Total quality management as a tool towards improving Eastern Cape’s department of public works construction
- Authors: Mancotywa, Luyolo
- Date: 2024-04
- Subjects: South Africa. Department of Public Work , Public buildings -- South Africa -- Maintenance and repair , Construction industry -- South Africa -- Eastern Cape , Project management Total quality management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/64623 , vital:73773
- Description: There have been numerous claims regarding how quality management systems facilitate the implementation of Total Quality Management (TQM) among Government Implementing Agents, particularly within the Eastern Cape Department of Public Works and Infrastructure. However, the success rate of TQM implementation in ECDPW projects varies. This study aims to investigate the implementation of TQM within these construction projects. Additionally, five secondary objectives were established to further this investigation. Utilizing a quantitative research approach, data obtained from a semi-structured questionnaire survey was analyzed. The analysis was based on responses from 44 out of 50 questionnaires distributed. Implications: The practical implication of this study lies in identifying the implementation of TQM among Governmental Implementing Agents, particularly within the Eastern Cape Department of Public Works, and understanding the challenges they encounter. The theoretical implications encompass contributing to existing studies that validate quality comprehensively within ECDPW construction projects and suggesting ways they can effectively implement TQM across their processes. The research findings confirmed the challenges and difficulties experienced during the various phases—pre-construction, construction, and post-construction—of projects managed by the Eastern Cape’s Department of Public Works. It was evident that Total Quality Management lacks robust implementation within ECDPW construction projects, directly impacting project quality and the effective execution of quality management systems. A key limitation of this study is the absence of data collection on the professional backgrounds and years of experience of the study participants. During pilot testing, it was found more suitable to identify job roles rather than professional backgrounds. , Thesis (MSc) -- Faculty of Engineering, the Built Environment and Technology, School of Built Environment and Civil Engineering, 2024
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- Date Issued: 2024-04
- Authors: Mancotywa, Luyolo
- Date: 2024-04
- Subjects: South Africa. Department of Public Work , Public buildings -- South Africa -- Maintenance and repair , Construction industry -- South Africa -- Eastern Cape , Project management Total quality management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/64623 , vital:73773
- Description: There have been numerous claims regarding how quality management systems facilitate the implementation of Total Quality Management (TQM) among Government Implementing Agents, particularly within the Eastern Cape Department of Public Works and Infrastructure. However, the success rate of TQM implementation in ECDPW projects varies. This study aims to investigate the implementation of TQM within these construction projects. Additionally, five secondary objectives were established to further this investigation. Utilizing a quantitative research approach, data obtained from a semi-structured questionnaire survey was analyzed. The analysis was based on responses from 44 out of 50 questionnaires distributed. Implications: The practical implication of this study lies in identifying the implementation of TQM among Governmental Implementing Agents, particularly within the Eastern Cape Department of Public Works, and understanding the challenges they encounter. The theoretical implications encompass contributing to existing studies that validate quality comprehensively within ECDPW construction projects and suggesting ways they can effectively implement TQM across their processes. The research findings confirmed the challenges and difficulties experienced during the various phases—pre-construction, construction, and post-construction—of projects managed by the Eastern Cape’s Department of Public Works. It was evident that Total Quality Management lacks robust implementation within ECDPW construction projects, directly impacting project quality and the effective execution of quality management systems. A key limitation of this study is the absence of data collection on the professional backgrounds and years of experience of the study participants. During pilot testing, it was found more suitable to identify job roles rather than professional backgrounds. , Thesis (MSc) -- Faculty of Engineering, the Built Environment and Technology, School of Built Environment and Civil Engineering, 2024
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- Date Issued: 2024-04
The implications of late payments by government on emerging construction contractors
- Authors: Mayeko, Bathandwa R
- Date: 2014
- Subjects: Construction industry -- South Africa -- Eastern Cape , Public contracts -- South Africa -- Eastern Cape , Transfer payments -- South Africa -- Eastern Cape , Public works -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/3085 , vital:20397
- Description: The public sector is the biggest consumer of construction works in South Africa. Public sector is known for late payments to its service providers. This led to the study’s problem statement that stipulates that, the construction industry; particularly emerging contractors generally experience late payments from clients and employers. This is due to the fact that emerging contractors are vulnerable to failing as these contractors have limited financial resources and experience. The primary objective of the study was to develop a better understanding of the implications of late payments by the government on emerging construction contractors. The study therefore investigated the experiences of emerging construction contractors in the Eastern Cape. The secondary objectives of the study were: to identify the reasons for late payments by the public sector; determine the payment norms applicable to, and expectations of emerging construction contractors; establish construction contractors’ experiences with government payment methods; and to examine the implications of late payment on emerging contractors and their businesses. The study was conducted within a qualitative research paradigm. The participants were identified through non-probability snowball sampling. The sample consisted of five emerging construction contractors mainly from the Civil Engineering and General Building sectors in the Eastern Cape. The data was collected using semi-structured interviewing and was analysed using Tesch’s qualitative analysis explained by Hesse-Biber & Leavy (2011:201). The key results of the empirical study show that late payments have incapacitating effects on the development of emerging contractors. The conclusion reached from the empirical study includes recommendation that construction industry stakeholders form payment legislation aimed at curbing the delay of payments.
