Billing system, communication strategies, and organisation change in Zimbabwe: the case of telone customers’ postpaid to prepaid migration
- Authors: Dube, Sizalobuhle
- Date: 2023-04
- Subjects: Communication , Organizational change , Organizational change -- Management
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/27336 , vital:66942
- Description: This study investigated the effectiveness of the communication strategies used to implement the migration of telephone services from post-paid to prepaid billing at TelOne Zimbabwe. This study adopted the Freeman‟s stakeholder theory and the Lewin‟s change model to analyse the factors that influenced the effectiveness of the communication strategies used by TelOne before, during and after the change implementation as a way to communicate the initiative with its stakeholders. A qualitative approach was utilised and the key research methods used included document analysis, participant observation, as well as 21 face-to-face and 79 telephonic semi-structured interviews conducted with respondents from among TelOne managers, employees and the customers. The documents and respondents were purposively sampled based on the researcher‟s knowledge of their relevance in the study. The findings revealed several factors that mired effective change communication strategies such as company image, stakeholder recognition and communication centralisation. To curb these communication challenges, the study proposes Thrive organisational communication change model TOCC that encourages organisations to communicate the initiative to its relevant internal and external stakeholders considering their views and addressing factors that might hinder effective communication as a strategy to enhance successful change management. , Thesis (PhD) -- Faculty of Social Sciences and Humanities, 2023
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- Date Issued: 2023-04
Experiences of youths participating in combination social protection and HIV prevention programme in resource constrained settings of Gauteng Province in South Africa: a collective case study design
- Authors: Zibengwa, Enock
- Date: 2023-04
- Subjects: HIV infections -- Prevention , HIV (Viruses) , HIV infections -- Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/27347 , vital:66944
- Description: South Africa continues to experience unacceptably high Human Immunodeficiency Virus HIV incidence rates among youths aged 15 to 24 years. Remarkably, this is despite the numerous youth HIV prevention programmes that have been implemented in the country. Unfortunately, the programmes have not significantly curbed the spread of HIV due to the partial and fragmented nature of their implementation. The programmes are also observed to be weak in addressing complex economic factors recognised as important structural drivers for vulnerabilities that put youths at risk of HIV infection. To address this challenge, there is increased adoption and implementation of the Combination Social Protection introduced in this research as the CSP by Non-Governmental Organisations NGOs. The CSP is a youth empowerment programming strategy whose critical foundations are entrenched in combining economic strengthening interventions and HIV prevention education. CSP could provide youths with a set of indispensable life skills that enhance their competencies and agency to make informed and effective decisions regarding their health and economic lives. Despite its growing traction, little is known regarding links between the CSP and its abilities to improve HIV prevention outcomes for youths. Given the paucity of research, this study aimed to explore the experiences of youths participating in the CSP and HIV prevention programme, with a particular focus on the resource-constrained settings of Gauteng Province in South Africa. This study employed a collective case study design, within the qualitative approach, and was exploratory. In-depth individual interviews were conducted with 30 youths from six established NGOs in the City of Johannesburg (CoJ). Qualitative thematic analysis was employed as a data analysis strategy. Focus groups were separately with six practitioners from the same six NGOs, and five officials from the Department of Social Development (DSD). Both phases of data collection were guided by interview themes, which were aligned with the objectives of the study. The findings of the study point to the fact that the CSP’s innovative and holistic approach offered numerous transformative and empowering benefits to youths. It equipped them with basic informational resources, capabilities, and social assets to safeguard their health and aid their economic advancement. The programme’s mixedgender sessions provided space, freedom, and support for youths to engage on issues of gender, differential access to health and socio-economic opportunities. Another major finding of the study was that improvement of economic aptitude (brought about by financial literacy education), employability, and entrepreneurship training stirred a sense of agency and purposefulness among youths, which in turn, prompted them to be more focused on achieving long-term objectives instead of indulging in risky sexual practices. Conversely, findings revealed that the programme had limited opportunities and did not create an adequate supportive environment for youths to develop successful entrepreneurial or income-generating projects. There was also no structure to assist youths to access apprenticeship and employment markets. The study specifically recognised that the programme’s efforts to develop youths’ entrepreneurship and employability capabilities were curtailed by a lack of mentorshipnand access to financial capital for start-up costs. With these findings in mind, recommendations are made for the creation of an enabling environment by purposefully engaging youths, establishing collaborative relations with communities, and building networks with businesses and financial institutions that can help youths with capital, mentorship, and linkages to internship and wage employment. Such collaborations could be fundamental in unravelling the impact of the programme on building livelihoods and reducing HIV among youths. Hence, this study proposes a model with strategies to support the successful implementation of economic strengthening interventions for youths. , Thesis (PhD) -- Faculty of Social Sciences and Humanities, 2023
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- Date Issued: 2023-04
Integration of digital media and pedagogy in the twenty first century classroom: a survey of selected high schools in Eastern Cape, South Africa
- Authors: Mhlomi, Yolisa
- Date: 2023-04
- Subjects: Teaching , Digital media , Classroom learning centers
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/27369 , vital:66952
