A framework for aligning ICT service providers' products and services to the needs of SME customers
- Authors: Mhlongo, Sizwe
- Date: 2018
- Subjects: Small business -- Computer networks , Business enterprises -- information technology Consumer behavior
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/31911 , vital:31861
- Description: Small and medium-sized enterprises (SMEs) have the potential to enhance economic growth and innovation, create jobs, and stimulate competition in the economy. However, SMEs face several challenges that influence their longevity, growth, and success. Information Communication Technology (ICT) adoption has the potential to alleviate some of these challenges faced by SMEs and to enhance their competitiveness. The adoption and use of ICT can bring benefits in terms of increasing their efficiency, innovation, growth and competitive advantages. However, SMEs are currently not taking full advantage of exploiting the potential of ICT products and services. Mostly, SMEs depend on the advice provided by their ICT service providers regarding the best ICT products and services they should adopt due to the lack of in-house ICT skills and capabilities. This treatise investigates the approach and critical success factors for ICT service providers to align their products and services to the needs of SMEs. To evaluate the conceptual framework that was proposed by this study based on the literature review, an empirical study was conducted among the SME respondents within the Gauteng province of South Africa. The questionnaire used for this study collected data to measure the SMEs’ perceptions on the availability, awareness, usage and the value added by the adoption of ICT products and services and the level of the satisfaction of the ICT needs of SMEs. The findings of this study indicate that gaps and misalignments exist between the ICT needs of SMEs and the ICT service providers’ products and services targeted to SMEs. The major discovery from the conducted empirical study revealed that ICT service providers mostly fulfil only the basic level needs of SMEs such as ICT infrastructure needs but do not fully address the higher level needs such as the digital transformation needs of SMEs. In conclusion, this study recommends that it is crucial for ICT services providers to align their products and services to the needs of SMEs in order to successfully target and market to the SME segment.
- Full Text:
- Date Issued: 2018
- Authors: Mhlongo, Sizwe
- Date: 2018
- Subjects: Small business -- Computer networks , Business enterprises -- information technology Consumer behavior
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/31911 , vital:31861
- Description: Small and medium-sized enterprises (SMEs) have the potential to enhance economic growth and innovation, create jobs, and stimulate competition in the economy. However, SMEs face several challenges that influence their longevity, growth, and success. Information Communication Technology (ICT) adoption has the potential to alleviate some of these challenges faced by SMEs and to enhance their competitiveness. The adoption and use of ICT can bring benefits in terms of increasing their efficiency, innovation, growth and competitive advantages. However, SMEs are currently not taking full advantage of exploiting the potential of ICT products and services. Mostly, SMEs depend on the advice provided by their ICT service providers regarding the best ICT products and services they should adopt due to the lack of in-house ICT skills and capabilities. This treatise investigates the approach and critical success factors for ICT service providers to align their products and services to the needs of SMEs. To evaluate the conceptual framework that was proposed by this study based on the literature review, an empirical study was conducted among the SME respondents within the Gauteng province of South Africa. The questionnaire used for this study collected data to measure the SMEs’ perceptions on the availability, awareness, usage and the value added by the adoption of ICT products and services and the level of the satisfaction of the ICT needs of SMEs. The findings of this study indicate that gaps and misalignments exist between the ICT needs of SMEs and the ICT service providers’ products and services targeted to SMEs. The major discovery from the conducted empirical study revealed that ICT service providers mostly fulfil only the basic level needs of SMEs such as ICT infrastructure needs but do not fully address the higher level needs such as the digital transformation needs of SMEs. In conclusion, this study recommends that it is crucial for ICT services providers to align their products and services to the needs of SMEs in order to successfully target and market to the SME segment.
- Full Text:
- Date Issued: 2018
A framework for financing public transport infrastructure in South Africa
- Authors: Nobaza, Lwazi Bruce
- Date: 2018
- Subjects: Local transit -- South Africa -- Finance , Urban transportation -- South Africa -- Finance Transportation and state -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22703 , vital:30059
- Description: South African cities are faced with still challenges of economic and spatial exclusion due to the legacy of apartheid, growing need for housing opportunities, high transport costs, long commuting times between work and home, and poor integration of different modes of public transport. Although there is a strong association between public transport infrastructure investment and socio-spatial transformation, the current backlog of public transport infrastructure and the inability of public funds to address such backlog inhibit spatial transformation and socio-economic integration. Notably, public transport has a potential to expedite spatial transformation and social integration and also stimulate the economy but it is still underfunded. There are numerous alternative and innovative mechanisms that are applied internationally, that can help with financing of public transport infrastructure financing, but few or none have been applied in a South African context. The purpose of this study is to explore alternative funding mechanisms and provide a conceptual framework for that will ensure availability of finances that are critical for financing public transport infrastructure in South Africa. Literature review provides international best practices in the financing of public transport infrastructure that can be replicated in South Africa. This resulted in the identification of six independent variables, namely government funding, external financing, public private partnerships, risk management, property value capture and institutional environment and two intervening variables, namely feasibility and viability. These variables were then utilised to develop a conceptual framework with suggested hypotheses on the financing of public transport infrastructure in South Africa. Primary data was then statistically analysed to test the proposed conceptual framework and hypothesised relationships. The empirical study provides little evidence of significant relationships between dependent variables of the study, namely perceived success of financing public transport infrastructure in South Africa and the independent and intervening variables. However, the study highlights that feasibility and financial viability are preconditions for sustainable investments into public transport infrastructure. These can be only achieved in an investment climate with a conducive policy and legislative framework that does not only protect interests of various investors but also utilises government funding to leverage private sector finance. This will ensure that long term objectives spatial transformation of urban areas is achieved.
- Full Text:
- Date Issued: 2018
- Authors: Nobaza, Lwazi Bruce
- Date: 2018
- Subjects: Local transit -- South Africa -- Finance , Urban transportation -- South Africa -- Finance Transportation and state -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22703 , vital:30059
- Description: South African cities are faced with still challenges of economic and spatial exclusion due to the legacy of apartheid, growing need for housing opportunities, high transport costs, long commuting times between work and home, and poor integration of different modes of public transport. Although there is a strong association between public transport infrastructure investment and socio-spatial transformation, the current backlog of public transport infrastructure and the inability of public funds to address such backlog inhibit spatial transformation and socio-economic integration. Notably, public transport has a potential to expedite spatial transformation and social integration and also stimulate the economy but it is still underfunded. There are numerous alternative and innovative mechanisms that are applied internationally, that can help with financing of public transport infrastructure financing, but few or none have been applied in a South African context. The purpose of this study is to explore alternative funding mechanisms and provide a conceptual framework for that will ensure availability of finances that are critical for financing public transport infrastructure in South Africa. Literature review provides international best practices in the financing of public transport infrastructure that can be replicated in South Africa. This resulted in the identification of six independent variables, namely government funding, external financing, public private partnerships, risk management, property value capture and institutional environment and two intervening variables, namely feasibility and viability. These variables were then utilised to develop a conceptual framework with suggested hypotheses on the financing of public transport infrastructure in South Africa. Primary data was then statistically analysed to test the proposed conceptual framework and hypothesised relationships. The empirical study provides little evidence of significant relationships between dependent variables of the study, namely perceived success of financing public transport infrastructure in South Africa and the independent and intervening variables. However, the study highlights that feasibility and financial viability are preconditions for sustainable investments into public transport infrastructure. These can be only achieved in an investment climate with a conducive policy and legislative framework that does not only protect interests of various investors but also utilises government funding to leverage private sector finance. This will ensure that long term objectives spatial transformation of urban areas is achieved.
- Full Text:
- Date Issued: 2018
A framework to enhance the appreciation and motivation of employees in an automotive factory
- Authors: Parsons, Paul Benjamin
- Date: 2018
- Subjects: Employee motivation , Work ethic Incentive awards Employees|xRating of Motor vehicle industry -- Psychological aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23059 , vital:30402
- Description: Manufacturing in South Africa is constantly under pressure to produce more for less, and the automotive industry is no exception. Well known initiatives like “just-in-time” (JIT) manufacturing; “flexible manufacturing systems” (FMS); and “lean manufacturing”, are some of the strategies that manufacturing adopted to increase productivity. Due to the comparative extremely high capital investments that need to be spent before a single unit is built, manufacturing can only be competitive by exploring economics of scale; in doing this, manufacturers recoup capital outflow and start showing profit. Should this require that an employee be treated in the same way: used as an input into the production process? Human capital theory has been around for many decades, proclaiming that employees are more than just labourers. Gone are the days when work was an exchange between labour and money. Both parties demand more from each other. Employers want more commitment, efficiency and flexibility; employees, on the other hand, want more autonomy, purpose and appreciation. Employees are a company‟s biggest assets if treated and motivated correctly. Employee motivation is not a new concept – theorists and likeminded people have tried to dissect and understand the topic over millennia. It seems, however, that whenever a theory is formulated people‟s perception changes (almost like trying to hit a moving target). Some theorists claim that a totally new rule set is required to motivate employees in the information age. The bottom line seems to be that in order for companies to gain advantage from human capital, the area-specific motivational environment needs to be understood. Only when this is accomplished, can policies and incentives be aligned, resulting in a more committed, efficient and flexible employee. It is therefore imperative for an employer to understand both what motivates his or her employees, and what these employees recognise as appreciation.
- Full Text:
- Date Issued: 2018
- Authors: Parsons, Paul Benjamin
- Date: 2018
- Subjects: Employee motivation , Work ethic Incentive awards Employees|xRating of Motor vehicle industry -- Psychological aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23059 , vital:30402
- Description: Manufacturing in South Africa is constantly under pressure to produce more for less, and the automotive industry is no exception. Well known initiatives like “just-in-time” (JIT) manufacturing; “flexible manufacturing systems” (FMS); and “lean manufacturing”, are some of the strategies that manufacturing adopted to increase productivity. Due to the comparative extremely high capital investments that need to be spent before a single unit is built, manufacturing can only be competitive by exploring economics of scale; in doing this, manufacturers recoup capital outflow and start showing profit. Should this require that an employee be treated in the same way: used as an input into the production process? Human capital theory has been around for many decades, proclaiming that employees are more than just labourers. Gone are the days when work was an exchange between labour and money. Both parties demand more from each other. Employers want more commitment, efficiency and flexibility; employees, on the other hand, want more autonomy, purpose and appreciation. Employees are a company‟s biggest assets if treated and motivated correctly. Employee motivation is not a new concept – theorists and likeminded people have tried to dissect and understand the topic over millennia. It seems, however, that whenever a theory is formulated people‟s perception changes (almost like trying to hit a moving target). Some theorists claim that a totally new rule set is required to motivate employees in the information age. The bottom line seems to be that in order for companies to gain advantage from human capital, the area-specific motivational environment needs to be understood. Only when this is accomplished, can policies and incentives be aligned, resulting in a more committed, efficient and flexible employee. It is therefore imperative for an employer to understand both what motivates his or her employees, and what these employees recognise as appreciation.
- Full Text:
- Date Issued: 2018
A model for smart factories in the automotive sector
- Authors: Leo, Jo-Anne Ronell
- Date: 2018
- Subjects: Internet of things , Manufacturing processes -- Automation Labor supply -- Effect of technological innovations on Cloud computing
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22531 , vital:29997
- Description: The manufacturing industry is on the brink of transformation, with smart factories and digitalisation at the forefront. New challenges such as globalisation, cost pressure and consumer demands are imminent in the current environment. In order to overcome these challenges, the Fourth Industrial Revolution, also known as Industry 4.0 has emerged. Industry 4.0 promotes the computerisation of manufacturing facilities and emphasises an end-to-end digitalisation of physical resources and integration of processes through the entire value chain. The smart factory, a component of Industry 4.0, is a self-organised, modular, highly flexible and reconfigurable factory that enables production of customised products at low cost, therefore maximising profitability. Manufacturing processes are driven by technologies such as cyber-physical systems, big data, collaborative robots and the Internet of Things. This allows autonomous communication throughout the value chain between machine-to-machine and human-to-machine. Organisations consider automation and technology as strategic business tools which are used to increase short and long term profits and realise operating objectives. In contrast, the implementation of automation and technology in the workplace raises labour concerns, fear of layoffs and redundancies among the workforce. This unease, in turn, influences the employees’ attitude towards technology which could lead either to its acceptance or refusal thereof. The purpose of this research is to enhance the understanding of smart factories in the automotive industry by conducting a systematic analysis of the factors which influence the attitude of those involved towards a smart factory implementation. This study focuses on the perceptions among employees and management. The research is an quantitative study consisting of a literature review of the key concepts related to Industry 4.0, smart factories and technology-acceptance theories. The empirical study consisted of surveys completed by management and employees of one of the automotive Original Equipment Manufacturers (OEM), in South Africa. The questionnaire used in this research consists of questions regarding demographic data and questions regarding the perception of change and factors influencing the attitudes towards the acceptance of technology within the OEM. To summarise the data into a more condensed form which could simplify the identification of patterns in the data, descriptive statistics were used. Inferential statistics were used to validate if the conclusions made from the sample data could be inferred to a larger population. Various factors influence the perception about ease of use and usefulness, which then in turn influences the attitude and the intention to use technology. These factors have been examined by numerous authors in the technology acceptance literature. Recommended factors based on the statistical analysis of the questionnaire results were identified. A model identified the following factors as having an influence on the Attitude towards the Positive Impact of Smart Factories within the OEM: Skills and Training, Individual Characteristics, Trust, Organisational Culture, Resources and Costs and Job Security. The importance of each factor was identified to understand its function in how to improve the implementation of smart factories. This research suggested improvements for the automotive OEM based on the statistical analysis of the survey results. Inconclusive results were indicated on three variables and these should be improved, namely, Organisational Culture, Job Security and Security and International / National Standards. Two sub-groups were defined by different job levels and different perceptions were found concerning the factors that were measured. People at different job levels in the OEM perceived medium to large significant differences in all the factors comprising the proposed model of the Attitude towards a Smart Factory. The smart factory model developed in this study specified the factors which influence the Attitude towards a Smart Factory within the automotive sector and the effect these factors have on technology acceptance.
- Full Text:
- Date Issued: 2018
- Authors: Leo, Jo-Anne Ronell
- Date: 2018
- Subjects: Internet of things , Manufacturing processes -- Automation Labor supply -- Effect of technological innovations on Cloud computing
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22531 , vital:29997
- Description: The manufacturing industry is on the brink of transformation, with smart factories and digitalisation at the forefront. New challenges such as globalisation, cost pressure and consumer demands are imminent in the current environment. In order to overcome these challenges, the Fourth Industrial Revolution, also known as Industry 4.0 has emerged. Industry 4.0 promotes the computerisation of manufacturing facilities and emphasises an end-to-end digitalisation of physical resources and integration of processes through the entire value chain. The smart factory, a component of Industry 4.0, is a self-organised, modular, highly flexible and reconfigurable factory that enables production of customised products at low cost, therefore maximising profitability. Manufacturing processes are driven by technologies such as cyber-physical systems, big data, collaborative robots and the Internet of Things. This allows autonomous communication throughout the value chain between machine-to-machine and human-to-machine. Organisations consider automation and technology as strategic business tools which are used to increase short and long term profits and realise operating objectives. In contrast, the implementation of automation and technology in the workplace raises labour concerns, fear of layoffs and redundancies among the workforce. This unease, in turn, influences the employees’ attitude towards technology which could lead either to its acceptance or refusal thereof. The purpose of this research is to enhance the understanding of smart factories in the automotive industry by conducting a systematic analysis of the factors which influence the attitude of those involved towards a smart factory implementation. This study focuses on the perceptions among employees and management. The research is an quantitative study consisting of a literature review of the key concepts related to Industry 4.0, smart factories and technology-acceptance theories. The empirical study consisted of surveys completed by management and employees of one of the automotive Original Equipment Manufacturers (OEM), in South Africa. The questionnaire used in this research consists of questions regarding demographic data and questions regarding the perception of change and factors influencing the attitudes towards the acceptance of technology within the OEM. To summarise the data into a more condensed form which could simplify the identification of patterns in the data, descriptive statistics were used. Inferential statistics were used to validate if the conclusions made from the sample data could be inferred to a larger population. Various factors influence the perception about ease of use and usefulness, which then in turn influences the attitude and the intention to use technology. These factors have been examined by numerous authors in the technology acceptance literature. Recommended factors based on the statistical analysis of the questionnaire results were identified. A model identified the following factors as having an influence on the Attitude towards the Positive Impact of Smart Factories within the OEM: Skills and Training, Individual Characteristics, Trust, Organisational Culture, Resources and Costs and Job Security. The importance of each factor was identified to understand its function in how to improve the implementation of smart factories. This research suggested improvements for the automotive OEM based on the statistical analysis of the survey results. Inconclusive results were indicated on three variables and these should be improved, namely, Organisational Culture, Job Security and Security and International / National Standards. Two sub-groups were defined by different job levels and different perceptions were found concerning the factors that were measured. People at different job levels in the OEM perceived medium to large significant differences in all the factors comprising the proposed model of the Attitude towards a Smart Factory. The smart factory model developed in this study specified the factors which influence the Attitude towards a Smart Factory within the automotive sector and the effect these factors have on technology acceptance.
- Full Text:
- Date Issued: 2018
A performance management model for organisational performance excellence in the South African railway industry
- Authors: Mtati, Tabisa
- Date: 2018
- Subjects: Performance -- Management , Success in business -- South Africa Railroads -- South Africa -- Track
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/33043 , vital:32501
- Description: The South African railway industry has seven times more of labour productivity than its counterparts within Sub-Saharan Africa. Though, when compared to countries in Europe, the United States of America, and China, the South African railway industry is non-competitive. The National Railway Safety Regulator of South Africa (NRSR) has been gradually considering novel ways of measuring organisational performance which encompass a broad approach that goes beyond infrastructure. To that end, a business excellence model adoption is proposed for an integrated agile performance management system. Performance management is viewed as a method that involves measuring goals against a set of standards within an organisation so as to evaluate whether or not the intended objectives have been (successfully) accomplished. Management quality systems (MQS) is one seamless system which integrates the Individual Performance Assessments, ISO-Systems, and Total Quality Management (TQM) in order to achieve the operational distinction in pursuit of the organisational performance excellence. Similarly, organisational excellence is continuous efforts made to build an internal framework of standards and processes intended to involve and motivate employees to deliver products and services within organisational expectations. Various business excellence models, such as the European Framework of Quality Management (EFQM), Common Assessment Framework (CAF), Malcolm Bridge National Quality Awards (MBNQA), International Standard Organisation (ISO) 9000/1/4 and South African Excellence Models (SAEM) have been proposed as continuous improvement (CI) tools. Embedded within these frameworks are areas such as leadership, strategic planning, total quality human resources management, CI, communications, culture, process management and organisational results. Even though attention has been paid to quality performance management in literature, limited empirical research has been conducted on the impact of these models to organisational performance in the railway industry. Moreover, few studies have been conducted to investigate this within the South African context. In this study, the difference in perceptions regarding the envisioned model will be measured to determine the level of employee awareness on quality management. Secondly, the impact of the implementation of MQS factors on organisational performance is investigated to determine critical success factors. Lastly, the barriers to effective MQS implementation are explored and discussed. The study focuses on enablers (i.e. leadership, strategy planning, total quality human resources management, CI, communications, culture and process management) and their impact on organisational performance. An empirical survey has been conducted in this study to examine the influence of the identified factors on business performance. In order to measure the impact of the above factors on improving of organisational performance, the MQS model has been used. The data collected has been statistically analysed using descriptive statistics, correlational relationships and regression analysis. The results of the study indicate that the MQS is useful and effective for the improvement of organisational performance in pursuit of organisational excellence. Furthermore, the critical success factors that, when prioritised, will directly influence organisational performance have been identified. Also, all the measured factors are correlated with organisational performance. It has been proven that though there are signs of implementation of MQS, the employees have not yet owned the process and do not implement quality practises in their daily operations. It is recommended that for future studies a more representative sample be sought in order to validate the relationship between strategy planning; communication and organisational performance, and the overall impact of implementing of MQS in the rail industry.
