Oversight mechanisms and service delivery: a case study of municipal public accounts committee oversight of electricity services in Raymond Mhlaba Local Municipality
- Authors: Mpofu, Sibabalwe
- Date: 2022-10-14
- Subjects: Municipal services South Africa , Local government South Africa , Local service delivery , Public sector , Oversight , Economics Sociological aspects , Government accountability South Africa
- Language: English
- Type: Academic theses , Master's theses , text
- Identifier: http://hdl.handle.net/10962/408671 , vital:70515
- Description: South Africa, as a post-apartheid state is still grappling with socio-economic inequalities such as poverty, unemployment, and inequality. Local government is mandated to play a developmental role and has a responsibility to redress these socio-economic inequalities at grassroots level. According to the Constitution of South Africa, the local government sphere is obligated to adopt and practice good governance. Whilst good governance means different things to different people, this study argues that good governance is characterised by transparency and accountability, and the use of public resources in an accountable and sustainable manner in order to ensure the progressive realisation of the needs of the municipal residents. This study explores the relationship between oversight and service delivery by examining the Municipal Public Accounts Committee’s oversight of electricity services in Raymond Mhlaba Municipality (herein referred to as RMM) in South Africa’s Eastern Cape Province. It makes use of a case-study research design to inform its data collection and analysis. Officials responsible for electricity service provision and councillors responsible for overseeing the performance of electricity services in RMM were interviewed. These interviews were analysed together with a document analysis of RMM, and a review of relevant local government legislation. The research findings indicate that the Municipal Public Accounts Committee (herein referred to as the MPAC) in RMM failed to engage in effective oversight due to (1) a lack of familiarity with the municipality’s plans for electricity services, (2) a lack of familiarity with the targets for revenue collection and expenditure management for electricity services, and (3) a lack of rigorous oversight and monitoring of the municipality’s spending and implementation of targets set out in its electricity plans. This study, therefore, reflects the realities of non-effective oversight in municipalities in the Eastern Cape and proposes a model which can improve some of the dire oversight practices which are prevalent in rural municipalities such as RMM. , Thesis (MSocSci) -- Faculty of Humanities, Sociology, 2022
- Full Text:
- Date Issued: 2022-10-14
- Authors: Mpofu, Sibabalwe
- Date: 2022-10-14
- Subjects: Municipal services South Africa , Local government South Africa , Local service delivery , Public sector , Oversight , Economics Sociological aspects , Government accountability South Africa
- Language: English
- Type: Academic theses , Master's theses , text
- Identifier: http://hdl.handle.net/10962/408671 , vital:70515
- Description: South Africa, as a post-apartheid state is still grappling with socio-economic inequalities such as poverty, unemployment, and inequality. Local government is mandated to play a developmental role and has a responsibility to redress these socio-economic inequalities at grassroots level. According to the Constitution of South Africa, the local government sphere is obligated to adopt and practice good governance. Whilst good governance means different things to different people, this study argues that good governance is characterised by transparency and accountability, and the use of public resources in an accountable and sustainable manner in order to ensure the progressive realisation of the needs of the municipal residents. This study explores the relationship between oversight and service delivery by examining the Municipal Public Accounts Committee’s oversight of electricity services in Raymond Mhlaba Municipality (herein referred to as RMM) in South Africa’s Eastern Cape Province. It makes use of a case-study research design to inform its data collection and analysis. Officials responsible for electricity service provision and councillors responsible for overseeing the performance of electricity services in RMM were interviewed. These interviews were analysed together with a document analysis of RMM, and a review of relevant local government legislation. The research findings indicate that the Municipal Public Accounts Committee (herein referred to as the MPAC) in RMM failed to engage in effective oversight due to (1) a lack of familiarity with the municipality’s plans for electricity services, (2) a lack of familiarity with the targets for revenue collection and expenditure management for electricity services, and (3) a lack of rigorous oversight and monitoring of the municipality’s spending and implementation of targets set out in its electricity plans. This study, therefore, reflects the realities of non-effective oversight in municipalities in the Eastern Cape and proposes a model which can improve some of the dire oversight practices which are prevalent in rural municipalities such as RMM. , Thesis (MSocSci) -- Faculty of Humanities, Sociology, 2022
- Full Text:
- Date Issued: 2022-10-14
The effects of strategic planning and oversight on electricity service delivery outcomes in South African local municipalities: a case study of Inxuba Yethemba Municipality
- Authors: Ntintili, Noxolo Indwe
- Date: 2022-10-14
- Subjects: Strategic planning South Africa , Strategic management , Municipal services South Africa , Local government South Africa , Local service delivery , Public sector , Oversight
- Language: English
- Type: Academic theses , Master's theses , text
- Identifier: http://hdl.handle.net/10962/408693 , vital:70517
- Description: Poor service delivery in South Africa is a widely researched phenomenon. Yet despite the existing knowledge production efforts, in a context of a progressive developmental municipal legislative framework, South African municipalities continue to be plagued with corruption and poor service delivery performance. This thesis aims to transcend the tendency to attribute poor service delivery to a sole cause (e.g. corruption) by explaining the effects of strategic planning and oversight on several municipal service delivery processes. Therefore, this thesis introduces the Municipal Public Resource Management (MPRM) model as a strategic management tool to explain the relationship between strategic planning, the practical implementation of municipal services, and oversight processes. Specifically, thesis triangulates legislative mandates, documents published by Inxuba Yethemba Municipality (IYM) and responses from semi-structured interviews conducted with three municipal officials and three Municipal Public Accounts Committee (MPAC) councillors to uncover descriptions and explanations of service delivery processes in IYM. Findings from this thesis confirm that poor strategic planning and weak oversight contributed to poor electricity service delivery outcomes in IYM in the 2018/19 – 2019/20 financial year, and this highlights the importance of implementing strategic management for improved service delivery in South African local municipalities. , Thesis (MSocSci) -- Faculty of Humanities, Sociology, 2022
- Full Text:
- Date Issued: 2022-10-14
- Authors: Ntintili, Noxolo Indwe
- Date: 2022-10-14
- Subjects: Strategic planning South Africa , Strategic management , Municipal services South Africa , Local government South Africa , Local service delivery , Public sector , Oversight
- Language: English
- Type: Academic theses , Master's theses , text
- Identifier: http://hdl.handle.net/10962/408693 , vital:70517
- Description: Poor service delivery in South Africa is a widely researched phenomenon. Yet despite the existing knowledge production efforts, in a context of a progressive developmental municipal legislative framework, South African municipalities continue to be plagued with corruption and poor service delivery performance. This thesis aims to transcend the tendency to attribute poor service delivery to a sole cause (e.g. corruption) by explaining the effects of strategic planning and oversight on several municipal service delivery processes. Therefore, this thesis introduces the Municipal Public Resource Management (MPRM) model as a strategic management tool to explain the relationship between strategic planning, the practical implementation of municipal services, and oversight processes. Specifically, thesis triangulates legislative mandates, documents published by Inxuba Yethemba Municipality (IYM) and responses from semi-structured interviews conducted with three municipal officials and three Municipal Public Accounts Committee (MPAC) councillors to uncover descriptions and explanations of service delivery processes in IYM. Findings from this thesis confirm that poor strategic planning and weak oversight contributed to poor electricity service delivery outcomes in IYM in the 2018/19 – 2019/20 financial year, and this highlights the importance of implementing strategic management for improved service delivery in South African local municipalities. , Thesis (MSocSci) -- Faculty of Humanities, Sociology, 2022
- Full Text:
- Date Issued: 2022-10-14
A systems thinking approach to e-government strategy formulation for water service delivery in South African local municipalities
- Authors: Osah, Umeoniso Joshua
- Date: 2017
- Subjects: Internet in public administration South Africa , Electronic government information South Africa , Communication in public administration South Africa , Municipal services South Africa , Municipal services Information technology , System theory
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10962/64471 , vital:28547 , DOI 10.21504/10962/64471
- Description: E-Government deployments by stakeholders within the South African water service sector, provide certain benefits for the sector. While deemed beneficial and of considerable value, e-Government deployments and implementations in the water sector of local governments of South Africa have not always been successful. One important reason for e-Government failures, among several others, is the lack of coherent strategies, informed by key representing stakeholder views, to guide implementation and deployment of e-Government tools. Without strategies, it is highly likely that ICT integration will be conducted haphazardly. As a point of note, more than the deliverable (strategy document) that represents the output of the strategy development process, it serves more purpose to understand the process that results in the strategy. Importantly, understanding the process helps to account for the formed relationships between the various stakeholders that need to buy into the strategy. The research study develops an e-Government strategy formulation framework based on a systems thinking approach, intended to support the strategy formulation process of e-Government strategies – to underpin the effective integration, deployment and sustained use of ICT solutions for water service delivery at the local government level. A systems thinking approach is considered due to its emphasis on the strategy being informed by a holistic assessment. Where there is some knowledge about the processes by which a strategy is formulated – over time ideas may be derived on the types of processes that may produce efficient e-Government strategies. The research is conducted using the Design Science research paradigm. The Design Science paradigm is comprised of two processes – build and evaluate (Hevner et al., 2004). The build process, as related to this research concentrates on the progression through which the theoretical e-Government strategy formulation framework is derived. Weick’s (1989) theorizing approach is ascribed, supporting the design of the theoretical framework. In applying Weick’s theorizing approach, firstly, the lack of knowledge on how e-Government strategies should be formulated in South African local municipalities – is explicated in an intelligible manner. Once the problem is properly articulated, a trial and error selection process is undertaken of existing approaches on strategy formulation – thought to possess the potential to contribute to the development of an e-Government strategy formulation framework, suited to local governments in South Africa. With good reason, 10 (ten) strategy approaches are selected from, e-Government