- Full Text:
- Date Issued: 2014
- Authors: Mayeko, Bathandwa R
- Date: 2014
- Subjects: Construction industry -- South Africa -- Eastern Cape , Public contracts -- South Africa -- Eastern Cape , Transfer payments -- South Africa -- Eastern Cape , Public works -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/3085 , vital:20397
- Description: The public sector is the biggest consumer of construction works in South Africa. Public sector is known for late payments to its service providers. This led to the study’s problem statement that stipulates that, the construction industry; particularly emerging contractors generally experience late payments from clients and employers. This is due to the fact that emerging contractors are vulnerable to failing as these contractors have limited financial resources and experience. The primary objective of the study was to develop a better understanding of the implications of late payments by the government on emerging construction contractors. The study therefore investigated the experiences of emerging construction contractors in the Eastern Cape. The secondary objectives of the study were: to identify the reasons for late payments by the public sector; determine the payment norms applicable to, and expectations of emerging construction contractors; establish construction contractors’ experiences with government payment methods; and to examine the implications of late payment on emerging contractors and their businesses. The study was conducted within a qualitative research paradigm. The participants were identified through non-probability snowball sampling. The sample consisted of five emerging construction contractors mainly from the Civil Engineering and General Building sectors in the Eastern Cape. The data was collected using semi-structured interviewing and was analysed using Tesch’s qualitative analysis explained by Hesse-Biber & Leavy (2011:201). The key results of the empirical study show that late payments have incapacitating effects on the development of emerging contractors. The conclusion reached from the empirical study includes recommendation that construction industry stakeholders form payment legislation aimed at curbing the delay of payments.
- Full Text:
- Date Issued: 2014
Improving the performance of SME building contractors through the implementation of TQM philosophy
- Authors: Ntsholo, Vukani Patrick
- Date: 2012
- Subjects: Total quality management -- South Africa -- Eastern Cape , Business enterprises -- South Africa -- Eastern Cape , Construction industry -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8814 , http://hdl.handle.net/10948/d1018741
- Description: The study focused on identifying ways in which the delivery of the building infrastructure projects that are executed by SME contractors can be improved. TQM, which has been widely used in other sectors with great success, has been explored as the tool that can be used to improve the delivery of building projects. The literature review that was conducted focused on the entire spectrum of the project cycle. It first addressed the functioning of the public sector and the legislative mandate of the DPW. Then it addressed the construction industry and SME contractors that are working in the built environment. TQM together with its elements were explored in detail to determine its applicability in terms of the delivery of building projects. The empirical study was undertaken to test the outcomes of the literature review in the context of the built environment. A quantitative research method was adopted for the study which achieved a response rate of 44 percent. Descriptive statistics were computed during the analysis of the data with the mode being used as the main measuring tool. The findings revealed that there was an uneven distribution of human capital in the industry and the consulting firms were the biggest benefactors of this. The study also revealed a high turnover rate in the SME contractors while the public sector has the oldest employees. Architects and construction managers were found to be the least represented profession. There was also a high concentration of role players in the Amathole Region. The recommendations were four fold and the Department of Public Works (DPW) as client body had to take the centre stage in implementing such recommendations. The recommendations are meant to address: the development of technical people to enhance their capacity, the reduction of the high turnover rate of technical people, the uneven distribution of resources, and specifying of the roles and responsibilities of all the people that are involved in building infrastructure projects.
