Relationship marketing in retail banks: superannuated concept?
- Authors: Tait, Madele
- Subjects: Relationship marketing , Banks and banking , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/20923 , vital:29418
- Description: All business is based on relationships. The firm only has to make them meaningful for its customers – provided that the customers want this (Grönroos 1994). Relationship marketing concerns the facilitation and managing of the relationships between the business and its customers and was developed as a response to the realisation that businesses were spending vast resources in time and money to attract new customers but very little on retaining existing ones. Relationship marketing is particularly relevant when a customer has alternative service providers to choose from, when the customer makes the selection decision and when there is an ongoing desire or need for a product or service, such as in the banking industry (Morgan & Hunt 1999).
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- Authors: Tait, Madele
- Subjects: Relationship marketing , Banks and banking , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/20923 , vital:29418
- Description: All business is based on relationships. The firm only has to make them meaningful for its customers – provided that the customers want this (Grönroos 1994). Relationship marketing concerns the facilitation and managing of the relationships between the business and its customers and was developed as a response to the realisation that businesses were spending vast resources in time and money to attract new customers but very little on retaining existing ones. Relationship marketing is particularly relevant when a customer has alternative service providers to choose from, when the customer makes the selection decision and when there is an ongoing desire or need for a product or service, such as in the banking industry (Morgan & Hunt 1999).
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Research in financial services: professing a way forward
- Authors: Rootman, Chantal
- Subjects: Financial services industry -- South Africa , Financial services industry -- Customer services -- South Africa , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/21066 , vital:29435
- Description: Outline: What do we know about financial services research? What is the current state of financial services in South Africa? Professing the way forward for financial services research.
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- Authors: Rootman, Chantal
- Subjects: Financial services industry -- South Africa , Financial services industry -- Customer services -- South Africa , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/21066 , vital:29435
- Description: Outline: What do we know about financial services research? What is the current state of financial services in South Africa? Professing the way forward for financial services research.
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Structure and agency in the age of climate change
- Authors: Cherry, Janet
- Subjects: South Africa -- Economic conditions , South Africa -- Social conditions , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/21033 , vital:29429
- Description: What I will present here is based on my grappling over the past three decades with one of the central problems of social science – the relationship between social structure and human agency. This is not a new problem for social scientists; from Karl Marx, who understood that human beings make history, but not in circumstances of their choosing; to the French structuralists who conceived the term ‘relative autonomy’ and ‘overdetermination’; to Anthony Giddens’ ‘structuration theory’ and other contemporary sociologists. What is new are the changing physical circumstances of the world in which we live, which mean that human society can no longer afford to analyse ourselves and our social, political and economic systems independently of the natural world.
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- Authors: Cherry, Janet
- Subjects: South Africa -- Economic conditions , South Africa -- Social conditions , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/21033 , vital:29429
- Description: What I will present here is based on my grappling over the past three decades with one of the central problems of social science – the relationship between social structure and human agency. This is not a new problem for social scientists; from Karl Marx, who understood that human beings make history, but not in circumstances of their choosing; to the French structuralists who conceived the term ‘relative autonomy’ and ‘overdetermination’; to Anthony Giddens’ ‘structuration theory’ and other contemporary sociologists. What is new are the changing physical circumstances of the world in which we live, which mean that human society can no longer afford to analyse ourselves and our social, political and economic systems independently of the natural world.
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The Entrepreneur as a disequilibrating factor in economic process
- Authors: Ncwadi, Mcebisi Ronney
- Subjects: Entrepreneurship , Equilibrium (Economics) , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/55844 , vital:54275
- Description: The evidence of entrepreneurship's significant contribution to economic growth and development, challenges the dominance of general equilibrium theory in microeconomics. The assumptions of the neoclassical economic model which underlies general equilibrium theory has long time been criticised; yet its consideration in policy formulation has not been dismissed despite the fact that general equilibrium theory does not incorporate entrepreneurship. The assumptions embedded in neoclassical economic theory exclude entrepreneurship as an economic variable. However, as microeconomic research finds more and more evidence confirming the importance of new business formation and growth, general equilibrium theory remains incapable of adapting to this reality. To this end general equilibrium theory produces policy prescriptions which favour mainly large, established firms over new, small firms. It is therefore no wonder that a large number of small businesses in South Africa are failing. This lecture presents the theory of the firm and also defines an entrepreneur within the context of the theory of the firm. In doing so, this lecture exposes the shortcomings of the general equilibrium theory which is used to explain entrepreneurship. Based on Schumpeter’s description of an entrepreneur, namely, a Disequilibrating factor of economic processes; this lecture demonstrates how entrepreneurship should be understood and developed within a broader scope of microeconomics discourse.
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- Authors: Ncwadi, Mcebisi Ronney
- Subjects: Entrepreneurship , Equilibrium (Economics) , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/55844 , vital:54275
- Description: The evidence of entrepreneurship's significant contribution to economic growth and development, challenges the dominance of general equilibrium theory in microeconomics. The assumptions of the neoclassical economic model which underlies general equilibrium theory has long time been criticised; yet its consideration in policy formulation has not been dismissed despite the fact that general equilibrium theory does not incorporate entrepreneurship. The assumptions embedded in neoclassical economic theory exclude entrepreneurship as an economic variable. However, as microeconomic research finds more and more evidence confirming the importance of new business formation and growth, general equilibrium theory remains incapable of adapting to this reality. To this end general equilibrium theory produces policy prescriptions which favour mainly large, established firms over new, small firms. It is therefore no wonder that a large number of small businesses in South Africa are failing. This lecture presents the theory of the firm and also defines an entrepreneur within the context of the theory of the firm. In doing so, this lecture exposes the shortcomings of the general equilibrium theory which is used to explain entrepreneurship. Based on Schumpeter’s description of an entrepreneur, namely, a Disequilibrating factor of economic processes; this lecture demonstrates how entrepreneurship should be understood and developed within a broader scope of microeconomics discourse.
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The reward preference/motivation paradox and implications for performance and education
- Authors: Snelgar, Robin
- Subjects: Employee motivation , Incentive (Psychology) , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/21897 , vital:29799
- Description: The focus on reward preference has emerged essentially as a result of the need to identify what really motivates productive behaviour within the workplace, despite the fact that other variables such as retention and attraction have also been taken into consideratin. Motivation has always been an issue of great interest to both reserachers as well as practitioners within the organizational setting, the intention being to find ways to improve performance and, more specifically, particular types of performance within the world of work. Ultimately, the issue has always been how to understand, predict, shape and control human behaviour.
- Full Text: false
- Authors: Snelgar, Robin
- Subjects: Employee motivation , Incentive (Psychology) , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/21897 , vital:29799
- Description: The focus on reward preference has emerged essentially as a result of the need to identify what really motivates productive behaviour within the workplace, despite the fact that other variables such as retention and attraction have also been taken into consideratin. Motivation has always been an issue of great interest to both reserachers as well as practitioners within the organizational setting, the intention being to find ways to improve performance and, more specifically, particular types of performance within the world of work. Ultimately, the issue has always been how to understand, predict, shape and control human behaviour.
- Full Text: false
Water under troubled bridge: the (ir)relevance of Development Studies pedagogies in African universities
- Authors: Makuwira, Jonathan
- Subjects: Development economics , Universities and colleges -- Africa -- Curricula , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/20375 , vital:29271
- Description: The demand for “methodologies of education and learning” is very significant in the current FeesMustFall discourse. This is not just because it is necessary to consider education methodologies, but in the broader scheme of things, it is also a call to both mental and ideological transformation. It challenges university lecturers and educators alike to question their own preconceived pedagogies and engage in an introspection - a 2 reflective moment in their teaching. I will come back to this later in my presentation. The point I am trying to emphasis is that the call for “The-Fall-in-Fees” is a development issue. It is a development issue because it gravitates around access to [Higher] education. We just need to remind ourselves by what Nelson Mandela once said: “Education is the most powerful weapon which you can use to change the world”. We all know-education is a fundamental human right; so too is development (United Nations, 1986). The denial to education is an act of injustice. But like Martin Luther King Jr. said: “Injustice anywhere is a threat to justice everywhere” (Luther King Jr, 1963). In this regard, there is a lot of development injustice to which my lecture this evening alludes to.
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- Authors: Makuwira, Jonathan
- Subjects: Development economics , Universities and colleges -- Africa -- Curricula , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/20375 , vital:29271
- Description: The demand for “methodologies of education and learning” is very significant in the current FeesMustFall discourse. This is not just because it is necessary to consider education methodologies, but in the broader scheme of things, it is also a call to both mental and ideological transformation. It challenges university lecturers and educators alike to question their own preconceived pedagogies and engage in an introspection - a 2 reflective moment in their teaching. I will come back to this later in my presentation. The point I am trying to emphasis is that the call for “The-Fall-in-Fees” is a development issue. It is a development issue because it gravitates around access to [Higher] education. We just need to remind ourselves by what Nelson Mandela once said: “Education is the most powerful weapon which you can use to change the world”. We all know-education is a fundamental human right; so too is development (United Nations, 1986). The denial to education is an act of injustice. But like Martin Luther King Jr. said: “Injustice anywhere is a threat to justice everywhere” (Luther King Jr, 1963). In this regard, there is a lot of development injustice to which my lecture this evening alludes to.
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What is the future of financial inclusion?
- Authors: Mago, Stephen
- Subjects: Financial services industry -- Africa , Banks and banking -- Africa , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/56481 , vital:56688
- Description: The purpose of this lecture is to explicate the future of financial inclusion with a focus on Africa. Understanding financial inclusion, its advantages, and its trajectory into the future sets a scene for future research and debates. Materials and methods: In preparing this lecture, I used systematic literature and bibliometric analysis complemented with field research done in two selected areas (Masvingo district in Zimbabwe and the Kirkwood area in the Eastern Cape, South Africa). Results/Findings: Results show that financial inclusion benefits poverty alleviation, job/employment creation, small business growth (through innovation and creativity), sustainability, closing inequality gaps, inclusive economic growth and development (local, national, regional, and global), closing gender gaps, and the promotion of digital finance. In other words, it creates opportunities for individuals, businesses, and economies in various ways. It also contributes to the attainment of sustainable development goals (SDGs). Globally, stakeholders such as governments, supranational organisations (the UN, the WB, the IMF, the G20) and development banks are working together to achieve financial inclusion. Alleviation or elimination of financial exclusion (FE) is the ultimate. Social implications: Financial inclusion promotes socio-economic transformation and livelihood enhancement. The unbanked, or the financially excluded, and the underbanked benefit from financial inclusion, thus allowing them access to financial services. Conclusions and recommendations: Extant literature and empirical research demonstrate the immense contribution of financial inclusion. It helps to defy the triple challenges of poverty, unemployment, and inequality. This lecture therefore recommends deliberate policy intentions by governments in developing countries to support financial inclusion to benefit the marginalised and promote the attainment of Sustainable Development Goals(SDGs). There is a need to digitise the financial systems for inclusivity. I argue that the future of financial inclusion is achieved not only by technology, but also by acceptance, behaviour, and collaboration/synergy, built around strong ecosystems. An underlying thesis is that financial inclusion benefits economies in many ways.
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- Authors: Mago, Stephen
- Subjects: Financial services industry -- Africa , Banks and banking -- Africa , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/56481 , vital:56688
- Description: The purpose of this lecture is to explicate the future of financial inclusion with a focus on Africa. Understanding financial inclusion, its advantages, and its trajectory into the future sets a scene for future research and debates. Materials and methods: In preparing this lecture, I used systematic literature and bibliometric analysis complemented with field research done in two selected areas (Masvingo district in Zimbabwe and the Kirkwood area in the Eastern Cape, South Africa). Results/Findings: Results show that financial inclusion benefits poverty alleviation, job/employment creation, small business growth (through innovation and creativity), sustainability, closing inequality gaps, inclusive economic growth and development (local, national, regional, and global), closing gender gaps, and the promotion of digital finance. In other words, it creates opportunities for individuals, businesses, and economies in various ways. It also contributes to the attainment of sustainable development goals (SDGs). Globally, stakeholders such as governments, supranational organisations (the UN, the WB, the IMF, the G20) and development banks are working together to achieve financial inclusion. Alleviation or elimination of financial exclusion (FE) is the ultimate. Social implications: Financial inclusion promotes socio-economic transformation and livelihood enhancement. The unbanked, or the financially excluded, and the underbanked benefit from financial inclusion, thus allowing them access to financial services. Conclusions and recommendations: Extant literature and empirical research demonstrate the immense contribution of financial inclusion. It helps to defy the triple challenges of poverty, unemployment, and inequality. This lecture therefore recommends deliberate policy intentions by governments in developing countries to support financial inclusion to benefit the marginalised and promote the attainment of Sustainable Development Goals(SDGs). There is a need to digitise the financial systems for inclusivity. I argue that the future of financial inclusion is achieved not only by technology, but also by acceptance, behaviour, and collaboration/synergy, built around strong ecosystems. An underlying thesis is that financial inclusion benefits economies in many ways.
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