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ISO 9001 certification as a catalyst for enhancing product quality at a manufacturing plant in Gqeberha

  • Authors: Runesu, Mashoko
  • Date: 2024-12
  • Subjects: ISO 9001 Standard , Quality control -- Standards , Quality of products
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/69925 , vital:78243
  • Description: This research explores the role of ISO 9001 certification as a catalyst for enhancing product quality at a manufacturing plant in Gqeberha. ISO 9001, an internationally recognised standard for quality management systems, provides a framework for consistent product quality and continuous improvement. While prior studies have shown that ISO 9001 certification creates a signalling effect, attracting customers by projecting an image of high product quality, the impact of this certification on actual product quality remains unclear. This study addresses this gap by investigating the variables necessary to enhance product quality through ISO 9001 implementation in a manufacturing context. The research seeks to answer the question: What variables should be incorporated in the implementation of ISO 9001 certification to improve product quality in a manufacturing company in Gqeberha? Specifically, the study focuses on the influence of four ISO 9001 principles, namely customer focus, leadership, engagement of people, and improvement, on product quality. A pragmatic research philosophy was adopted, utilising a quantitative approach to better understand the relationship between these principles and product quality. Both literature review and empirical results confirm that all four principles significantly impact product quality with a unit change in any of these principles or variables resulting in a 0,550-to-0,721-unit changes in product quality. Based on these results, the study recommends that companies accredited to ISO 9001 standard should integrate these principles into their daily operations. If the ISO 9001 standard is implemented with emphasis on following these guiding principles, a company will not only achieve and sustain improvements in product quality, but this can be a valuable strategic tool for competitiveness in the global marketplace. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
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  • Date Issued: 2024-12

Researching the leader-member exchange model as an instrument to explore followership and leadership at the ELIDZ

  • Authors: Ralarala,Sibusiso Mzimasi
  • Date: 2024-12
  • Subjects: Leadership -- South Africa , Followership -- Social aspects , Executives
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/69947 , vital:78249
  • Description: While there has been extensive research on leadership, the connection between followership and leadership is not well explored. In this relationship, the Leader–Member Exchange (LMX) model stands out as a useful framework, shedding light on the complex relationship between leaders and followers, and the ways in which their interactions influence organisational results. This research examined the LMX model in the context of the East London Industrial Development Zone (ELIDZ), in order to understand the interdependence of leaders and followers, and the effects of this relationship on the functioning of the ELIDZ. Making use of a qualitative research approach, the researcher conducted interviews and examined annual reports from the ELIDZ in order to understand the extent to which the LMX model had been applied, and the effects of this application on workplace metrics such as job satisfaction, organisational commitment and overall performance. By examining the dual nature of the leader–follower relationship, the researcher sought to bridge an existing research gap and shed light on the reciprocal influence these roles exert on the industrial development landscape. The findings of this study contribute to the existing knowledge base on leadership, and also reveal the contextual nuances that shape leader–member exchanges within the ELIDZ. The insights yielded by this study could drive meaningful enhancements in leadership strategies and development initiatives, fostering a more productive and harmonious organisational environment. The research offers actionable recommendations that, if followed, could fortify leader–follower relationships in a diversity of modern organisational settings. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
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  • Date Issued: 2024-12

The Economic impact of electricity crisis on retail small businesses in Buffalo City Metropolitan Municipality

  • Authors: Nkohla, Nwabisa Sinazo
  • Date: 2024-12
  • Subjects: Small business -- Management , Stores, Retail -- South Africa -- East London , Electric power distribution
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/69989 , vital:78256
  • Description: Energy supply problems have persisted in South Africa since 2007, with the roll-out of electricity blackouts (known as “load shedding”) to reduce the load on ageing infrastructure. The demand and availability of electricity have been worsened by a developing economy and a growing population, set against a backdrop of decreasing energy generation. South Africa is among the countries that place a high value on the development and advancement of the SMME (small, medium and micro enterprises) sector. Many businesses in the country depend on Eskom for a steady supply of electricity necessary for their optimal operations. Nevertheless, some businesses will not be able to thrive due to concerns about the sustainability of electricity and price hikes, and business owners may be compelled to downsize their operations or completely shut down. The study focused on East London’s small businesses that form part of Buffalo City Metropolitan Municipality, to better understand how the electrical crisis affected them and whether owners and the government have taken any proactive steps to prevent failure. Motivation for the study: Understanding the load shedding restrictions that prevent small business owners from fully engaging in the business model, is necessary to realise the full potential of the small business retail sector. This will help entrepreneurs and policymakers to make evidence-based choices that will foster the development of small enterprises, create jobs, and advance economic progress. To achieve the research goal, a qualitative approach was used. The necessary respondents were found using a purposive sampling technique. A total of 18 small businesses were interviewed to obtain data, which were then subjected to a thematic analysis. The results revealed that small business owners are confronted by numerous barriers from running successful businesses, due to several factors, ranging from revenue loss, customer behaviour, loss of production and operations to unavailability of capital/funding to purchase reliable energy sources, that would help them expand their business activities and provide reliable commodities. The research will contribute towards the retail sector’s efforts to capacitate and fully support small business owners in the Eastern Cape; even more so for businesses that do not have adequate returns or operating income, to source sustainable renewable energy sources. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
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  • Date Issued: 2024-12

The effect of the 2020 to 2021 alcohol ban on alcohol consumption and consumer preferences

  • Authors: Dullabh, Curtis
  • Date: 2024-12
  • Subjects: Drinking customs , Alcoholic beverages , Consumer behavior -- South Africa
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/69565 , vital:77714
  • Description: This study examines the effect of the alcohol ban from 2020 to 2021 on consumer preferences and consumption habits. The COVID-19 virus was first detected in China, in 2019. The virus spread rapidly, crippling health care systems across the world. As the disease spread, countries began looking at ways to reduce the strain on the health care system caused by other factors (Gu, 2020). The first case in South Africa was recorded on 5 March 2020. South Africa reacted quickly and decided to implement a hard lockdown on alcohol, 22 days after the first case was recorded (Murhula & Nunlall, 2021). Due to the high number of trauma-related cases, which affected the healthcare system and South Africa’s reputation for being a country that consumes high volumes of alcohol, the government needed swift action. This alcohol ban sent shock waves across the country and alcohol consumers began to panic (BBC, 2020). In addition, the alcohol ban caused people to alter their consumption behaviours and some even resorted to homebrewing alcohol during the lockdown. Alcohol was available through the illicit market, which came at a premium price with limited options. This study originated from the alcohol ban, as consumers were exposed to brands, they otherwise would not have considered if all alcohol beverages were available. The scarcity of alcohol products, the excessive prices of alcohol and the effort it took to obtain alcohol, played a major role in altering drinking behaviours and brand preferences post the alcohol ban. Results from the study indicated that age and gender played no significant role in alcohol consumption, brand preference across categories were affected with two of nine alcohol categories experiencing a decline in consumption, from before to after the ban. During the ban, the majority of respondents consumed alcohol with some resorting to homebrewed alcohol, which showed a significant increase in consumption during the ban. The opportunity to further this study would be to investigate the increase in low alcoholic beverages and non-alcohol beverages as key avenues for organisations within the alcohol industry. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
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  • Date Issued: 2024-12

The emergence of financial technology firms in the South African financial services industry

  • Authors: Ngwenya, Thabani Raymond
  • Date: 2024-12
  • Subjects: Banks and banking -- Technological innovations , Banks and banking -- Data processing , Financial institutions -- South Africa
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/70012 , vital:78273
  • Description: Since the 2008 financial crisis, FinTech firms have played an increasingly important role in addressing the needs of the financial services industry. Moreover, investors' increasing appetite to capitalise on FinTech technologies demonstrates a shifting paradigm in the perspective of traditional FSPs and their future role in the industry. To this end, there is cautious optimism about the long-term implications of the successful emergence of FinTech firms as mainstays of the industry. On the one hand, FinTech firms are considered the solution to facilitating an era of financial services that allows financially excluded or underbanked individuals to participate in the ecosystem in order to build wealth. On the other hand, their novelty and highrisk appetite are deemed disruptive to industry incumbents, who have sought to reign them into their sphere of control. A comprehensive review of secondary sources was conducted to gain insight into what is already known about FinTech firms and their role in the financial services industry. In particular, South African FinTech firms were investigated by interviewing employees and owners of these entities. A non-probability sampling approach was implemented, which involved purposive and snowball techniques to identify participants. In total, 14 participants took part in the study, which was enough to ensure sufficient data redundancy. The data collected were analysed in a two-stage process, initial and final coding, by applying incidentby- incident coding. Subsequently, nine themes were derived from the data analysis process, which described the practices and processes of South African FinTech firms and their environment. Although the study findings indicate that FinTech firms can be disruptive innovators, there is also a consensus that some market segments require disruption and could benefit from leveraging the innovative nature of FinTech firms. Moreover, the findings indicate that where appropriate, traditional FSPs and FinTech firms are more likely to achieve better collective outcomes through the exploration of collaborative opportunities as opposed to fierce rivalry. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Management Sciences , 2024
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  • Date Issued: 2024-12

The impact of international debt on taxation & economic growth on five SSA countries

