Towards user experience principles for Electronic Tax in South Africa
- Authors: Mzili, Xolelwa
- Date: 2020
- Subjects: Electronic filing systems -- South Africa Tax returns -- South Africa
- Language: English
- Type: Thesis , Masters , MIT
- Identifier: http://hdl.handle.net/10948/49529 , vital:41733
- Description: Electronic Tax is a convenient system that enables taxpayers to submit their tax returns electronically, from home or from the office at any time of the day during the tax filing season. However, the electronic tax system has faced challenges over the years and to date. Thus, the reason for this study was to recommend user experience and usability principles for the electronic tax system to enhance the experience of taxpayers when using the electronic tax submission system. These principles contributed to improving the electronic tax system and increasing the adoption of the system among taxpayers who still submit their tax returns, manually. The study firstly described the problem, which forms part of the foundation for this research, namely development, which then led to the research questions and objectives, forming the core for the development of this study. User experience and usability principles are available for an online system, but there are limited studies on these factors regarding the electronic tax system. This study emphasized the importance of applying the user experience and usability principles to the electronic tax system. The various factors that affect the South African electronic tax system as a case study, have also been identified, including those that prompt other taxpayers to file at the SARS branch. As a result, to prove this theory, a questionnaire was sent only to electronic taxpayers to investigate how they perceive the electronic tax system. It can be concluded that the system has both advantages and disadvantages. An advantage is that the electronic tax system enables taxpayers to submit returns online from home or the office, instead of waiting in queues at the SARS branch. Disadvantages include that some taxpayers are concerned that their information is not safe and some encounter error messages and solutions while interacting with the system and these are not in a simple language for them to understand and recover. The user experience and usability principles have been recommended based on the responses obtained from the questionnaire.
- Full Text:
- Date Issued: 2020
- Authors: Mzili, Xolelwa
- Date: 2020
- Subjects: Electronic filing systems -- South Africa Tax returns -- South Africa
- Language: English
- Type: Thesis , Masters , MIT
- Identifier: http://hdl.handle.net/10948/49529 , vital:41733
- Description: Electronic Tax is a convenient system that enables taxpayers to submit their tax returns electronically, from home or from the office at any time of the day during the tax filing season. However, the electronic tax system has faced challenges over the years and to date. Thus, the reason for this study was to recommend user experience and usability principles for the electronic tax system to enhance the experience of taxpayers when using the electronic tax submission system. These principles contributed to improving the electronic tax system and increasing the adoption of the system among taxpayers who still submit their tax returns, manually. The study firstly described the problem, which forms part of the foundation for this research, namely development, which then led to the research questions and objectives, forming the core for the development of this study. User experience and usability principles are available for an online system, but there are limited studies on these factors regarding the electronic tax system. This study emphasized the importance of applying the user experience and usability principles to the electronic tax system. The various factors that affect the South African electronic tax system as a case study, have also been identified, including those that prompt other taxpayers to file at the SARS branch. As a result, to prove this theory, a questionnaire was sent only to electronic taxpayers to investigate how they perceive the electronic tax system. It can be concluded that the system has both advantages and disadvantages. An advantage is that the electronic tax system enables taxpayers to submit returns online from home or the office, instead of waiting in queues at the SARS branch. Disadvantages include that some taxpayers are concerned that their information is not safe and some encounter error messages and solutions while interacting with the system and these are not in a simple language for them to understand and recover. The user experience and usability principles have been recommended based on the responses obtained from the questionnaire.
- Full Text:
- Date Issued: 2020
A factor analysis of the career adapt-abilities inventory
- Authors: Olivier, Ilze
- Date: 2011
- Subjects: Adaptability (Psychology) -- South Africa , Career Assessment Inventory , Curiosity
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9950 , http://hdl.handle.net/10948/d1015687
- Description: In understanding the importance of career adaptability in an individual‟s career development, career counsellors require a valid assessment technique for measuring career adaptability. The Career Adapt-Abilities Inventory (CAI) was originally developed by Mark Savickas (2008) as a measure of career adapt-abilities. The present study forms part of an international collaboration investigating the psychometric properties and construct validity of the CAI. The aims of the present study involved the following: conducting exploratory factor analysis in order to determine whether interrelationships within the items of the CAI can be explained by the presence of unobserved variables; conducting confirmatory factor analysis in an attempt to confirm the hypothesised factor structures of the CAI; and to explore and describe South African university students‟ perceptions of the underlying constructs of the CAI in terms of the language usage and comprehension of the inventory‟s item content. A sample of South African first-year university students were employed in this current study. In an exploratory factor analysis of the CAI, preference was given to the a priori criterion forcing the extraction of five factors. The oblique rotation method was employed using the OBLIMIN method provided by the statistical package in order to derive the simplest and most interpretable factor structure. Exploratory factor analysis supported a five factor solution after the fourth iteration, reflecting the underlying dimensions of Curiosity, Concern, Confidence, Cooperation and Control. These factors support the five scales presented by Savickas (2008). Confirmatory factor analyses were subsequently performed in order to test both the original CAI factor model as well as the factor model that emerged through exploratory factor analysis. After using several goodness-of-fit indices, it can be concluded that the inventory items adequately represent the five CAI scales based on the value obtained using the Root Mean Square Error of Approximation index. The factor model derived through EFA demonstrated a slightly better fit when compared to the original CAI factor model using other fit indices. In terms of the qualitative findings of this current study, participants indicated that the meaning of several items were unclear to them causing comprehension difficulty. Items 8 and 50 were marked by participants several times and can be viewed as the items causing most difficulty with regard to comprehension, with participants pointing out the words „keeping upbeat‟ (item 8) and „conscientious‟ (item 50). Participants were also asked to provide additional comments with regard to the readability, comprehension and applicability of the CAI. On investigation of these comments, three main themes were generated relating to: the comprehension and clarity of the CAI; the CAI enhancing participants‟ understanding of themselves; and the structure, length and general layout of the CAI. In essence, the current study provided useful information regarding the psychometric properties of the CAI using a sample of South African first-year university students. Factor analyses provided some support for the validity of the CAI while the qualitative results provided aspects for consideration in making the CAI more applicable for South African usage. Moreover, a foundation has been laid for further research to be conducted in South Africa regarding the validity and applicability of the CAI for South African populations.
- Full Text:
- Date Issued: 2011
- Authors: Olivier, Ilze
- Date: 2011
- Subjects: Adaptability (Psychology) -- South Africa , Career Assessment Inventory , Curiosity
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9950 , http://hdl.handle.net/10948/d1015687
- Description: In understanding the importance of career adaptability in an individual‟s career development, career counsellors require a valid assessment technique for measuring career adaptability. The Career Adapt-Abilities Inventory (CAI) was originally developed by Mark Savickas (2008) as a measure of career adapt-abilities. The present study forms part of an international collaboration investigating the psychometric properties and construct validity of the CAI. The aims of the present study involved the following: conducting exploratory factor analysis in order to determine whether interrelationships within the items of the CAI can be explained by the presence of unobserved variables; conducting confirmatory factor analysis in an attempt to confirm the hypothesised factor structures of the CAI; and to explore and describe South African university students‟ perceptions of the underlying constructs of the CAI in terms of the language usage and comprehension of the inventory‟s item content. A sample of South African first-year university students were employed in this current study. In an exploratory factor analysis of the CAI, preference was given to the a priori criterion forcing the extraction of five factors. The oblique rotation method was employed using the OBLIMIN method provided by the statistical package in order to derive the simplest and most interpretable factor structure. Exploratory factor analysis supported a five factor solution after the fourth iteration, reflecting the underlying dimensions of Curiosity, Concern, Confidence, Cooperation and Control. These factors support the five scales presented by Savickas (2008). Confirmatory factor analyses were subsequently performed in order to test both the original CAI factor model as well as the factor model that emerged through exploratory factor analysis. After using several goodness-of-fit indices, it can be concluded that the inventory items adequately represent the five CAI scales based on the value obtained using the Root Mean Square Error of Approximation index. The factor model derived through EFA demonstrated a slightly better fit when compared to the original CAI factor model using other fit indices. In terms of the qualitative findings of this current study, participants indicated that the meaning of several items were unclear to them causing comprehension difficulty. Items 8 and 50 were marked by participants several times and can be viewed as the items causing most difficulty with regard to comprehension, with participants pointing out the words „keeping upbeat‟ (item 8) and „conscientious‟ (item 50). Participants were also asked to provide additional comments with regard to the readability, comprehension and applicability of the CAI. On investigation of these comments, three main themes were generated relating to: the comprehension and clarity of the CAI; the CAI enhancing participants‟ understanding of themselves; and the structure, length and general layout of the CAI. In essence, the current study provided useful information regarding the psychometric properties of the CAI using a sample of South African first-year university students. Factor analyses provided some support for the validity of the CAI while the qualitative results provided aspects for consideration in making the CAI more applicable for South African usage. Moreover, a foundation has been laid for further research to be conducted in South Africa regarding the validity and applicability of the CAI for South African populations.
- Full Text:
- Date Issued: 2011
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