The impact of Labour-business relations in South Africa: factors that affect Labour business relations in the manufacturing industry
- Authors: Madlingozi, Azola
- Date: 2021-12
- Subjects: Industrial relations -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54014 , vital:46178
- Description: Industries play a significant role in a country’s economic growth stability and development. In analysing an industry, one could liken it to a big oil machine that requires all its parts to work in unison to achieve a single goal. In most cases, the biggest issue that causes conflicts or for the industry not to run smoothly is the relationship between labour and business. Some of these conflicts could be caused by the historic background of a country, lack of trust between both parties, the income difference between management and labour, and last, the lack of proper communication between both parties. This study aims to assess the role of the Labour Relation Act (LRA) of the South African manufacturing industry to educate and improve the future business sphere on how to engage labour in decision-making strategies and investigate relevant management strategies that could be employed to affect the labour-business relation positively in South Africa (SA). The importance of this study is crucial to the SA economy since SA is still a developing country. Good labour-business relations imply good industry productions, which, therefore, will promote investor confidence in SA for sustainable growth in the SA economy. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Madlingozi, Azola
- Date: 2021-12
- Subjects: Industrial relations -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54014 , vital:46178
- Description: Industries play a significant role in a country’s economic growth stability and development. In analysing an industry, one could liken it to a big oil machine that requires all its parts to work in unison to achieve a single goal. In most cases, the biggest issue that causes conflicts or for the industry not to run smoothly is the relationship between labour and business. Some of these conflicts could be caused by the historic background of a country, lack of trust between both parties, the income difference between management and labour, and last, the lack of proper communication between both parties. This study aims to assess the role of the Labour Relation Act (LRA) of the South African manufacturing industry to educate and improve the future business sphere on how to engage labour in decision-making strategies and investigate relevant management strategies that could be employed to affect the labour-business relation positively in South Africa (SA). The importance of this study is crucial to the SA economy since SA is still a developing country. Good labour-business relations imply good industry productions, which, therefore, will promote investor confidence in SA for sustainable growth in the SA economy. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
The influence of COVID-19 on online shopping behaviour in South Africa
- Authors: Shati, Joseph
- Date: 2021-12
- Subjects: Teleshopping -- South Africa , Consumer behavior --South Africa , COVID-19 Pandemic, 2020- -- South Africa -- Influence
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54330 , vital:46429
- Description: The traditional brick-and-mortar stores have had to endure competition in the recent past from the arrival of various shopping channels, particularly the online shopping. Despite the competition enhanced by a proliferation of technology, brick-and-mortar is still the preferred shopping channel. This is largely due to the shopping behaviour, which is generally stable and slow to change unless it is distorted by a catastrophic event. The advent of the corona virus pandemic has seen nations imposing restrictions on gatherings and encouraging moving to online platforms for both social and business interactions as a way to curb transmission of the deadly virus. This major life event has the potential to distort traditional shopping behaviour. Therefore, this study seeks to investigate whether the pandemic has had an influence on online shopping in South Africa. The research aims to examine the different shopping channels and factors that lure customers to those channels paying particular attention to online shopping during the pandemic. Communication, technology, product variety, payment method, delivery, shopping behaviour, COVID-19 and demographics were identified during a literature review as independent factors that influence online shopping. A positivism paradigm, which informed the selection of a quantitative method, was adopted for this research in order to achieve the study’s research objectives. An online questionnaire was designed to collect data and was distributed by the university’s first-year MBA students. The collected data were analysed with the assistance of the university’s statistician. The ethics approval for the study was obtained from the Nelson Mandela University’s Ethics Committee, reference number H21-BES-BS-003. The study draws from the Technology Acceptance Model, Theory of Planned Behaviour and Diffusion of Innovation theories to gain a better understanding on the acceptance of technologies’ influence on online shopping. The study identified that the biographic variables, namely age, income, education, gender and employment status have an influence on online shopping. The relationship between the different independent factors and online shopping was tested using the Exploratory Factor Analysis, Pearson correlations and Chi2 Tests. The factors Payment method, Shopping behaviour, Current impact of COVID-19, Acceptance of technologies and Product variety were found to have a significant influence on online shopping.Based on the research findings, the study formulated recommendations for online businesses in South Africa. The research findings will allow businesses to promptly implement strategies that meet the consumers’ needs and gain competitive advantage. Based on the findings, businesses are urged to improve security on payment methods, leverage technology to offer improved customer experience and primarily market to the 18-39 years employed cohort. These recommendations will assist businesses to retain these online shopping customers post the pandemic. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Shati, Joseph
- Date: 2021-12
- Subjects: Teleshopping -- South Africa , Consumer behavior --South Africa , COVID-19 Pandemic, 2020- -- South Africa -- Influence
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54330 , vital:46429
- Description: The traditional brick-and-mortar stores have had to endure competition in the recent past from the arrival of various shopping channels, particularly the online shopping. Despite the competition enhanced by a proliferation of technology, brick-and-mortar is still the preferred shopping channel. This is largely due to the shopping behaviour, which is generally stable and slow to change unless it is distorted by a catastrophic event. The advent of the corona virus pandemic has seen nations imposing restrictions on gatherings and encouraging moving to online platforms for both social and business interactions as a way to curb transmission of the deadly virus. This major life event has the potential to distort traditional shopping behaviour. Therefore, this study seeks to investigate whether the pandemic has had an influence on online shopping in South Africa. The research aims to examine the different shopping channels and factors that lure customers to those channels paying particular attention to online shopping during the pandemic. Communication, technology, product variety, payment method, delivery, shopping behaviour, COVID-19 and demographics were identified during a literature review as independent factors that influence online shopping. A positivism paradigm, which informed the selection of a quantitative method, was adopted for this research in order to achieve the study’s research objectives. An online questionnaire was designed to collect data and was distributed by the university’s first-year MBA students. The collected data were analysed with the assistance of the university’s statistician. The ethics approval for the study was obtained from the Nelson Mandela University’s Ethics Committee, reference number H21-BES-BS-003. The study draws from the Technology Acceptance Model, Theory of Planned Behaviour and Diffusion of Innovation theories to gain a better understanding on the acceptance of technologies’ influence on online shopping. The study identified that the biographic variables, namely age, income, education, gender and employment status have an influence on online shopping. The relationship between the different independent factors and online shopping was tested using the Exploratory Factor Analysis, Pearson correlations and Chi2 Tests. The factors Payment method, Shopping behaviour, Current impact of COVID-19, Acceptance of technologies and Product variety were found to have a significant influence on online shopping.Based on the research findings, the study formulated recommendations for online businesses in South Africa. The research findings will allow businesses to promptly implement strategies that meet the consumers’ needs and gain competitive advantage. Based on the findings, businesses are urged to improve security on payment methods, leverage technology to offer improved customer experience and primarily market to the 18-39 years employed cohort. These recommendations will assist businesses to retain these online shopping customers post the pandemic. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
The relationship between digitisation, customer service and customer loyalty in the South African banking industry
- Authors: Reddy, Denzil
- Date: 2021-12
- Subjects: Banks and banking -- Information technology -- South Africa , Banks and banking -- Digitization -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54319 , vital:46426
- Description: Digitisation has forced modernisation across many industries over the last decade; it has created a world of trade without boundaries, seamless integration with technology, improving business and quality of life in general. The banking industry in South Africa has been impacted by the rapid emergence of financial technology (Fintech) companies who are challenging the status quo of traditional banking. Their fundamental difference from traditional banks is their ability to create a solution for problems in the market at rapid speed; they use digitisation as their core foundation when developing products to satisfy consumer needs. They are introducing banking capabilities faster and more efficiently than traditional banks, creating a new breed of client needs. Customers want a more robust, seamless, and quicker client experience from traditional banks, which are being offered via Fintechs. The objectives of this study were to identify what impact does digitisation have on customer service and customer loyalty in the South African banking environment, it aimed to establish what role digitisation embodies in a face to face customer service environment, whilst exploring if there is a need for physical banker engagement to reduce attrition and build loyalty. To achieve the objectives, data was collected via electronic surveys, which was distributed to 250 participants in which 103 completed surveys was received. Participants were South African adults who owned a bank account. Quantitative methodology was used given the population size of South African banked individuals. The overall conclusion is that digitisation directly affects customer service and customer loyalty, decisions are made factoring in digitisation when considering a bank as a service provider. Whilst it has a direct influence, and affects the overall decision-making process by consumers, good customer service, irrespective of the delivery channel, is still critical and fundamentally the key driver when opting to use a bank. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Reddy, Denzil
- Date: 2021-12
- Subjects: Banks and banking -- Information technology -- South Africa , Banks and banking -- Digitization -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54319 , vital:46426
- Description: Digitisation has forced modernisation across many industries over the last decade; it has created a world of trade without boundaries, seamless integration with technology, improving business and quality of life in general. The banking industry in South Africa has been impacted by the rapid emergence of financial technology (Fintech) companies who are challenging the status quo of traditional banking. Their fundamental difference from traditional banks is their ability to create a solution for problems in the market at rapid speed; they use digitisation as their core foundation when developing products to satisfy consumer needs. They are introducing banking capabilities faster and more efficiently than traditional banks, creating a new breed of client needs. Customers want a more robust, seamless, and quicker client experience from traditional banks, which are being offered via Fintechs. The objectives of this study were to identify what impact does digitisation have on customer service and customer loyalty in the South African banking environment, it aimed to establish what role digitisation embodies in a face to face customer service environment, whilst exploring if there is a need for physical banker engagement to reduce attrition and build loyalty. To achieve the objectives, data was collected via electronic surveys, which was distributed to 250 participants in which 103 completed surveys was received. Participants were South African adults who owned a bank account. Quantitative methodology was used given the population size of South African banked individuals. The overall conclusion is that digitisation directly affects customer service and customer loyalty, decisions are made factoring in digitisation when considering a bank as a service provider. Whilst it has a direct influence, and affects the overall decision-making process by consumers, good customer service, irrespective of the delivery channel, is still critical and fundamentally the key driver when opting to use a bank. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
The social capital of informal economy operators in the Walmer township
- Authors: Frimpong, Kusi Amoah
- Date: 2021-12
- Subjects: Infrastructure (Economics) -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53910 , vital:46033
- Description: In recent years, South Africa has witnessed a significant increase in the unemployment rate. As a result, many people found themselves in the informal sector, which has become their livelihood option. Townships, which have been historically disconnected from the socio-economic grid, have high unemployment, and the informal sector is barely recognized and supported by the government. Despite this, the informal sector thrives and continues to support many households and communities. It also contributes to the country’s GDP. Thus, this study set out to develop a better understanding on the issues around social capital and informal operators, using Walmer Township as a case study. Literature related to the study on informal sector and social capital was reviewed to gain insight into the views of other writers on the topic under study. A Qualitative research design was adopted in this study. The study used both primary and secondary methods for data collection, - that is interviews and documents analysis respectively. Data was analysed through inductive thematic analysis. The findings of the study showed that social capital is a contributing factor to the growth of an informal economy. The findings revealed that bonding and bridging social capital has a significant effect on the growth of informal businesses. The study equally found out that the informal sector faces other challenges, outside social capital, such as crime and security issues, and inadequate trading spaces. The study recommends that, -the government should consider improving the security needs of the Township to boost the informal sector. The local government needs to organize programs to educate informal business owners on the importance of social capital. , Thesis (MA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Frimpong, Kusi Amoah
- Date: 2021-12
- Subjects: Infrastructure (Economics) -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53910 , vital:46033
- Description: In recent years, South Africa has witnessed a significant increase in the unemployment rate. As a result, many people found themselves in the informal sector, which has become their livelihood option. Townships, which have been historically disconnected from the socio-economic grid, have high unemployment, and the informal sector is barely recognized and supported by the government. Despite this, the informal sector thrives and continues to support many households and communities. It also contributes to the country’s GDP. Thus, this study set out to develop a better understanding on the issues around social capital and informal operators, using Walmer Township as a case study. Literature related to the study on informal sector and social capital was reviewed to gain insight into the views of other writers on the topic under study. A Qualitative research design was adopted in this study. The study used both primary and secondary methods for data collection, - that is interviews and documents analysis respectively. Data was analysed through inductive thematic analysis. The findings of the study showed that social capital is a contributing factor to the growth of an informal economy. The findings revealed that bonding and bridging social capital has a significant effect on the growth of informal businesses. The study equally found out that the informal sector faces other challenges, outside social capital, such as crime and security issues, and inadequate trading spaces. The study recommends that, -the government should consider improving the security needs of the Township to boost the informal sector. The local government needs to organize programs to educate informal business owners on the importance of social capital. , Thesis (MA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
The technical efficiency of SACU Ports: a data envelopment analysis approach
- Authors: Bekebu, Siyanda
- Date: 2021-12
- Subjects: Free ports and zones -- Africa, Southern , Harbors -- Africa, Southern
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53813 , vital:45982
- Description: There ever growing international trade and increasing congestion of ports led to an increased focus attention on technical efficiency. Seaports are a central and necessary component in facilitating international trade. Yet, there is only limited comprehensive information available on the technical efficiency of African ports. The study investigated the technical efficiency of the SACU ports during the period 2014-2019 using DEA model. The DEA model is effective in resolving the measurement of port efficiency since the calculations are nonparametric and do not need definition or knowledge of a priori weights for the inputs or outputs, as is necessary for estimate of efficiency using production functions. To identify the roots of the technical inefficiency of the SACU ports, the study subdivided technical efficiency into pure technical and scale efficiency. The model used cargo handled, container throughput, ship calls as output variables. Whilst, quay cranes, number of tugboats, draft, quay length and number of quays were used as input variables. The study used the scores of DEA-BCC model as explanatory variables in Tobit model. The results showed that quay cranes and quay length are the cause of technical inefficiencies in the ports. , Thesis (MCom (Economics)) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Bekebu, Siyanda
- Date: 2021-12
- Subjects: Free ports and zones -- Africa, Southern , Harbors -- Africa, Southern
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53813 , vital:45982
- Description: There ever growing international trade and increasing congestion of ports led to an increased focus attention on technical efficiency. Seaports are a central and necessary component in facilitating international trade. Yet, there is only limited comprehensive information available on the technical efficiency of African ports. The study investigated the technical efficiency of the SACU ports during the period 2014-2019 using DEA model. The DEA model is effective in resolving the measurement of port efficiency since the calculations are nonparametric and do not need definition or knowledge of a priori weights for the inputs or outputs, as is necessary for estimate of efficiency using production functions. To identify the roots of the technical inefficiency of the SACU ports, the study subdivided technical efficiency into pure technical and scale efficiency. The model used cargo handled, container throughput, ship calls as output variables. Whilst, quay cranes, number of tugboats, draft, quay length and number of quays were used as input variables. The study used the scores of DEA-BCC model as explanatory variables in Tobit model. The results showed that quay cranes and quay length are the cause of technical inefficiencies in the ports. , Thesis (MCom (Economics)) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Using PESTEL analysis as a framework for analysing the VUCA environment in the Pretoria automotive industry
- Authors: Quanson, Matthew
- Date: 2021-12
- Subjects: Automobile industry and trade -- South Africa -- Pretoria
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54308 , vital:46424
- Description: The term VUCA, is an acronym for volatility, uncertainty, complexity, and ambiguity. VUCA has become one of the “buzz words” in the business sector in the last few years. VUCA however is more than just an acronym, it is a concept that describes an environment in which business operates. It is an environment that is plagued with more volatility, uncertainty, complexity, and ambiguity than ever before. There are numerous factors which have contributed and continue to have an influence on the VUCA environment. PESTEL, another acronym, describes the macro-environment and its components namely: Political, Economic, Social, Technological, Environmental and Legal. The PESTEL analysis has become a tool used in business to effectively analyse the macro-environment in detail by grouping these factors into the six components. The Pretoria automotive industry has faced significant challenges in the last few years, and these challenges have been heightened in complexity. These challenges include volatility with customer demand, adapting to new technological advancements in automation and digital trends, political and labour uncertainty as well as supply chain constraints as a result of global geo-political pressure. The main objective of this paper is to use the PESTEL analysis as a framework for analysing the VUCA environment in the Pretoria automotive industry. The Pretoria automotive industry is the most important region for the automotive industry in South Africa and adds significant economic stimulation to the South African Gros Domestic Product (GDP) and economy according to Automotive Export Council, (2020). , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Quanson, Matthew
- Date: 2021-12
- Subjects: Automobile industry and trade -- South Africa -- Pretoria
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54308 , vital:46424
- Description: The term VUCA, is an acronym for volatility, uncertainty, complexity, and ambiguity. VUCA has become one of the “buzz words” in the business sector in the last few years. VUCA however is more than just an acronym, it is a concept that describes an environment in which business operates. It is an environment that is plagued with more volatility, uncertainty, complexity, and ambiguity than ever before. There are numerous factors which have contributed and continue to have an influence on the VUCA environment. PESTEL, another acronym, describes the macro-environment and its components namely: Political, Economic, Social, Technological, Environmental and Legal. The PESTEL analysis has become a tool used in business to effectively analyse the macro-environment in detail by grouping these factors into the six components. The Pretoria automotive industry has faced significant challenges in the last few years, and these challenges have been heightened in complexity. These challenges include volatility with customer demand, adapting to new technological advancements in automation and digital trends, political and labour uncertainty as well as supply chain constraints as a result of global geo-political pressure. The main objective of this paper is to use the PESTEL analysis as a framework for analysing the VUCA environment in the Pretoria automotive industry. The Pretoria automotive industry is the most important region for the automotive industry in South Africa and adds significant economic stimulation to the South African Gros Domestic Product (GDP) and economy according to Automotive Export Council, (2020). , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Virtual currency readiness in South Africa
- Authors: Tiervlei, Renee
- Date: 2021-12
- Subjects: Digital currency -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54717 , vital:47530
- Description: The rapid growth of technology in the twenty first century has seen the increased use of the internet and its resources and with this a change in the way people see money. Buying goods and services online and paying with credit cards is a transformational advantage to the way transactions are done. Ten years ago, this was not possible and paper money was predominantly used to pay for goods, or the buyer had to go into a bank to deposit the payment into the seller’s bank account. Virtual currency is a topic that needs attention due to its increased popularity and from the South African perspective, more so. Virtual currencies, like cryptocurrencies and its blockchain technology, has a wide range of uses that could benefit the world as well as South Africa but there is also a downside or risks associated with the use of these currencies and many other virtual currencies. Risks include and are not limited to the regulation, or a lack of regulation of cryptocurrencies, the laundering of money and illegal activities. One advantage though is that the blockchain technology ensures that all transactions are recorded in the ledger and can never be deleted or erased. The study analyses virtual currency readiness in South Africa by looking at the factors influencing this by studying cryptocurrencies and the South African people’s reaction to the use of this currency and how it is perceived. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Tiervlei, Renee
- Date: 2021-12
- Subjects: Digital currency -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54717 , vital:47530
- Description: The rapid growth of technology in the twenty first century has seen the increased use of the internet and its resources and with this a change in the way people see money. Buying goods and services online and paying with credit cards is a transformational advantage to the way transactions are done. Ten years ago, this was not possible and paper money was predominantly used to pay for goods, or the buyer had to go into a bank to deposit the payment into the seller’s bank account. Virtual currency is a topic that needs attention due to its increased popularity and from the South African perspective, more so. Virtual currencies, like cryptocurrencies and its blockchain technology, has a wide range of uses that could benefit the world as well as South Africa but there is also a downside or risks associated with the use of these currencies and many other virtual currencies. Risks include and are not limited to the regulation, or a lack of regulation of cryptocurrencies, the laundering of money and illegal activities. One advantage though is that the blockchain technology ensures that all transactions are recorded in the ledger and can never be deleted or erased. The study analyses virtual currency readiness in South Africa by looking at the factors influencing this by studying cryptocurrencies and the South African people’s reaction to the use of this currency and how it is perceived. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
An analysis of small, medium, and micro enteprise contribution to job creation: a case study of the Chris Hani District Municipality
- Authors: Mbotshane, Sibongile
- Date: 2021-11
- Subjects: Job creation -- South Africa -- Eastern Cape , Business enterprises -- South Africa -- Eastern Cape
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54913 , vital:48472
- Description: It is the norm that job creation becomes the responsibility of entrepreneurs in the area where they operate. The role of the state is legislatively to create a conducive environment for the entrepreneurs to flourish and do their respective businesses in a manner that is beneficial to themselves and the society at large. This study was conducted in Chris Hani District municipality. The district consists of six Local Municipalities where it coordinates their activities and renders support where necessary. Over the past few years, the district has been inundated with requests for financial support from SMMEs. In this regard the researcher undertook to do a follow up in the form of this study to the extent in which the SMMEs contribute to job creation in the district. The study undertook both a qualitative and quantitative approach in ensuring they complement one another and to allow effective engagements with the SMMEs as the core of the study. The sampled respondents/participants in the study were given questionnaires to respond to that would assist the researcher in analysing the raw data and be able to arrive at a particular conclusion in relation to the research questions. Respondents were given an opportunity to respond to questionnaires for a period of two weeks at the comfort of their homes. The results of the study indicate that those firms with a good track record, high annual turnover, sophistication and diverse skills, good credit record, good cash flow, proper financial records, bankable and viable business plans, collateral and registered for VAT were more likely to have a higher impact on the creation of both the short- and long-term employment as they are in a more sustainable position. The conclusion of the study is that the internal factors turned to have the greatest influence on SMME sustainability and job creation in this regard. However, there is more to be done by the private and public SMME support agencies. The study recommends that in-depth empirical research be conducted on the support services provided by private and public SMME support agencies in terms of the services that they offer and the effectiveness of the services and how these are communicated to potential customers. It is also recommended that training workshops aimed at addressing the internal constraints identified be conducted. It is further recommended that the development and implementation of sector-specific mentoring programmes for the owner-managers of the SMMEs be implemented for them to positively contribute to job creation in the region. Strategies to improve the awareness of support services provided by SMME support agencies need to be developed. This would ensure the effective use of these services by SMMEs. It is also recommended that SMME support agencies staff be trained in order to better understand and be more responsive to the owner managers’ needs. , Thesis (MADS) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-11
- Authors: Mbotshane, Sibongile
- Date: 2021-11
- Subjects: Job creation -- South Africa -- Eastern Cape , Business enterprises -- South Africa -- Eastern Cape
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54913 , vital:48472
- Description: It is the norm that job creation becomes the responsibility of entrepreneurs in the area where they operate. The role of the state is legislatively to create a conducive environment for the entrepreneurs to flourish and do their respective businesses in a manner that is beneficial to themselves and the society at large. This study was conducted in Chris Hani District municipality. The district consists of six Local Municipalities where it coordinates their activities and renders support where necessary. Over the past few years, the district has been inundated with requests for financial support from SMMEs. In this regard the researcher undertook to do a follow up in the form of this study to the extent in which the SMMEs contribute to job creation in the district. The study undertook both a qualitative and quantitative approach in ensuring they complement one another and to allow effective engagements with the SMMEs as the core of the study. The sampled respondents/participants in the study were given questionnaires to respond to that would assist the researcher in analysing the raw data and be able to arrive at a particular conclusion in relation to the research questions. Respondents were given an opportunity to respond to questionnaires for a period of two weeks at the comfort of their homes. The results of the study indicate that those firms with a good track record, high annual turnover, sophistication and diverse skills, good credit record, good cash flow, proper financial records, bankable and viable business plans, collateral and registered for VAT were more likely to have a higher impact on the creation of both the short- and long-term employment as they are in a more sustainable position. The conclusion of the study is that the internal factors turned to have the greatest influence on SMME sustainability and job creation in this regard. However, there is more to be done by the private and public SMME support agencies. The study recommends that in-depth empirical research be conducted on the support services provided by private and public SMME support agencies in terms of the services that they offer and the effectiveness of the services and how these are communicated to potential customers. It is also recommended that training workshops aimed at addressing the internal constraints identified be conducted. It is further recommended that the development and implementation of sector-specific mentoring programmes for the owner-managers of the SMMEs be implemented for them to positively contribute to job creation in the region. Strategies to improve the awareness of support services provided by SMME support agencies need to be developed. This would ensure the effective use of these services by SMMEs. It is also recommended that SMME support agencies staff be trained in order to better understand and be more responsive to the owner managers’ needs. , Thesis (MADS) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-11
Evaluation of the impacts of water allocation reform on livelihoods in the Lower Sundays River catchment area
- Authors: Ngilana, Simphiwe
- Date: 2021-08
- Subjects: Water-supply -- South Africa -- Eastern Cape -- Management , Water resources development -- South Africa -- Eastern Cape
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54229 , vital:46373
- Description: The study aimed to evaluate the impact of the Water Allocation Reform (WAR) programme on the socio-economic livelihoods of resource-poor farmers (RPFs). WAR was implemented between 2014 and 2019 in the Lower Sundays River Valley Municipality of the Eastern Cape. The study sought to qualitatively evaluate the outcome of the WAR programme using the Sustainable Livelihoods Framework. The study findings show that water allocation reform has contributed positively to the livelihoods of resource poor farmers in the area under study. It was found that joint ventures (JVs) are the strongest mechanisms used by farmers to ensure water is used for irrigation purposes and this is encouraged by government. The issue of equity is still not realised as one of the objectives of the National Water Act, 1998. It was found that resource poor farmers are willing to pay for water resource management although it is very expensive. However, government does not conduct the monitoring and evaluation of the programmes, and implementation is left solely to farmers to arrange. It was discovered that there is a lack of coordination by government departments on programme implementation. The case study further revealed that government is not providing the necessary support for resource poor farmers. , Thesis (MA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-08
- Authors: Ngilana, Simphiwe
- Date: 2021-08
- Subjects: Water-supply -- South Africa -- Eastern Cape -- Management , Water resources development -- South Africa -- Eastern Cape
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54229 , vital:46373
- Description: The study aimed to evaluate the impact of the Water Allocation Reform (WAR) programme on the socio-economic livelihoods of resource-poor farmers (RPFs). WAR was implemented between 2014 and 2019 in the Lower Sundays River Valley Municipality of the Eastern Cape. The study sought to qualitatively evaluate the outcome of the WAR programme using the Sustainable Livelihoods Framework. The study findings show that water allocation reform has contributed positively to the livelihoods of resource poor farmers in the area under study. It was found that joint ventures (JVs) are the strongest mechanisms used by farmers to ensure water is used for irrigation purposes and this is encouraged by government. The issue of equity is still not realised as one of the objectives of the National Water Act, 1998. It was found that resource poor farmers are willing to pay for water resource management although it is very expensive. However, government does not conduct the monitoring and evaluation of the programmes, and implementation is left solely to farmers to arrange. It was discovered that there is a lack of coordination by government departments on programme implementation. The case study further revealed that government is not providing the necessary support for resource poor farmers. , Thesis (MA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-08
A causal analysis to investigate low production efficiency in the tyre manufacturing industry in South Africa
- Authors: Bruinders, Bramwill Bertram
- Date: 2021-04
- Subjects: Industrial efficiency , Production management , Lean manufacturing -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/50977 , vital:43177
- Description: The evolution of tyre manufacturing in South Africa went back to the early 1930s and matured technologically, becoming automated in the 1960s. The tyre industry in South Africa is worth approximately R30bn per annum and is one of the major supporting industries for domestic vehicle manufacturers. The local industry manufactures only 11 million tyres but can manufacture 18 million tyres per annum. The tyre industry thus plays a crucial role in South Africa’s economic development. Consumers are opting to buy cheaper imported tyres even though tyres are essential purchases. Therefore, the major tyre manufacturers must compete against an estimated 200 importers of various brands, most from China and Japan. The excess local capacity and increasing volume of imports put the local tyre manufacturers under severe pressure to grow their market share, reduce operational cost and achieve economies of scale. The study’s general objective was to conduct a root cause analysis of South African tyre manufacturers’ underlying issues resulting in low production efficiencies. This study used critical manufacturing principles such as traceability, knowledge of lean principles, lean implementation challenges, Total Quality Management, organisational buy-in, waste and rework and maintenance planning that constitute tools of lean practices. These principles provided an opportunity to adopt efficient manufacturing practices in tyre manufacturing companies and help organisations identify improvement areas. A questionnaire was developed and distributed electronically to 93 respondents employed in the tyre manufacturing industry in South Africa. The study addressed product traceability, investigated the quality measures in place, and examined the influence of the workforce’s attitude and morale on productivity, and determined management’s influence on decision-making. The key findings indicated that traceability, lean implementation challenges and organisational buy-in played a significant role in improving production efficiency. Recommendations were made to management to ensure that they lead by example and enhance these key constructs to foster their growth. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration , 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Bruinders, Bramwill Bertram
- Date: 2021-04
- Subjects: Industrial efficiency , Production management , Lean manufacturing -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/50977 , vital:43177
- Description: The evolution of tyre manufacturing in South Africa went back to the early 1930s and matured technologically, becoming automated in the 1960s. The tyre industry in South Africa is worth approximately R30bn per annum and is one of the major supporting industries for domestic vehicle manufacturers. The local industry manufactures only 11 million tyres but can manufacture 18 million tyres per annum. The tyre industry thus plays a crucial role in South Africa’s economic development. Consumers are opting to buy cheaper imported tyres even though tyres are essential purchases. Therefore, the major tyre manufacturers must compete against an estimated 200 importers of various brands, most from China and Japan. The excess local capacity and increasing volume of imports put the local tyre manufacturers under severe pressure to grow their market share, reduce operational cost and achieve economies of scale. The study’s general objective was to conduct a root cause analysis of South African tyre manufacturers’ underlying issues resulting in low production efficiencies. This study used critical manufacturing principles such as traceability, knowledge of lean principles, lean implementation challenges, Total Quality Management, organisational buy-in, waste and rework and maintenance planning that constitute tools of lean practices. These principles provided an opportunity to adopt efficient manufacturing practices in tyre manufacturing companies and help organisations identify improvement areas. A questionnaire was developed and distributed electronically to 93 respondents employed in the tyre manufacturing industry in South Africa. The study addressed product traceability, investigated the quality measures in place, and examined the influence of the workforce’s attitude and morale on productivity, and determined management’s influence on decision-making. The key findings indicated that traceability, lean implementation challenges and organisational buy-in played a significant role in improving production efficiency. Recommendations were made to management to ensure that they lead by example and enhance these key constructs to foster their growth. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration , 2021
- Full Text:
- Date Issued: 2021-04
A comparative analysis of the taxation of lease transactions in South Africa, Australia, and Nigeria
- Authors: Galada, Khayalethu
- Date: 2021-04
- Subjects: Tax accounting -- South Africa , Tax accounting -- Australia , Tax accounting -- Nigeria , Taxation -- South Africa Taxation -- Australia Taxation -- Nigeria Accounting
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51428 , vital:43274
- Description: This treatise compared the tax treatment of lease transactions in South Africa, Australia, and Nigeria from both the lessor and lessee perspective. The analysis revealed that there are similarities and differences in the tax treatment of lease transactions between South Africa, Australia, and Nigeria. In particular, one major difference was that unlike Nigeria, South Africa and Australia have not aligned the income tax treatment of lease transactions with the accounting treatment of lease transactions in terms of IFRS 16. Consequently, the research concludes that certain parts of the tax treatment of lease transactions in South Africa may be deemed to be inadequate as a result of the misalignment between the income tax and accounting treatment of lease transactions and the inconsistency between the income tax and VAT treatment of lease transactions. This research proposes that the South African income tax treatment of lease transactions be revised by aligning the income tax treatment of lease transactions with the accounting treatment of lease transactions for simplicity purposes, and that the inconsistency between the income tax treatment and the value-added tax of lease transactions be eliminated. , Thesis (MCom) -- Faculty of Business and Economic Sciences, Accounting, 2021
- Full Text:
- Date Issued: 2021-04
A comparative analysis of the taxation of lease transactions in South Africa, Australia, and Nigeria
- Authors: Galada, Khayalethu
- Date: 2021-04
- Subjects: Tax accounting -- South Africa , Tax accounting -- Australia , Tax accounting -- Nigeria , Taxation -- South Africa Taxation -- Australia Taxation -- Nigeria Accounting
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51428 , vital:43274
- Description: This treatise compared the tax treatment of lease transactions in South Africa, Australia, and Nigeria from both the lessor and lessee perspective. The analysis revealed that there are similarities and differences in the tax treatment of lease transactions between South Africa, Australia, and Nigeria. In particular, one major difference was that unlike Nigeria, South Africa and Australia have not aligned the income tax treatment of lease transactions with the accounting treatment of lease transactions in terms of IFRS 16. Consequently, the research concludes that certain parts of the tax treatment of lease transactions in South Africa may be deemed to be inadequate as a result of the misalignment between the income tax and accounting treatment of lease transactions and the inconsistency between the income tax and VAT treatment of lease transactions. This research proposes that the South African income tax treatment of lease transactions be revised by aligning the income tax treatment of lease transactions with the accounting treatment of lease transactions for simplicity purposes, and that the inconsistency between the income tax treatment and the value-added tax of lease transactions be eliminated. , Thesis (MCom) -- Faculty of Business and Economic Sciences, Accounting, 2021
- Full Text:
- Date Issued: 2021-04
A framework for an integrated transport system towards improving public transport efficiency in the Buffalo City Metropolitan Municipality
- Authors: Dlepu, Anele Lunga
- Date: 2021-04
- Subjects: Intelligent transportation systems , Transportation -- South Africa -- Eastern Cape , Transportation -- Planning
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51165 , vital:43214
- Description: The main objective of this study was to develop a framework for an Integrated Transport System towards improving public transport efficiency in the Buffalo City Metropolitan Municipality. The study was conducted against a background of a noticeably disjointed transport system in the BCMM. Among several others, the key attributing factors include rapid urban expansion, urbanization and sharp rise in the volume of traffic. The preliminary chapter of this study presented objectives which sought to address the economic and social costs associated with the disintegrated transport system. This study has been divided into seven chapters, with three of them comprising of literature review. The first chapter gives a background about the South African public transport system, covering transport regulations and legislation including an overview of the public transport system in the BCMM. The second chapter provided an overview of the transport system in South Africa, including the profile and comparison with other countries. In the third chapter, literature on transport integration has been explored, touching on the nodes and corridor development concepts, together with the integrated transit systems. Importantly, the literature analysis section discusses challenges inhibiting transport integration and the effective strategies for improving integration efforts. For the research methodology the interpretivist paradigm has been followed, necessitating the adoption of a qualitative research approach. This research used the qualitative data collection method, together with thematic analysis. Primary Data was collected by means of an unstructured questionnaire distributed to respondents electronically and the views captured in this study were from respondents in the Traffic Department, Traffic Police Department, the Local Municipality and Taxi Associations. The research leads to the findings that there is a need for a review of the urban transport policy, the reconstruction of urban roads and an investment in appropriate transport integration technology. This study also articulates that the urban sprawl in Buffalo City Metro is a serious cause for concern with regard to transport management. It further recommends that there must be a better coordination between the various transport management departments. Finally a recommendation is made that mini-bus taxis be done away with, as means of transport. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Dlepu, Anele Lunga
- Date: 2021-04
- Subjects: Intelligent transportation systems , Transportation -- South Africa -- Eastern Cape , Transportation -- Planning
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51165 , vital:43214
- Description: The main objective of this study was to develop a framework for an Integrated Transport System towards improving public transport efficiency in the Buffalo City Metropolitan Municipality. The study was conducted against a background of a noticeably disjointed transport system in the BCMM. Among several others, the key attributing factors include rapid urban expansion, urbanization and sharp rise in the volume of traffic. The preliminary chapter of this study presented objectives which sought to address the economic and social costs associated with the disintegrated transport system. This study has been divided into seven chapters, with three of them comprising of literature review. The first chapter gives a background about the South African public transport system, covering transport regulations and legislation including an overview of the public transport system in the BCMM. The second chapter provided an overview of the transport system in South Africa, including the profile and comparison with other countries. In the third chapter, literature on transport integration has been explored, touching on the nodes and corridor development concepts, together with the integrated transit systems. Importantly, the literature analysis section discusses challenges inhibiting transport integration and the effective strategies for improving integration efforts. For the research methodology the interpretivist paradigm has been followed, necessitating the adoption of a qualitative research approach. This research used the qualitative data collection method, together with thematic analysis. Primary Data was collected by means of an unstructured questionnaire distributed to respondents electronically and the views captured in this study were from respondents in the Traffic Department, Traffic Police Department, the Local Municipality and Taxi Associations. The research leads to the findings that there is a need for a review of the urban transport policy, the reconstruction of urban roads and an investment in appropriate transport integration technology. This study also articulates that the urban sprawl in Buffalo City Metro is a serious cause for concern with regard to transport management. It further recommends that there must be a better coordination between the various transport management departments. Finally a recommendation is made that mini-bus taxis be done away with, as means of transport. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
A framework for the successful management of the service suppliers in the public sector in South Africa
- Authors: Fudu, Anele George
- Date: 2021-04
- Subjects: Management , Business logistics , Government business enterprises -- Management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51411 , vital:43272
- Description: The Public sector outsources the service to the private service suppliers through tendering and the awarding of contracts to the successful service providers. There is a lot of money budgeted and spent on service providers; therefore, there is a great need to manage the service providers successfully, in order to deliver a reliable service to the community; and to reduce the cost thereof. The study focused on the successful management of the service suppliers, in order to deliver contract deliverables. Poor performance of the service providers might well lead to schedule overruns, contract over-expenditure and contract cancellations. Inadequate performance management causes service suppliers not to perform at their optimum level. The study aimed to contribute to the development of the framework for performance management of the service suppliers in the public sector in South Africa. The primary objectives of the study were to investigate and develop a framework for managing and enhancing the performance of the service suppliers in the public sector. More specifically, the study investigated the influence of scope of work, a contract strategy, performance management, risk management and change management. The study sought to formulate a structured and practical approach on how to manage service suppliers to the public sector. The study will seek to understand what influences the success for the win-win approach in the Public Sector and Services Suppliers – so that both parties can see themselves as partners in the delivery of the services. The sample consists of 70 employees across all the public sector in South Africa, which consists of national government, provincial municipalities, district municipalities, local government and State-owned companies. The study targeted those respondents involved in the management of the service suppliers to the public study. The empirical results show that the management of the service providers’ performance in the public sector is critical to the service delivery and the management of the final cost. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Fudu, Anele George
- Date: 2021-04
- Subjects: Management , Business logistics , Government business enterprises -- Management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51411 , vital:43272
- Description: The Public sector outsources the service to the private service suppliers through tendering and the awarding of contracts to the successful service providers. There is a lot of money budgeted and spent on service providers; therefore, there is a great need to manage the service providers successfully, in order to deliver a reliable service to the community; and to reduce the cost thereof. The study focused on the successful management of the service suppliers, in order to deliver contract deliverables. Poor performance of the service providers might well lead to schedule overruns, contract over-expenditure and contract cancellations. Inadequate performance management causes service suppliers not to perform at their optimum level. The study aimed to contribute to the development of the framework for performance management of the service suppliers in the public sector in South Africa. The primary objectives of the study were to investigate and develop a framework for managing and enhancing the performance of the service suppliers in the public sector. More specifically, the study investigated the influence of scope of work, a contract strategy, performance management, risk management and change management. The study sought to formulate a structured and practical approach on how to manage service suppliers to the public sector. The study will seek to understand what influences the success for the win-win approach in the Public Sector and Services Suppliers – so that both parties can see themselves as partners in the delivery of the services. The sample consists of 70 employees across all the public sector in South Africa, which consists of national government, provincial municipalities, district municipalities, local government and State-owned companies. The study targeted those respondents involved in the management of the service suppliers to the public study. The empirical results show that the management of the service providers’ performance in the public sector is critical to the service delivery and the management of the final cost. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
A framework to measure employee engagement at Stefanutti Stocks RPM Business Unit
- Authors: Maher, Theresa
- Date: 2021-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53315 , vital:45142
- Description: Work gratification and expectancies are of the utmost importance to the skilled workforce in the South African construction industry. The price paid for a demotivated workforce in this industry is very high and it leads to friction in the workplace, displeasing work outcomes and time delays. Furthermore it leads to increased incidences of theft,absenteeism and outputs that arebelow standard in terms of productivityand thequality of the work.In order to motivate the workforce in the construction industry,a day-by-day, step-by-step,hands-on approachmust be used. The aforesaid aids site managers to manage effectively and this in turn leads to an increase in production by way of enhanced productivity. Research shows that a correlationbetweenmotivation, excelling at work, improved productivity and fulfilment and expectancyexist. The reason why individuals act in a specific manner and choose not to act in a certain way can be directly linked totheirmotivation and engagement.As a member ofthe construction industry in South Africa, Stefanutti Stocks isseen as one of the leading construction groups. Employing more than 12 000 workers it has the ability to provide a wide variety of different scale projects for a host of clients in varied markets. The division concentrated on in this study is the Roads, Pipelines and Mining Services (RPM)Business Unit. The MD of the RPM Business Unit when starting at the company a few years ago came to the conclusion that in order for the RPM Business Unit to function optimally certain business inconsistencies regarding employee engagement needed to be addressed. Based on this he decided to use a consulting firm, AIM,to establish what the exact concernswere and what interventions wererequired to deal with them. ivInterventions facilitatedby AIM includedManagement Training Programmes and Workshops as well as one-on-one coaching sessions with selected individuals.The methodology used in this study was to measurethe current level of employee engagement subsequent toengagement interventionsconcludedby AIM.The approach used was the use of surveys distributed through AIM in conjunction with the RPM Business Unit’sHR Department. The surveys were distributed via Survey Monkey Software owned by the RPM Business Unit of Stefanutti Stocks. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMMU Business School, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Maher, Theresa
- Date: 2021-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53315 , vital:45142
- Description: Work gratification and expectancies are of the utmost importance to the skilled workforce in the South African construction industry. The price paid for a demotivated workforce in this industry is very high and it leads to friction in the workplace, displeasing work outcomes and time delays. Furthermore it leads to increased incidences of theft,absenteeism and outputs that arebelow standard in terms of productivityand thequality of the work.In order to motivate the workforce in the construction industry,a day-by-day, step-by-step,hands-on approachmust be used. The aforesaid aids site managers to manage effectively and this in turn leads to an increase in production by way of enhanced productivity. Research shows that a correlationbetweenmotivation, excelling at work, improved productivity and fulfilment and expectancyexist. The reason why individuals act in a specific manner and choose not to act in a certain way can be directly linked totheirmotivation and engagement.As a member ofthe construction industry in South Africa, Stefanutti Stocks isseen as one of the leading construction groups. Employing more than 12 000 workers it has the ability to provide a wide variety of different scale projects for a host of clients in varied markets. The division concentrated on in this study is the Roads, Pipelines and Mining Services (RPM)Business Unit. The MD of the RPM Business Unit when starting at the company a few years ago came to the conclusion that in order for the RPM Business Unit to function optimally certain business inconsistencies regarding employee engagement needed to be addressed. Based on this he decided to use a consulting firm, AIM,to establish what the exact concernswere and what interventions wererequired to deal with them. ivInterventions facilitatedby AIM includedManagement Training Programmes and Workshops as well as one-on-one coaching sessions with selected individuals.The methodology used in this study was to measurethe current level of employee engagement subsequent toengagement interventionsconcludedby AIM.The approach used was the use of surveys distributed through AIM in conjunction with the RPM Business Unit’sHR Department. The surveys were distributed via Survey Monkey Software owned by the RPM Business Unit of Stefanutti Stocks. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMMU Business School, 2021
- Full Text:
- Date Issued: 2021-04
A model for smart ports in developing countries
- Authors: Mcetywa, Kwazelela
- Date: 2021-04
- Subjects: Harbors --Design and construction , Harbors-- Economic aspects
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/56012 , vital:54632
- Description: South African Ports have made a commendable effort in improving productivity through technology and they compete reasonably well with ports in other developing countries. However, sufficient research about the factors that affect the adoption of smart ports and associated benefits have not been adequately explored in South Africa and in other developing countries. The consequence is that ports are faced with high levels of inefficiency, deteriorating logistical performance, poor port productivity, high transport costs and truck congestion. Therefore, the study focuses on determining and evaluating factors that affect the adoption of the smart port’s concept in developing countries in order to improve port productivity and efficiency. A proposed conceptual Smart Port model was developed based on an in-depth review of literature on smart ports, covering both national and international research. The study follows a quantitative research approach and is based on positivism. The sampling frame of the study was limited to 1,350 employees and managers in South African ports. The data was collected from South African port’s employees via an email survey, using an embedded questionnaire. The data collected from a total number of 197 participants were analysed statistically. The confirmed model for smart ports in developing countries shows statistically and practically that a smart port is dependent on operations technology, environmental management, energy consumption, safety and security, integration, infrastructure and equipment and a skilled workforce. One of the key study learnings from the study is that ports should adopt the smart port targeted initiatives in order to transition into smart ports. The developed Smart Port model can be used as a broad guideline to inform ports in South Africa and in other developing countries about the fundamental elements of an ideal port in order to improve their efficiency, competitiveness and to stimulate their growth and profitability. The study is viewed as a success in that it provides the port industry in both developed and developing countries with a deliberate and clearly defined Smart Port model structure, which did not exist before. A follow-on longitudinal study to determine the impact of the changing technologies on the smart ports is recommended among others as a future research opportunity. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Mcetywa, Kwazelela
- Date: 2021-04
- Subjects: Harbors --Design and construction , Harbors-- Economic aspects
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/56012 , vital:54632
- Description: South African Ports have made a commendable effort in improving productivity through technology and they compete reasonably well with ports in other developing countries. However, sufficient research about the factors that affect the adoption of smart ports and associated benefits have not been adequately explored in South Africa and in other developing countries. The consequence is that ports are faced with high levels of inefficiency, deteriorating logistical performance, poor port productivity, high transport costs and truck congestion. Therefore, the study focuses on determining and evaluating factors that affect the adoption of the smart port’s concept in developing countries in order to improve port productivity and efficiency. A proposed conceptual Smart Port model was developed based on an in-depth review of literature on smart ports, covering both national and international research. The study follows a quantitative research approach and is based on positivism. The sampling frame of the study was limited to 1,350 employees and managers in South African ports. The data was collected from South African port’s employees via an email survey, using an embedded questionnaire. The data collected from a total number of 197 participants were analysed statistically. The confirmed model for smart ports in developing countries shows statistically and practically that a smart port is dependent on operations technology, environmental management, energy consumption, safety and security, integration, infrastructure and equipment and a skilled workforce. One of the key study learnings from the study is that ports should adopt the smart port targeted initiatives in order to transition into smart ports. The developed Smart Port model can be used as a broad guideline to inform ports in South Africa and in other developing countries about the fundamental elements of an ideal port in order to improve their efficiency, competitiveness and to stimulate their growth and profitability. The study is viewed as a success in that it provides the port industry in both developed and developing countries with a deliberate and clearly defined Smart Port model structure, which did not exist before. A follow-on longitudinal study to determine the impact of the changing technologies on the smart ports is recommended among others as a future research opportunity. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text:
- Date Issued: 2021-04
An analysis of the employability of civil engineering graduate technicians
- Authors: Ikudayisi, Akinola Mayowa
- Date: 2021-04
- Subjects: Job hunting , Career development , Labor market
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51578 , vital:43312
- Description: In South Africa, a severe shortage of professional engineers exists compared to the international benchmark of an average population per engineer. This shortage is one of the major causes of poor service and utility delivery at the municipal level. In addition, there is an insufficient number of competent engineers available for ongoing projects. Hence, there is a critical shortage of experienced, engineering professionals, particularly mid-career engineers to be responsible for production works. As a result, Universities of Technology (UoT) were tasked and authorised to train engineering professionals. From research, it was discovered that most of the Civil Engineering Graduate Technicians (CEGT) failed to acquire and develop relevant and essential industry skills during their engineering programme. This makes it difficult for them to be employed in the engineering workplaces. The departments of civil engineering in some South African universities have not evaluated the quality of the education of their CEGT and their employability to work in the engineering industry. This research therefore aims to measure the employability and quality of education of Civil Engineering Graduate Technicians from some South African universities by investigating the experiences of civil engineering alumni and employers of graduates in the engineering industry. This is to determine if the graduate technicians are provided and equipped with relevant industry competencies and skills set to meet the industry’s expectation. An online survey which contains 89 closed-ended questions was designed to allow alumni and their employers assess the standard of education of graduates and industry competence acquired during their engineering programmes. The Universal Resource Link (URL) to the online questionnaire was sent to a sample of 600 respondents using a web-based survey approach. Only seventeen percent of the targeted population completed the survey and that makes 102 respondents in this study. A conceptual model that measures the employability of Civil Engineering Graduate Technicians was also developed. The data gathered was statistically analysed. Varying descriptive and inferential statistics were explored, such as frequency distributions, central measure, dispersion measure, the Cronbach alpha coefficient test, one-sample t-tests, Cohen’s d, Pearson’s product moment correlation, ANOVA, MANOVA, ranking indices and lastly, Exploratory Factor Analysis (EFA). The EFA was employed to ensure the construct validity of the instrument and to identify items which should be removed. Each of these statistics cumulatively performs an empirical evaluation of the Civil Engineering Graduate Technician employability model. From the result of the data analysis, the hypothesised model identified the following factors as having an influence on the employability of Civil Engineering Graduate Technicians: Knowledge Gained, Academic Staff Teaching, Engineering Design Ability, Individual and Teamwork Ability, Participation of each Student, Infrastructure Provided, Problem Solving Skills, Professional and Technical Communication Skills, Workplace Practices, Encouragement in School and Essentiality of Creativity and Innovation. These eleven independent factors from Cronbach’s Alpha coefficient were all found to possess good internal reliability. They all exert a significant positive effect on employability. Additionally, managerial recommendations, limitations to the study and a call for future research were discussed. If these recommendations are implemented, UoTs and employers in the civil engineering industry should be successful in producing work-ready civil engineering technicians. Having these recommendations implemented is fundamental to creating innovative and skilled technicians and engineers in the engineering industry, who can adapt to market changes. Of the competencies assessed, “Individual and Teamwork ability” received the highest and “Infrastructure provided” the lowest rating. Overall, the results indicate that employers are reasonably satisfied with the competencies of Civil Engineering Graduate Technicians but point to the need for the strengthening of “Engineering design ability”, “Professional and technical communication skills” and “Infrastructure provided” competencies within the curriculum of the Diploma programme. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Ikudayisi, Akinola Mayowa
- Date: 2021-04
- Subjects: Job hunting , Career development , Labor market
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51578 , vital:43312