programmes in developed countries, Non-Governmental organizational strategy approaches, and business related strategy formulation approaches. Lastly, as all possible approaches that may contribute to the framework development process cannot be selected, criteria is specified to limit the number of possible selections. Furthermore, in deriving the framework, foundations for systematically dealing with unstructured problems, such as, strategy formulation are consulted. This foundation along with the research goals, informs the development of a template used to comparatively analyse the 10 selected approaches on strategy formulation. This analysis aids in revealing the components of an e-Government strategy formulation process. With the developed framework, the evaluation process of the design science research commences, seeking to determine the utility of the framework (suitability and shortcomings). The framework is applied to the procedural formulation of a strategy for a tentative e-Government project called MobiSAM, which aims to enhance citizen engagement with local government through the use of mobile phones. The strategy formulation application process in the project environment and local government reveals lessons that inform revisions to the framework. The e-Government strategy formulation framework, therefore represents a fundamental tool for e-Government strategy development in local municipalities, and may be customized to fit the requirements of varying local municipalities. , Thesis (PhD) -- Faculty of Commerce, Information Systems, 2017
- Full Text:
- Date Issued: 2017
- Authors: Osah, Umeoniso Joshua
- Date: 2017
- Subjects: Internet in public administration South Africa , Electronic government information South Africa , Communication in public administration South Africa , Municipal services South Africa , Municipal services Information technology , System theory
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10962/64471 , vital:28547 , DOI 10.21504/10962/64471
- Description: E-Government deployments by stakeholders within the South African water service sector, provide certain benefits for the sector. While deemed beneficial and of considerable value, e-Government deployments and implementations in the water sector of local governments of South Africa have not always been successful. One important reason for e-Government failures, among several others, is the lack of coherent strategies, informed by key representing stakeholder views, to guide implementation and deployment of e-Government tools. Without strategies, it is highly likely that ICT integration will be conducted haphazardly. As a point of note, more than the deliverable (strategy document) that represents the output of the strategy development process, it serves more purpose to understand the process that results in the strategy. Importantly, understanding the process helps to account for the formed relationships between the various stakeholders that need to buy into the strategy. The research study develops an e-Government strategy formulation framework based on a systems thinking approach, intended to support the strategy formulation process of e-Government strategies – to underpin the effective integration, deployment and sustained use of ICT solutions for water service delivery at the local government level. A systems thinking approach is considered due to its emphasis on the strategy being informed by a holistic assessment. Where there is some knowledge about the processes by which a strategy is formulated – over time ideas may be derived on the types of processes that may produce efficient e-Government strategies. The research is conducted using the Design Science research paradigm. The Design Science paradigm is comprised of two processes – build and evaluate (Hevner et al., 2004). The build process, as related to this research concentrates on the progression through which the theoretical e-Government strategy formulation framework is derived. Weick’s (1989) theorizing approach is ascribed, supporting the design of the theoretical framework. In applying Weick’s theorizing approach, firstly, the lack of knowledge on how e-Government strategies should be formulated in South African local municipalities – is explicated in an intelligible manner. Once the problem is properly articulated, a trial and error selection process is undertaken of existing approaches on strategy formulation – thought to possess the potential to contribute to the development of an e-Government strategy formulation framework, suited to local governments in South Africa. With good reason, 10 (ten) strategy approaches are selected from, e-Government programmes in developed countries, Non-Governmental organizational strategy approaches, and business related strategy formulation approaches. Lastly, as all possible approaches that may contribute to the framework development process cannot be selected, criteria is specified to limit the number of possible selections. Furthermore, in deriving the framework, foundations for systematically dealing with unstructured problems, such as, strategy formulation are consulted. This foundation along with the research goals, informs the development of a template used to comparatively analyse the 10 selected approaches on strategy formulation. This analysis aids in revealing the components of an e-Government strategy formulation process. With the developed framework, the evaluation process of the design science research commences, seeking to determine the utility of the framework (suitability and shortcomings). The framework is applied to the procedural formulation of a strategy for a tentative e-Government project called MobiSAM, which aims to enhance citizen engagement with local government through the use of mobile phones. The strategy formulation application process in the project environment and local government reveals lessons that inform revisions to the framework. The e-Government strategy formulation framework, therefore represents a fundamental tool for e-Government strategy development in local municipalities, and may be customized to fit the requirements of varying local municipalities. , Thesis (PhD) -- Faculty of Commerce, Information Systems, 2017
- Full Text:
- Date Issued: 2017
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