- Title
- Management of employee grievence: A case of selected University in the Eastern Cape
- Creator
- Nodipha, Ongeziwe Gift
- Subject
- Employee grievence management
- Date Issued
- 2022-00
- Date
- 2022-00
- Type
- Masters theses
- Type
- text
- Identifier
- http://hdl.handle.net/11260/10905
- Identifier
- vital:75664
- Description
- This study will assess the grievance management procedures and employee performance with a specific focus on an Eastern Cape-selected university. To achieve this objective, the study will identify the styles used at the university in managing employee grievances, explore employees’ perceptions about the way their grievances are managed, discover factors that hinder effective management of employees’ grievances, and find out what should be done to effectively manage employees’ grievances. In terms of research design and methodology, the study will adopt an exploratory mixed-method research design and gather data through interviews. The study will employ a purposive sampling method to reach both intended employees whose grievance cases were investigated by the institution and those who were not. The participants will include academic and nonacademic employees; the population of the study will include the staff of a university, human resource personnel (HR) that deals directly with employee grievance resolution, and labor union representatives that sit in grievance resolution meetings. Data will be collected and analyzed using SPSS and thematic analysis. The study will benefit the university in its efforts on handling grievances, employee retention, and increasing performance. This research will help and guide human resources in their policies on employee grievance resolution, as well as those who are interested in handling grievances in organizations.
- Description
- Thesis (Masters) -- Faculty of Law, Humanities and Social Science, 2022
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (79 pages)
- Format
- Publisher
- Walter Sisulu University
- Publisher
- Faculty of Law, Humanities and Social Science
- Language
- English
- Rights
- Faculty of Law, Humanities and Social Science
- Rights
- All Rights Reserved
- Rights
- Open Access
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| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Gift_MA_Project_JULY_2023.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |