A critical analysis of the functionality of School Governing Bodies (SGBS) in selected rural and urban schools in East London district: Eastern Cape Province
- Authors: Tetani, Nkosinathi Steven
- Date: 2017
- Subjects: School boards -- South Africa -- East London Education -- Parent participation -- South Africa -- East London
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/20834 , vital:29405
- Description: The purpose of this study is to critically analyse the functionality of School Governing Bodies (SGBs) in selected rural and township public schools in the East London Education district in the Province of the Eastern Cape. The study will examine the challenges that limit SGBs in discharging their responsibilities and functions as envisaged in sections 20 and 21 of the South African Schools Act, 1996 ( Act 84 of 1996). Particular attention will be paid to factors that limit SGBs in financial management, procurement, fund raising, policy understanding or lack thereof in regard to school finances, finance policy development and implementation and recommendation to the Head of Department the employment of teaching and nonteaching staff of the school. The central question is whether or not SGBs are able to understand legislative framework that empowers them to discharge their roles, functions and responsibilities in school governance. The study will examine whether or not SGBs are empowered adequately to understand, and therefore implement, for example, the Public Finance Management Act, 1999(Act 1 of 1999) as amended which determines how public finances must be managed. A qualitative study will be conducted by selecting and sampling one rural primary school and one high school, one township primary school and one high school. Sampling will be drawn according to the functional areas and membership of SGB of an ordinary public school as envisaged in section 23 (2) (a) to (d) of the South African Schools Act, 1996. Questionnaires will be developed for data collection from the focus group as data sources. Each SGB from each school will be interviewed separately so that the researcher is able to handle a small sample at a time and to get as much data as possible. It is generally assumed that the levels of literacy in rural areas and townships is at low levels, thus, affecting the SGB in understanding policy and legislative framework that empowers SGBs to function as required by law. The study will therefore examine these assumptions and recommend how the Functionality of the SGBs can be improved. Policy adjustments and amendments will also be suggested.
- Full Text:
- Date Issued: 2017
- Authors: Tetani, Nkosinathi Steven
- Date: 2017
- Subjects: School boards -- South Africa -- East London Education -- Parent participation -- South Africa -- East London
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/20834 , vital:29405
- Description: The purpose of this study is to critically analyse the functionality of School Governing Bodies (SGBs) in selected rural and township public schools in the East London Education district in the Province of the Eastern Cape. The study will examine the challenges that limit SGBs in discharging their responsibilities and functions as envisaged in sections 20 and 21 of the South African Schools Act, 1996 ( Act 84 of 1996). Particular attention will be paid to factors that limit SGBs in financial management, procurement, fund raising, policy understanding or lack thereof in regard to school finances, finance policy development and implementation and recommendation to the Head of Department the employment of teaching and nonteaching staff of the school. The central question is whether or not SGBs are able to understand legislative framework that empowers them to discharge their roles, functions and responsibilities in school governance. The study will examine whether or not SGBs are empowered adequately to understand, and therefore implement, for example, the Public Finance Management Act, 1999(Act 1 of 1999) as amended which determines how public finances must be managed. A qualitative study will be conducted by selecting and sampling one rural primary school and one high school, one township primary school and one high school. Sampling will be drawn according to the functional areas and membership of SGB of an ordinary public school as envisaged in section 23 (2) (a) to (d) of the South African Schools Act, 1996. Questionnaires will be developed for data collection from the focus group as data sources. Each SGB from each school will be interviewed separately so that the researcher is able to handle a small sample at a time and to get as much data as possible. It is generally assumed that the levels of literacy in rural areas and townships is at low levels, thus, affecting the SGB in understanding policy and legislative framework that empowers SGBs to function as required by law. The study will therefore examine these assumptions and recommend how the Functionality of the SGBs can be improved. Policy adjustments and amendments will also be suggested.
- Full Text:
- Date Issued: 2017
Accountability of councillors through the batho pele principles in Lukhanji Local Municipality
- Authors: Tshambu, Avela
- Date: 2017
- Subjects: Municipal officials and employees -- South Africa -- Eastern Cape Local officials and employees -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape Leadership
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/21384 , vital:29510
- Description: The main objective of the study is to explore the accountability of the ward councillors through the application of the Batho Pele principles in Lukhanji Municipality. Accountability is regarded as the key aspect for any government in which it should be monitored and maintained. The main problem to be addressed by this study is the ways in which the ward councillors can improve accountability applying the Batho Pele principles. To address the research problem and to achieve the aims of this study, an empirical research was done by distributing self-administered questionnaires to the participants in Lukhanji Municipality. The research findings revealed that in Lukhanji Municipality poor accountability of the ward councillors in which it needs improvement. Another finding is that poor accountability is caused by the lack of understanding of the Batho Pele principles, lack of understanding of the accountability mechanisms and poor relations between the community and ward councillors. The research findings of the study pointed to the necessity to make a set of recommendations on improving accountability through the application of Batho Pele principles in Lukhanji Municipality.
