Using mobile information visualisation to support the analysis of telecommunication service ultilisation
- Authors: Twigg, Gianni Gurshwin
- Date: 2012
- Subjects: Telecommunication , Visualization , Technology -- Social aspects
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:10497 , http://hdl.handle.net/10948/d1020831
- Description: Telecommunication service utilisation (TSU) focuses on how customers make use of telecommunication services and can provide valuable information for decision making for improved customer service delivery. When a telecommunication service provider consults with customers, large amounts of static documentation on TSU data are compiled. Compiling this documentation for in-field investigation is manually intensive and the documentation does not effectively support decision making. Existing systems for visualising TSU data do not efficiently support in-field investigation of TSU and lack dynamic interaction. This highlights the need to investigate a solution to better support in-field investigation of TSU. This research followed a Design Science Research methodology to develop and evaluate a solution to solve the problem identified. The use of tablet devices for in-field investigation of TSU was identified as a suitable solution. Mobile information visualisation (MIV) techniques were investigated to determine appropriate display and interaction techniques for the visualisation of TSU data on a tablet device. An existing visualisation framework for TSU was identified and extended to incorporate touch-based interactions. Three service usage views were identified for visualising TSU, namely a Trend, Network and Detail Usage View. A Dashboard View was also identified to provide a quick reference view of the different views. A prototype called MobiTel was developed on a tablet device. MobiTel incorporated the identified information visualisation techniques. MobiTel was evaluated using an expert review and a user study to determine its usability and usefulness. The results indicated that MobiTel was perceived as being useful for in-field investigation and that the participants perceived the prototype to be easy to use and learn. The user study also indicated that the participants were satisfied with MobiTel. This research has determined that MIV techniques can be used for in-field investigation of TSU. Design recommendations were devised for designing an interactive mobile prototype for visualising service usage information. Future work will involve using map-based visualisation for visualising TSU data on different customer sites.
- Full Text:
- Date Issued: 2012
- Authors: Twigg, Gianni Gurshwin
- Date: 2012
- Subjects: Telecommunication , Visualization , Technology -- Social aspects
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:10497 , http://hdl.handle.net/10948/d1020831
- Description: Telecommunication service utilisation (TSU) focuses on how customers make use of telecommunication services and can provide valuable information for decision making for improved customer service delivery. When a telecommunication service provider consults with customers, large amounts of static documentation on TSU data are compiled. Compiling this documentation for in-field investigation is manually intensive and the documentation does not effectively support decision making. Existing systems for visualising TSU data do not efficiently support in-field investigation of TSU and lack dynamic interaction. This highlights the need to investigate a solution to better support in-field investigation of TSU. This research followed a Design Science Research methodology to develop and evaluate a solution to solve the problem identified. The use of tablet devices for in-field investigation of TSU was identified as a suitable solution. Mobile information visualisation (MIV) techniques were investigated to determine appropriate display and interaction techniques for the visualisation of TSU data on a tablet device. An existing visualisation framework for TSU was identified and extended to incorporate touch-based interactions. Three service usage views were identified for visualising TSU, namely a Trend, Network and Detail Usage View. A Dashboard View was also identified to provide a quick reference view of the different views. A prototype called MobiTel was developed on a tablet device. MobiTel incorporated the identified information visualisation techniques. MobiTel was evaluated using an expert review and a user study to determine its usability and usefulness. The results indicated that MobiTel was perceived as being useful for in-field investigation and that the participants perceived the prototype to be easy to use and learn. The user study also indicated that the participants were satisfied with MobiTel. This research has determined that MIV techniques can be used for in-field investigation of TSU. Design recommendations were devised for designing an interactive mobile prototype for visualising service usage information. Future work will involve using map-based visualisation for visualising TSU data on different customer sites.
- Full Text:
- Date Issued: 2012
Value delivered by private game reserves in South Africa : a comparison of visitors' and managers' perceptions
- Authors: Theron, Elizna
- Date: 2012
- Subjects: Tourism -- South Africa , Ecotourism -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9374 , http://hdl.handle.net/10948/d1019980
- Description: The uniqueness of the wildlife and the luxurious nature of South African private game reserves could be seen as a valuable niche in the South African tourism market and for this reason make South Africa a desired destination. Due to complex visitor needs and demands regarding price, service, social connection, authenticity, quality or image, value perceptions will differ in terms of visitors’ experiences. If managers do not understand these value requirements, differences might exist between consumers’ and service providers’ perceptions of value. To maintain visitor satisfaction, loyalty and intention for return to the reserves, managers should continue to provide valued offerings and improve their visitors’ wildlife experience. This research investigated visitors’ perceptions of the value delivered by private game reserves in South Africa and compared these with reserve managers’ perceptions of the value delivered. The results of this research study could contribute to a better understanding of perceived value, which in turn could enhance the success of the private game reserves. The literature contextualised the South African private game reserve as part of wildlife tourism, the wildlife tourism offering and the characteristics of wildlife visitors. An overview of customer value, customer value models showing their development over time, and the conceptual framework of the current study was provided. The resulting conceptual model was used to evaluate managers’ and visitors’ perceptions of Quality, Monetary price, Behavioural price, Reputation, Emotional response, Social value and Novelty value delivered by South African private game reserves. The empirical data was collected by means of a survey, using two structured self-administered electronic questionnaires administered to the managers of, and the visitors to, private game reserves. One hundred and sixty two visitors and 30 managers participated in the survey. By performing exploratory factor analysis it was found that the seven value factors were consistent with the value dimensions reported in the literature. These were labelled as Quality, Emotional response, Monetary price, Reputation, Novelty value, Social value and Behavioural price. Most of managers’ perceptions of value provided exceeded visitors’ perceptions of value received. Both managers and visitors rated value items related to Emotional response highly. Considerably more managers (17 percent) thought that the reserve experience can be associated with good service, opposed to only 4 percent of visitors who perceived the service to be good. On the other hand, a larger proportion of visitors (29%) than the managers (20 percent) perceived the reserve experience as relaxing. Managers rated eleven of the thirteen game reserve attributes more positively than what the visitors did. Of these attributes, accommodation services, protection of the natural environment, game drives and service delivery, showed significant differences. It is recommended that South African private game reserve managers: • conduct market research to get a better understanding of what delights visitors. Research should be conducted on a regular basis to ensure management stays current with visitors’ changing needs; • determine whether the prices charged reflect the quality of the physical offerings, service delivery and the time and effort visitors spent to obtain the offering; • use the adventurous activities offered at the reserves as part of their promotional campaigns to attract adventure tourists; • train service delivery staff and game drive guides to educate visitors on the history, culture and eco-friendly practices related to their reserve; • always deliver superior service to ensure memorable wildlife experiences, value for money and exceed visitors’ expectations; • continue using websites, social media and magazines to inform the target market about the reserve offerings; and • stay in regular contact with visitors through social media, newsletters, blogs, follow up emails/calls or face to face discussions at the reserve.
- Full Text:
- Date Issued: 2012
- Authors: Theron, Elizna
- Date: 2012
- Subjects: Tourism -- South Africa , Ecotourism -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9374 , http://hdl.handle.net/10948/d1019980
- Description: The uniqueness of the wildlife and the luxurious nature of South African private game reserves could be seen as a valuable niche in the South African tourism market and for this reason make South Africa a desired destination. Due to complex visitor needs and demands regarding price, service, social connection, authenticity, quality or image, value perceptions will differ in terms of visitors’ experiences. If managers do not understand these value requirements, differences might exist between consumers’ and service providers’ perceptions of value. To maintain visitor satisfaction, loyalty and intention for return to the reserves, managers should continue to provide valued offerings and improve their visitors’ wildlife experience. This research investigated visitors’ perceptions of the value delivered by private game reserves in South Africa and compared these with reserve managers’ perceptions of the value delivered. The results of this research study could contribute to a better understanding of perceived value, which in turn could enhance the success of the private game reserves. The literature contextualised the South African private game reserve as part of wildlife tourism, the wildlife tourism offering and the characteristics of wildlife visitors. An overview of customer value, customer value models showing their development over time, and the conceptual framework of the current study was provided. The resulting conceptual model was used to evaluate managers’ and visitors’ perceptions of Quality, Monetary price, Behavioural price, Reputation, Emotional response, Social value and Novelty value delivered by South African private game reserves. The empirical data was collected by means of a survey, using two structured self-administered electronic questionnaires administered to the managers of, and the visitors to, private game reserves. One hundred and sixty two visitors and 30 managers participated in the survey. By performing exploratory factor analysis it was found that the seven value factors were consistent with the value dimensions reported in the literature. These were labelled as Quality, Emotional response, Monetary price, Reputation, Novelty value, Social value and Behavioural price. Most of managers’ perceptions of value provided exceeded visitors’ perceptions of value received. Both managers and visitors rated value items related to Emotional response highly. Considerably more managers (17 percent) thought that the reserve experience can be associated with good service, opposed to only 4 percent of visitors who perceived the service to be good. On the other hand, a larger proportion of visitors (29%) than the managers (20 percent) perceived the reserve experience as relaxing. Managers rated eleven of the thirteen game reserve attributes more positively than what the visitors did. Of these attributes, accommodation services, protection of the natural environment, game drives and service delivery, showed significant differences. It is recommended that South African private game reserve managers: • conduct market research to get a better understanding of what delights visitors. Research should be conducted on a regular basis to ensure management stays current with visitors’ changing needs; • determine whether the prices charged reflect the quality of the physical offerings, service delivery and the time and effort visitors spent to obtain the offering; • use the adventurous activities offered at the reserves as part of their promotional campaigns to attract adventure tourists; • train service delivery staff and game drive guides to educate visitors on the history, culture and eco-friendly practices related to their reserve; • always deliver superior service to ensure memorable wildlife experiences, value for money and exceed visitors’ expectations; • continue using websites, social media and magazines to inform the target market about the reserve offerings; and • stay in regular contact with visitors through social media, newsletters, blogs, follow up emails/calls or face to face discussions at the reserve.
- Full Text:
- Date Issued: 2012
Vapour phase dehydrogenation of cyclohexane on microstructured reactors
- Authors: Mpuhlu, Batsho
- Date: 2012
- Subjects: Dehydrogenation , Cyclohexane
- Language: English
- Type: Thesis , Doctoral , DTech (Chemistry)
- Identifier: http://hdl.handle.net/10948/8661 , vital:26418
- Description: The work that is described in this thesis forms part of the research and development projects at InnoVenton: NMMU Institute of Chemical Technology in collaboration with Sasol Technologies. The broader view of the project was testing on the so-called “Small Production Platforms” (SPP’s). In particular the main aim of this study was to investigate the effect of micro-structuring on the heterogeneous catalysed, vapour-phase oxidative dehydrogenation of cyclohexane in the presence of air. Ground work studies were done to provide a proper comparison of the micro-structured reactor with a traditional fixed-bed reactor. These included evaluation of a proper vanadium pyrophosphate catalyst for the reaction, testing of reaction parameters for the oxidative dehydrogenation reaction on a fixed-bed reactor and lastly comparing the performance of the micro-structured reactor to that of the fixed-bed reactor Various vanadium pyrophosphate catalysts that were tested for activity included: bulk (VO)2P2O7, bulk (VO)2P2O7 promoted with Fe, (VO)2P2O7 supported on -Al2O3 and Fe promoted (VO)2P2O7 supported on -Al2O3. These catalysts showed significant differences in TOF, however it was not conclusive from the results whether these differences may be traced to increased activity for dehydrogenation for different catalysts since all reactions were run under conditions of oxygen deficiency. It is, however, clear that Fe promotion significantly increase activity, irrespective of the relative degrees of oxidative dehydrogenation and normal dehydrogenation. The Fe promoted catalyst was further tested for long term stability in-view of using it as the catalyst in the micro-structured reactor. These studies showed the catalyst to have a high degree of stability with minimal structural changes under the reaction conditions used. Various response surface models describing the variation in each of the cyclohexane conversion, cyclohexene selectivity, and benzene selectivity, respectively when changing reaction condition, were derived by means of multiple regression. To obtain some idea of the degree and nature of the normal dehydrogenation reaction, the amount of deficit oxygen was estimated from the measured results for cyclohexane conversion and cyclohexene and benzene selectivities. These estimated values were also modelled as described above. The regression models were used to interpret specific trends in the responses for the oxidative dehydrogenation of cyclohexane and account for the oxygen deficit in the system. The performance of a fixed bed tubular reactor (FBR) and micro-structured sandwich reactor (MSSR) were compared over an Fe promoted vanadium pyrophosphate. Reactor performance was evaluated by varying specific reaction conditions (temperature and space velocity). Subsequently the turn-over frequencies, conversion and selectivities from the two reactors were compared. The conversion achieved in the micro-structured reactor was observed to be significantly higher than that achieved in the fixed-bed reactor at all reaction parameters. This is despite the fact that the total amount of catalyst in the micro-structured reactor is approximately 5 times less than that used in the fixed bed reactor. In addition, the contact time (1/MHSV) in the micro-structured reactor is also significantly shorter than in the fixed-bed reactor.
- Full Text:
- Date Issued: 2012
- Authors: Mpuhlu, Batsho
- Date: 2012
- Subjects: Dehydrogenation , Cyclohexane
- Language: English
- Type: Thesis , Doctoral , DTech (Chemistry)
- Identifier: http://hdl.handle.net/10948/8661 , vital:26418
- Description: The work that is described in this thesis forms part of the research and development projects at InnoVenton: NMMU Institute of Chemical Technology in collaboration with Sasol Technologies. The broader view of the project was testing on the so-called “Small Production Platforms” (SPP’s). In particular the main aim of this study was to investigate the effect of micro-structuring on the heterogeneous catalysed, vapour-phase oxidative dehydrogenation of cyclohexane in the presence of air. Ground work studies were done to provide a proper comparison of the micro-structured reactor with a traditional fixed-bed reactor. These included evaluation of a proper vanadium pyrophosphate catalyst for the reaction, testing of reaction parameters for the oxidative dehydrogenation reaction on a fixed-bed reactor and lastly comparing the performance of the micro-structured reactor to that of the fixed-bed reactor Various vanadium pyrophosphate catalysts that were tested for activity included: bulk (VO)2P2O7, bulk (VO)2P2O7 promoted with Fe, (VO)2P2O7 supported on -Al2O3 and Fe promoted (VO)2P2O7 supported on -Al2O3. These catalysts showed significant differences in TOF, however it was not conclusive from the results whether these differences may be traced to increased activity for dehydrogenation for different catalysts since all reactions were run under conditions of oxygen deficiency. It is, however, clear that Fe promotion significantly increase activity, irrespective of the relative degrees of oxidative dehydrogenation and normal dehydrogenation. The Fe promoted catalyst was further tested for long term stability in-view of using it as the catalyst in the micro-structured reactor. These studies showed the catalyst to have a high degree of stability with minimal structural changes under the reaction conditions used. Various response surface models describing the variation in each of the cyclohexane conversion, cyclohexene selectivity, and benzene selectivity, respectively when changing reaction condition, were derived by means of multiple regression. To obtain some idea of the degree and nature of the normal dehydrogenation reaction, the amount of deficit oxygen was estimated from the measured results for cyclohexane conversion and cyclohexene and benzene selectivities. These estimated values were also modelled as described above. The regression models were used to interpret specific trends in the responses for the oxidative dehydrogenation of cyclohexane and account for the oxygen deficit in the system. The performance of a fixed bed tubular reactor (FBR) and micro-structured sandwich reactor (MSSR) were compared over an Fe promoted vanadium pyrophosphate. Reactor performance was evaluated by varying specific reaction conditions (temperature and space velocity). Subsequently the turn-over frequencies, conversion and selectivities from the two reactors were compared. The conversion achieved in the micro-structured reactor was observed to be significantly higher than that achieved in the fixed-bed reactor at all reaction parameters. This is despite the fact that the total amount of catalyst in the micro-structured reactor is approximately 5 times less than that used in the fixed bed reactor. In addition, the contact time (1/MHSV) in the micro-structured reactor is also significantly shorter than in the fixed-bed reactor.
- Full Text:
- Date Issued: 2012
VoIP : a corporate governance approach to avoid the risk of civil liability
- Authors: Gerber, Tian Johannes
- Date: 2012
- Subjects: Internet telephony -- Security measures , Telecommunication policy -- South Africa , Computer network protocols -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9812 , http://hdl.handle.net/10948/d1016272
- Description: Since the deregulation of Voice over Internet Protocol (VoIP) in 2005, many South African organizations are now attempting to leverage its cost saving and competitive values. However, it has been recently cited that VoIP is one of the greatest new risks to organizations and this risk is cited to increase Information Security insurance premiums in the near future. Due to the dynamic nature of the VoIP technology, regulatory and legislative concerns such as lawful interception of communications and privacy may also contribute to business risk. In order to leverage value from the VoIP implementation, an organization should implement the technology with knowledge of the potential risk of civil liability. This is further highlighted by the King III Report which indicates that the Directors of an organization should be ultimately responsible for Corporate Governance and, therefore, IT Governance and Information Security Governance. The report goes further to say that any newly implemented technology, such as VoIP, should comply with all South African legislation and regulations. This responsibility encourages the practice of both due care and due diligence. However, recent trends exercised by Information Security professionals, responsible for drafting Information Security policies and related procedures, often neglect the regulatory requirements and choose to only implement international best practices with no consideration of the risk of civil liability. Although these best practice frameworks may inadvertently comply with existing local legislation, a chance of an oversight is possible. Oversights may not only result in criminal sanctions, but also civil action due to losses or damages suffered. With regard to implementing VoIP, good Corporate Governance could potentially be ensured through the use of both identified regulations and relevant international best practices. This dissertation aims to aid organizations in avoiding or at least mitigating the risk of civil liability to better leverage VoIP’s value, through good Corporate Governance practices. This should aid in the exercise of due care and due diligence when implementing VoIP as a means of conducting business communication.
- Full Text:
- Date Issued: 2012
- Authors: Gerber, Tian Johannes
- Date: 2012
- Subjects: Internet telephony -- Security measures , Telecommunication policy -- South Africa , Computer network protocols -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9812 , http://hdl.handle.net/10948/d1016272
- Description: Since the deregulation of Voice over Internet Protocol (VoIP) in 2005, many South African organizations are now attempting to leverage its cost saving and competitive values. However, it has been recently cited that VoIP is one of the greatest new risks to organizations and this risk is cited to increase Information Security insurance premiums in the near future. Due to the dynamic nature of the VoIP technology, regulatory and legislative concerns such as lawful interception of communications and privacy may also contribute to business risk. In order to leverage value from the VoIP implementation, an organization should implement the technology with knowledge of the potential risk of civil liability. This is further highlighted by the King III Report which indicates that the Directors of an organization should be ultimately responsible for Corporate Governance and, therefore, IT Governance and Information Security Governance. The report goes further to say that any newly implemented technology, such as VoIP, should comply with all South African legislation and regulations. This responsibility encourages the practice of both due care and due diligence. However, recent trends exercised by Information Security professionals, responsible for drafting Information Security policies and related procedures, often neglect the regulatory requirements and choose to only implement international best practices with no consideration of the risk of civil liability. Although these best practice frameworks may inadvertently comply with existing local legislation, a chance of an oversight is possible. Oversights may not only result in criminal sanctions, but also civil action due to losses or damages suffered. With regard to implementing VoIP, good Corporate Governance could potentially be ensured through the use of both identified regulations and relevant international best practices. This dissertation aims to aid organizations in avoiding or at least mitigating the risk of civil liability to better leverage VoIP’s value, through good Corporate Governance practices. This should aid in the exercise of due care and due diligence when implementing VoIP as a means of conducting business communication.
- Full Text:
- Date Issued: 2012
Vulnerability to violence : a comparative perspective of the immigrant business community in the townships of Nelson Mandela Bay
- Authors: Shek, Mohammed Ahmed
- Date: 2012
- Subjects: Immigrants , Immigrants -- Violence against -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9144 , http://hdl.handle.net/10948/d1018807
- Description: The research seeks to explore why women in Zimbabwe still face hindrances in accessing micro finance services and what can be done to meet their needs in a more holistic and effective way. Women play a crucial role in the economic development of their families and communities but are faced with certain obstacles that hinder them from performing their role effectively. Such hindrances as poverty, unemployment, low household income and societal discrimination. UNIFEM (1992) confirms that the majority of the world‟s poor have a predominantly female face and argues that women earn only 10 percent of world‟s income and own less than 10 percent of the world‟s property. African women have been characterised by the lack of empowerment caused by societal perceptions and negative cultural practice. In many cases of women rights violation it has been noted that this has been exacerbated by the over reliance on the male counterpart. Development practitioners have noted that micro finance as one of the strategies needed for women empowerment. Despite the concept having been practiced for at least 15 years now, women still face challenges in accessing micro finance services. There is need for Micro Finance Institutions to recognise the position of women in relation to men as actors in society.
- Full Text:
- Date Issued: 2012
- Authors: Shek, Mohammed Ahmed
- Date: 2012
- Subjects: Immigrants , Immigrants -- Violence against -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9144 , http://hdl.handle.net/10948/d1018807
- Description: The research seeks to explore why women in Zimbabwe still face hindrances in accessing micro finance services and what can be done to meet their needs in a more holistic and effective way. Women play a crucial role in the economic development of their families and communities but are faced with certain obstacles that hinder them from performing their role effectively. Such hindrances as poverty, unemployment, low household income and societal discrimination. UNIFEM (1992) confirms that the majority of the world‟s poor have a predominantly female face and argues that women earn only 10 percent of world‟s income and own less than 10 percent of the world‟s property. African women have been characterised by the lack of empowerment caused by societal perceptions and negative cultural practice. In many cases of women rights violation it has been noted that this has been exacerbated by the over reliance on the male counterpart. Development practitioners have noted that micro finance as one of the strategies needed for women empowerment. Despite the concept having been practiced for at least 15 years now, women still face challenges in accessing micro finance services. There is need for Micro Finance Institutions to recognise the position of women in relation to men as actors in society.
- Full Text:
- Date Issued: 2012
Waste services provided by community-based enterprises in the Ngombe Peri-Urban settlement area, Lusaka, Zambia
- Authors: Maninga, Mainess Kapaipi
- Date: 2012
- Subjects: Refuse disposal industry , Recycling (Waste, etc.) -- Economic aspects
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9835 , http://hdl.handle.net/10948/d1011560 , Refuse disposal industry , Recycling (Waste, etc.) -- Economic aspects
- Description: This qualitative study investigates Waste services provided by community-based enterprises in the Ngombe peri-urban settlement area - Lusaka, Zambia. The aim of the study was to identify and analyze the factors that contribute to illegal dumping of solid waste in the said peri-urban settlement area. The research objectives were as follows: To explore the capability of the community-based enterprises to effectively manage their enterprises in relation to the provision of solid waste services to the residents of the said settlement, To identify and evaluate the solid waste services provided by the community-based enterprises, and To make recommendations for the improvement of solid waste service provision and utilisation based on the findings of the study. The method of data collection for the above listed objectives was a literature study and focus group interviews. In order to achieve the said objectives of the study, the researcher opted for a qualitative research design – utilizing the contextual, descriptive, inductive and deductive approaches. The research population comprised the community-based enterprises involved in the provision of solid waste services in the Ngombe settlement area namely Kutwano and Tiyende Pamodzi Waste Enterprises. The purposive sample method was used for the selection of the focus group. The focus group discussions were captured by means of an audiotape and note-taking. The interviews were transcribed verbatim, within 24 hours of data capturing. Data analysis followed the five steps of Powell and Renner (2003, pp,1-6), namely: familiarization, identifying a thematic framework, categorization (coding or indexing) of data, identifying patterns and connections within and between categories (relationships), and interpretation (bringing it all together). The researcher adhered to the relevant ethical considerations and the principles of trustworthiness, namely: credibility, transferability, dependability and conformability throughout the study. In exploring the capability of the two community-based enterprises to effectively manage their enterprises in relation to the provision of solid waste services to the residents of the said settlement it was found that community-based enterprises do not have the capability to provide adequate solid waste services. This is due to inadequate leadership and entrepreneurship skills of the community-based enterprises management committee members, non-payment of solid waste collection fees by the majority of households and inadequate legal enforcement by the Lusaka City Council’s Waste Management Unit. In identifying and evaluating the solid waste services provided by the community-based enterprises it was found that solid waste services provided by community-based enterprises were inadequate. This is due to the type of equipment (push carts) used for primary solid waste collection that does not carter for other forms of solid waste like construction waste; inappropriate solid waste storage containers (25kg maize meal bags) which do not allow storage of solid waste in a sanitary manner (non-leak proof, accessible to rats, flies and cockroaches and rodents); restriction on the type of solid waste that community-based enterprises should collect (in relation to the specified solid waste storage container, 25kg maize meal bags) and the delay of secondary solid waste collection by Lusaka City Council’s Waste Management Unit. On the basis of the findings of the study, a number of recommendations are being made, which, if implemented effectively, should improve the provision and utilisation of solid waste services within the study area. Such an improvement should lead to a higher level of environmental cleanliness, and ultimately to better health standards of the people living within the area.
- Full Text:
- Authors: Maninga, Mainess Kapaipi
- Date: 2012
- Subjects: Refuse disposal industry , Recycling (Waste, etc.) -- Economic aspects
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9835 , http://hdl.handle.net/10948/d1011560 , Refuse disposal industry , Recycling (Waste, etc.) -- Economic aspects
- Description: This qualitative study investigates Waste services provided by community-based enterprises in the Ngombe peri-urban settlement area - Lusaka, Zambia. The aim of the study was to identify and analyze the factors that contribute to illegal dumping of solid waste in the said peri-urban settlement area. The research objectives were as follows: To explore the capability of the community-based enterprises to effectively manage their enterprises in relation to the provision of solid waste services to the residents of the said settlement, To identify and evaluate the solid waste services provided by the community-based enterprises, and To make recommendations for the improvement of solid waste service provision and utilisation based on the findings of the study. The method of data collection for the above listed objectives was a literature study and focus group interviews. In order to achieve the said objectives of the study, the researcher opted for a qualitative research design – utilizing the contextual, descriptive, inductive and deductive approaches. The research population comprised the community-based enterprises involved in the provision of solid waste services in the Ngombe settlement area namely Kutwano and Tiyende Pamodzi Waste Enterprises. The purposive sample method was used for the selection of the focus group. The focus group discussions were captured by means of an audiotape and note-taking. The interviews were transcribed verbatim, within 24 hours of data capturing. Data analysis followed the five steps of Powell and Renner (2003, pp,1-6), namely: familiarization, identifying a thematic framework, categorization (coding or indexing) of data, identifying patterns and connections within and between categories (relationships), and interpretation (bringing it all together). The researcher adhered to the relevant ethical considerations and the principles of trustworthiness, namely: credibility, transferability, dependability and conformability throughout the study. In exploring the capability of the two community-based enterprises to effectively manage their enterprises in relation to the provision of solid waste services to the residents of the said settlement it was found that community-based enterprises do not have the capability to provide adequate solid waste services. This is due to inadequate leadership and entrepreneurship skills of the community-based enterprises management committee members, non-payment of solid waste collection fees by the majority of households and inadequate legal enforcement by the Lusaka City Council’s Waste Management Unit. In identifying and evaluating the solid waste services provided by the community-based enterprises it was found that solid waste services provided by community-based enterprises were inadequate. This is due to the type of equipment (push carts) used for primary solid waste collection that does not carter for other forms of solid waste like construction waste; inappropriate solid waste storage containers (25kg maize meal bags) which do not allow storage of solid waste in a sanitary manner (non-leak proof, accessible to rats, flies and cockroaches and rodents); restriction on the type of solid waste that community-based enterprises should collect (in relation to the specified solid waste storage container, 25kg maize meal bags) and the delay of secondary solid waste collection by Lusaka City Council’s Waste Management Unit. On the basis of the findings of the study, a number of recommendations are being made, which, if implemented effectively, should improve the provision and utilisation of solid waste services within the study area. Such an improvement should lead to a higher level of environmental cleanliness, and ultimately to better health standards of the people living within the area.
- Full Text:
Water service delivery for improved quality of life in the Mbizana Local Municipal
- Authors: Mpange, Zolisa Bavuyise
- Date: 2012
- Subjects: Public administration -- South Africa -- Eastern Cape , Water-supply -- South Africa -- Eastern Cape , Municipal services -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9146 , http://hdl.handle.net/10948/d1018891
- Description: This study deals with water service delivery for improved quality of life in the Mbizana Local Municipality. The study sets out to determine how the inner workings of water service delivery work in the Mbizana Local Municipality, situated in the Eastern Cape, and how this should function in terms of South African legislation. The objectives of the study are to understand the current state of water service delivery in the Mbizana Local Municipality, finding out information about South African legislation regarding the ideal state of water service delivery, and recommending development programmes to improve water service delivery. This study is about understanding trends in the body of scientific knowledge or literature, and studying (as objects) the ideas and writings of other scholars. No empirical study was conducted. The research methodology for this study is descriptive, with data sourced from available literature. The findings in this study indicate that backlogs for water service delivery remain high in the Mbizana Local Municipality. Regrettably, the situation has worsened since 2004; backlogs have shifted from 45 percent to 94 percent of households with no access to tap water. A number of normative criteria to deal with the research problem were extracted from available literature, from which conclusions were drawn and recommendations made.
- Full Text:
- Date Issued: 2012
- Authors: Mpange, Zolisa Bavuyise
- Date: 2012
- Subjects: Public administration -- South Africa -- Eastern Cape , Water-supply -- South Africa -- Eastern Cape , Municipal services -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9146 , http://hdl.handle.net/10948/d1018891
- Description: This study deals with water service delivery for improved quality of life in the Mbizana Local Municipality. The study sets out to determine how the inner workings of water service delivery work in the Mbizana Local Municipality, situated in the Eastern Cape, and how this should function in terms of South African legislation. The objectives of the study are to understand the current state of water service delivery in the Mbizana Local Municipality, finding out information about South African legislation regarding the ideal state of water service delivery, and recommending development programmes to improve water service delivery. This study is about understanding trends in the body of scientific knowledge or literature, and studying (as objects) the ideas and writings of other scholars. No empirical study was conducted. The research methodology for this study is descriptive, with data sourced from available literature. The findings in this study indicate that backlogs for water service delivery remain high in the Mbizana Local Municipality. Regrettably, the situation has worsened since 2004; backlogs have shifted from 45 percent to 94 percent of households with no access to tap water. A number of normative criteria to deal with the research problem were extracted from available literature, from which conclusions were drawn and recommendations made.
- Full Text:
- Date Issued: 2012
What girls could and should become: an analysis of how the print media portray career opportunities for young women
- Authors: Matomela, Nwabisa Dineo
- Date: 2012
- Subjects: Stereotypes (Social psychology) -- South Africa -- Nelson Mandela Bay Municipacility , Young women -- Press coverage , Young women -- Vocational guidance
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8419 , http://hdl.handle.net/10948/d1014076
- Description: This treatise investigates the representation of career opportunities for young girls as portrayed in three English-medium newspapers published in the Nelson Mandela Bay in 2010.While there have been numerous researches on the representation of women in the media, studies on career opportunities for young girls have yet to be conducted. Previous studies have established that girls were socialized to occupy nurturing roles in society: through parents, schools and social institutions like churches were chief socialization instruments. The use of language and rhetoric in the media often reiterates this socialization. Due to the power of the media to influence perceptions, this research reflects on the messages obtained by readers of the publications. The research is important because it aims to identify the trends of representation of career and life opportunities for girls in: The Herald, the Weekend Post and La Femme newspapers. A pilot study of articles on women and young girls was completed; this was followed by a main study. A content analysis of articles only on women and girls was conducted; whilst articles on young boys and men were excluded from this research, as its main focus was on women. The theoretical frameworks applied were the theories of journalism and feminism to determine the nature of representation. While the media organisations operate solely as a business, whose interest is to make profit, they have the fundamental responsibility of promoting values, particularly in South Africa. Under the leadership of the ANC-led government, plans have been executed to promote a 50/50 representation in government. Also, the participation of women in the private sector has improved through the requirements of the policy of Black Economic Empowerment, which aims to redress the wrongs of the past. This project has established that although the world has embraced feminism and the equality of women and men, much still needs to be done to reinforce these ideals, especially in the socialization of children.
- Full Text:
- Date Issued: 2012
- Authors: Matomela, Nwabisa Dineo
- Date: 2012
- Subjects: Stereotypes (Social psychology) -- South Africa -- Nelson Mandela Bay Municipacility , Young women -- Press coverage , Young women -- Vocational guidance
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8419 , http://hdl.handle.net/10948/d1014076
- Description: This treatise investigates the representation of career opportunities for young girls as portrayed in three English-medium newspapers published in the Nelson Mandela Bay in 2010.While there have been numerous researches on the representation of women in the media, studies on career opportunities for young girls have yet to be conducted. Previous studies have established that girls were socialized to occupy nurturing roles in society: through parents, schools and social institutions like churches were chief socialization instruments. The use of language and rhetoric in the media often reiterates this socialization. Due to the power of the media to influence perceptions, this research reflects on the messages obtained by readers of the publications. The research is important because it aims to identify the trends of representation of career and life opportunities for girls in: The Herald, the Weekend Post and La Femme newspapers. A pilot study of articles on women and young girls was completed; this was followed by a main study. A content analysis of articles only on women and girls was conducted; whilst articles on young boys and men were excluded from this research, as its main focus was on women. The theoretical frameworks applied were the theories of journalism and feminism to determine the nature of representation. While the media organisations operate solely as a business, whose interest is to make profit, they have the fundamental responsibility of promoting values, particularly in South Africa. Under the leadership of the ANC-led government, plans have been executed to promote a 50/50 representation in government. Also, the participation of women in the private sector has improved through the requirements of the policy of Black Economic Empowerment, which aims to redress the wrongs of the past. This project has established that although the world has embraced feminism and the equality of women and men, much still needs to be done to reinforce these ideals, especially in the socialization of children.
