An assessment of municipal performance assessment system as a tool to improve performance in Ngqushwa local municipality in the Eastern Cape
- Authors: Batayi, Nokuthula
- Date: 2017
- Subjects: Performance -- Evaluation Local government -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/13436 , vital:39661
- Description: Monitoring and evaluation is a key contributing factor in the accomplishment of the vision, mission and strategic goals of the department. It is an on-going communication, undertaken in partnership between employees and their immediate supervisors. This research study focused on assessing the performance management system as a tool to improve performance in Ngqushwa Local Municipality. It has been found that Ngqushwa Local Municipality has undertaken measures to implement the performance management system which is aligned with legislative frameworks i.e. Republic of South African Constitution of 1996, Municipal Systems Act 32 of 2000, Municipal Structures Act 117 of 1998, Municipal Finance Management Act 56 of 2003, Public Service Regulation 2001, and Monitoring and Evaluation Frameworks. However, the research findings showed that such efforts were not sufficient in terms of implementation of Performance Management System. The study suggested that 1) the system should also accommodate employees who are in lower levels as way to strengthen the implementation of the system; 2) Involvement of stakeholders should be prioritised so as to promote ownership of the system 3) Continuous training of employees and feedback should also be considered.
- Full Text:
- Date Issued: 2017
- Authors: Batayi, Nokuthula
- Date: 2017
- Subjects: Performance -- Evaluation Local government -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/13436 , vital:39661
- Description: Monitoring and evaluation is a key contributing factor in the accomplishment of the vision, mission and strategic goals of the department. It is an on-going communication, undertaken in partnership between employees and their immediate supervisors. This research study focused on assessing the performance management system as a tool to improve performance in Ngqushwa Local Municipality. It has been found that Ngqushwa Local Municipality has undertaken measures to implement the performance management system which is aligned with legislative frameworks i.e. Republic of South African Constitution of 1996, Municipal Systems Act 32 of 2000, Municipal Structures Act 117 of 1998, Municipal Finance Management Act 56 of 2003, Public Service Regulation 2001, and Monitoring and Evaluation Frameworks. However, the research findings showed that such efforts were not sufficient in terms of implementation of Performance Management System. The study suggested that 1) the system should also accommodate employees who are in lower levels as way to strengthen the implementation of the system; 2) Involvement of stakeholders should be prioritised so as to promote ownership of the system 3) Continuous training of employees and feedback should also be considered.
- Full Text:
- Date Issued: 2017
An assessment of public-private partnerships as a strategy for effective delivery of primary health care in the Eastern Cape - the case of Frere Hospital
- Authors: Gqobana, Sicelo Hamilton
- Date: 2017
- Subjects: Frere Hospital Public-private sector cooperation Primary health care
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/12892 , vital:39388
- Description: The development of public-private partnerships (PPPs) around the world has urged governments to look at alternative service delivery methods because of increased pressures on government budgets. Public-private partnerships present governments with means of generating private funds for health service delivery whilst government manages the relationship via a negotiated PPP agreement to monitor the quality of services rendered. Different PPP models are applied all over the world depending on the specific needs of countries. Different factors impact on the success of these partnerships and it is essential that government shares knowledge and best practices. This study has showed that in order for basic primary healthcare to be effective in terms of service delivery, PPPs should be considered. The legislative framework is a critical factor in the advancement of PPP procurement and the allocation of risk as an important consideration when pursuing this type of procurement. In the health sector of the Eastern Cape Province in South Africa, there are PPPs that exist; they were the first of their kind. The study examined a tertiary hospital in East London which does not necessarily provide basic healthcare but needs to improve service delivery, although there has been some improvement from 2013 to date. The hospital in question was the Frere Hospital and the study assessed a public-private partnership as a strategy for effective delivery of basic primary healthcare in this hospital in the Eastern Cape. Interviews with the sample participants comprising mainly of managers at Frere Hospital, revealed that Frere had been ‘in tatters’ with a bad reputation before 2013, and even though there were improvements afterwards, some targets were still not met. The study came up with the following recommendations: there should be training of managers and other officials on the importance of PPPs in improving service delivery at Frere; there should be some kind of a PPP at Frere to improve productivity; officials and not only managers must understand the importance of PPPs; certain methods/processes and mechanisms need to be developed to overcome challenges in terms of service delivery that the Department of Health and Frere are still facing; officials must understand that through a PPP service delivery can improve significantly; and a need exists for sound annual plans with targets that show how the annual targets will be achieved.
- Full Text:
- Date Issued: 2017
- Authors: Gqobana, Sicelo Hamilton
- Date: 2017
- Subjects: Frere Hospital Public-private sector cooperation Primary health care
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/12892 , vital:39388
- Description: The development of public-private partnerships (PPPs) around the world has urged governments to look at alternative service delivery methods because of increased pressures on government budgets. Public-private partnerships present governments with means of generating private funds for health service delivery whilst government manages the relationship via a negotiated PPP agreement to monitor the quality of services rendered. Different PPP models are applied all over the world depending on the specific needs of countries. Different factors impact on the success of these partnerships and it is essential that government shares knowledge and best practices. This study has showed that in order for basic primary healthcare to be effective in terms of service delivery, PPPs should be considered. The legislative framework is a critical factor in the advancement of PPP procurement and the allocation of risk as an important consideration when pursuing this type of procurement. In the health sector of the Eastern Cape Province in South Africa, there are PPPs that exist; they were the first of their kind. The study examined a tertiary hospital in East London which does not necessarily provide basic healthcare but needs to improve service delivery, although there has been some improvement from 2013 to date. The hospital in question was the Frere Hospital and the study assessed a public-private partnership as a strategy for effective delivery of basic primary healthcare in this hospital in the Eastern Cape. Interviews with the sample participants comprising mainly of managers at Frere Hospital, revealed that Frere had been ‘in tatters’ with a bad reputation before 2013, and even though there were improvements afterwards, some targets were still not met. The study came up with the following recommendations: there should be training of managers and other officials on the importance of PPPs in improving service delivery at Frere; there should be some kind of a PPP at Frere to improve productivity; officials and not only managers must understand the importance of PPPs; certain methods/processes and mechanisms need to be developed to overcome challenges in terms of service delivery that the Department of Health and Frere are still facing; officials must understand that through a PPP service delivery can improve significantly; and a need exists for sound annual plans with targets that show how the annual targets will be achieved.
- Full Text:
- Date Issued: 2017
An assessment of the relationship between clean audits and service delivery : a study of Amathole District Municipality in the Eastern Cape Province, for the 2013/2014 financial year
- Authors: Mashalaba, Bongiwe
- Date: 2017
- Subjects: Municipal finance -- South Africa -- Auditing Auditing -- South Africa -- Eastern Cape Finance, Public -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/4638 , vital:28471
- Description: The purpose of this study was to investigate the relationship between the concept of clean audit reports in relation to service delivery. The study was conducted in the Amathole District Municipality in the Eastern Cape Province and centred on the audit outcome of the municipality for the 2013/2014 financial year. A qualitative research design was adopted in order to conduct the study and the data was collected through the conducting of semi-structured interviews. The research sample comprised officers who were employed by the Amathole District Municipality and one manager from the office of the Auditor-General. The key findings of the study revealed that, at present, the concept of a clean audit outcome is used by municipal officers to imply that the performance of an organisation is to be assessed mainly on the basis of evidence which is provided by financial indicators, to the exclusion of non-financial benchmarks. This assumption tends to encourage municipal officers to strive towards impressing auditors, rather than serving their communities through the providing of adequate service delivery. In addition, the auditing of municipalities does not assess their performance in relation to service delivery and the ways in which communities at the local level are affected by it. At present it appears to be beyond the remit of auditors to investigate the validity of the protests which erupt in communities in response to poor service delivery or whether the members of communities and other affected stakeholders are satisfied or dissatisfied with the manner in which services are rendered by their municipalities. Consequently, those who are tasked with the making of decisions in municipalities act upon the recommendations which are made in their audit outcomes and formulate plans in relation to service delivery or projects which do not necessarily accord with the needs of the communities which they are intended to serve. Consequently, on the basis of the findings of this study, it is proposed that assessments of the performance of organisations should incorporate non-financial indicators into the auditing process. Adopting this approach would minimise incidences of municipalities receiving clean audit outcomes while the members of the communities which they serve take to the streets to express their anger and frustration as a result of poor service delivery.
- Full Text:
- Date Issued: 2017
- Authors: Mashalaba, Bongiwe
- Date: 2017
- Subjects: Municipal finance -- South Africa -- Auditing Auditing -- South Africa -- Eastern Cape Finance, Public -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/4638 , vital:28471
- Description: The purpose of this study was to investigate the relationship between the concept of clean audit reports in relation to service delivery. The study was conducted in the Amathole District Municipality in the Eastern Cape Province and centred on the audit outcome of the municipality for the 2013/2014 financial year. A qualitative research design was adopted in order to conduct the study and the data was collected through the conducting of semi-structured interviews. The research sample comprised officers who were employed by the Amathole District Municipality and one manager from the office of the Auditor-General. The key findings of the study revealed that, at present, the concept of a clean audit outcome is used by municipal officers to imply that the performance of an organisation is to be assessed mainly on the basis of evidence which is provided by financial indicators, to the exclusion of non-financial benchmarks. This assumption tends to encourage municipal officers to strive towards impressing auditors, rather than serving their communities through the providing of adequate service delivery. In addition, the auditing of municipalities does not assess their performance in relation to service delivery and the ways in which communities at the local level are affected by it. At present it appears to be beyond the remit of auditors to investigate the validity of the protests which erupt in communities in response to poor service delivery or whether the members of communities and other affected stakeholders are satisfied or dissatisfied with the manner in which services are rendered by their municipalities. Consequently, those who are tasked with the making of decisions in municipalities act upon the recommendations which are made in their audit outcomes and formulate plans in relation to service delivery or projects which do not necessarily accord with the needs of the communities which they are intended to serve. Consequently, on the basis of the findings of this study, it is proposed that assessments of the performance of organisations should incorporate non-financial indicators into the auditing process. Adopting this approach would minimise incidences of municipalities receiving clean audit outcomes while the members of the communities which they serve take to the streets to express their anger and frustration as a result of poor service delivery.
- Full Text:
- Date Issued: 2017
An evaluation of the expanded public works programme in the Buffalo City Metropolitan Municipality, Eastern Cape Province
- Authors: Ntwasa, Andisa
- Date: 2017
- Subjects: Public works -- South Africa -- Eastern Cape Poverty -- Government policy -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/8802 , vital:33599
- Description: The evaluation of the EPWP within the BCMM will assist the municipality in enhancing the metropolitan’s capacity to deliver the services of the EPWP by ensuring that challenges are addressed, an integrated approach is adopted and that the programme implementation receives the necessary support in order to develop communities. Cabinet has adopted the EPWP as its main tool for creating job opportunities. It has been approved as a conceptual framework with a specific role and targets for each municipality programme. The EPWP also engages the creation of job opportunities for unemployed people which enables them to participate in the economy; eventually they will make a contribution to their communities’ development and to the country as a whole. (National EPWP Guidelines, 2003:4). The EPWP is significant because it aims to expand the creation of temporary job opportunities which will give unemployed and poor people some income. The BCMM has focused on strengthening and expanding its EPWP, predominantly in the infrastructure sector. The emphasis has been on job creation through intensive methods in housing and infrastructure projects, as well as on improving reporting, monitoring and evaluation. Thus, the decision was taken to house the EPWP unit within the Directorate of Infrastructure Services for efficient administration, as most infrastructure projects are implemented within the directorate. To improve the implementation of the EPWP, and to be effective within the metropolitan, the programme should incorporate all activities within the municipality. Therefore, every project implemented, as per the municipality’s Integrated Development Plan (IDP), should be required to promote all possible EPWP opportunities. All existing projects should be restructured in order to promote greater employment opportunities. The municipality needs to increase emphasis on labour intensive construction methods, the rollout of the EPWP in the social and environmental and culture sectors, and the municipality should evince a greater level of EPWP participation.
- Full Text:
- Date Issued: 2017
- Authors: Ntwasa, Andisa
- Date: 2017
- Subjects: Public works -- South Africa -- Eastern Cape Poverty -- Government policy -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/8802 , vital:33599
- Description: The evaluation of the EPWP within the BCMM will assist the municipality in enhancing the metropolitan’s capacity to deliver the services of the EPWP by ensuring that challenges are addressed, an integrated approach is adopted and that the programme implementation receives the necessary support in order to develop communities. Cabinet has adopted the EPWP as its main tool for creating job opportunities. It has been approved as a conceptual framework with a specific role and targets for each municipality programme. The EPWP also engages the creation of job opportunities for unemployed people which enables them to participate in the economy; eventually they will make a contribution to their communities’ development and to the country as a whole. (National EPWP Guidelines, 2003:4). The EPWP is significant because it aims to expand the creation of temporary job opportunities which will give unemployed and poor people some income. The BCMM has focused on strengthening and expanding its EPWP, predominantly in the infrastructure sector. The emphasis has been on job creation through intensive methods in housing and infrastructure projects, as well as on improving reporting, monitoring and evaluation. Thus, the decision was taken to house the EPWP unit within the Directorate of Infrastructure Services for efficient administration, as most infrastructure projects are implemented within the directorate. To improve the implementation of the EPWP, and to be effective within the metropolitan, the programme should incorporate all activities within the municipality. Therefore, every project implemented, as per the municipality’s Integrated Development Plan (IDP), should be required to promote all possible EPWP opportunities. All existing projects should be restructured in order to promote greater employment opportunities. The municipality needs to increase emphasis on labour intensive construction methods, the rollout of the EPWP in the social and environmental and culture sectors, and the municipality should evince a greater level of EPWP participation.
- Full Text:
- Date Issued: 2017
An exploration of leadership attributes for good governance in selected public community learning centres in the Eastern Cape province
- Madikiza-Sambane, Ndiliwe Christabell
- Authors: Madikiza-Sambane, Ndiliwe Christabell
- Date: 2017
- Subjects: Human services -- South Africa -- Eastern Cape Political leadership -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/13403 , vital:39658
- Description: The success of any government depends on its leadership’s efficiency and effectiveness in ensuring that government’s vision is realized. It therefore becomes important that all public administration activities are in line with the elements of good governance as reflected on the Constitution of the Republic of South Africa, 1996. These elements include, among others, responsiveness to the needs of the public, accountability, public participation, equity, effectiveness and efficiency. Leadership attributes play a pivotal role in this regard, as all leaders are expected to be able to give guidance and direction towards the vision of government, good communicators, have humble confidence and display exemplary behavior to be successful in their leadership responsibilities. This includes leaders who are assigned responsibilities at all levels and sectors, both in public and private institutions. The purpose of this study therefore, was to explore leadership attributes for good governance in selected Public Community Learning Centres (PCLCs) in the Eastern Cape Province and its focus was in Libode District. It sought to answer a number of questions relating to community participation, policy formulation and implementation, problem solving and the envisaged solutions to address the problems that enhance good governance in the PCLCs. The study is viewed as significant in assisting the process of putting new systems in place for the implementation of new approaches in adult education. The extensive literature review that was conducted before the study resumed contributed tremendously in the success of the study as it provided more insight to the study. The qualitative approach was mainly used and the data was collected through self- administered questionnaires, interviews and observation. The findings of the study revealed challenges that exist with regards to leadership attributes and the enhancement of good governance in Public Community Learning Centres. All participating Ward Councillors (the community leaders) expressed their ignorance about what is happening in the PCLCs. However, they expressed their willingness to work together with the centres for the benefit of all community members within their wards. The recommendations of the study are based on the problems revealed in the findings and provide solutions and answers to the research questions.
- Full Text:
- Date Issued: 2017
- Authors: Madikiza-Sambane, Ndiliwe Christabell
- Date: 2017
- Subjects: Human services -- South Africa -- Eastern Cape Political leadership -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/13403 , vital:39658
- Description: The success of any government depends on its leadership’s efficiency and effectiveness in ensuring that government’s vision is realized. It therefore becomes important that all public administration activities are in line with the elements of good governance as reflected on the Constitution of the Republic of South Africa, 1996. These elements include, among others, responsiveness to the needs of the public, accountability, public participation, equity, effectiveness and efficiency. Leadership attributes play a pivotal role in this regard, as all leaders are expected to be able to give guidance and direction towards the vision of government, good communicators, have humble confidence and display exemplary behavior to be successful in their leadership responsibilities. This includes leaders who are assigned responsibilities at all levels and sectors, both in public and private institutions. The purpose of this study therefore, was to explore leadership attributes for good governance in selected Public Community Learning Centres (PCLCs) in the Eastern Cape Province and its focus was in Libode District. It sought to answer a number of questions relating to community participation, policy formulation and implementation, problem solving and the envisaged solutions to address the problems that enhance good governance in the PCLCs. The study is viewed as significant in assisting the process of putting new systems in place for the implementation of new approaches in adult education. The extensive literature review that was conducted before the study resumed contributed tremendously in the success of the study as it provided more insight to the study. The qualitative approach was mainly used and the data was collected through self- administered questionnaires, interviews and observation. The findings of the study revealed challenges that exist with regards to leadership attributes and the enhancement of good governance in Public Community Learning Centres. All participating Ward Councillors (the community leaders) expressed their ignorance about what is happening in the PCLCs. However, they expressed their willingness to work together with the centres for the benefit of all community members within their wards. The recommendations of the study are based on the problems revealed in the findings and provide solutions and answers to the research questions.
