- Title
- A strategy for the implementation of IT shared services at the Nelson Mandela University
- Creator
- Mahlathini, Mkhosomhle
- Subject
- Information technology -- Management
- Subject
- Computer science -- Study and teaching
- Subject
- Education, Higher -- South Africa -- Data processing
- Date Issued
- 2024-04
- Date
- 2024-04
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/64610
- Identifier
- vital:73771
- Description
- Effectively managing information technology (IT) resources has become a significant concern for organizations, both large and small, as they conduct their business operations. IT governance, characterized as the decision-making process ensuring alignment with business strategy, optimal utilization of IT assets, and the effective management of risk and organizational value, plays a crucial role in addressing this concern. Within this landscape, an IT shared services model emerges as a strategic approach to develop, maintain, and deliver innovative services, thereby enhancing effective and efficient service delivery. This model is perceived to not only innovate services but also to liberate other departments, enabling them to focus on their core competencies. This study positions IT governance as a comprehensive umbrella process that guides the implementation of IT shared services. A well-guided implementation of IT shared services is anticipated to contribute significantly to the success of IT projects, ultimately benefiting all activities supported by these services. The implementation of shared IT services in academic tertiary institutions is not well documented or discussed. This study thus is done in such an academic context. This study focuses on developing a strategic framework for the implementation of IT Shared Services at tertiary education providers. The specific case study used for the development of the strategy is Nelson Mandela University. The scope of the project focuses on the development, proposal, and expert review of a strategy for implementing IT shared services effectively in alignment with Governance Practices. The practical implementation of the strategy falls beyond the scope of this study.
- Description
- Thesis (MPhil) -- Faculty of Engineering, the Built Environment and Technology, School of Information Technology, 2024
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (x,100 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Engineering, the Built Environment, and Technology
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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Collections
NMU School of Information and Communication Technology
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Mahlathini, M.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |