- Title
- The perceptions of provincial EMS managers regarding the management of the millennial employees in the nelson Mandela Bay Health District
- Creator
- Huysamen, Pieter Johannes
- Subject
- Emergency medical services -- Nelson Mandela Bay Municipality
- Subject
- Personnel management Employees -- Management -- 21st century
- Date Issued
- 2018
- Date
- 2018
- Type
- Thesis
- Type
- Masters
- Type
- MA
- Identifier
- http://hdl.handle.net/10948/30341
- Identifier
- vital:30932
- Description
- Literature on generational theory has paid much attention to the differences in values and work ethics between employees from different generational cohorts, but more specifically between managers and the Millennial Generation. These differences in values and ethics affect the way in which multigenerational employees perceive one another, which often leads to conflict and demotivation in the workplace. In an attempt to explore the perceptions of managers of the Emergency Medical Services regarding the management of the Millennial Generation, the researcher undertook a qualitative, descriptive, exploratory and contextual study. Data were gathered through 11 in-depth semi-structured interviews with managers of provincial Emergency Medical Services in the Nelson Mandela Bay Health District. Data were analysed by using Tesch’s steps in data analysis. During the data analysis, the following four main themes emerged: The employees from the Millennial Generation lacked the discipline required for working in emergency services. The employees from the Millennial Generation had up-to-date knowledge, but had little practical experience. Specific attributes of the Millennial Generation were identified. The managers indicated that the employees from the Millennial Generation were in need of management support. The researcher found that many of the participants’ perceptions were inaccurate and influenced by preconceived generational stereotypes and prejudices. The research ended with recommendations, which should assist managers to manage employees from the Millennial Generation in the Emergency Medical Services more effectively. Recommendations were also made for further research. It is acknowledged that the research study had limitations, which included the fact that the data were only collected from one of the eight districts in the Eastern Cape and that the study did not include the private ambulance services in the Nelson Mandela Bay Health District.
- Format
- xii, 90 leaves
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Health Sciences
- Language
- English
- Rights
- Nelson Mandela University
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NMU School of Clinical Care Sciences
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | PJ HUYSAMEN.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |