An evaluation of the management performance assessment tool in the department of cooperative governance and traditional affairs in the Eastern Cape
- Authors: Braweni, Asanda
- Date: 2019
- Subjects: Performance -- Management , Local government -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape Organizational effectiveness -- South Africa -- Eastern Cape Performance -- Evaluation
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/37233 , vital:34139
- Description: Management Performance Assessment Tool for improving audit outcomes in the Eastern Cape Department of Cooperative Governance & Traditional Affairs steamed out of the need to possibly have a preliminary understanding of the MPAT and how its application has fared towards performance improvement and service delivery mandate of the department in review. In 2010, South African Cabinet requested the Department of Performance Monitoring and Evaluation (DPME) in the Presidency in collaboration with the Department of Public Service and Administration (DPSA) to lead the development of a comprehensive assessment tool through the nine provincial departments and offices of the Premiers as the Provincial coordinating agencies. The aim of this empirical study was to assess how Management Performance Assessment Tool (MPAT) can be well utilised to improve audit outcomes of the Department of Cooperative Governance & Traditional Affairs (DCoGTA). Performance Management which is the basis for the research aims at assisting the DCoGTA in the Eastern Cape to better apply the MPAT tools to achieving better performance improvement through well informed Management decision-making which will ultimately guarantee smarter public service delivery and improved audit outcomes. The research methodology is socially driven in outlook with designed structure and plan which investigates the research aims through an introductory platform on the research questions demanding answers towards solving the research problems emanating from the main title of the research. Data analysis which informs the research findings provides some policy lessons on the application of MPAT as a tool for performance improvement when it is appropriately applied, and adopted within the decision-making structures of the Department of Cooperative Governance & Traditional Affairs of the Eastern Cape Provincial government.
- Full Text:
- Date Issued: 2019
- Authors: Braweni, Asanda
- Date: 2019
- Subjects: Performance -- Management , Local government -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape Organizational effectiveness -- South Africa -- Eastern Cape Performance -- Evaluation
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/37233 , vital:34139
- Description: Management Performance Assessment Tool for improving audit outcomes in the Eastern Cape Department of Cooperative Governance & Traditional Affairs steamed out of the need to possibly have a preliminary understanding of the MPAT and how its application has fared towards performance improvement and service delivery mandate of the department in review. In 2010, South African Cabinet requested the Department of Performance Monitoring and Evaluation (DPME) in the Presidency in collaboration with the Department of Public Service and Administration (DPSA) to lead the development of a comprehensive assessment tool through the nine provincial departments and offices of the Premiers as the Provincial coordinating agencies. The aim of this empirical study was to assess how Management Performance Assessment Tool (MPAT) can be well utilised to improve audit outcomes of the Department of Cooperative Governance & Traditional Affairs (DCoGTA). Performance Management which is the basis for the research aims at assisting the DCoGTA in the Eastern Cape to better apply the MPAT tools to achieving better performance improvement through well informed Management decision-making which will ultimately guarantee smarter public service delivery and improved audit outcomes. The research methodology is socially driven in outlook with designed structure and plan which investigates the research aims through an introductory platform on the research questions demanding answers towards solving the research problems emanating from the main title of the research. Data analysis which informs the research findings provides some policy lessons on the application of MPAT as a tool for performance improvement when it is appropriately applied, and adopted within the decision-making structures of the Department of Cooperative Governance & Traditional Affairs of the Eastern Cape Provincial government.
- Full Text:
- Date Issued: 2019
Role of performance management system in ensuring good governance in Nelson Mandela Bay
- Authors: Nompucuko, Skweyiya
- Date: 2019
- Subjects: Performance -- Management -- South Africa -- Nelson Mandela Bay Municipality , Strategic planning -- South Africa -- Nelson Mandela Bay Municipality Municipal government Local government Civil service
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/43357 , vital:36861
- Description: There is a lack of clarity and legislative direction in terms of performance management for non-section 56 employees that is employees other than the municipal manager or officials directly accountable to the municipal manager (Government of Republic of South Africa, 2000:72). This culminated in performance management challenges such as non-cascading of performance management to lower level employees in the Nelson Mandela Bay Municipality (NMBM, 2018). The non-cascading of performance management is consequently also as a result of the effects of poor governance, as certain groups of employees are not allowed to participate fully in performance management processes (Nielsen 2013:25). The study’s main argument is that effective performance management, which includes all employees, will result in good governance. The study investigates this argument through a case study investigation of the NMBM performance management system, using both primary and secondary data. The NMBM budget and treasury directorate was chosen to understand the NMBM performance management system. The case study analysis reveals that the NMBM performance management system promotes accountability, transparency and participation in the municipal service delivery process. However, an element of unfairness was found in that, only the executive officials can receive financial performance bonuses. The study subsequently makes recommendation to improve the NMBM’s performance management system.
- Full Text:
- Date Issued: 2019
- Authors: Nompucuko, Skweyiya
- Date: 2019
- Subjects: Performance -- Management -- South Africa -- Nelson Mandela Bay Municipality , Strategic planning -- South Africa -- Nelson Mandela Bay Municipality Municipal government Local government Civil service
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/43357 , vital:36861
- Description: There is a lack of clarity and legislative direction in terms of performance management for non-section 56 employees that is employees other than the municipal manager or officials directly accountable to the municipal manager (Government of Republic of South Africa, 2000:72). This culminated in performance management challenges such as non-cascading of performance management to lower level employees in the Nelson Mandela Bay Municipality (NMBM, 2018). The non-cascading of performance management is consequently also as a result of the effects of poor governance, as certain groups of employees are not allowed to participate fully in performance management processes (Nielsen 2013:25). The study’s main argument is that effective performance management, which includes all employees, will result in good governance. The study investigates this argument through a case study investigation of the NMBM performance management system, using both primary and secondary data. The NMBM budget and treasury directorate was chosen to understand the NMBM performance management system. The case study analysis reveals that the NMBM performance management system promotes accountability, transparency and participation in the municipal service delivery process. However, an element of unfairness was found in that, only the executive officials can receive financial performance bonuses. The study subsequently makes recommendation to improve the NMBM’s performance management system.
- Full Text:
- Date Issued: 2019
Construction and integration of a battery pack and management system into a solar car
- Authors: Kloeblen, Arne
- Date: 2013
- Subjects: Solar cars -- Batteries , Solar cars -- Design and construction
- Language: English
- Type: Thesis , Masters , MEngineering (Mechatronics)
- Identifier: vital:9653 , http://hdl.handle.net/10948/d1018654
- Description: In today’s world, we have reached the point where conventional energy forms are inevitably running out. At the same time, the technology for alternative energy harnessing is improving with big steps, especially with society rethinking their high consumption of finite energy and material. This opens the opportunity und increases acceptance for projects and research to prove its actual implementation and to push the boundaries of current technology further.One particular area of application is the automotive sector showcasing raise of costs due to depleting fuel. Solar powered cars are raising interest as it could be a way to complete independence of any resource that has to be produced, mined or in any way transported to the place of consumption. Involvement with the view to enhance their research in this field has become interesting for universities.With solar powered cars, new problems emerge, amongst others the amount of harnessed sun power and the storage to have it available at the point of use. Due to the low energy available, energy storage as light and as efficient as possible is needed. A system is required that allows to be operated independently of its surrounding in a way it is controllable.Lithium-ion based batteries were seen as the most applicable way to execute this, as they give the highest energy density with lower losses than stable, commercially available energy storage mediums.It was decided to design, build and integrate a battery system with its safety circuit into a solar car. After material selection suppliers were searched and contacted. With the successful manufacturing of this system combining different processing methods, partially at university and partially in the industry, the project included a monitoring and management system and protective measures. It was implemented so that neither the limitations of the chemistry and the physical cells nor the vibration occurring while driving the car prevents its proper use. Besides this, communication and dimensions to operate within the car followed, allowing the driver and convoy to access information and control the system.This battery system proved to be practical in street use comparable with that of regular cars and posed as a safe and effective energy supply for an electrically driven car, meeting the given demands.
- Full Text:
- Date Issued: 2013
- Authors: Kloeblen, Arne
- Date: 2013
- Subjects: Solar cars -- Batteries , Solar cars -- Design and construction
- Language: English
- Type: Thesis , Masters , MEngineering (Mechatronics)
- Identifier: vital:9653 , http://hdl.handle.net/10948/d1018654
- Description: In today’s world, we have reached the point where conventional energy forms are inevitably running out. At the same time, the technology for alternative energy harnessing is improving with big steps, especially with society rethinking their high consumption of finite energy and material. This opens the opportunity und increases acceptance for projects and research to prove its actual implementation and to push the boundaries of current technology further.One particular area of application is the automotive sector showcasing raise of costs due to depleting fuel. Solar powered cars are raising interest as it could be a way to complete independence of any resource that has to be produced, mined or in any way transported to the place of consumption. Involvement with the view to enhance their research in this field has become interesting for universities.With solar powered cars, new problems emerge, amongst others the amount of harnessed sun power and the storage to have it available at the point of use. Due to the low energy available, energy storage as light and as efficient as possible is needed. A system is required that allows to be operated independently of its surrounding in a way it is controllable.Lithium-ion based batteries were seen as the most applicable way to execute this, as they give the highest energy density with lower losses than stable, commercially available energy storage mediums.It was decided to design, build and integrate a battery system with its safety circuit into a solar car. After material selection suppliers were searched and contacted. With the successful manufacturing of this system combining different processing methods, partially at university and partially in the industry, the project included a monitoring and management system and protective measures. It was implemented so that neither the limitations of the chemistry and the physical cells nor the vibration occurring while driving the car prevents its proper use. Besides this, communication and dimensions to operate within the car followed, allowing the driver and convoy to access information and control the system.This battery system proved to be practical in street use comparable with that of regular cars and posed as a safe and effective energy supply for an electrically driven car, meeting the given demands.
- Full Text:
- Date Issued: 2013
The impact of service quality perceptions on the service delivery of a financial aid office at a metropolitan university
- Authors: Gallant, Brian
- Date: 2009
- Subjects: Student aid -- South Africa -- Port Elizabeth , Education, Higher -- South Africa -- Port Elizabeth -- Finance , Student loans -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8711 , http://hdl.handle.net/10948/955 , Student aid -- South Africa -- Port Elizabeth , Education, Higher -- South Africa -- Port Elizabeth -- Finance , Student loans -- South Africa -- Port Elizabeth
- Description: Greater access to education for many South Africans is inextricably linked to the development of the country and its collective ability to deal with the many socio– economic challenges it presently faces. The availability of financial aid at Higher Education Institutions to support financially needy and academically deserving students as part of a comprehensive programme to address the need for skills development, socio–economic backlogs and imbalances that exist in the country is supported by various Government Departments, private donors and Higher Education Institutions. Financial Aid Offices responsible for the distribution of both public and private donor funding, face various challenges at South African universities in their endeavours to render quality service and prompt service delivery to their clients, the students who are the recipients of this funding. The present study attempts to identify the most important service quality dimensions relevant to effective and efficient service delivery in the Financial Aid Office at the Nelson Mandela Metropolitan University. Furthermore, this study aims to assess the performance of the Financial Aid Office to provide possible recommendations with a view to improving service delivery at the Nelson Mandela Metropolitan University. Against this background, the primary objective of this study is to measure financial aid students’ perceptions of service quality with a Financial Aid Office at a Higher Education Institution and estimate the effect these perceptions have on service delivery. All bursary and loan awardees from 2008, that is, only students who were successful in their financial aid applications for 2008, were invited to collect and complete a questionnaire at the Financial Aid Office at the Nelson Mandela Metropolitan University. v The measuring instrument used was a self-administered, structured questionnaire divided into two sections. Section A measured service quality perceptions of the Financial Aid Office of the Nelson Mandela Metropolitan University and Section B measured personal data of the respondents. A total of 500 questionnaires was distributed of which 228 were returned, yielding a final sample of 204 that could be statistically analysed. Descriptive statistics were used to analyse the empirical results. Overall, the results show that respondents were, by and large, satisfied with the service rendered by the Financial Aid Office at the Nelson Mandela Metropolitan University. Thus, perceptions of the five service quality dimensions measured in this study were favourable, implying that respondents did not have any major problems with the present service offering of the Financial Aid Office. It is important to note that while these results indicate favourable perceptions of service quality of the Financial Aid office at one point in time, they will not necessarily be permanent. The Financial Aid Office must therefore ensure that it continues to build on this valuable strength. Specifically, the Financial Aid Office should continue delivering this level of quality of service and concentrate on improving the service quality of the items in the questionnaire with the lowest mean scores. Service quality is an important construct and needs to be assessed in Financial Aid Offices to ensure the desired outcome of producing more graduates, especially from financially needy and academically deserving backgrounds. Students, as customers, deserve the best service, as they would expect from any other service provider such as a bank or a supermarket. The strengths of this Financial Aid Office can serve to assist other universities in providing a positive student experience through the delivery of a quality service.
- Full Text:
- Date Issued: 2009
- Authors: Gallant, Brian
- Date: 2009
- Subjects: Student aid -- South Africa -- Port Elizabeth , Education, Higher -- South Africa -- Port Elizabeth -- Finance , Student loans -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8711 , http://hdl.handle.net/10948/955 , Student aid -- South Africa -- Port Elizabeth , Education, Higher -- South Africa -- Port Elizabeth -- Finance , Student loans -- South Africa -- Port Elizabeth
- Description: Greater access to education for many South Africans is inextricably linked to the development of the country and its collective ability to deal with the many socio– economic challenges it presently faces. The availability of financial aid at Higher Education Institutions to support financially needy and academically deserving students as part of a comprehensive programme to address the need for skills development, socio–economic backlogs and imbalances that exist in the country is supported by various Government Departments, private donors and Higher Education Institutions. Financial Aid Offices responsible for the distribution of both public and private donor funding, face various challenges at South African universities in their endeavours to render quality service and prompt service delivery to their clients, the students who are the recipients of this funding. The present study attempts to identify the most important service quality dimensions relevant to effective and efficient service delivery in the Financial Aid Office at the Nelson Mandela Metropolitan University. Furthermore, this study aims to assess the performance of the Financial Aid Office to provide possible recommendations with a view to improving service delivery at the Nelson Mandela Metropolitan University. Against this background, the primary objective of this study is to measure financial aid students’ perceptions of service quality with a Financial Aid Office at a Higher Education Institution and estimate the effect these perceptions have on service delivery. All bursary and loan awardees from 2008, that is, only students who were successful in their financial aid applications for 2008, were invited to collect and complete a questionnaire at the Financial Aid Office at the Nelson Mandela Metropolitan University. v The measuring instrument used was a self-administered, structured questionnaire divided into two sections. Section A measured service quality perceptions of the Financial Aid Office of the Nelson Mandela Metropolitan University and Section B measured personal data of the respondents. A total of 500 questionnaires was distributed of which 228 were returned, yielding a final sample of 204 that could be statistically analysed. Descriptive statistics were used to analyse the empirical results. Overall, the results show that respondents were, by and large, satisfied with the service rendered by the Financial Aid Office at the Nelson Mandela Metropolitan University. Thus, perceptions of the five service quality dimensions measured in this study were favourable, implying that respondents did not have any major problems with the present service offering of the Financial Aid Office. It is important to note that while these results indicate favourable perceptions of service quality of the Financial Aid office at one point in time, they will not necessarily be permanent. The Financial Aid Office must therefore ensure that it continues to build on this valuable strength. Specifically, the Financial Aid Office should continue delivering this level of quality of service and concentrate on improving the service quality of the items in the questionnaire with the lowest mean scores. Service quality is an important construct and needs to be assessed in Financial Aid Offices to ensure the desired outcome of producing more graduates, especially from financially needy and academically deserving backgrounds. Students, as customers, deserve the best service, as they would expect from any other service provider such as a bank or a supermarket. The strengths of this Financial Aid Office can serve to assist other universities in providing a positive student experience through the delivery of a quality service.
- Full Text:
- Date Issued: 2009
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