'n Ondersoek na die uitbeelding van Khoisan-karakters deur wit Afrikaanse prosateurs: 1994-2014
- Authors: December, Peter
- Date: 2017
- Subjects: Khoikhoi (African people) -- South Africa -- History Khoikhoi (African people) -- Race identity -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/22070 , vital:29819
- Description: This dissertation offers a literary-thematic investigation based on a postcolonial approach to the representation of the Khoisan and their descendants. I restricted my scope to selected Afrikaans novels at the centre of critical attention between between 1994 and 2014. Earlier novels in this period under discussion are Dolf van Niekerk’s Koms van die hyreën (1994), Willem Kotze’s Tsats van die Kalahari (1994), Die spoorsnyer (1994), Olifantjagters (1997) and Gif (2001) by Piet van Rooyen, plus Karel Schoeman’s Verkenning (1996). Later texts in the focus are Duiwelskloof (1998) and Bidsprinkaan (2005) by André P. Brink, Dalene Matthee’s Pieternella van die Kaap (2000), Eben Venter’s Santa Gamka (2009) and most recently, the Hertzog prize winner of 2015, Buys by Willem Anker (2014). Themes central to South African literature will form the focus of the research, namely intercultural interaction between the first inhabitants of South Africa and missionaries, the question of land ownership, the language motif, and the role of religion (indigenous versus Western belief systems). Attention will also be on more specific issues such as the nature of the relationship between the Khoisan and the colonisers, the characterization of the Khoisan by the selected white authors, as well as other contemporary debates. The secondary objective of the study is to review the historical presence of the Khoisan and their descendants as reflected through the fictional lense of these authors writing over the last two decades, since democratization of the regime in 1994. My focus is particularly on the substantial cultural contribution of the Khoi and the San, as reflected through their representation in fictional works. The question will be posed whether the portrayal of Khoisan characters in novels after 1994 is different from the portrayal in fiction before 1994? My hypothesis is that in the fictional representation one finds a move towards restoration of their human dignity, yet the fact remains that all the authors are white. A different study of fictional works by coloured writers (whose numbers as Afrikaans authors grew substantially after 1994), investigating their representation of the descendants of the Khoi and the San, would in all probability yield radically different results, as the white authors imagine the characters and their consciousness from outside the community and the racial group, whereas the coloured writers belong to the community and the group that they portray.
- Full Text:
- Date Issued: 2017
- Authors: December, Peter
- Date: 2017
- Subjects: Khoikhoi (African people) -- South Africa -- History Khoikhoi (African people) -- Race identity -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/22070 , vital:29819
- Description: This dissertation offers a literary-thematic investigation based on a postcolonial approach to the representation of the Khoisan and their descendants. I restricted my scope to selected Afrikaans novels at the centre of critical attention between between 1994 and 2014. Earlier novels in this period under discussion are Dolf van Niekerk’s Koms van die hyreën (1994), Willem Kotze’s Tsats van die Kalahari (1994), Die spoorsnyer (1994), Olifantjagters (1997) and Gif (2001) by Piet van Rooyen, plus Karel Schoeman’s Verkenning (1996). Later texts in the focus are Duiwelskloof (1998) and Bidsprinkaan (2005) by André P. Brink, Dalene Matthee’s Pieternella van die Kaap (2000), Eben Venter’s Santa Gamka (2009) and most recently, the Hertzog prize winner of 2015, Buys by Willem Anker (2014). Themes central to South African literature will form the focus of the research, namely intercultural interaction between the first inhabitants of South Africa and missionaries, the question of land ownership, the language motif, and the role of religion (indigenous versus Western belief systems). Attention will also be on more specific issues such as the nature of the relationship between the Khoisan and the colonisers, the characterization of the Khoisan by the selected white authors, as well as other contemporary debates. The secondary objective of the study is to review the historical presence of the Khoisan and their descendants as reflected through the fictional lense of these authors writing over the last two decades, since democratization of the regime in 1994. My focus is particularly on the substantial cultural contribution of the Khoi and the San, as reflected through their representation in fictional works. The question will be posed whether the portrayal of Khoisan characters in novels after 1994 is different from the portrayal in fiction before 1994? My hypothesis is that in the fictional representation one finds a move towards restoration of their human dignity, yet the fact remains that all the authors are white. A different study of fictional works by coloured writers (whose numbers as Afrikaans authors grew substantially after 1994), investigating their representation of the descendants of the Khoi and the San, would in all probability yield radically different results, as the white authors imagine the characters and their consciousness from outside the community and the racial group, whereas the coloured writers belong to the community and the group that they portray.
- Full Text:
- Date Issued: 2017
A best practice e-learning environment for software training
- Authors: Esterhuyse, Maxine Pier
- Date: 2017
- Subjects: Internet in education Computer-assisted instruction Web-based instruction -- Education
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/12165 , vital:27039
- Description: The incorporation of best practice in e-learning environments can increase the probability of success for companies and learners alike. By identifying and understanding the barriers that potential learners may face when interacting with e-learning products, the potential for e-learning failure may be alleviated. There are a variety of benefits that may be realised by companies incorporating e-learning opportunities into their management strategies. However, certain pedagogical principles, metrics and components need to be investigated and implemented in order for a corporate e-learning environment to be successful. The aim of this research is to prototype and evaluate a practical e-learning environment for software training (eLESTP) with e-learning components consisting of interactive learning objects that can guide the development and management of online training in the corporate context. The eLESTP is based on a theoretical contribution that is conceptualised in the form of an e-learning environment for software training (eLESTT). Hence, this study followed a research methodology that is appropriate for educational technologies, namely the Design-Based Research (DBR) methodology, which was applied in iterative cycles. Quantitative and qualitative data was collected by means of a case study, interviews, a focus group and survey. The proposed eLESTP underwent several iterations of feedback and improvement and the result is a real-world solution to the problem at hand. With the purpose of determining the success of corporate e-learning, the barriers and critical success factors for e-learning as well as evaluation criteria were explored. Interviews, a focus group and a survey were conducted in order to validate the investigated literature in a real-world context. Informal interviews enabled a better understanding of the organisational context of this study. The focus group was conducted with customers who were undergoing face-to-face training using conveyancing software developed by Korbitec. Many of the issues faced by learners identified in literature regarding e-learning in developing countries were identified by the participants from the case study. An e-learning survey was used to gather information regarding the intention of Korbitec’s customers to use e-learning as well as their satisfaction with using e-learning. From the survey, it was found that respondents were positive regarding intention to use and satisfaction toward e-learning usage. DBR Cycle 1: Problem Investigation and Proposal entailed the initial problem investigation by conducting a literature review, focus group and survey. DBR Cycle 2: Design Alternative 1 of this study involved a design alternative for eLESTP, namely Prototype 1. DBR Cycle 3: Design and Evaluate Alternative 2 involved the design and prototyping of Prototype 2 for eLESTP as well as the improvement of Prototype 2 through sub-cycles of testing and refinement. The suggestions for improvement were obtained from the relevant stakeholders at Korbitec who are content developers and subject-matter experts. The criteria used to evaluate the success of eLESTP, including its e-learning components, were synthesised and adapted from literature and a new set of evaluation criteria for e-learning environments in software training contexts was proposed. The evaluated eLESTP consists of the technology basis of the Modular Object Oriented Dynamic Learning Environment (Moodle), design guidelines for e-learning components, certification and competency-based training, pedagogical principles and best practice. Overall, eLESTP was positively received by various evaluator groups in formative and summative evaluations. The research results indicate that the use of an e-learning environment for software training purposes was useful and necessary. In support of this Masters dissertation, the following three conference papers have been published and presented at one local conference and two international conferences. In addition, an article has been published in an accredited journal: 1. IDIA 2015, Conference Paper – Zanzibar (Tanzania); 2. Conf-IRM 2016, Conference Paper – Cape Town (South Africa); 3. MCIS 2016, Conference Paper – Cyprus (Europe); and 4. IJIKM 2016, Journal Article.
- Full Text:
- Date Issued: 2017
- Authors: Esterhuyse, Maxine Pier
- Date: 2017
- Subjects: Internet in education Computer-assisted instruction Web-based instruction -- Education
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/12165 , vital:27039
- Description: The incorporation of best practice in e-learning environments can increase the probability of success for companies and learners alike. By identifying and understanding the barriers that potential learners may face when interacting with e-learning products, the potential for e-learning failure may be alleviated. There are a variety of benefits that may be realised by companies incorporating e-learning opportunities into their management strategies. However, certain pedagogical principles, metrics and components need to be investigated and implemented in order for a corporate e-learning environment to be successful. The aim of this research is to prototype and evaluate a practical e-learning environment for software training (eLESTP) with e-learning components consisting of interactive learning objects that can guide the development and management of online training in the corporate context. The eLESTP is based on a theoretical contribution that is conceptualised in the form of an e-learning environment for software training (eLESTT). Hence, this study followed a research methodology that is appropriate for educational technologies, namely the Design-Based Research (DBR) methodology, which was applied in iterative cycles. Quantitative and qualitative data was collected by means of a case study, interviews, a focus group and survey. The proposed eLESTP underwent several iterations of feedback and improvement and the result is a real-world solution to the problem at hand. With the purpose of determining the success of corporate e-learning, the barriers and critical success factors for e-learning as well as evaluation criteria were explored. Interviews, a focus group and a survey were conducted in order to validate the investigated literature in a real-world context. Informal interviews enabled a better understanding of the organisational context of this study. The focus group was conducted with customers who were undergoing face-to-face training using conveyancing software developed by Korbitec. Many of the issues faced by learners identified in literature regarding e-learning in developing countries were identified by the participants from the case study. An e-learning survey was used to gather information regarding the intention of Korbitec’s customers to use e-learning as well as their satisfaction with using e-learning. From the survey, it was found that respondents were positive regarding intention to use and satisfaction toward e-learning usage. DBR Cycle 1: Problem Investigation and Proposal entailed the initial problem investigation by conducting a literature review, focus group and survey. DBR Cycle 2: Design Alternative 1 of this study involved a design alternative for eLESTP, namely Prototype 1. DBR Cycle 3: Design and Evaluate Alternative 2 involved the design and prototyping of Prototype 2 for eLESTP as well as the improvement of Prototype 2 through sub-cycles of testing and refinement. The suggestions for improvement were obtained from the relevant stakeholders at Korbitec who are content developers and subject-matter experts. The criteria used to evaluate the success of eLESTP, including its e-learning components, were synthesised and adapted from literature and a new set of evaluation criteria for e-learning environments in software training contexts was proposed. The evaluated eLESTP consists of the technology basis of the Modular Object Oriented Dynamic Learning Environment (Moodle), design guidelines for e-learning components, certification and competency-based training, pedagogical principles and best practice. Overall, eLESTP was positively received by various evaluator groups in formative and summative evaluations. The research results indicate that the use of an e-learning environment for software training purposes was useful and necessary. In support of this Masters dissertation, the following three conference papers have been published and presented at one local conference and two international conferences. In addition, an article has been published in an accredited journal: 1. IDIA 2015, Conference Paper – Zanzibar (Tanzania); 2. Conf-IRM 2016, Conference Paper – Cape Town (South Africa); 3. MCIS 2016, Conference Paper – Cyprus (Europe); and 4. IJIKM 2016, Journal Article.
- Full Text:
- Date Issued: 2017
A case study of the cost and causes of the Tongaat mall accident in Durban
- Authors: Van Eeden, Leonarda
- Date: 2017
- Subjects: Construction industry -- Accidents -- South Africa -- Durban Construction industry -- Safety regulations -- South Africa -- KwaZulu-Natal , Building sites -- Risk assessment
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/45464 , vital:38619
- Description: The literature shows that building collapses occur due to either management or operational failure. This Dissertation presents the causes of building collapse linked to management and operational lapses. A case study research on the Tongaat mall collapse in November 2013 forms the basis for the research. Through data collection that entails content analysis of official inquiry into the collapse and subsequent semi-structured face-to-face interviews among the participants in the collapsed building, major failures were identified. Salient findings show that the regulatory functions on the building project were compromised, and the inability to ensure that the project fulfils all enforcement and compliance requirements significantly enhances the existence of a work environment that led to two fatalities and 29 injuries. This study corroborates past findings that have flagged implementation as the weak link of H&S management in terms of construction regulations in South Africa. In other words, the benefits of adequate policies on paper can only emerge through applications on construction sites.
- Full Text:
- Date Issued: 2017
- Authors: Van Eeden, Leonarda
- Date: 2017
- Subjects: Construction industry -- Accidents -- South Africa -- Durban Construction industry -- Safety regulations -- South Africa -- KwaZulu-Natal , Building sites -- Risk assessment
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/45464 , vital:38619
- Description: The literature shows that building collapses occur due to either management or operational failure. This Dissertation presents the causes of building collapse linked to management and operational lapses. A case study research on the Tongaat mall collapse in November 2013 forms the basis for the research. Through data collection that entails content analysis of official inquiry into the collapse and subsequent semi-structured face-to-face interviews among the participants in the collapsed building, major failures were identified. Salient findings show that the regulatory functions on the building project were compromised, and the inability to ensure that the project fulfils all enforcement and compliance requirements significantly enhances the existence of a work environment that led to two fatalities and 29 injuries. This study corroborates past findings that have flagged implementation as the weak link of H&S management in terms of construction regulations in South Africa. In other words, the benefits of adequate policies on paper can only emerge through applications on construction sites.
- Full Text:
- Date Issued: 2017
A comparison of the comfort properties, measured with a sweating manikin (WalterTM), of clothing containing different fibres
- Authors: Britz, Lizaan
- Date: 2017
- Subjects: Textile chemistry Cotton fabrics , Cotton textiles
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/14752 , vital:27842
- Description: The main objective of the present study was to determine the relative role and importance of worsted suiting fabric fibre blend vis-à-vis fabric structural parameters, on the comfort related properties of 12 clothing ensembles, each comprising a different man’s suit, but the same wool/nylon underwear and cotton shirt. To achieve the objective, the comfort related properties, namely thermal resistance (Rt) and water vapour resistance (Ret) and water vapour permeability index (Im), of the clothing ensembles, as determined by means of WalterTM, a thermal sweating fabric manikin, were subjected to multi-linear and multi-quadratic analysis, as dependent variables, with the various suiting fabric parameters, namely weight, thickness, density, porosity, air permeability and wool content, as independent variables. It was found that the multi-quadratic regression analysis was able to best explain the observed differences in the clothing ensemble comfort related properties, in terms of the differences in suiting fabric properties. The regression analyses were used to isolate and quantify the effects of the various fabric and fibre content variables on the above mentioned comfort related properties of the various clothing ensembles. This study indicated that the suiting fabric structural properties (notably air permeability), had a more significant influence than either fibre blend or suiting fabric, as measured on WalterTM, a thermal sweating fabric manikin.
- Full Text:
- Date Issued: 2017
- Authors: Britz, Lizaan
- Date: 2017
- Subjects: Textile chemistry Cotton fabrics , Cotton textiles
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/14752 , vital:27842
- Description: The main objective of the present study was to determine the relative role and importance of worsted suiting fabric fibre blend vis-à-vis fabric structural parameters, on the comfort related properties of 12 clothing ensembles, each comprising a different man’s suit, but the same wool/nylon underwear and cotton shirt. To achieve the objective, the comfort related properties, namely thermal resistance (Rt) and water vapour resistance (Ret) and water vapour permeability index (Im), of the clothing ensembles, as determined by means of WalterTM, a thermal sweating fabric manikin, were subjected to multi-linear and multi-quadratic analysis, as dependent variables, with the various suiting fabric parameters, namely weight, thickness, density, porosity, air permeability and wool content, as independent variables. It was found that the multi-quadratic regression analysis was able to best explain the observed differences in the clothing ensemble comfort related properties, in terms of the differences in suiting fabric properties. The regression analyses were used to isolate and quantify the effects of the various fabric and fibre content variables on the above mentioned comfort related properties of the various clothing ensembles. This study indicated that the suiting fabric structural properties (notably air permeability), had a more significant influence than either fibre blend or suiting fabric, as measured on WalterTM, a thermal sweating fabric manikin.
- Full Text:
- Date Issued: 2017
A comparison of the implementation of equal pay for work of equal value with Canadian law
- Authors: Mamashela, Ntsoaki Lydia
- Date: 2017
- Subjects: Equal pay for equal work -- Law and legislation -- Canada Equal pay for equal work -- Law and Legislation -- South Africa , Pay equity -- Canada Pay equity -- South Africa Labor laws and legislation -- Canada Labor laws and legislation -- South Africa
- Language: English
- Type: Thesis , Masters , LLM
- Identifier: http://hdl.handle.net/10948/18332 , vital:28622
- Description: The consolidation of 22 years of democracy and 20 years of the Constitution of the Republic of South Africa entrenched the need to eradicate social and economic inequalities, particularly those that stem from our history of colonialism, apartheid and patriarchy, which brought pain and suffering to the great majority of our people, in particular Black people. Therefore, the passing of the Constitution of the Republic of South Africa (Constitution)1 20 years ago, marked a turning point in our history by giving expression firstly, to the Freedom Charter and secondly, by upholding the values of human dignity, equality, freedom and social justice in a united, non-racial and nonsexist society where every South African may flourish. However, despite the fact that the Bill of Rights in the Constitution provides that everyone is equal before the law and that equality includes the full and equal enjoyment of all rights and freedom, discriminatory practices, in particular, pay inequalities, are still rife in our country. It is against this backdrop that the historical background of the employment discrimination law in South Africa, which over a period of time, contributed significantly to the high levels of inequalities in pay experienced by the previously disadvantaged groups, such as Black people, women and people with disabilities becomes critical. This aspect points to the importance of understanding the context within which the principle of “Equal Pay for Work of Equal Value” has been and should be implemented in South Africa compared to Canada. Therefore, drawing from the review of the legislation and the implementation processes of the principle of equal pay for work of equal value, the following best practices/ lessons learned were identified: 108 of 1996. The Canadian Ontario Pay Equity Act states that the value of job classes be based on factors such as skill, effort, responsibility and working conditions. This Act also requires the employer to take proactive steps to institute a jobevaluation scheme, and the participation of the social partners and the affected workers is crucial. It is submitted that there are similarities in these requirements with those contained in the Employment Equity Regulations, 2014, which implies that the South African legislative framework draws on this best practice. The Ontario Employment Standards Act allows the comparison to be drawn with the establishment of the same employer in the same municipality, as well as with establishments to which a worker can be transferred. In this regard, it is observed that the new provisions on equal pay in section 6(4) of the Employment Equity Amendment Act, 2013, limits only the comparison with the employees of the “same employer” without elaborating further into the same municipality or with establishments to which a worker can be transferred. Under Ontario Pay Equity Act, even if there is no precise comparator in the establishment doing work of equal value, the employer must ensure that the worker’s pay is proportionate to others doing work of proportionate value. In the context of South African legislation, a comparison on the basis of proportionate value is not catered for. The meaning of “work of equal value” refers to the work that is the same (identical or interchangeable), substantially the same (sufficiently similar), or of equal value (accorded the same value) when compared to an appropriate comparator. In justifying equal pay, the Ontario statute provides that formal seniority systems and performance-related pay can justify unequal pay only if they do not discriminate on the grounds of gender. This is similar to the South African statute, in particular, regulation 7 of the Employment Equity Regulations, 2014, which include seniority and performance as some of the factors that may justify unequal pay only if they do not unfairly discriminate on one or combination of the listed grounds, and on any other arbitrary ground as prescribed by section 6(1) of the EEA as amended. As per the Ontario legislation, the employer cannot reduce the rate of remuneration in order to comply with the principle of equal pay for work of equal value. Similarly, in the South African legislation, in particular, regulation 7 of the Employment Equity Regulations, 2014, it prevents levelling down of pay in instances of demotions and in transfer of contracts (section 197 of the LRA). There is a requirement in terms of the Ontario Pay Equity Act, that employers must establish and maintain pay equity in their establishment in consultation with the bargaining agent (trade unions); and after the agreement, post a Pay Equity Plan in its workplace. In terms of South African legislation, the EEA does not have a requirement for a Pay Equity Plan, however, designated employers (those required to comply with Chapter III of the EEA) are required in terms of sections 19(1) and 20 of the EEA to conduct a review of their workplace policies, practices and procedures, inclusive of remuneration and benefits; and develop and implement affirmative-action measures to address any unfair discrimination practices by including these measures in their Employment Equity Plans. Furthermore, in terms of section 27 of the EEA, designated employers are then required to submit their annual Income Differential Statements to the Employment Conditions Commission (ECC) on the remuneration and benefits received in each occupational level of that employer’s workforce. In relation to dealing with pay-equity disputes, the Ontario Pay Equity Act, establishes a Pay Equity Commission, which consists of a Pay Equity Office, inclusive of Review Officers and the Hearings Tribunal that are mandated to specifically enforce the equal-pay-for-work-of-equal-value principle. Contrary, in South Africa, the legislation does not cater for the establishment of a Pay Equity Commission with exclusive mandate to deal with pay-equity cases. In this regard, the various courts and the CCMA which are mandated to deal with equal-pay disputes are also mandated to deal with other labour disputes emanating from other labour legislation, e.g. the LRA, BCEA, EEA, UIA, OHSA, COIDA, etc. The Review Officers in the Pay Equity Office in Ontario are mandated to monitor the implementation and maintenance of the Pay Equity Plans as per section 34 of the Pay Equity Act in Ontario. In South Africa, the EEA makes provision for DG Review process in terms of section 43, where the DG of Labour can subject any organization for a review to assess its compliance with the requirements of the EEA as whole, and not specifically to assess the implementation of the principle of equal pay for work of equal value. Notably, assessment of income differentials to promote equal pay may form part of the DG review process. In light of the above best practices / lessons learned, the following recommendations are made to inform the improvement plans of the implementation of the principle of equal pay for work of equal value in the South African labour market: Conducting of continuous advocacy campaigns to raise awareness and educate all stakeholders, i.e. employers, employees and trade unions on the principle of equal pay for work of equal value. Development of further policy guidelines in relation to equal pay consultations within the workplace between the employer and the employees, including where applicable registered trade unions. A policy directive on the “equal-pay consultation” will promote not only transparency around pay and benefit structures, but will encourage proactive measures from employers to develop pay/remuneration policies, including establishing remuneration committees; conducting job evaluations; implementing job-grading systems and performance-evaluation systems to promote the implementation of the principle of equal pay for work of equal value. 2 SS 115(4) and 158(1)(j) of 66 of 1995. Minimum wage-setting bodies should have the duty to apply the principle of equal pay for work of equal value in the setting of minimum wages. Collective bargaining structures such as bargaining councils should have a duty to apply and enforce the principle of equal pay for work of equal value in the wage-negotiation process and conclusion of collective agreements. Given the importance of collective bargaining in wage-setting in South Africa, there should be a duty on the social partners to include the principle of equal pay for work of equal value in all collective agreements. Industry-wide comparisons should be utilized, particularly in sectors in which collective bargaining operates at a sectoral level. Alternatively, the “Proxy” method as developed in Ontario, should be considered. Proportionate pay, as developed in Ontario, should be considered in cases where there is no comparator doing work of equal value, employed by the same employer. Possible legislative amendments to section 27 of the EEA to include a new provision, requiring employers to develop and implement a Pay Equity Plan outlining how they intend complying with the principle of equal pay for work of equal value. Then an annual progress report must be submitted to the Director General of Labour on how the Pay Equity Plan has been implemented instead of the current submission of an Income Differential Statement to the ECC. Finally, compliance with the principle of equal pay for work of equal value is required as a condition for accessing State Contracts under section 53 of the EEA when this section is promulgated in the near future. It can be deduced from the review process that the principle of equal pay for work of equal is a complex and specialized area. However, it was also clear that in both South Africa and Canada, the issue of equal pay is seen, not only as a workplace issue, but as an important Constitutional fundamental human-right imperative to the achievement of equality in a society as a whole.
- Full Text:
- Date Issued: 2017
- Authors: Mamashela, Ntsoaki Lydia
- Date: 2017
- Subjects: Equal pay for equal work -- Law and legislation -- Canada Equal pay for equal work -- Law and Legislation -- South Africa , Pay equity -- Canada Pay equity -- South Africa Labor laws and legislation -- Canada Labor laws and legislation -- South Africa
- Language: English
- Type: Thesis , Masters , LLM
- Identifier: http://hdl.handle.net/10948/18332 , vital:28622
- Description: The consolidation of 22 years of democracy and 20 years of the Constitution of the Republic of South Africa entrenched the need to eradicate social and economic inequalities, particularly those that stem from our history of colonialism, apartheid and patriarchy, which brought pain and suffering to the great majority of our people, in particular Black people. Therefore, the passing of the Constitution of the Republic of South Africa (Constitution)1 20 years ago, marked a turning point in our history by giving expression firstly, to the Freedom Charter and secondly, by upholding the values of human dignity, equality, freedom and social justice in a united, non-racial and nonsexist society where every South African may flourish. However, despite the fact that the Bill of Rights in the Constitution provides that everyone is equal before the law and that equality includes the full and equal enjoyment of all rights and freedom, discriminatory practices, in particular, pay inequalities, are still rife in our country. It is against this backdrop that the historical background of the employment discrimination law in South Africa, which over a period of time, contributed significantly to the high levels of inequalities in pay experienced by the previously disadvantaged groups, such as Black people, women and people with disabilities becomes critical. This aspect points to the importance of understanding the context within which the principle of “Equal Pay for Work of Equal Value” has been and should be implemented in South Africa compared to Canada. Therefore, drawing from the review of the legislation and the implementation processes of the principle of equal pay for work of equal value, the following best practices/ lessons learned were identified: 108 of 1996. The Canadian Ontario Pay Equity Act states that the value of job classes be based on factors such as skill, effort, responsibility and working conditions. This Act also requires the employer to take proactive steps to institute a jobevaluation scheme, and the participation of the social partners and the affected workers is crucial. It is submitted that there are similarities in these requirements with those contained in the Employment Equity Regulations, 2014, which implies that the South African legislative framework draws on this best practice. The Ontario Employment Standards Act allows the comparison to be drawn with the establishment of the same employer in the same municipality, as well as with establishments to which a worker can be transferred. In this regard, it is observed that the new provisions on equal pay in section 6(4) of the Employment Equity Amendment Act, 2013, limits only the comparison with the employees of the “same employer” without elaborating further into the same municipality or with establishments to which a worker can be transferred. Under Ontario Pay Equity Act, even if there is no precise comparator in the establishment doing work of equal value, the employer must ensure that the worker’s pay is proportionate to others doing work of proportionate value. In the context of South African legislation, a comparison on the basis of proportionate value is not catered for. The meaning of “work of equal value” refers to the work that is the same (identical or interchangeable), substantially the same (sufficiently similar), or of equal value (accorded the same value) when compared to an appropriate comparator. In justifying equal pay, the Ontario statute provides that formal seniority systems and performance-related pay can justify unequal pay only if they do not discriminate on the grounds of gender. This is similar to the South African statute, in particular, regulation 7 of the Employment Equity Regulations, 2014, which include seniority and performance as some of the factors that may justify unequal pay only if they do not unfairly discriminate on one or combination of the listed grounds, and on any other arbitrary ground as prescribed by section 6(1) of the EEA as amended. As per the Ontario legislation, the employer cannot reduce the rate of remuneration in order to comply with the principle of equal pay for work of equal value. Similarly, in the South African legislation, in particular, regulation 7 of the Employment Equity Regulations, 2014, it prevents levelling down of pay in instances of demotions and in transfer of contracts (section 197 of the LRA). There is a requirement in terms of the Ontario Pay Equity Act, that employers must establish and maintain pay equity in their establishment in consultation with the bargaining agent (trade unions); and after the agreement, post a Pay Equity Plan in its workplace. In terms of South African legislation, the EEA does not have a requirement for a Pay Equity Plan, however, designated employers (those required to comply with Chapter III of the EEA) are required in terms of sections 19(1) and 20 of the EEA to conduct a review of their workplace policies, practices and procedures, inclusive of remuneration and benefits; and develop and implement affirmative-action measures to address any unfair discrimination practices by including these measures in their Employment Equity Plans. Furthermore, in terms of section 27 of the EEA, designated employers are then required to submit their annual Income Differential Statements to the Employment Conditions Commission (ECC) on the remuneration and benefits received in each occupational level of that employer’s workforce. In relation to dealing with pay-equity disputes, the Ontario Pay Equity Act, establishes a Pay Equity Commission, which consists of a Pay Equity Office, inclusive of Review Officers and the Hearings Tribunal that are mandated to specifically enforce the equal-pay-for-work-of-equal-value principle. Contrary, in South Africa, the legislation does not cater for the establishment of a Pay Equity Commission with exclusive mandate to deal with pay-equity cases. In this regard, the various courts and the CCMA which are mandated to deal with equal-pay disputes are also mandated to deal with other labour disputes emanating from other labour legislation, e.g. the LRA, BCEA, EEA, UIA, OHSA, COIDA, etc. The Review Officers in the Pay Equity Office in Ontario are mandated to monitor the implementation and maintenance of the Pay Equity Plans as per section 34 of the Pay Equity Act in Ontario. In South Africa, the EEA makes provision for DG Review process in terms of section 43, where the DG of Labour can subject any organization for a review to assess its compliance with the requirements of the EEA as whole, and not specifically to assess the implementation of the principle of equal pay for work of equal value. Notably, assessment of income differentials to promote equal pay may form part of the DG review process. In light of the above best practices / lessons learned, the following recommendations are made to inform the improvement plans of the implementation of the principle of equal pay for work of equal value in the South African labour market: Conducting of continuous advocacy campaigns to raise awareness and educate all stakeholders, i.e. employers, employees and trade unions on the principle of equal pay for work of equal value. Development of further policy guidelines in relation to equal pay consultations within the workplace between the employer and the employees, including where applicable registered trade unions. A policy directive on the “equal-pay consultation” will promote not only transparency around pay and benefit structures, but will encourage proactive measures from employers to develop pay/remuneration policies, including establishing remuneration committees; conducting job evaluations; implementing job-grading systems and performance-evaluation systems to promote the implementation of the principle of equal pay for work of equal value. 2 SS 115(4) and 158(1)(j) of 66 of 1995. Minimum wage-setting bodies should have the duty to apply the principle of equal pay for work of equal value in the setting of minimum wages. Collective bargaining structures such as bargaining councils should have a duty to apply and enforce the principle of equal pay for work of equal value in the wage-negotiation process and conclusion of collective agreements. Given the importance of collective bargaining in wage-setting in South Africa, there should be a duty on the social partners to include the principle of equal pay for work of equal value in all collective agreements. Industry-wide comparisons should be utilized, particularly in sectors in which collective bargaining operates at a sectoral level. Alternatively, the “Proxy” method as developed in Ontario, should be considered. Proportionate pay, as developed in Ontario, should be considered in cases where there is no comparator doing work of equal value, employed by the same employer. Possible legislative amendments to section 27 of the EEA to include a new provision, requiring employers to develop and implement a Pay Equity Plan outlining how they intend complying with the principle of equal pay for work of equal value. Then an annual progress report must be submitted to the Director General of Labour on how the Pay Equity Plan has been implemented instead of the current submission of an Income Differential Statement to the ECC. Finally, compliance with the principle of equal pay for work of equal value is required as a condition for accessing State Contracts under section 53 of the EEA when this section is promulgated in the near future. It can be deduced from the review process that the principle of equal pay for work of equal is a complex and specialized area. However, it was also clear that in both South Africa and Canada, the issue of equal pay is seen, not only as a workplace issue, but as an important Constitutional fundamental human-right imperative to the achievement of equality in a society as a whole.
- Full Text:
- Date Issued: 2017
A content analysis on the use of Facebook to engage with selected Gauteng provincial government stakeholders
- Authors: Sibuyi, Tendani Dolly
- Date: 2017
- Subjects: Content analysis (Communication) Online social networks.
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/12122 , vital:27034
- Description: Using qualitative content analysis, this research study explored the Gauteng Provincial Government (GPG) social media use, with specific reference to Facebook, as a communication tool to engage with stakeholders. The study looked at how Facebook is used to promote two-way communication between the government and citizens, based on the principles of the Excellence Theory, which advocates for communication models developed by Grunt and Hunt (1984). The diagonal principles by Kent and Taylor (1998) used as a strategic framework to facilitate relationship building with the public and the organisations, were also explored. The results indicated that the majority of the departments are active on Facebook, however not at a satisfactory level. The majority of the departments failed to use all the six dialogic principles to leverage two-way communication, in particular creation of the dialogue loop which facilitates the building of ongoing relationships and feedback. Some of the departments have not fully taken the opportunity to increase the engagement and dialogue through posting photos on Facebook walls. The numbers of videos posted were extremely low. The majority of the departments utilised the social media platform, Facebook, as a one-way communication, such as publishing of media statements, announcements, media conferences and interviews among others. Most of the departments use Facebook for information dissemination especially on events and campaigns. The poor use of Facebook can be attributed to the challenges such as a lack of resources, especially a budget, lack of skills on effective use of social media, the continuous use of one-way communication by the government and a lack of budget among others. The findings correlate to the previous studies that found a lack of proper engagement, dialogue and interactivity on government’s Facebook pages.
- Full Text:
- Date Issued: 2017
- Authors: Sibuyi, Tendani Dolly
- Date: 2017
- Subjects: Content analysis (Communication) Online social networks.
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/12122 , vital:27034
- Description: Using qualitative content analysis, this research study explored the Gauteng Provincial Government (GPG) social media use, with specific reference to Facebook, as a communication tool to engage with stakeholders. The study looked at how Facebook is used to promote two-way communication between the government and citizens, based on the principles of the Excellence Theory, which advocates for communication models developed by Grunt and Hunt (1984). The diagonal principles by Kent and Taylor (1998) used as a strategic framework to facilitate relationship building with the public and the organisations, were also explored. The results indicated that the majority of the departments are active on Facebook, however not at a satisfactory level. The majority of the departments failed to use all the six dialogic principles to leverage two-way communication, in particular creation of the dialogue loop which facilitates the building of ongoing relationships and feedback. Some of the departments have not fully taken the opportunity to increase the engagement and dialogue through posting photos on Facebook walls. The numbers of videos posted were extremely low. The majority of the departments utilised the social media platform, Facebook, as a one-way communication, such as publishing of media statements, announcements, media conferences and interviews among others. Most of the departments use Facebook for information dissemination especially on events and campaigns. The poor use of Facebook can be attributed to the challenges such as a lack of resources, especially a budget, lack of skills on effective use of social media, the continuous use of one-way communication by the government and a lack of budget among others. The findings correlate to the previous studies that found a lack of proper engagement, dialogue and interactivity on government’s Facebook pages.
- Full Text:
- Date Issued: 2017
A critical analysis of the functionality of School Governing Bodies (SGBS) in selected rural and urban schools in East London district: Eastern Cape Province
- Authors: Tetani, Nkosinathi Steven
- Date: 2017
- Subjects: School boards -- South Africa -- East London Education -- Parent participation -- South Africa -- East London
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/20834 , vital:29405
- Description: The purpose of this study is to critically analyse the functionality of School Governing Bodies (SGBs) in selected rural and township public schools in the East London Education district in the Province of the Eastern Cape. The study will examine the challenges that limit SGBs in discharging their responsibilities and functions as envisaged in sections 20 and 21 of the South African Schools Act, 1996 ( Act 84 of 1996). Particular attention will be paid to factors that limit SGBs in financial management, procurement, fund raising, policy understanding or lack thereof in regard to school finances, finance policy development and implementation and recommendation to the Head of Department the employment of teaching and nonteaching staff of the school. The central question is whether or not SGBs are able to understand legislative framework that empowers them to discharge their roles, functions and responsibilities in school governance. The study will examine whether or not SGBs are empowered adequately to understand, and therefore implement, for example, the Public Finance Management Act, 1999(Act 1 of 1999) as amended which determines how public finances must be managed. A qualitative study will be conducted by selecting and sampling one rural primary school and one high school, one township primary school and one high school. Sampling will be drawn according to the functional areas and membership of SGB of an ordinary public school as envisaged in section 23 (2) (a) to (d) of the South African Schools Act, 1996. Questionnaires will be developed for data collection from the focus group as data sources. Each SGB from each school will be interviewed separately so that the researcher is able to handle a small sample at a time and to get as much data as possible. It is generally assumed that the levels of literacy in rural areas and townships is at low levels, thus, affecting the SGB in understanding policy and legislative framework that empowers SGBs to function as required by law. The study will therefore examine these assumptions and recommend how the Functionality of the SGBs can be improved. Policy adjustments and amendments will also be suggested.
- Full Text:
- Date Issued: 2017
- Authors: Tetani, Nkosinathi Steven
- Date: 2017
- Subjects: School boards -- South Africa -- East London Education -- Parent participation -- South Africa -- East London
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/20834 , vital:29405
- Description: The purpose of this study is to critically analyse the functionality of School Governing Bodies (SGBs) in selected rural and township public schools in the East London Education district in the Province of the Eastern Cape. The study will examine the challenges that limit SGBs in discharging their responsibilities and functions as envisaged in sections 20 and 21 of the South African Schools Act, 1996 ( Act 84 of 1996). Particular attention will be paid to factors that limit SGBs in financial management, procurement, fund raising, policy understanding or lack thereof in regard to school finances, finance policy development and implementation and recommendation to the Head of Department the employment of teaching and nonteaching staff of the school. The central question is whether or not SGBs are able to understand legislative framework that empowers them to discharge their roles, functions and responsibilities in school governance. The study will examine whether or not SGBs are empowered adequately to understand, and therefore implement, for example, the Public Finance Management Act, 1999(Act 1 of 1999) as amended which determines how public finances must be managed. A qualitative study will be conducted by selecting and sampling one rural primary school and one high school, one township primary school and one high school. Sampling will be drawn according to the functional areas and membership of SGB of an ordinary public school as envisaged in section 23 (2) (a) to (d) of the South African Schools Act, 1996. Questionnaires will be developed for data collection from the focus group as data sources. Each SGB from each school will be interviewed separately so that the researcher is able to handle a small sample at a time and to get as much data as possible. It is generally assumed that the levels of literacy in rural areas and townships is at low levels, thus, affecting the SGB in understanding policy and legislative framework that empowers SGBs to function as required by law. The study will therefore examine these assumptions and recommend how the Functionality of the SGBs can be improved. Policy adjustments and amendments will also be suggested.
- Full Text:
- Date Issued: 2017
A critical analysis of the income tax implications of loan account funding in the small and medium-sized enterprises (SMEs) environment
- Authors: Van Zyl, Gideon Pieter
- Date: 2017
- Subjects: Income tax -- South Africa Small business -- Taxation -- South Africa , Debt -- Management Small business -- Finance -- Management
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/21230 , vital:29459
- Description: The global economy is still recovering from the effects of the sub-prime crisis. The economic downturn has created international tax policies that seem to encourage debt funding. Some commentators are of the view that debt and equity should have a uniform tax treatment. South Africa has not escaped the aftermath of the economic meltdown and had three credit downgrades since the second half of 2009. The first objective of this treatise was to determine whether loan funding still has a role to play in a SME environment. This was considered in the context of interest-free or low-interest rate loans advanced by companies to shareholders or other connected persons and interest-bearing loans due by companies that in substance clearly have equity features. The primary enquiry pertaining to debit loans is whether the debt arose by virtue of any share held in the company. It is submitted that a causal connection is required between any share in that company and the advance made. Where a company parts with funds for no quid pro quo a deemed dividend in specie is triggered. Conversely, where a loan was made on commercial grounds the company will not be in breach, even if the loan is interest-free. A loan that lacks a reasonable redemption period is more akin to equity and to this extent a deemed dividend will be triggered where a loan owing by a company to a shareholder or other connected person is not redeemable within 30 years. There is ambiguity with regards to the inception of the 30-year period for pre-existing loan agreements. Taking the contra fiscum rule into account, it is submitted that the 30-year period should only commence from the effective date due to the impracticalities involved and because the concept of an ‘instrument’ did not previously exist. It is submitted that shareholder and other connected person loans are not by default equity, to the extent that the transaction is on commercial grounds and in substance a loan. It is further submitted that loan funding still has a role to play in a SME environment and that South Africa has no need for uniform tax rules pertaining to debt and equity, due to the anti-avoidance provisions highlighted above. The poor state of the local economy prompted Treasury to introduce new debt relief rules to assist distressed debtors. The second objective of this treatise was to analyse whether the new rules will provide tangible relief to distressed debtors as this was one of the short comings of the previous system. It is submitted that the new ordering rules delay the incurrence of an immediate tax as trading stock held and not disposed of, the base cost of an asset or the balance of an assessed capital loss is first reduced compared to the old rules where it instantly triggered a recoupment or a deemed disposal for CGT purposes. Tangible relief is provided to distressed debtors as a tax debt reduced has no normal tax consequences. This provides an opportunity for companies under business rescue because SARS rank on par with concurrent creditors. As a result, the tax debt reduced is likely to be higher under business rescue than liquidation.
- Full Text:
- Date Issued: 2017
- Authors: Van Zyl, Gideon Pieter
- Date: 2017
- Subjects: Income tax -- South Africa Small business -- Taxation -- South Africa , Debt -- Management Small business -- Finance -- Management
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/21230 , vital:29459
- Description: The global economy is still recovering from the effects of the sub-prime crisis. The economic downturn has created international tax policies that seem to encourage debt funding. Some commentators are of the view that debt and equity should have a uniform tax treatment. South Africa has not escaped the aftermath of the economic meltdown and had three credit downgrades since the second half of 2009. The first objective of this treatise was to determine whether loan funding still has a role to play in a SME environment. This was considered in the context of interest-free or low-interest rate loans advanced by companies to shareholders or other connected persons and interest-bearing loans due by companies that in substance clearly have equity features. The primary enquiry pertaining to debit loans is whether the debt arose by virtue of any share held in the company. It is submitted that a causal connection is required between any share in that company and the advance made. Where a company parts with funds for no quid pro quo a deemed dividend in specie is triggered. Conversely, where a loan was made on commercial grounds the company will not be in breach, even if the loan is interest-free. A loan that lacks a reasonable redemption period is more akin to equity and to this extent a deemed dividend will be triggered where a loan owing by a company to a shareholder or other connected person is not redeemable within 30 years. There is ambiguity with regards to the inception of the 30-year period for pre-existing loan agreements. Taking the contra fiscum rule into account, it is submitted that the 30-year period should only commence from the effective date due to the impracticalities involved and because the concept of an ‘instrument’ did not previously exist. It is submitted that shareholder and other connected person loans are not by default equity, to the extent that the transaction is on commercial grounds and in substance a loan. It is further submitted that loan funding still has a role to play in a SME environment and that South Africa has no need for uniform tax rules pertaining to debt and equity, due to the anti-avoidance provisions highlighted above. The poor state of the local economy prompted Treasury to introduce new debt relief rules to assist distressed debtors. The second objective of this treatise was to analyse whether the new rules will provide tangible relief to distressed debtors as this was one of the short comings of the previous system. It is submitted that the new ordering rules delay the incurrence of an immediate tax as trading stock held and not disposed of, the base cost of an asset or the balance of an assessed capital loss is first reduced compared to the old rules where it instantly triggered a recoupment or a deemed disposal for CGT purposes. Tangible relief is provided to distressed debtors as a tax debt reduced has no normal tax consequences. This provides an opportunity for companies under business rescue because SARS rank on par with concurrent creditors. As a result, the tax debt reduced is likely to be higher under business rescue than liquidation.
- Full Text:
- Date Issued: 2017
A customer retention framework for the port of Ngqura container commodity
- Authors: Myoli, Chuma
- Date: 2017
- Subjects: Customer loyalty -- South Africa -- Port Elizabeth , Customer relations -- South Africa -- Port Elizabeth Harbors -- Economic aspects -- South Africa -- Port Elizabeth Shipping -- South Africa -- Port Elizabeth -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/14179 , vital:27440
- Description: The maritime sector plays an important role in economies across the globe. Ports in particular are the backbone of the economy of countries endowed with shorelines as they facilitate foreign trade through the importation and exportation of goods to and from their domestic markets. South Africa’s latest addition to its complimentary ports system, the Port of Ngqura, is positioned as a container transshipment hub and a gateway port to Africa with its world-class infrastructure and deep-water container berths at 18 metres, the deepest on the African continent. Ports, whose main mandate is the container commodity, struggle to retain customers as the container industry is a fickle one. As a result, the retention of transshipment container cargo customers remain a challenge for ports. In recent years, ports have to compete more aggressively for their participation in major logistics networks and these days, the ports of the same region are increasingly competing with each other. There are clusters of ports with the same type of supply located within a region competing with other clusters of ports in other regions. The main objective of this study was to propose a customer retention framework for the Port of Ngqura to be used as part of the marketing strategy to possibly retain customers, grow market share and to increase profits. The study focused on the effect of components such as value proposition, customer service quality, customer satisfaction, customer relationship management and customer loyalty on customer retention. After the exercise of testing statistical reliability, the researcher established that the measuring instrument for the component of value proposition was deemed unreliable and therefore, does not necessarily lead to customer retention for the Port of Ngqura. Nunnally (1978) recommends that instruments used in basic research have reliability of 0.70 or higher. The Cronbach Alpha score for the value proposition measuring scale was 0.41, which is below the recommended 0.70. The measuring instruments of the remaining four components of customer service quality, customer satisfaction, customer relationship management and customer loyalty as influencers of customer retention proved to be reliable due to the Cronbach Alpha score being above the recommended 0.70 for all four measuring instruments. In conclusion, this study showed the importance of customer retention and more importantly, how the mentioned reliable four components affect customer retention at the Port of Ngqura. Recommendations were presented by the author on how to integrate the components of customer retention into a retention framework that can contribute to the profitability of the port. The findings of this study led to the recommendation of the need for the Port of Ngqura to firstly, incorporate customer retention into overall marketing strategy and to thus be aggressive as customer relationship building is crucial in retaining customers and growing market share in today’s competitive port environment. Secondly, the port needs to segment its target customers, it is recommended that the target market be well defined, understood and segmented based on industry (shipping line, clearing and forwarding agency, fruit, automotive or wool) and amount of volumes and revenue brought to the Port of Ngqura. Thirdly, leadership involvement as at the strategic level of Transnet Group and Transnet National Ports Authority, executive leaders need to be involved in the implementation of customer retention for marketing of the port as they are the ones that have a high delegation of authority when it comes to decision making. It is also recommended that the measurement of success be clearly defined and linked to the objectives for the implementation of customer retention. The marketers and the Port of Ngqura, using customer relationship strategies, should devise ways of measuring loyalty to the port and the brand, the reputation of the port, service quality and customer satisfaction. Employee training is the most critical recommendation as they must be well trained and equipped to execute their duties, they must be knowledgeable about the maritime industry as well as the business of their customers, fully understand their customers’ needs and have customer empathy. Ports can also improve service quality by focusing on port and terminal efficiency by conducting benchmark studies with high ranked ports like the Port of Singapore as they are known for high levels of efficiency in the market. By improving service quality, the port will improve customer satisfaction and achieve customer loyalty and ultimately, retention.
- Full Text:
- Date Issued: 2017
- Authors: Myoli, Chuma
- Date: 2017
- Subjects: Customer loyalty -- South Africa -- Port Elizabeth , Customer relations -- South Africa -- Port Elizabeth Harbors -- Economic aspects -- South Africa -- Port Elizabeth Shipping -- South Africa -- Port Elizabeth -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/14179 , vital:27440
- Description: The maritime sector plays an important role in economies across the globe. Ports in particular are the backbone of the economy of countries endowed with shorelines as they facilitate foreign trade through the importation and exportation of goods to and from their domestic markets. South Africa’s latest addition to its complimentary ports system, the Port of Ngqura, is positioned as a container transshipment hub and a gateway port to Africa with its world-class infrastructure and deep-water container berths at 18 metres, the deepest on the African continent. Ports, whose main mandate is the container commodity, struggle to retain customers as the container industry is a fickle one. As a result, the retention of transshipment container cargo customers remain a challenge for ports. In recent years, ports have to compete more aggressively for their participation in major logistics networks and these days, the ports of the same region are increasingly competing with each other. There are clusters of ports with the same type of supply located within a region competing with other clusters of ports in other regions. The main objective of this study was to propose a customer retention framework for the Port of Ngqura to be used as part of the marketing strategy to possibly retain customers, grow market share and to increase profits. The study focused on the effect of components such as value proposition, customer service quality, customer satisfaction, customer relationship management and customer loyalty on customer retention. After the exercise of testing statistical reliability, the researcher established that the measuring instrument for the component of value proposition was deemed unreliable and therefore, does not necessarily lead to customer retention for the Port of Ngqura. Nunnally (1978) recommends that instruments used in basic research have reliability of 0.70 or higher. The Cronbach Alpha score for the value proposition measuring scale was 0.41, which is below the recommended 0.70. The measuring instruments of the remaining four components of customer service quality, customer satisfaction, customer relationship management and customer loyalty as influencers of customer retention proved to be reliable due to the Cronbach Alpha score being above the recommended 0.70 for all four measuring instruments. In conclusion, this study showed the importance of customer retention and more importantly, how the mentioned reliable four components affect customer retention at the Port of Ngqura. Recommendations were presented by the author on how to integrate the components of customer retention into a retention framework that can contribute to the profitability of the port. The findings of this study led to the recommendation of the need for the Port of Ngqura to firstly, incorporate customer retention into overall marketing strategy and to thus be aggressive as customer relationship building is crucial in retaining customers and growing market share in today’s competitive port environment. Secondly, the port needs to segment its target customers, it is recommended that the target market be well defined, understood and segmented based on industry (shipping line, clearing and forwarding agency, fruit, automotive or wool) and amount of volumes and revenue brought to the Port of Ngqura. Thirdly, leadership involvement as at the strategic level of Transnet Group and Transnet National Ports Authority, executive leaders need to be involved in the implementation of customer retention for marketing of the port as they are the ones that have a high delegation of authority when it comes to decision making. It is also recommended that the measurement of success be clearly defined and linked to the objectives for the implementation of customer retention. The marketers and the Port of Ngqura, using customer relationship strategies, should devise ways of measuring loyalty to the port and the brand, the reputation of the port, service quality and customer satisfaction. Employee training is the most critical recommendation as they must be well trained and equipped to execute their duties, they must be knowledgeable about the maritime industry as well as the business of their customers, fully understand their customers’ needs and have customer empathy. Ports can also improve service quality by focusing on port and terminal efficiency by conducting benchmark studies with high ranked ports like the Port of Singapore as they are known for high levels of efficiency in the market. By improving service quality, the port will improve customer satisfaction and achieve customer loyalty and ultimately, retention.
- Full Text:
- Date Issued: 2017
A fibre utilisation comparison of two harvesting systems in eucalyptus grandis in the Kwa-Zulu natal forestry region of South Africa
- Nxumalo, Sikhumbuzo Khethukuthula, McEwan, Andrew
- Authors: Nxumalo, Sikhumbuzo Khethukuthula , McEwan, Andrew
- Date: 2017
- Subjects: Eucalyptus grandis -- South Africa -- KwaZulu-Natal Harvesting -- South Africa -- KwaZulu-Natal
- Language: English
- Type: Thesis , Masters , Degree
- Identifier: http://hdl.handle.net/10948/20592 , vital:29331
- Description: Global timber demand is increasing as the level of technology continues to improve in many parts of the world. There needs to be more focus on renewable energy resources which will have a reduced negative impact on the environment. There is limited land area for timber plantations and this necessitates effective use of land from both an environmental and a commercial point of view. This research aimed at quantifying and comparing the fibre utilisation of two harvesting systems operating in Eucalyptus grandis pulpwood plantations. This was done using a general linear model, whereby the fibre loss areas were identified and used as the dependent variables, whilst diameter at breast height (DBH), site and harvesting systems were used as the independent variables. The research also aimed at determining the amount of fibre each system could recover, where fibre is lost or gained in each harvesting system and also whether one of the harvesting systems is able to recover more fibre than the other. The research investigated two harvesting systems in Eucalyptus grandis pulpwood plantations. These systems consisted of the full tree chain flail delimber debarker and chipper (FT CFDD&C) system and the cut-to-length (CTL) motor-manual system. These systems operated close to one another to ensure that the research was carried out on comparable paired plots. Two sites were identified to carry out research after a pilot study was done to test the feasibility. Using the FT CFDD&C system, trees were felled by means of a feller buncher. A grapple skidder was used for extraction to the landing, a chain flail delimber debarker (CFDD) for debarking and debranching and a roadside chipper for converting the boles into chips. The second CTL motor-manual system was modified into a tree length system to suit the conditions of the study due to infield chipping requiring longer lengths. Therefore, trees were felled with a chainsaw and debranched and topped infield before tree lengths were extracted to the landing site with the grapple skidder. The CFDD was used for debarking and the chipper converted boles into chips.
- Full Text:
- Date Issued: 2017
- Authors: Nxumalo, Sikhumbuzo Khethukuthula , McEwan, Andrew
- Date: 2017
- Subjects: Eucalyptus grandis -- South Africa -- KwaZulu-Natal Harvesting -- South Africa -- KwaZulu-Natal
- Language: English
- Type: Thesis , Masters , Degree
- Identifier: http://hdl.handle.net/10948/20592 , vital:29331
- Description: Global timber demand is increasing as the level of technology continues to improve in many parts of the world. There needs to be more focus on renewable energy resources which will have a reduced negative impact on the environment. There is limited land area for timber plantations and this necessitates effective use of land from both an environmental and a commercial point of view. This research aimed at quantifying and comparing the fibre utilisation of two harvesting systems operating in Eucalyptus grandis pulpwood plantations. This was done using a general linear model, whereby the fibre loss areas were identified and used as the dependent variables, whilst diameter at breast height (DBH), site and harvesting systems were used as the independent variables. The research also aimed at determining the amount of fibre each system could recover, where fibre is lost or gained in each harvesting system and also whether one of the harvesting systems is able to recover more fibre than the other. The research investigated two harvesting systems in Eucalyptus grandis pulpwood plantations. These systems consisted of the full tree chain flail delimber debarker and chipper (FT CFDD&C) system and the cut-to-length (CTL) motor-manual system. These systems operated close to one another to ensure that the research was carried out on comparable paired plots. Two sites were identified to carry out research after a pilot study was done to test the feasibility. Using the FT CFDD&C system, trees were felled by means of a feller buncher. A grapple skidder was used for extraction to the landing, a chain flail delimber debarker (CFDD) for debarking and debranching and a roadside chipper for converting the boles into chips. The second CTL motor-manual system was modified into a tree length system to suit the conditions of the study due to infield chipping requiring longer lengths. Therefore, trees were felled with a chainsaw and debranched and topped infield before tree lengths were extracted to the landing site with the grapple skidder. The CFDD was used for debarking and the chipper converted boles into chips.
- Full Text:
- Date Issued: 2017
A framework for implementing bring your own device in higher education institutions in South Africa
- Authors: De Kock, Ryan
- Date: 2017
- Subjects: Educational technology -- South Africa , Universities and colleges -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/7191 , vital:21300
- Description: Although the concept of Bring Your Own Device (BYOD) was only first introduced in 2009, organisations and higher education institutions have shown an increasing interest in and tolerance for employees and students using their own mobile devices for work and academic purposes, to such an extent that it is predicted that BYOD will become the leading practice for all educational environments by the year 2017. Although mobile device usage is increasing in higher education institutions, it has been found that currently no generally recognised framework exists to aid South African higher education institutions with the implementation of BYOD. The problem is further worsened as research suggests that the number of new mobile vulnerabilities reported each year has increased. The primary objective of this study is to develop a framework for implementing BYOD in higher education institutions in South Africa. This primary objective is divided into several secondary objectives, which collectively aim to address the proposed problem. Therefore, the secondary objectives are to understand BYOD in organisations and the challenges it brings; to determine how BYOD challenges differ in higher education institutions; to determine the key components for implementing BYOD in higher education institutions; to determine the extent to which the BYOD key components relate to a higher education institution in South Africa; and to validate the proposed BYOD framework, verifying its quality, efficacy and utility. At first, a comprehensive literature study is used to determine and understand the benefits, challenges and key components for the implementation of BYOD in both organisations and higher education institutions. Thereafter, a case study is used to determine the extent to which the components, identified in the literature study, relate to an educational institution in South Africa. The findings from the case study, in combination with the key components, are then triangulated and a preliminary framework for implementing BYOD in higher education institutions in South Africa is argued. Furthermore, elite interviews are used to determine the quality, efficacy and utility of the proposed BYOD framework. To address the proposed problem, this research proposes a stepby- step holistic framework to aid South African higher education institutions with the implementation of BYOD. This framework adds a significant contribution to the work on this topic, as it provides a foundation upon which further such research can build. It is believed that such a framework would be useful for higher education institutions in South Africa and would result in the improved implementation of BYOD.
- Full Text:
- Date Issued: 2017
- Authors: De Kock, Ryan
- Date: 2017
- Subjects: Educational technology -- South Africa , Universities and colleges -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/7191 , vital:21300
- Description: Although the concept of Bring Your Own Device (BYOD) was only first introduced in 2009, organisations and higher education institutions have shown an increasing interest in and tolerance for employees and students using their own mobile devices for work and academic purposes, to such an extent that it is predicted that BYOD will become the leading practice for all educational environments by the year 2017. Although mobile device usage is increasing in higher education institutions, it has been found that currently no generally recognised framework exists to aid South African higher education institutions with the implementation of BYOD. The problem is further worsened as research suggests that the number of new mobile vulnerabilities reported each year has increased. The primary objective of this study is to develop a framework for implementing BYOD in higher education institutions in South Africa. This primary objective is divided into several secondary objectives, which collectively aim to address the proposed problem. Therefore, the secondary objectives are to understand BYOD in organisations and the challenges it brings; to determine how BYOD challenges differ in higher education institutions; to determine the key components for implementing BYOD in higher education institutions; to determine the extent to which the BYOD key components relate to a higher education institution in South Africa; and to validate the proposed BYOD framework, verifying its quality, efficacy and utility. At first, a comprehensive literature study is used to determine and understand the benefits, challenges and key components for the implementation of BYOD in both organisations and higher education institutions. Thereafter, a case study is used to determine the extent to which the components, identified in the literature study, relate to an educational institution in South Africa. The findings from the case study, in combination with the key components, are then triangulated and a preliminary framework for implementing BYOD in higher education institutions in South Africa is argued. Furthermore, elite interviews are used to determine the quality, efficacy and utility of the proposed BYOD framework. To address the proposed problem, this research proposes a stepby- step holistic framework to aid South African higher education institutions with the implementation of BYOD. This framework adds a significant contribution to the work on this topic, as it provides a foundation upon which further such research can build. It is believed that such a framework would be useful for higher education institutions in South Africa and would result in the improved implementation of BYOD.
- Full Text:
- Date Issued: 2017
A framework for information security management in local government
- Authors: De Lange, Joshua
- Date: 2017
- Subjects: Computer security -- Management , Data protection
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/7588 , vital:21932
- Description: Information has become so pervasive within enterprises and everyday life, that it is almost indispensable. This is clear as information has become core to the business operations of any enterprise. Information and communication technology (ICT) systems are heavily relied upon to store, process and transmit this valuable commodity. Due to its immense value, information and related ICT resources have to be adequately protected. This protection of information is commonly referred to as information security.
- Full Text:
- Date Issued: 2017
- Authors: De Lange, Joshua
- Date: 2017
- Subjects: Computer security -- Management , Data protection
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/7588 , vital:21932
- Description: Information has become so pervasive within enterprises and everyday life, that it is almost indispensable. This is clear as information has become core to the business operations of any enterprise. Information and communication technology (ICT) systems are heavily relied upon to store, process and transmit this valuable commodity. Due to its immense value, information and related ICT resources have to be adequately protected. This protection of information is commonly referred to as information security.
- Full Text:
- Date Issued: 2017
A framework for the corporate governance of ICT in local government
- Delport, Petrus Marthinus Jacobus
- Authors: Delport, Petrus Marthinus Jacobus
- Date: 2017
- Subjects: Information technology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/7015 , vital:21191
- Description: Information and Communication Technology (ICT) has become critical and pervasive in any well-run modern enterprise across all sectors, which include local government. As a result, ICT demands to be managed and governed in a sustainable manner. Therefore, local government should accept the responsibility of implementing good Corporate Governance of ICT (CGICT). Without sound CGICT, ICT is unable to support local government in the achievement of their strategic objectives. This will most likely result in local government not being able to serve the interests of the community. Even though local government is aware of their responsibility regarding CGICT, the Auditor-General reports that their attempts are unsatisfactory, in this regard. This is most probably due to the fact that ample information exists on guiding local government with `what' they should do towards good CGICT, but unfortunately a lack of guidance on `how' to achieve it. Thus, it is imperative for local government to adopt a CGICT framework which provides guidance not only on what they must do towards implementing good CGICT but also on how they should achieve it. In doing so, local government would most likely be able to properly manage and govern ICT and support the needs of the community. Therefore, the aim of this study is to report on research undertaken, in order to assist local government with a CGICT framework that is relevant to their unique environment. Accordingly, this CGICT framework aims to be usable and scallable to the needs of any sized local government entity. As a result, the CGICT framework aims to be simplistic in nature to promote self-implementation of sound CGICT in local government.
- Full Text:
- Date Issued: 2017
- Authors: Delport, Petrus Marthinus Jacobus
- Date: 2017
- Subjects: Information technology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/7015 , vital:21191
- Description: Information and Communication Technology (ICT) has become critical and pervasive in any well-run modern enterprise across all sectors, which include local government. As a result, ICT demands to be managed and governed in a sustainable manner. Therefore, local government should accept the responsibility of implementing good Corporate Governance of ICT (CGICT). Without sound CGICT, ICT is unable to support local government in the achievement of their strategic objectives. This will most likely result in local government not being able to serve the interests of the community. Even though local government is aware of their responsibility regarding CGICT, the Auditor-General reports that their attempts are unsatisfactory, in this regard. This is most probably due to the fact that ample information exists on guiding local government with `what' they should do towards good CGICT, but unfortunately a lack of guidance on `how' to achieve it. Thus, it is imperative for local government to adopt a CGICT framework which provides guidance not only on what they must do towards implementing good CGICT but also on how they should achieve it. In doing so, local government would most likely be able to properly manage and govern ICT and support the needs of the community. Therefore, the aim of this study is to report on research undertaken, in order to assist local government with a CGICT framework that is relevant to their unique environment. Accordingly, this CGICT framework aims to be usable and scallable to the needs of any sized local government entity. As a result, the CGICT framework aims to be simplistic in nature to promote self-implementation of sound CGICT in local government.
- Full Text:
- Date Issued: 2017
A leadership transfer framework to improve the retention rate in the private hotel industry
- Authors: Gregersen, Peter Carl
- Date: 2017
- Subjects: Corporate culture -- South Africa , Employee retention -- South Africa , Hospitality industry -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/7160 , vital:21284
- Description: The transference of knowledge and the creation of a knowledge vault within operations of the Hospitality sector is the cornerstone to the success of this dynamic contributor to the economy, not only as a skills developer, but also as a collective group of experts that unknowingly build a community of expertise that transfer knowledge amongst themselves within an organisation. Leadership that share knowledge, whether tacit or implied, leads to the development and knowledge growth from members to those who are exposed to the intricacies of decision making and business practices. This leads then to the skills development and retention of the participants who feel nurtured and fulfilled in the employment within the organisation and view themselves as valued members. The finding of this research reveals a correlation between knowledge sharing and the desire for job security that leads to the feeling of being nurtured and finding the employment positive and enjoyable. The transference of knowledge allows the receiver of the knowledge to develop to where the point of the receiver becoming an expert in their chosen field is attained and the collective of the mangers are developed to the level of a community of experts in their various fields. However the academic qualifications of leadership is low, the significance of this highlights the level of networking amongst themselves as paramount to the success of this multi million rand industry.
- Full Text:
- Date Issued: 2017
- Authors: Gregersen, Peter Carl
- Date: 2017
- Subjects: Corporate culture -- South Africa , Employee retention -- South Africa , Hospitality industry -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/7160 , vital:21284
- Description: The transference of knowledge and the creation of a knowledge vault within operations of the Hospitality sector is the cornerstone to the success of this dynamic contributor to the economy, not only as a skills developer, but also as a collective group of experts that unknowingly build a community of expertise that transfer knowledge amongst themselves within an organisation. Leadership that share knowledge, whether tacit or implied, leads to the development and knowledge growth from members to those who are exposed to the intricacies of decision making and business practices. This leads then to the skills development and retention of the participants who feel nurtured and fulfilled in the employment within the organisation and view themselves as valued members. The finding of this research reveals a correlation between knowledge sharing and the desire for job security that leads to the feeling of being nurtured and finding the employment positive and enjoyable. The transference of knowledge allows the receiver of the knowledge to develop to where the point of the receiver becoming an expert in their chosen field is attained and the collective of the mangers are developed to the level of a community of experts in their various fields. However the academic qualifications of leadership is low, the significance of this highlights the level of networking amongst themselves as paramount to the success of this multi million rand industry.
- Full Text:
- Date Issued: 2017
A model for assessing and reporting network performance measurement in SANReN
- Authors: Draai, Kevin
- Date: 2017
- Subjects: Computer networks -- Evaluation Network performance (Telecommunication) , Computer networks -- Management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/16131 , vital:28326
- Description: The performance measurement of a service provider network is an important activity. It is required for the smooth operation of the network as well as for reporting and planning. SANReN is a service provider tasked with serving the research and education network of South Africa. It currently has no structure or process for determining network performance metrics to measure the performance of its network. The objective of this study is to determine, through a process or structure, which metrics are best suited to the SANReN environment. This study is conducted in 3 phases in order to discover and verify the solution to this problem. The phases are "Contextualisation", "Design",and "Verification". The "Contextualisation" phase includes the literature review. This provides the context for the problem area but also serves as a search function for the solution. This study adopts the design science research paradigm which requires the creation of an artefact. The "Design" phase involves the creation of the conceptual network performance measurement model. This is the artefact and a generalised model for determining the network performance metrics for an NREN. To prove the utility of the model it is implemented in the SANReN environment. This is done in the "Verification" phase. The network performance measurement model proposes a process to determine network performance metrics. This process includes getting NREN requirements and goals, defining the NRENs network design goals through these requirements, define network performance metrics from these goals, evaluating the NRENs monitoring capability, and measuring what is possible. This model provides a starting point for NRENs to determine network performance metrics tailored to its environment. This is done in the SANReN environment as a proof of concept. The utility of the model is shown through the implementation in the SANReN environment thus it can be said that it is generic.The tools that monitor the performance of the SANReN network are used to retrieve network performance data from. Through understanding the requirements, determining network design goals and performance metrics, and determining the gap the retrieving of results took place. These results are analysed and finally aggregated to provide information that feeds into SANReN reporting and planning processes. A template is provided to do the aggregation of metric results. This template provides the structure to enable metrics results aggregation but leaves the categories or labels for the reporting and planning sections blank. These categories are specific to each NREN. At this point SANReN has the aggregated information to use for planning and reporting. The model is verified and thus the study’s main research objective is satisfied.
- Full Text:
- Date Issued: 2017
- Authors: Draai, Kevin
- Date: 2017
- Subjects: Computer networks -- Evaluation Network performance (Telecommunication) , Computer networks -- Management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/16131 , vital:28326
- Description: The performance measurement of a service provider network is an important activity. It is required for the smooth operation of the network as well as for reporting and planning. SANReN is a service provider tasked with serving the research and education network of South Africa. It currently has no structure or process for determining network performance metrics to measure the performance of its network. The objective of this study is to determine, through a process or structure, which metrics are best suited to the SANReN environment. This study is conducted in 3 phases in order to discover and verify the solution to this problem. The phases are "Contextualisation", "Design",and "Verification". The "Contextualisation" phase includes the literature review. This provides the context for the problem area but also serves as a search function for the solution. This study adopts the design science research paradigm which requires the creation of an artefact. The "Design" phase involves the creation of the conceptual network performance measurement model. This is the artefact and a generalised model for determining the network performance metrics for an NREN. To prove the utility of the model it is implemented in the SANReN environment. This is done in the "Verification" phase. The network performance measurement model proposes a process to determine network performance metrics. This process includes getting NREN requirements and goals, defining the NRENs network design goals through these requirements, define network performance metrics from these goals, evaluating the NRENs monitoring capability, and measuring what is possible. This model provides a starting point for NRENs to determine network performance metrics tailored to its environment. This is done in the SANReN environment as a proof of concept. The utility of the model is shown through the implementation in the SANReN environment thus it can be said that it is generic.The tools that monitor the performance of the SANReN network are used to retrieve network performance data from. Through understanding the requirements, determining network design goals and performance metrics, and determining the gap the retrieving of results took place. These results are analysed and finally aggregated to provide information that feeds into SANReN reporting and planning processes. A template is provided to do the aggregation of metric results. This template provides the structure to enable metrics results aggregation but leaves the categories or labels for the reporting and planning sections blank. These categories are specific to each NREN. At this point SANReN has the aggregated information to use for planning and reporting. The model is verified and thus the study’s main research objective is satisfied.
- Full Text:
- Date Issued: 2017
A model to address factors that could influence the information security behaviour of computing graduates
- Mabece, Thandolwethu, Thomson, Kerry-Lynn
- Authors: Mabece, Thandolwethu , Thomson, Kerry-Lynn
- Date: 2017
- Subjects: Information technology -- Security measures , Computer security , Cyber intelligence (Computer security)
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/7355 , vital:21339
- Description: The fact that information is ubiquitous throughout most modern organisations cannot be denied. Information is not merely used as an enabler in modern organisations today, but is also used to gain a competitive advantage over competitors. Thus, information has become one of the most important business assets. It is, therefore, imperative that organisations protect information assets as they would protect other business assets. This is typically achieved through implementing various security measures.Technological and procedural security measures are largely dependent on humans. However, the incorrect behaviour of humans poses a significant threat to the protection of these information assets. Thus, it is vital to understand how human behaviour may impact the protection of information assets. While the focus of much literature is on organisations, the focus of this research is on higher education institutions and the factors of information security, with a specific focus on influencing the information security behaviour of computing graduates. Typically, computing graduates would be employed in organisations in various careers such as software developers, network administrators, database administrators and information systems analysts. Employment in these careers means that they would be closely interacting with information assets and information systems. A real problem, as identified by this research, is that currently, many higher education institutions are not consciously doing enough to positively influence the information security behaviour of their computing graduates. This research presents a model to address various factors that could influence the information security behaviour of computing graduates. The aim of this model is to assist computing educators in influencing computing graduates to adopt more secure behaviour, such as security assurance behaviour. A literature review was conducted to identify the research problem. A number of theories such as the Theory of Planned Behaviour, Protection Motivation Theory and Social Cognitive Theory were identified as being relevant for this research as they provided a theoretical foundation for factors that could influence the information security behaviour of computing graduates. Additionally, a survey was conducted to gather the opinions and perceptions of computing educators relating to information security education in higher education institutions. Results indicated that information security is not pervasively integrated within the higher education institutions surveyed. Furthermore, results revealed that most computing students were perceived to not be behaving in a secure manner with regard to information security. This could negatively influence their information security behaviour as computing graduates employed within organisations. Computing educators therefore require assistance in influencing the information security behaviour of these computing students. The proposed model to provide this assistance was developed through argumentation and modelling.
- Full Text:
- Date Issued: 2017
- Authors: Mabece, Thandolwethu , Thomson, Kerry-Lynn
- Date: 2017
- Subjects: Information technology -- Security measures , Computer security , Cyber intelligence (Computer security)
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/7355 , vital:21339
- Description: The fact that information is ubiquitous throughout most modern organisations cannot be denied. Information is not merely used as an enabler in modern organisations today, but is also used to gain a competitive advantage over competitors. Thus, information has become one of the most important business assets. It is, therefore, imperative that organisations protect information assets as they would protect other business assets. This is typically achieved through implementing various security measures.Technological and procedural security measures are largely dependent on humans. However, the incorrect behaviour of humans poses a significant threat to the protection of these information assets. Thus, it is vital to understand how human behaviour may impact the protection of information assets. While the focus of much literature is on organisations, the focus of this research is on higher education institutions and the factors of information security, with a specific focus on influencing the information security behaviour of computing graduates. Typically, computing graduates would be employed in organisations in various careers such as software developers, network administrators, database administrators and information systems analysts. Employment in these careers means that they would be closely interacting with information assets and information systems. A real problem, as identified by this research, is that currently, many higher education institutions are not consciously doing enough to positively influence the information security behaviour of their computing graduates. This research presents a model to address various factors that could influence the information security behaviour of computing graduates. The aim of this model is to assist computing educators in influencing computing graduates to adopt more secure behaviour, such as security assurance behaviour. A literature review was conducted to identify the research problem. A number of theories such as the Theory of Planned Behaviour, Protection Motivation Theory and Social Cognitive Theory were identified as being relevant for this research as they provided a theoretical foundation for factors that could influence the information security behaviour of computing graduates. Additionally, a survey was conducted to gather the opinions and perceptions of computing educators relating to information security education in higher education institutions. Results indicated that information security is not pervasively integrated within the higher education institutions surveyed. Furthermore, results revealed that most computing students were perceived to not be behaving in a secure manner with regard to information security. This could negatively influence their information security behaviour as computing graduates employed within organisations. Computing educators therefore require assistance in influencing the information security behaviour of these computing students. The proposed model to provide this assistance was developed through argumentation and modelling.
- Full Text:
- Date Issued: 2017
A normative study of the Raven's Coloured Progressive Matrices for South African children with cognitive barriers to learning
- Authors: August, Justin Oswin
- Date: 2017
- Subjects: Children -- Intelligence testing -- South Africa , Inclusive education -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/19419 , vital:28869
- Description: With the changing landscape in South Africa to a full democracy, increased research has been undertaken in the psychometric field on local and national normative studies regarding various assessment measures. The Raven’s Coloured Progressive Matrices (CPM) is one of the measures that have already been extensively normed throughout the world for various population groups. In South Africa, local norms for normal populations of children have been developed by groups of researchers in the Grahamstown (Eastern Cape) as well as the Bloemfontein (Free State) areas. With a South African school educational system that focuses on Inclusive Education, there is a growing need for mainstream schools to identify learners who are at risk for learning disabilities in order to develop appropriate supportive intervention plans. The research aimed to establish psychometric normative screening data based on the Raven’s CPM, and to compare these with the established and published international and local Raven’s CPM norms. In addition, the researcher developed pilot classification scores for the early screening and detection of at risk learners in order to encourage the potential role and use of the Raven’s CPM in the identification of cognitive learning barriers. The sample consisted of 388 primary school learners identified as having cognitive barriers to learning. Archival data was used that was gathered from a Psychological clinic that provided screening services to schools in the Nelson Mandela Metropolitan area. The results of the study indicated that there was a proportional relationship between age and test performance. Gender differences were found where the males in this study outperformed the females. There was a significant difference in the Raven’s CPM test performance with respect to the grade levels of the learners. The study developed a special set of norms with cognitive classification scores that will aid in the early identification of learning disabilities.
- Full Text:
- Date Issued: 2017
- Authors: August, Justin Oswin
- Date: 2017
- Subjects: Children -- Intelligence testing -- South Africa , Inclusive education -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/19419 , vital:28869
- Description: With the changing landscape in South Africa to a full democracy, increased research has been undertaken in the psychometric field on local and national normative studies regarding various assessment measures. The Raven’s Coloured Progressive Matrices (CPM) is one of the measures that have already been extensively normed throughout the world for various population groups. In South Africa, local norms for normal populations of children have been developed by groups of researchers in the Grahamstown (Eastern Cape) as well as the Bloemfontein (Free State) areas. With a South African school educational system that focuses on Inclusive Education, there is a growing need for mainstream schools to identify learners who are at risk for learning disabilities in order to develop appropriate supportive intervention plans. The research aimed to establish psychometric normative screening data based on the Raven’s CPM, and to compare these with the established and published international and local Raven’s CPM norms. In addition, the researcher developed pilot classification scores for the early screening and detection of at risk learners in order to encourage the potential role and use of the Raven’s CPM in the identification of cognitive learning barriers. The sample consisted of 388 primary school learners identified as having cognitive barriers to learning. Archival data was used that was gathered from a Psychological clinic that provided screening services to schools in the Nelson Mandela Metropolitan area. The results of the study indicated that there was a proportional relationship between age and test performance. Gender differences were found where the males in this study outperformed the females. There was a significant difference in the Raven’s CPM test performance with respect to the grade levels of the learners. The study developed a special set of norms with cognitive classification scores that will aid in the early identification of learning disabilities.
- Full Text:
- Date Issued: 2017
A proposed model for enterprise resource planning benefits for SMEs
- Authors: De Matos, Paulo
- Date: 2017
- Subjects: Small business -- South Africa Enterprise resource planning -- South Africa , Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/14971 , vital:28107
- Description: Small to medium sized enterprises (SMEs) play a significant role in global and national economies, both in developed and developing countries, contributing significantly to economic growth and job creation. Yet, SMEs face ongoing survival issues as their limited access to resources often constrains their ability to compete and realise their potential. Enterprise Resource Planning (ERP) systems are known to be a crucial component in realising benefits for any organisation and are seen as significant contributors to an organisation’s performance. However, only a portion of SMEs report that their value expectations have been met in adopting an ERP system. SMEs require a better understanding of how to extract value from ERP adoption in order to remain competitive. An on-going SME problem is a lack of low-level awareness of the benefits that an ERP system is capable of providing them. The problem is stated as “SMEs do not understand the benefits derived from the adoption of an ERP system”. The purpose of this treatise was to determine a clearer understanding of how ERP systems can be considered a technological innovation that may be exploited by an SME to deliver business value by increasing the performance of the SME and thereby increasing the SME’s competitive advantage. A literature review was conducted on ERP and SMEs which identified benefit models grounded in the theories of Diffusion of Innovation (DOI) and Resource Based View (RBV). DOI explains the benefits derived from ERP use as the technology diffuses throughout the social organisation and RBV measures the business value extracted from ERP adoption and use. A model for ERP benefits for SMEs was proposed based on the extant literature and empirical evaluation on a sample of 107 SYSPRO ERP users in South Africa. The model was statistically assessed as to the relationships between the independent variables of ease of use, collaboration, capabilities, efficiencies, analytics, industry sector and maturity against the dependent variable of ERP business value. The variables of analytics, capabilities and ease of use together explain 68.9% of the variance of ERP business value, while analytics and capabilities explain 53.8%. No significant relationship was found for efficiencies, collaboration, industry or maturity, being a measure of length of years’ experience in ERP use. The results indicate that SMEs perceive analytics to be a valuable determinant of ERP value contributing to the competitiveness of SMEs. The higher the SME focuses on analytics, the greater the organisation’s performance increases due to the enhancement of analytical-based decisions aiding in a better decision-making process. Capabilities are the degree to which an ERP system caters for the functional needs of the SME. This treatise argues that SMEs should pay particular focus on their operational requirements and whether the ERP system is capable of providing them as customisation of the ERP is costly. Organisational personnel utilising ERP must be comfortable utilising it. Perceptions as to an ERP’s complexity and usefulness define the ease-of-use. SMEs should consider the inherent aspects of a given ERP system that support the adoption rate of their personnel of an ERP system. Practically, SMEs should assess the degree of system intuitiveness both during ERP selection and during the adoption lifecycle phases. ERP providers should focus on the provisioning of aspects both in the software and during the implementation of an ERP system at an SME in ensuring the system is intuitive, useful, easy to use, functionally addresses the SME requirements simply and surfaces meaningful analytics in support of decision-making process.
- Full Text:
- Date Issued: 2017
- Authors: De Matos, Paulo
- Date: 2017
- Subjects: Small business -- South Africa Enterprise resource planning -- South Africa , Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/14971 , vital:28107
- Description: Small to medium sized enterprises (SMEs) play a significant role in global and national economies, both in developed and developing countries, contributing significantly to economic growth and job creation. Yet, SMEs face ongoing survival issues as their limited access to resources often constrains their ability to compete and realise their potential. Enterprise Resource Planning (ERP) systems are known to be a crucial component in realising benefits for any organisation and are seen as significant contributors to an organisation’s performance. However, only a portion of SMEs report that their value expectations have been met in adopting an ERP system. SMEs require a better understanding of how to extract value from ERP adoption in order to remain competitive. An on-going SME problem is a lack of low-level awareness of the benefits that an ERP system is capable of providing them. The problem is stated as “SMEs do not understand the benefits derived from the adoption of an ERP system”. The purpose of this treatise was to determine a clearer understanding of how ERP systems can be considered a technological innovation that may be exploited by an SME to deliver business value by increasing the performance of the SME and thereby increasing the SME’s competitive advantage. A literature review was conducted on ERP and SMEs which identified benefit models grounded in the theories of Diffusion of Innovation (DOI) and Resource Based View (RBV). DOI explains the benefits derived from ERP use as the technology diffuses throughout the social organisation and RBV measures the business value extracted from ERP adoption and use. A model for ERP benefits for SMEs was proposed based on the extant literature and empirical evaluation on a sample of 107 SYSPRO ERP users in South Africa. The model was statistically assessed as to the relationships between the independent variables of ease of use, collaboration, capabilities, efficiencies, analytics, industry sector and maturity against the dependent variable of ERP business value. The variables of analytics, capabilities and ease of use together explain 68.9% of the variance of ERP business value, while analytics and capabilities explain 53.8%. No significant relationship was found for efficiencies, collaboration, industry or maturity, being a measure of length of years’ experience in ERP use. The results indicate that SMEs perceive analytics to be a valuable determinant of ERP value contributing to the competitiveness of SMEs. The higher the SME focuses on analytics, the greater the organisation’s performance increases due to the enhancement of analytical-based decisions aiding in a better decision-making process. Capabilities are the degree to which an ERP system caters for the functional needs of the SME. This treatise argues that SMEs should pay particular focus on their operational requirements and whether the ERP system is capable of providing them as customisation of the ERP is costly. Organisational personnel utilising ERP must be comfortable utilising it. Perceptions as to an ERP’s complexity and usefulness define the ease-of-use. SMEs should consider the inherent aspects of a given ERP system that support the adoption rate of their personnel of an ERP system. Practically, SMEs should assess the degree of system intuitiveness both during ERP selection and during the adoption lifecycle phases. ERP providers should focus on the provisioning of aspects both in the software and during the implementation of an ERP system at an SME in ensuring the system is intuitive, useful, easy to use, functionally addresses the SME requirements simply and surfaces meaningful analytics in support of decision-making process.
- Full Text:
- Date Issued: 2017
A proposed service quality framework for multi-national supply logistics providers in the South African automotive industry
- Authors: Van Aswegen, Dawid Titus
- Date: 2017
- Subjects: Business logistics -- South Africa -- Management , Purchasing -- South Africa -- Management , Automobile industry and trade -- South Africa , Industrial procurement -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21307 , vital:29476
- Description: Managing a sustainable service business rests on two critical customer perceptions: Firstly, the perceived sufficiency of the value of the service, and secondly the level of value differentiation between the current service provider other service providers in the market. (DeSarbo, Ebbs, Fong & Snow, 2010; Parasuraman & Grewal, 2000) The direction for this study was prompted by the limited research available around service quality for Supply Logistics within the global automotive industry. The study identified the key factors that logistics service providers need to focus on when aligning their perceptions of service quality to that of their customers. The service gaps between customer and service provider perceptions are uncovered. Particular focus was given to: The definition gaps in service quality, The perceived level of service quality, and The size of service quality differentiation between service providers. The key finding of the study is that service differentiation is influenced by the ability of the Logistics Service Provider (LSP) to deliver a quality of service in line with the level of importance the various elements hold to the customer. The causal relationships offered a step wise understanding of improving the perceptions of customers. This perception forming process is outlined as follows: Firstly, create a common understanding of the definition of service quality and establish the comparative importance of the various elements. Having an understanding of how customers’ value service quality is a critical first step in delivering superior service. A proposed Service Quality Framework for multi-national Supply Logistics providers in the South African automotive industry Secondly, align efforts to achieve in accordance to the level of importance of the service elements. If this is achieved, LSP’s will retain positive differentiation to its competitors irrespective of the actions of those competitors. Lastly, LSP’s need to regularly review if their own perception of the service level (per element) is in line with that of the customer. The study created a service quality framework of 22 different service elements grouped in four service factors. The relative importance of these elements were uncovered. This offered insight for organizing the business around key service elements. Within Supply Logistics the operational-management-tools, engineering-skills, processes-stability and management-structure are typical elements around which customers form their perceptions. The quality of the direct staff holds the key to sustained customer satisfaction, much more so than the commercial arrangements, industry innovations and the prestige of the brand behind the service. This study laid a foundation from which future research can deeper explore the unique slant that geographical, organisational designation or customer brand lines hold on the service quality perception.
- Full Text:
- Date Issued: 2017
- Authors: Van Aswegen, Dawid Titus
- Date: 2017
- Subjects: Business logistics -- South Africa -- Management , Purchasing -- South Africa -- Management , Automobile industry and trade -- South Africa , Industrial procurement -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21307 , vital:29476
- Description: Managing a sustainable service business rests on two critical customer perceptions: Firstly, the perceived sufficiency of the value of the service, and secondly the level of value differentiation between the current service provider other service providers in the market. (DeSarbo, Ebbs, Fong & Snow, 2010; Parasuraman & Grewal, 2000) The direction for this study was prompted by the limited research available around service quality for Supply Logistics within the global automotive industry. The study identified the key factors that logistics service providers need to focus on when aligning their perceptions of service quality to that of their customers. The service gaps between customer and service provider perceptions are uncovered. Particular focus was given to: The definition gaps in service quality, The perceived level of service quality, and The size of service quality differentiation between service providers. The key finding of the study is that service differentiation is influenced by the ability of the Logistics Service Provider (LSP) to deliver a quality of service in line with the level of importance the various elements hold to the customer. The causal relationships offered a step wise understanding of improving the perceptions of customers. This perception forming process is outlined as follows: Firstly, create a common understanding of the definition of service quality and establish the comparative importance of the various elements. Having an understanding of how customers’ value service quality is a critical first step in delivering superior service. A proposed Service Quality Framework for multi-national Supply Logistics providers in the South African automotive industry Secondly, align efforts to achieve in accordance to the level of importance of the service elements. If this is achieved, LSP’s will retain positive differentiation to its competitors irrespective of the actions of those competitors. Lastly, LSP’s need to regularly review if their own perception of the service level (per element) is in line with that of the customer. The study created a service quality framework of 22 different service elements grouped in four service factors. The relative importance of these elements were uncovered. This offered insight for organizing the business around key service elements. Within Supply Logistics the operational-management-tools, engineering-skills, processes-stability and management-structure are typical elements around which customers form their perceptions. The quality of the direct staff holds the key to sustained customer satisfaction, much more so than the commercial arrangements, industry innovations and the prestige of the brand behind the service. This study laid a foundation from which future research can deeper explore the unique slant that geographical, organisational designation or customer brand lines hold on the service quality perception.
- Full Text:
- Date Issued: 2017
A scenario-based ICT risk assessment approach in local government
- Authors: Mcube, Unathi Unity
- Date: 2017
- Subjects: Internet in public administration -- South Africa , Electronic commerce -- Government policy Municipal services -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/7598 , vital:21942
- Description: Information Communication Technology (ICT) has become an integral part of conducting business within enterprises including the local government. Local government relies on the use of ICT to ensure that its objectives and goals are accomplished. The effective use of ICT within the context of local government is fundamental for the support, sustainability and growth of municipalities. Benefits associated with the effective use of ICT in local government include but are not limited to accelerated service delivery, efficiency and accountability. While these benefits cannot be disputed, it is important to realise that the use of ICT presents potential risks. Thus, good governance of ICT should be addressed in local government. However, in recent years, the Auditor-General of South Africa (AG) has identified lack of good governance of ICT in local government. Various issues have been identified as emanating from the lack of good governance of ICT and lack of adequate ICT risk assessment is a case in point. In an attempt to address the good governance of ICT local government, various documents have been formulated. However, none of these address how effective management of ICT risks can be achieved. As such, local government lacks the means to effectively address the management of ICT risk which is core to the good governance of ICT. Local government still requires urgent intervention with regard to addressing the activities of managing ICT risks, particularly ICT risk assessment. Moreover, it was revealed that the lack of adequate ICT skills and financial resources in local government elevates this problem. The above-mentioned problem is what has motivated this research study. This dissertation aims to produce an artefact in the form of an approach for ICT risk assessment in local government. It is believed that a customised approach to ICT risk assessment in local government will contribute towards solving the identified problem.
- Full Text:
- Date Issued: 2017
- Authors: Mcube, Unathi Unity
- Date: 2017
- Subjects: Internet in public administration -- South Africa , Electronic commerce -- Government policy Municipal services -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/7598 , vital:21942
- Description: Information Communication Technology (ICT) has become an integral part of conducting business within enterprises including the local government. Local government relies on the use of ICT to ensure that its objectives and goals are accomplished. The effective use of ICT within the context of local government is fundamental for the support, sustainability and growth of municipalities. Benefits associated with the effective use of ICT in local government include but are not limited to accelerated service delivery, efficiency and accountability. While these benefits cannot be disputed, it is important to realise that the use of ICT presents potential risks. Thus, good governance of ICT should be addressed in local government. However, in recent years, the Auditor-General of South Africa (AG) has identified lack of good governance of ICT in local government. Various issues have been identified as emanating from the lack of good governance of ICT and lack of adequate ICT risk assessment is a case in point. In an attempt to address the good governance of ICT local government, various documents have been formulated. However, none of these address how effective management of ICT risks can be achieved. As such, local government lacks the means to effectively address the management of ICT risk which is core to the good governance of ICT. Local government still requires urgent intervention with regard to addressing the activities of managing ICT risks, particularly ICT risk assessment. Moreover, it was revealed that the lack of adequate ICT skills and financial resources in local government elevates this problem. The above-mentioned problem is what has motivated this research study. This dissertation aims to produce an artefact in the form of an approach for ICT risk assessment in local government. It is believed that a customised approach to ICT risk assessment in local government will contribute towards solving the identified problem.
- Full Text:
- Date Issued: 2017