A framework for the corporate governance of ICT in local government
- Delport, Petrus Marthinus Jacobus
- Authors: Delport, Petrus Marthinus Jacobus
- Date: 2017
- Subjects: Information technology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/7015 , vital:21191
- Description: Information and Communication Technology (ICT) has become critical and pervasive in any well-run modern enterprise across all sectors, which include local government. As a result, ICT demands to be managed and governed in a sustainable manner. Therefore, local government should accept the responsibility of implementing good Corporate Governance of ICT (CGICT). Without sound CGICT, ICT is unable to support local government in the achievement of their strategic objectives. This will most likely result in local government not being able to serve the interests of the community. Even though local government is aware of their responsibility regarding CGICT, the Auditor-General reports that their attempts are unsatisfactory, in this regard. This is most probably due to the fact that ample information exists on guiding local government with `what' they should do towards good CGICT, but unfortunately a lack of guidance on `how' to achieve it. Thus, it is imperative for local government to adopt a CGICT framework which provides guidance not only on what they must do towards implementing good CGICT but also on how they should achieve it. In doing so, local government would most likely be able to properly manage and govern ICT and support the needs of the community. Therefore, the aim of this study is to report on research undertaken, in order to assist local government with a CGICT framework that is relevant to their unique environment. Accordingly, this CGICT framework aims to be usable and scallable to the needs of any sized local government entity. As a result, the CGICT framework aims to be simplistic in nature to promote self-implementation of sound CGICT in local government.
- Full Text:
- Date Issued: 2017
- Authors: Delport, Petrus Marthinus Jacobus
- Date: 2017
- Subjects: Information technology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/7015 , vital:21191
- Description: Information and Communication Technology (ICT) has become critical and pervasive in any well-run modern enterprise across all sectors, which include local government. As a result, ICT demands to be managed and governed in a sustainable manner. Therefore, local government should accept the responsibility of implementing good Corporate Governance of ICT (CGICT). Without sound CGICT, ICT is unable to support local government in the achievement of their strategic objectives. This will most likely result in local government not being able to serve the interests of the community. Even though local government is aware of their responsibility regarding CGICT, the Auditor-General reports that their attempts are unsatisfactory, in this regard. This is most probably due to the fact that ample information exists on guiding local government with `what' they should do towards good CGICT, but unfortunately a lack of guidance on `how' to achieve it. Thus, it is imperative for local government to adopt a CGICT framework which provides guidance not only on what they must do towards implementing good CGICT but also on how they should achieve it. In doing so, local government would most likely be able to properly manage and govern ICT and support the needs of the community. Therefore, the aim of this study is to report on research undertaken, in order to assist local government with a CGICT framework that is relevant to their unique environment. Accordingly, this CGICT framework aims to be usable and scallable to the needs of any sized local government entity. As a result, the CGICT framework aims to be simplistic in nature to promote self-implementation of sound CGICT in local government.
- Full Text:
- Date Issued: 2017
User requirements framework for mobile government in the Western Cape
- Authors: Wilson, Fiona Michelle
- Date: 2013
- Subjects: Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9751 , http://hdl.handle.net/10948/d1008076 , Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Description: Globally, mobile technology use, particularly the use of mobile phones, is becoming increasingly widespread. One consequence of this growth is mounting interest in using mobile technologies in the public sector, particularly in developing countries, because it is seen as enabling better access to information and services for citizens. Mobile government (m-government), defined as the use of mobile technologies and applications for public sector services, promises to extend access to public services to marginalised sectors of the population and is emerging as a new focus in the ongoing challenge to provide efficient, effective and accessible public services. Though interest in m-government is emerging in the provincial Western Cape Government (WCG) of South Africa, few guidelines exist in the WCG to inform the development of public sector mobile services. This absence impacts on service delivery and the primary objective of this study was to propose a set of guidelines that could guide the prioritisation of citizen facing public sector services for mobile implementation in the Western Cape. The study considered two areas namely, government and user needs. The primary research question was to determine what public sector services citizens need and how these services should be prioritised for mobile delivery in the Western Cape. To address this, three research sub-questions were formulated. The first question aimed to examine conceptions of mobile government. To achieve this a literature study and documentation review was conducted, from which factors influencing service prioritisation emerged. The second research question aimed to identify citizen needs that could inform mobile public sector services in the Western Cape. Thus a survey and interviews were conducted with citizens using the WCG community ICT centres (e-Centres). The third research question aimed to identify factors that impact on the prioritisation of citizen facing public sectors for mobile delivery in the Western Cape. The findings from the literature study, survey and interviews conducted were used to address this research question. The results from the three research sub-questions were triangulated to address the main objective of the study and from this a set of guidelines for prioritising mobile public sector services in the Western Cape was proposed.
- Full Text:
- Date Issued: 2013
- Authors: Wilson, Fiona Michelle
- Date: 2013
- Subjects: Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9751 , http://hdl.handle.net/10948/d1008076 , Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Description: Globally, mobile technology use, particularly the use of mobile phones, is becoming increasingly widespread. One consequence of this growth is mounting interest in using mobile technologies in the public sector, particularly in developing countries, because it is seen as enabling better access to information and services for citizens. Mobile government (m-government), defined as the use of mobile technologies and applications for public sector services, promises to extend access to public services to marginalised sectors of the population and is emerging as a new focus in the ongoing challenge to provide efficient, effective and accessible public services. Though interest in m-government is emerging in the provincial Western Cape Government (WCG) of South Africa, few guidelines exist in the WCG to inform the development of public sector mobile services. This absence impacts on service delivery and the primary objective of this study was to propose a set of guidelines that could guide the prioritisation of citizen facing public sector services for mobile implementation in the Western Cape. The study considered two areas namely, government and user needs. The primary research question was to determine what public sector services citizens need and how these services should be prioritised for mobile delivery in the Western Cape. To address this, three research sub-questions were formulated. The first question aimed to examine conceptions of mobile government. To achieve this a literature study and documentation review was conducted, from which factors influencing service prioritisation emerged. The second research question aimed to identify citizen needs that could inform mobile public sector services in the Western Cape. Thus a survey and interviews were conducted with citizens using the WCG community ICT centres (e-Centres). The third research question aimed to identify factors that impact on the prioritisation of citizen facing public sectors for mobile delivery in the Western Cape. The findings from the literature study, survey and interviews conducted were used to address this research question. The results from the three research sub-questions were triangulated to address the main objective of the study and from this a set of guidelines for prioritising mobile public sector services in the Western Cape was proposed.
- Full Text:
- Date Issued: 2013
Factors impacting the introduction of information technology usage in netball coaching
- Authors: Daniell, Janine
- Subjects: Information technology , Netball -- Coaching
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9828 , http://hdl.handle.net/10948/d1020878
- Description: With the growth in the use of technology in sports, there has been an improvement in sporting performances. Some may argue that the two go hand in hand, while others will write it off as coincidence. Nevertheless the use of technology in sport is seen on a daily basis. Cricket uses Hotspot, tennis uses Hawk-Eye and rugby uses slow motion video replays. In these sports codes, technology is already an aid to umpires. Little is known, however, about the technologies used to assist coaches in sports codes such as netball. This study investigated the factors impacting the introduction of information technology in the coaching of netball. The study commenced with using the term technology in the broader sense of the word to gain an understanding from netball coaches as to how technology could be incorporated into the sport. It was later narrowed down more specifically to computer technologies. The investigation was done at the Spar National Netball Championships in 2012, where coaches were surveyed about the preparation for the tournament of the provincial teams. The surveys included questions to coaches regarding the technologies used in preparation for a national tournament. The results obtained from the coaches were used to identify the current technologies used. Interviews were conducted after the analysis of the initial results to probe into the potential use of social media as a tool to assist coaches. Based on the results of the study, a number of factors that impact on the introduction of technology in the coaching of netball were identified. The factors and basic guidelines were validated through expert focus groups. Based on the findings from the experts, the factors and guidelines were refined. It is envisaged that the findings from this research can be used to assist netball coaches in deciding how to introduce the use of information technology into the sport.
- Full Text:
- Authors: Daniell, Janine
- Subjects: Information technology , Netball -- Coaching
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9828 , http://hdl.handle.net/10948/d1020878
- Description: With the growth in the use of technology in sports, there has been an improvement in sporting performances. Some may argue that the two go hand in hand, while others will write it off as coincidence. Nevertheless the use of technology in sport is seen on a daily basis. Cricket uses Hotspot, tennis uses Hawk-Eye and rugby uses slow motion video replays. In these sports codes, technology is already an aid to umpires. Little is known, however, about the technologies used to assist coaches in sports codes such as netball. This study investigated the factors impacting the introduction of information technology in the coaching of netball. The study commenced with using the term technology in the broader sense of the word to gain an understanding from netball coaches as to how technology could be incorporated into the sport. It was later narrowed down more specifically to computer technologies. The investigation was done at the Spar National Netball Championships in 2012, where coaches were surveyed about the preparation for the tournament of the provincial teams. The surveys included questions to coaches regarding the technologies used in preparation for a national tournament. The results obtained from the coaches were used to identify the current technologies used. Interviews were conducted after the analysis of the initial results to probe into the potential use of social media as a tool to assist coaches. Based on the results of the study, a number of factors that impact on the introduction of technology in the coaching of netball were identified. The factors and basic guidelines were validated through expert focus groups. Based on the findings from the experts, the factors and guidelines were refined. It is envisaged that the findings from this research can be used to assist netball coaches in deciding how to introduce the use of information technology into the sport.
- Full Text:
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