- Full Text:
- Date Issued: 2018
- Authors: Mtati, Tabisa
- Date: 2018
- Subjects: Performance -- Management , Success in business -- South Africa Railroads -- South Africa -- Track
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/33043 , vital:32501
- Description: The South African railway industry has seven times more of labour productivity than its counterparts within Sub-Saharan Africa. Though, when compared to countries in Europe, the United States of America, and China, the South African railway industry is non-competitive. The National Railway Safety Regulator of South Africa (NRSR) has been gradually considering novel ways of measuring organisational performance which encompass a broad approach that goes beyond infrastructure. To that end, a business excellence model adoption is proposed for an integrated agile performance management system. Performance management is viewed as a method that involves measuring goals against a set of standards within an organisation so as to evaluate whether or not the intended objectives have been (successfully) accomplished. Management quality systems (MQS) is one seamless system which integrates the Individual Performance Assessments, ISO-Systems, and Total Quality Management (TQM) in order to achieve the operational distinction in pursuit of the organisational performance excellence. Similarly, organisational excellence is continuous efforts made to build an internal framework of standards and processes intended to involve and motivate employees to deliver products and services within organisational expectations. Various business excellence models, such as the European Framework of Quality Management (EFQM), Common Assessment Framework (CAF), Malcolm Bridge National Quality Awards (MBNQA), International Standard Organisation (ISO) 9000/1/4 and South African Excellence Models (SAEM) have been proposed as continuous improvement (CI) tools. Embedded within these frameworks are areas such as leadership, strategic planning, total quality human resources management, CI, communications, culture, process management and organisational results. Even though attention has been paid to quality performance management in literature, limited empirical research has been conducted on the impact of these models to organisational performance in the railway industry. Moreover, few studies have been conducted to investigate this within the South African context. In this study, the difference in perceptions regarding the envisioned model will be measured to determine the level of employee awareness on quality management. Secondly, the impact of the implementation of MQS factors on organisational performance is investigated to determine critical success factors. Lastly, the barriers to effective MQS implementation are explored and discussed. The study focuses on enablers (i.e. leadership, strategy planning, total quality human resources management, CI, communications, culture and process management) and their impact on organisational performance. An empirical survey has been conducted in this study to examine the influence of the identified factors on business performance. In order to measure the impact of the above factors on improving of organisational performance, the MQS model has been used. The data collected has been statistically analysed using descriptive statistics, correlational relationships and regression analysis. The results of the study indicate that the MQS is useful and effective for the improvement of organisational performance in pursuit of organisational excellence. Furthermore, the critical success factors that, when prioritised, will directly influence organisational performance have been identified. Also, all the measured factors are correlated with organisational performance. It has been proven that though there are signs of implementation of MQS, the employees have not yet owned the process and do not implement quality practises in their daily operations. It is recommended that for future studies a more representative sample be sought in order to validate the relationship between strategy planning; communication and organisational performance, and the overall impact of implementing of MQS in the rail industry.
- Full Text:
- Date Issued: 2018
A risk based engineering maintenance and spare parts planning model for a generic pharmaceutical company in the Eastern Cape
- Authors: Fourie, Gerhard Claris
- Date: 2018
- Subjects: Pharmaceutical industry -- South Africa -- Eastern Cape , Engineering maintenance Engineering repairs
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/29838 , vital:30784
- Description: The Pharmaceutical Industry is facing substantial challenges due to the continuous evolving world of technologies, global competitiveness, price regulation, environmental and safety requirements. In this environment asset maintenance evolved and became increasingly important in business over the last couple of decades. Traditionally industry favoured a reactive maintenance strategy but over the years changed to proactive maintenance strategy due to the advancement of technology and skills of maintenance personnel. With increasing automation and mechanisation, production processes are becoming highly complex and the cost associated with asset maintenance has increased consistently over the decades. Studies have shown that about 15-70% of production costs can be attributed to asset maintenance and one-third of maintenance costs are wasted due to inefficiencies in planning. Furthermore, the selection of an effective maintenance strategy is a challenge due to maintenance output that is difficult to measure and quantify. This treatise will investigate the application of a risk based strategy on asset maintenance planning and spare part management of a pharmaceutical company and compare it to best practices. The theory of risk analysis was reviewed and risk analysis pertaining to maintenance planning and spare part management in the Pharmaceutical industry explored. Questionnaires were sent to selected engineering and relevant departments in order to analyse the challenges and good practices in the company relating to spare part management and maintenance planning. A risk based model for the pharmaceutical company was developed after the information gathered in the research. The recommendations were made in a practical approach by presenting the solution in the form of a flow chart. This model will enable the Maintenance Managers, Inventory Managers and Maintenance Planners to identify critical equipment, optimise maintenance schedules and plan spare parts purchasing more accurately.
- Full Text:
- Date Issued: 2018
- Authors: Fourie, Gerhard Claris
- Date: 2018
- Subjects: Pharmaceutical industry -- South Africa -- Eastern Cape , Engineering maintenance Engineering repairs
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/29838 , vital:30784
- Description: The Pharmaceutical Industry is facing substantial challenges due to the continuous evolving world of technologies, global competitiveness, price regulation, environmental and safety requirements. In this environment asset maintenance evolved and became increasingly important in business over the last couple of decades. Traditionally industry favoured a reactive maintenance strategy but over the years changed to proactive maintenance strategy due to the advancement of technology and skills of maintenance personnel. With increasing automation and mechanisation, production processes are becoming highly complex and the cost associated with asset maintenance has increased consistently over the decades. Studies have shown that about 15-70% of production costs can be attributed to asset maintenance and one-third of maintenance costs are wasted due to inefficiencies in planning. Furthermore, the selection of an effective maintenance strategy is a challenge due to maintenance output that is difficult to measure and quantify. This treatise will investigate the application of a risk based strategy on asset maintenance planning and spare part management of a pharmaceutical company and compare it to best practices. The theory of risk analysis was reviewed and risk analysis pertaining to maintenance planning and spare part management in the Pharmaceutical industry explored. Questionnaires were sent to selected engineering and relevant departments in order to analyse the challenges and good practices in the company relating to spare part management and maintenance planning. A risk based model for the pharmaceutical company was developed after the information gathered in the research. The recommendations were made in a practical approach by presenting the solution in the form of a flow chart. This model will enable the Maintenance Managers, Inventory Managers and Maintenance Planners to identify critical equipment, optimise maintenance schedules and plan spare parts purchasing more accurately.
- Full Text:
- Date Issued: 2018
A service delivery framework to unlock the revenue potential of the SME segments of commercercial banks in South Africa
- Authors: Mahlati, Mphenduli Mncedi
- Date: 2018
- Subjects: Small business -- Finance , Financial services industry -- Information technology Banks and banking Technological innovations
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/31633 , vital:31639
- Description: Small and Medium sized Enterprises (SMEs) are a vital driver to the world economy. They provide more than 60% of overall employment globally and approximately 80% of jobs in developed economies. This segment however remains underserved by banks who have struggled to serve SMEs effectively. Nevertheless banks are still perfectly placed to capture the needs of SME customers and to provide them with greater value adding services that address their needs. However, this must be done in a cost-effective manner to ensure long-term portfolio and banking profitability. SME Banking faces several challenges centred on the high cost to serve and profitability. For the banking sector to overcome these challenges and still meet increasing and changing customer needs, significant investment in digital technology is required. The literature reviewed identified that in order to unlock the revenue potential embedded within the SME segment; banks need ground-breaking solutions to solve their revenue and profitability conundrum. This study mentions that such solutions will need to be focused around placing banks as market enablers, by way of providing SMEs with a growth platform and not just financial transaction services. The study also identified a hybrid service delivery model and a digital ecosystem approach to SME banking as being pivotal to unlocking the revenue potential embedded within the segment. Through a digital ecosystem approach, banks can leverage their intra and inter banking network to assist SMEs to grow their businesses. In the process, this will serve as a way of increasing penetration into this underserved segment. In addition, such an approach to banking necessitates an acceptance of how interconnected business relationships have the capacity to enable business growth and subsequently to address SME banking risk. To also consider that banks in South Africa continue to view SMEs as being too risky and costly to serve. This study attempts to address this perceived riskiness by presenting a service delivery framework, which consists of key factors that would influence the revenue potential of the SME segments of Commercial Banks in South Africa. The empirical part of the research evaluated banking official’s awareness and understanding of key concepts that is likely to influence their views with regards to the revenue potential of the SME market.
- Full Text:
- Date Issued: 2018
- Authors: Mahlati, Mphenduli Mncedi
- Date: 2018
- Subjects: Small business -- Finance , Financial services industry -- Information technology Banks and banking Technological innovations
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/31633 , vital:31639
- Description: Small and Medium sized Enterprises (SMEs) are a vital driver to the world economy. They provide more than 60% of overall employment globally and approximately 80% of jobs in developed economies. This segment however remains underserved by banks who have struggled to serve SMEs effectively. Nevertheless banks are still perfectly placed to capture the needs of SME customers and to provide them with greater value adding services that address their needs. However, this must be done in a cost-effective manner to ensure long-term portfolio and banking profitability. SME Banking faces several challenges centred on the high cost to serve and profitability. For the banking sector to overcome these challenges and still meet increasing and changing customer needs, significant investment in digital technology is required. The literature reviewed identified that in order to unlock the revenue potential embedded within the SME segment; banks need ground-breaking solutions to solve their revenue and profitability conundrum. This study mentions that such solutions will need to be focused around placing banks as market enablers, by way of providing SMEs with a growth platform and not just financial transaction services. The study also identified a hybrid service delivery model and a digital ecosystem approach to SME banking as being pivotal to unlocking the revenue potential embedded within the segment. Through a digital ecosystem approach, banks can leverage their intra and inter banking network to assist SMEs to grow their businesses. In the process, this will serve as a way of increasing penetration into this underserved segment. In addition, such an approach to banking necessitates an acceptance of how interconnected business relationships have the capacity to enable business growth and subsequently to address SME banking risk. To also consider that banks in South Africa continue to view SMEs as being too risky and costly to serve. This study attempts to address this perceived riskiness by presenting a service delivery framework, which consists of key factors that would influence the revenue potential of the SME segments of Commercial Banks in South Africa. The empirical part of the research evaluated banking official’s awareness and understanding of key concepts that is likely to influence their views with regards to the revenue potential of the SME market.
- Full Text:
- Date Issued: 2018
An assessment of Organisational Culture at an Information and Technology Company during a period of change
- Authors: Nzimande, Prosper Thelumusa
- Date: 2018
- Subjects: Organizational change , Corporate culture Organization -- Research Customer relations
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22935 , vital:30150
- Description: Orientation: Change is inevitable, yet many organisational change efforts are not successful due to the culture of the organisation not supporting change. As a result,change objectives are not met and employees are left with a poor change experience. Research objective: The main objective of the study was therefore to determine the extent to which the organisational culture of a selected South African Information, Communication and Technology (ICT) organisation was ready for change, and supported goal alignment, team work, a customer focus and employee talent optimisation to attain desired Change Outcomes. Research design: The study adopted a quantitative method using a random sample method and survey as the data collecting instrument, which was administered to employees at a selected ICT organisation. Factor analysis resulted in a refinement of the initial cultural elements investigated. Main findings/results: The results revealed that the ICT organisation did reflect a customer orientation, change readiness, collaboration for continuous improvement and an environment that enabled performance, but that there was room for improvement. The results indicated that the respondents had doubts about whether the Change Outcomes were attained. All the cultural factors correlated positively with each other and positively correlated with Change Outcomes. A significant positive link was found between Collaboration for Continuous Innovation and Change Outcomes. Practical/managerial implications: Organisational change requires much effort from senior leaders, managers and employees and it is therefore more likely that, during change, attention will be focused on operational changes rather than on organisational culture. However, the study demonstrated that culture in general is very important, as it influences behaviour and provides identity to employees, and that culture is especially important during a period of change. During a period of change, culture can either enhance or hinder change. In addition, change often implies a change in culture. The study showed that during a period of change, team work is very important and that opportunities must be created for sharing ideas, collaboration and stretching goals, thus for innovation, and for finding better ways to serve customers.
- Full Text:
- Date Issued: 2018
- Authors: Nzimande, Prosper Thelumusa
- Date: 2018
- Subjects: Organizational change , Corporate culture Organization -- Research Customer relations
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22935 , vital:30150
- Description: Orientation: Change is inevitable, yet many organisational change efforts are not successful due to the culture of the organisation not supporting change. As a result,change objectives are not met and employees are left with a poor change experience. Research objective: The main objective of the study was therefore to determine the extent to which the organisational culture of a selected South African Information, Communication and Technology (ICT) organisation was ready for change, and supported goal alignment, team work, a customer focus and employee talent optimisation to attain desired Change Outcomes. Research design: The study adopted a quantitative method using a random sample method and survey as the data collecting instrument, which was administered to employees at a selected ICT organisation. Factor analysis resulted in a refinement of the initial cultural elements investigated. Main findings/results: The results revealed that the ICT organisation did reflect a customer orientation, change readiness, collaboration for continuous improvement and an environment that enabled performance, but that there was room for improvement. The results indicated that the respondents had doubts about whether the Change Outcomes were attained. All the cultural factors correlated positively with each other and positively correlated with Change Outcomes. A significant positive link was found between Collaboration for Continuous Innovation and Change Outcomes. Practical/managerial implications: Organisational change requires much effort from senior leaders, managers and employees and it is therefore more likely that, during change, attention will be focused on operational changes rather than on organisational culture. However, the study demonstrated that culture in general is very important, as it influences behaviour and provides identity to employees, and that culture is especially important during a period of change. During a period of change, culture can either enhance or hinder change. In addition, change often implies a change in culture. The study showed that during a period of change, team work is very important and that opportunities must be created for sharing ideas, collaboration and stretching goals, thus for innovation, and for finding better ways to serve customers.
- Full Text:
- Date Issued: 2018
An institutional framework for expanding into Africa: a focus on global multinational companies
- Authors: Dipha, Lazola
- Date: 2018
- Subjects: International business enterprises -- Management , Globalization -- Economic aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/29984 , vital:30804
- Description: Global multinational companies (MNCs) continue to face unique challenges in expanding into African emerging markets (AEMs). The biggest contributor to this is their lack of understanding and unwillingness to embrace the exceptional dynamics that exist in these countries, which has resulted in the majority of them defaulting to execute their own country’s domestic market strategies, resulting in failure to realise sustainable businesses. A misaligned and inappropriate strategy will fail dismally in terms of long-term sustainability of businesses. Urban & Hwindingwi (2016) took a diverse view in evaluating emerging markets, which will also be implemented in this study. They argued that “[they] see these features of emerging markets as symptoms of underlying market structures that share common, important and persistent differences from those in developed economies. Emerging markets reflect those transactional arenas where buyers and sellers are not easily or efficiently able to come together. The institutional voids make a market ‘emerging’ and are a prime source of the higher transaction costs and operating challenges in these markets”. “Market structures are the products of idiosyncratic historical, political, legal, economic and cultural forces within any country. All emerging markets feature insti-tutional voids, however, although the particular combination and severity of these voids varies from market to market”. In the previous years, corporate leaders and investors globally have pinned their hopes on the African growing story of promise becoming a reality. With a youthful, urbanising inhabitants, plentiful natural resources and a rising middle class; it looks like the continent has the correct components required for long-standing growth, possibly outshining the so-called tiger economies of East-Asia a generation ago. According to the McKinsey Global Institute titled Lions on the Move 2010 report; they forecasted consumer spending within the continent to grow by 40% and move GDPs by $1 trillion between 2008 to 2020. However, there are plenty multinationals that have become disheartened in their pursuit of operating in Africa.
- Full Text:
- Date Issued: 2018
- Authors: Dipha, Lazola
- Date: 2018
- Subjects: International business enterprises -- Management , Globalization -- Economic aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/29984 , vital:30804
- Description: Global multinational companies (MNCs) continue to face unique challenges in expanding into African emerging markets (AEMs). The biggest contributor to this is their lack of understanding and unwillingness to embrace the exceptional dynamics that exist in these countries, which has resulted in the majority of them defaulting to execute their own country’s domestic market strategies, resulting in failure to realise sustainable businesses. A misaligned and inappropriate strategy will fail dismally in terms of long-term sustainability of businesses. Urban & Hwindingwi (2016) took a diverse view in evaluating emerging markets, which will also be implemented in this study. They argued that “[they] see these features of emerging markets as symptoms of underlying market structures that share common, important and persistent differences from those in developed economies. Emerging markets reflect those transactional arenas where buyers and sellers are not easily or efficiently able to come together. The institutional voids make a market ‘emerging’ and are a prime source of the higher transaction costs and operating challenges in these markets”. “Market structures are the products of idiosyncratic historical, political, legal, economic and cultural forces within any country. All emerging markets feature insti-tutional voids, however, although the particular combination and severity of these voids varies from market to market”. In the previous years, corporate leaders and investors globally have pinned their hopes on the African growing story of promise becoming a reality. With a youthful, urbanising inhabitants, plentiful natural resources and a rising middle class; it looks like the continent has the correct components required for long-standing growth, possibly outshining the so-called tiger economies of East-Asia a generation ago. According to the McKinsey Global Institute titled Lions on the Move 2010 report; they forecasted consumer spending within the continent to grow by 40% and move GDPs by $1 trillion between 2008 to 2020. However, there are plenty multinationals that have become disheartened in their pursuit of operating in Africa.
- Full Text:
- Date Issued: 2018
An integrated talent-management approach for competitive advantage at a selected company
- Authors: Maxongo–Banzana, Ayanda
- Date: 2018
- Subjects: Employees -- Recruiting , Organizational effectiveness Personnel management Career development
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/31995 , vital:31907
- Description: This study aims to explore the concept of talent management that has received attention since a group of McKinsey Consultant coined the phrase “the War for Talent” in 1997. In the 21 century, businesses are continually confronted with pressure of aligning employee talent with broader organizational strategies. This research explores key interventions and activities in order to get a better understanding of best practices and approaches to managing talent. The specific contribution of this treatise is developing a talentship model to enable integrated approach to managing talent in order to achieve competitive advantage at Company X. Through a single case study approach, this study examines the current talent management approach at Company X, and the author develops an Integrated Talent management model, named “The Max- Banz Talentship House Model” to address key challenges confronting the company from a talent management perspective in order to achieve competitive advantage.
- Full Text:
- Date Issued: 2018
- Authors: Maxongo–Banzana, Ayanda
- Date: 2018
- Subjects: Employees -- Recruiting , Organizational effectiveness Personnel management Career development
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/31995 , vital:31907
- Description: This study aims to explore the concept of talent management that has received attention since a group of McKinsey Consultant coined the phrase “the War for Talent” in 1997. In the 21 century, businesses are continually confronted with pressure of aligning employee talent with broader organizational strategies. This research explores key interventions and activities in order to get a better understanding of best practices and approaches to managing talent. The specific contribution of this treatise is developing a talentship model to enable integrated approach to managing talent in order to achieve competitive advantage at Company X. Through a single case study approach, this study examines the current talent management approach at Company X, and the author develops an Integrated Talent management model, named “The Max- Banz Talentship House Model” to address key challenges confronting the company from a talent management perspective in order to achieve competitive advantage.
- Full Text:
- Date Issued: 2018
An investigation into the effectiveness of financial management systems in the public service: a case study of the department of health, Eastern Cape Province
- Authors: Galada, Unathi Luthando
- Date: 2018
- Subjects: Financial management -- South Africa -- Eastern Cape , Finance, Public -- South Africa -- Eastern Cape Performance -- Measurement -- Evaluation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/30227 , vital:30904
- Description: The aim of this study is to investigate the effective and efficient of the financial management systems and its translation into good governance in the Department of Health in order to meet all the compliance requirements as contained in legislations. Financial management is a critical element for good governance. It requires a great deal of attention with parallel internal systems and control that support it for optimal performance. To that, the Public Finance Management Act, 1999 (Act 1 of 1999) and National Treasury Regulations require all government departments to ensure accountability on resource allocated yet able to measure value for money in relation to the delivery of goods and services. The Eastern Cape is one of five provinces with at least 60% of its population living in rural parts serviced by small towns. There is a total of 72 small towns in the province. The province has a legacy of endemic rural poverty and is characterized by the historical neglect of rural areas. The Eastern Cape still has many people moving to other provinces and to the two main cities of East London and Port Elizabeth, in search of employment. (ECSECC, 2006). The compliance to all key financial management legislation and policies has been a constant challenge faced by the Department of Health and the province, which has been largely caused by high levels of corruption, poor financial management systems, poor management tools, poor internal resource controls and maladministration practices (Auditor General Report, 2013/14). As a result, several incidents of dissatisfaction by members of the communities has been on the public domain, calling for government to deliver on quality health services throughout the province. The Public Finance Management Act, Act No. 1 of 1999, with regards to government’s utilisation of financial resources outlines the following objectives: Modernise the system of financial management in the public sector; Enable public sector managers to manage, but at the same time be held more accountable; Ensure the timely provision of quality information; and Eliminate the waste and corruption in the use of public assets. The Auditor General, as the supreme audit institution of the Republic, must, in terms of section 4(1) of the Public Audit Act (Act No. 25 of 2004), audit and report on the accounts, financial statements and financial statement of all government entities. Based on the 2014/15 Consolidated General Report issued by the Auditor General, various government entities were found not to have complied with the legislation relating to the payment of suppliers. The Constitution Republic of South Africa (Act 108 of 1996) makes a provision that all the three government spheres to be developmental-oriented in nature with clear accountability and transparency lines towards service delivery. On the same note , The Public Finance Management Act of 1999 (PFMA) is meant “To regulate financial management in the national government and provincial governments; to ensure that all revenue, expenditure, assets and liabilities of those governments are managed efficiently and effectively; to provide for the responsibilities of persons entrusted with financial management in those governments; and to provide for matters connected therewith”. Based on these legislations, the department of health is not isolated from the responsibility as it forms part of the provincial government, which is the provincial sphere. With the above introductory contentions from different authors and researchers, this study will provide more detail on the policy documents namely; PFMA so to establish the nature and extent to which effective and efficient Financial Management System has improved good governance in the Department of Health, Eastern Cape Province.
- Full Text:
- Date Issued: 2018
- Authors: Galada, Unathi Luthando
- Date: 2018
- Subjects: Financial management -- South Africa -- Eastern Cape , Finance, Public -- South Africa -- Eastern Cape Performance -- Measurement -- Evaluation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/30227 , vital:30904
- Description: The aim of this study is to investigate the effective and efficient of the financial management systems and its translation into good governance in the Department of Health in order to meet all the compliance requirements as contained in legislations. Financial management is a critical element for good governance. It requires a great deal of attention with parallel internal systems and control that support it for optimal performance. To that, the Public Finance Management Act, 1999 (Act 1 of 1999) and National Treasury Regulations require all government departments to ensure accountability on resource allocated yet able to measure value for money in relation to the delivery of goods and services. The Eastern Cape is one of five provinces with at least 60% of its population living in rural parts serviced by small towns. There is a total of 72 small towns in the province. The province has a legacy of endemic rural poverty and is characterized by the historical neglect of rural areas. The Eastern Cape still has many people moving to other provinces and to the two main cities of East London and Port Elizabeth, in search of employment. (ECSECC, 2006). The compliance to all key financial management legislation and policies has been a constant challenge faced by the Department of Health and the province, which has been largely caused by high levels of corruption, poor financial management systems, poor management tools, poor internal resource controls and maladministration practices (Auditor General Report, 2013/14). As a result, several incidents of dissatisfaction by members of the communities has been on the public domain, calling for government to deliver on quality health services throughout the province. The Public Finance Management Act, Act No. 1 of 1999, with regards to government’s utilisation of financial resources outlines the following objectives: Modernise the system of financial management in the public sector; Enable public sector managers to manage, but at the same time be held more accountable; Ensure the timely provision of quality information; and Eliminate the waste and corruption in the use of public assets. The Auditor General, as the supreme audit institution of the Republic, must, in terms of section 4(1) of the Public Audit Act (Act No. 25 of 2004), audit and report on the accounts, financial statements and financial statement of all government entities. Based on the 2014/15 Consolidated General Report issued by the Auditor General, various government entities were found not to have complied with the legislation relating to the payment of suppliers. The Constitution Republic of South Africa (Act 108 of 1996) makes a provision that all the three government spheres to be developmental-oriented in nature with clear accountability and transparency lines towards service delivery. On the same note , The Public Finance Management Act of 1999 (PFMA) is meant “To regulate financial management in the national government and provincial governments; to ensure that all revenue, expenditure, assets and liabilities of those governments are managed efficiently and effectively; to provide for the responsibilities of persons entrusted with financial management in those governments; and to provide for matters connected therewith”. Based on these legislations, the department of health is not isolated from the responsibility as it forms part of the provincial government, which is the provincial sphere. With the above introductory contentions from different authors and researchers, this study will provide more detail on the policy documents namely; PFMA so to establish the nature and extent to which effective and efficient Financial Management System has improved good governance in the Department of Health, Eastern Cape Province.
- Full Text:
- Date Issued: 2018
Analysing the role of enterprise and supplier development within Mercedes Benz South Africa in improving their B-BBEE scorecard
- Authors: Silinga, Zukiswa
- Date: 2018
- Subjects: Affirmative action programs -- South Africa , Business enterprises, Black -- South Africa , Blacks -- South Africa -- Economic conditions , Employee empowerment -- South Africa , South Africa -- Economic policy
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23208 , vital:30455
- Description: This research is born out of the realisation of the unique challenges that the Broad-Based Black Economic Empowerment (B-BBEE) policy required from the private sector in South Africa, with Enterprise and Supplier Development (ESD) being one of the components of the B-BBEE’s economic empowerment strategy. Over the years, the B-BBEE’s role has been one of ensuring that economic empowerment of historically disadvantaged individuals was addressed. The role of the B-BBEE policy is described as the framework that targets the reform of the economy, reduction of poverty and inequality and empowerment of those individuals that were historically disadvantaged (Patel & Graham, 2012, p. 194). The automotive industry is South Africa’s most important and largest sector, making a great contribution to the country’s GDP. It is responsible for the employment of many people in the country, including employment in the component manufacturers and tyre industry. With these linkages throughout the economy, the government has identified the automotive industry as a vital growth sector. Government is certain that this sector will address one of the major challenges for economic growth in South Africa, which is unemployment. In the year 2015, the B-BBEE Act was amended with new compliance requirements and this changed the B-BBEE rating of Mercedes Benz South Africa (MBSA), resulting in a reduction of the company’s rating. The changes to the standard, particularly the ownership component, resulted in challenges for multinational companies such as MBSA, and an opportunity to improve the rating was identified in the ESD component sector. If these new compliance requirements were not addressed by MBSA, a predictable reduction in B-BBEE status would occur, resulting in a loss of business with government and provision of government incentives. The objective of this research study was to analyse the role that ESD plays within MBSA in improving their B-BBEE scorecard, as part of its overall B-BBEE strategy. This study was sculpted on the concept that the role of ESD at MBSA is related to (a) preferential procurement, (b) skills transfer, and (c) mentoring and a detailed literature review was conducted for these variables as well as for ESD. In testing the above research objective, the researcher utilised statistical analysis methods to reach a conclusion with regard to the relationship of ESD to these variables. A positivistic research paradigm (quantitative) was selected in order to test the objective by using hypothesis testing. An empirical study was undertaken by means of a survey with a questionnaire utilised as a data collecting tool and distributed using the supplier database of MBSA. The aim of the questionnaire was to validate the outcomes obtained from the theoretical overview. Out of a sample of 116 respondents employed at the suppliers, only 92 responses were received, thus representing a 79% response rate, which is considered acceptable. The key findings of the study indicated that preferential procurement, skills development and mentoring play a significant role in the promotion of ESD. Preferential procurement indicated a stronger association than the other variables, and thus it was recommended that MBSA place importance on this variable. Based on these findings, recommendations were made to the management of MBSA in an effort to improve the ESD component of the B-BBEE score of the company. As a way of addressing some of the challenges automotive manufacturers face, suggestions for future research were made.
- Full Text:
- Date Issued: 2018
- Authors: Silinga, Zukiswa
- Date: 2018
- Subjects: Affirmative action programs -- South Africa , Business enterprises, Black -- South Africa , Blacks -- South Africa -- Economic conditions , Employee empowerment -- South Africa , South Africa -- Economic policy
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23208 , vital:30455
- Description: This research is born out of the realisation of the unique challenges that the Broad-Based Black Economic Empowerment (B-BBEE) policy required from the private sector in South Africa, with Enterprise and Supplier Development (ESD) being one of the components of the B-BBEE’s economic empowerment strategy. Over the years, the B-BBEE’s role has been one of ensuring that economic empowerment of historically disadvantaged individuals was addressed. The role of the B-BBEE policy is described as the framework that targets the reform of the economy, reduction of poverty and inequality and empowerment of those individuals that were historically disadvantaged (Patel & Graham, 2012, p. 194). The automotive industry is South Africa’s most important and largest sector, making a great contribution to the country’s GDP. It is responsible for the employment of many people in the country, including employment in the component manufacturers and tyre industry. With these linkages throughout the economy, the government has identified the automotive industry as a vital growth sector. Government is certain that this sector will address one of the major challenges for economic growth in South Africa, which is unemployment. In the year 2015, the B-BBEE Act was amended with new compliance requirements and this changed the B-BBEE rating of Mercedes Benz South Africa (MBSA), resulting in a reduction of the company’s rating. The changes to the standard, particularly the ownership component, resulted in challenges for multinational companies such as MBSA, and an opportunity to improve the rating was identified in the ESD component sector. If these new compliance requirements were not addressed by MBSA, a predictable reduction in B-BBEE status would occur, resulting in a loss of business with government and provision of government incentives. The objective of this research study was to analyse the role that ESD plays within MBSA in improving their B-BBEE scorecard, as part of its overall B-BBEE strategy. This study was sculpted on the concept that the role of ESD at MBSA is related to (a) preferential procurement, (b) skills transfer, and (c) mentoring and a detailed literature review was conducted for these variables as well as for ESD. In testing the above research objective, the researcher utilised statistical analysis methods to reach a conclusion with regard to the relationship of ESD to these variables. A positivistic research paradigm (quantitative) was selected in order to test the objective by using hypothesis testing. An empirical study was undertaken by means of a survey with a questionnaire utilised as a data collecting tool and distributed using the supplier database of MBSA. The aim of the questionnaire was to validate the outcomes obtained from the theoretical overview. Out of a sample of 116 respondents employed at the suppliers, only 92 responses were received, thus representing a 79% response rate, which is considered acceptable. The key findings of the study indicated that preferential procurement, skills development and mentoring play a significant role in the promotion of ESD. Preferential procurement indicated a stronger association than the other variables, and thus it was recommended that MBSA place importance on this variable. Based on these findings, recommendations were made to the management of MBSA in an effort to improve the ESD component of the B-BBEE score of the company. As a way of addressing some of the challenges automotive manufacturers face, suggestions for future research were made.
- Full Text:
- Date Issued: 2018
Assessing process safety action in selected South African oil companies
- Mashiloane, Mosebetsi Stanley
- Authors: Mashiloane, Mosebetsi Stanley
- Date: 2018
- Subjects: Industrial safety -- South Africa -- Management , Manufacturing processes -- South Africa -- Safety measures Petroleum industry and trade -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22596 , vital:30017
- Description: The study was triggered by the number of process safety incidents that are taking place in South African oil companies. The impact of these process safety incidents has resulted in multiple fatalities, revenue loss, fires and explosions in the past. The problem is so immense that the process safety actions, coming from the process safety studies to prevent and mitigate these incidents have been ignored, not attended to, not implemented or not understood by the oil industries for the past 15-20 years. Hence the process safety incidents are still happening and the oil industry has not learnt from previous incidents.
- Full Text:
- Date Issued: 2018
- Authors: Mashiloane, Mosebetsi Stanley
- Date: 2018
- Subjects: Industrial safety -- South Africa -- Management , Manufacturing processes -- South Africa -- Safety measures Petroleum industry and trade -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22596 , vital:30017
- Description: The study was triggered by the number of process safety incidents that are taking place in South African oil companies. The impact of these process safety incidents has resulted in multiple fatalities, revenue loss, fires and explosions in the past. The problem is so immense that the process safety actions, coming from the process safety studies to prevent and mitigate these incidents have been ignored, not attended to, not implemented or not understood by the oil industries for the past 15-20 years. Hence the process safety incidents are still happening and the oil industry has not learnt from previous incidents.
- Full Text:
- Date Issued: 2018
Assessing the impact of the Employment Equity Act on the employee satisfaction in the manufacturing sector
- Authors: Gina, Mondli
- Date: 2018
- Subjects: Job satisfaction -- South Africa , Employee motivation -- South Africa Labor laws and legislation -- South Africa South Africa -- Employment Equity Act, 1998 , Manufacturing industries -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/30150 , vital:30845
- Description: It has been observed that the workplace environment affects the performance and job satisfaction of employees. Employees are more than the most important asset for an organisation, they play an essential role in current operational performance and future competitive advantage. Employees spend a major part of their life in the organisation within which they work. Managing the diversity of human capital in an organisations is key towards organisational sustainability in the manufacturing sector. The main objective of this study was to determine the degree of employees’ job satisfaction towards the implementation of Employment Equity Act in the manufacturing sector. One of the most important and broad-based challenges currently facing organisations in various sectors is adapting to people who are different. The term used for describing this challenge is workforce diversity. Workforce diversity means that organisations are becoming a more heterogeneous mix of people in terms gender, age, race, ethnicity, and sexual orientation. The main aim of the Employment Equity Act is the creation of a diverse workforce within South African organisations. If the organisation wants to remain competitive in the environment that its operating, it requires an effective management of diversity. The South African manufacturing sector is facing a major challenge regarding the attainment of workforce diversity in terms of implementing Employment Equity Act legislation, hence this study was an exploratory field study with the aim of understanding what impact the implementation of Employment Equity has on the employee job satisfaction in manufacturing sector. The study further investigated whether variables such as, workplace diversity, organisation culture, change management, leadership style and employee engagement do affect employee job satisfaction. A detailed questionnaire was distributed to a convenience sample of employees who are working in the manufacturing organisations. The data collected from this study was analysed by the statistician consultant provided by the Nelson Mandela University. In this iv study, the collected data was analysed using the latest Statistical Package for the Social Sciences (SPSS) which reflects the data as graphical representations. The results of the study revealed that over 60% of organisations in the manufacturing sector, and represented in the study are creating a ‘great place to work’ and their employees are satisfied with their jobs. Although, overall results of the study illustrate that employees in the manufacturing sector are satisfied with their organisations and which results in job satisfaction, an interesting finding was discovered in the study and which might have implications for manufacturing organisations in the way change management processes are carried out. The study findings revealed that the level of involvement as perceived by respondents was limited to adequate information and not necessarily total participation in the decision process. The study recommends that change management processes should include the participation of all employees in the organisation. Conclusions and recommendations were drawn from the literature and the findings of the study.
- Full Text:
- Date Issued: 2018
- Authors: Gina, Mondli
- Date: 2018
- Subjects: Job satisfaction -- South Africa , Employee motivation -- South Africa Labor laws and legislation -- South Africa South Africa -- Employment Equity Act, 1998 , Manufacturing industries -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/30150 , vital:30845
- Description: It has been observed that the workplace environment affects the performance and job satisfaction of employees. Employees are more than the most important asset for an organisation, they play an essential role in current operational performance and future competitive advantage. Employees spend a major part of their life in the organisation within which they work. Managing the diversity of human capital in an organisations is key towards organisational sustainability in the manufacturing sector. The main objective of this study was to determine the degree of employees’ job satisfaction towards the implementation of Employment Equity Act in the manufacturing sector. One of the most important and broad-based challenges currently facing organisations in various sectors is adapting to people who are different. The term used for describing this challenge is workforce diversity. Workforce diversity means that organisations are becoming a more heterogeneous mix of people in terms gender, age, race, ethnicity, and sexual orientation. The main aim of the Employment Equity Act is the creation of a diverse workforce within South African organisations. If the organisation wants to remain competitive in the environment that its operating, it requires an effective management of diversity. The South African manufacturing sector is facing a major challenge regarding the attainment of workforce diversity in terms of implementing Employment Equity Act legislation, hence this study was an exploratory field study with the aim of understanding what impact the implementation of Employment Equity has on the employee job satisfaction in manufacturing sector. The study further investigated whether variables such as, workplace diversity, organisation culture, change management, leadership style and employee engagement do affect employee job satisfaction. A detailed questionnaire was distributed to a convenience sample of employees who are working in the manufacturing organisations. The data collected from this study was analysed by the statistician consultant provided by the Nelson Mandela University. In this iv study, the collected data was analysed using the latest Statistical Package for the Social Sciences (SPSS) which reflects the data as graphical representations. The results of the study revealed that over 60% of organisations in the manufacturing sector, and represented in the study are creating a ‘great place to work’ and their employees are satisfied with their jobs. Although, overall results of the study illustrate that employees in the manufacturing sector are satisfied with their organisations and which results in job satisfaction, an interesting finding was discovered in the study and which might have implications for manufacturing organisations in the way change management processes are carried out. The study findings revealed that the level of involvement as perceived by respondents was limited to adequate information and not necessarily total participation in the decision process. The study recommends that change management processes should include the participation of all employees in the organisation. Conclusions and recommendations were drawn from the literature and the findings of the study.
- Full Text:
- Date Issued: 2018
Characteristics and key-success factors of future sought-after retirement villages in George, South Africa
- Authors: Earle, Isak Sameul
- Date: 2018
- Subjects: Retirement communities -- South Africa -- George , Retirees -- Housing -- South Africa -- George Retirement -- South Africa -- George -- Planning Retirees -- South Africa -- George -- Economic conditions
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22038 , vital:29815
- Description: This study is about obtaining information about international and national trends and features of sought-after retirement villages by means of a literature review (secondary research) as well as by means of a survey amongst estate agents and retirees currently residing in George (primary research). The primary research objective was to develop a Retirement Village Features Model (a set of features, development guidelines, conditions and requirements) for a sought-after retirement village in George, derived from scientific knowledge, resultant from findings and conclusions from primary and secondary research conducted by the researcher. The literature review revealed that worldwide, the population continues to get older and that the number of retirees requiring retirement homes is growing and supply is not keeping pace with the ever-growing demand. It also revealed 16 characteristics of retirement villages that were used as a basis for designing the questionnaire namely the expectation and the importance of: living amongst peers for social interaction, safety and security facilities, an easy-care lifestyle, economic investment security, recreational leisure facilities, beautiful designed buildings and homes, location, privacy, effective management of the development, well nurtured gardens, paved pedestrian walkways, wheelchair friendly designs, low maintenance housing designs, offering facilities for successful ageing, green energy design houses and facilities and the importance of not selling to potential buyers under the age of 50. Although the expectation of each of the 16 characteristics of a sought-after retirement village was high for most participants, the level of importance of each characteristic varied quite a lot. This might be a good indication that participants would like to have all the characteristics present in the development but are sceptical about costs that might be incurred to the homeowner having those characteristics present in the village. The participants in the study also indicated various desired characteristics of a future sought after retirement village that forms part of the Model which conforms to literature findings. These include: emergency assistance button in houses and emergency response services, a clubhouse with catering and braai facilities, WI-FI services in all areas, a pet-friendly environment with park for domestic animals and access to Frail Care and Assisted Living facilities. Participants in the survey also indicated their preference for housing in future sought-after retirement villages namely; 52.17% preferred a two bedroom privately owned home, 33.04% preferred a three bedroom privately owned house, 7.83% preferred renting a one or two-bedroom house and 6.96% prefer a one bedroom privately owned house. 71.31% of participants who responded regarded assisted living services and frail care services and facilities as very important or of utmost importance. This paper was aimed at capturing the essence of how retirees feel about their homes and lifestyle environments. By incorporating the findings and recommendations contained in this study into their development plans for future retirement villages, development companies will have a competitive advantage over their rivals in this industry. It is recommended that future research regarding retirement villages should include other regions in South Africa to improve the model. It is also recommended that further research can be done on how expected facilities in retirement villages can become self- sufficient and subsequently alleviating the maintenance costs for homeowners and hence rendering more value to the homeowner.
- Full Text:
- Date Issued: 2018
- Authors: Earle, Isak Sameul
- Date: 2018
- Subjects: Retirement communities -- South Africa -- George , Retirees -- Housing -- South Africa -- George Retirement -- South Africa -- George -- Planning Retirees -- South Africa -- George -- Economic conditions
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22038 , vital:29815
- Description: This study is about obtaining information about international and national trends and features of sought-after retirement villages by means of a literature review (secondary research) as well as by means of a survey amongst estate agents and retirees currently residing in George (primary research). The primary research objective was to develop a Retirement Village Features Model (a set of features, development guidelines, conditions and requirements) for a sought-after retirement village in George, derived from scientific knowledge, resultant from findings and conclusions from primary and secondary research conducted by the researcher. The literature review revealed that worldwide, the population continues to get older and that the number of retirees requiring retirement homes is growing and supply is not keeping pace with the ever-growing demand. It also revealed 16 characteristics of retirement villages that were used as a basis for designing the questionnaire namely the expectation and the importance of: living amongst peers for social interaction, safety and security facilities, an easy-care lifestyle, economic investment security, recreational leisure facilities, beautiful designed buildings and homes, location, privacy, effective management of the development, well nurtured gardens, paved pedestrian walkways, wheelchair friendly designs, low maintenance housing designs, offering facilities for successful ageing, green energy design houses and facilities and the importance of not selling to potential buyers under the age of 50. Although the expectation of each of the 16 characteristics of a sought-after retirement village was high for most participants, the level of importance of each characteristic varied quite a lot. This might be a good indication that participants would like to have all the characteristics present in the development but are sceptical about costs that might be incurred to the homeowner having those characteristics present in the village. The participants in the study also indicated various desired characteristics of a future sought after retirement village that forms part of the Model which conforms to literature findings. These include: emergency assistance button in houses and emergency response services, a clubhouse with catering and braai facilities, WI-FI services in all areas, a pet-friendly environment with park for domestic animals and access to Frail Care and Assisted Living facilities. Participants in the survey also indicated their preference for housing in future sought-after retirement villages namely; 52.17% preferred a two bedroom privately owned home, 33.04% preferred a three bedroom privately owned house, 7.83% preferred renting a one or two-bedroom house and 6.96% prefer a one bedroom privately owned house. 71.31% of participants who responded regarded assisted living services and frail care services and facilities as very important or of utmost importance. This paper was aimed at capturing the essence of how retirees feel about their homes and lifestyle environments. By incorporating the findings and recommendations contained in this study into their development plans for future retirement villages, development companies will have a competitive advantage over their rivals in this industry. It is recommended that future research regarding retirement villages should include other regions in South Africa to improve the model. It is also recommended that further research can be done on how expected facilities in retirement villages can become self- sufficient and subsequently alleviating the maintenance costs for homeowners and hence rendering more value to the homeowner.
- Full Text:
- Date Issued: 2018
Critical success factors of a route-to-market strategy in the South African beverage industry
- Mackenzie, Robert Duncan Mcintyre
- Authors: Mackenzie, Robert Duncan Mcintyre
- Date: 2018
- Subjects: Delivery of goods -- South Africa -- Management , Beverage industry -- South Africa , Marketing -- South Africa -- Management , Sales management -- South Africa , Customer services -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22552 , vital:30005
- Description: Effective distribution has become a big challenge in the Fast Moving Consumer Goods (FMCG) industry, especially beverage manufacturers. This study has covered an analysis of the varying Route-to-Market strategies for primary and secondary distributors, and this data was used to provide a foundation for formulating a beverage industry Route-to-Market model based on identified critical success factors. It offers insight into the implementation process in the varying markets, highlighting the importance of tailoring the Route-to-Market model to specific markets, and the importance of keeping the processes customer focused. The objective of this study was to identify the critical success factors of Route-to-Market in the beverage industry of South Africa, specifically investigating the financial viability of the selected distribution method, the knowledge and talent management of the employees and customers, the impact and effect of product availability, the level and importance of service excellence, and analysing the significance of strategic planning. This was followed by a qualitative explanatory case study methodology and research design, using multiple embedded units of analysis, in the form of semi-structured interviews and provided a valuable insight into success factors of Route-to-Market in the beverage industry of South Africa. The overall conclusion is that an effective Route-to-Market model, which has a well-established customer base at its centre, will significantly improve the satisfaction of customers in terms of quality and respect for services rendered. It is recommended that a company should review its Route-to-Market strategies regularly as to ensure the model is as relevant as possible.
- Full Text:
- Date Issued: 2018
- Authors: Mackenzie, Robert Duncan Mcintyre
- Date: 2018
- Subjects: Delivery of goods -- South Africa -- Management , Beverage industry -- South Africa , Marketing -- South Africa -- Management , Sales management -- South Africa , Customer services -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22552 , vital:30005
- Description: Effective distribution has become a big challenge in the Fast Moving Consumer Goods (FMCG) industry, especially beverage manufacturers. This study has covered an analysis of the varying Route-to-Market strategies for primary and secondary distributors, and this data was used to provide a foundation for formulating a beverage industry Route-to-Market model based on identified critical success factors. It offers insight into the implementation process in the varying markets, highlighting the importance of tailoring the Route-to-Market model to specific markets, and the importance of keeping the processes customer focused. The objective of this study was to identify the critical success factors of Route-to-Market in the beverage industry of South Africa, specifically investigating the financial viability of the selected distribution method, the knowledge and talent management of the employees and customers, the impact and effect of product availability, the level and importance of service excellence, and analysing the significance of strategic planning. This was followed by a qualitative explanatory case study methodology and research design, using multiple embedded units of analysis, in the form of semi-structured interviews and provided a valuable insight into success factors of Route-to-Market in the beverage industry of South Africa. The overall conclusion is that an effective Route-to-Market model, which has a well-established customer base at its centre, will significantly improve the satisfaction of customers in terms of quality and respect for services rendered. It is recommended that a company should review its Route-to-Market strategies regularly as to ensure the model is as relevant as possible.
- Full Text:
- Date Issued: 2018
Determinants of household water consumption: a study on sociodemographical and psychological factors associated with intention to conserve water
- Authors: Kana, Gcobani
- Date: 2018
- Subjects: Water conservation -- South Africa , Water-supply -- South Africa South Africa -- Economic conditions -- 21st century
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/30683 , vital:31013
- Description: South Africa is a water scarce country characterised by a rainfall below the global average and has for a long time ignored the importance of treating water as a scarce commodity. Therefore, the water scarcity challenge necessitates implementation of effective water demand management strategies to stimulate behaviour changes by South African water consumers (Coetzee, Nell, & Bezuidenhout, 2016). Due to the current (2017) severe drought experienced by the City of Cape Town Municipality of the Western Cape Province in South Africa, policy makers are forced to consider water demand management strategies that are centred on behaviour change in the efforts to curtail present urban water demand while also securing future water supplies. Studies have shown that residential users are the biggest consumers of water, particularly in the larger metropolitan areas. As a result, it is crucial for policy makers to conduct research and deepen their understanding of the social and behavioural aspects of household water use (Khalid, Ahmed, & Ashraf, 2016). The aim of the current study is to identify key determinants of household water use and the objective is to assist water authorities and policy makers to improve water demand management strategies through identification of those behavioural and psycho-social factors that could be targeted by water demand management campaigns. This study is framed by the Theory of the Planned Behaviour (TPB) model and is specifically looking at investigating the role of socio-demographic, psycho-social and attitudinal factors associated with household water demand. Self-reported data from an online survey was collected from 113 respondents residing within the boundaries of the City of Cape Town (CCT) municipality. Results revealed that household culture and past behaviour (habits) were significant predictors of every day intentions to save water around the house and garden while subjective norms were associated with intentions to install water efficient appliances. The emergence of household water culture as a significant determinant of household water use suggest that policy makers should focus on water demand management campaigns that consider household water use as a collective behaviour that is influenced by behaviour of others.
- Full Text:
- Date Issued: 2018
- Authors: Kana, Gcobani
- Date: 2018
- Subjects: Water conservation -- South Africa , Water-supply -- South Africa South Africa -- Economic conditions -- 21st century
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/30683 , vital:31013
- Description: South Africa is a water scarce country characterised by a rainfall below the global average and has for a long time ignored the importance of treating water as a scarce commodity. Therefore, the water scarcity challenge necessitates implementation of effective water demand management strategies to stimulate behaviour changes by South African water consumers (Coetzee, Nell, & Bezuidenhout, 2016). Due to the current (2017) severe drought experienced by the City of Cape Town Municipality of the Western Cape Province in South Africa, policy makers are forced to consider water demand management strategies that are centred on behaviour change in the efforts to curtail present urban water demand while also securing future water supplies. Studies have shown that residential users are the biggest consumers of water, particularly in the larger metropolitan areas. As a result, it is crucial for policy makers to conduct research and deepen their understanding of the social and behavioural aspects of household water use (Khalid, Ahmed, & Ashraf, 2016). The aim of the current study is to identify key determinants of household water use and the objective is to assist water authorities and policy makers to improve water demand management strategies through identification of those behavioural and psycho-social factors that could be targeted by water demand management campaigns. This study is framed by the Theory of the Planned Behaviour (TPB) model and is specifically looking at investigating the role of socio-demographic, psycho-social and attitudinal factors associated with household water demand. Self-reported data from an online survey was collected from 113 respondents residing within the boundaries of the City of Cape Town (CCT) municipality. Results revealed that household culture and past behaviour (habits) were significant predictors of every day intentions to save water around the house and garden while subjective norms were associated with intentions to install water efficient appliances. The emergence of household water culture as a significant determinant of household water use suggest that policy makers should focus on water demand management campaigns that consider household water use as a collective behaviour that is influenced by behaviour of others.
- Full Text:
- Date Issued: 2018
Determinants of service delivery success at local government: the case of Buffalo City Metropolitan Municipality
- Authors: Mlotywa, Nosiphiwo Grace
- Date: 2018
- Subjects: Local government -- South Africa -- Eastern Cape -- Evaluation , Municipal services -- South Africa -- Eastern Cape Civil service -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/32215 , vital:31988
- Description: The aim of the study was to identify the determinants of service delivery in the Buffalo City Metropolitan Municipality (BCMM). This was necessitated by the continuous service delivery protests at the local government level. Numerous reports highlight that service delivery is still a challenge in numerous municipalities around South Africa. A questionnaire was administered to 60 respondents who were randomly sampled at various municipality offices in the BCMM. Based on the study findings, it was found that service delivery was greatly influenced by effective performance management systems, ethical organisational culture, human resource capacity, and committed leadership. Therefore, it is recommendation that the municipality prioritises training and development, leadership and organisational, culture and Human Resource Capacity. These were found to be very important in helping employees to achieve job satisfaction, which may lead to better service delivery in the end. Furthermore, the municipality should look into strengthening its consultative processes to involve the public in the decision-making processes.
- Full Text:
- Date Issued: 2018
- Authors: Mlotywa, Nosiphiwo Grace
- Date: 2018
- Subjects: Local government -- South Africa -- Eastern Cape -- Evaluation , Municipal services -- South Africa -- Eastern Cape Civil service -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/32215 , vital:31988
- Description: The aim of the study was to identify the determinants of service delivery in the Buffalo City Metropolitan Municipality (BCMM). This was necessitated by the continuous service delivery protests at the local government level. Numerous reports highlight that service delivery is still a challenge in numerous municipalities around South Africa. A questionnaire was administered to 60 respondents who were randomly sampled at various municipality offices in the BCMM. Based on the study findings, it was found that service delivery was greatly influenced by effective performance management systems, ethical organisational culture, human resource capacity, and committed leadership. Therefore, it is recommendation that the municipality prioritises training and development, leadership and organisational, culture and Human Resource Capacity. These were found to be very important in helping employees to achieve job satisfaction, which may lead to better service delivery in the end. Furthermore, the municipality should look into strengthening its consultative processes to involve the public in the decision-making processes.
- Full Text:
- Date Issued: 2018
Developing an integrated model to improve effectiveness of asset maintenance management systems for FMCG organisations in South Africa
- Authors: Njezula, Azola
- Date: 2018
- Subjects: Maintenance -- Management , Plant maintenance -- South Africa -- Management Total productive maintenance
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22868 , vital:30113
- Description: Maintenance has traditionally been viewed by organisations as negatively affecting profitability and productivity. It is also often viewed as fixing things when they are broken, non-value adding, unpredictable, and never a positive contributor to a company’s overall effectiveness. For this reason organisations are constantly seeking proactive maintenance strategies that will turn around this traditional view of maintenance. These strategies will also help organisations gain competitive advantage, and improve productivity and profitability. In the fast-moving consumer goods (FMCG) industry, maintenance is under increasing pressure from the regulatory bodies in terms of safety and quality regulations that are getting stringent. The pressure for FMCG organisations is to produce products that are cleaner, safer, and greener, with minimal or no consumer complaints. There is also a need for environmental sustainability, reduction in waste, and effective usage of energy, water, and materials. The maintenance team is instrumental in these reductions and in ensuring regulatory compliance. As legislated by the South African government authorities, it is compulsory for FMCG organisations to comply with regulations. These regulations are designed to safeguard consumer health and safety. The focus of the regulations is throughout the value chain of the business for transparent record keeping. The current study investigated how to improve the effectiveness of maintenance management systems for FMCG organisations. The effectiveness was compared to best maintenance management practices that literature provides. The name of the company used for the research will not be disclosed for confidentiality reasons, and it will be called ‘Selected FMCG’ for the purpose of the study. The company is a chocolate making factory based in East London. This study aims to identify the problems facing the maintenance management system within the factory. The best practices that literature provides for maintenance were used to develop an effective asset maintenance management system for Selected FMCG.
- Full Text:
- Date Issued: 2018
- Authors: Njezula, Azola
- Date: 2018
- Subjects: Maintenance -- Management , Plant maintenance -- South Africa -- Management Total productive maintenance
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22868 , vital:30113
- Description: Maintenance has traditionally been viewed by organisations as negatively affecting profitability and productivity. It is also often viewed as fixing things when they are broken, non-value adding, unpredictable, and never a positive contributor to a company’s overall effectiveness. For this reason organisations are constantly seeking proactive maintenance strategies that will turn around this traditional view of maintenance. These strategies will also help organisations gain competitive advantage, and improve productivity and profitability. In the fast-moving consumer goods (FMCG) industry, maintenance is under increasing pressure from the regulatory bodies in terms of safety and quality regulations that are getting stringent. The pressure for FMCG organisations is to produce products that are cleaner, safer, and greener, with minimal or no consumer complaints. There is also a need for environmental sustainability, reduction in waste, and effective usage of energy, water, and materials. The maintenance team is instrumental in these reductions and in ensuring regulatory compliance. As legislated by the South African government authorities, it is compulsory for FMCG organisations to comply with regulations. These regulations are designed to safeguard consumer health and safety. The focus of the regulations is throughout the value chain of the business for transparent record keeping. The current study investigated how to improve the effectiveness of maintenance management systems for FMCG organisations. The effectiveness was compared to best maintenance management practices that literature provides. The name of the company used for the research will not be disclosed for confidentiality reasons, and it will be called ‘Selected FMCG’ for the purpose of the study. The company is a chocolate making factory based in East London. This study aims to identify the problems facing the maintenance management system within the factory. The best practices that literature provides for maintenance were used to develop an effective asset maintenance management system for Selected FMCG.
- Full Text:
- Date Issued: 2018
Escalating debt in municipalities: a case study of financial sustainability in the Amahlathi Municipality
- Authors: Mashiyi, Buntu
- Date: 2018
- Subjects: Municipal finance -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape -- Finance Debt
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22651 , vital:30045
- Description: Municipalities have recently been in the media for the wrong reasons with certain allegations being levelled against these institutions. The allegations range from lack of service delivery, corruption and lack of good governance. This has resulted in communities showing frustrations through protests that result in the destruction of the existing infrastructure and, in some areas, boycotts towards payments of rates and services. The study seeks to establish the reasons that lead to ratepayers and communities not paying for rates and services. In the process of establishing the above, it seeks to come up with suggestions and solutions that can be implemented by municipalities to ensure that the ‘going concern’ is addressed. To achieve the above purpose a literature review was conducted on available sources of information looking at financial sustainability, the role of municipalities, powers and functions of municipalities and how these institutions are funded. The study also looked at literature regarding the strategies to increase revenue and improve debt collection. The study used Amahlathi Local Municipality as a case study where a sample was selected from the population. Questionnaires were developed and distributed to the sample and responses were received to the tune of 203 respondents. Questionnaires were both qualitative and quantitative as they had both open-ended and closed questions. Quantitative questionnaires were distributed to the community and the qualitative questionnaires were distributed for expert opinion. Analysis was done against the research questions to establish if there were any links to the literature and the findings of the study. The study found that communities are fed up with unsustainable or a lack of service delivery that the municipality is providing. This has been linked to some information gaps between the councillors and the community in terms of municipal programmes. More needs to be done in terms of ensuring that ward meetings are held on a regular basis so as to improve communication. There is also an observation of a ‘culture of non-payment’ emanating from political canvassing during voting periods which negatively affects the cash flows of the municipality and that public representatives need to champion debt collection endeavours.
- Full Text:
- Date Issued: 2018
- Authors: Mashiyi, Buntu
- Date: 2018
- Subjects: Municipal finance -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape -- Finance Debt
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22651 , vital:30045
- Description: Municipalities have recently been in the media for the wrong reasons with certain allegations being levelled against these institutions. The allegations range from lack of service delivery, corruption and lack of good governance. This has resulted in communities showing frustrations through protests that result in the destruction of the existing infrastructure and, in some areas, boycotts towards payments of rates and services. The study seeks to establish the reasons that lead to ratepayers and communities not paying for rates and services. In the process of establishing the above, it seeks to come up with suggestions and solutions that can be implemented by municipalities to ensure that the ‘going concern’ is addressed. To achieve the above purpose a literature review was conducted on available sources of information looking at financial sustainability, the role of municipalities, powers and functions of municipalities and how these institutions are funded. The study also looked at literature regarding the strategies to increase revenue and improve debt collection. The study used Amahlathi Local Municipality as a case study where a sample was selected from the population. Questionnaires were developed and distributed to the sample and responses were received to the tune of 203 respondents. Questionnaires were both qualitative and quantitative as they had both open-ended and closed questions. Quantitative questionnaires were distributed to the community and the qualitative questionnaires were distributed for expert opinion. Analysis was done against the research questions to establish if there were any links to the literature and the findings of the study. The study found that communities are fed up with unsustainable or a lack of service delivery that the municipality is providing. This has been linked to some information gaps between the councillors and the community in terms of municipal programmes. More needs to be done in terms of ensuring that ward meetings are held on a regular basis so as to improve communication. There is also an observation of a ‘culture of non-payment’ emanating from political canvassing during voting periods which negatively affects the cash flows of the municipality and that public representatives need to champion debt collection endeavours.
- Full Text:
- Date Issued: 2018