- Full Text:
- Date Issued: 2017
Exploring performance management systems in the Eastern Cape Department of Education
- Authors: Faye, Busisiwe
- Date: 2017
- Subjects: Performance standards Performance -- Management Performance -- Measurement
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/8792 , vital:33584
- Description: The declining matric pass rates in the Eastern Cape Department of Education emanate from the ineffective implementation of performance management systems. Using an extensive documentary review analysis, the study explores various challenges which affected the Department in implanting performance management systems to enhance leaners’ performance and improve the work of public officials. The study recognizes that the manipulation of recruitment systems, ineffective leadership and administration discourage the effective implementation of performance management systems. In this case, public officials delayed to sign performance agreements which resulted in low staff morale. The Supervisor in the ECDoE could not provide feedback in time to officials which resulted in low morale. The study revealed the lack of monitoring and evaluation of performance management systems is due to lack of skills in the department. All these challenges affected the department negatively in terms of improving performance management for the benefit of learners’ education in the province. The study concludes that the implementation of skills development programmes in the Department can spearhead effective service delivery. The government of South Africa needs to channel adequate funding towards skills development, which is imperative in the running of an efficient public service.
- Full Text:
- Date Issued: 2017
- Authors: Faye, Busisiwe
- Date: 2017
- Subjects: Performance standards Performance -- Management Performance -- Measurement
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/8792 , vital:33584
- Description: The declining matric pass rates in the Eastern Cape Department of Education emanate from the ineffective implementation of performance management systems. Using an extensive documentary review analysis, the study explores various challenges which affected the Department in implanting performance management systems to enhance leaners’ performance and improve the work of public officials. The study recognizes that the manipulation of recruitment systems, ineffective leadership and administration discourage the effective implementation of performance management systems. In this case, public officials delayed to sign performance agreements which resulted in low staff morale. The Supervisor in the ECDoE could not provide feedback in time to officials which resulted in low morale. The study revealed the lack of monitoring and evaluation of performance management systems is due to lack of skills in the department. All these challenges affected the department negatively in terms of improving performance management for the benefit of learners’ education in the province. The study concludes that the implementation of skills development programmes in the Department can spearhead effective service delivery. The government of South Africa needs to channel adequate funding towards skills development, which is imperative in the running of an efficient public service.
- Full Text:
- Date Issued: 2017
The effects of municipal demarcation board decisions on health care services in the Eastern Cape: a case of Alfed Nzo District Municipality
- Authors: Makali, Andile Ernest
- Date: 2017
- Subjects: Health-care services
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/13546 , vital:39678
- Description: The study sought to assess the effects of municipal demarcation board decisions on health care services. Since the democratic elections, the South African government was faced with the task of eliminating the racially based municipal system that segregated certain groups of people in service delivery. To deal with the determination and re-determination of municipal boundaries the Municipal Demarcation Board (MBD) was established in 1998. The study used secondary data to achieve its objectives. A number of official documents and sources that were used for this study. These included government documents, municipal documents, NGO documents, private sector documents. Results showed that municipal revenue is negatively affected by demarcations. Alfred Nzo District Municipality is no exception to this. Furthermore, demarcation processes have implications for health human resources and other municipal health processes. Human resources such as nurses and doctors are sometimes shifted from one municipality to another. Other negative consequences (especially in the transition period) may result from issues related to the supply chain, long-term contracts, municipal plans and policies, financial and other systems, information and databases, asset registers and asset maintenance, and repairs.
- Full Text:
- Date Issued: 2017
- Authors: Makali, Andile Ernest
- Date: 2017
- Subjects: Health-care services
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/13546 , vital:39678
- Description: The study sought to assess the effects of municipal demarcation board decisions on health care services. Since the democratic elections, the South African government was faced with the task of eliminating the racially based municipal system that segregated certain groups of people in service delivery. To deal with the determination and re-determination of municipal boundaries the Municipal Demarcation Board (MBD) was established in 1998. The study used secondary data to achieve its objectives. A number of official documents and sources that were used for this study. These included government documents, municipal documents, NGO documents, private sector documents. Results showed that municipal revenue is negatively affected by demarcations. Alfred Nzo District Municipality is no exception to this. Furthermore, demarcation processes have implications for health human resources and other municipal health processes. Human resources such as nurses and doctors are sometimes shifted from one municipality to another. Other negative consequences (especially in the transition period) may result from issues related to the supply chain, long-term contracts, municipal plans and policies, financial and other systems, information and databases, asset registers and asset maintenance, and repairs.
- Full Text:
- Date Issued: 2017
A critical assessment of the Eastern Cape Provincial Government intervention in dysfunctional municipalities : a case study of Sundays River Valley Local Municipality
- Authors: Njikelana, Vuyo Mxolisi
- Date: 2016
- Subjects: Intergovernmental cooperation -- South Africa -- Eastern Cape Local government -- South Africa -- Eastern Cape Municipal services -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/2403 , vital:27808
- Description: The research seeks to assess the effectiveness of the provincial intervention in accordance with section 139 of the Constitution, 1996 in dysfunctional municipalities in the Eastern Cape as a viable instrument vis-à-vis the implementation of the continuous support in terms of section 154 of the same Constitution. Both sections are legislative obligations on the part of the national and provincial spheres of government. The two sections are legal instruments of monitoring and support and their implementation in municipalities by the then Department of Local Government and Traditional Affairs (now known as Department of Cooperative Governance and Traditional Affairs) in the Eastern Cape is the focus of the study. However, the two instruments are not achieving their objectives as more municipalities continue remaining dysfunctional despite provincial interventions. The government set out a broad vision of developmental local government. This is essentially a vision that calls on municipalities to find means of confronting the legacy of underdevelopment and poverty in their local areas. Whereas section 154 seeks to ensure support and strengthen capacity of municipalities, section 139 presupposes intervention in areas where a municipality has failed to perform. The latter section is usually invoked when everything else has failed by way of the continuous support provided by section 154. The study examined critical aspects on the implementation of the two instruments by DLGTA, particularly at Sundays River Valley Local Municipality. It looked at the challenges that necessitate the provincial government to intervene in dysfunctional municipalities as well as at implementation challenges. It also looked at the impact of the provincial intervention and checked on the section that is likely to make an impact between the two. In so doing, the municipal functionaries; Mayor/Speaker, Section 56 Managers, departmental officials of DLGTA and stakeholders representing citizens of Sundays River Valley were interviewed. The results of the study reflect challenges in the implementation of the two instruments by the DLGTA and it would be advisable for the DLGTA to consider the findings and recommendations in an attempt to contribute in overcoming the section 139 challenges.
- Full Text:
- Date Issued: 2016
- Authors: Njikelana, Vuyo Mxolisi
- Date: 2016
- Subjects: Intergovernmental cooperation -- South Africa -- Eastern Cape Local government -- South Africa -- Eastern Cape Municipal services -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/2403 , vital:27808
- Description: The research seeks to assess the effectiveness of the provincial intervention in accordance with section 139 of the Constitution, 1996 in dysfunctional municipalities in the Eastern Cape as a viable instrument vis-à-vis the implementation of the continuous support in terms of section 154 of the same Constitution. Both sections are legislative obligations on the part of the national and provincial spheres of government. The two sections are legal instruments of monitoring and support and their implementation in municipalities by the then Department of Local Government and Traditional Affairs (now known as Department of Cooperative Governance and Traditional Affairs) in the Eastern Cape is the focus of the study. However, the two instruments are not achieving their objectives as more municipalities continue remaining dysfunctional despite provincial interventions. The government set out a broad vision of developmental local government. This is essentially a vision that calls on municipalities to find means of confronting the legacy of underdevelopment and poverty in their local areas. Whereas section 154 seeks to ensure support and strengthen capacity of municipalities, section 139 presupposes intervention in areas where a municipality has failed to perform. The latter section is usually invoked when everything else has failed by way of the continuous support provided by section 154. The study examined critical aspects on the implementation of the two instruments by DLGTA, particularly at Sundays River Valley Local Municipality. It looked at the challenges that necessitate the provincial government to intervene in dysfunctional municipalities as well as at implementation challenges. It also looked at the impact of the provincial intervention and checked on the section that is likely to make an impact between the two. In so doing, the municipal functionaries; Mayor/Speaker, Section 56 Managers, departmental officials of DLGTA and stakeholders representing citizens of Sundays River Valley were interviewed. The results of the study reflect challenges in the implementation of the two instruments by the DLGTA and it would be advisable for the DLGTA to consider the findings and recommendations in an attempt to contribute in overcoming the section 139 challenges.
- Full Text:
- Date Issued: 2016
A review of the Lukhanji Local Municipality's recruitment and retention policy
- Authors: Makeleni, Xolani
- Date: 2016
- Subjects: Employees – Recruiting -- South Africa -- Eastern Cape Recruiting and enlistment Employee retention
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/1808 , vital:27561
- Description: The central objective underpinning the rationale of this research is to review the
- Full Text:
- Date Issued: 2016
- Authors: Makeleni, Xolani
- Date: 2016
- Subjects: Employees – Recruiting -- South Africa -- Eastern Cape Recruiting and enlistment Employee retention
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/1808 , vital:27561
- Description: The central objective underpinning the rationale of this research is to review the
- Full Text:
- Date Issued: 2016
A review of the water service development plan and service delivery budget and implementation plan (SDBIP) alignment with performance management system in Buffalo City Metropolitan Municipality
- Authors: Sali, Bongani Zandisile
- Date: 2016
- Subjects: Sustainable urban development Environmental management Municipal services
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/12755 , vital:39358
- Description: In South Africa, the Constitution, 1996, the Municipal Structures Act,1998 (Act 117 of 1998), the Municipal Systems Act, 2000 (Act 32 of 2000) and the Municipal Finance Management, 2003 (Act 56 of 2003) place municipalities at the forefront for providing basic services such as waste management, electricity, water, sanitation, roads and transport to the communities. The journey that the local government sphere in South Africa has taken over the last 22 years has not gone smoothly, in some respects it has been a bumpy ride one. A single, unified local government had to be established from the fragmented, undemocratic, unaccountable and racially divided local government system that was inherited. The constitutional and political structure of local government, its promise of democratic accountability, and the delivery of services to improve the lives of citizens has proven to be challenging in their implementation. Performance management was introduced in the local government sphere to improve performance by establishing a rational planning process based on the assumption that “business methods” would be more effective than traditional public administration approaches. There is a problem with municipalities such as the BCMM; the problem is that they operate their WSDP, SDBIP, IDP, budget and PMS in silos. The WSDP, SDBIP, IDP, budget and PMS must be aligned so that BCMM can be able to deliver basic services like water and sanitation. The study sought to review the Water Services Development Plan and Service Budget Implementation Plan Alignment with the Performance Management System in Buffalo City Metropolitan Municipality. Data was collected using interviews from a sample of participants comprising mainly of managers of the BCMM, revealed that most of the performance targets set in the financial years 2009 to 2015 were not achieved. The study came up with the following recommendations that there should be regular workshops, training of BCMM officials in the importance of the alignment of the WSDP and SDBIP with the performance management system in the BCMM. The PMS should contribute in the improvement of productivity, through achieving set targets and goals as planned. The processes must be fully integrated. Challenges facing BCMM in terms of alignment must be addressed. There is also a need for sound annual plans with targets (quarterly) that show how the annual targets will be achieved.
- Full Text:
- Date Issued: 2016
- Authors: Sali, Bongani Zandisile
- Date: 2016
- Subjects: Sustainable urban development Environmental management Municipal services
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/12755 , vital:39358
- Description: In South Africa, the Constitution, 1996, the Municipal Structures Act,1998 (Act 117 of 1998), the Municipal Systems Act, 2000 (Act 32 of 2000) and the Municipal Finance Management, 2003 (Act 56 of 2003) place municipalities at the forefront for providing basic services such as waste management, electricity, water, sanitation, roads and transport to the communities. The journey that the local government sphere in South Africa has taken over the last 22 years has not gone smoothly, in some respects it has been a bumpy ride one. A single, unified local government had to be established from the fragmented, undemocratic, unaccountable and racially divided local government system that was inherited. The constitutional and political structure of local government, its promise of democratic accountability, and the delivery of services to improve the lives of citizens has proven to be challenging in their implementation. Performance management was introduced in the local government sphere to improve performance by establishing a rational planning process based on the assumption that “business methods” would be more effective than traditional public administration approaches. There is a problem with municipalities such as the BCMM; the problem is that they operate their WSDP, SDBIP, IDP, budget and PMS in silos. The WSDP, SDBIP, IDP, budget and PMS must be aligned so that BCMM can be able to deliver basic services like water and sanitation. The study sought to review the Water Services Development Plan and Service Budget Implementation Plan Alignment with the Performance Management System in Buffalo City Metropolitan Municipality. Data was collected using interviews from a sample of participants comprising mainly of managers of the BCMM, revealed that most of the performance targets set in the financial years 2009 to 2015 were not achieved. The study came up with the following recommendations that there should be regular workshops, training of BCMM officials in the importance of the alignment of the WSDP and SDBIP with the performance management system in the BCMM. The PMS should contribute in the improvement of productivity, through achieving set targets and goals as planned. The processes must be fully integrated. Challenges facing BCMM in terms of alignment must be addressed. There is also a need for sound annual plans with targets (quarterly) that show how the annual targets will be achieved.
- Full Text:
- Date Issued: 2016
An analysis of the efficacy of placing ailing municipalities under administration: a case of Mnquma Municipality in the Eastern Cape
- Authors: Twalo, Nondumiso
- Date: 2016
- Subjects: Municipal government -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape Municipal services -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/1862 , vital:27568
- Description: This research conducts an examination of the efficacy of placing municipalities under administration with the overriding objective of determining the appropriate strategies that can be recommended for improving governance in municipalities. In a bid to achieve this overriding objective, the entire research process was guided by the research objectives and questions that examined; tools used to evaluate the success of provincial interventions, governance of Mnquma Municipality pre and post the intervention strategies which are used for improving municipal governance. Although the secondary research was accomplished through the review and analysis of the relevant literatures and theories, the qualitative research approach was used in the primary research process. The findings of the study indicate that achieving effective municipal governance in South Africa is far from being attained. In terms of the principles for effective governance, the study reveals that the effective implementations of good governance principles in municipalities is marred by factors that include; poor definitions of terms of reference of intervention processes, poor definition of what poor governance in municipalities, lack of evaluation tools for intervention and a process that is highly dependent on subjectivity which subjects it to undue external influence. In thediscussions, it was argued that this subsequently contribute poor working environment, non-improving municipal governance, lack of commitment and non-improving quality of service delivery. However, it was noted that there is still ineffective applications strategies which can be used for improving municipal governance in South Africa. While considering the primary and secondary findings of the study, it was recommended that despite all the contrasting views on the intervention, there was a lot of common ground on the strategies that could be used to improve municipal governance which should be implemented in municipalities.
- Full Text:
- Date Issued: 2016
- Authors: Twalo, Nondumiso
- Date: 2016
- Subjects: Municipal government -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape Municipal services -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/1862 , vital:27568
- Description: This research conducts an examination of the efficacy of placing municipalities under administration with the overriding objective of determining the appropriate strategies that can be recommended for improving governance in municipalities. In a bid to achieve this overriding objective, the entire research process was guided by the research objectives and questions that examined; tools used to evaluate the success of provincial interventions, governance of Mnquma Municipality pre and post the intervention strategies which are used for improving municipal governance. Although the secondary research was accomplished through the review and analysis of the relevant literatures and theories, the qualitative research approach was used in the primary research process. The findings of the study indicate that achieving effective municipal governance in South Africa is far from being attained. In terms of the principles for effective governance, the study reveals that the effective implementations of good governance principles in municipalities is marred by factors that include; poor definitions of terms of reference of intervention processes, poor definition of what poor governance in municipalities, lack of evaluation tools for intervention and a process that is highly dependent on subjectivity which subjects it to undue external influence. In thediscussions, it was argued that this subsequently contribute poor working environment, non-improving municipal governance, lack of commitment and non-improving quality of service delivery. However, it was noted that there is still ineffective applications strategies which can be used for improving municipal governance in South Africa. While considering the primary and secondary findings of the study, it was recommended that despite all the contrasting views on the intervention, there was a lot of common ground on the strategies that could be used to improve municipal governance which should be implemented in municipalities.