  • Authors: Mpompi, Liyema
  • Date: 2024-12
  • Subjects: Taxation , Economic development -- South Africa , International finance
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/70044 , vital:78282
  • Description: This study investigated the effect of international debt on taxation and economic growth in five selected sub-Saharan African countries (SSA): Nigeria, South Africa, Ethiopia, Kenya, and Ghana. The study employed panel data, and the data sample spans from 1990 to 2021. A unit root testing procedure utilising the Levin-Lin-Chu test, the Pearson and Shin test, the Augmented Dickey-Fuller (ADF) test, the Breitung test, and the Hadri test was applied to test for stationarity among variables. Cointegration analysis was used to test the long-run association among variables, including Mean Group (MG), Pooled Mean Group (PMG), and Dynamic Fixed Effects (DFE) models for ascertaining if long-run coefficients vary across individual units, allowing for individual-specific short-run dynamics and capturing time-varying factors that affect the relationship between the dependent and independent variables in the study. The empirical results for the long-run relationship showed a strong correlation between GDP and external debt in all the countries. A unit increase in external debt reduces GDP growth by 0.628394%. This indicates that high levels of external debt have a significant negative impact on economic growth over time. The short-term relationship showed country-specific effects of debt on economic development, where an increase in the eternal debt-to-GDP ratio by one unit decreases GDP by 0.009029%. SSA countries differ significantly in how foreign debt and economic development are related. Countries like Nigeria, Ethiopia, Kenya, and Ghana, which have large amounts of foreign debt, have experienced economic instability and uncertainty. Due to its heavy debt load, Kenya has faced periods of negative economic growth. However, South Africa has consistently seen GDP growth while maintaining constant levels of external debt. There is also a great deal of variation in how taxes affect economic development across the five selected SSA countries. Countries such as South Africa and Ghana, which have more consistent and large tax revenues, have made significant expenditures in economic development, boosting economic growth. Conversely, economic growth has been unequal in nations such as Nigeria, where tax revenue is subject to fluctuations. Furthermore, countries with low tax revenues, such as Ethiopia and Kenya, have seen their economic growth impeded due to their limited capacity to fund necessary development initiatives. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2024
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  • Date Issued: 2024-12

The impact of International Organisation for Standardisation (ISO) management systems in improving organisational performance: a case of Coega Sez

  • Authors: Maluleke,Jabulani Felix
  • Date: 2024-12
  • Subjects: ISO 9000 Series Standards , Organisational effectiveness , Performance (Management)
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/70144 , vital:78304
  • Description: This study investigates the impact of International Organization for Standardization (ISO) management systems on improving organisational performance, with a specific focus on the case of Coega Special Economic Zone (SEZ). The ISO standards are globally recognised frameworks that aim to enhance organisational effectiveness, efficiency, and overall performance across various industries. The Coega SEZ serves as a strategic hub for economic development and investment attraction in South Africa, making it an ideal case study to explore the benefits and challenges of implementing ISO management systems. The study was quantitative in nature adopting a positivist approach. Closed ended questionnaires with 13 questions were distributed to 30 respondents and 25 were completed and returned to the researcher, thus amounting to 83,33%response rate, and this rate was adequate to make generalised findings for the whole targeted population. Through a comprehensive literature review, empirical research methodology and analysing data from surveys and organisational performance metrics, this research aims to provide valuable insights into the outcomes of adopting ISO management systems in public sector organisations such as Coega SEZ. The study found that leadership commitment, process standardisation, continuous improvement, risk management, and customer satisfaction are key factors in ISO management systems that significantly influence organisational performance at Coega SEZ. The participants perceived these systems as impactful, with both benefits and challenges. Implementing ISO management systems in Coega SEZ has significant benefits. The study recommended that Coega SEZ should prioritise and invest in the effective implementation and maintenance of ISO management systems to enhance performance and ensure sustained growth. Key recommendations include strong leadership commitment, promoting a culture of continuous improvement, developing robust risk management strategies, emphasising customer expectations, allocating resources, retaining ISO certification and staying informed about market trends. These recommendations aim to improve customer satisfaction, investor attraction, employee retention, and overall performance. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
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  • Date Issued: 2024-12

The impact of risk management maturity level on the performance and accountability within select Eastern Cape provincial government departments

  • Authors: Mbedhli, Tonie Moses
  • Date: 2024-12
  • Subjects: Risk management , Strategic planning , Performance -- Management
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/70100 , vital:78298
  • Description: This research study delves into the impact of risk management maturity levels on the accountability and performance of select provincial departments in the Eastern Cape. Through a comprehensive analysis of data gather from interviews, empirical literature, and various sources, the study explores the intricate dynamics between risk management practices and organisational outcomes. Key findings highlight the positive correlation between risk management maturity and improv project efficiency, budget adherence, and overall service delivery. The study also emphasises the transformative influence of risk management maturity on organisational culture and accountability. Recommendations include strategic alignment of risk management with performance agreements, cultivation of a risk-aware culture, and continuous capacity-building initiatives. The research contributes valuable insights to the field of enterprise risk management, guiding organistions toward optimising their risk management frameworks for long-term success. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
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  • Date Issued: 2024-12

The impact of social capital on SMMEs in Buffalo City Metropolitan Municipality and Nelson Mandela Bay Municipality

  • Authors: Makubalo, Nolubabalo
  • Date: 2024-12
  • Subjects: Small business -- Management -- South Africa , Economic development -- Social aspects , Social capital (Sociology)
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/70166 , vital:78307
  • Description: Small, medium, and micro-enterprises (SMMEs) are crucial in economic growth and development, particularly in emerging economies like South Africa. The networks and connections between people that promote cooperation and trust are known as social capital. The role of social capital as an intangible asset is becoming more widely acknowledged. This study investigated how social capital impacts SMMEs in Buffalo City Metropolitan Municipality and Nelson Mandela Bay Municipality in the Eastern Cape province of South Africa. The research utilised quantitative methods for gathering and analysing data. A survey of a representative group of owners and managers of SMMEs was used to gather the quantitative data. The sample size used was 155 respondents. Using the Chi-square test of association, revealed that social capital does impact SMME performance. However, social capital was found not to have an impact on the sustainability of SMMEs. It also emerged that to enhance social capital in SMMEs, several interactive factors need to be considered. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
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  • Date Issued: 2024-12

The influence of board member competency on the organisational performance of private sector companies in Eastern Cape, South Africa

  • Authors: Dumalisile, Tutula
  • Date: 2024-12
  • Subjects: Directors of corporations -- South Africa , Performance , Competency-based education
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/70275 , vital:78335
  • Description: This study investigates the significant influence that board member competency has on the organisational success of South African companies. Employing a quantitative analysis, the study concentrates on key areas of board competence, such as finance, policy interpretation, human resource management, and educational backgrounds. The results show that board members with expertise improve the effectiveness of governance, the calibre of financial reporting, and the choice of strategic investments. Furthermore, there is a correlation between enhanced decision-making procedures to better organisational results and the board members' proficiency in personnel management. The study also emphasises the critical role that board members have in interpreting policies, stressing their impact on the strategic direction and operational efficacy of businesses. Diverse perspectives and critical thinking are fostered by a board membership with a range of educational backgrounds, which has a favourable effect on return on investment and corporate governance. Overall, this study highlights how crucial a diverse board of directors is to advance organisational success and accomplish strategic goals in the ever-changing environment of South African private sector businesses. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
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  • Date Issued: 2024-12

The influence of coaching on an insurance company productivity during VUCA (Volatile, Uncertainty, Complex and Ambiguity) conditions

  • Authors: Kruger, Mark
  • Date: 2024-12
  • Subjects: Executive coaching , Executive ability , Success in business
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/70198 , vital:78310
  • Description: Coaching is becoming a more strategic tool for insurance businesses to increase productivity and efficiently handle problems in the volatile, uncertain, complex, and ambiguous (VUCA) business environment of today. Information from prior studies and current data, this paper investigates the effect of coaching on insurance business productivity in VUCA environments. Qualitative research methodology was applied to collect qualitative data in this study as well as the participant views and opinions from their environment. Additionally, this method allowed more flexibility in terms of data collection and participant interaction. In insurance companies dealing with VUCA circumstances, coaching - which is acknowledged as a potent developmental intervention - plays a critical role in promoting effective leadership. By providing personalised guidance and feedback, coaching equips leaders with the adaptive skills necessary to make informed decisions in rapidly changing market landscapes. This improves strategic agility and gives managers the ability to successfully manage risks and seize new opportunities. Additionally, coaching fosters a culture of constant creativity and learning, which greatly increases organisational resilience. Employees improve their ability to solve problems and feel more in control of their own learning through organised coaching sessions. This enhances not only individual performance but also fosters departmental collaboration and cohesive teamwork, which are all critical for handling the intricate problems that the business sector presents. Research results highlight how coaching can have a revolutionary effect on staff retention and engagement in volatile times. Coaching creates a sense of purpose and dedication in workers by coordinating personal goals with company objectives, which raises worker productivity. A healthy corporate culture with open communication, trust, and shared accountability, is further helped by coaching interventions. These qualities are essential for maintaining high performance in the face of outside challenges. Within insurance firms, well-executed coaching initiatives support succession planning and employee development as well. Coaching promotes organisational stability during uncertain times and helps maintain leadership continuity by identifying and developing high-potential workers. This proactive strategy protects long-term corporate sustainability by strengthening the management team and preparing upcoming managers to navigate VUCA situations. The practical implications highlight how insurance companies must strategically prioritise investing in coaching as a core skill. Through the integration of coaching into their organisational culture, insurance companies may develop strong staff that can thrive in volatile and uncertain times. Proactive coaching interventions also help businesses stay ahead of the competition in the ever-changing insurance industry by helping them to innovate ahead of time and anticipate market trends. To summarise, the factors above emphasise the important influence of coaching on insurance company productivity in volatile and uncertain times, by combining the most recent research with practical data. Coaching appears as a strategic enabler for managing uncertainty and generating long-term success in insurance companies, through strengthening leadership efficacy, building organisational resilience, and encouraging a culture of continuous improvement. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
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  • Date Issued: 2024-12

The influence of leader intellectual humility on employee engagement and retention in an academic environment

