- Title
- The impact of International Organisation for Standardisation (ISO) management systems in improving organisational performance: a case of Coega Sez
- Creator
- Maluleke,Jabulani Felix
- Subject
- ISO 9000 Series Standards
- Subject
- Organisational effectiveness
- Subject
- Performance (Management)
- Date Issued
- 2024-12
- Date
- 2024-12
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/70144
- Identifier
- vital:78304
- Description
- This study investigates the impact of International Organization for Standardization (ISO) management systems on improving organisational performance, with a specific focus on the case of Coega Special Economic Zone (SEZ). The ISO standards are globally recognised frameworks that aim to enhance organisational effectiveness, efficiency, and overall performance across various industries. The Coega SEZ serves as a strategic hub for economic development and investment attraction in South Africa, making it an ideal case study to explore the benefits and challenges of implementing ISO management systems. The study was quantitative in nature adopting a positivist approach. Closed ended questionnaires with 13 questions were distributed to 30 respondents and 25 were completed and returned to the researcher, thus amounting to 83,33%response rate, and this rate was adequate to make generalised findings for the whole targeted population. Through a comprehensive literature review, empirical research methodology and analysing data from surveys and organisational performance metrics, this research aims to provide valuable insights into the outcomes of adopting ISO management systems in public sector organisations such as Coega SEZ. The study found that leadership commitment, process standardisation, continuous improvement, risk management, and customer satisfaction are key factors in ISO management systems that significantly influence organisational performance at Coega SEZ. The participants perceived these systems as impactful, with both benefits and challenges. Implementing ISO management systems in Coega SEZ has significant benefits. The study recommended that Coega SEZ should prioritise and invest in the effective implementation and maintenance of ISO management systems to enhance performance and ensure sustained growth. Key recommendations include strong leadership commitment, promoting a culture of continuous improvement, developing robust risk management strategies, emphasising customer expectations, allocating resources, retaining ISO certification and staying informed about market trends. These recommendations aim to improve customer satisfaction, investor attraction, employee retention, and overall performance.
- Description
- Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (138 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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- Visitors: 10
- Downloads: 2
Collections
NMU Business School
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | MALULEKE, J.pdf | 2 MB | Adobe Acrobat PDF | View Details Download |