Performance management at transnet national ports authority Port Elizabeth: the role of human resources
- Authors: Vezile, Cikizwa Aretha
- Date: 2010
- Subjects: Performance -- Management , Performance standards -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8693 , http://hdl.handle.net/10948/1105 , Performance -- Management , Performance standards -- South Africa -- Port Elizabeth
- Description: At Transnet National Ports Authority (TNPA), disagreement existed in terms of the role of human resources in performance management, which resulted in different role expectations and perceptions, often leading to conflict. An overview of existing literature reviewed that performance management was mostly presented from the view of line management, and that the role of human resources was not well defined. The purpose of this study was therefore to clarify the role of human resources in performance management, and with specific application at Transnet National Ports Authority. The purpose of performance management in Transnet is to influence each employee to perform optimally in his/her position by ensuring that each employee understands his/her role in the performance management process. A very important aspect of performance management is that it does not entail one activity only; it is part of the employee development life cycle in which the employee agrees with the manager on the expected performance of tasks, evaluation standards, tools required and important dates when performance will be formally discussed. The objectives of the study were achieved by means of a literature review. Following the literature review interviews were conducted with the Group Performance Manager, a line manager and a human resources practitioner at TNPA to get their views of performance management at TNPA and specifically of the role of human resources in performance management. The interviews, in addition to the literature study, also served as a basis for a survey questionnaire, which was used to probe the views of line iv management and human resources practitioners at TNPA on the role of human resources in performance management. The results of the interviews and the survey showed that performance management was not applied as a continuous and developmental process at TNPA, and that it was often perceived as punitive. The results also indicated that human resources at TNPA should be well versed in the use of the score card method and apply quality assurance in performance management. Recommendations were made for the role of line management and the role of human resources in performance management at TNPA, as well as for the relationship between the two parties.
- Full Text:
- Date Issued: 2010
- Authors: Vezile, Cikizwa Aretha
- Date: 2010
- Subjects: Performance -- Management , Performance standards -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8693 , http://hdl.handle.net/10948/1105 , Performance -- Management , Performance standards -- South Africa -- Port Elizabeth
- Description: At Transnet National Ports Authority (TNPA), disagreement existed in terms of the role of human resources in performance management, which resulted in different role expectations and perceptions, often leading to conflict. An overview of existing literature reviewed that performance management was mostly presented from the view of line management, and that the role of human resources was not well defined. The purpose of this study was therefore to clarify the role of human resources in performance management, and with specific application at Transnet National Ports Authority. The purpose of performance management in Transnet is to influence each employee to perform optimally in his/her position by ensuring that each employee understands his/her role in the performance management process. A very important aspect of performance management is that it does not entail one activity only; it is part of the employee development life cycle in which the employee agrees with the manager on the expected performance of tasks, evaluation standards, tools required and important dates when performance will be formally discussed. The objectives of the study were achieved by means of a literature review. Following the literature review interviews were conducted with the Group Performance Manager, a line manager and a human resources practitioner at TNPA to get their views of performance management at TNPA and specifically of the role of human resources in performance management. The interviews, in addition to the literature study, also served as a basis for a survey questionnaire, which was used to probe the views of line iv management and human resources practitioners at TNPA on the role of human resources in performance management. The results of the interviews and the survey showed that performance management was not applied as a continuous and developmental process at TNPA, and that it was often perceived as punitive. The results also indicated that human resources at TNPA should be well versed in the use of the score card method and apply quality assurance in performance management. Recommendations were made for the role of line management and the role of human resources in performance management at TNPA, as well as for the relationship between the two parties.
- Full Text:
- Date Issued: 2010
Resilience in remarried families
- Authors: Robinson, Julie
- Date: 2008
- Subjects: Remarried people -- Family relationships , Adjustment (Psychology) , Stepfamilies -- Psychological aspects
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9924 , http://hdl.handle.net/10948/659 , Remarried people -- Family relationships , Adjustment (Psychology) , Stepfamilies -- Psychological aspects
- Description: Remarried families are no longer the exception in society. Statistics reveal that this type of family structure is increasing. The need for family resilience research in varying family forms has been highlighted. Given the distinctive structure of the remarried family, there are specific dilemmas and challenges that need to be resolved on the journey towards family integration. Despite these challenges, many families benefit from their new family structure and show marked resiliency and ability to adapt. South African family resilience research is scarce. This study aimed to identify, explore and describe the resiliency factors that enable families to adjust and adapt as a result of being a stepfamily. The Resiliency Model of Family Stress, Adjustment and Adaptation (McCubbin, Thompson, & McCubbin, 2001) was used to conceptualize level of adaptation. Participants consisted of both adults and adolescents, in order to gain perspectives of adapting to a remarried family from differing individual family members’ stages of development. Participants consisted of 19 parents and 16 adolescents, equaling a total of 35 participants. Triangulation was employed, with an exploratory, descriptive approach. A biographical questionnaire with an open-ended question, in conjunction with a number of structured questionnaires were used to gather the data. These questionnaires were: The Family Hardiness Index (FHI), the Family Time and Routine Index (FTRI), the Social Support Index (SSI), the Family Problem-Solving Communication (FPSC) Index, the Family Crisis-Oriented Personal Evaluation Scales (F-COPES), the Relative and Friend Support Index (RFS), and the Family Attachment and Changeability Index 8 (FACI8). In this study the FACI8 was used as a measure to determine the level of family adaptation. Non-probability purposive and snowball sampling techniques were used. Descriptive statistics were used to analyze the biographical information. Correlation and regression analysis was used to analyze the quantitative data, and content analysis was used to analyze the qualitative data. The results of the quantitative component of the study indicated that there were three significant positive correlations with the FACI8 for both adults and adolescents. These variables were family hardiness (measured by the FHI), family problem solving communication (measured by the FPSC), and family time together and routines (measured by the FTRI). The Social Support subscale of the F-COPES showed a positive correlation with the FACI8 for the adults. The results of the qualitative component of the study revealed that various common themes emerged between the adult and adolescent participants’ responses. These common themes were spirituality; boundaries; respect, love, understanding, compassion and acceptance; communication; flexibility and tolerance; time together, bonding, and routines; and social support. There were four remaining themes that the adults identified as important factors helping them manage being part of a stepfamily. These four remaining themes were equality; forgiveness and acceptance of the past; commitment and being positive; and financial support. The value of the research was discussed. Finally, limitations of the study were discussed, and suggestions were made for future research involving remarried families.
- Full Text:
- Date Issued: 2008
- Authors: Robinson, Julie
- Date: 2008
- Subjects: Remarried people -- Family relationships , Adjustment (Psychology) , Stepfamilies -- Psychological aspects
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9924 , http://hdl.handle.net/10948/659 , Remarried people -- Family relationships , Adjustment (Psychology) , Stepfamilies -- Psychological aspects
- Description: Remarried families are no longer the exception in society. Statistics reveal that this type of family structure is increasing. The need for family resilience research in varying family forms has been highlighted. Given the distinctive structure of the remarried family, there are specific dilemmas and challenges that need to be resolved on the journey towards family integration. Despite these challenges, many families benefit from their new family structure and show marked resiliency and ability to adapt. South African family resilience research is scarce. This study aimed to identify, explore and describe the resiliency factors that enable families to adjust and adapt as a result of being a stepfamily. The Resiliency Model of Family Stress, Adjustment and Adaptation (McCubbin, Thompson, & McCubbin, 2001) was used to conceptualize level of adaptation. Participants consisted of both adults and adolescents, in order to gain perspectives of adapting to a remarried family from differing individual family members’ stages of development. Participants consisted of 19 parents and 16 adolescents, equaling a total of 35 participants. Triangulation was employed, with an exploratory, descriptive approach. A biographical questionnaire with an open-ended question, in conjunction with a number of structured questionnaires were used to gather the data. These questionnaires were: The Family Hardiness Index (FHI), the Family Time and Routine Index (FTRI), the Social Support Index (SSI), the Family Problem-Solving Communication (FPSC) Index, the Family Crisis-Oriented Personal Evaluation Scales (F-COPES), the Relative and Friend Support Index (RFS), and the Family Attachment and Changeability Index 8 (FACI8). In this study the FACI8 was used as a measure to determine the level of family adaptation. Non-probability purposive and snowball sampling techniques were used. Descriptive statistics were used to analyze the biographical information. Correlation and regression analysis was used to analyze the quantitative data, and content analysis was used to analyze the qualitative data. The results of the quantitative component of the study indicated that there were three significant positive correlations with the FACI8 for both adults and adolescents. These variables were family hardiness (measured by the FHI), family problem solving communication (measured by the FPSC), and family time together and routines (measured by the FTRI). The Social Support subscale of the F-COPES showed a positive correlation with the FACI8 for the adults. The results of the qualitative component of the study revealed that various common themes emerged between the adult and adolescent participants’ responses. These common themes were spirituality; boundaries; respect, love, understanding, compassion and acceptance; communication; flexibility and tolerance; time together, bonding, and routines; and social support. There were four remaining themes that the adults identified as important factors helping them manage being part of a stepfamily. These four remaining themes were equality; forgiveness and acceptance of the past; commitment and being positive; and financial support. The value of the research was discussed. Finally, limitations of the study were discussed, and suggestions were made for future research involving remarried families.
- Full Text:
- Date Issued: 2008
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