  • Authors: Veldkornet, Ophelia Yolande
  • Date: 2024-12
  • Subjects: Leadership -- South Africa , Employee motivation , Employee retention
  • Language: English
  • Type: Doctoral theses , text
  • Identifier: http://hdl.handle.net/10948/69880 , vital:78140
  • Description: In a knowledge economy, higher education institutions play a critical role in the development and dissemination of knowledge and skills. These institutions are centres of teaching, research, innovation and critical thinking, essential in addressing the complex challenges posed in a world characterised by volatility, uncertainty, complexity and ambiguity (VUCA). In South Africa specifically, higher education institutions are challenged to transform, democratise and decolonise, as well as to elevate the voices of historically marginalised and diverse groups. While academic leaders may be considered as experts in their fields, the complexity of our current world requires new solutions, diversity, critical thinking, innovation, and therefore also intellectual humility. This study explored intellectual humility in an academic environment, and specifically the influence of leader intellectual humility on the engagement and retention of academics. To attain the purpose of the study, a literature study was conducted that explored the academic environment in South Africa, leadership, humility, intellectual humility, engagement and retention. A cross-sectional, mixed methods empirical study was conducted, involving semi-structured interviews with ten early career academics and a survey with an online questionnaire administered to academics at an institution of higher learning. The qualitative analysis revealed that intellectual humility was perceived as a desired competency for all academics in higher education as it cultivated a culture of respect and openness, diverse perspectives, diversity, equity, inclusion and belongingness. Descriptive statistics revealed a relatively high level of intellectual humility among the academics surveyed, while no significant differences were found based on whether or not the participants were in a leadership position. The only differences were found in terms of rank, and interestingly, results for associate professors/professors revealed higher levels of intellectual humility than for lecturers/associate lecturers. No significant correlations were found between intellectual humility and engagement, nor between intellectual humility and retention, but a significant correlation was found between engagement and retention. Structural Equation Modelling confirmed a relationship between the sub-factors of intellectual humility and sub-factors of work engagement, except for Lack of Intellectual Overconfidence, which was found to relate to vigour only. Intellectual humility was not related to retention at the institution, while vigour and dedication, as sub-factors of work engagement, were found to be related to retention at the institution. Academics in their unique role as facilitators of knowledge creation and dissemination have a responsibility to embrace intellectual humility as it is of value for themselves, their colleagues, students and society. The study contributed to a better understanding of the importance of intellectual humility in an academic environment, the perceptions of academics and intellectual humility and the relationships between intellectual humility, work engagement and retention. The study accumulated into a framework for intellectual humility among academics in an academic environment , Thesis (DPhil) -- Faculty of Business and Economic Sciences, School of Industrial Psychology and Human Resources, 2024
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  • Date Issued: 2024-12

The role of leadership on employee motivation and innovation at an information technology service company in Gauteng province, South Africa

  • Authors: Gijana, Nondumiso
  • Date: 2024-12
  • Subjects: Employee motivation , Leadership , Innovation theories
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/70253 , vital:78333
  • Description: Employee motivation is one of the burning issues for businesses and society, especially at an Information Technology Service Company (ITSC) in Gauteng. The main objective of this study was to explore the role of leadership on motivation and innovation at an ITSC in Gauteng so as to recommend motivation and innovation strategies that can be implemented by the leaders at this ITSC. The theoretical underpinning of this study is based on the Herzberg’s Two-Factor Motivation theory, Maslow’s Hierarchy of Needs, Leadership theories and Innovation theories. This study employed a qualitative research approach which relied on inductive reasoning. The research design followed the non-probability convenience sampling method in order to select the most appropriate participants. The study sample comprised twelve employees working at an Information Technology Service Company in Gauteng selected from the population size of 20 employees. For the purpose of data collection, the study employed semi-structured interviews which relied on open-ended questions. Thematic analysis was used to interpret, analyse and report the data. The study revealed that coaching and mentoring, recognising strong performers, offering training and allocating resources are all aspects of leadership that have an impact on employee motivation, engagement and creativity. The research results emphasise that simple recognition and praise would be just as effective as motivational tools as monetary incentives. The study found that the leaders at this Information Technology Service Company in Gauteng encountered challenges such as poor leadership skills, drawn-out processes, a hostile work environment and a lack of communication when attempting to inspire employees. Furthermore, this study recommends that leaders are responsible for creating an innovative environment, encouraging employee innovation and providing funding for it. The research recommends that endorsing flexible policies, facilitating idea exchange channels and allowing lower level employees to offer ideas are all important ways to create a helpful environment. Funding for innovation, training and leadership buy-in should also be a source of support. Furthermore, the study suggests that employee motivation and innovation are essential to an organisation because they increase output, enhance financial results and encourage the generation of novel ideas. Another recommendation is that in order to minimize challenges and motivate employees, leaders should make sure that there is an effective communication process, they should avoid bureaucracy, establish a positive work atmosphere, and be conscious of their own leadership styles. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
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  • Date Issued: 2024-12

The role of monitoring and evaluation in promoting good governance, a case of the black industrialists scheme

  • Authors: Mali-Nyingwa, Kanyiso Monose
  • Date: 2024-12
  • Subjects: Monitoring , Evaluation , Competition -- South Africa
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/70155 , vital:78305
  • Description: The study explored the role of monitoring and evaluation in promoting good governance for the Black Industrialists Scheme in South Africa. The study adopted a qualitative approach to gathering data, and proffered recommendations for improving the implementation of monitoring and evaluation in the Black Industrialists Scheme. One of the objectives of the study was to identify factors that impact upon the effective implementation of monitoring and evaluation for the Black Industrialists Scheme. This objective was achieved as the research findings revealed a number of factors that affect monitoring and evaluation. Another objective was to explore how good governance is achieved, through the monitoring and evaluation of the Black Industrialists Scheme. This objective was also achieved as the study findings demonstrated the role of monitoring and evaluation in achieving good governance. The study provided recommendations for improving monitoring and evaluation in the Black Industrialists Scheme, thus fulfilling the objective of offering policy recommendations to enhance implementation. The study's contribution to existing literature lies in its identification of factors impacting monitoring and evaluation. The study also has implications for management and policy. It showed that monitoring and evaluation supports evidence-based decision making and enhances accountability, thus offering a tool for achieving good governance. This insight can be leveraged by managers and policymakers in their efforts to promote good governance within organisations. , Thesis (MBA) -- Faculty of Business and Economic Sciences,Business School, 2024
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  • Date Issued: 2024-12

Towards economic growth through informal economy: a comparative study of South Africa, Nigeria, and Kenya

  • Authors: Leburu, Phemelo
  • Date: 2024-12
  • Subjects: Economic development -- South Africa , Finance -- South Africa , Informal sector (Economics)
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/70187 , vital:78309
  • Description: Across the three countries studied, evidence has shown the importance of the informal economy to economic growth. Informal economic activities employ many people across economies and provide an opportunity for income generation and poverty alleviation. This study sought to explore and gain insight into the informal economy’s contribution to economic growth, specifically focusing on South Africa, Nigeria, and Kenya. A descriptive qualitative study was adopted, where extensive document analysis was conducted to address the study objectives. The study's main findings are that informal economic activities are similar across countries, and these activities are characterised by not paying taxes and being unregistered. Informal economic activities employ millions of people. Several issues, such as inadequate workspaces, unfavourable working conditions, harassment by law enforcement, and employment uncertainties, also hamper the success of informal business ventures. The study concluded that governments of all African countries work on informal economy policies and recommends that the state needs to implement policies to protect and foster the longevity of informal businesses. , Thesis (MPhil) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2024
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  • Date Issued: 2024-12

Trade liberalisation in BRICS countries and its implication on the South African economy

  • Authors: Kolisi, Nwabisa
  • Date: 2024-12
  • Subjects: BRICS , Economic development -- Developing countries , Saving and investment -- Developing countries -- Econometric models
  • Language: English
  • Type: Doctoral theses , text
  • Identifier: http://hdl.handle.net/10948/70209 , vital:78311
  • Description: South Africa has been grappling with sluggish economic growth over the last two decades. To this extent, it is believed that international trade can be used as an instrument to foster growth in the economy of South Africa. This is why South Africa became a member of BRICSS in 2010. Literature postulates that trade liberalisation is an essential element of international trade that promotes economic growth. Trade has been at the forefront of enhancing the economic growth prospects of the BRICS. In 2010, BRICS experienced a significant increase in the share of global trade from 3% in 1990 to 19.3% of global exports of goods and services. Like many other countries involved in trade, BRICS are members of the WTO. Furthermore, the BRICS countries have signed several bilateral and multilateral trade agreements. Brazil is a member of MERCOSUR and signed a preferential trade agreement with India in 2004, and South Africa has been a member of SACU since 2008. Given this, five regional trade agreements are led by the BRICS. These five regional trade agreements include MERCOSUR, SACU, ASEAN-China, EAEU, and SAFTA. The study examined the impact of trade liberalisation in BRICS countries on South Africa’s economic growth. The method of data analysis used in this study is the pooled mean group (PMG) estimator as proposed by Pesaran et al. (1999) and autoregressive distributive lags (ARDL) on a country-by-country basis on data covering a period from 1995 to 2018. Based on the PMG simulation, the results show that trade liberalisation in BRICS countries positively impacts South Africa’s economic growth during the period under review. Notwithstanding, import tariffs in BRICS countries hinder economic growth in South Africa. The PMG results are also confirmed by country-by-country ARDL models used in this study in that trade liberalization in BRICS positively impacts South African economic growth during the period under review. Once again, import tariffs in BRICS negatively impacted South Africa’s economic growth. Regarding the country-by-country ARDL models, the results reveal that trade openness has a positive and statistically significant impact on economic growth in South Africa, mainly from Brazil, India, and China in the long run but not in the short run. Further control variables used in this study were gross fixed capital formation, human development index, government expenditure, inflation rate, real effective exchange rate and import tariffs. The control variables' analysis suggests that the BRICS trade liberalisation's impact on South Africa’s growth can be enhanced by intensifying human development, gross fixed capital formation, government expenditure, controlling inflation, and maintaining a stable exchange rate. It is also equally important to ensure that the import tariffs are managed such that they do not compromise the good intentions of trade liberalisation. Based on the study results, trade liberalisation policies in BRICS are recommended to be coordinated so that all obstacles combating the effectiveness of trade liberalisation are removed. Trade liberalisation should be accompanied by adequate infrastructure. This can be achieved through government expenditure that is biased towards economic infrastructure. Furthermore, the BRICS must focus on human capital investment to ensure that they continue to adopt innovative ways of trade, for example, trade digitalisation. Whilst this thesis does not suggest using a single currency amongst BRICS, it is important to ensure that exchange rate volatility is minimised to a large extent. It cannot go without saying that high inflation erodes trade relations amongst and within BRICS in that goods and services produced in BRICS economies become less competitive. This in itself compromises whatever gains may be obtained through trade liberalisation. Given these dynamics regarding BRICS trade liberalisation, it is recommended that the processes towards policy formulation to declare BRICS integration as a free trade area should be fast-tracked. , Thesis (PhD) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2024
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  • Date Issued: 2024-12

