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An analysis of the framework for measuring parliamentary performance in South Africa (2004-2009)

- Mapolisa, Vuyani Welcome

Authors: Mapolisa, Vuyani Welcome
Date: 2010
Subjects: South Africa -- Parliament , Representative government and representation -- South Africa , Organizational effectiveness -- Measurement , Performance -- Measurement , South Africa -- Politics and government
Language: English
Type: Thesis , Masters , MPA
Identifier: vital:11616 , http://hdl.handle.net/10353/414 , South Africa -- Parliament , Representative government and representation -- South Africa , Organizational effectiveness -- Measurement , Performance -- Measurement , South Africa -- Politics and government
Description: The aim of the study was to analyse the framework for measuring parliamentary performance in South Africa. The researcher wanted to assess the current system challenges and gaps for measuring performance of the Parliament of the Republic of South Africa with special reference to the core business of Parliament and to provide a performance management model and tools that can be adopted by Parliament to address the core business of Parliament challenges and problems. In this study, relevant literature was reviewed. The researcher dwelled on the concept of performance management, historical perspective, elements of performance management and benefits derived from the system. The critical issue that was discussed under this section was the comparison amongst countries. It was evident that there are countries that are measuring both administrative and political arm of government. The data collection instruments that were used were questionnaires and interviews. Questionnaires were distributed to The Secretariat to the National Parliament, Chief Directors, General Managers and Senior Managers. Interviews were held with Presiding Officers: Speaker, Deputy Speaker, Chairperson of Chairpersons, and Deputy Chairperson of Chairpersons, Chief Whips, Whips of Committees and Chairpersons of Committees. A thematic analysis was employed and the Statistical Package for the Social Sciences (SPSS) was used. After analysing the data, the researcher arrived at conclusions and thereafter suggested recommendations. The researcher proffered a model by examining different best models of the world and selecting some of those components. The model indicates performance outcomes, which are; accountability, responsiveness, representativity, transparency and impact as well as parliamentary mandates, which are the Constitutional mandates in a matrix.
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Date Issued: 2010

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An assessment of local participation within the decentralised framework: a case of Lilongwe District Council

- Sado, Davis Greg

Authors: Sado, Davis Greg
Date: 2010
Subjects: Local governmen -- Malawi -- Citizen participation , Decentralization in government -- Malawi , Municipal services -- Malawi
Language: English
Type: Thesis , Masters , MPA
Identifier: vital:11621 , http://hdl.handle.net/10353/375 , Local governmen -- Malawi -- Citizen participation , Decentralization in government -- Malawi , Municipal services -- Malawi
Description: The research analyses local participation as it is implemented within the Lilongwe District Council. The study explores decentralisation in the council by examining important facets that contribute to good local governance with a special interest in local participation. The study finds that while local participation is a recognized feature in the decentralisation policy, lack of proper involvement and integration has limited the efficacy of local participation. The neglect of government in conducting local government elections to have ward councillors in place is brought to the fore as a major setback to the implementation of decentralisation reforms. The study therefore notes that decentralisation must not be seen as just a policy goal, with the aim of shifting development to the communities, but as a policy instrument which aims to improve local democracy, efficiency and effectiveness in the provision of social services. In order to achieve this, the study proposes five key recommendations and a proposed model for the attainment of good governance in the Council.
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Date Issued: 2010

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An assessment of the impact of traditional leaders and ward councillors relations on service delivery: the case of Mnquma local municipality in the Eastern Cape

