Improving psychological empowerment and employee engagement through the display of leadership empowering behaviours
- Authors: Webb, Jeanene Dunbar
- Date: 2013
- Subjects: Organizational behavior Leadership , Industrial sociology Employee motivation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/45838 , vital:39221
- Description: Organisations are constantly searching for ways to improve performance and deliver profitable returns in a sustainable manner. In the financial services industry, a large portion of an organisations ability to meet its performance targets rests on the shoulders of the employees positioned at the client interface or front line. In order for these employees to perform and deliver on the organisations goals, theory (and experience) indicates the need for good leadership. Leaders who have the ability to empower and engage their employees are sought after for this role. A review of literature on the topics of psychological empowerment and employee engagement corroborate the benefits of an empowered and engaged workforce on the organisation’s performance and its ability to sustain its performance. To improve psychological empowerment and employee engagement in an organisation, leaders therefore have a role to play as the influencers of employee perceptions on both empowerment and engagement levels in the workplace. In just what way leaders can influence psychological empowerment and employee engagement in the workplace, shifts the potential to create an empowered and engaged workforce into the hands of the leaders in the organisation. Leaders therefore have the potential to display certain leadership empowering behaviours, which would in turn, influence psychological empowerment or employee engagement. This treatise intends to solve the research problem to improve psychological empowerment and employee engagement through the display of leadership empowering behaviours within the organisation. The following steps outline the manner in which this study was conducted: A literature review was embarked upon to introduce, describe and interpret the concepts of psychological empowerment, employee engagement and the influencing leadership empowering behaviours. Statistical analysis of the identified constructs to identify specific leadership empowering behaviours. Further research analysis was conducted, to investigate the impact of leadership empowering behaviours on psychological empowerment and on employee engagement. The literature was then revisited to design and test a new conceptual model of leadership empowering behaviours which influenced psychological empowerment and employee engagement. The way in which leaders execute the organisation’s communication strategy as well as the empowerment climate that leaders can create through their valuesbased interactions with employees showed a significant influence on psychological empowerment in the organisation studied. Employee engagement was significantly influenced by leaders who were supporting self-leadership amongst their employees as well as those who showed concern and interacted with their teams in a respectful, people-centred manner. These key insights into which leadership empowering behaviours influence employee’s perceptions of psychological empowerment and employee engagement offer leaders in the business with opportunities to reflect on their own behaviours. Leaders have the choice then to reinforce or adapt their behaviour, in order to empower and to engage their frontline employees more. These learning’s thus empower leaders with knowledge to empower and engaged their workforce. The display of leadership empowering behaviours was found to positively influence both psychological empowerment and employee engagement. By increasing empowerment and engagement, leaders can influence their organisation’s performance in a positive manner, which in turn has further potential to deliver a competitive advantage to the organisation, should these behaviours be embedded in the organisations culture.
- Full Text:
- Date Issued: 2013
- Authors: Webb, Jeanene Dunbar
- Date: 2013
- Subjects: Organizational behavior Leadership , Industrial sociology Employee motivation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/45838 , vital:39221
- Description: Organisations are constantly searching for ways to improve performance and deliver profitable returns in a sustainable manner. In the financial services industry, a large portion of an organisations ability to meet its performance targets rests on the shoulders of the employees positioned at the client interface or front line. In order for these employees to perform and deliver on the organisations goals, theory (and experience) indicates the need for good leadership. Leaders who have the ability to empower and engage their employees are sought after for this role. A review of literature on the topics of psychological empowerment and employee engagement corroborate the benefits of an empowered and engaged workforce on the organisation’s performance and its ability to sustain its performance. To improve psychological empowerment and employee engagement in an organisation, leaders therefore have a role to play as the influencers of employee perceptions on both empowerment and engagement levels in the workplace. In just what way leaders can influence psychological empowerment and employee engagement in the workplace, shifts the potential to create an empowered and engaged workforce into the hands of the leaders in the organisation. Leaders therefore have the potential to display certain leadership empowering behaviours, which would in turn, influence psychological empowerment or employee engagement. This treatise intends to solve the research problem to improve psychological empowerment and employee engagement through the display of leadership empowering behaviours within the organisation. The following steps outline the manner in which this study was conducted: A literature review was embarked upon to introduce, describe and interpret the concepts of psychological empowerment, employee engagement and the influencing leadership empowering behaviours. Statistical analysis of the identified constructs to identify specific leadership empowering behaviours. Further research analysis was conducted, to investigate the impact of leadership empowering behaviours on psychological empowerment and on employee engagement. The literature was then revisited to design and test a new conceptual model of leadership empowering behaviours which influenced psychological empowerment and employee engagement. The way in which leaders execute the organisation’s communication strategy as well as the empowerment climate that leaders can create through their valuesbased interactions with employees showed a significant influence on psychological empowerment in the organisation studied. Employee engagement was significantly influenced by leaders who were supporting self-leadership amongst their employees as well as those who showed concern and interacted with their teams in a respectful, people-centred manner. These key insights into which leadership empowering behaviours influence employee’s perceptions of psychological empowerment and employee engagement offer leaders in the business with opportunities to reflect on their own behaviours. Leaders have the choice then to reinforce or adapt their behaviour, in order to empower and to engage their frontline employees more. These learning’s thus empower leaders with knowledge to empower and engaged their workforce. The display of leadership empowering behaviours was found to positively influence both psychological empowerment and employee engagement. By increasing empowerment and engagement, leaders can influence their organisation’s performance in a positive manner, which in turn has further potential to deliver a competitive advantage to the organisation, should these behaviours be embedded in the organisations culture.
- Full Text:
- Date Issued: 2013
Improving service quality at automotive dealerships
- Lekhelebana, Vuyokazi Anneline
- Authors: Lekhelebana, Vuyokazi Anneline
- Date: 2013
- Subjects: SERVQUAL (Service quality framework) , Automobile industry and trade -- South Africa , Customer services -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8804 , http://hdl.handle.net/10948/d1017204
- Description: The highly competitive landscape of the automotive industry places increasing pressure on automotive dealerships to continually improve the quality of services rendered to customers. Understanding customer expectations and customer perceptions is key to making improvements in areas that matter most to the customer. It is against this background that this study was conducted. The aim of this research was to measure service quality at automotive dealerships. The literature review focused on the gaps model which resulted in the SERVQUAL measuring tool. The SERVQUAL instrument is supported by literature as the optimal instrument for measuring service quality. The 22-item questionnaire was adapted and used to solicit feedback from customers on their expectations and perceptions of the service rendered by dealerships across the five SERVQUAL dimensions; namely, tangibles, reliability, responsiveness, empathy and assurance. Gaps between customer expectations and perceptions were calculated as an indication of areas where customer expectations were met, unmet or exceeded. In order to identify priorities for improvement, each of the SERVQUAL dimensions was ranked in order of importance by the customer. Convenience sampling was used as a sampling technique. A total of 142 Volkswagen owners who had their vehicles serviced or repaired at a franchised dealership were surveyed. The reliability of the SERVQUAL questionnaire was tested by calculating the Cronbach’s Alpha coefficient for each of the five dimensions. The calculation yielded an average coefficient of 0.83, indicating a high reliability of the measuring instrument and the data collected. The overall gap score of -0.7 indicates that customer expectations exceeded customer perceptions. The lowest customer perceptions and the largest gaps were reported in the reliability and responsiveness dimensions. These two dimensions were also rated as the most important dimensions customers use for evaluating service quality. This formed the basis for recommending that dealership employees and management focus most of their efforts on improving the reliability and responsiveness dimensions.
- Full Text:
- Date Issued: 2013
- Authors: Lekhelebana, Vuyokazi Anneline
- Date: 2013
- Subjects: SERVQUAL (Service quality framework) , Automobile industry and trade -- South Africa , Customer services -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8804 , http://hdl.handle.net/10948/d1017204
- Description: The highly competitive landscape of the automotive industry places increasing pressure on automotive dealerships to continually improve the quality of services rendered to customers. Understanding customer expectations and customer perceptions is key to making improvements in areas that matter most to the customer. It is against this background that this study was conducted. The aim of this research was to measure service quality at automotive dealerships. The literature review focused on the gaps model which resulted in the SERVQUAL measuring tool. The SERVQUAL instrument is supported by literature as the optimal instrument for measuring service quality. The 22-item questionnaire was adapted and used to solicit feedback from customers on their expectations and perceptions of the service rendered by dealerships across the five SERVQUAL dimensions; namely, tangibles, reliability, responsiveness, empathy and assurance. Gaps between customer expectations and perceptions were calculated as an indication of areas where customer expectations were met, unmet or exceeded. In order to identify priorities for improvement, each of the SERVQUAL dimensions was ranked in order of importance by the customer. Convenience sampling was used as a sampling technique. A total of 142 Volkswagen owners who had their vehicles serviced or repaired at a franchised dealership were surveyed. The reliability of the SERVQUAL questionnaire was tested by calculating the Cronbach’s Alpha coefficient for each of the five dimensions. The calculation yielded an average coefficient of 0.83, indicating a high reliability of the measuring instrument and the data collected. The overall gap score of -0.7 indicates that customer expectations exceeded customer perceptions. The lowest customer perceptions and the largest gaps were reported in the reliability and responsiveness dimensions. These two dimensions were also rated as the most important dimensions customers use for evaluating service quality. This formed the basis for recommending that dealership employees and management focus most of their efforts on improving the reliability and responsiveness dimensions.
- Full Text:
- Date Issued: 2013
Improving technological entrepreneurship of first-year students at universities
- Khohliso, Sylvester Mziwonke
- Authors: Khohliso, Sylvester Mziwonke
- Date: 2013
- Subjects: Technological innovations -- Economic aspects , Entrepreneurship , Technical education , Business enterprises -- Technological innovations
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/6476 , vital:21095
- Description: A challenge facing higher education institutions is the level of technological entrepreneurship of first-year students in the field of technological programmes. This challenge has put pressure on management of higher education institutions to introduce an entrepreneurial mindset and encourage innovation. According to Development Policy Research Unit (2007:18), 23 percent of students choose qualifications mainly for the employment opportunities. According to Shein, Crous, and Schepers (2010:1), not only in growing economies such as South Africa‟s, entrepreneurship contributes to a national growth and contributes to job creation. Shein, et al. (2010:1), further claim that recent studies have shown a shift towards studying entrepreneurship in an attempt to uncover its fundamentals and its importance in adding to the well-being of the country.
- Full Text:
- Date Issued: 2013
- Authors: Khohliso, Sylvester Mziwonke
- Date: 2013
- Subjects: Technological innovations -- Economic aspects , Entrepreneurship , Technical education , Business enterprises -- Technological innovations
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/6476 , vital:21095
- Description: A challenge facing higher education institutions is the level of technological entrepreneurship of first-year students in the field of technological programmes. This challenge has put pressure on management of higher education institutions to introduce an entrepreneurial mindset and encourage innovation. According to Development Policy Research Unit (2007:18), 23 percent of students choose qualifications mainly for the employment opportunities. According to Shein, Crous, and Schepers (2010:1), not only in growing economies such as South Africa‟s, entrepreneurship contributes to a national growth and contributes to job creation. Shein, et al. (2010:1), further claim that recent studies have shown a shift towards studying entrepreneurship in an attempt to uncover its fundamentals and its importance in adding to the well-being of the country.
- Full Text:
- Date Issued: 2013
Improving waste management within selected South African municipalities
- Authors: Saaiman, Lizelle
- Date: 2013
- Subjects: Waste minimization -- Law and legislation -- South Africa , Refuse disposal industry -- South Africa , Recycling (Waste, etc.) -- South Africa , Source reduction (Waste management) -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8790 , http://hdl.handle.net/10948/d1014736
- Description: The essentiality for waste reduction in society is prompted by the depletion of natural resources. Internationally, five waste management strategies have been identified, namely reduction of waste (waste prevention), re-use of waste, recycling of waste, recovery of energy and disposal to landfill. In Polokwane Declaration of September 2001, South Africa’s Department of Environmental Affairs and Tourism committed itself to achieve a 50 percent reduction in the volume of waste generated by 2012 and to be landfilled and have a zero waste plan implemented by 2022. Through the National Waste Management Act, No. 59 of 2008, the South African government also committed itself to provide protection of health, well-being and the environment through measures to avoid and minimise the generation of waste. Even though several policies and legislative documents are available that address waste minimisation and recycling, individual community members are however still reluctant to participate in these activities. This study therefore investigated the current levels of understanding, education and commitment to recycling and waste minimisation in a selected South African community. The target respondents of the study were members of a local church who are representative of the various peoples that reside in the communities serviced by the selected municipality. A convenience sample of 70 participants from that church was selected to complete the questionnaires. Seventy (70) questionnaires were distributed, and all 70 questionnaires were returned. Interviews were also conducted with two managers from the Waste Management Department of the selected municipality. The data analyses conducted, included descriptive statistics and content analysis of the interview transcripts. The empirical results revealed among others that: (1) recycling removal service is limited to pre-selected recyclables; (2) the municipality contributes to local entrepreneurial opportunities; (3) public participation is a pre-requisite in the success of the programmes; (4) participation is determined by convenience; (5) enforcement of legislation assists with compliance; (6) environmental sustainability is supported by environmental concerned consumers; (7) mismatch of opinions around separation at source of generation and (8) continuous education is instrumental in waste management. The main recommendations of the study include: (1) municipalities need to provide exciting and innovative recycling and waste minimisation programmes, continuously; (2) positive attitude and behaviour of all the stakeholders determines the success of waste minimisation and recycling; and (3) society, industry and government need to join forces in ensuring success in waste management. By implementing these recommendations, stakeholders in this field of interest will go a long way in improving waste management in South Africa communities.
- Full Text:
- Date Issued: 2013
- Authors: Saaiman, Lizelle
- Date: 2013
- Subjects: Waste minimization -- Law and legislation -- South Africa , Refuse disposal industry -- South Africa , Recycling (Waste, etc.) -- South Africa , Source reduction (Waste management) -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8790 , http://hdl.handle.net/10948/d1014736
- Description: The essentiality for waste reduction in society is prompted by the depletion of natural resources. Internationally, five waste management strategies have been identified, namely reduction of waste (waste prevention), re-use of waste, recycling of waste, recovery of energy and disposal to landfill. In Polokwane Declaration of September 2001, South Africa’s Department of Environmental Affairs and Tourism committed itself to achieve a 50 percent reduction in the volume of waste generated by 2012 and to be landfilled and have a zero waste plan implemented by 2022. Through the National Waste Management Act, No. 59 of 2008, the South African government also committed itself to provide protection of health, well-being and the environment through measures to avoid and minimise the generation of waste. Even though several policies and legislative documents are available that address waste minimisation and recycling, individual community members are however still reluctant to participate in these activities. This study therefore investigated the current levels of understanding, education and commitment to recycling and waste minimisation in a selected South African community. The target respondents of the study were members of a local church who are representative of the various peoples that reside in the communities serviced by the selected municipality. A convenience sample of 70 participants from that church was selected to complete the questionnaires. Seventy (70) questionnaires were distributed, and all 70 questionnaires were returned. Interviews were also conducted with two managers from the Waste Management Department of the selected municipality. The data analyses conducted, included descriptive statistics and content analysis of the interview transcripts. The empirical results revealed among others that: (1) recycling removal service is limited to pre-selected recyclables; (2) the municipality contributes to local entrepreneurial opportunities; (3) public participation is a pre-requisite in the success of the programmes; (4) participation is determined by convenience; (5) enforcement of legislation assists with compliance; (6) environmental sustainability is supported by environmental concerned consumers; (7) mismatch of opinions around separation at source of generation and (8) continuous education is instrumental in waste management. The main recommendations of the study include: (1) municipalities need to provide exciting and innovative recycling and waste minimisation programmes, continuously; (2) positive attitude and behaviour of all the stakeholders determines the success of waste minimisation and recycling; and (3) society, industry and government need to join forces in ensuring success in waste management. By implementing these recommendations, stakeholders in this field of interest will go a long way in improving waste management in South Africa communities.
- Full Text:
- Date Issued: 2013
Investigating factors affecting customer retention at Nedbank South Africa
- Authors: Madzivhandila, Rofhiwa
- Date: 2013
- Subjects: Banks and banking -- Customer services -- South Africa , Customer services -- Quality control , Bank marketing -- South Africa , Customer relations -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8845 , http://hdl.handle.net/10948/d1020100
- Description: The banking sector plays an important role in the economy of any country across the world. The recent financial crisis shows how much of the world’s economy is influenced by the banking sector. There are different roles that banks play in contributing to the operation and growth of an economy. Their role spreads from that of intermediary to that of provider of payment clearing services. Banks are an important and integral part of any economy. According to a study by Greenberg & Simbanegavi (2009), the South African banking sector is fertile ground for high levels of competition amongst its players. This competition is important for the proper working of the modern economy. According to Van Leuvensteijn et al. (2008), because banks act as the main vehicle for monetary policy, reduced competition in the banking sector can hinder the efficiency of monetary policy. As a result of the competition in the banking sector, customer retention is a key component of banks’ strategies in today’s market. The main aim of the study was to investigate factors affecting customer retention at Nedbank South Africa. The study focused on the institutional causes of bank customer defection and sought to investigate the effects of three factors (Customer service quality, Satisfaction with product, and Switching costs) on Customer Retention. This study showed the importance of customer retention and more importantly how the mentioned three factors affect customer retention at Nedbank South Africa. One of the highlights that came out of this research was that 50 perscent of the respondents were either considering closing their account or were likely to close their account within the next 12 months. In conclusion, these three factors were found to be important in the customer retention strategy of the bank. Recommendations were presented by the author on how to integrate the factors into a retention framework that can contribute to the profitability of the bank. Areas of future research that can be helpful to the bank were also highlighted by the author.
- Full Text:
- Date Issued: 2013
- Authors: Madzivhandila, Rofhiwa
- Date: 2013
- Subjects: Banks and banking -- Customer services -- South Africa , Customer services -- Quality control , Bank marketing -- South Africa , Customer relations -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8845 , http://hdl.handle.net/10948/d1020100
- Description: The banking sector plays an important role in the economy of any country across the world. The recent financial crisis shows how much of the world’s economy is influenced by the banking sector. There are different roles that banks play in contributing to the operation and growth of an economy. Their role spreads from that of intermediary to that of provider of payment clearing services. Banks are an important and integral part of any economy. According to a study by Greenberg & Simbanegavi (2009), the South African banking sector is fertile ground for high levels of competition amongst its players. This competition is important for the proper working of the modern economy. According to Van Leuvensteijn et al. (2008), because banks act as the main vehicle for monetary policy, reduced competition in the banking sector can hinder the efficiency of monetary policy. As a result of the competition in the banking sector, customer retention is a key component of banks’ strategies in today’s market. The main aim of the study was to investigate factors affecting customer retention at Nedbank South Africa. The study focused on the institutional causes of bank customer defection and sought to investigate the effects of three factors (Customer service quality, Satisfaction with product, and Switching costs) on Customer Retention. This study showed the importance of customer retention and more importantly how the mentioned three factors affect customer retention at Nedbank South Africa. One of the highlights that came out of this research was that 50 perscent of the respondents were either considering closing their account or were likely to close their account within the next 12 months. In conclusion, these three factors were found to be important in the customer retention strategy of the bank. Recommendations were presented by the author on how to integrate the factors into a retention framework that can contribute to the profitability of the bank. Areas of future research that can be helpful to the bank were also highlighted by the author.
- Full Text:
- Date Issued: 2013
Investigating the effectiveness of environmental sustainability initiatives at General Motors South Africa
- Authors: Walsh, Lauren Arlene
- Date: 2013
- Subjects: General Motors Corporation , Sustainable development , Economic development -- Environmental aspects , Industrial management -- Environmental aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8903 , http://hdl.handle.net/10948/d1020996
- Description: There is a consensus globally that climate change is one of the biggest challenges facing operations. Immediate actions are required to reduce the carbon footprint in order for the environment to endure future logistics processes and activities (The National Treasury department of South Africa, 2010). Greenhouse gases (GHGs) are emissions generated from manufacturing processes, distribution networks and treatments processes (Verfaillie and Bidwell, 2000). Companies globally are expected to monitor pollution and focus on reducing the discharge of pollutants. Logistics Managers are therefore pressured to reduce the carbon footprint as it affects the environment and our health. Companies are becoming more concerned with the impact of various activities and processes on the environment. Traditional logistics models, primarily focuses on minimising cost with little focus on the environmental impact and sustaining operations for the future (Sbihi and Eglese, 2009) General Motors (GM) is a multi-national vehicle manufacturer with operations in various countries. GM filed for bankruptcy in 2009 resulting in the formation of the new GM; one of the focus areas was to ensure sustainability which resulted in the introduction of the ‘Sustainability in motion’ program in 2009 (New York Times, 2009). General Motors South Africa (GMSAf) is a vehicle assembler with manufacturing facilities and head offices located in Port Elizabeth. The company is a wholly owned subsidiary of the multinational General Motors Company. The aim of the research is to determine whether a culture that promotes environmentally conscious behaviour exists within employees and their relationships within a team, with management, stakeholders and suppliers. The study will assist in highlighting areas which need improvement to enable the creation of environmentally sustainable initiatives and implementation thereof. The empirical study revealed that the following management commitment, education and training, performance management and participation and involvement were important factors in the effective implementation of an environmental sustainability program.
- Full Text:
- Date Issued: 2013
- Authors: Walsh, Lauren Arlene
- Date: 2013
- Subjects: General Motors Corporation , Sustainable development , Economic development -- Environmental aspects , Industrial management -- Environmental aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8903 , http://hdl.handle.net/10948/d1020996
- Description: There is a consensus globally that climate change is one of the biggest challenges facing operations. Immediate actions are required to reduce the carbon footprint in order for the environment to endure future logistics processes and activities (The National Treasury department of South Africa, 2010). Greenhouse gases (GHGs) are emissions generated from manufacturing processes, distribution networks and treatments processes (Verfaillie and Bidwell, 2000). Companies globally are expected to monitor pollution and focus on reducing the discharge of pollutants. Logistics Managers are therefore pressured to reduce the carbon footprint as it affects the environment and our health. Companies are becoming more concerned with the impact of various activities and processes on the environment. Traditional logistics models, primarily focuses on minimising cost with little focus on the environmental impact and sustaining operations for the future (Sbihi and Eglese, 2009) General Motors (GM) is a multi-national vehicle manufacturer with operations in various countries. GM filed for bankruptcy in 2009 resulting in the formation of the new GM; one of the focus areas was to ensure sustainability which resulted in the introduction of the ‘Sustainability in motion’ program in 2009 (New York Times, 2009). General Motors South Africa (GMSAf) is a vehicle assembler with manufacturing facilities and head offices located in Port Elizabeth. The company is a wholly owned subsidiary of the multinational General Motors Company. The aim of the research is to determine whether a culture that promotes environmentally conscious behaviour exists within employees and their relationships within a team, with management, stakeholders and suppliers. The study will assist in highlighting areas which need improvement to enable the creation of environmentally sustainable initiatives and implementation thereof. The empirical study revealed that the following management commitment, education and training, performance management and participation and involvement were important factors in the effective implementation of an environmental sustainability program.
- Full Text:
- Date Issued: 2013
Investigating the impact of supply chain technologies within automative supplier clusters
- Authors: Schultz, Lance Craig
- Date: 2013
- Subjects: Business logistics -- Technological innovations , Inventory control , Production management , Automobile industry and trade -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8918 , http://hdl.handle.net/10948/d1021093
- Description: Organisations are constantly expected to be more competitive while working in an environment in which time and cost are limited, thereby preventing such organisations from taking the time required to be responsive. The supply chain provides a critical linkage between various organisations which should seek collective opportunities to improve performance. It is, therefore, important that organisations understand that conventional knowledge and methods will not serve unless there is a concerted focus on improvement of organisational performance toward fulfilling increased expectations, not just maintaining that which is comfortable. A more sustainable approach may be the introduction of supply chain best practice. An optimal supply chain is one that continuously strives to reduce unnecessary cost and eliminate waste, thereby increasing the percentage of time that may be devoted to value-adding activities. Supply chain technology principles were assessed and the application thereof, sought to understand its efficiency and effectiveness. This study was intended to identify supply chain cost dimensions with a focus on the optimal use of supply chain technology. Within the current supply chain context, the use of Information and Communication Technology (ICT) was explored to identify opportunities. A supply chain audit tool (SCAT) was developed which had proven to be an effective tool to analyse it’s logistics functions. Implementation of remedial tools through the SCAT could result in a leaner, cost optimal and more value-adding process. The result of conducting individual organisational improvements is expected to result in an overall improvement in the total supply chain. These supply chain cost drivers were rooted in cost, quality, safety and product performance. Recommendations on further improvements were also offered.
- Full Text:
- Date Issued: 2013
- Authors: Schultz, Lance Craig
- Date: 2013
- Subjects: Business logistics -- Technological innovations , Inventory control , Production management , Automobile industry and trade -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8918 , http://hdl.handle.net/10948/d1021093
- Description: Organisations are constantly expected to be more competitive while working in an environment in which time and cost are limited, thereby preventing such organisations from taking the time required to be responsive. The supply chain provides a critical linkage between various organisations which should seek collective opportunities to improve performance. It is, therefore, important that organisations understand that conventional knowledge and methods will not serve unless there is a concerted focus on improvement of organisational performance toward fulfilling increased expectations, not just maintaining that which is comfortable. A more sustainable approach may be the introduction of supply chain best practice. An optimal supply chain is one that continuously strives to reduce unnecessary cost and eliminate waste, thereby increasing the percentage of time that may be devoted to value-adding activities. Supply chain technology principles were assessed and the application thereof, sought to understand its efficiency and effectiveness. This study was intended to identify supply chain cost dimensions with a focus on the optimal use of supply chain technology. Within the current supply chain context, the use of Information and Communication Technology (ICT) was explored to identify opportunities. A supply chain audit tool (SCAT) was developed which had proven to be an effective tool to analyse it’s logistics functions. Implementation of remedial tools through the SCAT could result in a leaner, cost optimal and more value-adding process. The result of conducting individual organisational improvements is expected to result in an overall improvement in the total supply chain. These supply chain cost drivers were rooted in cost, quality, safety and product performance. Recommendations on further improvements were also offered.
- Full Text:
- Date Issued: 2013
Investigating the prevailing knowledge about co-operatives in South Africa and the determinants of their success
- Authors: Frans, Nonyameko
- Date: 2013
- Subjects: Cooperative societies -- South Africa , Cooperative societies -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8862 , http://hdl.handle.net/10948/d1020206
- Description: The development of co-operatives has been increasingly seen, both globally and in developing countries, as a key strategy for a high economic growth rate, job creation and poverty alleviation. In trying to address these challenges, the South African government has been promoting co-operatives as an instrument for economic growth and socio-economic integration. Despite the realisation of the important role that cooperatives could play, not enough research has been done on the successes and failures of these organisations in achieving economic growth and socio-economic development in countries. The present study is an attempt to address this research gap. The primary objective of this study was to increase the success of co-operatives in South Africa by investigating the prevailing nature of operations of co-operatives and the determinants of the success of these organisations. More specifically, the study gathered qualitative information about co-operatives, identified which factors influence co-operatives in general and investigated which of these factors are the most important determinants of the success of these organisations in South Africa. A census was conducted of the 110 co-operatives registered in the database of the Leadership Academy (LA) of the NMMU Business School. Only 50 executive members of 26 co-operatives participated in the study (response rate of 23.6 percent). The empirical results revealed that the two most critical success factors for co-op success were the handling of finances and leadership; that language groups viewed coop success differently; and that females provide stronger leadership than males in cooperatives. The results also showed that skills development is an important factor in achieving these critical success factors. These results presented important managerial implications for the success of co-operatives.
- Full Text:
- Date Issued: 2013
- Authors: Frans, Nonyameko
- Date: 2013
- Subjects: Cooperative societies -- South Africa , Cooperative societies -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8862 , http://hdl.handle.net/10948/d1020206
- Description: The development of co-operatives has been increasingly seen, both globally and in developing countries, as a key strategy for a high economic growth rate, job creation and poverty alleviation. In trying to address these challenges, the South African government has been promoting co-operatives as an instrument for economic growth and socio-economic integration. Despite the realisation of the important role that cooperatives could play, not enough research has been done on the successes and failures of these organisations in achieving economic growth and socio-economic development in countries. The present study is an attempt to address this research gap. The primary objective of this study was to increase the success of co-operatives in South Africa by investigating the prevailing nature of operations of co-operatives and the determinants of the success of these organisations. More specifically, the study gathered qualitative information about co-operatives, identified which factors influence co-operatives in general and investigated which of these factors are the most important determinants of the success of these organisations in South Africa. A census was conducted of the 110 co-operatives registered in the database of the Leadership Academy (LA) of the NMMU Business School. Only 50 executive members of 26 co-operatives participated in the study (response rate of 23.6 percent). The empirical results revealed that the two most critical success factors for co-op success were the handling of finances and leadership; that language groups viewed coop success differently; and that females provide stronger leadership than males in cooperatives. The results also showed that skills development is an important factor in achieving these critical success factors. These results presented important managerial implications for the success of co-operatives.
- Full Text:
- Date Issued: 2013
Investigating the role of human resources in the implementation of the government immovable asset management act and its policy framework
- Authors: Ngwenze, Lizo Archibald
- Date: 2013
- Subjects: Government property -- South Africa -- Management , Assets (Accounting) -- Management , Capital -- Government policy -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8881 , http://hdl.handle.net/10948/d1020653
- Description: There is a strong belief amongst human resource specialists, professionals and academics that strategic human-resource management is critical to the success of the business and wellbeing of employees, and the organisation in which they work. There are two sides to human resources, as a strategic partner: Firstly, how it looks and portrays itself; and secondly, how the organisation views the importance of its human capital. Ulrich, Younger, Brockbank and Ulrich (2012) and the RBL Group (2012) identified six human-resource competencies for human resource (HR) practitioners. These not only identify the role they play in an organisation; but they also assist an organisation in achieving its objectives. These competencies, which apply to all HR practitioners, are: strategic positioner, change champion, credible activist, capability builder, technology proponent, innovator, and integrator. The implementation of the Government Immovable Asset Management Act No.19 of 2007 (GIAMA), and its policy implementation, are critical to infrastructural developments, economic development, and skills development, redressing any imbalances from the past and current history, and also developing a public service that assists the country in being internationally competitive. An HR practitioner with a worldview is critical in facilitating one of the most important transformative pieces of legislation. The research problem in this study is to investigate the role of human resources in the implementation of GIAMA and its policy framework in the Eastern Cape Province’s Port Elizabeth Regional Office by the National Department of Public Works. To achieve this objective, a quantitative study was undertaken on the role of human resources as a “strategic partner”. It involved an extensive literature review to assess the role of strategic human resources. An empirical study was later conducted to investigate the role of human resources in the Port Elizabeth Regional Office (from the National Department of Public Works); and how well this office succeeds in playing its assigned role. The conducted survey was compared with the literature review, to determine whether the Port Elizabeth Regional Office’s human resources are in line with the objectives of being a “strategic partner”. The overall findings revealed that the role of human resources is not that of a “strategic partner”. It also revealed that of the six competencies identified by Ulrich et al. (2012) and the RBL Group (2012), none of them could really be viewed as strategic. Notwithstanding the progressive pieces of legislation, it was appalling to receive the outcome, which indicated organisational failure for the past six years (see Figure 1.1). The conclusion of the study indicated that the Port Elizabeth Regional Office (from National Department of Public Works) must implement legislative recommendations as a starting point, and grow from there. The legislation and regulations are very supportive, and encourage innovative thinking – to achieve government goals – and to be on a par with the private sector.
- Full Text:
- Date Issued: 2013
- Authors: Ngwenze, Lizo Archibald
- Date: 2013
- Subjects: Government property -- South Africa -- Management , Assets (Accounting) -- Management , Capital -- Government policy -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8881 , http://hdl.handle.net/10948/d1020653
- Description: There is a strong belief amongst human resource specialists, professionals and academics that strategic human-resource management is critical to the success of the business and wellbeing of employees, and the organisation in which they work. There are two sides to human resources, as a strategic partner: Firstly, how it looks and portrays itself; and secondly, how the organisation views the importance of its human capital. Ulrich, Younger, Brockbank and Ulrich (2012) and the RBL Group (2012) identified six human-resource competencies for human resource (HR) practitioners. These not only identify the role they play in an organisation; but they also assist an organisation in achieving its objectives. These competencies, which apply to all HR practitioners, are: strategic positioner, change champion, credible activist, capability builder, technology proponent, innovator, and integrator. The implementation of the Government Immovable Asset Management Act No.19 of 2007 (GIAMA), and its policy implementation, are critical to infrastructural developments, economic development, and skills development, redressing any imbalances from the past and current history, and also developing a public service that assists the country in being internationally competitive. An HR practitioner with a worldview is critical in facilitating one of the most important transformative pieces of legislation. The research problem in this study is to investigate the role of human resources in the implementation of GIAMA and its policy framework in the Eastern Cape Province’s Port Elizabeth Regional Office by the National Department of Public Works. To achieve this objective, a quantitative study was undertaken on the role of human resources as a “strategic partner”. It involved an extensive literature review to assess the role of strategic human resources. An empirical study was later conducted to investigate the role of human resources in the Port Elizabeth Regional Office (from the National Department of Public Works); and how well this office succeeds in playing its assigned role. The conducted survey was compared with the literature review, to determine whether the Port Elizabeth Regional Office’s human resources are in line with the objectives of being a “strategic partner”. The overall findings revealed that the role of human resources is not that of a “strategic partner”. It also revealed that of the six competencies identified by Ulrich et al. (2012) and the RBL Group (2012), none of them could really be viewed as strategic. Notwithstanding the progressive pieces of legislation, it was appalling to receive the outcome, which indicated organisational failure for the past six years (see Figure 1.1). The conclusion of the study indicated that the Port Elizabeth Regional Office (from National Department of Public Works) must implement legislative recommendations as a starting point, and grow from there. The legislation and regulations are very supportive, and encourage innovative thinking – to achieve government goals – and to be on a par with the private sector.
- Full Text:
- Date Issued: 2013
Investigating variables that have impact on annual financial statement audit report outcomes in local government
- Authors: Sigcau, Ntsikelelo
- Date: 2013
- Subjects: Local finance -- South Africa -- Auditing , Finance, Public -- South Africa , Local government -- South Africa -- Finance
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8906 , http://hdl.handle.net/10948/d1021004
- Description: The third sphere of government (Local Government) has been persistently clouded by unfavourable Annual Financial Statement (AFS) audit reports. This results in local government losing credibility and its stakeholders losing confidence in the institutions or municipalities. In-depth analysis of the root cause of this dilemma is an opportunity for the municipality to reorganise its house and redeem its dignity and credibility to its stakeholders through addressing the identified challenges. The importance of the study can be attributed to the need to investigate the root causes of unfavourable audit opinion and recommend possible remedies that can assist municipalities to improve their audit report outcomes which in turn will improve the confidence of its stakeholders. The primary objective of the study was to investigate variables that impact on the audit report outcomes on annual financial statements of the municipalities that are within Alfred Nzo District (AND) Jurisdiction, including Alfred Nzo District Municipality (ANDM). This was achieved through investigating the root causes of the audit report outcomes with specific focus on the relationship that exists between the management role and audit outcomes of the Alfred Nzo District Municipalities. This was measured by the municipality’s leadership, governance, internal controls and human capital management. Convenient sampling was used wherein 150 questionnaires (30 per municipality) were sent out to the selected employees in all the municipalities in the Alfred Nzo District. Out of the questionnaires that were sent out, 103 responses were received. These were analysed to draw findings, conclusion and recommendations. The empirical results of the study revealed that there is strong evidence that leadership, governance and human capital management have a positive influence on the municipality’s AFS audit report outcomes. It also revealed that there is overwhelming evidence that internal controls have a positive influence on the municipality’s AFS audit report outcomes. The study recommends how leadership, governance, internal controls and human capital management must be improved. It also provides future research recommendations to improve this study.
- Full Text:
- Date Issued: 2013
- Authors: Sigcau, Ntsikelelo
- Date: 2013
- Subjects: Local finance -- South Africa -- Auditing , Finance, Public -- South Africa , Local government -- South Africa -- Finance
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8906 , http://hdl.handle.net/10948/d1021004
- Description: The third sphere of government (Local Government) has been persistently clouded by unfavourable Annual Financial Statement (AFS) audit reports. This results in local government losing credibility and its stakeholders losing confidence in the institutions or municipalities. In-depth analysis of the root cause of this dilemma is an opportunity for the municipality to reorganise its house and redeem its dignity and credibility to its stakeholders through addressing the identified challenges. The importance of the study can be attributed to the need to investigate the root causes of unfavourable audit opinion and recommend possible remedies that can assist municipalities to improve their audit report outcomes which in turn will improve the confidence of its stakeholders. The primary objective of the study was to investigate variables that impact on the audit report outcomes on annual financial statements of the municipalities that are within Alfred Nzo District (AND) Jurisdiction, including Alfred Nzo District Municipality (ANDM). This was achieved through investigating the root causes of the audit report outcomes with specific focus on the relationship that exists between the management role and audit outcomes of the Alfred Nzo District Municipalities. This was measured by the municipality’s leadership, governance, internal controls and human capital management. Convenient sampling was used wherein 150 questionnaires (30 per municipality) were sent out to the selected employees in all the municipalities in the Alfred Nzo District. Out of the questionnaires that were sent out, 103 responses were received. These were analysed to draw findings, conclusion and recommendations. The empirical results of the study revealed that there is strong evidence that leadership, governance and human capital management have a positive influence on the municipality’s AFS audit report outcomes. It also revealed that there is overwhelming evidence that internal controls have a positive influence on the municipality’s AFS audit report outcomes. The study recommends how leadership, governance, internal controls and human capital management must be improved. It also provides future research recommendations to improve this study.
- Full Text:
- Date Issued: 2013
Medical schemes fraud : ethical investigation of medical practitioners as stakeholders
- Authors: Titus, Phyllis May
- Date: 2013
- Subjects: Business ethics , Fraud investigation , Medicare fraud
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8895 , http://hdl.handle.net/10948/d1020899
- Description: A mere 16 percent of the population enjoys the benefits of private healthcare; medical schemes however remain an important contributor to the South African economy with an annual contribution flow of close to R85 billion per annum. Similar to the international scenario, South African healthcare inflation surpassed consumer price inflation. In addition, the medical schemes industry remains riddled with fraud, this coupled with escalating private healthcare costs remain subsequent threats to the sustainability of the industry. It is reported that service provider fraud has surpassed fraud committed by scheme members. Most medical schemes appear to have policies in place to manage and combat fraud, however transparency in terms of information sharing remains elusive. Of greater concern have been the investigation and management ethicality and endgame of medical schemes in terms of fraud risk management amongst medical practitioners. The research problem states that there is currently no standard fraud investigation and management protocol available for the ethical investigation and management of medical schemes fraud committed by medical practitioners. The literature review demonstrated that there has been a paradigm shift regarding the expectations that society has of the modern corporation and emphasised the inclusive stakeholder model theory in favour of the traditional shareholder dictum: pursuit of profit maximisation at any cost. The research design was done by providing a survey questionnaire to private medical practitioners. The literature review and survey findings highlighted the need for medical schemes to pay greater heed to their ethicality and stakeholder issue management practices. Focus areas for the development of an industry standard fraud investigation and management protocol was recommended.
- Full Text:
- Date Issued: 2013
- Authors: Titus, Phyllis May
- Date: 2013
- Subjects: Business ethics , Fraud investigation , Medicare fraud
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8895 , http://hdl.handle.net/10948/d1020899
- Description: A mere 16 percent of the population enjoys the benefits of private healthcare; medical schemes however remain an important contributor to the South African economy with an annual contribution flow of close to R85 billion per annum. Similar to the international scenario, South African healthcare inflation surpassed consumer price inflation. In addition, the medical schemes industry remains riddled with fraud, this coupled with escalating private healthcare costs remain subsequent threats to the sustainability of the industry. It is reported that service provider fraud has surpassed fraud committed by scheme members. Most medical schemes appear to have policies in place to manage and combat fraud, however transparency in terms of information sharing remains elusive. Of greater concern have been the investigation and management ethicality and endgame of medical schemes in terms of fraud risk management amongst medical practitioners. The research problem states that there is currently no standard fraud investigation and management protocol available for the ethical investigation and management of medical schemes fraud committed by medical practitioners. The literature review demonstrated that there has been a paradigm shift regarding the expectations that society has of the modern corporation and emphasised the inclusive stakeholder model theory in favour of the traditional shareholder dictum: pursuit of profit maximisation at any cost. The research design was done by providing a survey questionnaire to private medical practitioners. The literature review and survey findings highlighted the need for medical schemes to pay greater heed to their ethicality and stakeholder issue management practices. Focus areas for the development of an industry standard fraud investigation and management protocol was recommended.
- Full Text:
- Date Issued: 2013
Operational review of NCNSM's characterisation facility to determine its delivery on its intended mandate
- Mabena, Letlhogonolo Fortunate
- Authors: Mabena, Letlhogonolo Fortunate
- Date: 2013
- Subjects: Reengineering (Management) -- South Africa , Lean manufacturing -- South Africa , Nanotechnology -- South Africa -- Research , High technology -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8824 , http://hdl.handle.net/10948/d1019724
- Description: National Centre for Nano-Structured Materials (NCNSM), one of the National Department of Science and Technology’s nanotech innovation centres houses a characterisation facility which provides a wide array of high-tech materials characterization techniques used in nanotechnology research, to any researchers from any part of South Africa, whether from higher education institutions, government institutions or private firms. In this study the operational review was conducted to identify if the NCNSM Characterisation Facility is delivering on its implementation intent. With operational review organisations are able to explore their internal operations and seek recommendations as to how they can manage and operate more economically, efficiently and effectively. Given that they perform appropriately, allocating their resources properly, and performing within time frame set and using cost-effective measures. BPR was used as a framework to conduct the operational review. BPR is a framework for analysis and design of workflows and process within an organisation. It is an improvement initiative that provides radical change of the business processes in an organizational process. The findings of this study indicated that the NCNSM-CF did not entirely meet its implementation intent but it is striving towards the intention. One of the main reasons for the facility not to meet its intended implementation was the difficulty of the researchers/clients to get access to the facility. The current booking system process contributed significantly to the access problem.
- Full Text:
- Date Issued: 2013
- Authors: Mabena, Letlhogonolo Fortunate
- Date: 2013
- Subjects: Reengineering (Management) -- South Africa , Lean manufacturing -- South Africa , Nanotechnology -- South Africa -- Research , High technology -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8824 , http://hdl.handle.net/10948/d1019724
- Description: National Centre for Nano-Structured Materials (NCNSM), one of the National Department of Science and Technology’s nanotech innovation centres houses a characterisation facility which provides a wide array of high-tech materials characterization techniques used in nanotechnology research, to any researchers from any part of South Africa, whether from higher education institutions, government institutions or private firms. In this study the operational review was conducted to identify if the NCNSM Characterisation Facility is delivering on its implementation intent. With operational review organisations are able to explore their internal operations and seek recommendations as to how they can manage and operate more economically, efficiently and effectively. Given that they perform appropriately, allocating their resources properly, and performing within time frame set and using cost-effective measures. BPR was used as a framework to conduct the operational review. BPR is a framework for analysis and design of workflows and process within an organisation. It is an improvement initiative that provides radical change of the business processes in an organizational process. The findings of this study indicated that the NCNSM-CF did not entirely meet its implementation intent but it is striving towards the intention. One of the main reasons for the facility not to meet its intended implementation was the difficulty of the researchers/clients to get access to the facility. The current booking system process contributed significantly to the access problem.
- Full Text:
- Date Issued: 2013
Promoting leadership effectiveness in the public hospitals: a case study at Uitenhage provincial hospital
- Authors: Hoffman, Nyameka
- Date: 2013
- Subjects: Leadership , Hospitals -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8911
- Description: Effective leadership is essential for the achievement of any organisational success. The need for strong leadership and increased diversity is a prominent issue in today’s health service workforce. Effective leadership involves influencing others towards achieving the goals of the organisation. Leadership is the central ingredient necessary for progress as well as for the development and survival of organisations, especially in a changing environment such as is evident in South Africa. This study was undertaken to explore and describe the views of health professionals with respect to factors that promote or influence leadership effectiveness in public hospitals, with specific reference to Uitenhage Provincial Hospital. The research design of this study was a quantitative, explorative, descriptive survey. Interviews were conducted to explore and describe the views and perceptions of healthcare professionals (clinical and nonclinical), and the management of the Uitenhage Provincial Hospital, regarding leadership effectiveness in a public hospital. Firstly, a literature study was conducted on healthcare leadership generally and to identify various leadership approaches and factors that influence leadership effectiveness. More emphasis was put on the current and the most recent approaches to leadership. Secondly, an empirical study was conducted to gain the views and ideas of health professionals regarding leadership effectiveness in the institution. Lastly, the results of the empirical study were evaluated, conclusions were drawn and recommendations were made, based on the information obtained from both the literature study and the empirical study.
- Full Text:
- Date Issued: 2013
- Authors: Hoffman, Nyameka
- Date: 2013
- Subjects: Leadership , Hospitals -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8911
- Description: Effective leadership is essential for the achievement of any organisational success. The need for strong leadership and increased diversity is a prominent issue in today’s health service workforce. Effective leadership involves influencing others towards achieving the goals of the organisation. Leadership is the central ingredient necessary for progress as well as for the development and survival of organisations, especially in a changing environment such as is evident in South Africa. This study was undertaken to explore and describe the views of health professionals with respect to factors that promote or influence leadership effectiveness in public hospitals, with specific reference to Uitenhage Provincial Hospital. The research design of this study was a quantitative, explorative, descriptive survey. Interviews were conducted to explore and describe the views and perceptions of healthcare professionals (clinical and nonclinical), and the management of the Uitenhage Provincial Hospital, regarding leadership effectiveness in a public hospital. Firstly, a literature study was conducted on healthcare leadership generally and to identify various leadership approaches and factors that influence leadership effectiveness. More emphasis was put on the current and the most recent approaches to leadership. Secondly, an empirical study was conducted to gain the views and ideas of health professionals regarding leadership effectiveness in the institution. Lastly, the results of the empirical study were evaluated, conclusions were drawn and recommendations were made, based on the information obtained from both the literature study and the empirical study.
- Full Text:
- Date Issued: 2013
Renewable energy as alternative solution in the Buffalo City Metropolitan Municipality
- Authors: Magaqa, Xolile Donaldson
- Date: 2013
- Subjects: Renewable energy sources -- South Africa -- Eastern Cape , Solar energy -- South Africa|zEastern Cape , Wind power -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8825 , http://hdl.handle.net/10948/d1019725
- Description: The purpose of this study was to investigate and suggest technologies that need to be considered by the Buffalo City Metropolitan Municipality management in order to alleviate electricity power shortages. It is very important to address the problems of electricity power shortages in the Buffalo City Metropolitan Municipality since it affects the households, offices and factories and it creates a negative image about the economic viability and investment opportunities in South Africa. Since ESKOM supplies electricity to the Buffalo City Metropolitan Municipality, they both require solutions that can sustain electricity availability for the current and future consumption by the households and the South African economy. It is of importance to report that the main causes of power shortages are the energy, capacity and the reserve margin constraints in the Buffalo City Metropolitan Municipality. The methodology used for this research was a mixed methods type of research. The literature review led to the formulation of research questionnaires that were subsequently used as the main tools for sourcing data in order to conduct an empirical study for this research. The empirical study was used to combine the quantitative and the qualitative research methodology in one research. The respondents to the structured and self-administered questionnaires comprised Beacon Bay and Mdantsane households that owned Solar Water Heaters. The other respondents that were interviewed with the aid of semi-structured questionnaires comprised ESKOM and the Buffalo City Metropolitan Municipality management teams. The responses from all the respondents were collected, arranged and presented in tables and graphs for the purpose of analysing and thereafter to report the outcomes. The outcomes were compared to the literature reviewed to test whether there is congruence between the two. This was done for the purpose of answering the following research question: Can alternative energy in the form of solar be a solution in improving power shortage in the Buffalo City Metro? Renewable energy was among the suggested solutions that were tested in other countries and found to be reliable. Renewable energy is divided into Solar Power Technology, Wind Power Technology, Small Hydro generation power, Biomass and other technologies. The Solar Power Technology is divided into three forms of energy. The first technology was Solar Photovoltaic Power, Concentrating Solar Power and the Solar Water Heating. The focus of this study was to investigate whether the use of Solar Power Technology in the form of Solar Water Heating can alleviate electricity power shortages in the Buffalo City Metropolitan Municipality. The other renewable energy technologies are reported as the limitations in this research that created opportunities for further research. The literature and empirical studies confirmed that the use of Solar Water Heaters alleviate power shortages in the Buffalo City Metropolitan Municipality since most of the respondents agreed that when Solar Water Heaters are installed and used in the households, electricity power is saved. The respondents further agreed that since Solar Water Heaters use the sun to heat water they do not use electric geysers anymore. They further agreed that a decrease in electricity expenses per household, per day, per month and per annum has been achieved due to the use of Solar Water Heaters. The Solar Water Heaters were reported by most respondents as confirmed in the literature that they are reliable since they do not trip when there is a planned or an emergency power outages in the Buffalo City Metropolitan Municipality area because they are powered by the sunlight. They are safe and have a longer economic life. They can be used in areas that do not have existing power supply. The key findings were that, both quantitative and qualitative results yielded results that were congruent with the literature reviewed. The congruence was reported in terms of electricity power saving, reduction in electricity expenses, per household, its reliability, the longer economic life and the safety of Solar Water Heaters. The installation of Solar Water Heaters has proven to be a good decision since they alleviated power shortages in the households that are in the rural areas, townships and in the upmarket residential places. It was recommended to the Buffalo City Metropolitan Municipality and ESKOM management to install more Solar Water Heaters and to increase the subsidies for the buyers of Solar Water Heaters especially the Buffalo City Metropolitan Municipality; to increase the marketing of Solar Water Heaters and to further educate electricity users about the Demand Side Management. This approach will encourage electricity users to reduce their demand for electricity in order to reap the benefits of power savings and sustainability of electricity supply for the potential increase of the economy in Eastern Cape Province.
- Full Text:
- Date Issued: 2013
- Authors: Magaqa, Xolile Donaldson
- Date: 2013
- Subjects: Renewable energy sources -- South Africa -- Eastern Cape , Solar energy -- South Africa|zEastern Cape , Wind power -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8825 , http://hdl.handle.net/10948/d1019725
- Description: The purpose of this study was to investigate and suggest technologies that need to be considered by the Buffalo City Metropolitan Municipality management in order to alleviate electricity power shortages. It is very important to address the problems of electricity power shortages in the Buffalo City Metropolitan Municipality since it affects the households, offices and factories and it creates a negative image about the economic viability and investment opportunities in South Africa. Since ESKOM supplies electricity to the Buffalo City Metropolitan Municipality, they both require solutions that can sustain electricity availability for the current and future consumption by the households and the South African economy. It is of importance to report that the main causes of power shortages are the energy, capacity and the reserve margin constraints in the Buffalo City Metropolitan Municipality. The methodology used for this research was a mixed methods type of research. The literature review led to the formulation of research questionnaires that were subsequently used as the main tools for sourcing data in order to conduct an empirical study for this research. The empirical study was used to combine the quantitative and the qualitative research methodology in one research. The respondents to the structured and self-administered questionnaires comprised Beacon Bay and Mdantsane households that owned Solar Water Heaters. The other respondents that were interviewed with the aid of semi-structured questionnaires comprised ESKOM and the Buffalo City Metropolitan Municipality management teams. The responses from all the respondents were collected, arranged and presented in tables and graphs for the purpose of analysing and thereafter to report the outcomes. The outcomes were compared to the literature reviewed to test whether there is congruence between the two. This was done for the purpose of answering the following research question: Can alternative energy in the form of solar be a solution in improving power shortage in the Buffalo City Metro? Renewable energy was among the suggested solutions that were tested in other countries and found to be reliable. Renewable energy is divided into Solar Power Technology, Wind Power Technology, Small Hydro generation power, Biomass and other technologies. The Solar Power Technology is divided into three forms of energy. The first technology was Solar Photovoltaic Power, Concentrating Solar Power and the Solar Water Heating. The focus of this study was to investigate whether the use of Solar Power Technology in the form of Solar Water Heating can alleviate electricity power shortages in the Buffalo City Metropolitan Municipality. The other renewable energy technologies are reported as the limitations in this research that created opportunities for further research. The literature and empirical studies confirmed that the use of Solar Water Heaters alleviate power shortages in the Buffalo City Metropolitan Municipality since most of the respondents agreed that when Solar Water Heaters are installed and used in the households, electricity power is saved. The respondents further agreed that since Solar Water Heaters use the sun to heat water they do not use electric geysers anymore. They further agreed that a decrease in electricity expenses per household, per day, per month and per annum has been achieved due to the use of Solar Water Heaters. The Solar Water Heaters were reported by most respondents as confirmed in the literature that they are reliable since they do not trip when there is a planned or an emergency power outages in the Buffalo City Metropolitan Municipality area because they are powered by the sunlight. They are safe and have a longer economic life. They can be used in areas that do not have existing power supply. The key findings were that, both quantitative and qualitative results yielded results that were congruent with the literature reviewed. The congruence was reported in terms of electricity power saving, reduction in electricity expenses, per household, its reliability, the longer economic life and the safety of Solar Water Heaters. The installation of Solar Water Heaters has proven to be a good decision since they alleviated power shortages in the households that are in the rural areas, townships and in the upmarket residential places. It was recommended to the Buffalo City Metropolitan Municipality and ESKOM management to install more Solar Water Heaters and to increase the subsidies for the buyers of Solar Water Heaters especially the Buffalo City Metropolitan Municipality; to increase the marketing of Solar Water Heaters and to further educate electricity users about the Demand Side Management. This approach will encourage electricity users to reduce their demand for electricity in order to reap the benefits of power savings and sustainability of electricity supply for the potential increase of the economy in Eastern Cape Province.
- Full Text:
- Date Issued: 2013
Retention strategies for knowledge workers at a consulting engineering firm
- Authors: Ketye, Lungelo
- Date: 2013
- Subjects: Employee retention , Employee motivation , Job satisfaction
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/6247 , vital:21059
- Description: The Consulting Engineering industry plays a very critical role in the construction industry. Its primary role is to plan and design projects before they go on to the construction phase. During the construction phase of a project, consulting engineers are responsible for supervising the works and ensuring that construction is done according to design specifications. The selected company, where this study was conducted, provides civil engineering consulting services. The main purpose of the research was to identify retention strategies that could be used by the company in order to reduce staff turnover. To achieve this objective, the researcher completed a literature study. The literature study revealed the characteristics of knowledge workers, and what makes knowledge workers wish to extend their stay with an organisation. The study examined variables that lead to staff turnover i.e. leadership and communication, organizational culture, performance management and job satisfaction. The empirical study was conducted at LK Consulting Engineers. A survey with a questionnaire was administered to all engineering practitioners who were registered with the Engineering Council of South Africa. Interviews were also conducted with three managers. The study demonstrated that leadership and communication, organisational culture, performance management and job satisfaction are important variables leading to retention of knowledge workers. The study also demonstrated that training and financial remuneration is not enough to retain knowledge workers, employees should feel valued and provided with the opportunities to make meaningful contributions to the organisation.
- Full Text:
- Date Issued: 2013
- Authors: Ketye, Lungelo
- Date: 2013
- Subjects: Employee retention , Employee motivation , Job satisfaction
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/6247 , vital:21059
- Description: The Consulting Engineering industry plays a very critical role in the construction industry. Its primary role is to plan and design projects before they go on to the construction phase. During the construction phase of a project, consulting engineers are responsible for supervising the works and ensuring that construction is done according to design specifications. The selected company, where this study was conducted, provides civil engineering consulting services. The main purpose of the research was to identify retention strategies that could be used by the company in order to reduce staff turnover. To achieve this objective, the researcher completed a literature study. The literature study revealed the characteristics of knowledge workers, and what makes knowledge workers wish to extend their stay with an organisation. The study examined variables that lead to staff turnover i.e. leadership and communication, organizational culture, performance management and job satisfaction. The empirical study was conducted at LK Consulting Engineers. A survey with a questionnaire was administered to all engineering practitioners who were registered with the Engineering Council of South Africa. Interviews were also conducted with three managers. The study demonstrated that leadership and communication, organisational culture, performance management and job satisfaction are important variables leading to retention of knowledge workers. The study also demonstrated that training and financial remuneration is not enough to retain knowledge workers, employees should feel valued and provided with the opportunities to make meaningful contributions to the organisation.
- Full Text:
- Date Issued: 2013
Strategic planning as a tool for investment decision-making for SMEs in Nelson Mandela Metropole
- Authors: Kikine, Bereng Nimrode
- Date: 2013
- Subjects: Small business -- Management , Strategic planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/6455 , vital:21092
- Description: All around the world, SMEs are perceived as the engine room of economic growth, job creation and poverty alleviation, due to their flexibility and quick adaptability to change. It is believed that, for developing countries to address their social and economic challenges, it would be beneficial if they leverage the potential that the SME sector potentially possess. However, despite the government focus on supporting and encouraging the establishment of SMEs through the small business development programmes in order to address these social challenges, SME sector has experienced a high degree of business mortality, which impacts negatively on the ability to create sustainable employment opportunities in the long term. This view is supported by the work of (Ligthelm and Cant 2003). According to the global economic monitor (GEM), the small business mortality in South Africa is among the highest in the world. It is said that that most newly established SMEs will not survive beyond 48 months Von Broembsen, as cited in Olawale and Garwe (2010: 730). One of the reasons that lead to the high failure rate of SMEs is the lack of strategic planning and the poor allocation of resources. The literature review suggests that SMEs that embark on strategic planning are the ones that are most likely to experience sales growth, personnel growth and asset value growth, as opposed those that do not do any strategic planning at all. The primary objective of this research was to establish how a strategic planning process can be used as an investment decision-making tool for manufacturing SMEs in the Nelson Mandela Metropole. In order to address this research problem, the following sub-problems had to be solved: - What strategic planning processes do current SME managers use? - What strategic performance measurement systems do SME owner-managers currently use? - What capital budgeting techniques are currently being used by SME’s in the region? - How do SME owner-managers evaluate the risk of the projects at hand? The research design was methodological triangulation in nature, that is, using both qualitative and quantitative methodologies, though a quantitative paradigm was more dominant that the qualitative paradigm. A questionnaire was designed as a primary source of data collection from a selected sample group. The empirical study revealed that there is some level of strategic planning amongst SMEs, however, it is mostly informal and unstructured. It also emerged that strategic planning can be used as more than just a performance measurement tool, it can contribute more effectively to strategic alignment, organisational learning and diffusion of knowledge throughout the organisation. The empirical study also suggests that SMEs understand that capital budgeting is critical for the success of the organisations. However, very few SMEs have a formal capital budgeting process. It also became evident that most SMEs are still relying on the traditional capital budgeting techniques; that is, ‘gut feel’ and the payback methods of evaluating projects. The empirical study suggests that the largest group of SMEs rely on break-even analysis and scenario planning as the major indicators of the impact the projects will or may have on the organisation. The recommendations have thus been made to address the challenges facing SMEs with regard to strategic planning, strategic performance measurement, capital budgeting and project risk evaluation.
- Full Text:
- Date Issued: 2013
- Authors: Kikine, Bereng Nimrode
- Date: 2013
- Subjects: Small business -- Management , Strategic planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/6455 , vital:21092
- Description: All around the world, SMEs are perceived as the engine room of economic growth, job creation and poverty alleviation, due to their flexibility and quick adaptability to change. It is believed that, for developing countries to address their social and economic challenges, it would be beneficial if they leverage the potential that the SME sector potentially possess. However, despite the government focus on supporting and encouraging the establishment of SMEs through the small business development programmes in order to address these social challenges, SME sector has experienced a high degree of business mortality, which impacts negatively on the ability to create sustainable employment opportunities in the long term. This view is supported by the work of (Ligthelm and Cant 2003). According to the global economic monitor (GEM), the small business mortality in South Africa is among the highest in the world. It is said that that most newly established SMEs will not survive beyond 48 months Von Broembsen, as cited in Olawale and Garwe (2010: 730). One of the reasons that lead to the high failure rate of SMEs is the lack of strategic planning and the poor allocation of resources. The literature review suggests that SMEs that embark on strategic planning are the ones that are most likely to experience sales growth, personnel growth and asset value growth, as opposed those that do not do any strategic planning at all. The primary objective of this research was to establish how a strategic planning process can be used as an investment decision-making tool for manufacturing SMEs in the Nelson Mandela Metropole. In order to address this research problem, the following sub-problems had to be solved: - What strategic planning processes do current SME managers use? - What strategic performance measurement systems do SME owner-managers currently use? - What capital budgeting techniques are currently being used by SME’s in the region? - How do SME owner-managers evaluate the risk of the projects at hand? The research design was methodological triangulation in nature, that is, using both qualitative and quantitative methodologies, though a quantitative paradigm was more dominant that the qualitative paradigm. A questionnaire was designed as a primary source of data collection from a selected sample group. The empirical study revealed that there is some level of strategic planning amongst SMEs, however, it is mostly informal and unstructured. It also emerged that strategic planning can be used as more than just a performance measurement tool, it can contribute more effectively to strategic alignment, organisational learning and diffusion of knowledge throughout the organisation. The empirical study also suggests that SMEs understand that capital budgeting is critical for the success of the organisations. However, very few SMEs have a formal capital budgeting process. It also became evident that most SMEs are still relying on the traditional capital budgeting techniques; that is, ‘gut feel’ and the payback methods of evaluating projects. The empirical study suggests that the largest group of SMEs rely on break-even analysis and scenario planning as the major indicators of the impact the projects will or may have on the organisation. The recommendations have thus been made to address the challenges facing SMEs with regard to strategic planning, strategic performance measurement, capital budgeting and project risk evaluation.
- Full Text:
- Date Issued: 2013
Strategic planning as a tool for investment decision-making for SMEs in Nelson Mandela Metropole
- Authors: Kikine, Bereng Nimrode
- Date: 2013
- Subjects: Small business -- Management , Strategic planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/6465 , vital:21094
- Description: All around the world, SMEs are perceived as the engine room of economic growth, job creation and poverty alleviation, due to their flexibility and quick adaptability to change. It is believed that, for developing countries to address their social and economic challenges, it would be beneficial if they leverage the potential that the SME sector potentially possess. However, despite the government focus on supporting and encouraging the establishment of SMEs through the small business development programmes in order to address these social challenges, SME sector has experienced a high degree of business mortality, which impacts negatively on the ability to create sustainable employment opportunities in the long term. This view is supported by the work of (Ligthelm and Cant 2003). According to the global economic monitor (GEM), the small business mortality in South Africa is among the highest in the world. It is said that that most newly established SMEs will not survive beyond 48 months Von Broembsen, as cited in Olawale and Garwe (2010: 730). One of the reasons that lead to the high failure rate of SMEs is the lack of strategic planning and the poor allocation of resources. The literature review suggests that SMEs that embark on strategic planning are the ones that are most likely to experience sales growth, personnel growth and asset value growth, as opposed those that do not do any strategic planning at all. The primary objective of this research was to establish how a strategic planning process can be used as an investment decision-making tool for manufacturing SMEs in the Nelson Mandela Metropole. In order to address this research problem, the following sub-problems had to be solved: What strategic planning processes do current SME managers use?; What strategic performance measurement systems do SME owner-managers currently use?; What capital budgeting techniques are currently being used by SME’s in the region?; How do SME owner-managers evaluate the risk of the projects at hand?. The research design was methodological triangulation in nature, that is, using both qualitative and quantitative methodologies, though a quantitative paradigm was more dominant that the qualitative paradigm. A questionnaire was designed as a primary source of data collection from a selected sample group. The empirical study revealed that there is some level of strategic planning amongst SMEs, however, it is mostly informal and unstructured. It also emerged that strategic planning can be used as more than just a performance measurement tool, it can contribute more effectively to strategic alignment, organisational learning and diffusion of knowledge throughout the organisation. The empirical study also suggests that SMEs understand that capital budgeting is critical for the success of the organisations. However, very few SMEs have a formal capital budgeting process. It also became evident that most SMEs are still relying on the traditional capital budgeting techniques; that is, ‘gut feel’ and the payback methods of evaluating projects. The empirical study suggests that the largest group of SMEs rely on break-even analysis and scenario planning as the major indicators of the impact the projects will or may have on the organisation. The recommendations have thus been made to address the challenges facing SMEs with regard to strategic planning, strategic performance measurement, capital budgeting and project risk evaluation.
- Full Text:
- Date Issued: 2013
- Authors: Kikine, Bereng Nimrode
- Date: 2013
- Subjects: Small business -- Management , Strategic planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/6465 , vital:21094
- Description: All around the world, SMEs are perceived as the engine room of economic growth, job creation and poverty alleviation, due to their flexibility and quick adaptability to change. It is believed that, for developing countries to address their social and economic challenges, it would be beneficial if they leverage the potential that the SME sector potentially possess. However, despite the government focus on supporting and encouraging the establishment of SMEs through the small business development programmes in order to address these social challenges, SME sector has experienced a high degree of business mortality, which impacts negatively on the ability to create sustainable employment opportunities in the long term. This view is supported by the work of (Ligthelm and Cant 2003). According to the global economic monitor (GEM), the small business mortality in South Africa is among the highest in the world. It is said that that most newly established SMEs will not survive beyond 48 months Von Broembsen, as cited in Olawale and Garwe (2010: 730). One of the reasons that lead to the high failure rate of SMEs is the lack of strategic planning and the poor allocation of resources. The literature review suggests that SMEs that embark on strategic planning are the ones that are most likely to experience sales growth, personnel growth and asset value growth, as opposed those that do not do any strategic planning at all. The primary objective of this research was to establish how a strategic planning process can be used as an investment decision-making tool for manufacturing SMEs in the Nelson Mandela Metropole. In order to address this research problem, the following sub-problems had to be solved: What strategic planning processes do current SME managers use?; What strategic performance measurement systems do SME owner-managers currently use?; What capital budgeting techniques are currently being used by SME’s in the region?; How do SME owner-managers evaluate the risk of the projects at hand?. The research design was methodological triangulation in nature, that is, using both qualitative and quantitative methodologies, though a quantitative paradigm was more dominant that the qualitative paradigm. A questionnaire was designed as a primary source of data collection from a selected sample group. The empirical study revealed that there is some level of strategic planning amongst SMEs, however, it is mostly informal and unstructured. It also emerged that strategic planning can be used as more than just a performance measurement tool, it can contribute more effectively to strategic alignment, organisational learning and diffusion of knowledge throughout the organisation. The empirical study also suggests that SMEs understand that capital budgeting is critical for the success of the organisations. However, very few SMEs have a formal capital budgeting process. It also became evident that most SMEs are still relying on the traditional capital budgeting techniques; that is, ‘gut feel’ and the payback methods of evaluating projects. The empirical study suggests that the largest group of SMEs rely on break-even analysis and scenario planning as the major indicators of the impact the projects will or may have on the organisation. The recommendations have thus been made to address the challenges facing SMEs with regard to strategic planning, strategic performance measurement, capital budgeting and project risk evaluation.
- Full Text:
- Date Issued: 2013
Strategies and approaches that sustain community health committees in Nelson Mandela Bay Health District
- Authors: Shugu, Yolisa
- Date: 2013
- Subjects: Community health services , Community health services -- South Africa -- Nelson Mandela Bay Municipality -- Citizen participation , Public health -- South Africa -- Nelson Mandela Bay Municipality -- Citizen participation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8905 , http://hdl.handle.net/10948/d1021003
- Description: Primary health care has been the cornerstone of South Africa's health policies since its transition to democracy in 1994. In order to optimise the effectiveness of primary health care, the South African government introduced community health committees hich were intended to facilitate primary health care at the grassroots level through community participation. As statutory bodies outlined in the National Health Act, 61 of 2003, and in provincial legislation, Community Health Committees were to be the liaison between communities and government and assist government in improving health services in communities. Since being re-established in 2010, Community Health Committees in the Nelson Mandela Bay Health District, Eastern Cape Province, South Africa have sought to fulfil this role and have remained sustainable. This research was aimed at investigating the strategies and approaches which sustain Community Health Committees in Nelson Mandela Bay Health District. It focused on eliciting information regarding the factors that sustain Community Health Committees, factors that threaten their sustainability and factors that motivate continued membership in Community Health Committees. Qualitative research methods of key informant interviews, observations and focus groups were used and analysed to identify these factors. The findings indicated that Community Health Committees struggle to remain sustainable because of various threats to their functioning. The major threat identified was the disengagement of the Department of Health in the operations of the Community Health Committees. The Department of Health was not visible; rather it was passive and unresponsive to the reports submitted by Community Health Committees on behalf of their communities and provided no re-imbursement for administration costs. Despite threats to sustainability, these Community Health Committees had commitment, passion and drive to assist with the health improvement of their communities in partnership with health facilities in their communities. Good interpersonal relationships in the Community Health Committees, good professional relationships with the health facility staff and the liaising role played by health facility management are some of the factors that contributed to sustainability. Recommendations were made at the end of the study that may assist the Nelson Mandela Bay Health District and the Department of Health to create a working environment that will be conducive to the sustainability of Community health Committees.
- Full Text:
- Date Issued: 2013
- Authors: Shugu, Yolisa
- Date: 2013
- Subjects: Community health services , Community health services -- South Africa -- Nelson Mandela Bay Municipality -- Citizen participation , Public health -- South Africa -- Nelson Mandela Bay Municipality -- Citizen participation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8905 , http://hdl.handle.net/10948/d1021003
- Description: Primary health care has been the cornerstone of South Africa's health policies since its transition to democracy in 1994. In order to optimise the effectiveness of primary health care, the South African government introduced community health committees hich were intended to facilitate primary health care at the grassroots level through community participation. As statutory bodies outlined in the National Health Act, 61 of 2003, and in provincial legislation, Community Health Committees were to be the liaison between communities and government and assist government in improving health services in communities. Since being re-established in 2010, Community Health Committees in the Nelson Mandela Bay Health District, Eastern Cape Province, South Africa have sought to fulfil this role and have remained sustainable. This research was aimed at investigating the strategies and approaches which sustain Community Health Committees in Nelson Mandela Bay Health District. It focused on eliciting information regarding the factors that sustain Community Health Committees, factors that threaten their sustainability and factors that motivate continued membership in Community Health Committees. Qualitative research methods of key informant interviews, observations and focus groups were used and analysed to identify these factors. The findings indicated that Community Health Committees struggle to remain sustainable because of various threats to their functioning. The major threat identified was the disengagement of the Department of Health in the operations of the Community Health Committees. The Department of Health was not visible; rather it was passive and unresponsive to the reports submitted by Community Health Committees on behalf of their communities and provided no re-imbursement for administration costs. Despite threats to sustainability, these Community Health Committees had commitment, passion and drive to assist with the health improvement of their communities in partnership with health facilities in their communities. Good interpersonal relationships in the Community Health Committees, good professional relationships with the health facility staff and the liaising role played by health facility management are some of the factors that contributed to sustainability. Recommendations were made at the end of the study that may assist the Nelson Mandela Bay Health District and the Department of Health to create a working environment that will be conducive to the sustainability of Community health Committees.
- Full Text:
- Date Issued: 2013
Strategies for obtaining buy-in during transformation
- Authors: Tsotsi, Siyabulela
- Date: 2013
- Subjects: Organizational change -- Psychological aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:9314 , http://hdl.handle.net/10948/d1019946
- Description: Change is inevitable due to organisations operating in a constantly changing environment marked by change and discontinuation. A major challenge for organisations is to obtain buy-in from employees. People generally resist change due to their past experiences of change which are often disjointed, posted with job losses, longer working hours, higher and cumulative stress levels, unethical practices and corporate failures. Perceptions of fairness, trust, and the magnitude to which the change has been conveyed, have been noted as some of the reasons why people resist organisational change. Essentially, people resist change when they think it will cause them to lose something of value to them. It is therefore important for organisations to have well-planned change programmes that make provision for creating buy-in. The purpose of this study was to investigate strategies that organisations can use to foster buy-in. For successful change, it is imperative that change agents find ways to empower employees in the process. Communication, and especially the articulation of the vision, plays a crucial role in creating buy-in. Leadership, the working environment, rewards and recognition interdependently contribute to fostering buy-in behaviours. The empirical study was conducted at the Port Elizabeth plant of Kraftfoods, a confectionery company. In 2010, Kraftfoods acquired Cadbury. This acquisition implied new management, production and process structures and procedures, as well as a restructuring of the employee complement in 2011. The empirical study was both qualitative and quantitative. Interviews were conducted with employees from the shop floor, as well as representatives from the trade union, a representative from human resources and a project manager responsible for transformation, to obtain more organisation-specific information about the transformation and the strategies which were used to create buy-in. For the empirical study, a survey with a questionnaire as the basic data collection tool was used. The survey was administered to 101 employees. The results revealed that the way the vision of the change is articulated and the empowerment of employees are main determinants of buy-in behaviour. It was therefore recommended that management should spend an equal amount of time selling the change as they spend planning the change program. Also management need to allow for more involvement in the design and even implimentation of the change program by change recipients.
- Full Text:
- Date Issued: 2013
- Authors: Tsotsi, Siyabulela
- Date: 2013
- Subjects: Organizational change -- Psychological aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:9314 , http://hdl.handle.net/10948/d1019946
- Description: Change is inevitable due to organisations operating in a constantly changing environment marked by change and discontinuation. A major challenge for organisations is to obtain buy-in from employees. People generally resist change due to their past experiences of change which are often disjointed, posted with job losses, longer working hours, higher and cumulative stress levels, unethical practices and corporate failures. Perceptions of fairness, trust, and the magnitude to which the change has been conveyed, have been noted as some of the reasons why people resist organisational change. Essentially, people resist change when they think it will cause them to lose something of value to them. It is therefore important for organisations to have well-planned change programmes that make provision for creating buy-in. The purpose of this study was to investigate strategies that organisations can use to foster buy-in. For successful change, it is imperative that change agents find ways to empower employees in the process. Communication, and especially the articulation of the vision, plays a crucial role in creating buy-in. Leadership, the working environment, rewards and recognition interdependently contribute to fostering buy-in behaviours. The empirical study was conducted at the Port Elizabeth plant of Kraftfoods, a confectionery company. In 2010, Kraftfoods acquired Cadbury. This acquisition implied new management, production and process structures and procedures, as well as a restructuring of the employee complement in 2011. The empirical study was both qualitative and quantitative. Interviews were conducted with employees from the shop floor, as well as representatives from the trade union, a representative from human resources and a project manager responsible for transformation, to obtain more organisation-specific information about the transformation and the strategies which were used to create buy-in. For the empirical study, a survey with a questionnaire as the basic data collection tool was used. The survey was administered to 101 employees. The results revealed that the way the vision of the change is articulated and the empowerment of employees are main determinants of buy-in behaviour. It was therefore recommended that management should spend an equal amount of time selling the change as they spend planning the change program. Also management need to allow for more involvement in the design and even implimentation of the change program by change recipients.
- Full Text:
- Date Issued: 2013
Strategies for reducing presenteeism at primary health care clinics in the Nelson Mandela Metropole
- Mapikela, Nombulelo Jostiphene
- Authors: Mapikela, Nombulelo Jostiphene
- Date: 2013
- Subjects: Industrial hygiene -- South Africa -- Eastern Cape , Labor productivity , Job stress
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/6258 , vital:21061
- Description: Presenteeism is defined as the loss in productivity when workers are on the job, but not performing to their best because of health-related issues. As with absenteeism, presenteeism is considered negative as it results in low levels of productivity and can, in the long term, have high cost implications. The research problem in this study was to identify strategies for reducing health-related presenteeism at primary health care clinics in the Nelson Mandela Metropolitan Municipality. To achieve this goal, the following actions were taken: A literature study was conducted to identify the extent of health related presenteeism at primary health care clinics as well as the management thereof. Strategies that could be utilised to prevent and reduce health-related presenteeism, ensuring that there is an ongoing service delivery in the workplace, were identified. The literature study revealed, amongst others, that those who suffer from emotional and physical stress have difficulty in performing well on the job. By law, employers have responsibilities to provide a safe environment. Hence, companies have to conduct an audit re-examining the health and safety document of the company. In addition, employers must ensure compliance within the current and developing legislative context. A balance between professional and personal demands of every employee should be promoted. In so doing, employees are able to trust their managers to share whatever problem is encountered. A commitment from the company and good management of presenteeism will result in a positive effect on productivity and customer service quality. A questionnaire was developed and administered to primary health care clinic personnel in the Nelson Mandela Metropolitan Municipality. The results from this empirical study revealed that sick or tired employees are less able to work at optimum levels. These employees have the potential to aggravate their illness, resulting in prolonged absence, or infecting their colleagues. In the study, chronic diseases were perceived as prevalent among employees at the health care clinics. It did not appear as if the management of stress received much attention or that an audit has been done to determine the state of health of employees. It is therefore necessary to educate employees about the importance of their wellbeing. Welldesigned jobs and good management can assist in minimising organisational stressors. Employers need to be convinced that investing in the health of their employees is in their best interest from a business perspective. In today’s competitive business world, companies look at maximising both profit and productivity. Hence, employee health plays a fundamental role in the success of companies. In the health care environment, the wellness of nurses will lead to more productive behaviour and better service delivery.
- Full Text:
- Date Issued: 2013
- Authors: Mapikela, Nombulelo Jostiphene
- Date: 2013
- Subjects: Industrial hygiene -- South Africa -- Eastern Cape , Labor productivity , Job stress
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/6258 , vital:21061
- Description: Presenteeism is defined as the loss in productivity when workers are on the job, but not performing to their best because of health-related issues. As with absenteeism, presenteeism is considered negative as it results in low levels of productivity and can, in the long term, have high cost implications. The research problem in this study was to identify strategies for reducing health-related presenteeism at primary health care clinics in the Nelson Mandela Metropolitan Municipality. To achieve this goal, the following actions were taken: A literature study was conducted to identify the extent of health related presenteeism at primary health care clinics as well as the management thereof. Strategies that could be utilised to prevent and reduce health-related presenteeism, ensuring that there is an ongoing service delivery in the workplace, were identified. The literature study revealed, amongst others, that those who suffer from emotional and physical stress have difficulty in performing well on the job. By law, employers have responsibilities to provide a safe environment. Hence, companies have to conduct an audit re-examining the health and safety document of the company. In addition, employers must ensure compliance within the current and developing legislative context. A balance between professional and personal demands of every employee should be promoted. In so doing, employees are able to trust their managers to share whatever problem is encountered. A commitment from the company and good management of presenteeism will result in a positive effect on productivity and customer service quality. A questionnaire was developed and administered to primary health care clinic personnel in the Nelson Mandela Metropolitan Municipality. The results from this empirical study revealed that sick or tired employees are less able to work at optimum levels. These employees have the potential to aggravate their illness, resulting in prolonged absence, or infecting their colleagues. In the study, chronic diseases were perceived as prevalent among employees at the health care clinics. It did not appear as if the management of stress received much attention or that an audit has been done to determine the state of health of employees. It is therefore necessary to educate employees about the importance of their wellbeing. Welldesigned jobs and good management can assist in minimising organisational stressors. Employers need to be convinced that investing in the health of their employees is in their best interest from a business perspective. In today’s competitive business world, companies look at maximising both profit and productivity. Hence, employee health plays a fundamental role in the success of companies. In the health care environment, the wellness of nurses will lead to more productive behaviour and better service delivery.
- Full Text:
- Date Issued: 2013