- Title
- The nature and extent of conflict in the hospitality industry in Port Elizabeth
- Creator
- Kendrick, Hazel Sheila
- Subject
- Conflict management -- South Africa -- Port Elizabeth
- Subject
- Interpersonal conflict Teams in the workplace -- South Africa -- Port Elizabeth -- Management
- Date Issued
- 2017
- Date
- 2017
- Type
- Thesis
- Type
- Masters
- Type
- MPhil
- Identifier
- http://hdl.handle.net/10948/17668
- Identifier
- vital:28427
- Description
- This study aims to understand frontline managers and how they manage conflict in their working environment. The purpose of the study is to determine which intervening methods are used by frontline managers towards conflict that match up with conflict management strategies. A qualitative research method was used in the study; the data collection was by means of interviews with frontline managers in hotels in Port Elizabeth. The objective of the study was to understand the possible causes of conflict as well as finding alternative solutions by conducting interviews with frontline managers. The study reveals that frontline managers do experience conflict between employees and customers.
- Format
- xi, 181 leaves
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Arts
- Language
- English
- Rights
- Nelson Mandela University
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