A suitability study for the implementation of a corporate geographic information system at the King Sabata Dalindyebo Municipality
- Authors: Triegaardt, Inge
- Date: 2019
- Subjects: Geographic information systems , Information storage and retrieval systems -- Geography Information technology Sustainable development
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/${Handle} , vital:37044
- Description: A tender in the Government Gazette in 2013 for the implementation of a Corporate Geographic Information System (CGIS) at the King Sabata Dalindeybo (KSD) Local Municipality, created an opportunity for a study to be conducted for the implementation of a Corporate Geographic Information System (CGIS). A CGIS is a suitable management system for implementation at a municipality, given that the municipality is ready. Internationally the implementation of CGIS at municipalities has been done successfully. In South Africa, however, the implementation of said software has been slow and at times unsuccessful. The purpose of this research study was to evaluate the current GIS knowledge and infrastructure of the KSD Local Municipality for the municipality to be a suitable candidate for the implementation of a CGIS. The evaluation was done by the collection of data through three questionnaires, two interviews and observations. The findings of this research study are discussed according to the qualitative data collected from the KSD Local Municipality and recommendations based on the results of the data collection have been made for the municipality to be implementation ready. The qualitative instruments such as pre-training, post-training/pre-implementation and postimplementation questionnaires, observations and interviews with the IT Technician and the CGIS Specialist were processed by the researcher to obtain insight to the perceptions of the employees and the current state of GIS in the KSD Local Municipality. The results from this research study were in-line with the benefits and barriers of implementation of a CGIS in municipalities in international literature.
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- Date Issued: 2019
Dysfunctional facilities management service provision in an outsource environment
- Authors: Otoo, Ernest Kweku
- Date: 2013
- Subjects: Facility management
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:9725 , http://hdl.handle.net/10948/d1019717
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- Date Issued: 2013
An assessment of the effect of absenteeism on service delivery in the Eastern Cape department of health: Nelson Mandela Bay municipality district
- Authors: Mwanda, Prophetta Ukho-Yena Jadedeja
- Date: 2010
- Subjects: Absenteeism (Labor) -- South Africa -- Nelson Mandela Bay Municipality , Absenteeism (Labor) -- South Africa -- Nelson Mandela Bay Municipality -- Management
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8209 , http://hdl.handle.net/10948/1139
- Description: This study is an assessment of the effect of absenteeism on service delivery in the Eastern Cape Department of Health: Nelson Mandela Bay District Municipality. The work was a corollary of repetitive negative feedback from the press that the researcher was concerned and embarked to investigate possible causes of these allegations by the press. The Department of Health being a public entity has a responsibility to provide quality health services to the community. Government introduced a service delivery mechanism which is enshrined in the White Paper on the Transformation of the Public Service in 1997, through the Batho Pele principles. The researcher argued that if the Batho Pele principles were practiced in the delivery of services the aforementioned repetitive feedback on health services would be minimal. Among a variety of possibilities that could cause the Batho Pele principles not to be practiced the researcher was interested to ascertain if absenteeism could be among them. The researcher asserted that, if human capital is the delivery tool of services, the absence of the human capital therefore posed a negative effect on the delivery of such services. Therefore an inverse relationship exists between absenteeism and service delivery. This relationship was affirmed by the responses of participants through the analysis of questionnaires on absenteeism and service delivery. Absenteeism is a management aspect that has a negative effect in both the financial and delivery aspect of the organisational performance. It is therefore the researchers’ sincere hope that the Department of Health will consider the deductions drawn from this study and recommendations thereof. The researcher further hopes that this study contributes to the existing body of knowledge in relation to organisational behaviour and becomes employer ammunition for service delivery.
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- Date Issued: 2010
Integrating customer requirements in the design of service processes in South African motor dealership
- Authors: Hodgkinson, Peter
- Date: 2000
- Subjects: Automobile industry and trade -- Customer services , Automobile industry and trade -- South Africa , Customer services -- Quality control
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10837 , http://hdl.handle.net/10948/30 , Automobile industry and trade -- Customer services , Automobile industry and trade -- South Africa , Customer services -- Quality control
- Description: The Motor Industry is set in a highly competitive and dynamic global arena constantly shaped by both external and internal forces. From an organisations point of view many of the external or macro forces are largely uncontrollable. Against this backdrop, players in the South African Motor Industry need to find new methods of differentiating themselves from competitors – One manner of performing this strategy is for Motor Dealerships to understand, meet or exceed customer requirements. In this research, the literature survey revealed the concepts of Total Quality Management (TQM) and fail-safing, the meaning of superior customer service and the importance of customer loyalty and retention. Customer service excellence levels of three Williams Hunt dealerships in the Port Elizabeth – Uitenhage metropole were measured by utilizing the SERVQUAL instrument for calibrating service quality. Customer expectations and perceptions were determined by means of the empirical study which yielded a service quality “gap.” From analysis of this gap and related findings, suggested improvements were suggested as a guideline for dealerships to utilise with the aim of improving customer service levels.
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- Date Issued: 2000