- Full Text:
- Date Issued: 2012
Willingness to pay for pharmacist-provided services directed towards reducing risks of medication-related problems
- Authors: Mushunje, Irvine Tawanda
- Date: 2012
- Subjects: Pharmaceutical industry , Pharmacy -- Practice -- Finance , Pharmacist and patient , Prescription pricing
- Language: English
- Type: Thesis , Masters , MPharm
- Identifier: vital:10133 , http://hdl.handle.net/10948/d1008053 , Pharmaceutical industry , Pharmacy -- Practice -- Finance , Pharmacist and patient , Prescription pricing
- Description: Pharmacists as members of health care teams, have a central role to play with respect to medication. The pharmaceutical care and cognitive services which pharmacists are able to provide can help prevent, ameliorate or correct medication-related problems. There are however many barriers to the provision of these services and one of the barriers commonly cited by pharmacists is the lack of remuneration for their expert services. The aim of this study is to ascertain if patients in South Africa are willing to pay for pharmacist-provided services which may reduce medication related problems, and thereby determine the perceived value of the pharmacist-provided services, by patients. The study will also seek to determine factors that influence willingness to pay (WTP), including financial status, gender, race, age and level of education. In addition the perceived value of the pharmacist‘s role in patient care, by third party payers (SA Medical Aid providers) and their WTP for pharmacist-provided services (such as DSM) on behalf of patients through their monthly premiums will also be investigated. The study was conducted as a two-phase process: the first phase focused on the opinions of patients and the second phase on the medical aid companies. In phase-1 a convenience sample of 500 patients was recruited by fifty community pharmacies distributed throughout the nine South African provinces. Data collection, consisting of telephonic administration of the questionnaires, was conducted and the survey responses were captured on a Microsoft Excel® spreadsheet. All the captured information was analyzed using descriptive statistics, box and whisker plots, analysis of variance (ANOVA) and regression analysis. In phase-2, medical aid schemes that are registered with the Council of Medical Schemes (CMSs) of South Africa were included in this research. A fifteen point questionnaire was completed electronically via e-mail by willing medical aid participants. Data was analyzed using descriptive statistics only. Only 233 or 88.6 percent, of the 263 participating respondents, were willing to pay at least one rand towards pharmacist-provided services. On average respondents were willing to pay R126.76 as out-of-pocket expenses. Respondents‘ WTP increased as the risk associated with medication-related problems was reduced due to pharmaceutical care intervention. Of the 263 respondents who took part in this research, fifty percent were willing to pay at least R100 for a risk reduction of 30 percent, R120 for a 60 percent reduction and approximately R150 for a greater than 90 percent risk reduction. It was also found that the respondents‘ willingness to pay was influenced by their age, earnings, racial grouping, employment status, medical aid status and their level of satisfaction with pharmacist-provided care services. Of the thirty-one open medical aid schemes only eight (25.8 percent) participated in the study. Findings indicate that all the participating medical aid respondents were unwilling to pay for pharmacist-provided care services, although they perceived pharmacists as very influential healthcare providers and as having a significant role to play in reducing medication-related problems. In conclusion it was found that majority of participants were willing to pay for pharmacist-provided services directed towards reducing risks associated with medication-related problems. Until pharmacists are able to prove pharmaceutical care‘s utility and cost-effectiveness to third-party payers, pharmacists must look to the patient for reimbursement.
- Full Text:
- Date Issued: 2012
- Authors: Mushunje, Irvine Tawanda
- Date: 2012
- Subjects: Pharmaceutical industry , Pharmacy -- Practice -- Finance , Pharmacist and patient , Prescription pricing
- Language: English
- Type: Thesis , Masters , MPharm
- Identifier: vital:10133 , http://hdl.handle.net/10948/d1008053 , Pharmaceutical industry , Pharmacy -- Practice -- Finance , Pharmacist and patient , Prescription pricing
- Description: Pharmacists as members of health care teams, have a central role to play with respect to medication. The pharmaceutical care and cognitive services which pharmacists are able to provide can help prevent, ameliorate or correct medication-related problems. There are however many barriers to the provision of these services and one of the barriers commonly cited by pharmacists is the lack of remuneration for their expert services. The aim of this study is to ascertain if patients in South Africa are willing to pay for pharmacist-provided services which may reduce medication related problems, and thereby determine the perceived value of the pharmacist-provided services, by patients. The study will also seek to determine factors that influence willingness to pay (WTP), including financial status, gender, race, age and level of education. In addition the perceived value of the pharmacist‘s role in patient care, by third party payers (SA Medical Aid providers) and their WTP for pharmacist-provided services (such as DSM) on behalf of patients through their monthly premiums will also be investigated. The study was conducted as a two-phase process: the first phase focused on the opinions of patients and the second phase on the medical aid companies. In phase-1 a convenience sample of 500 patients was recruited by fifty community pharmacies distributed throughout the nine South African provinces. Data collection, consisting of telephonic administration of the questionnaires, was conducted and the survey responses were captured on a Microsoft Excel® spreadsheet. All the captured information was analyzed using descriptive statistics, box and whisker plots, analysis of variance (ANOVA) and regression analysis. In phase-2, medical aid schemes that are registered with the Council of Medical Schemes (CMSs) of South Africa were included in this research. A fifteen point questionnaire was completed electronically via e-mail by willing medical aid participants. Data was analyzed using descriptive statistics only. Only 233 or 88.6 percent, of the 263 participating respondents, were willing to pay at least one rand towards pharmacist-provided services. On average respondents were willing to pay R126.76 as out-of-pocket expenses. Respondents‘ WTP increased as the risk associated with medication-related problems was reduced due to pharmaceutical care intervention. Of the 263 respondents who took part in this research, fifty percent were willing to pay at least R100 for a risk reduction of 30 percent, R120 for a 60 percent reduction and approximately R150 for a greater than 90 percent risk reduction. It was also found that the respondents‘ willingness to pay was influenced by their age, earnings, racial grouping, employment status, medical aid status and their level of satisfaction with pharmacist-provided care services. Of the thirty-one open medical aid schemes only eight (25.8 percent) participated in the study. Findings indicate that all the participating medical aid respondents were unwilling to pay for pharmacist-provided care services, although they perceived pharmacists as very influential healthcare providers and as having a significant role to play in reducing medication-related problems. In conclusion it was found that majority of participants were willing to pay for pharmacist-provided services directed towards reducing risks associated with medication-related problems. Until pharmacists are able to prove pharmaceutical care‘s utility and cost-effectiveness to third-party payers, pharmacists must look to the patient for reimbursement.
