WSP3: a web service model for personal privacy protection
- Authors: Ophoff, Jacobus Albertus
- Date: 2003
- Subjects: Data protection , Computer security , Privacy, Right of
- Language: English
- Type: Thesis , Masters , MTech (Information Technology)
- Identifier: vital:10798 , http://hdl.handle.net/10948/272 , Data protection , Computer security , Privacy, Right of
- Description: The prevalent use of the Internet not only brings with it numerous advantages, but also some drawbacks. The biggest of these problems is the threat to the individual’s personal privacy. This privacy issue is playing a growing role with respect to technological advancements. While new service-based technologies are considerably increasing the scope of information flow, the cost is a loss of control over personal information and therefore privacy. Existing privacy protection measures might fail to provide effective privacy protection in these new environments. This dissertation focuses on the use of new technologies to improve the levels of personal privacy. In this regard the WSP3 (Web Service Model for Personal Privacy Protection) model is formulated. This model proposes a privacy protection scheme using Web Services. Having received tremendous industry backing, Web Services is a very topical technology, promising much in the evolution of the Internet. In our society privacy is highly valued and a very important issue. Protecting personal privacy in environments using new technologies is crucial for their future success. These facts, combined with the detail that the WSP3 model focusses on Web Service environments, lead to the following realizations for the model: The WSP3 model provides users with control over their personal information and allows them to express their desired level of privacy. Parties requiring access to a user’s information are explicitly defined by the user, as well as the information available to them. The WSP3 model utilizes a Web Services architecture to provide privacy protection. In addition, it integrates security techniques, such as cryptography, into the architecture as required. The WSP3 model integrates with current standards to maintain their benefits. This allows the implementation of the model in any environment supporting these base technologies. In addition, the research involves the development of a prototype according to the model. This prototype serves to present a proof-of-concept by illustrating the WSP3 model and all the technologies involved. The WSP3 model gives users control over their privacy and allows everyone to decide their own level of protection. By incorporating Web Services, the model also shows how new technologies can be used to offer solutions to existing problem areas.
- Full Text:
- Date Issued: 2003
- Authors: Ophoff, Jacobus Albertus
- Date: 2003
- Subjects: Data protection , Computer security , Privacy, Right of
- Language: English
- Type: Thesis , Masters , MTech (Information Technology)
- Identifier: vital:10798 , http://hdl.handle.net/10948/272 , Data protection , Computer security , Privacy, Right of
- Description: The prevalent use of the Internet not only brings with it numerous advantages, but also some drawbacks. The biggest of these problems is the threat to the individual’s personal privacy. This privacy issue is playing a growing role with respect to technological advancements. While new service-based technologies are considerably increasing the scope of information flow, the cost is a loss of control over personal information and therefore privacy. Existing privacy protection measures might fail to provide effective privacy protection in these new environments. This dissertation focuses on the use of new technologies to improve the levels of personal privacy. In this regard the WSP3 (Web Service Model for Personal Privacy Protection) model is formulated. This model proposes a privacy protection scheme using Web Services. Having received tremendous industry backing, Web Services is a very topical technology, promising much in the evolution of the Internet. In our society privacy is highly valued and a very important issue. Protecting personal privacy in environments using new technologies is crucial for their future success. These facts, combined with the detail that the WSP3 model focusses on Web Service environments, lead to the following realizations for the model: The WSP3 model provides users with control over their personal information and allows them to express their desired level of privacy. Parties requiring access to a user’s information are explicitly defined by the user, as well as the information available to them. The WSP3 model utilizes a Web Services architecture to provide privacy protection. In addition, it integrates security techniques, such as cryptography, into the architecture as required. The WSP3 model integrates with current standards to maintain their benefits. This allows the implementation of the model in any environment supporting these base technologies. In addition, the research involves the development of a prototype according to the model. This prototype serves to present a proof-of-concept by illustrating the WSP3 model and all the technologies involved. The WSP3 model gives users control over their privacy and allows everyone to decide their own level of protection. By incorporating Web Services, the model also shows how new technologies can be used to offer solutions to existing problem areas.
- Full Text:
- Date Issued: 2003
'n Kritiese evaluering na die effektiwiteit van bestuurstrategieë vir ekstensiewe wolskaapboerdery in die groter Burgersdorp omgewing
- Authors: Coetzee, Johanna Magdalena
- Date: 2002
- Subjects: Sheep ranches -- South Africa -- Burgersdorp -- Management , Sheep industry -- South Africa -- Burgersdorp
- Language: Afrikaans
- Type: Thesis , Masters , MTech
- Identifier: vital:10953 , http://hdl.handle.net/10948/109 , Sheep ranches -- South Africa -- Burgersdorp -- Management , Sheep industry -- South Africa -- Burgersdorp
- Description: The main objectives of this study can be divided into three categories. In the first place it refers to the determination of production- and reproduction norms for the different main production areas in the greater Burgersdorp area, to promote production. In the second place it refers to the determination of the different management styles of sheep farmers in the greater Burgersdorp area. In the third place it refers to the calculation of gross margins for sheep farming in the greater Burgersdorp area, to establish the sustainable economic position. The survey area (the greater Burgersdorp area) includes the magisterial districts of Burgersdorp, Molteno, Steynsburg and Venterstad. The four magisterial districts were divided into two main production areas namely Stormberg Highveld and Burgersdorp Lowveld. Stormberg Highveld includes Molteno and the high-lying area (highveld) of Burgersdorp. Burgersdorp Lowveld comprises Steynsburg, Venterstad and the low-lying area (lowveld) of Burgersdorp. The management strategies of sheep farmers in the survey area were determined by means of a questionnaire and statistically analysed. The economic analyses of the sheep industry (wool and meat) were performed with the Geyer computer model. In this study it showed that the Dorper farmers obtained the highest gross margin per sheep. The lowest gross margin per sheep resulted from the Vleismerino farmers. Although the composition of the gross production value and the directly allocatable variable costs compare favourably, each main production area has unique management strategies for the different sheep breeds. The different management strategies can serve as the norm for extensive sheep farming, applicable to the specific main production area.
- Full Text:
- Date Issued: 2002
- Authors: Coetzee, Johanna Magdalena
- Date: 2002
- Subjects: Sheep ranches -- South Africa -- Burgersdorp -- Management , Sheep industry -- South Africa -- Burgersdorp
- Language: Afrikaans
- Type: Thesis , Masters , MTech
- Identifier: vital:10953 , http://hdl.handle.net/10948/109 , Sheep ranches -- South Africa -- Burgersdorp -- Management , Sheep industry -- South Africa -- Burgersdorp
- Description: The main objectives of this study can be divided into three categories. In the first place it refers to the determination of production- and reproduction norms for the different main production areas in the greater Burgersdorp area, to promote production. In the second place it refers to the determination of the different management styles of sheep farmers in the greater Burgersdorp area. In the third place it refers to the calculation of gross margins for sheep farming in the greater Burgersdorp area, to establish the sustainable economic position. The survey area (the greater Burgersdorp area) includes the magisterial districts of Burgersdorp, Molteno, Steynsburg and Venterstad. The four magisterial districts were divided into two main production areas namely Stormberg Highveld and Burgersdorp Lowveld. Stormberg Highveld includes Molteno and the high-lying area (highveld) of Burgersdorp. Burgersdorp Lowveld comprises Steynsburg, Venterstad and the low-lying area (lowveld) of Burgersdorp. The management strategies of sheep farmers in the survey area were determined by means of a questionnaire and statistically analysed. The economic analyses of the sheep industry (wool and meat) were performed with the Geyer computer model. In this study it showed that the Dorper farmers obtained the highest gross margin per sheep. The lowest gross margin per sheep resulted from the Vleismerino farmers. Although the composition of the gross production value and the directly allocatable variable costs compare favourably, each main production area has unique management strategies for the different sheep breeds. The different management strategies can serve as the norm for extensive sheep farming, applicable to the specific main production area.
- Full Text:
- Date Issued: 2002
A comprehensive study of the social responsibility practices of two selected financial insitutions
- Grootboom, Alan Avril Douglas
- Authors: Grootboom, Alan Avril Douglas
- Date: 2002
- Subjects: Social responsibility of business -- South Africa , Financial institutions -- South Africa -- Social aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10857 , http://hdl.handle.net/10948/80 , Social responsibility of business -- South Africa , Financial institutions -- South Africa -- Social aspects
- Description: Different forms of social responsibility practices have been prevalent in South Africa. Most of South African companies decided to bear the minimum costs when it comes to contributing to society. An improved version of social responsibility evolved since the transition in the 1990’s and South Africa’s re-integration into the global economy after lifting of economic sanctions. This came about after decades of large profit margins enjoyed by South African companies at the expense of low labour costs that led to inequalities in income distribution in South Africa. The social responsibility involvement/programmes are more or less the same across similar companies in South Africa. The reasons for business engaging in social responsibility are varied, ranging from poverty alleviation to sustainable development of society. Executives started to buy into the idea that social responsibility can be beneficial to the business and society. The changing attitudes regarding the role of business in society have made social responsibility an increasingly prominent issue over the past decades, but to decide on which projects will have a mutually beneficial impact on society and business, was one of the major challenges that companies have to face. It is against this background that the researcher investigated and compared the social responsibility practices of two selected financial institutions. The focus was on the practices of the two financial institutions in selecting targets for socially responsible involvement. This problem was supported by six secondary problems. The researcher first did a literature study to place social responsibility in perspective. The main purpose of the literature study was to identify and suggest how companies select the targets for said responsible involvement. An empirical investigation was conducted, focusing on Standard Bank and ABSA Bank. The demarcation of the study was restricted to these organisations as the assumption was made that their social responsibility practices are representative of the social responsibility practices of the financial services industry. The empirical study showed that the organisations under review did not have specific criteria that guide their selection of targets for social responsibility involvement. This highlighted an area of improvement on the social responsibility practices. The results of the literature study and the empirical investigation indicated that to be proactive in the field of social responsibility, criteria for selecting targets should be set and social responsibility practices should be linked to the corporate objectives and should form part of the strategic planning process. An affirmative approach to social responsibility will ensure that the two financial institutions be perceived as socially responsible.