- Description: The essence of this thesis was to study the effectiveness of integrating digital media technologies within the pedagogical approaches adopted and implemented in private and public high schools in a comparative manner. The study looked closely at private and public high schools of the Eastern Cape Province, to study the gaps of accessibility to technology by schools. The study identified the Eastern Cape Province as having a problem of poor performance in matric results at the end of each year as compared to other South African provinces. In order to select the relevant sample for the study, the researcher has utilized two secondary schools private and public in Makhanda Grahamstown and one public secondary school in Alice. The pragmatic paradigm was used to inform the study and used the mixed methods approach to data collection. The researcher distributed closed ended questionnaires to the learners in the three selected secondary schools and semi-structured interviews for the principals of the schools. The key findings reveal that the digital media tools are used for the teaching and learning purposes as well as communication to the schools’ stakeholders. The findings also revealed that various online platforms are utilized for teaching and sharing of information. For example, D6 and Ibambisa School Communicator app, WhatsApp groups for learners, Facebook, Instagram and School website for potential stakeholders. Hence, the results of this study should contribute to the field of ICTs and education in the country to solve the problems facing the teaching and learning systems of private and public schools of the Eastern Cape. Most schools (especially the public) do not have access to digital media tools in their classrooms. Thus, they still depend heavily on the textbooks, which may be outdated or not enough for all learners. In response to the issues faced by the Eastern Cape secondary schools and the findings, the researcher has suggested a model named the Digital Media and Pedagogy Integration DMPI Model of Communication. This model will contribute to the body of knowledge by providing advice to the Department of Basic Education on how teachers and learners can utilize digital media tools effectively. Also, the study has recommended that there is a need for provision of computer literacy training for teachers in secondary schools in this digital age. , Thesis (PhD) -- Faculty of Social Sciences and Humanities, 2023
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- Date Issued: 2023-04
The analysis of social networking sites usage by the public relations management students from Walter Sisulu University: Buffalo city campus (Chiselhurst site)
- Authors: Kwinana, Zingisa. N
- Date: 2023-04
- Subjects: Grahamstown (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/27589 , vital:69318
- Description: This study analysed the use of social networking sites by undergraduate Public Relations Management students from Walter Sisulu University, Chiselhurst site. The reason for this study was to seek student’s opinions on what drove them to open SNs accounts, use social networking sites and examine these motivations in relationship to the building blocks of the uses and gratification theory, which are information search or education, selfactualization, socializing and entertainment. A qualitative online questionnaire was employed in this study. 218 questionnaires were sent through to the participants WhatsApp class groups, 168 questionnaires were answered and returned back to the researcher. The discovery of the study was that the participants are diverse in many different ways and made use of social networking sites for many various reasons. Furthermore, this study indicated that the participants were motivated to use social networking sites because they wanted to interact and stay connected with their family, peers and loved ones, and to meet people or create connections. The study argued that the participants’ reasons for use of social networking sites was not only for socialising but also for entertainment, self-actualization get academic and general information. This study concluded that SNs have a meaningful role in the life of a student’s life doing public relations management from Walter Sisulu University, Chiselhurst site. , Thesis (MSoc) -- Faculty of Social Sciences and Humanities, 2023
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- Date Issued: 2023-04
Unleashing the nexus between climate change and food security in rural South Africa: role of three community radio stations in the Eastern Cape Province
- Authors: Bamigboye, Foluke Bosede
- Date: 2023-04
- Subjects: Climatic changes , Food security , South Africa -- Rural conditions
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/27325 , vital:66939
- Description: This study investigates the role of Forte FM, Mdantsane FM and Rhodes Music Community Radios in disseminating the different kinds of messages on the nexus between the impacts of climate change and food security in the Eastern Cape Province, South Africa. Therefore, the study aims to investigate how these community radio stations play their informative, educative and entertainment roles regarding climate change and food security awareness programmes to their listeners. The study employed the qualitative research approach and convenience, and non-probability samplings techniques were subsequently used to select samples for this study. In-depth interviews were conducted individually for Forte FM, Mdantsane FM and Rhodes Music community radio programme managers respectively, who serve as the key informants. One focus group discussion each was held with residents of Golf Course, Mdantsane and Grahamstown areas where these radio stations broadcast from, with eight participants in each focus group. The total number of participants for the focus group discussions was 24 participants. The collected data were coded into themes using NVivo 12 software to generate the theme nodes and case nodes as key findings, analysis and then interpreted. The findings of this study confirmed that these three community radio stations do contribute to climate change communication through their programmes that focus on climate change and food security related issues. Another vital finding from the study showed that listeners do benefit immensely from these climate change and food security related programmes of the under-study community radio stations. Hence, listeners physical, social, and cognitive well-being of their climatic environment have been greatly impacted. In the same vein, the findings of this study further revealed that the rural communities who are mostly affected by the impacts of climate change on food security have been well informed and enlightened on the suitable ways to enhance a sustainable food security and climate adaptation system through Forte FM, Mdantsane FM, and Rhodes Music community radio stations. Significantly, this study has been able to come up with two suggested models and the conceptual frameworks, which are the Local Action Adaptive Communication (LAAC) Model and the Indigenous Behavioral Change Conceptual (IBCC) Model. These models are focused on increasing listeners interests, adaptation, and behavioral change on climate change issues. The models are also aimed at ensuring better climate change and food security communication Author. , Thesis (PhD) -- Faculty of Social Sciences and Humanities, 2023
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- Date Issued: 2023-04