- Full Text:
- Date Issued: 2017
- Authors: Tshambu, Avela
- Date: 2017
- Subjects: Municipal officials and employees -- South Africa -- Eastern Cape Local officials and employees -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape Leadership
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/21384 , vital:29510
- Description: The main objective of the study is to explore the accountability of the ward councillors through the application of the Batho Pele principles in Lukhanji Municipality. Accountability is regarded as the key aspect for any government in which it should be monitored and maintained. The main problem to be addressed by this study is the ways in which the ward councillors can improve accountability applying the Batho Pele principles. To address the research problem and to achieve the aims of this study, an empirical research was done by distributing self-administered questionnaires to the participants in Lukhanji Municipality. The research findings revealed that in Lukhanji Municipality poor accountability of the ward councillors in which it needs improvement. Another finding is that poor accountability is caused by the lack of understanding of the Batho Pele principles, lack of understanding of the accountability mechanisms and poor relations between the community and ward councillors. The research findings of the study pointed to the necessity to make a set of recommendations on improving accountability through the application of Batho Pele principles in Lukhanji Municipality.
- Full Text:
- Date Issued: 2017
An assessment of public participation strategies: the case of Nyandeni Local Municipality
- Authors: Bambeni, Mbulelo
- Date: 2017
- Subjects: Public administration -- South Africa -- Eastern Cape -- Citizen participation Local government -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/17470 , vital:28343
- Description: This study assessed the public participation strategies from the perspective of local government governance in encouraging community participation with specific reference to the Nyandeni Local Municipality (NLM). The research was based on the assumption that one of the biggest challenges facing most municipalities in South Africa is the lack of effective public participation strategies which results in service delivery protest actions. As a local municipality, the NLM has been entrusted with the responsibility to promote and encourage community participation.. . The purpose of the research study was to investigate and observe the public participation strategies with specific reference to the Nyandeni Local Municipality. The assessment of the public participation strategies of the NLM will therefore be fundamentally descriptive, but highly exploratory in nature. This research employed the quantitative method. An empirical survey was employed for purposes of the study and the research findings are described, interpreted, and analysed. Data was collected by way of a suitably constructed questionnaire which was administered to the ward committee members. The research has established that there is a good public participation approach in place but its functioning is inadequate, the ward committee members have little understanding of their roles and responsibilities in terms of the implementation of the public participation strategy, and they have failed to facilitate communication between the Municipality and the community. There was also an indication that the service delivery protest actions were fuelled by political motives and certain challenges and not solely by a lack of an effective public participation. In addition, the language used by the Municipality is mostly not understandable to the community as a whole. This research also identifies the strengths and the weaknesses of the public participation strategies as these are regarded as critical in promoting successful local democracy. It is envisaged that this research will assist the Nyandeni Municipality, and other municipalities country-wide to identify challenges with which they are faced and to deal with these accordingly in terms of the objectives identified in the public participation strategies. Furthermore, this research study envisages promoting effective public participation strategies within the Nyandeni Local Municipality as well as improving the efficiency and effectiveness of service delivery that will ensure communities of their well-being and dignity. Various recommendations are presented, based on the findings, primarily from the literature review and empirical survey, on how the existing status quo of the NLM can be changed to enhance public participation. If these recommendations are adopted, the Nyandeni LM will be able to develop and implement effective public participation strategies.
- Full Text:
- Date Issued: 2017
- Authors: Bambeni, Mbulelo
- Date: 2017
- Subjects: Public administration -- South Africa -- Eastern Cape -- Citizen participation Local government -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/17470 , vital:28343
- Description: This study assessed the public participation strategies from the perspective of local government governance in encouraging community participation with specific reference to the Nyandeni Local Municipality (NLM). The research was based on the assumption that one of the biggest challenges facing most municipalities in South Africa is the lack of effective public participation strategies which results in service delivery protest actions. As a local municipality, the NLM has been entrusted with the responsibility to promote and encourage community participation.. . The purpose of the research study was to investigate and observe the public participation strategies with specific reference to the Nyandeni Local Municipality. The assessment of the public participation strategies of the NLM will therefore be fundamentally descriptive, but highly exploratory in nature. This research employed the quantitative method. An empirical survey was employed for purposes of the study and the research findings are described, interpreted, and analysed. Data was collected by way of a suitably constructed questionnaire which was administered to the ward committee members. The research has established that there is a good public participation approach in place but its functioning is inadequate, the ward committee members have little understanding of their roles and responsibilities in terms of the implementation of the public participation strategy, and they have failed to facilitate communication between the Municipality and the community. There was also an indication that the service delivery protest actions were fuelled by political motives and certain challenges and not solely by a lack of an effective public participation. In addition, the language used by the Municipality is mostly not understandable to the community as a whole. This research also identifies the strengths and the weaknesses of the public participation strategies as these are regarded as critical in promoting successful local democracy. It is envisaged that this research will assist the Nyandeni Municipality, and other municipalities country-wide to identify challenges with which they are faced and to deal with these accordingly in terms of the objectives identified in the public participation strategies. Furthermore, this research study envisages promoting effective public participation strategies within the Nyandeni Local Municipality as well as improving the efficiency and effectiveness of service delivery that will ensure communities of their well-being and dignity. Various recommendations are presented, based on the findings, primarily from the literature review and empirical survey, on how the existing status quo of the NLM can be changed to enhance public participation. If these recommendations are adopted, the Nyandeni LM will be able to develop and implement effective public participation strategies.
- Full Text:
- Date Issued: 2017
An assessment of the implementation of performance management and development system: Department of Sport and Recreation South Africa
- Authors: Zinganto, Nobulali
- Date: 2017
- Subjects: Performance -- Management Local officials and employees -- South Africa , Employees -- Rating of -- South Africa Public administration --South Africa
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/45826 , vital:39220
- Description: Performance management and development in the South African Public Service is a critical aspect that engenders officials and management to be committed to the provision of efficient and effective service delivery. The Public Service Regulations (2001) as amended requires all spheres of government to develop and implement policy parameters that address measurable service delivery aligned to their strategic functions. The imperatives of these policy parameters allow employees’ performance with notch increments. The National Department of Sport and Recreation South Africa (SRSA) developed a performance management system that links Employee Performance Management and Development System (EPMDS) at salary levels 5 – 12 to notch increments and Human Resource Development programmes. This system aims to achieve consideration of the desired outputs; meaning the delivery of work required, which is emphasised in the setting of objectives and looking at the necessary inputs; meaning the knowledge, skills, training and resources needed, which are considered in the appraisal and reviewing of the progress that was made. The performance of Sport and Recreation South Africa has not been commensurate with the aims and objectives of the EPMDS system, as the results are not yielding the best outcome on this system. This study sought to investigate whether the EPMDS contributes to improve performance of the employees and that of the entire organisation in SRSA. It would examine whether the employees do get feedback on their performance after the performance assessment period. The study would establish whether those employees who under-performed do get remedial interventions like training, coaching, mentoring and development on the competencies they lack; so that their performance is improved. The study also sought to determined the perception of the employees regarding the effectiveness of the Performance Management and Development System in SRSA Knowledge of employees' perceptions of the performance management system will assist management to implement such a system more effectively. The findings of this study indicate that managers use performance management as a tool to control and discipline subordinates, whilst subordinates use performance management as a means of getting extra money through performance bonuses. This could be the reason that performance assessment period is viewed as a period of high tension between supervisors and subordinates. The main recommendation on the basis of this finding is that there should be a regular and thorough training of officials at all levels within SRSA about the EPMDS and how it influences productivity. Other additional recommendations include, inter alia, that the identification of gaps on unsatisfactory performance should be made immediately after each performance period. Remedial interventions to address those gaps like training, retraining, coaching and counselling should be formulated, agreed upon and implemented.
- Full Text:
- Date Issued: 2017
- Authors: Zinganto, Nobulali
- Date: 2017
- Subjects: Performance -- Management Local officials and employees -- South Africa , Employees -- Rating of -- South Africa Public administration --South Africa
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/45826 , vital:39220
- Description: Performance management and development in the South African Public Service is a critical aspect that engenders officials and management to be committed to the provision of efficient and effective service delivery. The Public Service Regulations (2001) as amended requires all spheres of government to develop and implement policy parameters that address measurable service delivery aligned to their strategic functions. The imperatives of these policy parameters allow employees’ performance with notch increments. The National Department of Sport and Recreation South Africa (SRSA) developed a performance management system that links Employee Performance Management and Development System (EPMDS) at salary levels 5 – 12 to notch increments and Human Resource Development programmes. This system aims to achieve consideration of the desired outputs; meaning the delivery of work required, which is emphasised in the setting of objectives and looking at the necessary inputs; meaning the knowledge, skills, training and resources needed, which are considered in the appraisal and reviewing of the progress that was made. The performance of Sport and Recreation South Africa has not been commensurate with the aims and objectives of the EPMDS system, as the results are not yielding the best outcome on this system. This study sought to investigate whether the EPMDS contributes to improve performance of the employees and that of the entire organisation in SRSA. It would examine whether the employees do get feedback on their performance after the performance assessment period. The study would establish whether those employees who under-performed do get remedial interventions like training, coaching, mentoring and development on the competencies they lack; so that their performance is improved. The study also sought to determined the perception of the employees regarding the effectiveness of the Performance Management and Development System in SRSA Knowledge of employees' perceptions of the performance management system will assist management to implement such a system more effectively. The findings of this study indicate that managers use performance management as a tool to control and discipline subordinates, whilst subordinates use performance management as a means of getting extra money through performance bonuses. This could be the reason that performance assessment period is viewed as a period of high tension between supervisors and subordinates. The main recommendation on the basis of this finding is that there should be a regular and thorough training of officials at all levels within SRSA about the EPMDS and how it influences productivity. Other additional recommendations include, inter alia, that the identification of gaps on unsatisfactory performance should be made immediately after each performance period. Remedial interventions to address those gaps like training, retraining, coaching and counselling should be formulated, agreed upon and implemented.
- Full Text:
- Date Issued: 2017
An Investigation into learner drop-out and sustainable community development in Kwazakhele Township, Nelson Mandela Bay Municipality
- Authors: Lupondwana, Masiza Howard
- Date: 2017
- Subjects: High school dropouts -- South Africa -- Port Elizabeth Community education -- Development -- South Africa -- Port Elizabeth , Democracy and education -- South Africa -- Port Elizabeth Community development -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/18310 , vital:28617
- Description: The objective of the study was to investigate learner drop-out and sustainable community development. The study was conducted in Kwazakhele Township in Nelson Mandela Bay. This study used qualitative research approach- interviews and structured questionnaires were used to collect data from the participants. The sample consisted of 40 respondents both Females and Males between the age 15 and 35 years. In Kwazakhele Township most of the youth are learner drop-outs who exited educational system before attaining National Certificate (Matric). This had an effect on the acquisition of skills for sustainable development. United Nations report on Sustainable Development requires members of the community to be able to handle matters concerning their own development. This means community members should possess skills that would enable them to cope with constant demands of development. In the same Kwazakhele Township the consequences of the learner drop-out phenomenon is that lot of girls get pregnant at an adolescence stage. In most cases the boys who impregnate these girls are not working, they themselves depend on their parents for living. Because of the poor socio-economic status and high rate of unemployment of households in the area, this result in a situation where both girl child and their babies depends on the old age social grant for basic needs such as food etc. These dropouts are political risks in a sense that they are sometimes being used in community protesting marches which are unnecessarily hindering community development projects aimed at enhancing and promoting general welfare including better life for all. So the study will investigate and examine effect of learner drop-out in the community and recommends on what to be done in order to address shortfalls and challenges faced by the Kwazakhele community members. This will enable local authorities to be proactive in establishing programs that brings directive and solutions to the existing problems.
- Full Text:
- Date Issued: 2017
- Authors: Lupondwana, Masiza Howard
- Date: 2017
- Subjects: High school dropouts -- South Africa -- Port Elizabeth Community education -- Development -- South Africa -- Port Elizabeth , Democracy and education -- South Africa -- Port Elizabeth Community development -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/18310 , vital:28617
- Description: The objective of the study was to investigate learner drop-out and sustainable community development. The study was conducted in Kwazakhele Township in Nelson Mandela Bay. This study used qualitative research approach- interviews and structured questionnaires were used to collect data from the participants. The sample consisted of 40 respondents both Females and Males between the age 15 and 35 years. In Kwazakhele Township most of the youth are learner drop-outs who exited educational system before attaining National Certificate (Matric). This had an effect on the acquisition of skills for sustainable development. United Nations report on Sustainable Development requires members of the community to be able to handle matters concerning their own development. This means community members should possess skills that would enable them to cope with constant demands of development. In the same Kwazakhele Township the consequences of the learner drop-out phenomenon is that lot of girls get pregnant at an adolescence stage. In most cases the boys who impregnate these girls are not working, they themselves depend on their parents for living. Because of the poor socio-economic status and high rate of unemployment of households in the area, this result in a situation where both girl child and their babies depends on the old age social grant for basic needs such as food etc. These dropouts are political risks in a sense that they are sometimes being used in community protesting marches which are unnecessarily hindering community development projects aimed at enhancing and promoting general welfare including better life for all. So the study will investigate and examine effect of learner drop-out in the community and recommends on what to be done in order to address shortfalls and challenges faced by the Kwazakhele community members. This will enable local authorities to be proactive in establishing programs that brings directive and solutions to the existing problems.