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- Date Issued: 2012
- Authors: Ntsholo, Vukani Patrick
- Date: 2012
- Subjects: Total quality management -- South Africa -- Eastern Cape , Business enterprises -- South Africa -- Eastern Cape , Construction industry -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8814 , http://hdl.handle.net/10948/d1018741
- Description: The study focused on identifying ways in which the delivery of the building infrastructure projects that are executed by SME contractors can be improved. TQM, which has been widely used in other sectors with great success, has been explored as the tool that can be used to improve the delivery of building projects. The literature review that was conducted focused on the entire spectrum of the project cycle. It first addressed the functioning of the public sector and the legislative mandate of the DPW. Then it addressed the construction industry and SME contractors that are working in the built environment. TQM together with its elements were explored in detail to determine its applicability in terms of the delivery of building projects. The empirical study was undertaken to test the outcomes of the literature review in the context of the built environment. A quantitative research method was adopted for the study which achieved a response rate of 44 percent. Descriptive statistics were computed during the analysis of the data with the mode being used as the main measuring tool. The findings revealed that there was an uneven distribution of human capital in the industry and the consulting firms were the biggest benefactors of this. The study also revealed a high turnover rate in the SME contractors while the public sector has the oldest employees. Architects and construction managers were found to be the least represented profession. There was also a high concentration of role players in the Amathole Region. The recommendations were four fold and the Department of Public Works (DPW) as client body had to take the centre stage in implementing such recommendations. The recommendations are meant to address: the development of technical people to enhance their capacity, the reduction of the high turnover rate of technical people, the uneven distribution of resources, and specifying of the roles and responsibilities of all the people that are involved in building infrastructure projects.
- Full Text:
- Date Issued: 2012
To investigate the lack of sustainability of emerging contractors at Nxuba and Nkonkobe Local Municipalities
- Authors: Mnqokoyi, Unathi
- Date: 2012
- Subjects: Construction industry -- South Africa -- Eastern Cape , Contractors -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8788 , http://hdl.handle.net/10948/d1014547
- Description: The research thesis examines the lack of sustainability of emerging contractors at Nxuba and Nkonkobe local municipalities in the Eastern Cape. SMMEs and emerging contractors are viewed as necessary to improve economic, social and environmental development. For the developmental vision to be achieved, the emerging contractors have to be sustainable businesses. The delivery of sustainable services requires the presence and utilisation of sustainable emerging contractors. The purpose of the study is to conduct an in-depth investigation on the lack of sustainability of emerging contractors at the local municipal level. The study will further establish whether there is a link between lack of efficiency and effectiveness and then provide possible recommendations to the problem. The survey was conducted among emerging contractors to determine from them what their experiences were with sustainability issues including the emerging contractor development programs. The survey also focused on the amount of opportunities given to them by the local government sphere and the effect of their lack of access to finance. It is envisaged that the study will assist emerging contractors to address sustainability of their businesses. Both government and private sector clients are set to benefit from an improved set of emerging contractors. Improvements are expected in the social, economic and environmental spheres. The majority of emerging contractors appear to have failed to secure sustainable work and as such have not achieved business growth in the past 3 years. The study reveals that local government clients have contributed with late payments to the poor rating of the emerging contractors on creditability with clients, suppliers and financiers.
- Full Text:
- Date Issued: 2012
- Authors: Mnqokoyi, Unathi
- Date: 2012
- Subjects: Construction industry -- South Africa -- Eastern Cape , Contractors -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8788 , http://hdl.handle.net/10948/d1014547
- Description: The research thesis examines the lack of sustainability of emerging contractors at Nxuba and Nkonkobe local municipalities in the Eastern Cape. SMMEs and emerging contractors are viewed as necessary to improve economic, social and environmental development. For the developmental vision to be achieved, the emerging contractors have to be sustainable businesses. The delivery of sustainable services requires the presence and utilisation of sustainable emerging contractors. The purpose of the study is to conduct an in-depth investigation on the lack of sustainability of emerging contractors at the local municipal level. The study will further establish whether there is a link between lack of efficiency and effectiveness and then provide possible recommendations to the problem. The survey was conducted among emerging contractors to determine from them what their experiences were with sustainability issues including the emerging contractor development programs. The survey also focused on the amount of opportunities given to them by the local government sphere and the effect of their lack of access to finance. It is envisaged that the study will assist emerging contractors to address sustainability of their businesses. Both government and private sector clients are set to benefit from an improved set of emerging contractors. Improvements are expected in the social, economic and environmental spheres. The majority of emerging contractors appear to have failed to secure sustainable work and as such have not achieved business growth in the past 3 years. The study reveals that local government clients have contributed with late payments to the poor rating of the emerging contractors on creditability with clients, suppliers and financiers.
- Full Text:
- Date Issued: 2012
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