- Title
- An exploration of organisational communication within Algoa Bus Company, Port Elizabeth
- Creator
- Ndwalaza, Tsepo
- Subject
- Communication in organizations -- South Africa -- Port Elizabeth
- Subject
- Transportation -- South Africa -- Port Elizabeth
- Subject
- Interpersonal relations
- Subject
- Customer services -- South Africa -- Port Elizabeth
- Date Issued
- 2011
- Date
- 2011
- Type
- Thesis
- Type
- Masters
- Type
- MA
- Identifier
- vital:8487
- Identifier
- http://hdl.handle.net/10948/d1012358
- Identifier
- Communication in organizations -- South Africa -- Port Elizabeth
- Identifier
- Transportation -- South Africa -- Port Elizabeth
- Identifier
- Interpersonal relations
- Identifier
- Customer services -- South Africa -- Port Elizabeth
- Description
- The study explored organizational communication at Algoa Bus Company (ABC) in Port Elizabeth. The exploration exercise was based on flows of communication at ABC. This research project captured the four flows of communication as they colour relations within the company. The four flows of communication are, namely: upward communication which refers to messages that flow from subordinates to superiors, downward communication flow which refers to communication directed to the lower levels of hierarchy by higher levels, horizontal communication flow which refers to communication amongst people who are at the same level of authority and diagonal communication flow refers to communication across the organisational levels. The study also explored the structure of such communication processes and from a normative point of view, it does expose weaknesses though.
- Format
- 97 leaves
- Format
- Publisher
- Nelson Mandela Metropolitan University
- Publisher
- Faculty of Arts
- Language
- English
- Rights
- Nelson Mandela Metropolitan University
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