- Title
- Main thesis title: An assessment of the quality of the service delivery effort in the Nelson Mandela Bay Municipality
- Creator
- Swartz, Joël Ralitswana Peter
- Subject
- Service delivery -- South Africa
- Subject
- Public participation and city councils -- South Africa
- Subject
- Community based resources -- Development -- South Africa
- Date Issued
- 2023-12
- Date
- 2023-12
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/66028
- Identifier
- vital:74310
- Description
- The provision of services to people in South Africa is a constitutional right that all spheres of the South African government are bound to. South Africa’s Bill of Rights also lays it out that all SA citizens are entitled to these services. The functions of the national, provincial, and local spheres of government are to ensure that all that the Constitution and Bill of Rights promise, are provided and implemented. Service delivery is therefore a mandated activity that all municipalities are obligated to provide to their residents locally. The primary objective of this study is to assess the quality of the service delivery effort from the Nelson Mandela Bay Municipality (NMBM). The study was conducted by using a qualitative case study approach. A total of 12 participants were chosen for the study and in-depth interviews were implemented as data collection tool to accomplish the study’s objectives. The qualitative data analysis tool Atlas.ti was employed to present emerging themes from the collected data. The findings of the study highlighted the challenges experienced in the NMBM prevent a high level of service delivery to residents. The study participants agreed that the service delivery effort in the NMBM is below that what the various stakeholders, mainly the residents, expected. The effective management of the limited financial and human resources are the major themes that emerged during the interviews. The study recommends that the service delivery value chain be reviewed, and that policies and strategies be genuinely implemented. The study also suggests that proactive communication with residents be improved.
- Description
- Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2023
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (129 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Swartz JRP.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |