An investigation into the effectiveness of financial management systems in the public service: a case study of the department of health, Eastern Cape Province
- Authors: Galada, Unathi Luthando
- Date: 2018
- Subjects: Financial management -- South Africa -- Eastern Cape , Finance, Public -- South Africa -- Eastern Cape Performance -- Measurement -- Evaluation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/30227 , vital:30904
- Description: The aim of this study is to investigate the effective and efficient of the financial management systems and its translation into good governance in the Department of Health in order to meet all the compliance requirements as contained in legislations. Financial management is a critical element for good governance. It requires a great deal of attention with parallel internal systems and control that support it for optimal performance. To that, the Public Finance Management Act, 1999 (Act 1 of 1999) and National Treasury Regulations require all government departments to ensure accountability on resource allocated yet able to measure value for money in relation to the delivery of goods and services. The Eastern Cape is one of five provinces with at least 60% of its population living in rural parts serviced by small towns. There is a total of 72 small towns in the province. The province has a legacy of endemic rural poverty and is characterized by the historical neglect of rural areas. The Eastern Cape still has many people moving to other provinces and to the two main cities of East London and Port Elizabeth, in search of employment. (ECSECC, 2006). The compliance to all key financial management legislation and policies has been a constant challenge faced by the Department of Health and the province, which has been largely caused by high levels of corruption, poor financial management systems, poor management tools, poor internal resource controls and maladministration practices (Auditor General Report, 2013/14). As a result, several incidents of dissatisfaction by members of the communities has been on the public domain, calling for government to deliver on quality health services throughout the province. The Public Finance Management Act, Act No. 1 of 1999, with regards to government’s utilisation of financial resources outlines the following objectives: Modernise the system of financial management in the public sector; Enable public sector managers to manage, but at the same time be held more accountable; Ensure the timely provision of quality information; and Eliminate the waste and corruption in the use of public assets. The Auditor General, as the supreme audit institution of the Republic, must, in terms of section 4(1) of the Public Audit Act (Act No. 25 of 2004), audit and report on the accounts, financial statements and financial statement of all government entities. Based on the 2014/15 Consolidated General Report issued by the Auditor General, various government entities were found not to have complied with the legislation relating to the payment of suppliers. The Constitution Republic of South Africa (Act 108 of 1996) makes a provision that all the three government spheres to be developmental-oriented in nature with clear accountability and transparency lines towards service delivery. On the same note , The Public Finance Management Act of 1999 (PFMA) is meant “To regulate financial management in the national government and provincial governments; to ensure that all revenue, expenditure, assets and liabilities of those governments are managed efficiently and effectively; to provide for the responsibilities of persons entrusted with financial management in those governments; and to provide for matters connected therewith”. Based on these legislations, the department of health is not isolated from the responsibility as it forms part of the provincial government, which is the provincial sphere. With the above introductory contentions from different authors and researchers, this study will provide more detail on the policy documents namely; PFMA so to establish the nature and extent to which effective and efficient Financial Management System has improved good governance in the Department of Health, Eastern Cape Province.
- Full Text:
- Date Issued: 2018
- Authors: Galada, Unathi Luthando
- Date: 2018
- Subjects: Financial management -- South Africa -- Eastern Cape , Finance, Public -- South Africa -- Eastern Cape Performance -- Measurement -- Evaluation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/30227 , vital:30904
- Description: The aim of this study is to investigate the effective and efficient of the financial management systems and its translation into good governance in the Department of Health in order to meet all the compliance requirements as contained in legislations. Financial management is a critical element for good governance. It requires a great deal of attention with parallel internal systems and control that support it for optimal performance. To that, the Public Finance Management Act, 1999 (Act 1 of 1999) and National Treasury Regulations require all government departments to ensure accountability on resource allocated yet able to measure value for money in relation to the delivery of goods and services. The Eastern Cape is one of five provinces with at least 60% of its population living in rural parts serviced by small towns. There is a total of 72 small towns in the province. The province has a legacy of endemic rural poverty and is characterized by the historical neglect of rural areas. The Eastern Cape still has many people moving to other provinces and to the two main cities of East London and Port Elizabeth, in search of employment. (ECSECC, 2006). The compliance to all key financial management legislation and policies has been a constant challenge faced by the Department of Health and the province, which has been largely caused by high levels of corruption, poor financial management systems, poor management tools, poor internal resource controls and maladministration practices (Auditor General Report, 2013/14). As a result, several incidents of dissatisfaction by members of the communities has been on the public domain, calling for government to deliver on quality health services throughout the province. The Public Finance Management Act, Act No. 1 of 1999, with regards to government’s utilisation of financial resources outlines the following objectives: Modernise the system of financial management in the public sector; Enable public sector managers to manage, but at the same time be held more accountable; Ensure the timely provision of quality information; and Eliminate the waste and corruption in the use of public assets. The Auditor General, as the supreme audit institution of the Republic, must, in terms of section 4(1) of the Public Audit Act (Act No. 25 of 2004), audit and report on the accounts, financial statements and financial statement of all government entities. Based on the 2014/15 Consolidated General Report issued by the Auditor General, various government entities were found not to have complied with the legislation relating to the payment of suppliers. The Constitution Republic of South Africa (Act 108 of 1996) makes a provision that all the three government spheres to be developmental-oriented in nature with clear accountability and transparency lines towards service delivery. On the same note , The Public Finance Management Act of 1999 (PFMA) is meant “To regulate financial management in the national government and provincial governments; to ensure that all revenue, expenditure, assets and liabilities of those governments are managed efficiently and effectively; to provide for the responsibilities of persons entrusted with financial management in those governments; and to provide for matters connected therewith”. Based on these legislations, the department of health is not isolated from the responsibility as it forms part of the provincial government, which is the provincial sphere. With the above introductory contentions from different authors and researchers, this study will provide more detail on the policy documents namely; PFMA so to establish the nature and extent to which effective and efficient Financial Management System has improved good governance in the Department of Health, Eastern Cape Province.
- Full Text:
- Date Issued: 2018
Factors influencing customer relationship management at an automotive component manufacturer in East London
- Authors: Makaza, Lufezo
- Date: 2018
- Subjects: Customer relations -- South Africa -- East London , Customer services -- South Africa -- East London -- Management , Consumer satisfaction -- South Africa -- East London -- Evaluation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22585 , vital:30013
- Description: In the late 1990s, customer relationship management (CRM) was formed as a popular business term, which holds the same roots as relationship marketing and enhances the paradigm with the emerging information technologies (Öztayşi, Sezgin, Özok, 2011:944). For a supply chain to be effective, an organisation must decide on the nature of the relationship appropriate to product and market conditions and adapt management practises to that relationship (Bensaou, 1999:35). Current competitive challenges induced by globalisation, and advances in information technology have forced companies to focus on managing customer relationships. This study offers a modest contribution to evaluating factors influencing customer relationship management at an automotive component manufacturer in East London. The challenge for businesses is changing the current paradigm to a customer-centric approach. A theoretical overview was conducted to evaluate various definitions, CRM models, factors influencing CRM and the impact of competitive advantage on critical success factors. The research highlighted a number of common themes of CRM, which includes keeping the customer happy, customer satisfaction, reciprocal relationship between the organisation and employees, enthusiasm, involvement and motivation. This research identified which factors make positive contributions to key competitive advantage outcomes such as price, quality, delivery and flexibility capability. The study included an evaluation of findings. From the survey responses, the results were used to draw conclusions and develop various recommendations. The conclusions centered on the customer relationship management success factors defined in the survey. The results were then compared to previous studies. Survey findings of the current study and those of past studies were discussed. The recommendations focused on the top items identified in each factor group. Many factors influence CRM success in the organisation. The findings led to the conclusion that top management needs to support, and place focus on key activities that form part of the value proposition, capabilities and mix of resources on the CRM process, as well as the people and the procedures that make effective value creation.
- Full Text:
- Date Issued: 2018
- Authors: Makaza, Lufezo
- Date: 2018
- Subjects: Customer relations -- South Africa -- East London , Customer services -- South Africa -- East London -- Management , Consumer satisfaction -- South Africa -- East London -- Evaluation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22585 , vital:30013
- Description: In the late 1990s, customer relationship management (CRM) was formed as a popular business term, which holds the same roots as relationship marketing and enhances the paradigm with the emerging information technologies (Öztayşi, Sezgin, Özok, 2011:944). For a supply chain to be effective, an organisation must decide on the nature of the relationship appropriate to product and market conditions and adapt management practises to that relationship (Bensaou, 1999:35). Current competitive challenges induced by globalisation, and advances in information technology have forced companies to focus on managing customer relationships. This study offers a modest contribution to evaluating factors influencing customer relationship management at an automotive component manufacturer in East London. The challenge for businesses is changing the current paradigm to a customer-centric approach. A theoretical overview was conducted to evaluate various definitions, CRM models, factors influencing CRM and the impact of competitive advantage on critical success factors. The research highlighted a number of common themes of CRM, which includes keeping the customer happy, customer satisfaction, reciprocal relationship between the organisation and employees, enthusiasm, involvement and motivation. This research identified which factors make positive contributions to key competitive advantage outcomes such as price, quality, delivery and flexibility capability. The study included an evaluation of findings. From the survey responses, the results were used to draw conclusions and develop various recommendations. The conclusions centered on the customer relationship management success factors defined in the survey. The results were then compared to previous studies. Survey findings of the current study and those of past studies were discussed. The recommendations focused on the top items identified in each factor group. Many factors influence CRM success in the organisation. The findings led to the conclusion that top management needs to support, and place focus on key activities that form part of the value proposition, capabilities and mix of resources on the CRM process, as well as the people and the procedures that make effective value creation.
- Full Text:
- Date Issued: 2018
Implementation of facilities management strategy for Amathole District Municipality
- Authors: Sibefu, Mawonga Edwin
- Date: 2018
- Subjects: Facility management -- South Africa -- Eastern Cape , Building management Real estate management Housing management -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/35740 , vital:33796
- Description: Facilities management is a profession that encompasses multiple disciplines to ensure the functionality of the built environment by integrating people, places, processes and technology. It combines management and business with the most current professional and technical knowledge to provide a people-oriented and effective work environment. The study has the following objectives: to determine whether pro-active planning in order to optimise sustainable physical infrastructure is currently being carried out; to determine whether the cost structure of facilities management is being analysed to ensure proper planning that is aligned with the budget and to determine whether the organisational structure of facilities management (FM) is developed and fully staffed with qualified officials and that it is being operated from the correct department. This will ensure that facilities management carries out its mandate of creating jobs. The mixed research methodology was used in this study as both quantitative and qualitative techniques were employed in gathering, organising and analysing information obtained from the participants. Pilot questions were distributed to all relevant managers within the Amathole District Municipality. The primary data was gathered from Directors, Heads of Departments (HODs), general managers, senior managers, unit managers and assistant managers with a view to ascertaining their level of understanding of the importance of facilities management (FM) within the Amathole District Municipality. The secondary data for this study was obtained from a literature review of relevant publications from various sources, such as reports, books, the internet and articles. From the respondents’ responses, it can be noted that facility management is of benefit to the organization in that it provides for cost value benefit, the development of policies, safety, good property management and an efficient security system. One of the main drawbacks is the lack of a facilities manager in the department. No Senior Manager has been appointed with the facilities management portfolio, which would assist the top management in making informed decisions. As a result, there is no facilities management strategy, policy or framework to guide the portfolio in the right direction.
- Full Text:
- Date Issued: 2018
- Authors: Sibefu, Mawonga Edwin
- Date: 2018
- Subjects: Facility management -- South Africa -- Eastern Cape , Building management Real estate management Housing management -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/35740 , vital:33796
- Description: Facilities management is a profession that encompasses multiple disciplines to ensure the functionality of the built environment by integrating people, places, processes and technology. It combines management and business with the most current professional and technical knowledge to provide a people-oriented and effective work environment. The study has the following objectives: to determine whether pro-active planning in order to optimise sustainable physical infrastructure is currently being carried out; to determine whether the cost structure of facilities management is being analysed to ensure proper planning that is aligned with the budget and to determine whether the organisational structure of facilities management (FM) is developed and fully staffed with qualified officials and that it is being operated from the correct department. This will ensure that facilities management carries out its mandate of creating jobs. The mixed research methodology was used in this study as both quantitative and qualitative techniques were employed in gathering, organising and analysing information obtained from the participants. Pilot questions were distributed to all relevant managers within the Amathole District Municipality. The primary data was gathered from Directors, Heads of Departments (HODs), general managers, senior managers, unit managers and assistant managers with a view to ascertaining their level of understanding of the importance of facilities management (FM) within the Amathole District Municipality. The secondary data for this study was obtained from a literature review of relevant publications from various sources, such as reports, books, the internet and articles. From the respondents’ responses, it can be noted that facility management is of benefit to the organization in that it provides for cost value benefit, the development of policies, safety, good property management and an efficient security system. One of the main drawbacks is the lack of a facilities manager in the department. No Senior Manager has been appointed with the facilities management portfolio, which would assist the top management in making informed decisions. As a result, there is no facilities management strategy, policy or framework to guide the portfolio in the right direction.
- Full Text:
- Date Issued: 2018
The influence of leadership on employee motivation and job performance of staff at the Nelson Mandela Bay Municipality
- Ntusikazi, Cynthia Nompumelelo
- Authors: Ntusikazi, Cynthia Nompumelelo
- Date: 2017
- Subjects: Leadership -- South Africa -- Nelson Mandela Bay Municipality Employee motivation -- South Africa -- Nelson Mandela Bay Municipality , Performance standards -- South Africa -- Nelson Mandela Bay Municipality Organizational effectiveness -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/19474 , vital:28883
- Description: The purpose of this study was to investigate the influence of leadership on employee motivation and job performance of staff at the Nelson Mandela Bay Municipality. The research is aimed at all NMBM staff from senior management to lower management. The primary objective of this study was to improve job performance in the NMBM by investigating variables that influence job performance. The study investigated the influence of participative leadership style, employee engagement, fringe benefits, pay, growth factors, supervisors and co-workers in the job performance of NMBM staff. Convenience sampling was used to select one hundred (100) participants. The response rate was forty two percent (42%). The sample was structured to include senior management, middle management and lower management in NMBM. These participants were taken from all directorates of NMBM. The empirical results revealed that in order to increase job performance in NMBM there should be an increase in employee engagement and growth factors. The managerial implications of the results are discussed and recommendations are made.
- Full Text:
- Date Issued: 2017
- Authors: Ntusikazi, Cynthia Nompumelelo
- Date: 2017
- Subjects: Leadership -- South Africa -- Nelson Mandela Bay Municipality Employee motivation -- South Africa -- Nelson Mandela Bay Municipality , Performance standards -- South Africa -- Nelson Mandela Bay Municipality Organizational effectiveness -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/19474 , vital:28883
- Description: The purpose of this study was to investigate the influence of leadership on employee motivation and job performance of staff at the Nelson Mandela Bay Municipality. The research is aimed at all NMBM staff from senior management to lower management. The primary objective of this study was to improve job performance in the NMBM by investigating variables that influence job performance. The study investigated the influence of participative leadership style, employee engagement, fringe benefits, pay, growth factors, supervisors and co-workers in the job performance of NMBM staff. Convenience sampling was used to select one hundred (100) participants. The response rate was forty two percent (42%). The sample was structured to include senior management, middle management and lower management in NMBM. These participants were taken from all directorates of NMBM. The empirical results revealed that in order to increase job performance in NMBM there should be an increase in employee engagement and growth factors. The managerial implications of the results are discussed and recommendations are made.
- Full Text:
- Date Issued: 2017
Establishing a waste management system for Cape Peninsula University of Technology
- Authors: Myamya, Luyolo Ebenezer
- Date: 2016
- Subjects: Waste minimization -- South Africa Sanitary engineering -- South Africa Environmental management -- South Africa
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/11670 , vital:26949
- Description: Communities around the globe are confronted by environmental challenges such as waste management. These challenges are further aggravated by factors such the increasing volumes of waste, landfills that are running out of capacity and scarcity of suitable land to construct new landfill sites. The National Waste Management Strategy requires participation from all members of society including households, businesses, community organisations, nongovernmental organisations, parastatals and the three spheres of government, to promote practices that minimise the volumes of waste generated. The purpose of the research was to assess and investigate the current waste management practices at the Cape Peninsula University of Technology (CPUT), and recommend a waste management system. The research employed a quantitative approach, where participants were asked to complete a survey questionnaire. A literature review was conducted on waste management at higher learning institutions, with particular focus on the contribution that a university can make in alleviating some of the adverse effects of waste management. The outcome of the review highlighted some of the opportunities and barriers that can either disrupt or augment the process of implementing a waste management system. The results from the research revealed that CPUT does not conform to the hierarchy of waste management, and there is no waste management policy in place. The effect of this is that the stakeholders were not satisfied with the lack of leadership on waste related challenges. By developing a policy, providing leadership, conducting awareness campaigns and prioritising environmental challenges such responsible management waste, could improve the image of the institution in the eyes if its stakeholders.
- Full Text:
- Date Issued: 2016
- Authors: Myamya, Luyolo Ebenezer
- Date: 2016
- Subjects: Waste minimization -- South Africa Sanitary engineering -- South Africa Environmental management -- South Africa
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/11670 , vital:26949
- Description: Communities around the globe are confronted by environmental challenges such as waste management. These challenges are further aggravated by factors such the increasing volumes of waste, landfills that are running out of capacity and scarcity of suitable land to construct new landfill sites. The National Waste Management Strategy requires participation from all members of society including households, businesses, community organisations, nongovernmental organisations, parastatals and the three spheres of government, to promote practices that minimise the volumes of waste generated. The purpose of the research was to assess and investigate the current waste management practices at the Cape Peninsula University of Technology (CPUT), and recommend a waste management system. The research employed a quantitative approach, where participants were asked to complete a survey questionnaire. A literature review was conducted on waste management at higher learning institutions, with particular focus on the contribution that a university can make in alleviating some of the adverse effects of waste management. The outcome of the review highlighted some of the opportunities and barriers that can either disrupt or augment the process of implementing a waste management system. The results from the research revealed that CPUT does not conform to the hierarchy of waste management, and there is no waste management policy in place. The effect of this is that the stakeholders were not satisfied with the lack of leadership on waste related challenges. By developing a policy, providing leadership, conducting awareness campaigns and prioritising environmental challenges such responsible management waste, could improve the image of the institution in the eyes if its stakeholders.
- Full Text:
- Date Issued: 2016
The assessment of the involvement of parents in imparting HIV/AIDS related information to their adolescents
- Lekonyana, Montseng Priscilla
- Authors: Lekonyana, Montseng Priscilla
- Date: 2015
- Subjects: Sex instruction for youth , Sexually transmitted diseases -- Study and teaching , HIV infections -- Prevention , Parent and teenager
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/3225 , vital:20413
- Description: Human Immunodeficiency virus (HIV) and Acquired Immune Deficiency Syndrome (AIDS) is rapidly spreading in the whole world and many adolescents start relationships at a younger age without knowing the danger of the sexually transmitted diseases. Parents should involve themselves in imparting knowledge about HIV/AIDS related information. It is imperative that parents and adolescents should have that relationship of discussing about the dangers of HIV/ AIDS. Adolescents should be taught about the importance of relationships and how to protect themselves against the dreaded disease. The research took the form of a qualitative interpretive case study focusing on a study sample of twenty parents and twelve members of a focus group. Data was collected through semi-structured interviews, document analysis and observations. The study examined the hidden issues or underlying the involvement of parents in imparting HIV/AIDS related information to their adolescents. The study revealed that many parents are aware of the pandemic and they felt it is imperative to discuss with their adolescents. Family life education is very much important even if their adolescents are taught about the HIV/AIDS related information at schools. Government is also involved in ensuring that there are preventative measures against the killer disease. This should be a collective effort by both the parents and teachers. The study further recommends the establishment of a library in order to enhance the literacy levels of parents and educators. It will be very much significant to educate or train the trainers in order to educate even our future generation. HIV/AIDS is incurable, therefore, it is imperative for the Department of education to ensure the literacy levels so that even the department of Health contributes its information to inform everybody about the danger of incurable diseases more specifically HIV/AIDS.
- Full Text:
- Date Issued: 2015
- Authors: Lekonyana, Montseng Priscilla
- Date: 2015
- Subjects: Sex instruction for youth , Sexually transmitted diseases -- Study and teaching , HIV infections -- Prevention , Parent and teenager
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/3225 , vital:20413
- Description: Human Immunodeficiency virus (HIV) and Acquired Immune Deficiency Syndrome (AIDS) is rapidly spreading in the whole world and many adolescents start relationships at a younger age without knowing the danger of the sexually transmitted diseases. Parents should involve themselves in imparting knowledge about HIV/AIDS related information. It is imperative that parents and adolescents should have that relationship of discussing about the dangers of HIV/ AIDS. Adolescents should be taught about the importance of relationships and how to protect themselves against the dreaded disease. The research took the form of a qualitative interpretive case study focusing on a study sample of twenty parents and twelve members of a focus group. Data was collected through semi-structured interviews, document analysis and observations. The study examined the hidden issues or underlying the involvement of parents in imparting HIV/AIDS related information to their adolescents. The study revealed that many parents are aware of the pandemic and they felt it is imperative to discuss with their adolescents. Family life education is very much important even if their adolescents are taught about the HIV/AIDS related information at schools. Government is also involved in ensuring that there are preventative measures against the killer disease. This should be a collective effort by both the parents and teachers. The study further recommends the establishment of a library in order to enhance the literacy levels of parents and educators. It will be very much significant to educate or train the trainers in order to educate even our future generation. HIV/AIDS is incurable, therefore, it is imperative for the Department of education to ensure the literacy levels so that even the department of Health contributes its information to inform everybody about the danger of incurable diseases more specifically HIV/AIDS.
- Full Text:
- Date Issued: 2015
An investigation into service delivery : a case study of Ezakhe Township, Ladysmith, KwaZulu-Natal
- Authors: Hlophe, Nonjabulo Thobile
- Date: 2011
- Subjects: Local government -- South Africa -- KwaZulu Natal , Municipal government -- South Africa -- KwaZulu Natal , Municipal services -- South Africa -- KwaZulu Natal
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: vital:8182 , http://hdl.handle.net/10948/1463 , Local government -- South Africa -- KwaZulu Natal , Municipal government -- South Africa -- KwaZulu Natal , Municipal services -- South Africa -- KwaZulu Natal
- Description: South Africa has been experiencing a continuous bout of service delivery protests since the late 1990s. Protests are a public manifestation of conflict and therefore this study uses the term conflict and protest interchangeably. The cost of the damage which results from these protests is immense. It is critical that solutions to this protest ensure that the underlying factors leading to the protest are addressed, in order to reduce the probability of its reoccurrence. This study seeks to investigate whether or not service delivery conflict could be prevented through improved implementation of government services in all spheres. The provision of basic service delivery is critical for the livelihood of any community and even more so for previously disadvantaged communities. It is important to verify if the lack of, or poor, service delivery can lead communities to revolt against each other or the governing authority. The challenge with any conflict situation is that when it erupts into destruction, only the visible symptoms are addressed, because addressing the underlying factors is a long-term process which requires a holistic understanding of the conflict. Previously disadvantaged communities are experiencing a backlog of service delivery, the exploitation of their plight by different agencies and mismanagement by public servants, which further delays service delivery. The Ezakheni community has been one of those communities who were previously disadvantaged and expected different levels of government to meet their service delivery needs, from land ownership to the building of houses. This community expected that the process of improving their livelihood would be fast-tracked instead it was delayed by community conflict. The conflict started as a revolution against agencies that were against the community’s process of acquiring land, but ended up as community members fought each other and government departments in order to survive. The Ezakheni community conflicts date back to 1998 and subsided during late 2005. Any conflict after that was latent, although there were still killings, but they were sporadic and sometimes not linked to the conflict but categorised as criminal behaviour. The present study takes the reader through the process of evaluating whether or not there is a logical relationship between Ezakheni community conflict and service delivery. Chapter One gives an overview of the study and the processes that were followed during this study. Chapter Two opens up theoretical debates that influence the epistemology of this study. Chapter Three gives the reader a detailed overview of the profile of the case study. Chapter Four describes the methodology that has been utilised in the study. Chapter Five presents the data and interprets it. Chapter Six concludes the study.
- Full Text:
- Date Issued: 2011
- Authors: Hlophe, Nonjabulo Thobile
- Date: 2011
- Subjects: Local government -- South Africa -- KwaZulu Natal , Municipal government -- South Africa -- KwaZulu Natal , Municipal services -- South Africa -- KwaZulu Natal
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: vital:8182 , http://hdl.handle.net/10948/1463 , Local government -- South Africa -- KwaZulu Natal , Municipal government -- South Africa -- KwaZulu Natal , Municipal services -- South Africa -- KwaZulu Natal
- Description: South Africa has been experiencing a continuous bout of service delivery protests since the late 1990s. Protests are a public manifestation of conflict and therefore this study uses the term conflict and protest interchangeably. The cost of the damage which results from these protests is immense. It is critical that solutions to this protest ensure that the underlying factors leading to the protest are addressed, in order to reduce the probability of its reoccurrence. This study seeks to investigate whether or not service delivery conflict could be prevented through improved implementation of government services in all spheres. The provision of basic service delivery is critical for the livelihood of any community and even more so for previously disadvantaged communities. It is important to verify if the lack of, or poor, service delivery can lead communities to revolt against each other or the governing authority. The challenge with any conflict situation is that when it erupts into destruction, only the visible symptoms are addressed, because addressing the underlying factors is a long-term process which requires a holistic understanding of the conflict. Previously disadvantaged communities are experiencing a backlog of service delivery, the exploitation of their plight by different agencies and mismanagement by public servants, which further delays service delivery. The Ezakheni community has been one of those communities who were previously disadvantaged and expected different levels of government to meet their service delivery needs, from land ownership to the building of houses. This community expected that the process of improving their livelihood would be fast-tracked instead it was delayed by community conflict. The conflict started as a revolution against agencies that were against the community’s process of acquiring land, but ended up as community members fought each other and government departments in order to survive. The Ezakheni community conflicts date back to 1998 and subsided during late 2005. Any conflict after that was latent, although there were still killings, but they were sporadic and sometimes not linked to the conflict but categorised as criminal behaviour. The present study takes the reader through the process of evaluating whether or not there is a logical relationship between Ezakheni community conflict and service delivery. Chapter One gives an overview of the study and the processes that were followed during this study. Chapter Two opens up theoretical debates that influence the epistemology of this study. Chapter Three gives the reader a detailed overview of the profile of the case study. Chapter Four describes the methodology that has been utilised in the study. Chapter Five presents the data and interprets it. Chapter Six concludes the study.
- Full Text:
- Date Issued: 2011
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