- Full Text:
- Date Issued: 2016
An analysis of the implementation of the Indigenization Economic Empowerment Policy in Zimbabwe
- Authors: Nyathi, Trezah
- Date: 2016
- Subjects: Economic development -- Zimbabwe Zimbabwe -- Economic conditions Zimbabwe -- Economic policy
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/2900 , vital:28123
- Description: The anchor of this research was to analyze the implementation process of Zimbabwe’s IEEP. Implementation of policy has been the Achilles heel of most African countries it has been proven that it is a disease of the continents. In this research the focus is on analyzing what happened between the tabled idea and the implemented policy, this is because the implemented policy had a tremendous contradictory impact to the world as it disempowered the investors in an attempt to economically empower its citizens. The tabled idea was great it had its own flows because it lacked clarity in some of its definition and the goals, objectives and how the policy were to be implemented are not clear there is basically lack of clarity pertaining to the policy. This study made use of two theories the Top- down approach and the politics and administration dichotomy, these two theories are in favour of an autocratic way of policy implementation which follows a chain of command. These two theories highlighted that administrators are being covered be politicians and that administration as a practice and discipline are dead. This has lead to policies being made implemented first before they are formulated because there are no administrators. This study reviewed that the implementation process of the IEEP is not clear or rather it does not exist; there is little or no transparency on the events that took place between the tabled idea and the implemented policy.
- Full Text:
- Date Issued: 2016
- Authors: Nyathi, Trezah
- Date: 2016
- Subjects: Economic development -- Zimbabwe Zimbabwe -- Economic conditions Zimbabwe -- Economic policy
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/2900 , vital:28123
- Description: The anchor of this research was to analyze the implementation process of Zimbabwe’s IEEP. Implementation of policy has been the Achilles heel of most African countries it has been proven that it is a disease of the continents. In this research the focus is on analyzing what happened between the tabled idea and the implemented policy, this is because the implemented policy had a tremendous contradictory impact to the world as it disempowered the investors in an attempt to economically empower its citizens. The tabled idea was great it had its own flows because it lacked clarity in some of its definition and the goals, objectives and how the policy were to be implemented are not clear there is basically lack of clarity pertaining to the policy. This study made use of two theories the Top- down approach and the politics and administration dichotomy, these two theories are in favour of an autocratic way of policy implementation which follows a chain of command. These two theories highlighted that administrators are being covered be politicians and that administration as a practice and discipline are dead. This has lead to policies being made implemented first before they are formulated because there are no administrators. This study reviewed that the implementation process of the IEEP is not clear or rather it does not exist; there is little or no transparency on the events that took place between the tabled idea and the implemented policy.
- Full Text:
- Date Issued: 2016
An assessment of the budgeting system in the Eastern Cape Department of Health to ensure effective and efficient health care service delivery
- Authors: Mangwanya, Maonei Gladys
- Date: 2016
- Subjects: Health services administration -- South Africa -- Eastern Cape Government spending policy -- South Africa -- Eastern Cape Health facilities -- Finance , Finance, Public -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/2061 , vital:27603
- Description: The National Department of Health is the executive department of the South African government which is assigned to the national health issues of the country. This research was however aimed specifically on the budgeting process within the Eastern Cape Provincial Department of Health. This was provisioned by assessing the significance of the budgeting system and its correlation to efficient and effective healthcare service delivery. The aim of the research was to highlight on how policies have an effect on the budgeting system at the provincial level, considering the provincial health department is responsible for the provision of publicly funded health services. This research assessed the budgeting system in the Eastern Cape Department of Health in an attempt to propagate effective and efficient health service delivery for the general citizenry. This was a qualitative study design which harnessed the merits of secondary data as the main code of the research design which enabled the comprehension of the budgeting system in the Eastern Cape Department of Health. Data was analysed using thematic analysis to examine the distinctive themes and sub-themes identified from within the reviewed literature. The Eastern Cape Province is succumbing to insufficient funding at provincial level and this has a clear-cut reflection on the administration of services within respective departments, particularly the Health Department. This is despite the fact that the Public Finance Management Act, 1999 promotes the objectives of good financial management aimed at maximizing service delivery through the effective use of the limited resources. Resultantly it was fundamental to comprehend on the issues underpinning the scope of budget reporting as well as budget accountability and the effect it has on service delivery in the Eastern Cape Department of Health. Recommendations were thus given based on the discussed and derived themes to ensure that there is an appropriate budgeting system to ensure efficient and effective provision of health care services in the Eastern Cape Department of Health.
- Full Text:
- Date Issued: 2016
- Authors: Mangwanya, Maonei Gladys
- Date: 2016
- Subjects: Health services administration -- South Africa -- Eastern Cape Government spending policy -- South Africa -- Eastern Cape Health facilities -- Finance , Finance, Public -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/2061 , vital:27603
- Description: The National Department of Health is the executive department of the South African government which is assigned to the national health issues of the country. This research was however aimed specifically on the budgeting process within the Eastern Cape Provincial Department of Health. This was provisioned by assessing the significance of the budgeting system and its correlation to efficient and effective healthcare service delivery. The aim of the research was to highlight on how policies have an effect on the budgeting system at the provincial level, considering the provincial health department is responsible for the provision of publicly funded health services. This research assessed the budgeting system in the Eastern Cape Department of Health in an attempt to propagate effective and efficient health service delivery for the general citizenry. This was a qualitative study design which harnessed the merits of secondary data as the main code of the research design which enabled the comprehension of the budgeting system in the Eastern Cape Department of Health. Data was analysed using thematic analysis to examine the distinctive themes and sub-themes identified from within the reviewed literature. The Eastern Cape Province is succumbing to insufficient funding at provincial level and this has a clear-cut reflection on the administration of services within respective departments, particularly the Health Department. This is despite the fact that the Public Finance Management Act, 1999 promotes the objectives of good financial management aimed at maximizing service delivery through the effective use of the limited resources. Resultantly it was fundamental to comprehend on the issues underpinning the scope of budget reporting as well as budget accountability and the effect it has on service delivery in the Eastern Cape Department of Health. Recommendations were thus given based on the discussed and derived themes to ensure that there is an appropriate budgeting system to ensure efficient and effective provision of health care services in the Eastern Cape Department of Health.
- Full Text:
- Date Issued: 2016
An evaluation of the integrated coordination role of the District Intergovernmental Forum in service delivery : a case of Alfred Nzo District Municipality in the Eastern Cape (2010-2015)
- Authors: Ngxenge, Daphne Nomthandazo
- Date: 2016
- Subjects: Local government -- South Africa -- Eastern Cape Intergovernmental cooperation -- South Africa -- Eastern Cape Intergovernmental fiscal relations -- South Africa
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/9079 , vital:34226
- Description: Intergovernmental relation is a prerequisite for effective performance of the contemporary governments. This research evaluates the roles and functions of intergovernmental forums towards enhancing the improvement of service delivery in the Alfred Nzo District Municipality. The motive of the study was to identify the major inhibitors and the integrated remedial measures that can be suggested. In a bid to accomplish this, the entire research process was guided by the four critical research questions for the study entail the evaluation of: What are the edifiers of the roles and functions of intergovernmental forums in service delivery within the Alfred Nzo District Municipality (ANDM)? What so far are the effects of intergovernmental forums on the performance of Alfred Nzo District Municipality (ANDM)? Which are the inhibitors of the effectiveness of the roles or functions of intergovernmental forums in service delivery within the Alfred Nzo District Municipality (ANDM)? Which hybrid model or recommendation can be suggested for improving the effectiveness of the roles or functions of intergovernmental forums in service delivery within the Alfred Nzo District Municipality (ANDM)? The analysis of the qualitative data that was obtained from 25 sampled participants drawn from Alfred Nzo District Municipality revealed that the edifiers of the roles and functions of intergovernmental forums in service delivery within the Alfred Nzo District Municipality (ANDM) are often linked to the legislations and regulations on intergovernmental relations, information system, and the policy on intergovernmental relations. In response to the question that probed what so far are the effects of intergovernmental forums on the performance of Alfred Nzo District Municipality (ANDM), the participants revealed that the effects of the roles and functions performed by the intergovernmental relations and forums have so far been manifested in the improvement of resource optimisation and service delivery. However, further analysis of the interview findings indicated that as much as Alfred Nzo District municipality has been able to realise some of the positive impacts of intergovernmental relations and forums, there are also still challenges that limit the realisation of the full positive impacts of the implementation of the intergovernmental relation programmes. The thematic content analysis of the interview findings revealed that the major inhibitors of the effectiveness of the roles or functions of intergovernmental forums in service delivery within the Alfred Nzo District Municipality (ANDM) are often linked to the three sets of challenges that include: operational challenges, financial challenges and policy issues. In response to the findings of this research, it is argued that the managers and directors at Alfred Nzo District Municipality must consider using the following strategies if they are to ensure that their established intergovernmental forums influence the successful implementation of joint projects and service delivery of the municipalities within the jurisdiction of intergovernmental relations: Practicalise the Legislative Provisions on Intergovernmental Relations by Developing a Vision and Mission that must be achieved through Intergovernmental Forums, Create a Structure and Framework of Intergovernmental Relation, Allocation of Sufficient Resources for the Implementation of the Joint Projects, and Evaluation of Joint Projects. Future studies can explore the roles of information system towards enhancing the effectiveness of intergovernmental relations.
- Full Text:
- Date Issued: 2016
- Authors: Ngxenge, Daphne Nomthandazo
- Date: 2016
- Subjects: Local government -- South Africa -- Eastern Cape Intergovernmental cooperation -- South Africa -- Eastern Cape Intergovernmental fiscal relations -- South Africa
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/9079 , vital:34226
- Description: Intergovernmental relation is a prerequisite for effective performance of the contemporary governments. This research evaluates the roles and functions of intergovernmental forums towards enhancing the improvement of service delivery in the Alfred Nzo District Municipality. The motive of the study was to identify the major inhibitors and the integrated remedial measures that can be suggested. In a bid to accomplish this, the entire research process was guided by the four critical research questions for the study entail the evaluation of: What are the edifiers of the roles and functions of intergovernmental forums in service delivery within the Alfred Nzo District Municipality (ANDM)? What so far are the effects of intergovernmental forums on the performance of Alfred Nzo District Municipality (ANDM)? Which are the inhibitors of the effectiveness of the roles or functions of intergovernmental forums in service delivery within the Alfred Nzo District Municipality (ANDM)? Which hybrid model or recommendation can be suggested for improving the effectiveness of the roles or functions of intergovernmental forums in service delivery within the Alfred Nzo District Municipality (ANDM)? The analysis of the qualitative data that was obtained from 25 sampled participants drawn from Alfred Nzo District Municipality revealed that the edifiers of the roles and functions of intergovernmental forums in service delivery within the Alfred Nzo District Municipality (ANDM) are often linked to the legislations and regulations on intergovernmental relations, information system, and the policy on intergovernmental relations. In response to the question that probed what so far are the effects of intergovernmental forums on the performance of Alfred Nzo District Municipality (ANDM), the participants revealed that the effects of the roles and functions performed by the intergovernmental relations and forums have so far been manifested in the improvement of resource optimisation and service delivery. However, further analysis of the interview findings indicated that as much as Alfred Nzo District municipality has been able to realise some of the positive impacts of intergovernmental relations and forums, there are also still challenges that limit the realisation of the full positive impacts of the implementation of the intergovernmental relation programmes. The thematic content analysis of the interview findings revealed that the major inhibitors of the effectiveness of the roles or functions of intergovernmental forums in service delivery within the Alfred Nzo District Municipality (ANDM) are often linked to the three sets of challenges that include: operational challenges, financial challenges and policy issues. In response to the findings of this research, it is argued that the managers and directors at Alfred Nzo District Municipality must consider using the following strategies if they are to ensure that their established intergovernmental forums influence the successful implementation of joint projects and service delivery of the municipalities within the jurisdiction of intergovernmental relations: Practicalise the Legislative Provisions on Intergovernmental Relations by Developing a Vision and Mission that must be achieved through Intergovernmental Forums, Create a Structure and Framework of Intergovernmental Relation, Allocation of Sufficient Resources for the Implementation of the Joint Projects, and Evaluation of Joint Projects. Future studies can explore the roles of information system towards enhancing the effectiveness of intergovernmental relations.
- Full Text:
- Date Issued: 2016
An examination of the nexus between school management and governance : a case of selected schools in the Eastern Cape Province
- Ntsimango, Ncedile Stewart Lungisa
- Authors: Ntsimango, Ncedile Stewart Lungisa
- Date: 2016
- Subjects: School management and organization -- South Africa -- Eastern Cape School boards -- South Africa -- Eastern Cape Education and state -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/1885 , vital:27573
- Description: School management and governance has become essential in improving quality of education in public schools (Caldwell, 2012). Furthermore, the existence of a well-established partnership between school governors and school managers is vital to ensure that students receive quality education. On this regard, the study sought to broaden an understanding the thin line between School Management Teams (SMT) and School Governing Bodies (SGB) which is frequently crossed by both parties while executing their roles and responsibilities. The population for the study was SGB members, SMT members and general staff members of public schools in the Eastern Cape Province. The study unit was Willowvale (KwaGcaleka kuGatyane) a circuit named after a great amaXhosa king Zwelidumile, King Zwelidumile Circuit. Purposive sampling method was used because collection of data required that respondents be familiar with the concepts of school management and school governance. A mixed method research methodology was used which include a combination of qualitative and quantitative research approaches. A self-administered questionnaire was used to collect quantitative data and an interview guide was used to facilitate focus group interviews. Qualitative and quantitative data was analysed separately. Quantitative data analysis was done and presented as descriptive statistics, Analysis of variance (ANOVA) Pearson’s correlation and T-test. For the purpose of testing the reliability of the scales of questions included in the questionnaire, the Cronbach’s alpha was used. Qualitative data analysis was done through the researcher`s critical reasoning and analysis of focus group discussions of interviewees. The research found out that lack teamwork, transparency and ineffective leadership are the root cause of failure to recognise strategic and operational boundaries that exist between SGBs and SMTs. Also understanding of the distinction and overlaps between School governance and school management is important to ensure strong relationships, trust and respect between the SGBs and the SMTs. More so, the research observed lack of strategic and operational synergy between SGBs and SMTs. Consequently, the research recommends the importance of training and development to both SGBs and SMTs so that they understand their roles and responsibilities as stated in the SASA Act. SGBs and the SMTs should strive to forge strategic and operational synergy. Trust and respect must prevail from the SGB since they are the major stakeholders of the schools. Effective communication was seen as crucial to building partnerships and ensuring collaboration. Finally, the research recommends that research should be conducted regularly in order to keep track of the state of school management and governments in public schools.
- Full Text:
- Date Issued: 2016
- Authors: Ntsimango, Ncedile Stewart Lungisa
- Date: 2016
- Subjects: School management and organization -- South Africa -- Eastern Cape School boards -- South Africa -- Eastern Cape Education and state -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/1885 , vital:27573
- Description: School management and governance has become essential in improving quality of education in public schools (Caldwell, 2012). Furthermore, the existence of a well-established partnership between school governors and school managers is vital to ensure that students receive quality education. On this regard, the study sought to broaden an understanding the thin line between School Management Teams (SMT) and School Governing Bodies (SGB) which is frequently crossed by both parties while executing their roles and responsibilities. The population for the study was SGB members, SMT members and general staff members of public schools in the Eastern Cape Province. The study unit was Willowvale (KwaGcaleka kuGatyane) a circuit named after a great amaXhosa king Zwelidumile, King Zwelidumile Circuit. Purposive sampling method was used because collection of data required that respondents be familiar with the concepts of school management and school governance. A mixed method research methodology was used which include a combination of qualitative and quantitative research approaches. A self-administered questionnaire was used to collect quantitative data and an interview guide was used to facilitate focus group interviews. Qualitative and quantitative data was analysed separately. Quantitative data analysis was done and presented as descriptive statistics, Analysis of variance (ANOVA) Pearson’s correlation and T-test. For the purpose of testing the reliability of the scales of questions included in the questionnaire, the Cronbach’s alpha was used. Qualitative data analysis was done through the researcher`s critical reasoning and analysis of focus group discussions of interviewees. The research found out that lack teamwork, transparency and ineffective leadership are the root cause of failure to recognise strategic and operational boundaries that exist between SGBs and SMTs. Also understanding of the distinction and overlaps between School governance and school management is important to ensure strong relationships, trust and respect between the SGBs and the SMTs. More so, the research observed lack of strategic and operational synergy between SGBs and SMTs. Consequently, the research recommends the importance of training and development to both SGBs and SMTs so that they understand their roles and responsibilities as stated in the SASA Act. SGBs and the SMTs should strive to forge strategic and operational synergy. Trust and respect must prevail from the SGB since they are the major stakeholders of the schools. Effective communication was seen as crucial to building partnerships and ensuring collaboration. Finally, the research recommends that research should be conducted regularly in order to keep track of the state of school management and governments in public schools.
- Full Text:
- Date Issued: 2016
An investigation into the IGR practices in local government planning in the Eastern Cape: A case study of Amathole District Municipality
- Authors: Omoruyi, Uchenna Diamond
- Date: 2016
- Subjects: Intergovernmental cooperation -- South Africa -- Eastern Cape Political participation -- South Africa -- Eastern Cape City planning -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/7720 , vital:30712
- Description: The governance system in post-apartheid South Africa brought about the working together of the three spheres of government, namely, the National, Provincial and Local spheres in a principle of intergovernmental relations underpinned by a system of cooperative government. Cooperative governance is about intergovernmental integration and coordination which sees the three spheres of government working together and functioning in harmony to provide public services and meet the needs of communities effectively and comes together in the integrated development plan (IDP), the key strategic planning instrument at local government level. In developing the IDP’s, the Municipal systems Act requires cooperation between the different spheres of government with the IDP providing the basis for the alignment of policy, planning and budgeting processes across all spheres. The IDP is, therefore, very important to IGR as it is meant to coordinate the programs, plans and projects of national and provincial departments that are to be implemented at local government level. This research, therefore, investigates the IGR practices in local government planning in the Eastern Cape, focusing on the Amathole District Municipality. A qualitative research method was utilized in this study and data was acquired through secondary sources to achieve the aims and objectives of this study. Data that was gathered was analyzed using an analytical framework. The study revealed that although the Amathole District Municipality has IGR structures to coordinate the IDP development process and the involvement of these structures have brought some positive changes to the IDP process; however, there are challenges that are still crippling the process, thereby, leaving much to be desired. Consequently, recommendations based on the findings were offered.
- Full Text:
- Date Issued: 2016
- Authors: Omoruyi, Uchenna Diamond
- Date: 2016
- Subjects: Intergovernmental cooperation -- South Africa -- Eastern Cape Political participation -- South Africa -- Eastern Cape City planning -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/7720 , vital:30712
- Description: The governance system in post-apartheid South Africa brought about the working together of the three spheres of government, namely, the National, Provincial and Local spheres in a principle of intergovernmental relations underpinned by a system of cooperative government. Cooperative governance is about intergovernmental integration and coordination which sees the three spheres of government working together and functioning in harmony to provide public services and meet the needs of communities effectively and comes together in the integrated development plan (IDP), the key strategic planning instrument at local government level. In developing the IDP’s, the Municipal systems Act requires cooperation between the different spheres of government with the IDP providing the basis for the alignment of policy, planning and budgeting processes across all spheres. The IDP is, therefore, very important to IGR as it is meant to coordinate the programs, plans and projects of national and provincial departments that are to be implemented at local government level. This research, therefore, investigates the IGR practices in local government planning in the Eastern Cape, focusing on the Amathole District Municipality. A qualitative research method was utilized in this study and data was acquired through secondary sources to achieve the aims and objectives of this study. Data that was gathered was analyzed using an analytical framework. The study revealed that although the Amathole District Municipality has IGR structures to coordinate the IDP development process and the involvement of these structures have brought some positive changes to the IDP process; however, there are challenges that are still crippling the process, thereby, leaving much to be desired. Consequently, recommendations based on the findings were offered.
- Full Text:
- Date Issued: 2016
Assessing the effect of absenteeism in the Eastern Cape Department of Health
- Authors: Simon, Nobuzwe
- Date: 2016
- Subjects: Absenteeism (Labor) , Public health personnel , Absenteeism (Labor) -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/2271 , vital:27736
- Description: The Department of Health is experiencing repeated negative press releases with the respect to the quality of service delivery in the Eastern Cape. The public sector is an entity that provides a unique service. This is made evident by the services provided such as provision of free health services for primary health care as well as free health services to children under six, disabled and senior citizens. The Eastern Cape Department of Health has developed service standards adopted in 2007 by the Eastern Cape Department of Health. This study aims to determine the casual effect of absenteeism and their relationship to poor service delivery. According to Makhubu (2006) many vacancies in the Eastern Cape Department of Health exist which result in service delivery problems. In terms of the second principle in the Batho Pele Principles the norms and standards which are service standards serves as a baseline where the Department of Public Service and Administration (2007) issued directive that the vacancy rate of any government department should range between ten and fifteen percent Makhubu (2006) further refers to the doctors/patient ratio as one is to three hundred patients (1:300), which is unhealthy and abnormal as the doctor/patient ration in terms of the Health Professional is one is to thirty (1:30). Such cases pose an opportunity to those employees who are within the service to absent themselves from such unhealthy situations and this behavior later result in the exodus (professional drainage) of employee. Schultz, Nel, Gerber, Hassbroek, Van Dyk and Werner (2001:582) define absenteeism as withdrawal of levels of productivity and collegial interaction for a given time to escape a perceived undesirable working environment. This behavior is disruptive to continuous organizational efficiency. Absenteeism is found in two forms that are avoidable and unavoidable. In the unavoidable forms of absenteeism, the situation in unplanned and is governed by external factors, thus it is beyond one’s control and has to be managed differently. Control of absenteeism can exercise by the immediate manager through the human resource section regarding the duration and terms of absence pertaining salary and terms of services.
- Full Text:
- Date Issued: 2016
- Authors: Simon, Nobuzwe
- Date: 2016
- Subjects: Absenteeism (Labor) , Public health personnel , Absenteeism (Labor) -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/2271 , vital:27736
- Description: The Department of Health is experiencing repeated negative press releases with the respect to the quality of service delivery in the Eastern Cape. The public sector is an entity that provides a unique service. This is made evident by the services provided such as provision of free health services for primary health care as well as free health services to children under six, disabled and senior citizens. The Eastern Cape Department of Health has developed service standards adopted in 2007 by the Eastern Cape Department of Health. This study aims to determine the casual effect of absenteeism and their relationship to poor service delivery. According to Makhubu (2006) many vacancies in the Eastern Cape Department of Health exist which result in service delivery problems. In terms of the second principle in the Batho Pele Principles the norms and standards which are service standards serves as a baseline where the Department of Public Service and Administration (2007) issued directive that the vacancy rate of any government department should range between ten and fifteen percent Makhubu (2006) further refers to the doctors/patient ratio as one is to three hundred patients (1:300), which is unhealthy and abnormal as the doctor/patient ration in terms of the Health Professional is one is to thirty (1:30). Such cases pose an opportunity to those employees who are within the service to absent themselves from such unhealthy situations and this behavior later result in the exodus (professional drainage) of employee. Schultz, Nel, Gerber, Hassbroek, Van Dyk and Werner (2001:582) define absenteeism as withdrawal of levels of productivity and collegial interaction for a given time to escape a perceived undesirable working environment. This behavior is disruptive to continuous organizational efficiency. Absenteeism is found in two forms that are avoidable and unavoidable. In the unavoidable forms of absenteeism, the situation in unplanned and is governed by external factors, thus it is beyond one’s control and has to be managed differently. Control of absenteeism can exercise by the immediate manager through the human resource section regarding the duration and terms of absence pertaining salary and terms of services.