Working remotely: determining the influence on mental wellbeing of leaders within the banking industry during COVID-19 pandemic

  • Authors: Marran, Karen
  • Date: 2024-12
  • Subjects: Flexible work arrangements , Virtual work teams -- Management , Employees -- Mental health -- South Africa
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/70111 , vital:78300
  • Description: The COVID-19 pandemic forced employees in the banking industry in South Africa to work remotely, which resulted in significant changes to their work environment. Previously, employees worked from branches and regional offices, however, during COVID-19 lockdown, employees had to transform their homes into office spaces. This sudden shift brought about challenges such as blurred boundaries between personal and professional life, and isolation for leaders who previously enjoyed dynamic work environments; moreover, leaders experienced increased stress and pressure to navigate the uncertainties of the pandemic while maintaining a strong face for their teams. The aim of the study is to investigate the impact of remote work on the mental wellbeing of leaders in the banking industry, specifically focusing on a large financial institution in South Africa. The study aims to provide recommendations to improve leadership mental wellbeing within the organisation. The researcher used positivism as the research philosophy, for its emphasis on objectivity, empirical evidence, and the use of quantitative research methods. The chosen research design was correlation, as it allowed for the examination of relationships between variables or sets of scores. Quantitative research was preferred, for this study, for its systematic and objective analysis of a large sample size. The target demographic consisted of 2500 leaders, nationwide, who worked as regional or branch managers for financial institutions in South Africa. The study employed a simple random sampling approach, as this ensured an equal chance of selection for each member of the target population. A total of 126 participants successfully completed the survey. Descriptive statistics were used to summarise the collected data into graphs and tables, so as to determine relationships and patterns within the data. Inferential statistics were used to derive predictions or generalisations from the data collected on the target group. The respondents reported that they had positive encounters with their leaders who provided recommendations, support, problem-solving, and listened to their private feelings. They were happy with their jobs, had clear career paths, and knew their job requirements. The respondents believed the company communicated its goals and strategy well. They also indicated that they had good workspace conditions, as well as access to video conferencing, software, and messaging services. Respondents emphasised job autonomy and control — that is, being able to decide how to do their jobs and communicate. They found their work satisfying and were comfortable voicing their thoughts, even if they disagreed with others. They valued personal growth, positive relationships, purpose and meaning in life, and self-acceptance. The COVID-19 pandemic highlighted the importance of remote work, self-care, and meaningful relationships. The participants provided financial institutions with suggestions for improvement; these include addressing staffing shortages, balancing office and remote work, promoting collaboration, and enhancing customer service. Based on the primary findings, the key recommendation for this study is that financial institutions prioritise employee well-being and work-life balance. This can be achieved by addressing staffing shortages, offering flexible hours and wellness programs, and creating a supportive environment for both office and remote work. It is also important to promote collaboration and communication between remote and office-based employees in order to overcome any divide. Continuous improvement and adaptation are crucial to success, including staying ahead of technological advancements and improving customer service and engagement. In addition, recognising and supporting employee success, fostering trust, and investing in technology and infrastructure are important for efficient operations. Adopting the recommendations provided by the respondents can bring several benefits to financial institutions. These benefits include increased job satisfaction, improved workspace suitability, enhanced job autonomy, and better communication of goals and strategies. Adopting the recommendations can also lead to positive encounters with leaders, better problem-solving abilities, and improved listening to private feelings. Moreover, organisations can experience increased productivity, better work-life balance, and improved mental health amongst employees. The recommendations also emphasise the importance of fostering trust, supporting personal and professional growth, and promoting collaboration and communication. Overall, adopting these recommendations can contribute to a positive work environment and the overall wellbeing of employees. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
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  • Date Issued: 2024-12

A critical analysis of the interpretation of a permanent establishment created where a subsidiary acts as a dependent agent for its parent company