- Full Text:
- Date Issued: 2017
An investigation of the causes of the housing backlog in the Nelson Mandela Bay Municipality: 2000 - 2014
- Authors: Soga, Ludwe Sydwell
- Date: 2017
- Subjects: Housing -- South Africa -- Nelson Mandela Bay Municipality -- 2000-2014 Public housing -- South Africa -- Nelson Mandela Bay Municipality -- 2000-2014 , Housing policy -- South Africa -- Nelson Mandela Bay Municipality -- 2000-2014 Low-income housing -- South Africa -- Nelson Mandela Bay Municipality -- 2000-2014 Housing development -- South Africa -- Nelson Mandela Bay Municipality -- 2000-2014 Municipal services -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/20659 , vital:29369
- Description: The aim of this study was to investigate the causes of the housing backlog in the Nelson Mandela Bay Municipality from 2000 to 2014. Fifty participants which were two ward councilors and two PR councilors, four community development members, four ward committee members , twenty backyard dwellers from ward 17 and ward 18 and eighteen senior officials (project managers) from the Department of Human Settlement in the Nelson Mandela Metropolitan Municipality were purposively sampled for the study. A qualitative design was used. In-depth interviews were conducted to collect data to enable the researcher to ask open ended questions and explore the participants’ perspectives about the causes of housing backlog. The study revealed that the factors which are playing a role in this regard include the role played by the Eastern Cape Province in housing, the large portion of land which is privately owned, beneficiary management by municipal officials and political interference on the waiting list Metropolitan subsequently, recommendations for further research were made.
- Full Text:
- Date Issued: 2017
- Authors: Soga, Ludwe Sydwell
- Date: 2017
- Subjects: Housing -- South Africa -- Nelson Mandela Bay Municipality -- 2000-2014 Public housing -- South Africa -- Nelson Mandela Bay Municipality -- 2000-2014 , Housing policy -- South Africa -- Nelson Mandela Bay Municipality -- 2000-2014 Low-income housing -- South Africa -- Nelson Mandela Bay Municipality -- 2000-2014 Housing development -- South Africa -- Nelson Mandela Bay Municipality -- 2000-2014 Municipal services -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/20659 , vital:29369
- Description: The aim of this study was to investigate the causes of the housing backlog in the Nelson Mandela Bay Municipality from 2000 to 2014. Fifty participants which were two ward councilors and two PR councilors, four community development members, four ward committee members , twenty backyard dwellers from ward 17 and ward 18 and eighteen senior officials (project managers) from the Department of Human Settlement in the Nelson Mandela Metropolitan Municipality were purposively sampled for the study. A qualitative design was used. In-depth interviews were conducted to collect data to enable the researcher to ask open ended questions and explore the participants’ perspectives about the causes of housing backlog. The study revealed that the factors which are playing a role in this regard include the role played by the Eastern Cape Province in housing, the large portion of land which is privately owned, beneficiary management by municipal officials and political interference on the waiting list Metropolitan subsequently, recommendations for further research were made.
- Full Text:
- Date Issued: 2017
Evaluating the effectiveness and efficiency of performance management and development system, Amathole District Municipality
- Authors: Dlelaphantsi, Vuyokazi
- Date: 2017
- Subjects: Performance -- Management Employees -- Rating of -- South Africa -- Amathole District Municipality , Organizational effectiveness -- South Africa -- Amathole District Municipality
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/15522 , vital:28266
- Description: The aim of this study was to evaluate the efficiency and effectiveness of the Performance Management System, since its inception and to date, with regards to the advancement of organisational goals and objectives through employee development, as well as resource allocation for service delivery to the residents of the Amathole District Municipality (ADM). The concept of performance management is key for achieving organisational goals and objectives, since it seeks to develop employees by identifying areas of strengths and weakness. The study is based on the assumption that although municipalities are different, and their approach to performance management particularly individual performance differs. This study therefore is based on the assumption that, levels of poor service delivery, and the consequent service delivery protests experienced in the ADM, can be ascribed to a poor linkage between annual performance planning and the assessment of municipal officials. Annual organisational performance, and individual performance planning and output, is not commensurate. Furthermore, a lack of correlation between these variables has led to the poor implementation of basic services and good governance, which has resulted in low levels of citizen satisfaction with the ADM. The empirical survey and research methodology used in the study is described and explained and followed by the data collection in a form of questionnaires. The research findings from the empirical survey are then analysed and reported accordingly. Recommendations are presented in the last chapter based on the empirical survey findings through the respondent’s inputs in the questionnaire. Recommendations are therefore also presented on how Amathole District Municipality can improve its business to achieve the objectives performance management. The key recommendation that came from the study is that ADM planning should be executed in collaboration with other government departments, government agencies, municipalities, private sector and NGOs, in order to maximize chances of achieving effective and efficient service delivery in communities.
- Full Text:
- Date Issued: 2017
- Authors: Dlelaphantsi, Vuyokazi
- Date: 2017
- Subjects: Performance -- Management Employees -- Rating of -- South Africa -- Amathole District Municipality , Organizational effectiveness -- South Africa -- Amathole District Municipality
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/15522 , vital:28266
- Description: The aim of this study was to evaluate the efficiency and effectiveness of the Performance Management System, since its inception and to date, with regards to the advancement of organisational goals and objectives through employee development, as well as resource allocation for service delivery to the residents of the Amathole District Municipality (ADM). The concept of performance management is key for achieving organisational goals and objectives, since it seeks to develop employees by identifying areas of strengths and weakness. The study is based on the assumption that although municipalities are different, and their approach to performance management particularly individual performance differs. This study therefore is based on the assumption that, levels of poor service delivery, and the consequent service delivery protests experienced in the ADM, can be ascribed to a poor linkage between annual performance planning and the assessment of municipal officials. Annual organisational performance, and individual performance planning and output, is not commensurate. Furthermore, a lack of correlation between these variables has led to the poor implementation of basic services and good governance, which has resulted in low levels of citizen satisfaction with the ADM. The empirical survey and research methodology used in the study is described and explained and followed by the data collection in a form of questionnaires. The research findings from the empirical survey are then analysed and reported accordingly. Recommendations are presented in the last chapter based on the empirical survey findings through the respondent’s inputs in the questionnaire. Recommendations are therefore also presented on how Amathole District Municipality can improve its business to achieve the objectives performance management. The key recommendation that came from the study is that ADM planning should be executed in collaboration with other government departments, government agencies, municipalities, private sector and NGOs, in order to maximize chances of achieving effective and efficient service delivery in communities.
- Full Text:
- Date Issued: 2017
Service delivery protest actions: a case study for Alfred Nzo District Municipality
- Authors: Ngomani, Babalwa
- Date: 2017
- Subjects: Protest movements -- South Africa -- Eastern Cape Municipal services -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/20053 , vital:29071
- Description: The study focused on the causes of service delivery protests in Alfred Nzo District Municipality. The aim of the study was to identify the challenges and the concerns of protestors and to highlight the underlying reasons behind the protests. This study started by reviewing the constitutional basis for basic service delivery, the legislative framework, background to Alfred Nzo District Municipality, the structural set- up of municipalities and related studies on service delivery protests. Thereafter, the candidate undertook original research on a valid focus group interview consisting of ward committees sampled from the areas considered as “hotspots” in the district of Alfred Nzo District Municipality. The researcher adopted a qualitative methodology for the analysis upon which conclusions were drawn. The study describes the respondents concerns, challenges and reasons for service delivery causes. This study provides evidence that the current challenges confronting the people of Alfred Nzo District Municipality and many citizens of South Africa are the result not only of historical factors, but also “crisis of service delivery”, which in turn is as a result of poor management, corruption, political interference in administration, cadre-deployment, demarcation issues, non- accountability of political and administrative leadership and insufficient funding by the donors and treasury. Furthermore, the results show that the majority of the respondents believe the protests are a result of anger and frustration. In conclusion the study proposes that the South African government must go back to the “Batho Pele” principles as they are regarded as the solution to address the impatience and violent protests.
- Full Text:
- Date Issued: 2017
- Authors: Ngomani, Babalwa
- Date: 2017
- Subjects: Protest movements -- South Africa -- Eastern Cape Municipal services -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/20053 , vital:29071
- Description: The study focused on the causes of service delivery protests in Alfred Nzo District Municipality. The aim of the study was to identify the challenges and the concerns of protestors and to highlight the underlying reasons behind the protests. This study started by reviewing the constitutional basis for basic service delivery, the legislative framework, background to Alfred Nzo District Municipality, the structural set- up of municipalities and related studies on service delivery protests. Thereafter, the candidate undertook original research on a valid focus group interview consisting of ward committees sampled from the areas considered as “hotspots” in the district of Alfred Nzo District Municipality. The researcher adopted a qualitative methodology for the analysis upon which conclusions were drawn. The study describes the respondents concerns, challenges and reasons for service delivery causes. This study provides evidence that the current challenges confronting the people of Alfred Nzo District Municipality and many citizens of South Africa are the result not only of historical factors, but also “crisis of service delivery”, which in turn is as a result of poor management, corruption, political interference in administration, cadre-deployment, demarcation issues, non- accountability of political and administrative leadership and insufficient funding by the donors and treasury. Furthermore, the results show that the majority of the respondents believe the protests are a result of anger and frustration. In conclusion the study proposes that the South African government must go back to the “Batho Pele” principles as they are regarded as the solution to address the impatience and violent protests.
- Full Text:
- Date Issued: 2017
The implementation of the succession policy and staff retention strategy: Joe Gqabi District Municipality
- Authors: Ramarou, Moleboheng
- Date: 2017
- Subjects: Local government -- South Africa -- Eastern Cape -- Employees Employee retention -- South Africa -- Eastern Cape , Personnel management -- South Africa -- Government
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/19894 , vital:29001
- Description: The aim of this study is to evaluate the implementation of the succession policy and staff retention strategy of the Joe Gqabi District Municipality (JGDM) in the Eastern Cape. Retention and succession are located within a broader understanding of administration and management, and specifically within the New Public Management theory. A qualitative research methodology was used. Semi-structured interviews were primary means of data collection, supplemented by documentary analysis. A non-probability, stratified sample of 12 senior managers, middle managers, supervisors and professionals employed by the district municipality constituted the target group. The findings reveal that both the succession policy and the staff retention strategy were hampered by severe implementation weaknesses, resulting in failure to stem the high rate of turnover and vacancies at the municipality. The study recommends a series of measures to enhance future implementation success.These include, amongst others, implementation action plans with clear deliverables andtimeframes, monitoring and evaluation; employee participation; linking execution to individual performance; and proactively addressing issues of staff satisfaction.
- Full Text:
- Date Issued: 2017
- Authors: Ramarou, Moleboheng
- Date: 2017
- Subjects: Local government -- South Africa -- Eastern Cape -- Employees Employee retention -- South Africa -- Eastern Cape , Personnel management -- South Africa -- Government
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/19894 , vital:29001
- Description: The aim of this study is to evaluate the implementation of the succession policy and staff retention strategy of the Joe Gqabi District Municipality (JGDM) in the Eastern Cape. Retention and succession are located within a broader understanding of administration and management, and specifically within the New Public Management theory. A qualitative research methodology was used. Semi-structured interviews were primary means of data collection, supplemented by documentary analysis. A non-probability, stratified sample of 12 senior managers, middle managers, supervisors and professionals employed by the district municipality constituted the target group. The findings reveal that both the succession policy and the staff retention strategy were hampered by severe implementation weaknesses, resulting in failure to stem the high rate of turnover and vacancies at the municipality. The study recommends a series of measures to enhance future implementation success.These include, amongst others, implementation action plans with clear deliverables andtimeframes, monitoring and evaluation; employee participation; linking execution to individual performance; and proactively addressing issues of staff satisfaction.
- Full Text:
- Date Issued: 2017
The role of ward committees in enhancing community participation: a South African perspective
- Authors: Peter, Zola Welcome
- Date: 2017
- Subjects: Local government -- South Africa -- Citizen participation Municipal government -- South Africa , Community development -- South Africa Political participation -- South Africa
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/19938 , vital:29010
- Description: Community participation in municipal affairs is the bedrock of participatory democracy, and it has been hailed as the panacea for most public community programmes in South Africa. High-level public community participation empowers communities, increases self-reliance, self-awareness and confidence in self-examination of problems and seeking solutions for them. Community behavioural changes are promoted and utilisation and support of services is facilitated, which are of great significance to all community efforts, especially in areas where the service delivery rate from municipalities is low. The vehicle for driving community participation is the system of ward committees, legislation that is rooted in the Constitution, the Municipal Structures Act, and the Municipal Systems Act. The study sees community participation as people being involved in government decision-making that affects them directly or indirectly. It involves three types of action, namely facilitating rational deliberation, creating and communicating moral principles, and expressing personal and group affects and needs. This research investigated the role of ward committees in enhancing community participation from a South African perspective. Municipalities are organisations tasked with ensuring the equal distribution of services to local communities. Municipalities were chosen on the basis of commitment to communicate effectively with the community and in turn to encourage the community to participate fully in municipal activities. The study is conducted within the parameters of the Constitution of South Africa (1996), which mandates local government to provide a democratic and accountable local government, and to encourage the involvement of communities in the matters of local government. Section 152(1)(e) of the Constitution stipulates that the objective of local government, amongst others, is to ensure the involvement of communities and community organisations in matters of local government, and section 73 of the Local Government: Municipal Structures Act (Act No. 117 of 1998), further requires municipalities to establish ward committees in a manner that seeks to enhance participatory democracy at the local sphere of government. The study therefore investigated the role of ward committees in enhancing community participation. Ward committees are advisory bodies created at ward level in terms of the Municipal Structures Act (Act No. 117 of 1998), and consist of the ward councillor (who is the chair) and not more than 10 members representing diverse groups within a particular ward. The White Paper on Local Government (1998) further indicates that municipal councils should promote the involvement of citizens and community groups in the design and delivery of municipal programmes. A literature survey was conducted to investigate and conceptualise the role of ward committees in enhancing community participation, and to determine the responsibilities of ward committees in municipalities. A desktop approach was used to track down useful existing pre-published information (also known as secondary research), with the data collection coming from secondary sources, such as municipal records. A number of recommendations regarding the improvement of ward committees were made. Recommendations are provided for enhancing community participation in different municipalities in South Africa. It is envisaged that these changes could impact positively in encouraging community participation and ultimately improve service delivery.
- Full Text:
- Date Issued: 2017
- Authors: Peter, Zola Welcome
- Date: 2017
- Subjects: Local government -- South Africa -- Citizen participation Municipal government -- South Africa , Community development -- South Africa Political participation -- South Africa
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/19938 , vital:29010
- Description: Community participation in municipal affairs is the bedrock of participatory democracy, and it has been hailed as the panacea for most public community programmes in South Africa. High-level public community participation empowers communities, increases self-reliance, self-awareness and confidence in self-examination of problems and seeking solutions for them. Community behavioural changes are promoted and utilisation and support of services is facilitated, which are of great significance to all community efforts, especially in areas where the service delivery rate from municipalities is low. The vehicle for driving community participation is the system of ward committees, legislation that is rooted in the Constitution, the Municipal Structures Act, and the Municipal Systems Act. The study sees community participation as people being involved in government decision-making that affects them directly or indirectly. It involves three types of action, namely facilitating rational deliberation, creating and communicating moral principles, and expressing personal and group affects and needs. This research investigated the role of ward committees in enhancing community participation from a South African perspective. Municipalities are organisations tasked with ensuring the equal distribution of services to local communities. Municipalities were chosen on the basis of commitment to communicate effectively with the community and in turn to encourage the community to participate fully in municipal activities. The study is conducted within the parameters of the Constitution of South Africa (1996), which mandates local government to provide a democratic and accountable local government, and to encourage the involvement of communities in the matters of local government. Section 152(1)(e) of the Constitution stipulates that the objective of local government, amongst others, is to ensure the involvement of communities and community organisations in matters of local government, and section 73 of the Local Government: Municipal Structures Act (Act No. 117 of 1998), further requires municipalities to establish ward committees in a manner that seeks to enhance participatory democracy at the local sphere of government. The study therefore investigated the role of ward committees in enhancing community participation. Ward committees are advisory bodies created at ward level in terms of the Municipal Structures Act (Act No. 117 of 1998), and consist of the ward councillor (who is the chair) and not more than 10 members representing diverse groups within a particular ward. The White Paper on Local Government (1998) further indicates that municipal councils should promote the involvement of citizens and community groups in the design and delivery of municipal programmes. A literature survey was conducted to investigate and conceptualise the role of ward committees in enhancing community participation, and to determine the responsibilities of ward committees in municipalities. A desktop approach was used to track down useful existing pre-published information (also known as secondary research), with the data collection coming from secondary sources, such as municipal records. A number of recommendations regarding the improvement of ward committees were made. Recommendations are provided for enhancing community participation in different municipalities in South Africa. It is envisaged that these changes could impact positively in encouraging community participation and ultimately improve service delivery.
- Full Text:
- Date Issued: 2017
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