- Full Text:
- Date Issued: 2016
Assessment of government spending austerity measures in on-site school support for curriculum delivery: a case of Idutywa Education District
- Authors: Lombo, Nomachule
- Date: 2016
- Subjects: Government spending policy -- South Africa -- Eastern Cape Financial crises -- South Africa -- Eastern Cape Debts, Public -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/2038 , vital:27600
- Description: The view of on-site school support for curriculum delivery is shared by most countries and its effects have been felt by schools. There is fear that the Austerity Measures will negate the outcomes of the action taken by the teams that visit the schools. The reviewed literature is more biased towards the Austerity Measures in the whole government sector rather than in a department or an institution like the Education District in Idutywa. Even though the effects of Austerity Measures have been researched all over the world based on a specific country, there is deficiency of such literature done in the institution like the department of Education Districts. The researcher intends contributing to the filling of this gap by this study. The researcher therefore carried out a focused study of the effect of Department’s Austerity Measures on on-site school curriculum support in Idutywa Education District. It is also imperative to know how the teachers are affected by these departmental Austerity Measures, hence the interviews were carried out with the school personnel in addition to the District Professional staff. The District is characterised by poor performance in both Annual National Assessment (ANA) and the final National Senior Certificate results. The findings revealed that the implementation of AM have contributed to, amongst other things, the following issues: The inadequate on-site school support for curriculum delivery; The shortage of resources that includes teachers and vehicles; and ultimately the learner underperformance The researcher expect that the recommendation made will be embraced and be factored through, during the planning process of the Eastern Cape Department of Basic Education in order to improve learner performance.
- Full Text:
- Date Issued: 2016
- Authors: Lombo, Nomachule
- Date: 2016
- Subjects: Government spending policy -- South Africa -- Eastern Cape Financial crises -- South Africa -- Eastern Cape Debts, Public -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/2038 , vital:27600
- Description: The view of on-site school support for curriculum delivery is shared by most countries and its effects have been felt by schools. There is fear that the Austerity Measures will negate the outcomes of the action taken by the teams that visit the schools. The reviewed literature is more biased towards the Austerity Measures in the whole government sector rather than in a department or an institution like the Education District in Idutywa. Even though the effects of Austerity Measures have been researched all over the world based on a specific country, there is deficiency of such literature done in the institution like the department of Education Districts. The researcher intends contributing to the filling of this gap by this study. The researcher therefore carried out a focused study of the effect of Department’s Austerity Measures on on-site school curriculum support in Idutywa Education District. It is also imperative to know how the teachers are affected by these departmental Austerity Measures, hence the interviews were carried out with the school personnel in addition to the District Professional staff. The District is characterised by poor performance in both Annual National Assessment (ANA) and the final National Senior Certificate results. The findings revealed that the implementation of AM have contributed to, amongst other things, the following issues: The inadequate on-site school support for curriculum delivery; The shortage of resources that includes teachers and vehicles; and ultimately the learner underperformance The researcher expect that the recommendation made will be embraced and be factored through, during the planning process of the Eastern Cape Department of Basic Education in order to improve learner performance.
- Full Text:
- Date Issued: 2016
Change management in local government : a case study of Buffalo City Metropolitan Municipality (2009-2011)
- Authors: Kwakweni, A
- Date: 2016
- Subjects: Local government -- South Africa -- Eastern Cape Organizational change -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/2216 , vital:27707
- Description: The main objective of this study was to explore how change can be understood fromthe change management perspective, especially in the local sphere of government. The study looked specifically at the Buffalo City Metropolitan Municipality journey through a significant shift or transition from a category B to Category A municipality during the 2011 Local Government elections. Based on change theory and a selected change management model, the framework for change management and issues related to it were constructed. Additionally, a synthesis of the most important phases and interventions in a strategic change process or project was created. The phases included: starting point, planning, implementation and evaluation, and securing. Various literature sources were consulted during the study. Inter alia, these included Lewin’s change management model, which states that change has to follow three stages—including, unfreezing, moving and refreezing. All these stages by Lewin(1951) emphasise the critical management role in driving planned or proactive change in order to address the likely emergence of resistance by observing a systematic process. A qualitative approach was utilized in order to solicit in-depth information using a structured questionnaire. Respondents were visited by the researcher in their offices, to gather data. To this effect, a total 25 respondents from the top management, councillors and middle management were sampled and interviewed accordingly. According to the findings of this study, important change management phases were recognized through researching theoretical literature—starting, planning and implementation phases. Empirical information at the starting phase involves analysis of the current and desired states and the need for change accompanied by guiding coalitions. In the planning phase, the most important interventions is project formulation, action plan development, analysis of prior and current strategic change initiatives and organizational structure analysis. In the change implementation phase the interventions of importance are the launch, quick-wins, creation of a sense of urgency, management of change resistance and communication of the change.
- Full Text:
- Date Issued: 2016
- Authors: Kwakweni, A
- Date: 2016
- Subjects: Local government -- South Africa -- Eastern Cape Organizational change -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/2216 , vital:27707
- Description: The main objective of this study was to explore how change can be understood fromthe change management perspective, especially in the local sphere of government. The study looked specifically at the Buffalo City Metropolitan Municipality journey through a significant shift or transition from a category B to Category A municipality during the 2011 Local Government elections. Based on change theory and a selected change management model, the framework for change management and issues related to it were constructed. Additionally, a synthesis of the most important phases and interventions in a strategic change process or project was created. The phases included: starting point, planning, implementation and evaluation, and securing. Various literature sources were consulted during the study. Inter alia, these included Lewin’s change management model, which states that change has to follow three stages—including, unfreezing, moving and refreezing. All these stages by Lewin(1951) emphasise the critical management role in driving planned or proactive change in order to address the likely emergence of resistance by observing a systematic process. A qualitative approach was utilized in order to solicit in-depth information using a structured questionnaire. Respondents were visited by the researcher in their offices, to gather data. To this effect, a total 25 respondents from the top management, councillors and middle management were sampled and interviewed accordingly. According to the findings of this study, important change management phases were recognized through researching theoretical literature—starting, planning and implementation phases. Empirical information at the starting phase involves analysis of the current and desired states and the need for change accompanied by guiding coalitions. In the planning phase, the most important interventions is project formulation, action plan development, analysis of prior and current strategic change initiatives and organizational structure analysis. In the change implementation phase the interventions of importance are the launch, quick-wins, creation of a sense of urgency, management of change resistance and communication of the change.
- Full Text:
- Date Issued: 2016
Critical analysis of the implementation of government-wide monitoring and evaluation system in Eastern Cape municipalities - case study of Chris Hani District Municipality
- Authors: Mviko, Vuyiseka Nosipho
- Date: 2016
- Subjects: Government productivity -- South Africa -- Eastern Cape -- Evaluation Management information systems Government accountability
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/2877 , vital:28117
- Description: South Africa is faced with enormous backlog of service delivery which is attributed to the apartheid government and performance challenges especially in areas like Eastern Cape. It was then identified that there was no uniform system to monitor and evaluate performance of government institutions and the impact of the services they render to the community. The government then adopted a monitoring and evaluation system called Government - Wide Monitoring and Evaluation System for all government departments and municipalities. This study analysed the implementation of this Government-Wide Monitoring and Evaluation System in Eastern Cape Municipalities with specific reference to Chris Hani District Municipality. It further assessed the effectiveness of this monitoring and evaluation system and whether its implementation has improved performance in municipalities, so as to identify the hampering limitations and the appropriate improvement strategies that can be recommended. In order to reach conclusions to the questions and objectives, the study was conducted using qualitative research methodology. Interviews were conducted as described in chapter 3. Chapter 4 presents the findings that were achieved from the interviews and the interpretation of these findings whilst chapter 5 presents conclusion and recommendations based on the findings.
- Full Text:
- Date Issued: 2016
- Authors: Mviko, Vuyiseka Nosipho
- Date: 2016
- Subjects: Government productivity -- South Africa -- Eastern Cape -- Evaluation Management information systems Government accountability
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/2877 , vital:28117
- Description: South Africa is faced with enormous backlog of service delivery which is attributed to the apartheid government and performance challenges especially in areas like Eastern Cape. It was then identified that there was no uniform system to monitor and evaluate performance of government institutions and the impact of the services they render to the community. The government then adopted a monitoring and evaluation system called Government - Wide Monitoring and Evaluation System for all government departments and municipalities. This study analysed the implementation of this Government-Wide Monitoring and Evaluation System in Eastern Cape Municipalities with specific reference to Chris Hani District Municipality. It further assessed the effectiveness of this monitoring and evaluation system and whether its implementation has improved performance in municipalities, so as to identify the hampering limitations and the appropriate improvement strategies that can be recommended. In order to reach conclusions to the questions and objectives, the study was conducted using qualitative research methodology. Interviews were conducted as described in chapter 3. Chapter 4 presents the findings that were achieved from the interviews and the interpretation of these findings whilst chapter 5 presents conclusion and recommendations based on the findings.
- Full Text:
- Date Issued: 2016