A proposed model for enterprise resource planning benefits for SMEs
- Authors: De Matos, Paulo
- Date: 2017
- Subjects: Small business -- South Africa Enterprise resource planning -- South Africa , Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/14971 , vital:28107
- Description: Small to medium sized enterprises (SMEs) play a significant role in global and national economies, both in developed and developing countries, contributing significantly to economic growth and job creation. Yet, SMEs face ongoing survival issues as their limited access to resources often constrains their ability to compete and realise their potential. Enterprise Resource Planning (ERP) systems are known to be a crucial component in realising benefits for any organisation and are seen as significant contributors to an organisation’s performance. However, only a portion of SMEs report that their value expectations have been met in adopting an ERP system. SMEs require a better understanding of how to extract value from ERP adoption in order to remain competitive. An on-going SME problem is a lack of low-level awareness of the benefits that an ERP system is capable of providing them. The problem is stated as “SMEs do not understand the benefits derived from the adoption of an ERP system”. The purpose of this treatise was to determine a clearer understanding of how ERP systems can be considered a technological innovation that may be exploited by an SME to deliver business value by increasing the performance of the SME and thereby increasing the SME’s competitive advantage. A literature review was conducted on ERP and SMEs which identified benefit models grounded in the theories of Diffusion of Innovation (DOI) and Resource Based View (RBV). DOI explains the benefits derived from ERP use as the technology diffuses throughout the social organisation and RBV measures the business value extracted from ERP adoption and use. A model for ERP benefits for SMEs was proposed based on the extant literature and empirical evaluation on a sample of 107 SYSPRO ERP users in South Africa. The model was statistically assessed as to the relationships between the independent variables of ease of use, collaboration, capabilities, efficiencies, analytics, industry sector and maturity against the dependent variable of ERP business value. The variables of analytics, capabilities and ease of use together explain 68.9% of the variance of ERP business value, while analytics and capabilities explain 53.8%. No significant relationship was found for efficiencies, collaboration, industry or maturity, being a measure of length of years’ experience in ERP use. The results indicate that SMEs perceive analytics to be a valuable determinant of ERP value contributing to the competitiveness of SMEs. The higher the SME focuses on analytics, the greater the organisation’s performance increases due to the enhancement of analytical-based decisions aiding in a better decision-making process. Capabilities are the degree to which an ERP system caters for the functional needs of the SME. This treatise argues that SMEs should pay particular focus on their operational requirements and whether the ERP system is capable of providing them as customisation of the ERP is costly. Organisational personnel utilising ERP must be comfortable utilising it. Perceptions as to an ERP’s complexity and usefulness define the ease-of-use. SMEs should consider the inherent aspects of a given ERP system that support the adoption rate of their personnel of an ERP system. Practically, SMEs should assess the degree of system intuitiveness both during ERP selection and during the adoption lifecycle phases. ERP providers should focus on the provisioning of aspects both in the software and during the implementation of an ERP system at an SME in ensuring the system is intuitive, useful, easy to use, functionally addresses the SME requirements simply and surfaces meaningful analytics in support of decision-making process.
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- Date Issued: 2017
Exploring a capacity development framework for South African foreign economic representatives
- Authors: Williams, Mario Rene
- Date: 2017
- Subjects: Economic development -- South Africa , Finance, Public South Africa -- Economic aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/13491 , vital:27210
- Description: Commercial trading in various formats has characterised relations between humans for centuries. However, in a world driven by higher levels of consumption, and where citizens demand higher returns for their hard-earned taxes, governments are becoming more active in ensuring favourable conditions for their own enterprises, either operating or seeking to operate, in foreign markets, as well as local enterprises that seek to extract value from foreign markets. The past failure of the markets to self-regulate, with the recent events of the 2008/09 market crash, gave fresh impetus for governments to play a more active role in ensuring favourable outcomes for their local economies. To be effective, requires the deployments of capable officials to fulfil this mandate. However, given that governments have traditionally not operated in the sphere of what is termed as ‘commercial diplomacy’, it is evident that a concerted effort needs to be made to have a skilled and capable workforce which can function in both the commercial and diplomatic market spaces across the world. Against the background sketched above, the South African government, with the dti spearheading the initiative, has been running capacity building programmes to train officials as designate FERs, to function as commercial diplomats in targeted foreign markets. This contrasts with its sister-department, DIRCO, which has established 126 foreign missions focusing on political diplomacy. Anecdotal evidence, and previous capacity building reports, have highlighted the need for a framework to regulate and inform the development of officials. Due to the framework’s broader focus, and the acknowledgement of the rich experiences of the officials being trained in the programme, it has been termed as capacity development. An initial review of the topic, revealed that there had been limited research into a framework that regulates the capacity development of foreign economic representatives (FERs), the term used for commercial diplomats of the South African government. Thus, the purpose of this study was to explore a capacity development framework (CDF) for South African FERs. This exploratory capacity development framework will then be tested, to inform the capacity development programme used for the training of designated FERs. To achieve this goal, a literature review of academic sources of information regarding the concepts of commercial diplomacy, capacity development and conceptual frameworks, was conducted. This led to the development of a qualitative questionnaire which was then distributed to all currently posted (27) and returned FERs (33), with 18 completed questionnaires returned. The questionnaire contained both closed and open-ended statements that delved deeper into the experiences and opinions held by the respondents. Using the dti as a case study, the content analysis method, which uses open coding, was applied to identify the theme and codes emanating from the data. This was assessed against the research questions (RQs) constructed in the research proposal, and was found to be in line with the sentiments flowing from the research data. The theme, indicated as capacity development and its concomitant codes (Process, Content, Technology and Management Support), thus formed the basis and skeleton of the exploratory capacity development framework. The codes were further analysed and sub-codes identified, which were incorporated into the exploratory capacity development framework. The analysis further revealed that, while the dti is committed to ensuring the designate FERs are adequately capacitated before being posted, much more could be done to improve the efficacy of the training provided. To this end, a number of gaps were identified from the data and these will need to be addressed to ensure that an effective capacity development programme is developed.
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- Date Issued: 2017