- Full Text:
- Date Issued: 2002
- Authors: Grootboom, Alan Avril Douglas
- Date: 2002
- Subjects: Social responsibility of business -- South Africa , Financial institutions -- South Africa -- Social aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10857 , http://hdl.handle.net/10948/80 , Social responsibility of business -- South Africa , Financial institutions -- South Africa -- Social aspects
- Description: Different forms of social responsibility practices have been prevalent in South Africa. Most of South African companies decided to bear the minimum costs when it comes to contributing to society. An improved version of social responsibility evolved since the transition in the 1990’s and South Africa’s re-integration into the global economy after lifting of economic sanctions. This came about after decades of large profit margins enjoyed by South African companies at the expense of low labour costs that led to inequalities in income distribution in South Africa. The social responsibility involvement/programmes are more or less the same across similar companies in South Africa. The reasons for business engaging in social responsibility are varied, ranging from poverty alleviation to sustainable development of society. Executives started to buy into the idea that social responsibility can be beneficial to the business and society. The changing attitudes regarding the role of business in society have made social responsibility an increasingly prominent issue over the past decades, but to decide on which projects will have a mutually beneficial impact on society and business, was one of the major challenges that companies have to face. It is against this background that the researcher investigated and compared the social responsibility practices of two selected financial institutions. The focus was on the practices of the two financial institutions in selecting targets for socially responsible involvement. This problem was supported by six secondary problems. The researcher first did a literature study to place social responsibility in perspective. The main purpose of the literature study was to identify and suggest how companies select the targets for said responsible involvement. An empirical investigation was conducted, focusing on Standard Bank and ABSA Bank. The demarcation of the study was restricted to these organisations as the assumption was made that their social responsibility practices are representative of the social responsibility practices of the financial services industry. The empirical study showed that the organisations under review did not have specific criteria that guide their selection of targets for social responsibility involvement. This highlighted an area of improvement on the social responsibility practices. The results of the literature study and the empirical investigation indicated that to be proactive in the field of social responsibility, criteria for selecting targets should be set and social responsibility practices should be linked to the corporate objectives and should form part of the strategic planning process. An affirmative approach to social responsibility will ensure that the two financial institutions be perceived as socially responsible.
- Full Text:
- Date Issued: 2002
A cyclic approach to business continuity planning
- Authors: Botha, Jacques
- Date: 2002
- Subjects: Data recovery (Computer science) -- Planning , Data protection , Emergency management
- Language: English
- Type: Thesis , Masters , MTech (Information Technology)
- Identifier: vital:10788 , http://hdl.handle.net/10948/81 , Data recovery (Computer science) -- Planning , Data protection , Emergency management
- Description: The Information Technology (IT) industry has grown and has become an integral part in the world of business today. The importance of information, and IT in particular, will in fact only increase with time (von Solms, 1999). For a large group of organizations computer systems form the basis of their day-to-day functioning (Halliday, Badendorst & von Solms, 1996). These systems evolve at an incredible pace and this brings about a greater need for securing them, as well as the organizational information processed, transmitted and stored. This technological evolution brings about new risks for an organization’s systems and information (Halliday et. al., 1996). If IT fails, it means that the business could fail as well, creating a need for more rigorous IT management (International Business Machines Corporation, 2000). For this reason, executive management must be made aware of the potential consequences that a disaster could have on the organisation (Hawkins,Yen & Chou, 2000). A disaster could be any event that would cause a disruption in the normal day-to-day functioning of an organization. Such an event could range from a natural disaster, like a fire, an earthquake or a flood, to something more trivial, like a virus or system malfunction (Hawkins et. al., 2000). During the 1980’s a discipline known as Disaster Recovery Planning (DRP) emerged to protect an organization’s data centre, which was central to the organisation’s IT based structure, from the effects of disasters. This solution, however, focussed only on the protection of the data centre. During the early 1990’s the focus shifted towards distributed computing and client/server technology. Data centre protection and recovery were no longer enough to ensure survival. Organizations needed to ensure the continuation of their mission critical processes to support their continued goal of operations (IBM Global Services, 1999). Organizations now had to ensure that their mission critical functions could continue while the data centre was recovering from a disaster. A different approach was required. It is for this reason that Business Continuity Planning (BCP) was accepted as a formal discipline (IBM Global Services, 1999). To ensure that business continues as usual, an organization must have a plan in place that will help them ensure both the continuation and recovery of critical business processes and the recovery of the data centre, should a disaster strike (Moore, 1995). Wilson (2000) defines a business continuity plan as “a set of procedures developed for the entire enterprise, outlining the actions to be taken by the IT organization, executive staff, and the various business units in order to quickly resume operations in the event of a service interruption or an outage”. With markets being highly competitive as they are, an organization needs a detailed listing of steps to follow to ensure minimal loss due to downtime. This is very important for maintaining its competitive advantage and public stature (Wilson, 2000). The fact that the company’s reputation is at stake requires executive management to take continuity planning very serious (IBM Global Services, 1999). Ensuring continuity of business processes and recovering the IT services of an organization is not the sole responsibility of the IT department. Therefore management should be aware that they could be held liable for any consequences resulting from a disaster (Kearvell-White, 1996). Having a business continuity plan in place is important to the entire organization, as everyone, from executive management to the employees, stands to benefit from it (IBM Global Services, 1999). Despite this, numerous organizations do not have a business continuity plan in place. Organizations neglecting to develop a plan put themselves at tremendous risk and stand to loose everything (Kearvell-White, 1996).
- Full Text:
- Date Issued: 2002
- Authors: Botha, Jacques
- Date: 2002
- Subjects: Data recovery (Computer science) -- Planning , Data protection , Emergency management
- Language: English
- Type: Thesis , Masters , MTech (Information Technology)
- Identifier: vital:10788 , http://hdl.handle.net/10948/81 , Data recovery (Computer science) -- Planning , Data protection , Emergency management
- Description: The Information Technology (IT) industry has grown and has become an integral part in the world of business today. The importance of information, and IT in particular, will in fact only increase with time (von Solms, 1999). For a large group of organizations computer systems form the basis of their day-to-day functioning (Halliday, Badendorst & von Solms, 1996). These systems evolve at an incredible pace and this brings about a greater need for securing them, as well as the organizational information processed, transmitted and stored. This technological evolution brings about new risks for an organization’s systems and information (Halliday et. al., 1996). If IT fails, it means that the business could fail as well, creating a need for more rigorous IT management (International Business Machines Corporation, 2000). For this reason, executive management must be made aware of the potential consequences that a disaster could have on the organisation (Hawkins,Yen & Chou, 2000). A disaster could be any event that would cause a disruption in the normal day-to-day functioning of an organization. Such an event could range from a natural disaster, like a fire, an earthquake or a flood, to something more trivial, like a virus or system malfunction (Hawkins et. al., 2000). During the 1980’s a discipline known as Disaster Recovery Planning (DRP) emerged to protect an organization’s data centre, which was central to the organisation’s IT based structure, from the effects of disasters. This solution, however, focussed only on the protection of the data centre. During the early 1990’s the focus shifted towards distributed computing and client/server technology. Data centre protection and recovery were no longer enough to ensure survival. Organizations needed to ensure the continuation of their mission critical processes to support their continued goal of operations (IBM Global Services, 1999). Organizations now had to ensure that their mission critical functions could continue while the data centre was recovering from a disaster. A different approach was required. It is for this reason that Business Continuity Planning (BCP) was accepted as a formal discipline (IBM Global Services, 1999). To ensure that business continues as usual, an organization must have a plan in place that will help them ensure both the continuation and recovery of critical business processes and the recovery of the data centre, should a disaster strike (Moore, 1995). Wilson (2000) defines a business continuity plan as “a set of procedures developed for the entire enterprise, outlining the actions to be taken by the IT organization, executive staff, and the various business units in order to quickly resume operations in the event of a service interruption or an outage”. With markets being highly competitive as they are, an organization needs a detailed listing of steps to follow to ensure minimal loss due to downtime. This is very important for maintaining its competitive advantage and public stature (Wilson, 2000). The fact that the company’s reputation is at stake requires executive management to take continuity planning very serious (IBM Global Services, 1999). Ensuring continuity of business processes and recovering the IT services of an organization is not the sole responsibility of the IT department. Therefore management should be aware that they could be held liable for any consequences resulting from a disaster (Kearvell-White, 1996). Having a business continuity plan in place is important to the entire organization, as everyone, from executive management to the employees, stands to benefit from it (IBM Global Services, 1999). Despite this, numerous organizations do not have a business continuity plan in place. Organizations neglecting to develop a plan put themselves at tremendous risk and stand to loose everything (Kearvell-White, 1996).
- Full Text:
- Date Issued: 2002
A study of recruitment and selection policies with specific reference to the Sundays River Valley Municipality
- Authors: Singanto, Nkosiyabo King
- Date: 2002
- Subjects: Employee selection -- South Africa
- Language: English
- Type: Thesis , Masters , MTech (Public Management)
- Identifier: vital:10773 , http://hdl.handle.net/10948/141 , Employee selection -- South Africa
- Description: In this dissertation, a study is undertaken of recruitment and selection policies with specific reference to the Sundays River Valley Municipality. The dissertation comprises of six chapters. The study is based on the assumptions that the Sundays River Valley Municipality does not have adequate recruitment and selection policies in place and that no clear division of duties has been made between councillors and officials with respect to the employment processes. Another assumption is that with better recruitment and selection policies in place, the Sundays River Valley Municipality will attract the best possible candidates for posts and better service delivery to communities. Further, this study is based on the assumption that in order for councillors and officials to be able to execute their duties effectively and efficiently and meet the requirements of the laws governing local government, they need to be knowledgeable and possess special skills and expertise. The primary objectives of the research included, inter alia, an investigation into theoretical processes of recruitment and selection policies with specific reference to the Sundays River Valley Municipality and motivation why the municipality needs to adopt formal guidelines to guide its recruitment and selection processes. This was followed by the constitutional and legislative measures affecting local government. The empirical survey and the research methodology are described as well as the interpretation of the research findings. This is followed by an explanation of the survey questionnaire used for the accumulation of data needed for the analysis. The research findings of the empirical survey were statistically analysed and reported. Finally, a number of conclusions are presented that were arrived at during the study, followed by specific recommendations. These are based on the findings of the empirical survey in order for Sundays River Valley Municipality councillors and officials to adopt formal guidelines to guide its recruitment and selection processes.
- Full Text:
- Date Issued: 2002
- Authors: Singanto, Nkosiyabo King
- Date: 2002
- Subjects: Employee selection -- South Africa
- Language: English
- Type: Thesis , Masters , MTech (Public Management)
- Identifier: vital:10773 , http://hdl.handle.net/10948/141 , Employee selection -- South Africa
- Description: In this dissertation, a study is undertaken of recruitment and selection policies with specific reference to the Sundays River Valley Municipality. The dissertation comprises of six chapters. The study is based on the assumptions that the Sundays River Valley Municipality does not have adequate recruitment and selection policies in place and that no clear division of duties has been made between councillors and officials with respect to the employment processes. Another assumption is that with better recruitment and selection policies in place, the Sundays River Valley Municipality will attract the best possible candidates for posts and better service delivery to communities. Further, this study is based on the assumption that in order for councillors and officials to be able to execute their duties effectively and efficiently and meet the requirements of the laws governing local government, they need to be knowledgeable and possess special skills and expertise. The primary objectives of the research included, inter alia, an investigation into theoretical processes of recruitment and selection policies with specific reference to the Sundays River Valley Municipality and motivation why the municipality needs to adopt formal guidelines to guide its recruitment and selection processes. This was followed by the constitutional and legislative measures affecting local government. The empirical survey and the research methodology are described as well as the interpretation of the research findings. This is followed by an explanation of the survey questionnaire used for the accumulation of data needed for the analysis. The research findings of the empirical survey were statistically analysed and reported. Finally, a number of conclusions are presented that were arrived at during the study, followed by specific recommendations. These are based on the findings of the empirical survey in order for Sundays River Valley Municipality councillors and officials to adopt formal guidelines to guide its recruitment and selection processes.
- Full Text:
- Date Issued: 2002
Achieving successful implementation of lean manufacturing control systems, to achieve world class status, at Ford Motor Componay of Southern Africa
- Authors: Govender, Shawn Prakash
- Date: 2002
- Subjects: Ford Motor Company of South Africa , Automobile industry and trade -- Management , Automobile industry and trade -- South Africa , Manufacturing industries -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10909 , http://hdl.handle.net/10948/75 , Ford Motor Company of South Africa , Automobile industry and trade -- Management , Automobile industry and trade -- South Africa , Manufacturing industries -- Management
- Description: Ford Motor Company embarked on a new engine programme, called the Rocam Engine Programme, in the year 2001. This engine was developed specifically for the European market. The customer demand rate was small initially, but ramped up slowly over time. During the low production volume period, this engine was introduced into the local market to test the publics’ response. The response was overwhelmingly positive. The local market grew considerably in a short space of time. During the same time-period, the European customer demand increased, unexpectedly, by approximately 60 percent. The additional production volume placed an enormous amount of pressure on the Engine Plant facility. Two of the production lines in particular, were taking huge strain. These lines were not producing the demand quantities, and the product quality levels were dropping quickly. The research project is based purely on the lean manufacturing principles and philosophies. The aim of the study is to identify the deficiencies on these two production lines, thereby allowing corrective action to be taken. The research methodology comprised of the following steps: · A literature study was performed to give the reader a better understanding of the principles and philosophies of lean manufacturing. · A second literature study was also performed to get a better understanding of the continuous improvement philosophies of lean manufacturing. · A current state map, which depicts the existing situation on the line, was developed for both production lines. The existing situation was then compared to the fundamental principles and philosophies of a lean manufacturer. In this way the deficiencies were highlighted to management. Several recommendations were made regarding the data obtained in the study. The key ones are as follows: · First-line management needs to be trained and coached into managing their business by using quality, cost and delivery as the key performance metrics. They also have to be trained in team dynamics. This will promote cross-functional brainstorming and problem solving sessions. · The accurate collection and processing of base-measurement data should be treated as cardinal, and road shows by production personnel should be presented every week to top management. This will ensure that data is regularly collected and corrective action is continually taken to improve the current situation. Operating personnel needs to be trained in this discipline. Management needs to be serious about implementing lean production principles by enforcing these road shows. · The objectives of Kaizen, production management and the supporting departments (including maintenance and MP&L) ought to be the same in the interest of maximum productivity i.e. leaning towards world class. · First-line management must develop formal structured plans that will rectify the current on-line situation. Plans must include medium to longterm objective setting. Senior management need to coach the first-line management in this discipline. · Few production systems can be implemented without the necessary infrastructure conducive to supporting it. An infrastructure where production gets involved and takes ownership (policy deployment with regards to lines of communication and responsibility between Area Managers, Production Coordinators, Team Leaders and contractors) is what is required. Lean manufacturing deficiencies on the two production lines have been identified. A detailed implementation plan, which needs to be developed by the Ford Production System department, needs to be given to management. This plan needs to address the identified deficiencies in a timely manner that will assist in the Engine Plant meeting their production targets.
- Full Text:
- Date Issued: 2002
- Authors: Govender, Shawn Prakash
- Date: 2002
- Subjects: Ford Motor Company of South Africa , Automobile industry and trade -- Management , Automobile industry and trade -- South Africa , Manufacturing industries -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10909 , http://hdl.handle.net/10948/75 , Ford Motor Company of South Africa , Automobile industry and trade -- Management , Automobile industry and trade -- South Africa , Manufacturing industries -- Management
- Description: Ford Motor Company embarked on a new engine programme, called the Rocam Engine Programme, in the year 2001. This engine was developed specifically for the European market. The customer demand rate was small initially, but ramped up slowly over time. During the low production volume period, this engine was introduced into the local market to test the publics’ response. The response was overwhelmingly positive. The local market grew considerably in a short space of time. During the same time-period, the European customer demand increased, unexpectedly, by approximately 60 percent. The additional production volume placed an enormous amount of pressure on the Engine Plant facility. Two of the production lines in particular, were taking huge strain. These lines were not producing the demand quantities, and the product quality levels were dropping quickly. The research project is based purely on the lean manufacturing principles and philosophies. The aim of the study is to identify the deficiencies on these two production lines, thereby allowing corrective action to be taken. The research methodology comprised of the following steps: · A literature study was performed to give the reader a better understanding of the principles and philosophies of lean manufacturing. · A second literature study was also performed to get a better understanding of the continuous improvement philosophies of lean manufacturing. · A current state map, which depicts the existing situation on the line, was developed for both production lines. The existing situation was then compared to the fundamental principles and philosophies of a lean manufacturer. In this way the deficiencies were highlighted to management. Several recommendations were made regarding the data obtained in the study. The key ones are as follows: · First-line management needs to be trained and coached into managing their business by using quality, cost and delivery as the key performance metrics. They also have to be trained in team dynamics. This will promote cross-functional brainstorming and problem solving sessions. · The accurate collection and processing of base-measurement data should be treated as cardinal, and road shows by production personnel should be presented every week to top management. This will ensure that data is regularly collected and corrective action is continually taken to improve the current situation. Operating personnel needs to be trained in this discipline. Management needs to be serious about implementing lean production principles by enforcing these road shows. · The objectives of Kaizen, production management and the supporting departments (including maintenance and MP&L) ought to be the same in the interest of maximum productivity i.e. leaning towards world class. · First-line management must develop formal structured plans that will rectify the current on-line situation. Plans must include medium to longterm objective setting. Senior management need to coach the first-line management in this discipline. · Few production systems can be implemented without the necessary infrastructure conducive to supporting it. An infrastructure where production gets involved and takes ownership (policy deployment with regards to lines of communication and responsibility between Area Managers, Production Coordinators, Team Leaders and contractors) is what is required. Lean manufacturing deficiencies on the two production lines have been identified. A detailed implementation plan, which needs to be developed by the Ford Production System department, needs to be given to management. This plan needs to address the identified deficiencies in a timely manner that will assist in the Engine Plant meeting their production targets.
- Full Text:
- Date Issued: 2002
An analysis of how to improve customer relations in local government with particular reference to the Buffalo City Municipality in East London
- Authors: Ntsikeni, Zukiswa
- Date: 2002
- Subjects: Customer relations -- South Africa -- East London , Municipal officials and employees -- Training of , Customer services -- South Africa -- East London , Municipal government -- South Africa -- Buffalo City Municipality , Local government -- South Africa -- Buffalo City Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10917 , http://hdl.handle.net/10948/76 , Customer relations -- South Africa -- East London , Municipal officials and employees -- Training of , Customer services -- South Africa -- East London , Municipal government -- South Africa -- Buffalo City Municipality , Local government -- South Africa -- Buffalo City Municipality
- Description: The research was conducted to address the low service levels offered by Buffalo City Municipality. In the past Council has received numerous customer complaints to this effect, via correspondence and verbal communication to council delegates and officials. The executive head of the municipality has requested a turn around of this appalling situation. The aim of this research was to gain insight and meaning to the existing problem in an attempt to correct it. This was accomplished by identifying the problem, and then by introducing sub-problems to the main problem for practical and relevant solutions. The research was extended to cover the East London and King Williams Town Local Councils. This was undertaken through personal interviews with the Buffalo City Municipality staff, management, Salga officials and non-profit organisations that were involved in community research on service levels and delivery in local government for this region. Literature was reviewed on methods of improving customer relations in both the public and private sectors. Local and international best practices were analysed to benchmark against successful practices worldwide. Information relevant to Buffalo City’s scenario has been presented in this study, from the identification of effective customer relation practices, followed by the roles and skills required by management. In addition to the personal interviews conducted, a two-page questionnaire was compiled based on integrated information from literature reviewed on best practices, and staff and management input. The questionnaire formed part of the empirical study. Results of the study were critically analysed and revealed three main areas of urgent importance. These are: effective communication, the establishment of a customer care policy and procedures together with training and development. These are effectively achievable after the placement of staff. The study was concluded with a practical and applicable detailed programme of intervention.
- Full Text:
- Date Issued: 2002
- Authors: Ntsikeni, Zukiswa
- Date: 2002
- Subjects: Customer relations -- South Africa -- East London , Municipal officials and employees -- Training of , Customer services -- South Africa -- East London , Municipal government -- South Africa -- Buffalo City Municipality , Local government -- South Africa -- Buffalo City Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10917 , http://hdl.handle.net/10948/76 , Customer relations -- South Africa -- East London , Municipal officials and employees -- Training of , Customer services -- South Africa -- East London , Municipal government -- South Africa -- Buffalo City Municipality , Local government -- South Africa -- Buffalo City Municipality
- Description: The research was conducted to address the low service levels offered by Buffalo City Municipality. In the past Council has received numerous customer complaints to this effect, via correspondence and verbal communication to council delegates and officials. The executive head of the municipality has requested a turn around of this appalling situation. The aim of this research was to gain insight and meaning to the existing problem in an attempt to correct it. This was accomplished by identifying the problem, and then by introducing sub-problems to the main problem for practical and relevant solutions. The research was extended to cover the East London and King Williams Town Local Councils. This was undertaken through personal interviews with the Buffalo City Municipality staff, management, Salga officials and non-profit organisations that were involved in community research on service levels and delivery in local government for this region. Literature was reviewed on methods of improving customer relations in both the public and private sectors. Local and international best practices were analysed to benchmark against successful practices worldwide. Information relevant to Buffalo City’s scenario has been presented in this study, from the identification of effective customer relation practices, followed by the roles and skills required by management. In addition to the personal interviews conducted, a two-page questionnaire was compiled based on integrated information from literature reviewed on best practices, and staff and management input. The questionnaire formed part of the empirical study. Results of the study were critically analysed and revealed three main areas of urgent importance. These are: effective communication, the establishment of a customer care policy and procedures together with training and development. These are effectively achievable after the placement of staff. The study was concluded with a practical and applicable detailed programme of intervention.
- Full Text:
- Date Issued: 2002
An evaluation of family poultry production systems in the Northern region
- Authors: Ranwedzi, Ndivhuho Emmanuel
- Date: 2002
- Subjects: Poultry -- Breeding , Poultry -- Feeding and feeds
- Language: English
- Type: Thesis , Masters , MTech (Agricultural Management)
- Identifier: vital:10962 , http://hdl.handle.net/10948/93 , Poultry -- Breeding , Poultry -- Feeding and feeds
- Description: Introduction : Family Poultry (FP) are birds of indigenous breeds living in almost symbiotic relationship with human communities. The chickens are usually free ranging, or have very limited restrains on their access to the village environment. African livestock population statistics for 1995 indicates poultry to be the most numerous species of farm animal (Anonymous, 1996a). More than 80% of poultry are kept in rural areas and contribute substantially to annual egg and meat production (Sonaiya, 1997). Throughout Africa poultry production stems from ancient traditional practices. FP is the most important type of poultry kept on the continent. In general, village producers keep small flocks of between 5 and 20 birds per household (Gueye, 1997a). Women and children play a key role in their management (Kitalyi, 1996). Because of its productivity, FP production has been neglected and is frequently considered by farmers as an insignificant occupation compared with other agricultural activities. Nevertheless, outside urban centers and especially in non-coastal areas, FP provides the population with a vital source of protein and income. In addition, they play an important role within the context of many social and/ or religious ceremonies. Although this type of poultry constitutes an important part of food security for rural households in South Africa, scientists have not explored this area of research for improving or recording this production system. Yet, FP survived for decades without being wiped out, in the interim, their keepers have gathered and stored a wealth of knowledge and experience, ensuring the survival of this genetic resource. The objective of this study was to collect the baseline data on FP production systems, determine their production constraints and achieve data for future use in the intervention strategies.
- Full Text:
- Date Issued: 2002
- Authors: Ranwedzi, Ndivhuho Emmanuel
- Date: 2002
- Subjects: Poultry -- Breeding , Poultry -- Feeding and feeds
- Language: English
- Type: Thesis , Masters , MTech (Agricultural Management)
- Identifier: vital:10962 , http://hdl.handle.net/10948/93 , Poultry -- Breeding , Poultry -- Feeding and feeds
- Description: Introduction : Family Poultry (FP) are birds of indigenous breeds living in almost symbiotic relationship with human communities. The chickens are usually free ranging, or have very limited restrains on their access to the village environment. African livestock population statistics for 1995 indicates poultry to be the most numerous species of farm animal (Anonymous, 1996a). More than 80% of poultry are kept in rural areas and contribute substantially to annual egg and meat production (Sonaiya, 1997). Throughout Africa poultry production stems from ancient traditional practices. FP is the most important type of poultry kept on the continent. In general, village producers keep small flocks of between 5 and 20 birds per household (Gueye, 1997a). Women and children play a key role in their management (Kitalyi, 1996). Because of its productivity, FP production has been neglected and is frequently considered by farmers as an insignificant occupation compared with other agricultural activities. Nevertheless, outside urban centers and especially in non-coastal areas, FP provides the population with a vital source of protein and income. In addition, they play an important role within the context of many social and/ or religious ceremonies. Although this type of poultry constitutes an important part of food security for rural households in South Africa, scientists have not explored this area of research for improving or recording this production system. Yet, FP survived for decades without being wiped out, in the interim, their keepers have gathered and stored a wealth of knowledge and experience, ensuring the survival of this genetic resource. The objective of this study was to collect the baseline data on FP production systems, determine their production constraints and achieve data for future use in the intervention strategies.
- Full Text:
- Date Issued: 2002
An investigation into the conflict management styles used in organisations with special reference to some organisations in the northern region of the Eastern Cape Province
- Authors: Bwowe, Patrick W
- Date: 2002
- Subjects: Conflict management -- South Africa -- Eastern Provice
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10911 , http://hdl.handle.net/10948/103 , Conflict management -- South Africa -- Eastern Provice
- Description: common and in most cases unavoidable. Because of this, it has become critical for managers to start evaluating the styles they use in managing conflict and to assess the implications of these styles to the benefits and costs of conflict. In order to meet this challenge, managers must understand the nature, sources and the outcome of conflict. It is by reflecting on the above, that managers may become more informed about the right conflict management approach to apply. This research deals with an investigation into the conflict management styles used by managers in organisations. It seeks to identify the styles currently used and to establish whether there is any correlation between these styles and the conflict management styles identified in the literature survey. The study targeted six health institutions in the Northern Region of the Eastern Cape Province. Findings from the literature study revealed two main approaches to managing conflict. These were: the Resolution and the Stimulating approaches. Five conflict management styles were identified when the resolution technique is used. These included: Collaboration, Avoidance, Accommodating, Compromise and the Dominating styles. Five approaches for stimulating functional conflict in organisations were also identified.They included the following: use of programmed conflict, manipulation of communication channels, encouraging competition among employees, encouraging the use structured debates and changing the organisational structure and culture. A research questionnaire and personal interviews were used for collecting data. The Questionnaire sought to establish the conflict management styles currently used in organisations while the interview’s aim was to probe deeper and to establish the participants’ view of the factors which determine one’s preferred conflict handling style and also to assess to what extent managers understand contemporary approaches to managing conflict such as conflict stimulation. The study revealed that the conflict management styles used by managers are similar to those identified in the literature review. It also emerged that managers are not very knowledgeable about the view of managing conflict by stimulating it. This highlighted the importance for further research into managing conflict by means of the stimulation approach.
- Full Text:
- Date Issued: 2002
- Authors: Bwowe, Patrick W
- Date: 2002
- Subjects: Conflict management -- South Africa -- Eastern Provice
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10911 , http://hdl.handle.net/10948/103 , Conflict management -- South Africa -- Eastern Provice
- Description: common and in most cases unavoidable. Because of this, it has become critical for managers to start evaluating the styles they use in managing conflict and to assess the implications of these styles to the benefits and costs of conflict. In order to meet this challenge, managers must understand the nature, sources and the outcome of conflict. It is by reflecting on the above, that managers may become more informed about the right conflict management approach to apply. This research deals with an investigation into the conflict management styles used by managers in organisations. It seeks to identify the styles currently used and to establish whether there is any correlation between these styles and the conflict management styles identified in the literature survey. The study targeted six health institutions in the Northern Region of the Eastern Cape Province. Findings from the literature study revealed two main approaches to managing conflict. These were: the Resolution and the Stimulating approaches. Five conflict management styles were identified when the resolution technique is used. These included: Collaboration, Avoidance, Accommodating, Compromise and the Dominating styles. Five approaches for stimulating functional conflict in organisations were also identified.They included the following: use of programmed conflict, manipulation of communication channels, encouraging competition among employees, encouraging the use structured debates and changing the organisational structure and culture. A research questionnaire and personal interviews were used for collecting data. The Questionnaire sought to establish the conflict management styles currently used in organisations while the interview’s aim was to probe deeper and to establish the participants’ view of the factors which determine one’s preferred conflict handling style and also to assess to what extent managers understand contemporary approaches to managing conflict such as conflict stimulation. The study revealed that the conflict management styles used by managers are similar to those identified in the literature review. It also emerged that managers are not very knowledgeable about the view of managing conflict by stimulating it. This highlighted the importance for further research into managing conflict by means of the stimulation approach.
- Full Text:
- Date Issued: 2002
An investigation into the progress made towards achieving employment equity at Calsonic Kansei South Africa (PTY) Limited in terms of the Employment Equity Act no. 55 of 1998
- Authors: Ring, Grant
- Date: 2002
- Subjects: Affirmative action programs , Discrimination in employment -- South Africa , Affirmative action programs -- South Africa , Calsonic Kansei South Africa (Firm)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10895 , http://hdl.handle.net/10948/104 , Affirmative action programs , Discrimination in employment -- South Africa , Affirmative action programs -- South Africa , Calsonic Kansei South Africa (Firm)
- Description: The key aspect to stimulating economic and individual growth in the workplace has been shown in numerous case studies to be the removal of discrimination. Affirmative Action looks at dealing with, and making amends for past injustices, as well as moving towards equal employment opportunities in a constructive manner. It is about recognizing that people are inherently different whilst trying to achieve a “colour – blind” society. The Employment Equity Act No. 55 of 1998 was put in place by Government to facilitate the implementation of fair workplace practices, which will correct the imbalances of the past as well as creating a workforce, which reflects the demographics of South Africa. The inequalities in employment patterns and practices with respect to access to employment, training, promotion and equitable remuneration especially for black people, women and people with disabilities are addressed in the said Act. The Employment Equity Act is quite specific about the minimum requirements of an organisation’s Employment Equity Plan, which make it easy to identify what progress is being made towards ending discrimination in the workplace. The minimum penalty for contravening the Employment Equity Act is R500 000 and the maximum is R900 000. The question arises as to whether South African organisations are merely implementing Employment Equity policies to adhere to the basic requirements and deadlines of the Act. Or, are these policies genuinely based on commitment to the principles of equality and equal opportunity for all in the workplace. Calsonic Kansei South Africa has put into place various training and succession plans, which will help to achieve the organizational goal of being more equitable in terms of the Employment Equity Act. Employment agency databases have also been analysed to determine the availability of suitably qualified Affirmative Action employees. In this paper the writer will investigate the progress that Calsonic Kansei South Africa has made towards achieving Employment Equity in relation to other organisations within the same industry.
- Full Text:
- Date Issued: 2002
- Authors: Ring, Grant
- Date: 2002
- Subjects: Affirmative action programs , Discrimination in employment -- South Africa , Affirmative action programs -- South Africa , Calsonic Kansei South Africa (Firm)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10895 , http://hdl.handle.net/10948/104 , Affirmative action programs , Discrimination in employment -- South Africa , Affirmative action programs -- South Africa , Calsonic Kansei South Africa (Firm)
- Description: The key aspect to stimulating economic and individual growth in the workplace has been shown in numerous case studies to be the removal of discrimination. Affirmative Action looks at dealing with, and making amends for past injustices, as well as moving towards equal employment opportunities in a constructive manner. It is about recognizing that people are inherently different whilst trying to achieve a “colour – blind” society. The Employment Equity Act No. 55 of 1998 was put in place by Government to facilitate the implementation of fair workplace practices, which will correct the imbalances of the past as well as creating a workforce, which reflects the demographics of South Africa. The inequalities in employment patterns and practices with respect to access to employment, training, promotion and equitable remuneration especially for black people, women and people with disabilities are addressed in the said Act. The Employment Equity Act is quite specific about the minimum requirements of an organisation’s Employment Equity Plan, which make it easy to identify what progress is being made towards ending discrimination in the workplace. The minimum penalty for contravening the Employment Equity Act is R500 000 and the maximum is R900 000. The question arises as to whether South African organisations are merely implementing Employment Equity policies to adhere to the basic requirements and deadlines of the Act. Or, are these policies genuinely based on commitment to the principles of equality and equal opportunity for all in the workplace. Calsonic Kansei South Africa has put into place various training and succession plans, which will help to achieve the organizational goal of being more equitable in terms of the Employment Equity Act. Employment agency databases have also been analysed to determine the availability of suitably qualified Affirmative Action employees. In this paper the writer will investigate the progress that Calsonic Kansei South Africa has made towards achieving Employment Equity in relation to other organisations within the same industry.
- Full Text:
- Date Issued: 2002
An investigation of the effect of time of pruning on the growth and fruiting of lemons [Citrus limon(L.) Burmann f.] cv. Eureka
- Authors: Pittaway, Timothy Michael
- Date: 2002
- Subjects: Lemon , Pruning , Fruit-culture
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10974 , http://hdl.handle.net/10948/106 , Lemon , Pruning , Fruit-culture
- Description: Pruning has been used to reduce tree size, allow light penetration into trees, improve yield, improve fruit size and fruit quality, overcome alternate bearing, assist fruit harvest, and assist pest and disease control. The use of pruning has increased due to improving agricultural management techniques such as high planting densities, use of mechanical machinery in orchards and the need for effective pesticide and pathological chemical spray applications. The main objective of this study was to obtain a practical means of manipulating lemon trees at the right time. Pruning at the correct time to cultivate productive trees that produce quality fruit would have financial benefits. Lemon fruit quality is dependent on market demand and involves a number of features such as fruit shelf life, rind thickness, fruit size, rind colour, and juice content. The study was conducted on ’Eureka’ lemon trees budded on C. volkameriana rootstock, bearing the fifth and sixth commercial crops in 1999 and 2000 respectively. Twelve monthly pruning treatments per year were conducted on one row of trees starting in December 1997 (site 1) and repeated in the second year on the adjacent row of the same orchard starting in December 1998 (site 2). Selective pruning heading cuts were applied below the intercalation on the intercalary units. Potential branch bearing units were tagged and assessed during the harvest and flowering periods. Summer pruning between 16 to 19 months before the subsequent April/May harvest, resulted in the longest and most complex (intercalation sprouted per axil) vegetative response. The estimated crop value indicated that summer pruning treatments produced the highest income. This was ascribed not to differences in fruit size or quality, but to an increase in yield. The industry’s trend is to prune citrus from post-harvest to the pre-bloom stage. Results from this study have provided a beneficial cultural practice to prune during the summer months and provides a practice to optimise farm production and profit margins.
- Full Text:
- Date Issued: 2002
- Authors: Pittaway, Timothy Michael
- Date: 2002
- Subjects: Lemon , Pruning , Fruit-culture
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10974 , http://hdl.handle.net/10948/106 , Lemon , Pruning , Fruit-culture
- Description: Pruning has been used to reduce tree size, allow light penetration into trees, improve yield, improve fruit size and fruit quality, overcome alternate bearing, assist fruit harvest, and assist pest and disease control. The use of pruning has increased due to improving agricultural management techniques such as high planting densities, use of mechanical machinery in orchards and the need for effective pesticide and pathological chemical spray applications. The main objective of this study was to obtain a practical means of manipulating lemon trees at the right time. Pruning at the correct time to cultivate productive trees that produce quality fruit would have financial benefits. Lemon fruit quality is dependent on market demand and involves a number of features such as fruit shelf life, rind thickness, fruit size, rind colour, and juice content. The study was conducted on ’Eureka’ lemon trees budded on C. volkameriana rootstock, bearing the fifth and sixth commercial crops in 1999 and 2000 respectively. Twelve monthly pruning treatments per year were conducted on one row of trees starting in December 1997 (site 1) and repeated in the second year on the adjacent row of the same orchard starting in December 1998 (site 2). Selective pruning heading cuts were applied below the intercalation on the intercalary units. Potential branch bearing units were tagged and assessed during the harvest and flowering periods. Summer pruning between 16 to 19 months before the subsequent April/May harvest, resulted in the longest and most complex (intercalation sprouted per axil) vegetative response. The estimated crop value indicated that summer pruning treatments produced the highest income. This was ascribed not to differences in fruit size or quality, but to an increase in yield. The industry’s trend is to prune citrus from post-harvest to the pre-bloom stage. Results from this study have provided a beneficial cultural practice to prune during the summer months and provides a practice to optimise farm production and profit margins.
- Full Text:
- Date Issued: 2002
An investigation of the effects of leadership training on junior managements' (sic) morale at three manufacturing organisations within the Buffalo City Area
- Authors: Naina, Ruweida Anastacia
- Date: 2002
- Subjects: Employee morale , Leadership
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10908 , http://hdl.handle.net/10948/105 , Employee morale , Leadership
- Description: The present study was undertaken to determine the effects that leadership training has on employees’ morale at work. The study was conducted on 15 students from three organisations within the Buffalo City area, studying towards a Diploma in Manufacturing Management at the Johnson & Johnson Leadership Development Institute, Rhodes University, East London Campus. The main aims of the study were: · to review the literature of the leadership training conducted at the Johnson & Johnson Leadership Development Institute (JJLDI), and to assess the effects it has on employees’ morale at work. · to provide industry with documented evidence that the leadership training conducted at the JJLDI has a positive influence on employees morale. · to provide the JJLDI with valuable information as to whether or not the course material and methods has a positive impact on meeting industry demands. A secondary objective of the study was to provide a medium in which students undergoing the leadership training were able to address their concerns with regard to course content and structure. Fieldwork comprised a 5-day, week (40 hours) of intensive lectures and group discussions at Rhodes University. Students were then assigned a 4-month workbased project with the lecturer acting as mentor to each student. The researcher used self- administered electronic questionnaires as the research tool. Results revealed the following: · that the students morale increased by more than 20 percent after having undergone leadership training; that the students communication skills has increased, and, · that the students interpersonal relations with co-workers has shown a significant increase Future implications are that students exposed to this type of leadership training will have a positive influence on their co-workers. This will spurn a new organisational culture that will cope with global demands. In some cases these future leaders will be the source of sustained competitive advantage over insurgents through increasing the organisation’s human, social and knowledge capital.
- Full Text:
- Date Issued: 2002
- Authors: Naina, Ruweida Anastacia
- Date: 2002
- Subjects: Employee morale , Leadership
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10908 , http://hdl.handle.net/10948/105 , Employee morale , Leadership
- Description: The present study was undertaken to determine the effects that leadership training has on employees’ morale at work. The study was conducted on 15 students from three organisations within the Buffalo City area, studying towards a Diploma in Manufacturing Management at the Johnson & Johnson Leadership Development Institute, Rhodes University, East London Campus. The main aims of the study were: · to review the literature of the leadership training conducted at the Johnson & Johnson Leadership Development Institute (JJLDI), and to assess the effects it has on employees’ morale at work. · to provide industry with documented evidence that the leadership training conducted at the JJLDI has a positive influence on employees morale. · to provide the JJLDI with valuable information as to whether or not the course material and methods has a positive impact on meeting industry demands. A secondary objective of the study was to provide a medium in which students undergoing the leadership training were able to address their concerns with regard to course content and structure. Fieldwork comprised a 5-day, week (40 hours) of intensive lectures and group discussions at Rhodes University. Students were then assigned a 4-month workbased project with the lecturer acting as mentor to each student. The researcher used self- administered electronic questionnaires as the research tool. Results revealed the following: · that the students morale increased by more than 20 percent after having undergone leadership training; that the students communication skills has increased, and, · that the students interpersonal relations with co-workers has shown a significant increase Future implications are that students exposed to this type of leadership training will have a positive influence on their co-workers. This will spurn a new organisational culture that will cope with global demands. In some cases these future leaders will be the source of sustained competitive advantage over insurgents through increasing the organisation’s human, social and knowledge capital.
- Full Text:
- Date Issued: 2002
An investigation to determine the readiness of management at selected manufacturing organisations in the Buffalo City area to manage the HIV/AIDS epidemic
- Authors: Meintjes, Samuel David
- Date: 2002
- Subjects: AIDS (Disease) -- Economic aspects -- South Africa , HIV infections -- Economic aspects -- South Africa , Labor productivity , Production management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10906 , http://hdl.handle.net/10948/108 , AIDS (Disease) -- Economic aspects -- South Africa , HIV infections -- Economic aspects -- South Africa , Labor productivity , Production management
- Description: The present study was conducted to determine the readiness of management at selected manufacturing organisation in the Buffalo City area to manage the HIV/AIDS epidemic. The study was conducted in the Buffalo City area on manufacturing organisations with a workforce greater than 250. The main aims of the present study were: · To provide an overview of relevant literature concerning theoretical key issues related to the management of HIV/AIDS in the workplace. · To assess the readiness of Buffalo City organisations in managing HIV/AIDS in the workplace, and to identify areas of improvement. · In the light of the findings, make further recommendations to manufacturing organisations to further improve their workplace policy, education and awareness programmes; and the accommodation of HIV-infected employees in the workplace. Another objective of the study was to provide additional research as a tool to assist organisations in managing HIV/AIDS in the workplace and to assist in fighting the HIV/AIDS epidemic in the Buffalo City area. The research process entailed: the selection of a test sample of manufacturing organisations in the Buffalo City area, and selecting an appropriate Human Resource manager or representative from these organisations to complete a structured questionnaire. The research tool used in the study was a questionnaire, which was used to extract relevant information on the demographics, policies, education and the accommodation of HIV/AIDS affected and infected employees in the workplace. The results revealed the following: · 73 percent of the selected manufacturing organisations in the Buffalo City have an HIV/AIDS policy in place; · 87 percent of the organisation indicated that their management are committed to the development and implementation of a HIV/AIDS policy; · management and supervisors in these organisations have not been adequately trained to manage the impact of HIV/AIDS in the workplace; · organisations in the Buffalo City area need to collaborate and share information; and · that very few organisations benchmark against best practices. Future research on HIV/AIDS policy can explore the effective implementation of HIV/AIDS policies in these organisations as well as the effective management of HIV/AIDS in the workplace.
- Full Text:
- Date Issued: 2002
- Authors: Meintjes, Samuel David
- Date: 2002
- Subjects: AIDS (Disease) -- Economic aspects -- South Africa , HIV infections -- Economic aspects -- South Africa , Labor productivity , Production management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10906 , http://hdl.handle.net/10948/108 , AIDS (Disease) -- Economic aspects -- South Africa , HIV infections -- Economic aspects -- South Africa , Labor productivity , Production management
- Description: The present study was conducted to determine the readiness of management at selected manufacturing organisation in the Buffalo City area to manage the HIV/AIDS epidemic. The study was conducted in the Buffalo City area on manufacturing organisations with a workforce greater than 250. The main aims of the present study were: · To provide an overview of relevant literature concerning theoretical key issues related to the management of HIV/AIDS in the workplace. · To assess the readiness of Buffalo City organisations in managing HIV/AIDS in the workplace, and to identify areas of improvement. · In the light of the findings, make further recommendations to manufacturing organisations to further improve their workplace policy, education and awareness programmes; and the accommodation of HIV-infected employees in the workplace. Another objective of the study was to provide additional research as a tool to assist organisations in managing HIV/AIDS in the workplace and to assist in fighting the HIV/AIDS epidemic in the Buffalo City area. The research process entailed: the selection of a test sample of manufacturing organisations in the Buffalo City area, and selecting an appropriate Human Resource manager or representative from these organisations to complete a structured questionnaire. The research tool used in the study was a questionnaire, which was used to extract relevant information on the demographics, policies, education and the accommodation of HIV/AIDS affected and infected employees in the workplace. The results revealed the following: · 73 percent of the selected manufacturing organisations in the Buffalo City have an HIV/AIDS policy in place; · 87 percent of the organisation indicated that their management are committed to the development and implementation of a HIV/AIDS policy; · management and supervisors in these organisations have not been adequately trained to manage the impact of HIV/AIDS in the workplace; · organisations in the Buffalo City area need to collaborate and share information; and · that very few organisations benchmark against best practices. Future research on HIV/AIDS policy can explore the effective implementation of HIV/AIDS policies in these organisations as well as the effective management of HIV/AIDS in the workplace.
- Full Text:
- Date Issued: 2002
Assessing the effectiveness of project management practices in the South African communications industry
- Authors: Smith, Michael
- Date: 2002
- Subjects: Telkom (Firm : South Africa) Management , Project management -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10918 , http://hdl.handle.net/10948/77 , Telkom (Firm : South Africa) Management , Project management -- South Africa
- Description: In many organisations, project management is no longer a separately identified function, but is entrenched in the overall management of the business. The typical project management environment has become multi-project. Most of the project decisions require consideration of schedule, resource and cost concerns on other project work, necessitating the review and evaluation of multi-project data. Resource management is at least as important as schedule (time) management. Functional managers, supporting multiple projects with shared and limited resources, need to know the demands on their resources and the impact of new project loads and changing priorities. This means that the effectiveness of project management is not only influenced by the function itself, but it permeates throughout the entire organisation, for which the overriding goal is to survive and prosper in a competitive environment. The research problem of this study is to assess how effective project management practices in the South African communications’ industry are, by using Telkom SA as the selected target group. The research method employed was to first identify the best practices of project management, by focusing on generally accepted standards and practices, that is those which are particularly effective in helping an organisation to achieve its objectives. The Project Management Body of Knowledge (PMBOK®) which is considered to be the international standard for project management, was used as the framework for identifying the best practices. The identified best practices were used as an assessment tool to determine to what extent these practices are applied in Telkom SA.
- Full Text:
- Date Issued: 2002
- Authors: Smith, Michael
- Date: 2002
- Subjects: Telkom (Firm : South Africa) Management , Project management -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10918 , http://hdl.handle.net/10948/77 , Telkom (Firm : South Africa) Management , Project management -- South Africa
- Description: In many organisations, project management is no longer a separately identified function, but is entrenched in the overall management of the business. The typical project management environment has become multi-project. Most of the project decisions require consideration of schedule, resource and cost concerns on other project work, necessitating the review and evaluation of multi-project data. Resource management is at least as important as schedule (time) management. Functional managers, supporting multiple projects with shared and limited resources, need to know the demands on their resources and the impact of new project loads and changing priorities. This means that the effectiveness of project management is not only influenced by the function itself, but it permeates throughout the entire organisation, for which the overriding goal is to survive and prosper in a competitive environment. The research problem of this study is to assess how effective project management practices in the South African communications’ industry are, by using Telkom SA as the selected target group. The research method employed was to first identify the best practices of project management, by focusing on generally accepted standards and practices, that is those which are particularly effective in helping an organisation to achieve its objectives. The Project Management Body of Knowledge (PMBOK®) which is considered to be the international standard for project management, was used as the framework for identifying the best practices. The identified best practices were used as an assessment tool to determine to what extent these practices are applied in Telkom SA.
- Full Text:
- Date Issued: 2002
Building brand loyalty within selected segments of the South African fast moving consumer goods market
- Authors: Terblanche, Etienne
- Date: 2002
- Language: English
- Type: Thesis , Masters , MTech (Marketing)
- Identifier: vital:10774 , http://hdl.handle.net/10948/d1002108
- Description: The rapidly increasing competitiveness within the fast-moving consumer goods (FMCG) market compels an organisation within this market to not only entice consumers to purchase the organisation’s brand, but also to keep these consumers purchasing the brand. It is therefore essential that an organisation creates and maintains loyalty among consumers towards its brand. The objective of the research was to find out what strategies an organisation could implement to achieve and sustain loyalty from current and prospective consumers towards its brand in a highly competitive, FMCG market. The main areas of focus were as follows: Establishing the basis on which consumers differentiate between homogenous products. Determining what strategies an organisation could utilise to ensure that consumers will differentiate its brand from those of competitors. Obtaining relevant information to find out what variables motivate consumers to be brand loyal within the FMCG market. Ascertaining how an organisation could build a brand. Determining how an organisation could maintain brand loyalty from its existing consumers. The research included a study of relevant literature and an empirical study. The aim of the literature study was to obtain a solid base of information and opinions regarding the concepts of brands and building brand loyalty. Making use of structured questionnaires and through performing personal interviews, the empirical study consisted of two aspects. The one aspect was a brand loyalty survey conducted among 303 respondents, and the second aspect was a brand loyalty survey conducted with nine owners or marketers of leading brands. The following were the major findings of the research: Relying on being a leader in price and quality is not enough to ensure that a consumer would continue purchasing an organisation’s brand. A brand is an experience and in order for a consumer to become loyal towards a brand, the consumer should have a host of positive thoughts regarding past experience with the brand. It is essential that organisations within the FMCG market proactively develop and implement strategies aimed at creating and maintaining loyalty towards their brands.
- Full Text:
- Date Issued: 2002
- Authors: Terblanche, Etienne
- Date: 2002
- Language: English
- Type: Thesis , Masters , MTech (Marketing)
- Identifier: vital:10774 , http://hdl.handle.net/10948/d1002108
- Description: The rapidly increasing competitiveness within the fast-moving consumer goods (FMCG) market compels an organisation within this market to not only entice consumers to purchase the organisation’s brand, but also to keep these consumers purchasing the brand. It is therefore essential that an organisation creates and maintains loyalty among consumers towards its brand. The objective of the research was to find out what strategies an organisation could implement to achieve and sustain loyalty from current and prospective consumers towards its brand in a highly competitive, FMCG market. The main areas of focus were as follows: Establishing the basis on which consumers differentiate between homogenous products. Determining what strategies an organisation could utilise to ensure that consumers will differentiate its brand from those of competitors. Obtaining relevant information to find out what variables motivate consumers to be brand loyal within the FMCG market. Ascertaining how an organisation could build a brand. Determining how an organisation could maintain brand loyalty from its existing consumers. The research included a study of relevant literature and an empirical study. The aim of the literature study was to obtain a solid base of information and opinions regarding the concepts of brands and building brand loyalty. Making use of structured questionnaires and through performing personal interviews, the empirical study consisted of two aspects. The one aspect was a brand loyalty survey conducted among 303 respondents, and the second aspect was a brand loyalty survey conducted with nine owners or marketers of leading brands. The following were the major findings of the research: Relying on being a leader in price and quality is not enough to ensure that a consumer would continue purchasing an organisation’s brand. A brand is an experience and in order for a consumer to become loyal towards a brand, the consumer should have a host of positive thoughts regarding past experience with the brand. It is essential that organisations within the FMCG market proactively develop and implement strategies aimed at creating and maintaining loyalty towards their brands.
- Full Text:
- Date Issued: 2002
Building project management within financial institutions, a comparative assessment
- Authors: Van Tonder, Anthony David
- Date: 2002
- Subjects: Project management , Financial institutions -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10893 , http://hdl.handle.net/10948/79 , Project management , Financial institutions -- Management
- Description: The expenditure by financial institutions in South Africa on building projects could conservatively be estimated to total in the region of a billion rand per annum. It is surprising, given the amount of money being spent that there is currently no co-operation between the various financial institutions in the field of building project management. The research in this study found that most financial institutions were not taking into account all the costs and benefits when undertaking a project. When a project is undertaken in this manner, the viability analysis would not be a true reflection of the project being undertaken. The areas which were not taken into account when undertaking a project were the indirect project costs, which included costs like the project management staff themselves. An exception to this was First National Bank Metropolitan Delivery. They followed an outsourcing strategy in terms of their building project management function and the cost of this was known and added into the project cost. In terms of the benefits, this study found that the financial institutions do not take the intangible benefits into account. They do not consider the long term benefits which will be derived as a result of the implementation of a project. Arriving at a model which takes into account these factors, would provide material for a Doctorate thesis.
- Full Text:
- Date Issued: 2002
- Authors: Van Tonder, Anthony David
- Date: 2002
- Subjects: Project management , Financial institutions -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10893 , http://hdl.handle.net/10948/79 , Project management , Financial institutions -- Management
- Description: The expenditure by financial institutions in South Africa on building projects could conservatively be estimated to total in the region of a billion rand per annum. It is surprising, given the amount of money being spent that there is currently no co-operation between the various financial institutions in the field of building project management. The research in this study found that most financial institutions were not taking into account all the costs and benefits when undertaking a project. When a project is undertaken in this manner, the viability analysis would not be a true reflection of the project being undertaken. The areas which were not taken into account when undertaking a project were the indirect project costs, which included costs like the project management staff themselves. An exception to this was First National Bank Metropolitan Delivery. They followed an outsourcing strategy in terms of their building project management function and the cost of this was known and added into the project cost. In terms of the benefits, this study found that the financial institutions do not take the intangible benefits into account. They do not consider the long term benefits which will be derived as a result of the implementation of a project. Arriving at a model which takes into account these factors, would provide material for a Doctorate thesis.
- Full Text:
- Date Issued: 2002
De-scribing the Timaeus: a transgression of the (phal) logocentric convention that discourse has only one form, language
- Authors: Ord, Jennifer
- Date: 2002
- Subjects: Discourse analysis , Art -- Philosophy
- Language: English
- Type: Thesis , Masters , MTech (Fine Art)
- Identifier: vital:10763 , http://hdl.handle.net/10948/115 , Discourse analysis , Art -- Philosophy
- Description: Like writing, art making is primarily a means of human expression, a means of communication – both “allow us to categorize our (inner and outer) environment as represented by symbols” (Appignanesi, 1999: 7). Yet it is language in the traditional Western garb of rational, philosophical discourse that has been perceived as the primary means of manifesting knowledge and positing truth, not only regarding the character of human existence, but also the nature of art. This infers the acceptance of both works as literally “truth of things”, and of “a language of reason” that “perfectly represents the real world” (Appignanesi, 1999: 77). Going against the grain of this traditional bias, Jacques Derrida holds that, firstly, “human knowledge is not as controllable or as cogent as Western thinkers would have it”: secondly, that language functions in “subtle and often contradictory ways” thus rendering certainty, truth, and perfect representation ever elusive to us (Lye, 1997: 2); and, thirdly, that “practices of interpretation which include art but are not limited to language, are extended discourses” (Appignanesi, 1999: 79). So, the “work of reason” (or rationalism) in this sense, is no longer the definitive “voice” of authority when it comes to ascribing meaning, proclaiming a message, defining truth, etc. Having the grip of its authority loosened and thus its rigid, imposing borders opened up, the communication of knowledge as a form of “aesthetic fiction” (Megill, 1987: 265) is allowed entry into the rarefied field of philosophical discourse. Moreover, if visual art (one such “aesthetic fiction”) is a process of sign-making, as is written and spoken language; if it therefore constitutes a signifying system, as does written and spoken language (Bal and Bryson in Preziosi, 1998: 242); and, if art is not just about autonomous, in-house formalism, then can it not, in any case, validly offer a form for discourse, albeit a different kind of discourse, a discourse that is not “truth seeking” (Sim, 1992: 33)? Here, the maker of the proposed artwork-asdiscourse would not be attempting to establish the truth or falsity of a philosophical position, but, as Derrida would have it, create a form which, without mimicry, would evocatively allude to Plato, his “deconstructor” and the maker of the proposed artwork. Discourse in this sense, then, would generate “active interpretation… infinite free association” (Megill, 1987: 283), because, as in Derrida’s writing, interpretation no longer aims at “the reconciliation or unification of warring truths (Sim, 1992: 10); in other words, it breaks with the (phal)logocentric tradition of discourse as dialectical and becomes questioning without closure. For visual art to enter the exalted arena of philosophical discourse, it cannot be selfreflexive in the Greenbergian or formalist sense – it has to be about something philosophical and this ‘something’ will be a deconstructive response to Plato’s doctrine of the two worlds in the Timaeus. What I propose presenting, then, is an imagographic rather than (phal)logocentric exposition of philosophical content where the aim is not to shape a certainty or to infer an absolute presence or essence of anything, but rather to suggest traces of the maker of the artwork reading Derrida, reading Plato. The proposed artwork as a response to texts will thus be a “pre-text” of my own endeavour.
- Full Text:
- Date Issued: 2002
- Authors: Ord, Jennifer
- Date: 2002
- Subjects: Discourse analysis , Art -- Philosophy
- Language: English
- Type: Thesis , Masters , MTech (Fine Art)
- Identifier: vital:10763 , http://hdl.handle.net/10948/115 , Discourse analysis , Art -- Philosophy
- Description: Like writing, art making is primarily a means of human expression, a means of communication – both “allow us to categorize our (inner and outer) environment as represented by symbols” (Appignanesi, 1999: 7). Yet it is language in the traditional Western garb of rational, philosophical discourse that has been perceived as the primary means of manifesting knowledge and positing truth, not only regarding the character of human existence, but also the nature of art. This infers the acceptance of both works as literally “truth of things”, and of “a language of reason” that “perfectly represents the real world” (Appignanesi, 1999: 77). Going against the grain of this traditional bias, Jacques Derrida holds that, firstly, “human knowledge is not as controllable or as cogent as Western thinkers would have it”: secondly, that language functions in “subtle and often contradictory ways” thus rendering certainty, truth, and perfect representation ever elusive to us (Lye, 1997: 2); and, thirdly, that “practices of interpretation which include art but are not limited to language, are extended discourses” (Appignanesi, 1999: 79). So, the “work of reason” (or rationalism) in this sense, is no longer the definitive “voice” of authority when it comes to ascribing meaning, proclaiming a message, defining truth, etc. Having the grip of its authority loosened and thus its rigid, imposing borders opened up, the communication of knowledge as a form of “aesthetic fiction” (Megill, 1987: 265) is allowed entry into the rarefied field of philosophical discourse. Moreover, if visual art (one such “aesthetic fiction”) is a process of sign-making, as is written and spoken language; if it therefore constitutes a signifying system, as does written and spoken language (Bal and Bryson in Preziosi, 1998: 242); and, if art is not just about autonomous, in-house formalism, then can it not, in any case, validly offer a form for discourse, albeit a different kind of discourse, a discourse that is not “truth seeking” (Sim, 1992: 33)? Here, the maker of the proposed artwork-asdiscourse would not be attempting to establish the truth or falsity of a philosophical position, but, as Derrida would have it, create a form which, without mimicry, would evocatively allude to Plato, his “deconstructor” and the maker of the proposed artwork. Discourse in this sense, then, would generate “active interpretation… infinite free association” (Megill, 1987: 283), because, as in Derrida’s writing, interpretation no longer aims at “the reconciliation or unification of warring truths (Sim, 1992: 10); in other words, it breaks with the (phal)logocentric tradition of discourse as dialectical and becomes questioning without closure. For visual art to enter the exalted arena of philosophical discourse, it cannot be selfreflexive in the Greenbergian or formalist sense – it has to be about something philosophical and this ‘something’ will be a deconstructive response to Plato’s doctrine of the two worlds in the Timaeus. What I propose presenting, then, is an imagographic rather than (phal)logocentric exposition of philosophical content where the aim is not to shape a certainty or to infer an absolute presence or essence of anything, but rather to suggest traces of the maker of the artwork reading Derrida, reading Plato. The proposed artwork as a response to texts will thus be a “pre-text” of my own endeavour.
- Full Text:
- Date Issued: 2002
Design, development and analysis of the friction stir welding process
- Authors: Blignault, Calvin
- Date: 2002
- Subjects: Friction welding
- Language: English
- Type: Thesis , Masters , MTech (Mechanical Engineering)
- Identifier: vital:10809 , http://hdl.handle.net/10948/1350 , Friction welding
- Description: The development of a CNC-based technology FSW machine to accurately produce friction stir weld samples that can be analyzed for research purposes is implemented and discussed. A process diagnosis and control scheme to improve the process monitoring and weld evaluation capabilities of an FSW machine are proposed and implemented. Basic CNC-based hardware implementation such as optical encoders and inverters for process control are explained and verified. The control scheme and framework of interfaces to the digital I/O cards for PC user interface are explained. An advanced monitoring system which senses process performance parameters such as tool temperature, 3-axis tool forces, torque and spindle speed are explained. Mechanical designs and manufacturing techniques such as tool, clamp and backing plate designs are explained and verified. The process parameters for quality optimization are investigated and optimized by making use of Correlation and Regression Analysis. The statistical data and analytical relationships between welding parameters (independent) and each of the performance parameters (dependent) are obtained and used to simulate the machining process. The weld research samples are tested for strength and integrity making use of various scientific testing techniques. The reliability of the samples are also evaluated and compared to that of other institutions. Process variables and the optimum operating range of the Friction Stir Welding machine is determined and a framework for further research into weld quality optimization is set.
- Full Text:
- Date Issued: 2002
- Authors: Blignault, Calvin
- Date: 2002
- Subjects: Friction welding
- Language: English
- Type: Thesis , Masters , MTech (Mechanical Engineering)
- Identifier: vital:10809 , http://hdl.handle.net/10948/1350 , Friction welding
- Description: The development of a CNC-based technology FSW machine to accurately produce friction stir weld samples that can be analyzed for research purposes is implemented and discussed. A process diagnosis and control scheme to improve the process monitoring and weld evaluation capabilities of an FSW machine are proposed and implemented. Basic CNC-based hardware implementation such as optical encoders and inverters for process control are explained and verified. The control scheme and framework of interfaces to the digital I/O cards for PC user interface are explained. An advanced monitoring system which senses process performance parameters such as tool temperature, 3-axis tool forces, torque and spindle speed are explained. Mechanical designs and manufacturing techniques such as tool, clamp and backing plate designs are explained and verified. The process parameters for quality optimization are investigated and optimized by making use of Correlation and Regression Analysis. The statistical data and analytical relationships between welding parameters (independent) and each of the performance parameters (dependent) are obtained and used to simulate the machining process. The weld research samples are tested for strength and integrity making use of various scientific testing techniques. The reliability of the samples are also evaluated and compared to that of other institutions. Process variables and the optimum operating range of the Friction Stir Welding machine is determined and a framework for further research into weld quality optimization is set.
- Full Text:
- Date Issued: 2002
Determining and improving the level of service quality at International Healthcare Distributors
- Authors: Vassen, Ansuya
- Date: 2002
- Subjects: Pharmaceutical industry -- South Africa -- Port Elizabeth -- Quality control
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10897 , http://hdl.handle.net/10948/82 , Pharmaceutical industry -- South Africa -- Port Elizabeth -- Quality control
- Description: The levels of service quality at International Healthcare Distributors (IHD) have been determined. Service quality in organisations require a strong emphasis on customer service and service delivery processes. The main area of this study focuses on the need for appropriate levels and criteria of service quality that will satisfy customers of pharmaceutical distributors. Various determinants affecting service quality levels have been discussed. The nature of service quality has been outlined and customer expectation standards have been determined. Customer satisfaction versus service quality has been discussed and the consumers’ perceptions towards service quality have been identified. Obstacles to attaining service quality have been described and potential causes of service quality shortfalls have been defined. Various surveys were studied to determine the implementation of service quality dimensions in a variety of disciplines. A sample was taken from the IHD customer base and a questionnaire was designed and distributed to the customers. The questionnaire examined five dimensions, tangibility, reliability, responsiveness, assurance and empathy. There was a hundred percent response rate. The results indicated that the tangibility dimension was highest in terms of customer agreement and reliability the lowest. The results of the questionnaire have proven that two of the hypotheses are negative and one positive. Concluding remarks and recommendations were highlighted and it is evident that IHD needs to improve its level of service quality in order to meet their customer requirements.
- Full Text:
- Date Issued: 2002
- Authors: Vassen, Ansuya
- Date: 2002
- Subjects: Pharmaceutical industry -- South Africa -- Port Elizabeth -- Quality control
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10897 , http://hdl.handle.net/10948/82 , Pharmaceutical industry -- South Africa -- Port Elizabeth -- Quality control
- Description: The levels of service quality at International Healthcare Distributors (IHD) have been determined. Service quality in organisations require a strong emphasis on customer service and service delivery processes. The main area of this study focuses on the need for appropriate levels and criteria of service quality that will satisfy customers of pharmaceutical distributors. Various determinants affecting service quality levels have been discussed. The nature of service quality has been outlined and customer expectation standards have been determined. Customer satisfaction versus service quality has been discussed and the consumers’ perceptions towards service quality have been identified. Obstacles to attaining service quality have been described and potential causes of service quality shortfalls have been defined. Various surveys were studied to determine the implementation of service quality dimensions in a variety of disciplines. A sample was taken from the IHD customer base and a questionnaire was designed and distributed to the customers. The questionnaire examined five dimensions, tangibility, reliability, responsiveness, assurance and empathy. There was a hundred percent response rate. The results indicated that the tangibility dimension was highest in terms of customer agreement and reliability the lowest. The results of the questionnaire have proven that two of the hypotheses are negative and one positive. Concluding remarks and recommendations were highlighted and it is evident that IHD needs to improve its level of service quality in order to meet their customer requirements.
- Full Text:
- Date Issued: 2002
Effect of selected physical and production traits on the tick burdens of beef cattle
- Authors: Botha, Theunis Christoffel
- Date: 2002
- Subjects: Beef cattle -- Breeding
- Language: English
- Type: Thesis , Masters , MTech (Agricultural Management)
- Identifier: vital:10966 , http://hdl.handle.net/10948/91 , Beef cattle -- Breeding
- Description: The objective of this study was to determine the effect of selected traits such as age, sex, body weight, body length and height, body condition score (BCS), coatscore (CS), skin thickness and average skin surface temperature on tick burdens in beef cattle. Bonsmara cattle (n= 143) were used to measure visible tick counts, body condition score, coat score, skin thickness, body height and length, body weight, body surface temperature, gender and inter calving period. Measurements were taken from April to December. All animals were managed extensively on natural and cultivated pastures near George in the Southern Cape. Female animals had significantly (p<0.05) greater tick infestation (37.98±2.7) compared to male animals (16.52±1.2). Age was a significant factor (p<0.001) with the younger animals below two years having (46.40±5.26) more ticks than those of two years and older (20.15±2.44). A significant negative correlation (p<0.001; -0.29) was reported between the infestation of ticks on the animals and the age of the animal. Animals with an average body weight below 250kg had 42% (p<0.05) more ticks compared to animals with a body weight above 250kg. Age of the animal and weight were highly correlated (r= 0.70); p<0.001), while the correlation between the number of ticks per cow and the mean weight was negatively correlated (r= -0.37; p<0.001). Skin surface temperature significantly influenced tick infestation on the animals (p<0.001). The degree of infestation increased as body surface temperature exceeded 30º C. Coat score, skin thickness, body condition score and inter calving period did not significantly influence tick infestation on the animals. The infestation of ticks on the animals were significantly influenced by body height (p<0.019) and body length (p<0.001). Animals smaller than a 130cm in height had a significantly (p<0.05) greater tick infestation (36.5±5) compared to animals taller than 130cm (21.2±1.5). This trend was also observed for body length. Animals with a body length shorter than 145cm had a greater (p<0.05) average tick infestation of 41.3±4.5 compared to 23.2±1.3 to animals longer than 145cm, indicating a 44% greater tick infestation in favour of the shorter animals. For increased production and tick resistance animals should have smoother coats and be able to dissipate heat effectively.
- Full Text:
- Date Issued: 2002
- Authors: Botha, Theunis Christoffel
- Date: 2002
- Subjects: Beef cattle -- Breeding
- Language: English
- Type: Thesis , Masters , MTech (Agricultural Management)
- Identifier: vital:10966 , http://hdl.handle.net/10948/91 , Beef cattle -- Breeding
- Description: The objective of this study was to determine the effect of selected traits such as age, sex, body weight, body length and height, body condition score (BCS), coatscore (CS), skin thickness and average skin surface temperature on tick burdens in beef cattle. Bonsmara cattle (n= 143) were used to measure visible tick counts, body condition score, coat score, skin thickness, body height and length, body weight, body surface temperature, gender and inter calving period. Measurements were taken from April to December. All animals were managed extensively on natural and cultivated pastures near George in the Southern Cape. Female animals had significantly (p<0.05) greater tick infestation (37.98±2.7) compared to male animals (16.52±1.2). Age was a significant factor (p<0.001) with the younger animals below two years having (46.40±5.26) more ticks than those of two years and older (20.15±2.44). A significant negative correlation (p<0.001; -0.29) was reported between the infestation of ticks on the animals and the age of the animal. Animals with an average body weight below 250kg had 42% (p<0.05) more ticks compared to animals with a body weight above 250kg. Age of the animal and weight were highly correlated (r= 0.70); p<0.001), while the correlation between the number of ticks per cow and the mean weight was negatively correlated (r= -0.37; p<0.001). Skin surface temperature significantly influenced tick infestation on the animals (p<0.001). The degree of infestation increased as body surface temperature exceeded 30º C. Coat score, skin thickness, body condition score and inter calving period did not significantly influence tick infestation on the animals. The infestation of ticks on the animals were significantly influenced by body height (p<0.019) and body length (p<0.001). Animals smaller than a 130cm in height had a significantly (p<0.05) greater tick infestation (36.5±5) compared to animals taller than 130cm (21.2±1.5). This trend was also observed for body length. Animals with a body length shorter than 145cm had a greater (p<0.05) average tick infestation of 41.3±4.5 compared to 23.2±1.3 to animals longer than 145cm, indicating a 44% greater tick infestation in favour of the shorter animals. For increased production and tick resistance animals should have smoother coats and be able to dissipate heat effectively.
- Full Text:
- Date Issued: 2002