- Full Text:
- Date Issued: 2012
Winston Leonard Spencer Churchill: a psychobiographical study
- Authors: Moolman, Bilué Anton
- Date: 2012
- Subjects: Churchill, Winston -- 1874-1965 , Psychology -- Biographical methods
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9903 , http://hdl.handle.net/10948/d1009434 , Churchill, Winston -- 1874-1965 , Psychology -- Biographical methods
- Description: Psychobiography is a qualitative approach to exploring and understanding the life story of an individual through the lens of psychological theory. The application of theory is typically conducted on the finished lives of well-known or enigmatic people. This study explores and describes the psychological development across the lifespan of Winston Leonard Spencer Churchill, by applying the Individual Psychology of Alfred Adler. Winston Churchill voted the greatest Briton of the twentieth century, was an author, painter, adventure, soldier, politician and Prime Minister that led the United Kingdom during World War Two. Extensive data has been examined in this work to ensure an accurate description of Winston Churchill‘s life. Alexander‘s model of identifying salient themes was used to analyse the data within a conceptual framework derived from the theory. Churchill‘s difficult childhood motivated him to succeed, his passion for the nation of Britain and his dislike of the Nazi regime meant that Churchill was always abreast with current affairs, anticipating every possible scenario of attack. When the time came to fight the Nazi‘s Churchill was ready to die for his country. The research findings highlight Churchill‘s ability to rise above his childhood stigmas and surpass all expectations and so cementing his name into the history of a country he loved and a democratic world he hoped for. Alfred Adler‘s Individual Psychology proposes that an individual‘s potential weaknesses can be used as a means to strive and achieve greatness within their sphere of influence.
- Full Text:
- Date Issued: 2012
- Authors: Moolman, Bilué Anton
- Date: 2012
- Subjects: Churchill, Winston -- 1874-1965 , Psychology -- Biographical methods
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9903 , http://hdl.handle.net/10948/d1009434 , Churchill, Winston -- 1874-1965 , Psychology -- Biographical methods
- Description: Psychobiography is a qualitative approach to exploring and understanding the life story of an individual through the lens of psychological theory. The application of theory is typically conducted on the finished lives of well-known or enigmatic people. This study explores and describes the psychological development across the lifespan of Winston Leonard Spencer Churchill, by applying the Individual Psychology of Alfred Adler. Winston Churchill voted the greatest Briton of the twentieth century, was an author, painter, adventure, soldier, politician and Prime Minister that led the United Kingdom during World War Two. Extensive data has been examined in this work to ensure an accurate description of Winston Churchill‘s life. Alexander‘s model of identifying salient themes was used to analyse the data within a conceptual framework derived from the theory. Churchill‘s difficult childhood motivated him to succeed, his passion for the nation of Britain and his dislike of the Nazi regime meant that Churchill was always abreast with current affairs, anticipating every possible scenario of attack. When the time came to fight the Nazi‘s Churchill was ready to die for his country. The research findings highlight Churchill‘s ability to rise above his childhood stigmas and surpass all expectations and so cementing his name into the history of a country he loved and a democratic world he hoped for. Alfred Adler‘s Individual Psychology proposes that an individual‘s potential weaknesses can be used as a means to strive and achieve greatness within their sphere of influence.
- Full Text:
- Date Issued: 2012
Measuring employee participation initiatives within RoyalServe Cleaning (Pty) Ltd
- Authors: Ntini, Vusani
- Subjects: Management -- Employee participation , Strategic planning -- Employee participation
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9430 , http://hdl.handle.net/10948/d1018677
- Description: Employee participation is a common and popular aspect of most labour relations systems in many countries, including South Africa (the RSA). For years now, there have been debates around the actual benefits of employee participation initiatives to both the business and its employees. Various factors influence the development of participation initiatives within businesses. Some of these factors include legislation, management perceptions and attitudes, socio-economic factors, political and business complexities. These factors vary from one economy to another, from industry to industry, from company to company and may be classified into internal or external factors. It is even suggested that participation initiatives and levels of implementation may be different within the same organization, from department to department, and from one geographic set-up to another within the same organisation. It is for this reason that this research was undertaken. RoyalServe(RS) has an average of 12 000 employees and about 800 sites or branches or units within the RSA. A number of employee participation models and initiatives exist within RS, and it has been argued by many (inter alia trade unions, employees, managers) that the implementation of these models varies from one site to the next - with one of the major influencing factors being the size of a branch or site. Employee participation initiatives and models are established either voluntarily or in response to compliance with legislation. Some scholars and practitioners have suggested that employee participation models that yield positive results for both parties are the ones that are voluntary and have not been undertaken for legal compliance purposes. Others argue that even in cases where it is legislated and practiced for compliance, the end result remains the same. From a comparative point of view, the Japanese and German models of employee participation have been, for some time now, crowned as classic examples of employee participation. Interestingly, the two models (Japanese and German) were implemented for contrasting reasons. The Japanese model is voluntary whereas the German model is legislated. Both models remain leading examples of how successful participation can be, regardless of the reasons for its implementation. Royal Serve Cleaning operates in three Sub Saharan countries: South Africa, Lesotho and Namibia (making it a transnational organisation). The Head Office is situated in Midrand, Johannesburg, RSA. The following regional offices exist to provide immediate and more flexible support to both employees and clients at regional level: Cape Town: Western Cape; Midrand: Gauteng Province, Limpopo, North West and Mpumalanga; Bloemfontein: Free State, Lesotho and Northern Cape; Durban: KZN; Port Elizabeth: Eastern Cape; Namibia.The primary goal of this research was to investigate how the size of a site influences the implementation of employee participation within RoyalServe Cleaning (Pty) Ltd. Put differently, the question to be answered by the research is: are employee participation initiatives applied similarly across all sites within RoyalServe regardless of size? Another question that has been answered in this research report, albeit indirectly, is: do RoyalServe employees understand the various participation initiatives in place at all levels of the organisation? Accusations have been leveled by some employees that employee participation initiatives at RS are benefiting only those employees based at the big sites at the expense of the smaller ones. The research methodology followed in this paper includes: A review of the available literature about RoyalServe employee participation strategies, initiatives, minutes, reports and practices; The development of a questionnaire which was then distributed to selected employees at all levels within the organisation. The analysis of information gathered in the above activities and recommendations formulated was based on gathered data.
