Ineffective quality management on civil engineering projects
- Authors: Kruger, Casper Stephanus
- Date: 2018
- Subjects: Total quality management , Quality management -- South Africa Civil engineering -- South Africa Construction industry -- South Africa -- Management Project management -- South Africa
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/30984 , vital:31243
- Description: Quality is a fundamental expectancy in the construction industry. Together with cost and time, it is one of the basic and most important performance indicators in construction projects. The non-achievement of such a crucial aspect of construction can result in construction failures and client dissatisfaction (Zunguzane et al., 2012: 20). The increased pressure on project stakeholders to produce projects that achieve these aspects can become unrealistic, which in turn can contribute to the development of disputes within the construction sector (Love et al., 2010a: 405). Civil engineering project stakeholders employ Quality Management Systems as a tool to increase industry quality performance. The effective implementation of these systems contribute to the mitigation and elimination of rework/non-conformances while enhancing client satisfaction and increasing the project performance concerning cost, quality and time (Bello et al., 2010: 9). The main objectives of this study were to determine whether quality management is implemented effectively on civil engineering projects in order prevent claims against consulting engineers and to further investigate the barriers that impact quality management on civil engineering projects. In addition, the research aimed to determine what impact, if any, the aspects of public sector procurement policy, implementation and management have on the ability of civil engineering stakeholders to manage quality during the design, procurement and construction phases of a project. The study therefore focussed on quality management in the civil engineering industry and investigated the barriers that contribute to ineffective quality management on civil engineering projects under design, procurement and construction related barriers. This study was done in two parts. Firstly, the research adopted a quantitative research approach with a descriptive research strategy. The second part entailed an in-depth study of the current existing theory by means of a literature review. Data was collected via a questionnaire survey and analysed to test the three hypotheses and answer questions relating to the current status of the subject of inquiry. iv The findings of the research confirmed the challenges and frustrations experienced during the procurement implementation activities of public sector clients. The results confirmed that the appointment of incompetent and unqualified civil engineering contractors has a direct impact on the quality of civil engineering projects and the effective implementation of quality management systems.
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- Date Issued: 2018
A phenomenological study of problematic internet use with massively multiplayer online games
- Authors: Bopp, Stacey-Lee
- Date: 2017
- Subjects: Computer games -- Psychological aspects , Internet games -- Psychological aspects Internet addiction
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/13757 , vital:27305
- Description: Massively multiplayer online games (MMOG’s) are a specific form of online computer games that allow for millions of people to simultaneously play online at any time. This form of online gaming has become a huge phenomenon worldwide both as a popular past time and a business endeavour for many individuals. There are more than 16 million people worldwide who subscribe to fantasy role-playing online games. Although such games can provide entertainment for many people, they can also lead to problematic Internet use (PIU). PIU has also been referred to as Internet addiction, and can cause significant problems in an individual’s functioning. The study aimed to enhance a greater understanding of the phenomenon of male adults’ experiences PIU with MMOG’s. More specifically the study aims to identify if PIU with MMOG’s can be considered a form of Internet addiction within South Africa. Furthermore, assisting in the further development of online addiction diagnosis and treatment strategies. The study utilised an interpretive phenomenological approach (IPA) and participants were purposively sampled. The data was collected using semi-structured individual interviews. Furthermore, Braun and Clarks thematic analysis was used during data analysis while incorporating the four major processes in phenomenological research, namely 1) epoche, 2) phenomenological reduction, 3) imaginative variation and, 4) synthesis. Themes that emerged from the analysis of the participants’ experiences included, initial description of use, motives for continued use of MMOG’s, consequences of PIU with MMOG’s, perceptions of PIU with MMOG’s, and treatment considerations. This study provided a thick description of South African and international literature and combines the literature with the themes that emerged from the participants experiences in order to produce discussions based on the findings of this qualitative study. Conclusions, recommendations, and limitations of this study informed future research on cyber citizenship by providing a detailed understanding of the context of South African male adults’ experiences of PIU with MMOG’s.
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- Date Issued: 2017
Employee attitudes in a South African metropole post-implementation of the 2010 wage curve collective agreement
- Authors: Somgede-Tshikila, Pateka
- Subjects: Job satisfaction -- South Africa , Organizational commitment -- South Africa , Collective labor agreements -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9436 , http://hdl.handle.net/10948/d1020901
- Description: The study will investigate how the workers of Ekurhuleni Metropolitan Municipality in the Department of Roads and Stormwater (Eastern region) feel about their jobs in terms of job satisfaction. Furthermore, the study will investigate how they feel about commitment to the union, commitment to the organisation, and management satisfaction during and after the implementation of job task levels, which was the result of the wage curve agreement that was signed in 2010 and implemented in 2011.The first objective of the study is to describe the collective agreements that were signed in 2010 as a result of a need to categorise municipalities and evaluate jobs, and the consequences of the collective agreements on employees through the study of documents supplemented by interviews and questionnaires. The second objective is to investigate if there has been a change in attitudes of the employees in the Roads and Stormwater Department of the Ekurhuleni Metropolitan Municipality after the implementation of the wage curve agreement. There are six research questions; two relate to the first objective, and these are (a) what was the nature of the wage curve and job evaluation collective agreement? and(b) what were the consequences of the implementation of the wage curve and job evaluation collective agreement of the employees of the Ekurhuleni Metropolitan Municipality? The other four questions related to the second objective, which led to the following research questions related to the attitudes of the employees and the change in these attitudes after the implementation of the collective agreement. These four questions were (a) what was the change in employee attitudes post the introduction of the wage curve? in particular, the attitudes of organisational commitment, job satisfaction, management satisfaction and union commitment, (b) what is the relationship between the sub-groups and employee attitudes pre the wage curve agreement implementation?(c) what is the relationship between sub-groups and employee attitudes post the wage curve agreement implementation? (d) what is the relationship between the sub-groups and the change in employee attitudes pre and post the wage curve agreement implementation? Quantitative and qualitative research methods were used in the study to analyse the strike process and to understand and describe the attitudes of all the participants in relation to the four constructs provided by Chaulk and Brown (2008). Self-administered questionnaires will be given to participants, and there will be face-to-face interviews with the union officials and management. The findings relating to the first objective indicate that the employees were unhappy with the implementation of the wage curve collective agreement. The second objective showed that the changes in the attitudes of employees after the implementation of the job evaluation and wage curve collective agreement were negative and that there was a significant decrease in the level of organisational commitment, job satisfaction, union commitment and management satisfaction after the implementation.
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