- Mkata, Goodwin Pumelele

Authors: Mkata, Goodwin Pumelele
Date: 2010
Subjects: Tribal government -- South Africa -- Eastern Cape , Municipal government -- South Africa -- Eastern Cape , Municipal services -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , Municipal officials and employees -- South Africa -- Eastern Cape , Political leadership -- South Africa -- Eastern Cape
Language: English
Type: Thesis , Masters , MPA
Identifier: vital:11625 , http://hdl.handle.net/10353/333 , Tribal government -- South Africa -- Eastern Cape , Municipal government -- South Africa -- Eastern Cape , Municipal services -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , Municipal officials and employees -- South Africa -- Eastern Cape , Political leadership -- South Africa -- Eastern Cape
Description: The aim of the study was to assess the impact of traditional leaders and ward councillors‟ roles on service delivery in Mnquma Local Municipality. Not much research has been conducted in this field. The researcher wanted to ascertain the extent of conflict between traditional leaders and ward councillors in providing services to the communities and provide mechanisms to harness these. In this study relevant literature and legislative frameworks were reviewed. From the literature review, it was evident that service delivery is essential to the communities, and as such, municipalities have a critical role to play. The data collection instruments used, were questionnaires and interviews. In order to achieve the objectives, questionnaires were distributed to the participants and interviews were conducted. After analysing the data, the researcher formulated conclusions and from those conclusions, some recommendations were made.
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Date Issued: 2010

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An evaluation of citizen participation in low-income housing settlement in the Eastern Cape Province of South Africa: the case of the Tyutyu Housing Project in Buffalo City Municipality (1985-2010)

- Ssekibuule, Henry Jacob Festus

Authors: Ssekibuule, Henry Jacob Festus
Date: 2010
Subjects: Community development Urban -- South Africa -- Eastern Cape Case studies , Local government -- Citizen participation , Housing policy -- South Africa -- Eastern Cape Case studies , Municipal services -- South Africa -- Eastern Cape Case studies , Poverty -- South Africa -- Eastern Cape Case studies , Sustainable development -- South Africa -- Eastern Cape
Language: English
Type: Thesis , Masters , MPA
Identifier: vital:11631 , http://hdl.handle.net/10353/337 , Community development Urban -- South Africa -- Eastern Cape Case studies , Local government -- Citizen participation , Housing policy -- South Africa -- Eastern Cape Case studies , Municipal services -- South Africa -- Eastern Cape Case studies , Poverty -- South Africa -- Eastern Cape Case studies , Sustainable development -- South Africa -- Eastern Cape
Description: The provision of housing is a developmental practice and development cannot prevail without public participation. This is echoed in the Manila Declaration on People‟s Participation and Sustainable Development, 1989 as follows, “Public participation is an essential part of human growth that is the development of self-confidence, pride, initiative, responsibility, cooperation. Without such development within the people themselves, all efforts to alleviate their poverty will be immensely more difficult, if not impossible” (Burkey, 1993:56). Housing provision plays a vital role in meeting basic needs; dwellings provide the security required for basic functioning and are thus essential for both human development and the alleviation of poverty. South Africa has one of the most progressive constitutions in the world. It includes the municipal legislative framework that provides for community participation in decision-making at municipal level. However, in practice, citizens have had little experience of this, which is particularly relevant in contexts of severe poverty and failure by the state to provide basic services. This case study demonstrates the challenges faced by the Centre for Public Participation (CPP), a national NGO, when working to influence central government policy on citizen participation. It also explores the role and influence of international donors in promoting this agenda. From the literature review, it was evident that service delivery is essential in the communities, and, as such, government departments and municipalities have a critical role to play. In order to achieve this goal, an interview was conducted with various interviewees. The participants ranged from the youth to the elderly citizens in the community as well as government officials. The main patterns that emerged from the collected data related to the dissatisfaction of the community about the lack of consultation. It would be advisable for government, especially municipalities, to take cognizance of the results and concerns, in an effort to improve and ensure the effective service delivery, as stipulated in the Reconstruction and Development Programme (RDP) document.
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Date Issued: 2010

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An investigation of the informational efficiency of the Johannesburg Stock Exchange with respect to monetary policy (2000-2009)

- Samkange, Edgar

Authors: Samkange, Edgar
Date: 2010
Subjects: Holding companies -- South Africa , Stock exchanges -- South Africa , Monetary policy -- South Africa -- History
Language: English
Type: Thesis , Masters , M Com
Identifier: vital:11456 , http://hdl.handle.net/10353/324 , Holding companies -- South Africa , Stock exchanges -- South Africa , Monetary policy -- South Africa -- History
Description: This study aims to investigate the informational efficiency of the Johannesburg Stock Exchange with respect to monetary policy. Multivariate co-integration, Granger causality, vector error correction model, impulse response function analysis and variance decomposition analysis are employed to determine the semi-strong form efficiency in South African equity market. Monthly data of Johannesburg Stock Exchange index, money supply (M1 & M2), short term interest rate, inflation, rand/dollar exchange rate, London Stock Exchange index (FSTE100) and GDP from 2000-2009 are the variables of interest.Weak form efficiency is examined using unit root tests. The results of this study show evidence of weak form efficiency of the JSE using the Augmented-Dickey Fuller and Philip-Perron unit root tests. The results reject the hypothesis that the JSE is semi-strong and have important implications for government policy, regulatory authorities and participants in the South African stock market.
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Date Issued: 2010

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An investigation of the middle managers' attitude towards organizational change: a case of the automotive industry

- Harunavamwe, Martha

Authors: Harunavamwe, Martha
Date: 2010
Subjects: Organizational change -- Management , Organizational change -- South Africa , Attitude (Psychology) , Motor industry -- South Africa -- Management , Executives -- Training of -- South Africa
Language: English
Type: Thesis , Masters , MCom (Industrial Psychology)
Identifier: vital:11545 , http://hdl.handle.net/10353/d1001211 , Organizational change -- Management , Organizational change -- South Africa , Attitude (Psychology) , Motor industry -- South Africa -- Management , Executives -- Training of -- South Africa
Description: The present study investigated the attitudes of middle managers towards organisational change within the automotive industry in South Africa. As a result of global recession, the automotive industry has been going through a series of changes but at a very slower pace. An empirical investigation was undertaken using a sample of seventy two (72) middle managers drawn using the cluster sampling technique. An organisational change attitude questionnaire adjusted to suit the automotive industry environment was employed to collect data. The findings of the study indicated that middle managers have positive attitudes towards technological change (59%), Innovative Change (84%) and Total Quality Management (65%) However, middle managers indicated that they have negative attitudes towards re-organisation. There was moderate significant relationship between factors influencing attitudes (administration, participation, communication and the threats and benefits) and the attitudes portrayed. Factors such as administration of the change process, threats and benefits of the outcomes as well as opportunity for personal growth were found to be highly influential to middle managers attitudes towards change. In all cases, demographic variables such as gender, age and experience played a significant role in the views of middle managers towards organisational change. Key words: Attitudes, organisational change, middle managers, factors influencing attitudes and automotive industry.
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Date Issued: 2010

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Assessing challenges of corruption in the Eastern Cape Department of Education

- Basopu, Price Mike

Authors: Basopu, Price Mike
Date: 2010
Subjects: Corruption -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , Education, Higher -- South Africa -- Eastern Cape
Language: English
Type: Thesis , Masters , MPA
Identifier: vital:11618 , http://hdl.handle.net/10353/383 , Corruption -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , Education, Higher -- South Africa -- Eastern Cape
Description: In the new dispensation, there are many challenges, especially concerning corruption. In this regard, the Eastern Cape is viewed as the most affected province, with the Department of Education identified as culprit number one engaging in corrupt activities. There are a number of contributing factors, as attributed in the study, but most prevalent among these is the vastness of the department, with fewer personnel and less capacity. Challenges of corruption in the Department of Education are perpetrated mainly by the civil servants. This study, researched the challenges of corruption in the Department of Education in the Eastern Cape, in particular by focusing on both the achievements and the limitations that have been experienced; and indeed, there are still numerous issues to be addressed and accomplished. The research, therefore, has been significant in that it touched on critical issues, such as, the public sector in general, which is corrupt. Misappropriation of public resources and corruption immersed the nation, as a whole, into a greater challenge rather than focusing on service delivery issues. There are situations, within the department, where the majority of senior officials, who may be in possession of valuable information, are always under suspension. In all the financial years the Department of Education existed, it always obtained disclaimer or adverse reports from the Office of Auditor-General (AG), despite numerous attempts and interventions by the AG‟s office and the Provincial Treasury to rectify the situation. There are also serious challenges of leadership crises in the Department of Education, both administratively and politically. During the research, that is, between the 2008 and 2010 financial years, there has been no permanent Head of Department; people were only acting in the capacity. vi Even those seconded from national education, could not finish the designated term, because of pressure mainly from the unions.
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Date Issued: 2010

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Assessment of the impact of intergovernmental relations (IGR) on service delivery in the Department of Cooperative Governance and Traditional Affairs (COGTA) in the Eastern Cape province (1994-2009)

- Feni, Dumisani Wiseman

Authors: Feni, Dumisani Wiseman
Date: 2010
Subjects: Intergovernmental fiscal relations -- South Africa -- Eastern Cape , Intergovernmental cooperation -- South Africa -- Eastern Cape , Human services -- South Africa -- Eastern Cape
Language: English
Type: Thesis , Masters , M Admin
Identifier: vital:11622 , http://hdl.handle.net/10353/529 , Intergovernmental fiscal relations -- South Africa -- Eastern Cape , Intergovernmental cooperation -- South Africa -- Eastern Cape , Human services -- South Africa -- Eastern Cape
Description: The Constitution Act, 108 of 1996 declares that: 'in the Republic, government is constituted as national, provincial and local spheres of government that are distinctive, interdependent and interrelated". Section 41(1)of the above Constitution further states that there shall be cooperation, mutual trust and good faith between these three spheres. They should inform and consult one another on matters of common interest, co-ordinate their legislation, and adhere to agreed procedures. In addition, it is expected that acts of Parliament should establish structures and institutions to promote and facilitate intergovernmental relations, and provide mechanism and procedures to facilitate settlement of intergovernmental disputes. In view of the above, it is evident that co-operative government can be regarded as one of the cornerstones of the new constitutional dispensation in South Africa and intergovernmental relations can be regarded as practical instrument for ensuring co-operative government in the delivery of services by the three spheres of government. The study therefore seeks to assess the impact of intergovernmental relations on service delivery in the Department of Cooperative Governance and Traditional Affairs in Eastern Cape Province from the year 1994-2009. It also attempts to show the importance of intergovernmental relations to service delivery especially in integrated development planning, co-operation and co-operation and co-ordination of policies and plans. "The assessment of the impact of intergovernmental relations on service delivey in the Department of Co-operative Governance and Traditional Affairs in the Eastern Cape Province (1994-2009)".
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Date Issued: 2010

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Challenges facing health professionals in OR Tambo health district municipalities

- Mduba, Nomasomi Cynthia

Authors: Mduba, Nomasomi Cynthia
Date: 2010
Subjects: Medical personnel -- South Africa -- Eastern Cape , Municipal services -- South Africa -- Eastern Cape , Performance -- Evaluation , Health facilities -- South Africa -- Eastern Cape
Language: English
Type: Thesis , Masters , MPA
Identifier: vital:11627 , http://hdl.handle.net/10353/278 , Medical personnel -- South Africa -- Eastern Cape , Municipal services -- South Africa -- Eastern Cape , Performance -- Evaluation , Health facilities -- South Africa -- Eastern Cape
Description: My motivation to conduct this study was triggered by my exposure to the challenges which form the basis of this study. Being employed in the same environment as the respondents, it became natural for me to resolve to investigate the challenges facing these Health Professionals with the purpose of not only establishing what the challenges are but simultaneously propose remedial solutions to mitigate their impact. This study is both qualitative as well as quantitative to make sure that both the numerical as well as the social issues which impact these professionals‘ work were captured in the study. The assumptions from which the study moved were largely confirmed by the respondents. The recommendations which the researcher proposes to mitigate the challenges are informed by her own experience as well as the responses which were elicited from the respondents. While the study does contribute in a way to the body of knowledge, it is cautioned in the concluding chapter that recommendations made must be considered with this caution in mind as the study was limited to a specific environment – the OR Tambo District Health Municipality.
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Date Issued: 2010

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Critical success factors for user acceptance of telemedicine in South Africa

- Cilliers, Liezel

Authors: Cilliers, Liezel
Date: 2010
Subjects: Telecommunication in medicine , Medical telematics
Language: English
Type: Thesis , Masters , MCom (Information Systems)
Identifier: vital:11126 , http://hdl.handle.net/10353/384 , Telecommunication in medicine , Medical telematics
Description: The World Health Organization has recommended Telemedicine to improve health care in developing countries. The objective of this study was to produce Critical Success Factors that will investigate and identify factors that influence the acceptance and continued use of Telemedicine in the Eastern Cape Department of Health, and to suggest ways to sustain this technology from initial adoption (the pilot programme) to full adoption. Sub questions investigated which other facilitating factors, such as management support or previous Information Technology exposure must be present in order for the technology to be adopted successfully. The study made use of a questionnaire to investigate the user acceptance and behaviour of health care workers. A return rate of 76% was achieved. The data was analysed making use of Statistical Package for the Social Sciences (SPSS), specifically the Chi Square test. From these results Critical Success Factors where then formulated to address the problems identified. The Critical Success Factors that were identified include: Implement and disseminate best practice within a legislative framework; Find a champion; Change management strategies; Training; Sustainable finance; Technical issues and Project management principles If these CSFs are addressed before and during the implementation of Telemedicine it will increase the acceptance and use of the technology among health care workers. Critical Success Factors for User Acceptance of Telemedicine in South Africa.
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Date Issued: 2010

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E-mail forensic authorship attribution

- Lalla, Himal

Authors: Lalla, Himal
Date: 2010
Subjects: Electronic evidence , Electronic mail systems , Authorship , Electronic mail messages , Signatures (Writing) , Writing -- Identification , Forensic accounting
Language: English
Type: Thesis , Masters , MCom (Information Systems)
Identifier: vital:11128 , http://hdl.handle.net/10353/360 , Electronic evidence , Electronic mail systems , Authorship , Electronic mail messages , Signatures (Writing) , Writing -- Identification , Forensic accounting
Description: E-mails have become the standard for business as well as personal communication. The inherent security risks within e-mail communication present the problem of anonymity. If an author of an e-mail is not known, the digital forensic investigator needs to determine the authorship of the e-mail using a process that has not been standardised in the e-mail forensic field. This research project examines many problems associated with e-mail communication and the digital forensic domain; more specifically e-mail forensic investigations, and the recovery of legally admissible evidence to be presented in a court of law. The Research Methodology utilised a comprehensive literature review in combination with Design Science which results in the development of an artifact through intensive research. The Proposed E-Mail Forensic Methodology is based on the most current digital forensic investigation process and further validation of the process was established via expert reviews. The opinions of the digital forensic experts were an integral portion of the validation process which adds to the credibility of the study. This was performed through the aid of the Delphi technique. This Proposed E-Mail Forensic Methodology adopts a standardised investigation process applied to an e-mail investigation and takes into account the South African perspective by incorporating various checks with the laws and legislation. By following the Proposed E-mail Forensic Methodology, e-mail forensic investigators can produce evidence that is legally admissible in a court of law.
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Date Issued: 2010

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Evaluating the impact of public participation on the formulation and implementation of the Integrated Development Plan: the case of the Nelson Mandela Bay Municipality (2004-2008)

- Mqulwana, Nimrod Mbuyiseli

Authors: Mqulwana, Nimrod Mbuyiseli
Date: 2010
Subjects: City planning -- South Africa -- Port Elizabeth , Civic improvement -- South Africa -- Port Elizabeth , Regional planning -- South Africa -- Port Elizabeth , Political participation -- South Africa -- Port Elizabeth , Local government -- South Africa -- Port Elizabeth , Community development -- South Africa -- Port Elizabeth
Language: English
Type: Thesis , Masters , MPA
Identifier: vital:11638 , http://hdl.handle.net/10353/d1001247 , City planning -- South Africa -- Port Elizabeth , Civic improvement -- South Africa -- Port Elizabeth , Regional planning -- South Africa -- Port Elizabeth , Political participation -- South Africa -- Port Elizabeth , Local government -- South Africa -- Port Elizabeth , Community development -- South Africa -- Port Elizabeth
Description: Local Government has a critical role to play in rebuilding local communities and environments as the basis for a democratic, integrated prosperous and truly non-racial society and this is enshrined in Chapter 7 of the Constitution of the Republic of South Africa Act 108 of 1996. The key focus area of this research study is the evaluation of the impact of Public Participation on the formulation and implementation of the Integrated Development Plan in the Nelson Mandela Bay Municipality for the period 2004 – 2008. This research study has two aims that are related to public participation in the Nelson Mandela Bay Municipality and they are: - To evaluate the impact of public participation in the Integrated Development Plan in the Nelson Mandela Bay Municipality and whether public participation is seen as a vehicle to enhance policy formulation and implementation or not especially with respect to community ownership of the Integrated Development Plan. To provide strategies/mechanisms to remedy the situation. The research study is people focused and the methodogical approach that is used in this investigation is qualitative and quantitative. The target groups for this research is the Community residing in the jurisdiction area of the Nelson Mandela Bay Municipality, Metro Councillors and Municipal Officials.
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Date Issued: 2010

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Evaluation of water service rendering in the Amathole District Municipality

- Mqolo, Abner Zamindawo

Authors: Mqolo, Abner Zamindawo
Date: 2010
Subjects: Municipal government -- South Africa -- Eastern Cape , Municipal services -- South Africa -- Eastern Cape , Water-supply -- South Africa -- Eastern Cape , Municipal water supply -- South Africa -- Eastern Cape , Water-supply, Rural -- South Africa -- Eastern Cape
Language: English
Type: Thesis , Masters , MPA
Identifier: vital:11639 , http://hdl.handle.net/10353/d1001248 , Municipal government -- South Africa -- Eastern Cape , Municipal services -- South Africa -- Eastern Cape , Water-supply -- South Africa -- Eastern Cape , Municipal water supply -- South Africa -- Eastern Cape , Water-supply, Rural -- South Africa -- Eastern Cape
Description: The rural areas of Amathole district municipality continue to experience difficulty in accessing water services. The people experience problems despite the fact that the Amathole district municipality, since 2003 has been made a water service authority in its municipal area, which consists of eight local municipalities, namely; Mnquma, Mbashe, Nkonkobe, Amahlathi, Great Kei, Ngqushwa, Nxuba, and Buffalo City. With the water service authority powers devolved from national government to the district municipalities the intention was to speed service delivery. This study investigates the causes of the delays in water service delivery experienced in rural areas of this district municipality. The Buffalo City local municipality is excluded in the study because Buffalo City has as well been given the responsibility of being the water service authority in its municipal area. This study used the questionnaires as data collection tool, and it was distributed to these respondents; chief officials, councilors, and citizens. Due to vastness of the target population sampling was used to reduce the bulkiness of the data. The questionnaire content is based on the phases of the systems theory to see if the policy making processes of the Amathole district municipality are carried out in accordance with the systems theory. The study has found that the citizens are not adequately involved in all the policy processes including the policy analysis and evaluation. This has been found to be a contributory factor in the ineffectiveness of the municipality water service delivery.The spheres of government that operate in silos compromised policy analysis and evaluation of the municipality, and disjuncture of the delivery programs of the spheres and state enterprises caused a huge service delivery challenges for this municipality. The study has confirmed that the Amathole district municipality is experiencing problems, delays, and challenges that make it to be ineffective as a water service authority.
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Date Issued: 2010

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Impact of access to free basic electricity on households' poverty in Buffalo City Municipality in the Eastern Cape

- Mvondo, Jephthe M

Authors: Mvondo, Jephthe M
Date: 2010
Subjects: Household surveys -- South Africa -- Eastern Cape , Poverty -- South Africa -- Eastern Cape , Quality of life -- South Africa -- Eastern Cape , Electric utilities -- South Africa -- Eastern Cape
Language: English
Type: Thesis , Masters , M Soc Sc (Dev)
Identifier: vital:11419 , http://hdl.handle.net/10353/280 , Household surveys -- South Africa -- Eastern Cape , Poverty -- South Africa -- Eastern Cape , Quality of life -- South Africa -- Eastern Cape , Electric utilities -- South Africa -- Eastern Cape
Description: The study was premised on the truism that men have historically served in higher echelons of organizational management structures and women are under-represented. The principal objective was to explore the constraints faced by women in accessing higher leadership and senior management positions in public, private and non-governmental organisations in Zimbabwe. This study adopted the triangulation method, that is, qualitative and quantitative approaches. These mixed research methods, were upgraded by the feminist research methodologies, thereby making a contribution in the field of research. The study found out that the constraints that mostly hinder women from accessing leadership and senior management positions in public, private and NGOs were cultural practices, which represent levels of power and control that in turn hinder reforms; and women's socialisation into feminised roles. The study also found out that in most organisations, most females work under male leadership, and this traditional organisational culture, needs to be deconstructed and reversed in order to achieve gender equality. The study recommended for a human centric and integrated organizational management strategy for public, private and NGOs in Zimbabwe. The adoption of a human centric and integrated management approach should aim at gender equity and reduce women's under-representation. A human centred organizational culture has to be practiced, that would create organisational ethos that guide organizational management. An integrated organizational management approach should integrate all systems and processes into one complete framework, enabling people to work as a single unit, unified by organizational goals, shared vision and common values. The system should depend on a balanced mix of the masculine and feminine attributes. The approach should put its weight towards adoption of measures to attract, advance and empower women so as to benefit from their qualifications, experience and talent in a highly competitive environment.
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Date Issued: 2010

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Phishing within e-commerce: reducing the risk, increasing the trust

- Megaw, Gregory M

Authors: Megaw, Gregory M
Date: 2010
Subjects: Phishing , Identity theft -- Prevention , Electronic commerce , Computer security , Internet -- Safety measures
Language: English
Type: Thesis , Masters , MCom (Information Systems)
Identifier: vital:11131 , http://hdl.handle.net/10353/376 , Phishing , Identity theft -- Prevention , Electronic commerce , Computer security , Internet -- Safety measures
Description: E-Commerce has been plagued with problems since its inception and this study examines one of these problems: The lack of user trust in E-Commerce created by the risk of phishing. Phishing has grown exponentially together with the expansion of the Internet. This growth and the advancement of technology has not only benefited honest Internet users, but has enabled criminals to increase their effectiveness which has caused considerable damage to this budding area of commerce. Moreover, it has negatively impacted both the user and online business in breaking down the trust relationship between them. In an attempt to explore this problem, the following was considered: First, E-Commerce’s vulnerability to phishing attacks. By referring to the Common Criteria Security Model, various critical security areas within E-Commerce are identified, as well as the areas of vulnerability and weakness. Second, the methods and techniques used in phishing, such as phishing e-mails, websites and addresses, distributed attacks and redirected attacks, as well as the data that phishers seek to obtain, are examined. Furthermore, the way to reduce the risk of phishing and in turn increase the trust between users and websites is identified. Here the importance of Trust and the Uncertainty Reduction Theory plus the fine balance between trust and control is explored. Finally, the study presents Critical Success Factors that aid in phishing prevention and control, these being: User Authentication, Website Authentication, E-mail Authentication, Data Cryptography, Communication, and Active Risk Mitigation.
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Date Issued: 2010

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Quality assessment of information systems in SMEs: a study of Eldoret Town in Kenya

- Ndiege, Joshua Rumo Arongo

Authors: Ndiege, Joshua Rumo Arongo
Date: 2010
Subjects: Small business -- Kenya , Financial institutions -- Kenya , Small business -- Kenya -- Data processing , Information technology -- Kenya -- Evaluation
Language: English
Type: Thesis , Masters , MCom (Information Systems)
Identifier: vital:11132 , http://hdl.handle.net/10353/d1000973 , Small business -- Kenya , Financial institutions -- Kenya , Small business -- Kenya -- Data processing , Information technology -- Kenya -- Evaluation
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Date Issued: 2010

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Relationship between employee knowledge, personal contact and attitudes towards chronically ill co-workers: case of selected organisations within the banking sector

- Kanengoni, Herbert

Authors: Kanengoni, Herbert
Date: 2010
Subjects: Attitude (Psychology) , Chronically ill -- South Africa -- Eastern Cape , Banks and banking -- South Africa -- Eastern Cape , Industrial safety -- South Africa -- Eastern Cape
Language: English
Type: Thesis , Masters , MCom (Industrial Psychology)
Identifier: vital:11544 , http://hdl.handle.net/10353/494 , Attitude (Psychology) , Chronically ill -- South Africa -- Eastern Cape , Banks and banking -- South Africa -- Eastern Cape , Industrial safety -- South Africa -- Eastern Cape
Description: As chronic illnesses continue to be a burden in today’s organisations, it remains a very crucial call for management to find ways to eradicate the associated organisational problems. While people of all ages are affected by chronic illnesses, there is a higher risk of the elderly developing chronic diseases. However, as much as chronic illnesses are inevitable among employees, there should be ways at least to curb negative social and goal achievement impact which they bring in organisations. In this regard, a survey of 80 employees was conducted to examine the relationship between employees' knowledge about, contact with, and attitudes towards their co-employees with chronic illnesses (CI). Results indicated that employees' knowledge about and contact with individuals diagnosed with chronic illnesses were significantly related to better attitudes toward this population. The findings also revealed that knowledge was related to positive attitudes among employees who had more personal contact with individuals with Chronic illnesses (CI) and such findings indicate the importance of exposing employees to information about chronic illnesses and direct practice experience with individuals who have these illnesses. To be noted also is that 39% of the respondents preferred to be exposed to health bulletins and magazines; 18% of the respondents preferred the help of health workers and about a third (30%) favoured brochures, posters and printed materials such as flyers. Managerial implications for employees with chronic illness are discussed
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Date Issued: 2010

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Relief or development? An analysis of the outcome of NGO community development interventions in Marange communal area of Zimbabwe

- Pemberai, Zambezi

Authors: Pemberai, Zambezi
Date: 2010
Subjects: Community development -- Developing countries , Community development -- Zimbabwe , Communities -- Zimbabwe , Sustainable development -- Zimbabwe , Social welfare -- Zimbabwe , Non-governmental organizations -- Development -- Zimbabwe
Language: English
Type: Thesis , Masters , M Soc Sc (Dev)
Identifier: vital:11430 , http://hdl.handle.net/10353/d1004360 , Community development -- Developing countries , Community development -- Zimbabwe , Communities -- Zimbabwe , Sustainable development -- Zimbabwe , Social welfare -- Zimbabwe , Non-governmental organizations -- Development -- Zimbabwe
Description: Development is a critical aspect of individuals, groups, communities or nations. Community development is even more critical aspect of development as it purportedly leads to self reliance. Huge amounts of funds, time, and resources, just but to mention a few have been continuously channeled towards communities over time in a bid to facilitate community development. Unfortunately, results of such actions and interventions by NGOs, governments and a host of development agencies have so far largely proved elusive. Contrary to NGO expectations and popular opinion, target communities continuously demand, request and expect increased direct support from development agencies. Solving acute community problems and challenges, the focus of most NGO development interventions has been less successful. Target problems have largely graduated and turned to chronic levels. All this is unfortunately worsening against the background of increased donor and NGO support. Deteriorating and widening community challenges are also taking place against general claims by NGOs to the application of community development ideals in communities as a successful development alternative. Contrastingly, rather than being self reliant, communities have become more dependent on donors. In addition, NGO target communities continue to grapple with short-lived changes, limited participation by the majority, reversal of past successes and dwindling self representation and reliance. Inequalities have widened. This is to the detriment of ongoing NGO claims and efforts at promoting community development. Development is a critical aspect of individuals, groups, communities or nations. Community development is even more critical aspect of development as it purportedlyleads to self reliance. Huge amounts of funds, time, and resources, just but to mention a few have been continuously channeled towards communities over time in a bid to facilitate community development. Unfortunately, results of such actions and interventions by NGOs, governments and a host of development agencies have so far largely proved elusive. Contrary to NGO expectations and popular opinion, target communities continuously demand, request and expect increased direct support from development agencies. Solving acute community problems and challenges, the focus of most NGO development interventions has been less successful. Target problems have largely graduated and turned to chronic levels. All this is unfortunately worsening against the background of increased donor and NGO support. Deteriorating and widening community challenges are also taking place against general claims by NGOs to the application of community development ideals in communities as a successful development alternative. Contrastingly, rather than being self reliant, communities have become more dependent on donors.
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Date Issued: 2010

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