  • Authors: Potgieter, Gizelle Kara
  • Date: 2024-04
  • Subjects: Double taxation , Taxation
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/65389 , vital:74112
  • Description: In recent years, the need arose to amend the DAPE provisions in the OECD MTC due to the ever-evolving nature of the tax avoidance strategies employed globally. This research study analysed the amendments that were made to the DAPE provisions of Article 5(5) of the 2014 OECD MTC, including the related OECD Commentary thereto and the extent to which the Commentary can be relied on. The relevance of the amended DAPE provisions were discussed by analysing the PE definition in SA’s domestic tax law, SA’s position on the MLI and consequently its position on Article 12 of the MLI which incorporates the amended DAPE provisions into existing DTAs. The scope of the research was limited to the DAPE provisions, and the research did not focus on the PE provisions in general. The focal point of the study was specifically on SA subsidiaries acting as dependent agents for its parent companies located in foreign jurisdictions, thereby creating deemed PEs for the foreign parent companies in SA based on the relevant criteria set out in Article 5(5) of the OECD MTC. The research study further explored specific French court cases that focussed on the interpretation of the DAPE provisions in the relevant DTAs and commented on the appropriateness of the decisions reached in these cases. The primary objective of the research was to determine how the DAPE provisions should be interpreted for purposes of SA’s domestic law, as well as its DTAs concluded with both France and Ireland. The research study therefore concluded with an interpretation of a case study based on a similar set of facts to the foreign court cases explored, where an SA subsidiary acted as a dependent agent on behalf of its foreign parent company. The conclusion reached on the appropriate interpretation for domestic law purposes differed significantly to the interpretation for purposes of the DTAs as a result of the significant amendments that were made to the DAPE provisions in the 2017 MTC. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Accounting, 2024
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  • Date Issued: 2024-04

A critical evaluation of the state of capital asset management in Nelson Mandela Bay Municipality and its impact on service delivery

  • Authors: Ndleleni, Neziwe
  • Date: 2024-04
  • Subjects: Nelson Mandela Bay Municipality (South Africa) , Asset-liability management , Asset management accounts -- South Africa -- Port Elizabeth
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/65285 , vital:74088
  • Description: Over the past decades, municipalities have emerged as a significant sphere of government that provides essential services to the general population, thereby improving their standard of living. While the communities have been vocal in their demand for improved service delivery, some municipalities are finding it difficult to provide sustainable services because of their deteriorating infrastructure. As a result,this exhibits a negative impact on the citizens' standard of living. Good capital asset management and efficient use of resources, including suitable amenities to offer services as needed by communities, are required to improve the quality of services. Municipalities must comply with this directive, adhere to the governance requirement, alongside their consequent obligations to follow laws and regulations, execute their duties and deliver promises set within the communities that they serve. The objective of this research was to critically examine the state of capital asset management in NMBM and its influence on service delivery.The research adopted a qualitative method of enquiry. The researcher employed a qualitative methodology to acquire data using an interview schedule. Some basic findings suggest that aspects of capital asset management, including leadership, planning and budgetary concerns, a scarcity of technical staff, managerial dedication and engagement, political support, insufficient or absent capital asset conditions, present a challenge in NMBM. The study recommends that management take steps to enhance the implementation of an asset management policy, at the same time developing strategies and interventions to assist related service delivery directorates and personnel in the application, controlling andmonitoring of capital assets. It is necessary to improve the competence and efficiency of assets as well prioritise the required services and sustainability. The argument reflects that the techniques suggested in conjunction with the findings provide novel perspectives on the problems associated with capital assetmanagement. In the end, putting these recommendations into practice might greatly enhance asset management and service delivery in NMBM. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
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  • Date Issued: 2024-04

A framework for the strategic alignment of internal auditing in the public sector

  • Authors: Nyenyiso, Sizwe
  • Date: 2024-04
  • Subjects: Auditing, Internal , Auditing , Accounting
  • Language: English
  • Type: Doctoral theses , text
  • Identifier: http://hdl.handle.net/10948/65368 , vital:74095
  • Description: The role of internal auditing has evolved from a control-based function to a strategic partner of strategy formulation and execution. In today’s fast paced business environment, the demand for internal audit (IA) services has increased enormously as management struggles to respond to disruptions. To maximise the IA value and effectively respond to the expectations of stakeholders, the internal audit functions (IAFs) must be properly aligned with the strategic direction of their organisations. Public sector IAFs must align their work with the strategies, objectives and risks of the public sector organisations and promote organisational improvement. Failure to strategically align the IAFs may lead to the non-delivery of their mandate, and thus be unable to assure, advise and provide the insights that inform strategic decision making. It is concerning that the public sector IAFs may not be adequately aligned to the strategic direction of their organisations, and that no mechanism is in place to enable this alignment. Hence the primary objective of this study to develop a framework for aligning public sector IAFs with the strategic direction of the South African public sector organisations. The secondary objectives were to investigate factors that impact on IA alignment with the strategies of the public sector organisations; and how these can be integrated into the IA strategic alignment framework. This qualitative Delphi study used a combination of the Agency Theory and Strategic Alignment Theory (SAT) to better understand the phenomenon of IA strategic alignment. An iterative process of three Delphi rounds was followed to facilitate consensus among participants, who were selected using a purposive sampling method. This culminated in the development of IA strategic alignment framework, encompassing five components: organisational context; IA governance; IA planning approach; IA processes and IA resourcing, as well as 48 factors (35 positive and 13 negative) of IA strategic alignment. The study also found 15 benefits of IA strategic alignment (eight benefits to the organisation and seven to the IAF). , Thesis (PhD) -- Faculty of Business and Economic Sciences, School of Accounting, 2024
  • Full Text:
  • Date Issued: 2024-04
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