Customer loyalty programmes in the South African banking sector
- Authors: Mashau, Mulanga Lawrence
- Date: 2020
- Subjects: Banks and banking -- South Africa , Customer loyalty programs -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48883 , vital:41167
- Description: This treatise explores factors that drive customer participation in banking loyalty programmes in South Africa. The literature review conducted revealed research is required in this area. The lack of research in this field led to the formulation of the problem statement for the study, which focuses on critical factors that drive customer participation in banking loyalty programmes in South Africa. There have been numerous studies conducted on customer loyalty as a concept. There is, however, a lack of studies on customer loyalty in banking loyalty programmes. The literature review explored definitions of customer loyalty, how they pertain to loyalty programmes, with attitudes and behaviours identified as customer loyalty intermediate factors. This study has approached the assessment of customer loyalty in the banking loyalty programmes by exploring the factors that influence or drive customer participation in loyalty programmes in South Africa. The study was conducted using exploratory factor analysis of loyalty programme measurement items that evaluated attitudes and behaviours related to customer loyalty. The factor analysis was undertaken using data gathered from a self-administered online questionnaire. This treatise is part of a bigger study of loyalty programmes and customer loyalty in different sectors. The sample for this study was randomly selected using snowball and convenience sampling. A sample size of n=613 was used in this study. As part of the data analysis, descriptive statistics were used to compress and organise the sample data. Inferential statistics were used to project the findings of the sample data to the full population. The study concluded that flexibility in the context of rewards not expiring was the most important factor that consumers considered when deciding to participate in a banking loyalty programme. This was followed by reward type. The study revealed that banking loyalty programme customers prefer monetary rewards over all reward types for participation in banking loyalty programmes and thus reward type is deemed as a critical factor in customers’ decisions to participate in banking loyalty programmes. The study also found that banking loyalty programme customers do not perceive reward programme communication methods as an important factor influencing their decision to participate in a banking loyalty programme.
- Full Text:
- Date Issued: 2020
- Authors: Mashau, Mulanga Lawrence
- Date: 2020
- Subjects: Banks and banking -- South Africa , Customer loyalty programs -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48883 , vital:41167
- Description: This treatise explores factors that drive customer participation in banking loyalty programmes in South Africa. The literature review conducted revealed research is required in this area. The lack of research in this field led to the formulation of the problem statement for the study, which focuses on critical factors that drive customer participation in banking loyalty programmes in South Africa. There have been numerous studies conducted on customer loyalty as a concept. There is, however, a lack of studies on customer loyalty in banking loyalty programmes. The literature review explored definitions of customer loyalty, how they pertain to loyalty programmes, with attitudes and behaviours identified as customer loyalty intermediate factors. This study has approached the assessment of customer loyalty in the banking loyalty programmes by exploring the factors that influence or drive customer participation in loyalty programmes in South Africa. The study was conducted using exploratory factor analysis of loyalty programme measurement items that evaluated attitudes and behaviours related to customer loyalty. The factor analysis was undertaken using data gathered from a self-administered online questionnaire. This treatise is part of a bigger study of loyalty programmes and customer loyalty in different sectors. The sample for this study was randomly selected using snowball and convenience sampling. A sample size of n=613 was used in this study. As part of the data analysis, descriptive statistics were used to compress and organise the sample data. Inferential statistics were used to project the findings of the sample data to the full population. The study concluded that flexibility in the context of rewards not expiring was the most important factor that consumers considered when deciding to participate in a banking loyalty programme. This was followed by reward type. The study revealed that banking loyalty programme customers prefer monetary rewards over all reward types for participation in banking loyalty programmes and thus reward type is deemed as a critical factor in customers’ decisions to participate in banking loyalty programmes. The study also found that banking loyalty programme customers do not perceive reward programme communication methods as an important factor influencing their decision to participate in a banking loyalty programme.
- Full Text:
- Date Issued: 2020
Customer’s perception of e-banking services of South African banks: An analysis of selected South African banks in Gauteng
- Authors: Kgosieng, Kamogelo
- Date: 2020
- Subjects: South Africa -- Banking institutions , Electronic funds transfer
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49862 , vital:41810
- Description: The South African banking industry has changed from the traditional brick and mortar banks to online banking. The primary objective of the study examines the customers’ perception of the banks’ e-banking services. This study focuses on Gauteng banking customers who bank with the top five banks, namely: FNB, Standard Bank, ABSA, Nedbank and Capitec, and the digital banking platforms offered by the respective banks. A conceptual model based on the SERVQUAL model, including demographic factors and independent variables such as convenience, risk management, customer awareness, reliability and information search, was derived to assist in measuring the relationship of these factors with the overall perception of digitisation in banking. The Statistica package was used to analyse the items and obtain the results of the study. The results revealed that significant relationships exist between all the variables and the perception of e-banking services, with convenience showing up as the highest contributor to customers’ perception of e-banking service channels, followed by reliability. The results of the study indicate that banks should place priority on ensuring the convenient use of their e-banking systems as well ensuring that the systems are reliable and deliver what is expected by the customer.
- Full Text:
- Date Issued: 2020
- Authors: Kgosieng, Kamogelo
- Date: 2020
- Subjects: South Africa -- Banking institutions , Electronic funds transfer
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49862 , vital:41810
- Description: The South African banking industry has changed from the traditional brick and mortar banks to online banking. The primary objective of the study examines the customers’ perception of the banks’ e-banking services. This study focuses on Gauteng banking customers who bank with the top five banks, namely: FNB, Standard Bank, ABSA, Nedbank and Capitec, and the digital banking platforms offered by the respective banks. A conceptual model based on the SERVQUAL model, including demographic factors and independent variables such as convenience, risk management, customer awareness, reliability and information search, was derived to assist in measuring the relationship of these factors with the overall perception of digitisation in banking. The Statistica package was used to analyse the items and obtain the results of the study. The results revealed that significant relationships exist between all the variables and the perception of e-banking services, with convenience showing up as the highest contributor to customers’ perception of e-banking service channels, followed by reliability. The results of the study indicate that banks should place priority on ensuring the convenient use of their e-banking systems as well ensuring that the systems are reliable and deliver what is expected by the customer.
- Full Text:
- Date Issued: 2020
Developing a service model for a successful freight forwarding organisation in South Africa
- Authors: Kildase, Unathi
- Date: 2020
- Subjects: Physical distribution of goods -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48664 , vital:41057
- Description: The Freight Logistics Industry underpins the efficient movement of freight goods globally and supports the South African economy by accounting for 80% of the movement of goods. While South Africa’s formal trade with the rest of the continent and the world has increased steadily over the years, the country is yet to make significant inroads in some of its larger and fast-growing economies. This is despite having a substantially more diversified economic base and relatively higher levels of technological advance-ment (Department of Research and Information, 2018). Complex challenges relating to transport infrastructure (roads, customs processes, sea- and airports, amongst others), determine the efficiency with which business can be done and therefore has a direct impact on the growth of the Freight Logistics Pro-vider (FLP) industry (Belfreight, 2016). Changes in the global business environment have also led FLP’s to diversity strate-gies, incorporating asset ownership on a small to large scale in order to cope with the ever-changing demands of customers. However, at its core, the FLP industry exists to manage the freight transport process. This study investigated, through interviews and surveys involving senior industry pro-fessionals; whether a service model for a successful FLP could be developed; one that did not require asset ownership. The empirical evidence gathered yielded a list of the top FLP services currently being used in business; together with the support structures and enablers for these services in the form of transport modes. A model was then developed based on these param-eters that would best suit a small to medium sized FLP for success. Success in this study proved to be non-tangible due to the limited information available in company and industry figures, however, indication of an optimal market by product was included in the developed model.
- Full Text:
- Date Issued: 2020
- Authors: Kildase, Unathi
- Date: 2020
- Subjects: Physical distribution of goods -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48664 , vital:41057
- Description: The Freight Logistics Industry underpins the efficient movement of freight goods globally and supports the South African economy by accounting for 80% of the movement of goods. While South Africa’s formal trade with the rest of the continent and the world has increased steadily over the years, the country is yet to make significant inroads in some of its larger and fast-growing economies. This is despite having a substantially more diversified economic base and relatively higher levels of technological advance-ment (Department of Research and Information, 2018). Complex challenges relating to transport infrastructure (roads, customs processes, sea- and airports, amongst others), determine the efficiency with which business can be done and therefore has a direct impact on the growth of the Freight Logistics Pro-vider (FLP) industry (Belfreight, 2016). Changes in the global business environment have also led FLP’s to diversity strate-gies, incorporating asset ownership on a small to large scale in order to cope with the ever-changing demands of customers. However, at its core, the FLP industry exists to manage the freight transport process. This study investigated, through interviews and surveys involving senior industry pro-fessionals; whether a service model for a successful FLP could be developed; one that did not require asset ownership. The empirical evidence gathered yielded a list of the top FLP services currently being used in business; together with the support structures and enablers for these services in the form of transport modes. A model was then developed based on these param-eters that would best suit a small to medium sized FLP for success. Success in this study proved to be non-tangible due to the limited information available in company and industry figures, however, indication of an optimal market by product was included in the developed model.
- Full Text:
- Date Issued: 2020
Development finance institutions and sustainable economic development : a case of the idc South Africa
- Authors: Mare, Timothy
- Date: 2020
- Subjects: Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48872 , vital:41166
- Description: The purpose of this research study is to assess the extent that the Industrial Development Cooperation (IDC) of South Africa a Development Finance Institution (DFI), has contributed to the sustainable economic development of South Africa. The objective is to quantify the impact that is attributed to the IDC’s activities in South Africa in terms of socio-economic development contributing to sustainable economic development. Social development is fundamentally important in contributing to the economic development of any country. The research constituted the collection and quantitative analysis of data using reports from the IDC. The social output index modelling developed by the World Bank was used to analyse the data and make conclusive arguments regarding the impact that the IDC was having on economic development. The findings indicate that the IDC significantly lends less comparatively to lower income groups thus resulting in a negative contribution in terms of social developmental goals. Further the analysis through social output index model suggests that the IDC in as far as socio-development is concerned did not contributing positively to sustainable economic development between 2014 and 2018 reporting periods. The following recommendations are suggested: Increase awareness about the real impact of each investment across the IDC group, this will ensure that all proposals for investment are assessed with a component focusing on a socio-developmental perspective; reduce the number of mandates that the IDC currently has and establish broader frameworks for DFIs regardless of which government is in power or control.
- Full Text:
- Date Issued: 2020
- Authors: Mare, Timothy
- Date: 2020
- Subjects: Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48872 , vital:41166
- Description: The purpose of this research study is to assess the extent that the Industrial Development Cooperation (IDC) of South Africa a Development Finance Institution (DFI), has contributed to the sustainable economic development of South Africa. The objective is to quantify the impact that is attributed to the IDC’s activities in South Africa in terms of socio-economic development contributing to sustainable economic development. Social development is fundamentally important in contributing to the economic development of any country. The research constituted the collection and quantitative analysis of data using reports from the IDC. The social output index modelling developed by the World Bank was used to analyse the data and make conclusive arguments regarding the impact that the IDC was having on economic development. The findings indicate that the IDC significantly lends less comparatively to lower income groups thus resulting in a negative contribution in terms of social developmental goals. Further the analysis through social output index model suggests that the IDC in as far as socio-development is concerned did not contributing positively to sustainable economic development between 2014 and 2018 reporting periods. The following recommendations are suggested: Increase awareness about the real impact of each investment across the IDC group, this will ensure that all proposals for investment are assessed with a component focusing on a socio-developmental perspective; reduce the number of mandates that the IDC currently has and establish broader frameworks for DFIs regardless of which government is in power or control.
- Full Text:
- Date Issued: 2020
Economic convergence among the SADC members
- Authors: Mbangezeli, Sinawo
- Date: 2020
- Subjects: Convergence (Economics)
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48927 , vital:41171
- Description: This study utilized beta convergence to investigate the catch-up process among the Southern African Development Community (SADC) for the period 1971 to 2017. The theoretical underpinning of this study was that of neoclassical economists, such as Solow (1956) and Barro and Sala-I-Martin (1990, 1991). Gross Domestic Product (GDP) growth rates and per capita growth rates were used to test for the convergence hypothesis. This study employed conventional unit root test which include the Augmented Dickey-Fuller (ADF) test, Phillips Perron (PP) test and the Kwiatkowski Phillips Schmidt Shin (KPSS) test. As well the Dickey Fuller-GLS and NG-Perron modified unit root tests. In addition, the Lee-Strazicich (LS) and Zivot- Andrew (ZA) unit root tests were used to allow for structural breaks. The conventional and modified unit root tests showed that most countries show evidence of GDP growth convergence, the exception being on the KPSS unit root test. Furthermore, most countries showed evidence of convergence when classified according to income levels. Meanwhile, when the structural breaks unit root tests when performed there was a strong evidence of both GDP growth and GDP per capita growth rates. Except in a few cases of the Lee-Strazicich tests. Lastly, the Flexible Fourier Form (FFF) unit root test was performed following the Enders and Lee (2012) methodology. The t-statistics under the FFF test reveal that all members besides Congo and Zimbabwe converge towards the SADC average growth rates. Similarly, all lower-middle economies catch up to the upper-middle- and high-income level economies and upper-middle economies converge to Seychelles’ GDP growth rates. Whereas only Congo and Tanzania among the lower income economies converge toward the average GDP growth rates of the other countries. In addition, all members show evidence of per capita GDP convergence except when the test is performed in panel A. Based on the reported results, the paper recommends that measures should be put in place to aid non-converging member states, adoption of growth promoting policies and that there should be harsh consequences for countries that do not improve their growth rates.
- Full Text:
- Date Issued: 2020
- Authors: Mbangezeli, Sinawo
- Date: 2020
- Subjects: Convergence (Economics)
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48927 , vital:41171
- Description: This study utilized beta convergence to investigate the catch-up process among the Southern African Development Community (SADC) for the period 1971 to 2017. The theoretical underpinning of this study was that of neoclassical economists, such as Solow (1956) and Barro and Sala-I-Martin (1990, 1991). Gross Domestic Product (GDP) growth rates and per capita growth rates were used to test for the convergence hypothesis. This study employed conventional unit root test which include the Augmented Dickey-Fuller (ADF) test, Phillips Perron (PP) test and the Kwiatkowski Phillips Schmidt Shin (KPSS) test. As well the Dickey Fuller-GLS and NG-Perron modified unit root tests. In addition, the Lee-Strazicich (LS) and Zivot- Andrew (ZA) unit root tests were used to allow for structural breaks. The conventional and modified unit root tests showed that most countries show evidence of GDP growth convergence, the exception being on the KPSS unit root test. Furthermore, most countries showed evidence of convergence when classified according to income levels. Meanwhile, when the structural breaks unit root tests when performed there was a strong evidence of both GDP growth and GDP per capita growth rates. Except in a few cases of the Lee-Strazicich tests. Lastly, the Flexible Fourier Form (FFF) unit root test was performed following the Enders and Lee (2012) methodology. The t-statistics under the FFF test reveal that all members besides Congo and Zimbabwe converge towards the SADC average growth rates. Similarly, all lower-middle economies catch up to the upper-middle- and high-income level economies and upper-middle economies converge to Seychelles’ GDP growth rates. Whereas only Congo and Tanzania among the lower income economies converge toward the average GDP growth rates of the other countries. In addition, all members show evidence of per capita GDP convergence except when the test is performed in panel A. Based on the reported results, the paper recommends that measures should be put in place to aid non-converging member states, adoption of growth promoting policies and that there should be harsh consequences for countries that do not improve their growth rates.
- Full Text:
- Date Issued: 2020
Economic growth and carbon emissions in BICS countries
- Authors: Mapapu, Babalwa
- Date: 2020
- Subjects: Economic development Atmospheric carbon dioxide -- Economic aspects
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/48861 , vital:41165
- Description: Of recent carbon emissions have become an increasing concern for economies worldwide. The study investigates the relationship between carbon emissions and economic growth for the BICS (Brazil, India, China and South Africa), one of the largest emitters of carbon dioxide worldwide. ARDL methodology is employed which is applied to annual data covering a period of 1970 to 2017. The empirical results indicate there is a long run negative relationship between carbon emissions and economic growth. Overall results thus encourage policymakers to continue to embark on energy efficiency programmes which specifically target lower levels of carbon pollution.
- Full Text:
- Date Issued: 2020
- Authors: Mapapu, Babalwa
- Date: 2020
- Subjects: Economic development Atmospheric carbon dioxide -- Economic aspects
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/48861 , vital:41165
- Description: Of recent carbon emissions have become an increasing concern for economies worldwide. The study investigates the relationship between carbon emissions and economic growth for the BICS (Brazil, India, China and South Africa), one of the largest emitters of carbon dioxide worldwide. ARDL methodology is employed which is applied to annual data covering a period of 1970 to 2017. The empirical results indicate there is a long run negative relationship between carbon emissions and economic growth. Overall results thus encourage policymakers to continue to embark on energy efficiency programmes which specifically target lower levels of carbon pollution.
- Full Text:
- Date Issued: 2020
Effects of economic growth on greenhouse emissions
- Mkunyana, Asebenzile Priscilla
- Authors: Mkunyana, Asebenzile Priscilla
- Date: 2020
- Subjects: Greenhouse gases -- Environmental aspects -- Africa , Climate change mitigation
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/50404 , vital:42162
- Description: This study employs the panel cointegration and Pooled Mean Group technique to examine the effects of economic growth on greenhouse emissions using the panel data from the period of 1970 to 2014 for five Southern African Development Community group of countries. The increase in the combustion of burning fossil fuels has become the global threat in environmental quality. The Environmental Kuznets Curve hypothesis postulates that at the primary stages of industrial economies there is more extracting of natural resources and more agricultural activities taking place as a result the waste generation and resource depletion accelerate. However, as the economic development improves more, the curve reaches a threshold where it starts to decline due to the increase in economic growth and the change to information-based industries. Based on the empirical evidence, the variables of this study were found to be stationary at first difference and integrated of I(0) and I(1) using Im, Pesaran & Shin W-stat, Fisher ADF, and Levin, Lin & Chu panel unit root test. The existing long-run relationship between the variables were found in both the Pedroni and Kao cointegration test and were significant at 5% in finding the relationship between the variables. The Pooled Mean Group demonstrated mixed results in the study’s regressions, monotonic relationship was found between carbon dioxide and economic growth. The strong existence relationship between economic growth and energy consumption was found to be significant at the 1% level. These results are in line with the EKC hypothesis, which assumes that as the income level increases the society will start to be environmentally friendly and the technology advancement will decrease the emission of pollutants. In addition, in finding the causal relationship between variables, the researcher used the Granger causality test, with the results from this test revealing a unidirectional and bidirectional relationship between all the chosen variables. These results are important for policy makers.
- Full Text:
- Date Issued: 2020
- Authors: Mkunyana, Asebenzile Priscilla
- Date: 2020
- Subjects: Greenhouse gases -- Environmental aspects -- Africa , Climate change mitigation
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/50404 , vital:42162
- Description: This study employs the panel cointegration and Pooled Mean Group technique to examine the effects of economic growth on greenhouse emissions using the panel data from the period of 1970 to 2014 for five Southern African Development Community group of countries. The increase in the combustion of burning fossil fuels has become the global threat in environmental quality. The Environmental Kuznets Curve hypothesis postulates that at the primary stages of industrial economies there is more extracting of natural resources and more agricultural activities taking place as a result the waste generation and resource depletion accelerate. However, as the economic development improves more, the curve reaches a threshold where it starts to decline due to the increase in economic growth and the change to information-based industries. Based on the empirical evidence, the variables of this study were found to be stationary at first difference and integrated of I(0) and I(1) using Im, Pesaran & Shin W-stat, Fisher ADF, and Levin, Lin & Chu panel unit root test. The existing long-run relationship between the variables were found in both the Pedroni and Kao cointegration test and were significant at 5% in finding the relationship between the variables. The Pooled Mean Group demonstrated mixed results in the study’s regressions, monotonic relationship was found between carbon dioxide and economic growth. The strong existence relationship between economic growth and energy consumption was found to be significant at the 1% level. These results are in line with the EKC hypothesis, which assumes that as the income level increases the society will start to be environmentally friendly and the technology advancement will decrease the emission of pollutants. In addition, in finding the causal relationship between variables, the researcher used the Granger causality test, with the results from this test revealing a unidirectional and bidirectional relationship between all the chosen variables. These results are important for policy makers.
- Full Text:
- Date Issued: 2020
Efficient market hypothesis : testing weak-form efficiency on the Johannesburg stock exchange
- Authors: Eaton, Bradley Hayes
- Date: 2020
- Subjects: Efficient market theory
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/47895 , vital:40396
- Description: Understanding financial markets is paramount in acknowledging the flow of domestic and foreign funds over time. In this study, net market capitalisation price and simple return characteristics were investigated for the period from January 2009 to December 2017. An empirical, statistical approach was used to explore the possibility that, since the 2008 financial crisis, forward-looking, aggregate market and financial-oriented equity indices have conformed to the Efficient Market Hypothesis. Accordingly, monthly observations were made to ensure long-run traits were identified and scrutinised. Such revelations are important for portfolio diversification, risk, and expected return potentials with respect to South African equity markets. Based on the study, it was found that random walks were evident in both the price and return time-series as a result of significant stochastic price action, supported by evidence suggesting non-normality of price and return distributions. Unit root and stationarity modelling confirmed such traits. However, significant trending behaviours were evident in the auto-correlation figures with regards to prices, despite mean-reverting and stochastic influences. Therefore, it was concluded from the results of the study that the respective time-series were weak-form efficient. The empirical component was supplemented by a comprehensive investigation into the market determinants of financial market inefficiencies, including partial correlations, contagion effects, momentum, financial bubbles, and liquidity issues. Secondary objectives of the study included identifying the roles of security exchanges and the effect of international linkages, as a result of globalisation, on the financial markets. Increased macro-economic and systems integration has led to positive and negative connotations for business cycles. Spill-over effects into global equity markets are evident as can be seen through the co-integration of leading world exchanges, both in the developed and emerging market spheres. Fundamental to this study was the sensitivity of South African equity markets to recessionary pressures, as analysed through the efficiency of aggregated equity indices.
- Full Text:
- Date Issued: 2020
- Authors: Eaton, Bradley Hayes
- Date: 2020
- Subjects: Efficient market theory
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/47895 , vital:40396
- Description: Understanding financial markets is paramount in acknowledging the flow of domestic and foreign funds over time. In this study, net market capitalisation price and simple return characteristics were investigated for the period from January 2009 to December 2017. An empirical, statistical approach was used to explore the possibility that, since the 2008 financial crisis, forward-looking, aggregate market and financial-oriented equity indices have conformed to the Efficient Market Hypothesis. Accordingly, monthly observations were made to ensure long-run traits were identified and scrutinised. Such revelations are important for portfolio diversification, risk, and expected return potentials with respect to South African equity markets. Based on the study, it was found that random walks were evident in both the price and return time-series as a result of significant stochastic price action, supported by evidence suggesting non-normality of price and return distributions. Unit root and stationarity modelling confirmed such traits. However, significant trending behaviours were evident in the auto-correlation figures with regards to prices, despite mean-reverting and stochastic influences. Therefore, it was concluded from the results of the study that the respective time-series were weak-form efficient. The empirical component was supplemented by a comprehensive investigation into the market determinants of financial market inefficiencies, including partial correlations, contagion effects, momentum, financial bubbles, and liquidity issues. Secondary objectives of the study included identifying the roles of security exchanges and the effect of international linkages, as a result of globalisation, on the financial markets. Increased macro-economic and systems integration has led to positive and negative connotations for business cycles. Spill-over effects into global equity markets are evident as can be seen through the co-integration of leading world exchanges, both in the developed and emerging market spheres. Fundamental to this study was the sensitivity of South African equity markets to recessionary pressures, as analysed through the efficiency of aggregated equity indices.
- Full Text:
- Date Issued: 2020
Employee retention as a strategy for the sustainability of rehabilitation services within the Nelson Mandela Bay Health District
- Authors: Campbell, Teneille Dawn
- Date: 2020
- Subjects: Employee retention--South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47530 , vital:40124
- Description: Health care facilities in the South African public sector have, over time, become notorious for poor service delivery, peppered with issues of poor governance, weak administration capabilities, and ailing working conditions. Often, the consequence hereof is a loss of good talent to both the private sector and health sectors abroad, all the while placing more strain on institutional service delivery capabilities. To achieve the United Nation’s Sustainable Development Goal (SDG) of Universal Health Coverage (UHC) by 2030, the strengthening of health systems is critical. The purpose of this study is therefore to offer supportable solutions to improve and maintain a sustainable rehabilitation service in the Nelson Mandela Metro through successful retention of staff. The aim of this study then is to investigate the influence that Human Resources (HR) processes, working conditions and leadership have had on retention of staff. A review of the available literature was conducted on possible factors that contribute to the problem and the solutions thereof. The study population included all staff that worked in rehabilitation service departments in the public health institutions in the Nelson Mandela Metro, namely; physiotherapy, occupational therapy, speech therapy and audiology. The sample constituted n=51 respondents. Data was collected via a questionnaire as the selected measurement tool. The data was analysed using the statistical data analysis software system, TIBCO Statistica (version 13), and selected methods for quantitative data. The results of the study showed that only HR processes were significantly and positively (r = 0.67, p < 0.05) related to retention. It means that satisfying the HR needs of this population is most likely to retain their employ and improve and maintain rehabilitation service delivery in the selected metro. Descriptive statistics of all the variables were also calculated and reported on. Lastly, the managerial implications of the study findings were reported on.
- Full Text:
- Date Issued: 2020
- Authors: Campbell, Teneille Dawn
- Date: 2020
- Subjects: Employee retention--South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47530 , vital:40124
- Description: Health care facilities in the South African public sector have, over time, become notorious for poor service delivery, peppered with issues of poor governance, weak administration capabilities, and ailing working conditions. Often, the consequence hereof is a loss of good talent to both the private sector and health sectors abroad, all the while placing more strain on institutional service delivery capabilities. To achieve the United Nation’s Sustainable Development Goal (SDG) of Universal Health Coverage (UHC) by 2030, the strengthening of health systems is critical. The purpose of this study is therefore to offer supportable solutions to improve and maintain a sustainable rehabilitation service in the Nelson Mandela Metro through successful retention of staff. The aim of this study then is to investigate the influence that Human Resources (HR) processes, working conditions and leadership have had on retention of staff. A review of the available literature was conducted on possible factors that contribute to the problem and the solutions thereof. The study population included all staff that worked in rehabilitation service departments in the public health institutions in the Nelson Mandela Metro, namely; physiotherapy, occupational therapy, speech therapy and audiology. The sample constituted n=51 respondents. Data was collected via a questionnaire as the selected measurement tool. The data was analysed using the statistical data analysis software system, TIBCO Statistica (version 13), and selected methods for quantitative data. The results of the study showed that only HR processes were significantly and positively (r = 0.67, p < 0.05) related to retention. It means that satisfying the HR needs of this population is most likely to retain their employ and improve and maintain rehabilitation service delivery in the selected metro. Descriptive statistics of all the variables were also calculated and reported on. Lastly, the managerial implications of the study findings were reported on.
- Full Text:
- Date Issued: 2020
Examining the effect of Diversity, Inclusion and Equity on Work Engagement and Innovation on South African Organisations
- Authors: Efalao, D M
- Date: 2020
- Subjects: Organizational effectiveness -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48202 , vital:40520
- Description: The biggest strengths of organisational success lie in its employees; therefore, employee engagement is a fundamental force that is linked to organisational effectiveness and success. The level of employee engagement in South Africa according to the polls remains very low. On the other front, innovative ideas prove to be a vital element of organisational innovativeness and progress. Today’s business environment is unstable and to remain relevant in the marketplace, it is imperative for organisations to embrace innovation and become responsive to changing customer needs. South Africa’s population is very diverse coming second in diversity after the United States. The diversity of South Africa as a national endowment could be investigated to see if it could be leveraged to improve organisational innovation and effectiveness through work engagement. Being mindful of the fact that being diverse is not equal to being inclusive, inclusion is also investigated to see its effect on work engagement and organisational innovation. The principle of fairness (equity) was also investigated with relation to engagement and innovation. The purpose of the study is to assist organisations to improve employee engagement and organisational innovation by taking advantage of the national factor endowment of diversity and inclusion. Equity is investigated as an important principle that could possibly have an effect on employee engagement or organisational innovation. The findings were that diversity and inclusion have a significant relationship with employee engagement and organisational innovativeness while equity has a significant relationship with organisational innovativeness. Recommendations were therefore made to leaders of the organisations to embrace workforce diversity, inclusion and fairness in organisational structures and practices in order to realise improved employee engagement and organisational innovativeness.
- Full Text:
- Date Issued: 2020
- Authors: Efalao, D M
- Date: 2020
- Subjects: Organizational effectiveness -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48202 , vital:40520
- Description: The biggest strengths of organisational success lie in its employees; therefore, employee engagement is a fundamental force that is linked to organisational effectiveness and success. The level of employee engagement in South Africa according to the polls remains very low. On the other front, innovative ideas prove to be a vital element of organisational innovativeness and progress. Today’s business environment is unstable and to remain relevant in the marketplace, it is imperative for organisations to embrace innovation and become responsive to changing customer needs. South Africa’s population is very diverse coming second in diversity after the United States. The diversity of South Africa as a national endowment could be investigated to see if it could be leveraged to improve organisational innovation and effectiveness through work engagement. Being mindful of the fact that being diverse is not equal to being inclusive, inclusion is also investigated to see its effect on work engagement and organisational innovation. The principle of fairness (equity) was also investigated with relation to engagement and innovation. The purpose of the study is to assist organisations to improve employee engagement and organisational innovation by taking advantage of the national factor endowment of diversity and inclusion. Equity is investigated as an important principle that could possibly have an effect on employee engagement or organisational innovation. The findings were that diversity and inclusion have a significant relationship with employee engagement and organisational innovativeness while equity has a significant relationship with organisational innovativeness. Recommendations were therefore made to leaders of the organisations to embrace workforce diversity, inclusion and fairness in organisational structures and practices in order to realise improved employee engagement and organisational innovativeness.
- Full Text:
- Date Issued: 2020
Exploring the Employee-Supervisor relationship in the Credit Recovery Department of a Financial institution
- Authors: Ndamse, Asanda Vuyo
- Date: 2020
- Subjects: Financial institutions -- South Africa -- Leadership Collection agencies -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/49975 , vital:41966
- Description: This study aimed to investigate and understand employee-supervisor relationship working in the credit recovery department of a large South African financial institution. The focus of the investigation, through qualitative research, was on numerous issues relating to their experiences working within a financial institution. The Credit Recovery Department which had nine separate divisions were particularly concerned about three main areas from survey results that they conduct yearly. The respondents to the survey were the call centre agents and team leaders. The employees surveyed felt that there was insufficient recognition for their contribution, the supervisor did not facilitate productive team engagements, and there was a lack of provision of formal and self-directed learning opportunities. These aspects were viewed as highly critical aspects of the employee-supervisor relationship and important to achieving set departmental objectives. Due to a lack of understanding of the cause of the perceptions captured by the survey, the main purpose of the study was to explore the employees’ attitudes, feelings, beliefs, experiences, reactions and concerns about the way their contributions were recognised, team engagements were facilitated, and the lack of formal and self-directed learning opportunities. From the ten questions that were asked, the three lowest scored questions were then put to the focus groups. The questions were tailored as open-ended, conversational questions with a specific focus on the three concerning areas. The first major theme that emerged from all focus groups is leadership and the style of leadership. Secondly, growth and development were a concern again for both call centre agents and team leaders, and issues were raised throughout the sessions, not only in response to the question on selfdirected learning. Further major themes that emerged were rewards and benefits, and lastly workload and systems. The findings from this study are anticipated to have important policy implications while meeting set standards for the employee-supervisor relationship status.
- Full Text:
- Date Issued: 2020
- Authors: Ndamse, Asanda Vuyo
- Date: 2020
- Subjects: Financial institutions -- South Africa -- Leadership Collection agencies -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/49975 , vital:41966
- Description: This study aimed to investigate and understand employee-supervisor relationship working in the credit recovery department of a large South African financial institution. The focus of the investigation, through qualitative research, was on numerous issues relating to their experiences working within a financial institution. The Credit Recovery Department which had nine separate divisions were particularly concerned about three main areas from survey results that they conduct yearly. The respondents to the survey were the call centre agents and team leaders. The employees surveyed felt that there was insufficient recognition for their contribution, the supervisor did not facilitate productive team engagements, and there was a lack of provision of formal and self-directed learning opportunities. These aspects were viewed as highly critical aspects of the employee-supervisor relationship and important to achieving set departmental objectives. Due to a lack of understanding of the cause of the perceptions captured by the survey, the main purpose of the study was to explore the employees’ attitudes, feelings, beliefs, experiences, reactions and concerns about the way their contributions were recognised, team engagements were facilitated, and the lack of formal and self-directed learning opportunities. From the ten questions that were asked, the three lowest scored questions were then put to the focus groups. The questions were tailored as open-ended, conversational questions with a specific focus on the three concerning areas. The first major theme that emerged from all focus groups is leadership and the style of leadership. Secondly, growth and development were a concern again for both call centre agents and team leaders, and issues were raised throughout the sessions, not only in response to the question on selfdirected learning. Further major themes that emerged were rewards and benefits, and lastly workload and systems. The findings from this study are anticipated to have important policy implications while meeting set standards for the employee-supervisor relationship status.
- Full Text:
- Date Issued: 2020
Exploring the motivational factors of millennials in the automotive sector in South Africa
- Authors: Walters, Ashraf
- Date: 2020
- Subjects: Automobile industry and trade -- South Africa , Employee motivation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50709 , vital:42388
- Description: Motivation in the workplace is the willingness of employees to exert high levels of effort in achieving the organisations goals and objectives. Motivation has been studied by psychologists and organisational experts throughout the ages and was consistently found that motivated employees provide organisations with improved productivity and a competitive edge. Millennials, born between the years of 1980 and 2000, are the biggest cohort since the baby boomer to enter the workplace. A significant amount of research was done on the characteristics of millennials but there is a limited amount of empirical research done on understanding and potentially improving motivation of millennials. The automotive industry is a key player and contributor to South Africa’s gross domestic product and employs a great number of people in direct and indirect jobs throughout the value chain. Against this backdrop, research was conducted within the automotive sector in the Gauteng and Eastern Cape (Nelson Mandela Bay) regions in South Africa aimed at exploring motivation under the context of leadership, communication, social responsibility, rewards and, given the tech savvy nature of millennials, the use of technology. This study was conducted under the positivistic paradigm, which employed a quantitative approach, by means of a questionnaire survey. The study and review of the literature by the researcher found that millennials value leadership which supports, and guides as oppose to enforces. Communication, which is transparent, concise but frequent. They are willing to make personal sacrifices working for an organisation who genuinely cares about Environment.Furthermore, millennials demand using technology to improve efficiency and interestingly, regards career development more than money as the most important and rewarding aspect. By understanding the motivational factors of millennials, Leaders can be equipped to keep them engaged, motivated and highly productive, after all, they are not only the future, but are fast becoming the present.
- Full Text:
- Date Issued: 2020
- Authors: Walters, Ashraf
- Date: 2020
- Subjects: Automobile industry and trade -- South Africa , Employee motivation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50709 , vital:42388
- Description: Motivation in the workplace is the willingness of employees to exert high levels of effort in achieving the organisations goals and objectives. Motivation has been studied by psychologists and organisational experts throughout the ages and was consistently found that motivated employees provide organisations with improved productivity and a competitive edge. Millennials, born between the years of 1980 and 2000, are the biggest cohort since the baby boomer to enter the workplace. A significant amount of research was done on the characteristics of millennials but there is a limited amount of empirical research done on understanding and potentially improving motivation of millennials. The automotive industry is a key player and contributor to South Africa’s gross domestic product and employs a great number of people in direct and indirect jobs throughout the value chain. Against this backdrop, research was conducted within the automotive sector in the Gauteng and Eastern Cape (Nelson Mandela Bay) regions in South Africa aimed at exploring motivation under the context of leadership, communication, social responsibility, rewards and, given the tech savvy nature of millennials, the use of technology. This study was conducted under the positivistic paradigm, which employed a quantitative approach, by means of a questionnaire survey. The study and review of the literature by the researcher found that millennials value leadership which supports, and guides as oppose to enforces. Communication, which is transparent, concise but frequent. They are willing to make personal sacrifices working for an organisation who genuinely cares about Environment.Furthermore, millennials demand using technology to improve efficiency and interestingly, regards career development more than money as the most important and rewarding aspect. By understanding the motivational factors of millennials, Leaders can be equipped to keep them engaged, motivated and highly productive, after all, they are not only the future, but are fast becoming the present.
- Full Text:
- Date Issued: 2020
Exploring the role of HRM in the ministry of health’s decentralisation policy
- Authors: Cekwane, Thulane Johannes
- Date: 2020
- Subjects: Personnel management
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/47490 , vital:40127
- Description: According to Rigoli and Dussault (2003), HR in the health sectors are regarded as strategic actors and are not entirely involved in the delivery of health services. Morgan–Javis (2015) further maintains that in 2011 decentralisation was launched with a view to decentralise health services from the Ministry of Health (MOH) to the Ministry of Local Government and Chieftainship Affairs (MOLGCA). There has been increased attention on the restructuring process of the health sector reform but little priority has been given as to how to decentralise key human resources functions. A guiding policy was developed and endorsed in 2014, but still excludes how these human resources functions are to be decentralised. Centralised human resources services is an impediment in the transformation process of improved health care services for the Basotho Nation (Morgan–Javis, 2015).Ulrich’s (1998) HR model formed the theoretical model of study.This study aimed to explore how the Human Resources (HR) functions support the decentralisation in the Ministry of Health. Data was collected through in-depth interviews. The sample consisted ofall eight (8) Directors from the Ministry of Health. These Directors were knowledgeable about phenomenon being studied. Thematic analysis was used to examine the main theme.The data collected through interviews emerged into different categories of themes from the interview data set such as Conceptualising decentralisation, HR’s role, Employee buy-in and Decentralisation and implementation
- Full Text:
- Date Issued: 2020
- Authors: Cekwane, Thulane Johannes
- Date: 2020
- Subjects: Personnel management
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/47490 , vital:40127
- Description: According to Rigoli and Dussault (2003), HR in the health sectors are regarded as strategic actors and are not entirely involved in the delivery of health services. Morgan–Javis (2015) further maintains that in 2011 decentralisation was launched with a view to decentralise health services from the Ministry of Health (MOH) to the Ministry of Local Government and Chieftainship Affairs (MOLGCA). There has been increased attention on the restructuring process of the health sector reform but little priority has been given as to how to decentralise key human resources functions. A guiding policy was developed and endorsed in 2014, but still excludes how these human resources functions are to be decentralised. Centralised human resources services is an impediment in the transformation process of improved health care services for the Basotho Nation (Morgan–Javis, 2015).Ulrich’s (1998) HR model formed the theoretical model of study.This study aimed to explore how the Human Resources (HR) functions support the decentralisation in the Ministry of Health. Data was collected through in-depth interviews. The sample consisted ofall eight (8) Directors from the Ministry of Health. These Directors were knowledgeable about phenomenon being studied. Thematic analysis was used to examine the main theme.The data collected through interviews emerged into different categories of themes from the interview data set such as Conceptualising decentralisation, HR’s role, Employee buy-in and Decentralisation and implementation
- Full Text:
- Date Issued: 2020
Factors influencing organisational commitment amongst generation Z in South Africa
- Authors: Masia, Thapelo
- Date: 2020
- Subjects: Staff Retention -- South Africa , Young adults -- Employment -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/50294 , vital:42093
- Description: In a world of constant change, organisations face demanding pressures and challenges. Now, more than ever, organisations need to optimise resources in maximising outcomes in order to maintain a competitive advantage. In doing so, it must be acknowledged that people remain the most valuable resource in achieving organisational success. This has led to a war for talent across and between organisations. In South Africa this situation is complicated for many reasons, including the fact that there is a skills shortage crisis faced in South Africa and because many experienced Baby Boomers are now reaching retirement age. This time is also marked by the entry of the newest member of the workforce, this being Generation Z. These considerations make it important for organisations to create relevant strategies to build and retain the organisational commitment of top talent, more specifically that of Generation Z. Organisational commitment is a key organisational consideration in driving employee behaviour and attitude through influencing performance, satisfaction, organisational citizenship and motivation. The aim of this study was to explore the factors influencing organisational commitment amongst Generation Z employees in the South African workplace. This is important in assisting organisations in developing and enhancing attraction and retention strategies for current and future talent.
- Full Text:
- Date Issued: 2020
- Authors: Masia, Thapelo
- Date: 2020
- Subjects: Staff Retention -- South Africa , Young adults -- Employment -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/50294 , vital:42093
- Description: In a world of constant change, organisations face demanding pressures and challenges. Now, more than ever, organisations need to optimise resources in maximising outcomes in order to maintain a competitive advantage. In doing so, it must be acknowledged that people remain the most valuable resource in achieving organisational success. This has led to a war for talent across and between organisations. In South Africa this situation is complicated for many reasons, including the fact that there is a skills shortage crisis faced in South Africa and because many experienced Baby Boomers are now reaching retirement age. This time is also marked by the entry of the newest member of the workforce, this being Generation Z. These considerations make it important for organisations to create relevant strategies to build and retain the organisational commitment of top talent, more specifically that of Generation Z. Organisational commitment is a key organisational consideration in driving employee behaviour and attitude through influencing performance, satisfaction, organisational citizenship and motivation. The aim of this study was to explore the factors influencing organisational commitment amongst Generation Z employees in the South African workplace. This is important in assisting organisations in developing and enhancing attraction and retention strategies for current and future talent.
- Full Text:
- Date Issued: 2020
Financial inclusion and food security nexus: Evidence from Southern African Development Community (SADC)
- Authors: Machili, Tharollo
- Date: 2020
- Subjects: Economic growth, development, planning , Finance -- Developing countries
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/49886 , vital:41813
- Description: Everywhere on the African continent, governments are starting to realize the crucial role of financial inclusion in mitigating poverty and contributing to sustainable and inclusive economic development and stability. Emerging evidence indicates that financial sector deepening is essential for facilitating economic development. The 2016 SADC financial inclusion strategy asserts that inclusive economic growth has a positive impact on the needy through minimizing income inequality and increasing employment Finmark Trust (2016). Recent developments in financial services for the low-income segment, specifically, reveals how financial inclusion can strengthen the dependence of a vulnerable and excluded population (Demirgüç-Kunt, Klapper, Singer, Ansar and Hess, 2017). As such, many countries within the continent now have national financial inclusion strategies and lead core initiatives to enhance financial markets. A number of researcher’s stress that financial inclusion, especially the use of digital financial services and mobile money services, can have developmental benefits Although studies fail to concur on the direction of the effect that financial inclusion has on economic development. It is worth noting that, even studies that do not find any evidence of the relationship between financial inclusion and economic development to support this hypothesis, also emphasize the prospect of attaining better outcomes through careful consideration of local needs
- Full Text:
- Date Issued: 2020
- Authors: Machili, Tharollo
- Date: 2020
- Subjects: Economic growth, development, planning , Finance -- Developing countries
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/49886 , vital:41813
- Description: Everywhere on the African continent, governments are starting to realize the crucial role of financial inclusion in mitigating poverty and contributing to sustainable and inclusive economic development and stability. Emerging evidence indicates that financial sector deepening is essential for facilitating economic development. The 2016 SADC financial inclusion strategy asserts that inclusive economic growth has a positive impact on the needy through minimizing income inequality and increasing employment Finmark Trust (2016). Recent developments in financial services for the low-income segment, specifically, reveals how financial inclusion can strengthen the dependence of a vulnerable and excluded population (Demirgüç-Kunt, Klapper, Singer, Ansar and Hess, 2017). As such, many countries within the continent now have national financial inclusion strategies and lead core initiatives to enhance financial markets. A number of researcher’s stress that financial inclusion, especially the use of digital financial services and mobile money services, can have developmental benefits Although studies fail to concur on the direction of the effect that financial inclusion has on economic development. It is worth noting that, even studies that do not find any evidence of the relationship between financial inclusion and economic development to support this hypothesis, also emphasize the prospect of attaining better outcomes through careful consideration of local needs
- Full Text:
- Date Issued: 2020
Foreign aid : in Africa and the middle east
- Authors: Mabaso, Sizakele Miki
- Date: 2020
- Subjects: Economic assistance -- Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48742 , vital:41067
- Description: The aim of this dissertation is to study the nature of Foreign aid in African and Middle Eastern countries. Examining what Foreign aid is, how it is identified and defined, what causes the need for Foreign aid and how Foreign aid affects the population in Africa and The Middle East? The ongoing debate between developed and developing countries about the state African and Middle Eastern countries are in makes the need for this study timely. This research was based on an analysis of relevant literature that reviews Foreign aid from the perspective of both donor and recipient. The findings underline the behaviour of Foreign aid in Africa and the Middle East as determined by numerous variables. For example, health and education play a big role when evaluating Foreign aid in African and Middle Eastern countries. The notable conclusion from this research is that Foreign aid is a huge challenge for both developed and developing countries. In various African and Middle Eastern countries, Foreign aid has stimulated economic growth as much as it has undermined development in many economic aspects. For instance, the issues of health and epidemics such as the Ebola Virus that continue to take the lives of many in Africa and HIV/ AIDS that continues to take the lives of our youth.
- Full Text:
- Date Issued: 2020
- Authors: Mabaso, Sizakele Miki
- Date: 2020
- Subjects: Economic assistance -- Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48742 , vital:41067
- Description: The aim of this dissertation is to study the nature of Foreign aid in African and Middle Eastern countries. Examining what Foreign aid is, how it is identified and defined, what causes the need for Foreign aid and how Foreign aid affects the population in Africa and The Middle East? The ongoing debate between developed and developing countries about the state African and Middle Eastern countries are in makes the need for this study timely. This research was based on an analysis of relevant literature that reviews Foreign aid from the perspective of both donor and recipient. The findings underline the behaviour of Foreign aid in Africa and the Middle East as determined by numerous variables. For example, health and education play a big role when evaluating Foreign aid in African and Middle Eastern countries. The notable conclusion from this research is that Foreign aid is a huge challenge for both developed and developing countries. In various African and Middle Eastern countries, Foreign aid has stimulated economic growth as much as it has undermined development in many economic aspects. For instance, the issues of health and epidemics such as the Ebola Virus that continue to take the lives of many in Africa and HIV/ AIDS that continues to take the lives of our youth.
- Full Text:
- Date Issued: 2020
Government size, labour productivity and economic growth in South Africa
- Authors: Mbaleki, Chuma Innocent
- Date: 2020
- Subjects: Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48915 , vital:41170
- Description: This study investigates short-run and long-run effects of fiscal consolidation on labour productivity in South Africa using the autoregressive distributed lag bounds testing approach of cointegration. We use quarterly data collected in the period of 1994Q3 to 2017Q1. We disaggregate government expenditure as well as revenue and find a positive and significant long run relationship between revenue variables and labour productivity. This relationship is also positive and significant in the short run except for net tax variable, which seems to be growth contractive. The results further suggest a positive and significant long run relationship between government expenditure on health, public safety and order, culture and recreation as well as education and labour productivity. Government expenditure on education and health variables are also positive and significant in the short run, whilst expenditure on defense is negative and not significant both in the short run and long run.
- Full Text:
- Date Issued: 2020
- Authors: Mbaleki, Chuma Innocent
- Date: 2020
- Subjects: Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48915 , vital:41170
- Description: This study investigates short-run and long-run effects of fiscal consolidation on labour productivity in South Africa using the autoregressive distributed lag bounds testing approach of cointegration. We use quarterly data collected in the period of 1994Q3 to 2017Q1. We disaggregate government expenditure as well as revenue and find a positive and significant long run relationship between revenue variables and labour productivity. This relationship is also positive and significant in the short run except for net tax variable, which seems to be growth contractive. The results further suggest a positive and significant long run relationship between government expenditure on health, public safety and order, culture and recreation as well as education and labour productivity. Government expenditure on education and health variables are also positive and significant in the short run, whilst expenditure on defense is negative and not significant both in the short run and long run.
- Full Text:
- Date Issued: 2020
Identifying the causes of widespread illegal dumping in Buffalo City Metropolitan Municipality and innovative waste management mechanism
- Authors: Brown, Drayton
- Date: 2020
- Subjects: Waste minimization -- law and legislation -- South Africa -- Buffalo City Metropolitan Municipality
- Language: English
- Type: Thesis , Masters , Degree
- Identifier: http://hdl.handle.net/10948/49767 , vital:41798
- Description: South Africa faces the daily challenge of illegal dumping and authorities cannot seem to contain the problem. This is particularly the case in Buffalo City Metropolitan Municipality (BCMM) as the same non-effective means of curbing illegal dumping is attempted again and again. This study sought to gain insight into why residents would illegally dump waste near their homes considering the numerous negative health and environmental consequences. While many studies have focused on the quantitative aspects of waste management and illegal dumping, none have been conducted in the Eastern Cape or BCMM or enquired as to how citizens felt about the phenomena. This research utilised in-depth semi-structured interviews to gain insight into the problem of illegal dumping through the lenses of both residents and BCMM staff members. One of the key themes within the findings of the study is the apathetic nature of citizens towards their environment. There are also two predominant ways illegal dumping sites form. The first is through ‘Systemic Dumping’ which arises through the lack of waste infrastructure in low income communities and the second is ‘Ad-hoc Illegal Dumping’which form when BCMM does not provide a timely waste management service.
- Full Text:
- Date Issued: 2020
- Authors: Brown, Drayton
- Date: 2020
- Subjects: Waste minimization -- law and legislation -- South Africa -- Buffalo City Metropolitan Municipality
- Language: English
- Type: Thesis , Masters , Degree
- Identifier: http://hdl.handle.net/10948/49767 , vital:41798
- Description: South Africa faces the daily challenge of illegal dumping and authorities cannot seem to contain the problem. This is particularly the case in Buffalo City Metropolitan Municipality (BCMM) as the same non-effective means of curbing illegal dumping is attempted again and again. This study sought to gain insight into why residents would illegally dump waste near their homes considering the numerous negative health and environmental consequences. While many studies have focused on the quantitative aspects of waste management and illegal dumping, none have been conducted in the Eastern Cape or BCMM or enquired as to how citizens felt about the phenomena. This research utilised in-depth semi-structured interviews to gain insight into the problem of illegal dumping through the lenses of both residents and BCMM staff members. One of the key themes within the findings of the study is the apathetic nature of citizens towards their environment. There are also two predominant ways illegal dumping sites form. The first is through ‘Systemic Dumping’ which arises through the lack of waste infrastructure in low income communities and the second is ‘Ad-hoc Illegal Dumping’which form when BCMM does not provide a timely waste management service.
- Full Text:
- Date Issued: 2020
Identifying the causes of widespread illegal dumping in buffalo city metropolitan municipality and innovative waste management mechanisms
- Authors: Brown, Drayton
- Date: 2020
- Subjects: Refuse and refuse disposal -- South Africa -- Eastern Cape , Municipal Services -- South Africa -- Eastern Cape Waste minimization -- South Africa -- Buffalo City Metropolitan Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50444 , vital:42168
- Description: South Africa faces the daily challenge of illegal dumping and authorities cannot seem to contain the problem. This is particularly the case in Buffalo City Metropolitan Municipality (BCMM) as the same non-effective means of curbing illegal dumping is attempted again and again. This study sought to gain insight into why residents would illegally dump waste near their homes considering the numerous negative health and environmental consequences. While many studies have focused on the quantitative aspects of waste management and illegal dumping, none have been conducted in the Eastern Cape or BCMM or enquired as to how citizens felt about the phenomena. This research utilised in-depth semi-structured interviews to gain insight into the problem of illegal dumping through the lenses of both residents and BCMM staff members. One of the key themes within the findings of the study is the apathetic nature of citizens towards their environment. There are also two predominant ways illegal dumping sites form. The first is through ‘Systemic Dumping’ which arises through the lack of waste infrastructure in low income communities and the second is ‘Ad-hoc Illegal Dumping’ which form when BCMM does not provide a timely waste management service.
- Full Text:
- Date Issued: 2020
- Authors: Brown, Drayton
- Date: 2020
- Subjects: Refuse and refuse disposal -- South Africa -- Eastern Cape , Municipal Services -- South Africa -- Eastern Cape Waste minimization -- South Africa -- Buffalo City Metropolitan Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/50444 , vital:42168
- Description: South Africa faces the daily challenge of illegal dumping and authorities cannot seem to contain the problem. This is particularly the case in Buffalo City Metropolitan Municipality (BCMM) as the same non-effective means of curbing illegal dumping is attempted again and again. This study sought to gain insight into why residents would illegally dump waste near their homes considering the numerous negative health and environmental consequences. While many studies have focused on the quantitative aspects of waste management and illegal dumping, none have been conducted in the Eastern Cape or BCMM or enquired as to how citizens felt about the phenomena. This research utilised in-depth semi-structured interviews to gain insight into the problem of illegal dumping through the lenses of both residents and BCMM staff members. One of the key themes within the findings of the study is the apathetic nature of citizens towards their environment. There are also two predominant ways illegal dumping sites form. The first is through ‘Systemic Dumping’ which arises through the lack of waste infrastructure in low income communities and the second is ‘Ad-hoc Illegal Dumping’ which form when BCMM does not provide a timely waste management service.
- Full Text:
- Date Issued: 2020
Impact of change management on employee engagement
- Authors: Moche, Boitshoko
- Date: 2020
- Subjects: Personnel management Organizational change
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49703 , vital:41772
- Description: Change is inevitable and change is necessary; in order for organisations to remain competitive they have to keep on evolving, ensuring that the organisational vision and strategy are aligned to the organisation’s vision, importantly, that the employees have a fulfilling work experience in order to do their best and live up to the organisation’s values. In the high-pressured, agile work environment, it is necessary for the organisations to move their processes with the times, providing information on digital platforms while upskilling the employees and saving time. Employee engagement is defined as the force that drives the organisational success and when achieved it eventually leads to high morale, employee retention, employee trust and loyalty to the organisation and organisational performance The aim of the study was to investigate the impact of change management process on the employee engagement in the workplace. The three identified main factors were readiness for change, process of change and leadership involvement. Change initiatives have been reported to fail by 70% if not implemented effectively and can have a negative impact on how the employees receive the change. The mixed method study approach was used, starting with interviews with the four key players in the organisation to establish how they perceive change and gather new information. It was followed by a quantitative e-survey to departments which have had technological change in the past year. The empirical results showed that the there is a relationship between the factors of change and employee engagement. Importance of readiness for change was highlighted, supporting the need for an organisational analysis followed by a detailed change plan aligned to the organisational vision. Process of change had a positive significance for employee engagement while lack of leadership involvement showed the negative relationship to employee engagement. The findings show how change leadership should work in sync with organisational leadership at all times and should incorporate change management into the organisational DNA.
- Full Text:
- Date Issued: 2020
- Authors: Moche, Boitshoko
- Date: 2020
- Subjects: Personnel management Organizational change
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49703 , vital:41772
- Description: Change is inevitable and change is necessary; in order for organisations to remain competitive they have to keep on evolving, ensuring that the organisational vision and strategy are aligned to the organisation’s vision, importantly, that the employees have a fulfilling work experience in order to do their best and live up to the organisation’s values. In the high-pressured, agile work environment, it is necessary for the organisations to move their processes with the times, providing information on digital platforms while upskilling the employees and saving time. Employee engagement is defined as the force that drives the organisational success and when achieved it eventually leads to high morale, employee retention, employee trust and loyalty to the organisation and organisational performance The aim of the study was to investigate the impact of change management process on the employee engagement in the workplace. The three identified main factors were readiness for change, process of change and leadership involvement. Change initiatives have been reported to fail by 70% if not implemented effectively and can have a negative impact on how the employees receive the change. The mixed method study approach was used, starting with interviews with the four key players in the organisation to establish how they perceive change and gather new information. It was followed by a quantitative e-survey to departments which have had technological change in the past year. The empirical results showed that the there is a relationship between the factors of change and employee engagement. Importance of readiness for change was highlighted, supporting the need for an organisational analysis followed by a detailed change plan aligned to the organisational vision. Process of change had a positive significance for employee engagement while lack of leadership involvement showed the negative relationship to employee engagement. The findings show how change leadership should work in sync with organisational leadership at all times and should incorporate change management into the organisational DNA.
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- Date Issued: 2020