- Description: In South Africa, a severe shortage of professional engineers exists compared to the international benchmark of an average population per engineer. This shortage is one of the major causes of poor service and utility delivery at the municipal level. In addition, there is an insufficient number of competent engineers available for ongoing projects. Hence, there is a critical shortage of experienced, engineering professionals, particularly mid-career engineers to be responsible for production works. As a result, Universities of Technology (UoT) were tasked and authorised to train engineering professionals. From research, it was discovered that most of the Civil Engineering Graduate Technicians (CEGT) failed to acquire and develop relevant and essential industry skills during their engineering programme. This makes it difficult for them to be employed in the engineering workplaces. The departments of civil engineering in some South African universities have not evaluated the quality of the education of their CEGT and their employability to work in the engineering industry. This research therefore aims to measure the employability and quality of education of Civil Engineering Graduate Technicians from some South African universities by investigating the experiences of civil engineering alumni and employers of graduates in the engineering industry. This is to determine if the graduate technicians are provided and equipped with relevant industry competencies and skills set to meet the industry’s expectation. An online survey which contains 89 closed-ended questions was designed to allow alumni and their employers assess the standard of education of graduates and industry competence acquired during their engineering programmes. The Universal Resource Link (URL) to the online questionnaire was sent to a sample of 600 respondents using a web-based survey approach. Only seventeen percent of the targeted population completed the survey and that makes 102 respondents in this study. A conceptual model that measures the employability of Civil Engineering Graduate Technicians was also developed. The data gathered was statistically analysed. Varying descriptive and inferential statistics were explored, such as frequency distributions, central measure, dispersion measure, the Cronbach alpha coefficient test, one-sample t-tests, Cohen’s d, Pearson’s product moment correlation, ANOVA, MANOVA, ranking indices and lastly, Exploratory Factor Analysis (EFA). The EFA was employed to ensure the construct validity of the instrument and to identify items which should be removed. Each of these statistics cumulatively performs an empirical evaluation of the Civil Engineering Graduate Technician employability model. From the result of the data analysis, the hypothesised model identified the following factors as having an influence on the employability of Civil Engineering Graduate Technicians: Knowledge Gained, Academic Staff Teaching, Engineering Design Ability, Individual and Teamwork Ability, Participation of each Student, Infrastructure Provided, Problem Solving Skills, Professional and Technical Communication Skills, Workplace Practices, Encouragement in School and Essentiality of Creativity and Innovation. These eleven independent factors from Cronbach’s Alpha coefficient were all found to possess good internal reliability. They all exert a significant positive effect on employability. Additionally, managerial recommendations, limitations to the study and a call for future research were discussed. If these recommendations are implemented, UoTs and employers in the civil engineering industry should be successful in producing work-ready civil engineering technicians. Having these recommendations implemented is fundamental to creating innovative and skilled technicians and engineers in the engineering industry, who can adapt to market changes. Of the competencies assessed, “Individual and Teamwork ability” received the highest and “Infrastructure provided” the lowest rating. Overall, the results indicate that employers are reasonably satisfied with the competencies of Civil Engineering Graduate Technicians but point to the need for the strengthening of “Engineering design ability”, “Professional and technical communication skills” and “Infrastructure provided” competencies within the curriculum of the Diploma programme. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
An assessment of risk management in a State-Owned Enterprise (SOE): a case of Transnet engineering
- Authors: Mnyiphika, Aphiwe
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53009 , vital:44868
- Description: State-owned enterprises are facing several challenges. The challenges are associated with several risks in the business environment. Risk management has become increasingly important in the day to operations of any enterprise. This study is conducted to assess risk management implementation and execution within a state-owned enterprise (SOE). The main reason behind this research is that very little is known about risk management in the SOE sector in South Africa, as can be seen by the perpetual failure of these organisations. Therefore, this research focused on assessing the implementation and execution of risk management at Transnet Engineering because it continues to suffer losses as a result of “state capture”. The study sought to find out the role of organisational culture on the adoption of risk management in a state-owned enterprise. the main objectives of the research focused on the impact of commitment on the adoption of risk management in a state-owned enterprise; the function of implementation on the adoption of risk management in a state-owned enterprise; and the impact of monitoring on the adoption of risk management in a state-owned enterprise. A qualitative research methodology was utilised to attain results for these research objectives.The areas focused on Transnet Engineering with it regions and excluded other subdivisions of Transnet such as Transnet National Ports Authority, Freight rail, Port Terminals Pipelines and Properties. Convenience sampling was used to select 10 appropriate participants who were willing to provide the needed information to furnish the study’s findings. Interviews were utilised to collect data for this study. The data that was collected in this study was analysed using thematic analysis. The main findings of this study show that the organisational culture of Transnet Engineering is not enhancing the adoption and implementation of Enterprise Risk Management (ERM). , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMMU Business School, 2021
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- Date Issued: 2021-04
- Authors: Mnyiphika, Aphiwe
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53009 , vital:44868
- Description: State-owned enterprises are facing several challenges. The challenges are associated with several risks in the business environment. Risk management has become increasingly important in the day to operations of any enterprise. This study is conducted to assess risk management implementation and execution within a state-owned enterprise (SOE). The main reason behind this research is that very little is known about risk management in the SOE sector in South Africa, as can be seen by the perpetual failure of these organisations. Therefore, this research focused on assessing the implementation and execution of risk management at Transnet Engineering because it continues to suffer losses as a result of “state capture”. The study sought to find out the role of organisational culture on the adoption of risk management in a state-owned enterprise. the main objectives of the research focused on the impact of commitment on the adoption of risk management in a state-owned enterprise; the function of implementation on the adoption of risk management in a state-owned enterprise; and the impact of monitoring on the adoption of risk management in a state-owned enterprise. A qualitative research methodology was utilised to attain results for these research objectives.The areas focused on Transnet Engineering with it regions and excluded other subdivisions of Transnet such as Transnet National Ports Authority, Freight rail, Port Terminals Pipelines and Properties. Convenience sampling was used to select 10 appropriate participants who were willing to provide the needed information to furnish the study’s findings. Interviews were utilised to collect data for this study. The data that was collected in this study was analysed using thematic analysis. The main findings of this study show that the organisational culture of Transnet Engineering is not enhancing the adoption and implementation of Enterprise Risk Management (ERM). , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMMU Business School, 2021
- Full Text:
- Date Issued: 2021-04
An investigation into the use of a consumer incentive to encourage recycling in South Africa
- Authors: Conway, John Charles
- Date: 2021-04
- Subjects: Recycling (Waste, etc.) -- Economic aspects , Consumption (Economics) -- South Africa , Consumer behavior
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51096 , vital:43208
- Description: The focus of this study is the factors that influence recycling behaviours, particularly whether incentives are likely to change consumers’ recycling behaviours in South Africa. Africa is said to become the most polluted continent within a few decades. Three of the largest metropoles in South African are likely to run out of landfill space within the next ten years. Waste streams provide considerable opportunity if waste can be safely collected and either reused, recycled, or recovered, but extracting value from the waste streams is costly and difficult. Consumers need to separate waste at source to improve the efficacy of the recycling stream, yet South Africans do not separate waste at source as a norm. The question that arises then is would an incentive improve South Africans’ willingness to recycle? This study tried to determine if incentives are likely to change consumers’ recycling behaviours in South Africa. It explored the relationship between factors that influence recycling behaviours grounded in Taylor and Todd's (1995) extension of Ajzen's (1991) Theory Of Planned Behaviour. A quantitative survey design, using both online and face to face questionnaires, was used to collect data from a cross section of randomly selected consumers. The research determines that the call to address waste management infrastructure and facilities, is indeed correct. It further confirms previous research findings that an incentive alone is not enough to change recycling behaviours as it will not negate other environmental factors. Lower income groups are more conscientious about recycling and may be enticed to participate in the recycling industry through an incentive to improve their income. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Conway, John Charles
- Date: 2021-04
- Subjects: Recycling (Waste, etc.) -- Economic aspects , Consumption (Economics) -- South Africa , Consumer behavior
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51096 , vital:43208
- Description: The focus of this study is the factors that influence recycling behaviours, particularly whether incentives are likely to change consumers’ recycling behaviours in South Africa. Africa is said to become the most polluted continent within a few decades. Three of the largest metropoles in South African are likely to run out of landfill space within the next ten years. Waste streams provide considerable opportunity if waste can be safely collected and either reused, recycled, or recovered, but extracting value from the waste streams is costly and difficult. Consumers need to separate waste at source to improve the efficacy of the recycling stream, yet South Africans do not separate waste at source as a norm. The question that arises then is would an incentive improve South Africans’ willingness to recycle? This study tried to determine if incentives are likely to change consumers’ recycling behaviours in South Africa. It explored the relationship between factors that influence recycling behaviours grounded in Taylor and Todd's (1995) extension of Ajzen's (1991) Theory Of Planned Behaviour. A quantitative survey design, using both online and face to face questionnaires, was used to collect data from a cross section of randomly selected consumers. The research determines that the call to address waste management infrastructure and facilities, is indeed correct. It further confirms previous research findings that an incentive alone is not enough to change recycling behaviours as it will not negate other environmental factors. Lower income groups are more conscientious about recycling and may be enticed to participate in the recycling industry through an incentive to improve their income. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
Assessing the employee talent retention strategy at the industrial development corporation
- Authors: Madondo, Lungile Sharon
- Date: 2021-04
- Subjects: Employee retention -- South Africa , Labor turnover -- South Africa , Personnel management -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51798 , vital:43373
- Description: Successful employee retention is essential to an organisation’s stability, growth and revenue. Without properly implemented employee retention strategies, the organisation may face high employee turnover rates. An increased longevity of an employee’s tenure is better for the organisation’s overall performance. This study sought to evaluate the factors affecting employee retention at the IDC. To enhance the success of the study, the research objective was to assess the relationship between five HR factors and employee retention within the IDC. The study used a descriptive survey research design. The sampling method used for this study was convenience sampling. A questionnaire was used for data collection. The researcher cleansed and coded the data, whilst a statistician entered the collected data into STATISTICA. The data was analysed descriptively and also by means of inferential analysis method that is. The descriptive data was presented in the format of pie charts and tables with percentages, means and standard deviations as measures for distribution mechanisms. While inferential analysis presented the regression in table formats but with a clear indication of significant levels and adjusted R-square for all the independent variables. The sample that participated in this study consisted of 288 respondents from the IDC. Empirical findings revealed that the working environment, work-life balance, compensation and employee engagement positively influenced employee retention. Career development was not significantly related to employee retention. The study concluded and made recommendations to four stakeholders, namely the government to have roadshows and marketing activities to promote the Skills Development Act and skills Levies Act, IDC to review their employee retention strategy, Managers or Supervisors to support their employees by providing market related salary packages and provide session where they engage the employees in the organisations developments, and the HR Practitioners must ensure that the right fit of candidates are recruited to the organisation. , Thesis (MBA) -- Faculty of Business and Economic Sciences , Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Madondo, Lungile Sharon
- Date: 2021-04
- Subjects: Employee retention -- South Africa , Labor turnover -- South Africa , Personnel management -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51798 , vital:43373
- Description: Successful employee retention is essential to an organisation’s stability, growth and revenue. Without properly implemented employee retention strategies, the organisation may face high employee turnover rates. An increased longevity of an employee’s tenure is better for the organisation’s overall performance. This study sought to evaluate the factors affecting employee retention at the IDC. To enhance the success of the study, the research objective was to assess the relationship between five HR factors and employee retention within the IDC. The study used a descriptive survey research design. The sampling method used for this study was convenience sampling. A questionnaire was used for data collection. The researcher cleansed and coded the data, whilst a statistician entered the collected data into STATISTICA. The data was analysed descriptively and also by means of inferential analysis method that is. The descriptive data was presented in the format of pie charts and tables with percentages, means and standard deviations as measures for distribution mechanisms. While inferential analysis presented the regression in table formats but with a clear indication of significant levels and adjusted R-square for all the independent variables. The sample that participated in this study consisted of 288 respondents from the IDC. Empirical findings revealed that the working environment, work-life balance, compensation and employee engagement positively influenced employee retention. Career development was not significantly related to employee retention. The study concluded and made recommendations to four stakeholders, namely the government to have roadshows and marketing activities to promote the Skills Development Act and skills Levies Act, IDC to review their employee retention strategy, Managers or Supervisors to support their employees by providing market related salary packages and provide session where they engage the employees in the organisations developments, and the HR Practitioners must ensure that the right fit of candidates are recruited to the organisation. , Thesis (MBA) -- Faculty of Business and Economic Sciences , Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
Customer experience in the grocery retail sector in South Africa
- Authors: Leander, Donovan
- Date: 2021-04
- Subjects: Customer services -- Management , Consumer satisfaction , Grocery trade-Case studies
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51743 , vital:43368
- Description: Customer Experience (CX) is the measurement of interaction between a customer and an organisation over a long time. Customer Experience is a strategic marketing effort that aims to improve the customer journey and touchpoints with the organisations’ product and services. It involves the complete customer journey – starting with the search process, purchase and after-sale processes of the experience. Google Trends identified that online users from all over the world search the key words “Customer Experience” more, often than not. This study considered a reliable measure for Customer Experience. This study endeavours to explore Customer Experience in the grocery retail sector in South Africa to put customer needs at the centre of their business. Extensive research on Customer Experience exist, however Customer Experience in the grocery retail sector in South Africa has not been measured using Professor Phillip Klaus’s new scale in CX. A broad literature review was conducted and Factors influencing Customer Experience in the grocery retail sector were identified and explored. The academic literature selected for the study is founded in the academic theories of Experienced Utility and Service-Dominant (S-D) Logic. The literature formed the foundation for the conceptual model that included the proposed Brand Experience (BE), Service Experience (SE) and Post-purchase / Consumption Experience (PE) independent factors. This treatise formed part of a bigger study of Customer Experience undertaken, using a questionnaire distributed via email, which 858 respondents completed. The study was quantitative. Data analysis included the use of descriptive and inferential statistics, Exploratory Factor Analysis, Reliability and Validity of Measurement, One-Sample T-Tests and the measurement of relationship between the factors. There is a need for companies to explore and understand CX in order to differentiate themselves strategically and to improve the bottom line. This study contributes to the body of knowledge by using academic literature and theories to explore Customer Experience in the grocery retail sector in South Africa. BE involves the customers’ perception of the brand and influence the customer’s experience. Customers look for clues to help inform their SE and expect companies to know their product and basic service promise. The findings of the study identified that BE and SE had a positive and significant influence on each other. Customers will show signs of commitment to an organisation during a positive PE. Similarly, the findings concluded that PE and CX had a statistical and practical significant positive correlation. PE was highlighted as a key determinant of CX. A positive CX will lead to a repeat purchases. Marketing managers need to take into account these factors when formulating CX strategies to influence the bottom line of the organisation. This study concludes with managerial recommendations that the grocery retail sector can implement to influence CX. Some of the recommendations include the appointment of a professional to manage all social media content; training and development opportunities for employees to enhance customer and shopping experience; and the use of customer data from loyalty programmes to promote personalised offers. In summary, a continuous review of CX with the emphasis on PE is recommended, to understand the changing needs of customers in the grocery retail sector. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Leander, Donovan
- Date: 2021-04
- Subjects: Customer services -- Management , Consumer satisfaction , Grocery trade-Case studies
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51743 , vital:43368
- Description: Customer Experience (CX) is the measurement of interaction between a customer and an organisation over a long time. Customer Experience is a strategic marketing effort that aims to improve the customer journey and touchpoints with the organisations’ product and services. It involves the complete customer journey – starting with the search process, purchase and after-sale processes of the experience. Google Trends identified that online users from all over the world search the key words “Customer Experience” more, often than not. This study considered a reliable measure for Customer Experience. This study endeavours to explore Customer Experience in the grocery retail sector in South Africa to put customer needs at the centre of their business. Extensive research on Customer Experience exist, however Customer Experience in the grocery retail sector in South Africa has not been measured using Professor Phillip Klaus’s new scale in CX. A broad literature review was conducted and Factors influencing Customer Experience in the grocery retail sector were identified and explored. The academic literature selected for the study is founded in the academic theories of Experienced Utility and Service-Dominant (S-D) Logic. The literature formed the foundation for the conceptual model that included the proposed Brand Experience (BE), Service Experience (SE) and Post-purchase / Consumption Experience (PE) independent factors. This treatise formed part of a bigger study of Customer Experience undertaken, using a questionnaire distributed via email, which 858 respondents completed. The study was quantitative. Data analysis included the use of descriptive and inferential statistics, Exploratory Factor Analysis, Reliability and Validity of Measurement, One-Sample T-Tests and the measurement of relationship between the factors. There is a need for companies to explore and understand CX in order to differentiate themselves strategically and to improve the bottom line. This study contributes to the body of knowledge by using academic literature and theories to explore Customer Experience in the grocery retail sector in South Africa. BE involves the customers’ perception of the brand and influence the customer’s experience. Customers look for clues to help inform their SE and expect companies to know their product and basic service promise. The findings of the study identified that BE and SE had a positive and significant influence on each other. Customers will show signs of commitment to an organisation during a positive PE. Similarly, the findings concluded that PE and CX had a statistical and practical significant positive correlation. PE was highlighted as a key determinant of CX. A positive CX will lead to a repeat purchases. Marketing managers need to take into account these factors when formulating CX strategies to influence the bottom line of the organisation. This study concludes with managerial recommendations that the grocery retail sector can implement to influence CX. Some of the recommendations include the appointment of a professional to manage all social media content; training and development opportunities for employees to enhance customer and shopping experience; and the use of customer data from loyalty programmes to promote personalised offers. In summary, a continuous review of CX with the emphasis on PE is recommended, to understand the changing needs of customers in the grocery retail sector. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04