A strategy towards an it governance-focused implementation of Egovernment initiatives in the Eastern Cape provincial government
- Authors: Magade, Siyabonga
- Date: 2024-12
- Subjects: Internet in public administration , Government communication systems , Public administration -- Data processing
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/68725 , vital:77085
- Description: ICT plays a very important role in transforming organisations as well as governments around the world through eGovernment. A good implementation of eGovernment promises to transform and enhance the provision of services to citizens. The benefits of eGovernment will enable the transparency of government and engender the trust of its citizens therein. Citizens will have access to online government services that will minimise the long queues that citizens need to endure to access government services. eGovernment implementation requires ICT technologies, however, dependency on the implementation of ICT technologies to drive eGovernment initiatives will not alone succeed in transforming the delivery of services in government. Therefore, the implementation of ICT technologies in government must be focused on good IT governance principles. Such principles enable the executive council and management to direct and control the application both now and in the future of use of ICT in government. Therefore, this study develops a strategy artefact that is focused on good IT governance principles to assist in the execution of eGovernment programs in the Eastern Cape Provincial Government. , Thesis (MPhil) -- Faculty of Engineering, the Built Environment, and Technology, School of Information Technology, 2024
- Full Text:
- Date Issued: 2024-12
- Authors: Magade, Siyabonga
- Date: 2024-12
- Subjects: Internet in public administration , Government communication systems , Public administration -- Data processing
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/68725 , vital:77085
- Description: ICT plays a very important role in transforming organisations as well as governments around the world through eGovernment. A good implementation of eGovernment promises to transform and enhance the provision of services to citizens. The benefits of eGovernment will enable the transparency of government and engender the trust of its citizens therein. Citizens will have access to online government services that will minimise the long queues that citizens need to endure to access government services. eGovernment implementation requires ICT technologies, however, dependency on the implementation of ICT technologies to drive eGovernment initiatives will not alone succeed in transforming the delivery of services in government. Therefore, the implementation of ICT technologies in government must be focused on good IT governance principles. Such principles enable the executive council and management to direct and control the application both now and in the future of use of ICT in government. Therefore, this study develops a strategy artefact that is focused on good IT governance principles to assist in the execution of eGovernment programs in the Eastern Cape Provincial Government. , Thesis (MPhil) -- Faculty of Engineering, the Built Environment, and Technology, School of Information Technology, 2024
- Full Text:
- Date Issued: 2024-12
User requirements framework for mobile government in the Western Cape
- Authors: Wilson, Fiona Michelle
- Date: 2013
- Subjects: Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9751 , http://hdl.handle.net/10948/d1008076 , Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Description: Globally, mobile technology use, particularly the use of mobile phones, is becoming increasingly widespread. One consequence of this growth is mounting interest in using mobile technologies in the public sector, particularly in developing countries, because it is seen as enabling better access to information and services for citizens. Mobile government (m-government), defined as the use of mobile technologies and applications for public sector services, promises to extend access to public services to marginalised sectors of the population and is emerging as a new focus in the ongoing challenge to provide efficient, effective and accessible public services. Though interest in m-government is emerging in the provincial Western Cape Government (WCG) of South Africa, few guidelines exist in the WCG to inform the development of public sector mobile services. This absence impacts on service delivery and the primary objective of this study was to propose a set of guidelines that could guide the prioritisation of citizen facing public sector services for mobile implementation in the Western Cape. The study considered two areas namely, government and user needs. The primary research question was to determine what public sector services citizens need and how these services should be prioritised for mobile delivery in the Western Cape. To address this, three research sub-questions were formulated. The first question aimed to examine conceptions of mobile government. To achieve this a literature study and documentation review was conducted, from which factors influencing service prioritisation emerged. The second research question aimed to identify citizen needs that could inform mobile public sector services in the Western Cape. Thus a survey and interviews were conducted with citizens using the WCG community ICT centres (e-Centres). The third research question aimed to identify factors that impact on the prioritisation of citizen facing public sectors for mobile delivery in the Western Cape. The findings from the literature study, survey and interviews conducted were used to address this research question. The results from the three research sub-questions were triangulated to address the main objective of the study and from this a set of guidelines for prioritising mobile public sector services in the Western Cape was proposed.
- Full Text:
- Date Issued: 2013
- Authors: Wilson, Fiona Michelle
- Date: 2013
- Subjects: Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9751 , http://hdl.handle.net/10948/d1008076 , Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Description: Globally, mobile technology use, particularly the use of mobile phones, is becoming increasingly widespread. One consequence of this growth is mounting interest in using mobile technologies in the public sector, particularly in developing countries, because it is seen as enabling better access to information and services for citizens. Mobile government (m-government), defined as the use of mobile technologies and applications for public sector services, promises to extend access to public services to marginalised sectors of the population and is emerging as a new focus in the ongoing challenge to provide efficient, effective and accessible public services. Though interest in m-government is emerging in the provincial Western Cape Government (WCG) of South Africa, few guidelines exist in the WCG to inform the development of public sector mobile services. This absence impacts on service delivery and the primary objective of this study was to propose a set of guidelines that could guide the prioritisation of citizen facing public sector services for mobile implementation in the Western Cape. The study considered two areas namely, government and user needs. The primary research question was to determine what public sector services citizens need and how these services should be prioritised for mobile delivery in the Western Cape. To address this, three research sub-questions were formulated. The first question aimed to examine conceptions of mobile government. To achieve this a literature study and documentation review was conducted, from which factors influencing service prioritisation emerged. The second research question aimed to identify citizen needs that could inform mobile public sector services in the Western Cape. Thus a survey and interviews were conducted with citizens using the WCG community ICT centres (e-Centres). The third research question aimed to identify factors that impact on the prioritisation of citizen facing public sectors for mobile delivery in the Western Cape. The findings from the literature study, survey and interviews conducted were used to address this research question. The results from the three research sub-questions were triangulated to address the main objective of the study and from this a set of guidelines for prioritising mobile public sector services in the Western Cape was proposed.
- Full Text:
- Date Issued: 2013
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