- Full Text:
- Authors: Ntini, Vusani
- Subjects: Management -- Employee participation , Strategic planning -- Employee participation
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9430 , http://hdl.handle.net/10948/d1018677
- Description: Employee participation is a common and popular aspect of most labour relations systems in many countries, including South Africa (the RSA). For years now, there have been debates around the actual benefits of employee participation initiatives to both the business and its employees. Various factors influence the development of participation initiatives within businesses. Some of these factors include legislation, management perceptions and attitudes, socio-economic factors, political and business complexities. These factors vary from one economy to another, from industry to industry, from company to company and may be classified into internal or external factors. It is even suggested that participation initiatives and levels of implementation may be different within the same organization, from department to department, and from one geographic set-up to another within the same organisation. It is for this reason that this research was undertaken. RoyalServe(RS) has an average of 12 000 employees and about 800 sites or branches or units within the RSA. A number of employee participation models and initiatives exist within RS, and it has been argued by many (inter alia trade unions, employees, managers) that the implementation of these models varies from one site to the next - with one of the major influencing factors being the size of a branch or site. Employee participation initiatives and models are established either voluntarily or in response to compliance with legislation. Some scholars and practitioners have suggested that employee participation models that yield positive results for both parties are the ones that are voluntary and have not been undertaken for legal compliance purposes. Others argue that even in cases where it is legislated and practiced for compliance, the end result remains the same. From a comparative point of view, the Japanese and German models of employee participation have been, for some time now, crowned as classic examples of employee participation. Interestingly, the two models (Japanese and German) were implemented for contrasting reasons. The Japanese model is voluntary whereas the German model is legislated. Both models remain leading examples of how successful participation can be, regardless of the reasons for its implementation. Royal Serve Cleaning operates in three Sub Saharan countries: South Africa, Lesotho and Namibia (making it a transnational organisation). The Head Office is situated in Midrand, Johannesburg, RSA. The following regional offices exist to provide immediate and more flexible support to both employees and clients at regional level: Cape Town: Western Cape; Midrand: Gauteng Province, Limpopo, North West and Mpumalanga; Bloemfontein: Free State, Lesotho and Northern Cape; Durban: KZN; Port Elizabeth: Eastern Cape; Namibia.The primary goal of this research was to investigate how the size of a site influences the implementation of employee participation within RoyalServe Cleaning (Pty) Ltd. Put differently, the question to be answered by the research is: are employee participation initiatives applied similarly across all sites within RoyalServe regardless of size? Another question that has been answered in this research report, albeit indirectly, is: do RoyalServe employees understand the various participation initiatives in place at all levels of the organisation? Accusations have been leveled by some employees that employee participation initiatives at RS are benefiting only those employees based at the big sites at the expense of the smaller ones. The research methodology followed in this paper includes: A review of the available literature about RoyalServe employee participation strategies, initiatives, minutes, reports and practices; The development of a questionnaire which was then distributed to selected employees at all levels within the organisation. The analysis of information gathered in the above activities and recommendations formulated was based on gathered data.
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The relationship between work place well-being, psychological capital and work place trust
- Authors: Schoeman, Johannes Dames
- Subjects: Well-being , Trust , Work -- Psychological aspects , Job satisfaction
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:9406 , http://hdl.handle.net/10948/d1013044
- Description: A study of the available literature on Workplace Well-being, Positive Organisational Capital and Workplace Trust revealed that enormous potential existed for further research. This is a relatively new field with limited literature and research evidence available. It became very clear from the beginning that the relationships between these constructs could successfully be researched. It was therefore decided to embark on an academic research journey in order to contribute to the existing knowledge available on these constructs within the South African business scenario. This quantitative research was used to obtain more clarity about the relationships between the three constructs and to gather the responses from the research population. This research group consisted of 228 managers from the manufacturing operation of a motor vehicle production company and 224 managers from their National Dealership network. The research sample consisted of 452 managers. Three questionnaires were integrated to develop the composite Workplace Wellbeing Questionnaire and consisted of i) Workplace Well-being questionnaire developed by Parker and Hyett (2011), ii) PSYCAP Questionnaire developed by Luthans, Youssef and Avolio (2007), and iii) Workplace Trust Survey developed by Ferres (2001). The managers (n = 452) responded to a 91–item electronic questionnaire. Seven research questions were formulated and covered areas such as: The content, validity and portability of the measuring instruments; The configuration of the various constructs; Relationships between some of the variables; The effect of demographical data on the research variables and; The building of a research model. The content and the structure of the measuring instruments were assessed by means of Confirmatory Factor Analysis (CFA) and Exploratory Factor Analyses (EFA). These assessments showed that the original measuring instruments are not portable to a culture which is different to the one where they were originally developed. The relationships between the variables were determined by: Pearson product moment correlation; Multiple Regression co-efficient; ANOVA and Cohen’s d Test. The relationship between aspects of Workplace Well-being (Job satisfaction) and trust is a significant finding; so are some aspects of PSYCAP (sense of achievement and optimism) and Trust and Well-being. Trust has shown a definite relationship with Work- place well-being. A structural equation model was built to test the relationships between the elements of Workplace Well-being, PSYCAP and Workplace Trust. No satisfactory fit of the model on the data was obtained, although strong correlations between some of the variables existed. The significance of the findings of this study and the contribution that it makes to the existing theory is seen in the importance of the portability of measuring instruments. Recommendations in this regard have been made in Chapter 5. Various findings have also highlighted the relationships between Workplace Well-being, PSYCAP and Work-place Trust. The importance of future research topics has been recommended and a proposal has been made to consider a longitudinal well-being research study.
- Full Text:
- Authors: Schoeman, Johannes Dames
- Subjects: Well-being , Trust , Work -- Psychological aspects , Job satisfaction
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:9406 , http://hdl.handle.net/10948/d1013044
- Description: A study of the available literature on Workplace Well-being, Positive Organisational Capital and Workplace Trust revealed that enormous potential existed for further research. This is a relatively new field with limited literature and research evidence available. It became very clear from the beginning that the relationships between these constructs could successfully be researched. It was therefore decided to embark on an academic research journey in order to contribute to the existing knowledge available on these constructs within the South African business scenario. This quantitative research was used to obtain more clarity about the relationships between the three constructs and to gather the responses from the research population. This research group consisted of 228 managers from the manufacturing operation of a motor vehicle production company and 224 managers from their National Dealership network. The research sample consisted of 452 managers. Three questionnaires were integrated to develop the composite Workplace Wellbeing Questionnaire and consisted of i) Workplace Well-being questionnaire developed by Parker and Hyett (2011), ii) PSYCAP Questionnaire developed by Luthans, Youssef and Avolio (2007), and iii) Workplace Trust Survey developed by Ferres (2001). The managers (n = 452) responded to a 91–item electronic questionnaire. Seven research questions were formulated and covered areas such as: The content, validity and portability of the measuring instruments; The configuration of the various constructs; Relationships between some of the variables; The effect of demographical data on the research variables and; The building of a research model. The content and the structure of the measuring instruments were assessed by means of Confirmatory Factor Analysis (CFA) and Exploratory Factor Analyses (EFA). These assessments showed that the original measuring instruments are not portable to a culture which is different to the one where they were originally developed. The relationships between the variables were determined by: Pearson product moment correlation; Multiple Regression co-efficient; ANOVA and Cohen’s d Test. The relationship between aspects of Workplace Well-being (Job satisfaction) and trust is a significant finding; so are some aspects of PSYCAP (sense of achievement and optimism) and Trust and Well-being. Trust has shown a definite relationship with Work- place well-being. A structural equation model was built to test the relationships between the elements of Workplace Well-being, PSYCAP and Workplace Trust. No satisfactory fit of the model on the data was obtained, although strong correlations between some of the variables existed. The significance of the findings of this study and the contribution that it makes to the existing theory is seen in the importance of the portability of measuring instruments. Recommendations in this regard have been made in Chapter 5. Various findings have also highlighted the relationships between Workplace Well-being, PSYCAP and Work-place Trust. The importance of future research topics has been recommended and a proposal has been made to consider a longitudinal well-being research study.
- Full Text: