The scalability of small and medium enterprises in South Africa
- Authors: Augustyn, Wesley
- Date: 2018
- Subjects: Small business -- South Africa -- Management , Business planning -- South Africa Corporations -- South Africa -- Growth Success in business -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21516 , vital:29532
- Description: It has long been recognised that small and medium enterprises (SMEs) account for an overwhelming part of businesses worldwide and that they contribute considerably to private sector Gross Domestic Product (GDP), growth and are the source for most new employment opportunities. It may therefore be postulated that scaling and growing SMEs are of notable importance to the economic wealth of the country and to this extent it eliminates economic stagnation. This treatise argues the significant impact that entrepreneurship exerts on the South African economy. This would allow the role players to identify the strategic interventions necessary to grow and scale SMEs. A literature review was conducted to develop insights on the factors that affect the scalability of SMEs. The aforementioned section expounds on the concept of SMEs. Secondly, the emergence of SMEs across developed and emerging economies is discussed by exploring the United States of America, Europe and the BRICS economies respectively. Thirdly, SMEs in the South African context are explored. Fourthly, the requirements and challenges of SMEs in the South African economy are highlighted. The primary data for this study were collected from the sample by means of an online questionnaire and through fieldworkers who were deployed to collect responses from the sample group. A representative sample of n = 295 responses were received. Descriptive statistics were used to summarize the data in a way to simplify the interpretation of the data. Inferential statistics were used to authenticate conclusions made from the data. The model was developed and identified the following factors as exerting influence on the scalability of SMEs: Access to Finance, Access to Markets and Access to Human Capital, Entrepreneurial Intention, Regulatory Framework, Business Support and Networks. The average mean values of the factors were then used to establish their position or ranking as determined from the responses received. All factors ranked above a mean value of 3 which indicates that SMEs have a neutral to positive opinion of the factors identified in the model. According to a one-tailed t-test from the sample of SMEs it was shown that two of the nine factors had a large effect size in the factors of Human Capital and Entrepreneurial Intention. The Scalability of SMEs’ model developed in this study specified the factors that influence the growth of SMEs.
- Full Text:
- Date Issued: 2018
- Authors: Augustyn, Wesley
- Date: 2018
- Subjects: Small business -- South Africa -- Management , Business planning -- South Africa Corporations -- South Africa -- Growth Success in business -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21516 , vital:29532
- Description: It has long been recognised that small and medium enterprises (SMEs) account for an overwhelming part of businesses worldwide and that they contribute considerably to private sector Gross Domestic Product (GDP), growth and are the source for most new employment opportunities. It may therefore be postulated that scaling and growing SMEs are of notable importance to the economic wealth of the country and to this extent it eliminates economic stagnation. This treatise argues the significant impact that entrepreneurship exerts on the South African economy. This would allow the role players to identify the strategic interventions necessary to grow and scale SMEs. A literature review was conducted to develop insights on the factors that affect the scalability of SMEs. The aforementioned section expounds on the concept of SMEs. Secondly, the emergence of SMEs across developed and emerging economies is discussed by exploring the United States of America, Europe and the BRICS economies respectively. Thirdly, SMEs in the South African context are explored. Fourthly, the requirements and challenges of SMEs in the South African economy are highlighted. The primary data for this study were collected from the sample by means of an online questionnaire and through fieldworkers who were deployed to collect responses from the sample group. A representative sample of n = 295 responses were received. Descriptive statistics were used to summarize the data in a way to simplify the interpretation of the data. Inferential statistics were used to authenticate conclusions made from the data. The model was developed and identified the following factors as exerting influence on the scalability of SMEs: Access to Finance, Access to Markets and Access to Human Capital, Entrepreneurial Intention, Regulatory Framework, Business Support and Networks. The average mean values of the factors were then used to establish their position or ranking as determined from the responses received. All factors ranked above a mean value of 3 which indicates that SMEs have a neutral to positive opinion of the factors identified in the model. According to a one-tailed t-test from the sample of SMEs it was shown that two of the nine factors had a large effect size in the factors of Human Capital and Entrepreneurial Intention. The Scalability of SMEs’ model developed in this study specified the factors that influence the growth of SMEs.
- Full Text:
- Date Issued: 2018
Growth strategies for black township entrepreneurs
- Authors: Boniwe, Sihlangule
- Date: 2017
- Subjects: Entrepreneurship -- South Africa , Small business -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/14598 , vital:27800
- Description: The situation in South Africa throws up a trickier and more unconventional challenge. The country has symptoms of a spatial realm that is not fully connected with the urban systems (spatially, socially, or structurally) and is certainly disconnected from the rural economy. This is the realm of the country’s townships and informal settlements. Conceptually, they are relics of the country’s special past, but the policies of post-apartheid South Africa have inadvertently kept their contemporary reality alive. In many ways, the townships and especially the informal settlements are similar to the slums in much of the developing world, although never was a slum formed with as much central planning and purpose as were some of the larger South African townships. This paper undertakes to understand the growth strategies of black township entrepreneurs in South Africa. This paper also undertakes to investigate the perceived influence of education, government policies, access to funding, market constraints, crime and social norms on the development or perceived growth strategies for black township entrepreneurs. Propositions are made and tested through conducting interviews with individuals involved with the dynamics presented by this subject on a day to day basis. Evidence collected is interpreted into knowledge and finally recommendations are made.
- Full Text:
- Date Issued: 2017
- Authors: Boniwe, Sihlangule
- Date: 2017
- Subjects: Entrepreneurship -- South Africa , Small business -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/14598 , vital:27800
- Description: The situation in South Africa throws up a trickier and more unconventional challenge. The country has symptoms of a spatial realm that is not fully connected with the urban systems (spatially, socially, or structurally) and is certainly disconnected from the rural economy. This is the realm of the country’s townships and informal settlements. Conceptually, they are relics of the country’s special past, but the policies of post-apartheid South Africa have inadvertently kept their contemporary reality alive. In many ways, the townships and especially the informal settlements are similar to the slums in much of the developing world, although never was a slum formed with as much central planning and purpose as were some of the larger South African townships. This paper undertakes to understand the growth strategies of black township entrepreneurs in South Africa. This paper also undertakes to investigate the perceived influence of education, government policies, access to funding, market constraints, crime and social norms on the development or perceived growth strategies for black township entrepreneurs. Propositions are made and tested through conducting interviews with individuals involved with the dynamics presented by this subject on a day to day basis. Evidence collected is interpreted into knowledge and finally recommendations are made.
- Full Text:
- Date Issued: 2017
Customer relations management in SMMEs: an integrated approach
- Authors: Sandekela, Lindela Prince
- Date: 2008
- Subjects: Customer relations -- Management , Small business -- South Africa -- Management , Customer services
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8725 , http://hdl.handle.net/10948/889 , Customer relations -- Management , Small business -- South Africa -- Management , Customer services
- Description: The research study was conducted to cover the Buffalo City Municipality (BCM) retail industry with direct emphasis on the supermarket industry. The research problem is as a result of the retail businesses in the BCM that continue to consider that if they have large data warehouses with masses of customer information, they have all what it takes to run a profitable business. Their failure to understand the organizational implications of moving towards a customer-centric approach often results in high costs from bad customer service and handling of customer complaints. The main problem was stated and sub-problems introduced from the main problem to address them by way of qualitative and quantitative research. Related literature was reviewed on Redefining the Customer, Customer Satisfaction and Customer Relationship Management and a Customer Management Model was proposed. During empirical survey, a questionnaire based on literature reviewed was designed for the survey. A pilot study was conducted to identify and rectify problems and shortcomings relating to the questionnaire. The pilot study indicated that the data likely to be collected will address the main and sub-problems of the research. A total of thirty five questionnaires which contained closed-ended and open-ended questions were distributed to the population sample as selected. Results of the study were critically analysed and interpreted quantitatively and qualitatively by means of tables and discussion for the development of an Integrated Model for managing customers. The analysis of the study which was based on the literature reviewed and the findings from the empirical survey were concluded to present a solution to the problem. In view of the shortcomings identified by the literature review and integration thereof with the results of the empirical study, an Integrated Customer Management Model was developed.
- Full Text:
- Date Issued: 2008
- Authors: Sandekela, Lindela Prince
- Date: 2008
- Subjects: Customer relations -- Management , Small business -- South Africa -- Management , Customer services
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8725 , http://hdl.handle.net/10948/889 , Customer relations -- Management , Small business -- South Africa -- Management , Customer services
- Description: The research study was conducted to cover the Buffalo City Municipality (BCM) retail industry with direct emphasis on the supermarket industry. The research problem is as a result of the retail businesses in the BCM that continue to consider that if they have large data warehouses with masses of customer information, they have all what it takes to run a profitable business. Their failure to understand the organizational implications of moving towards a customer-centric approach often results in high costs from bad customer service and handling of customer complaints. The main problem was stated and sub-problems introduced from the main problem to address them by way of qualitative and quantitative research. Related literature was reviewed on Redefining the Customer, Customer Satisfaction and Customer Relationship Management and a Customer Management Model was proposed. During empirical survey, a questionnaire based on literature reviewed was designed for the survey. A pilot study was conducted to identify and rectify problems and shortcomings relating to the questionnaire. The pilot study indicated that the data likely to be collected will address the main and sub-problems of the research. A total of thirty five questionnaires which contained closed-ended and open-ended questions were distributed to the population sample as selected. Results of the study were critically analysed and interpreted quantitatively and qualitatively by means of tables and discussion for the development of an Integrated Model for managing customers. The analysis of the study which was based on the literature reviewed and the findings from the empirical survey were concluded to present a solution to the problem. In view of the shortcomings identified by the literature review and integration thereof with the results of the empirical study, an Integrated Customer Management Model was developed.
- Full Text:
- Date Issued: 2008
Implications of current labour legislation for small, medium and micro-enterprises with regard to procuring government contracts
- Authors: Long, Hylton Ernest
- Date: 2000
- Subjects: Small business -- Law and legislation -- South Africa , Small business -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10836 , http://hdl.handle.net/10948/29 , Small business -- Law and legislation -- South Africa , Small business -- South Africa -- Management
- Description: The research problem addressed in this study is to determine what affect current labour legislation has on small, medium and micro-enterprises (SMME’s), in particular with regard to the procuring of Government contracts. To achieve this objective a literature study was undertaken to ascertain what knowledgeable people believed was the affects of labour legislation on SMME’s. The literature study included all relevant labour legislation promulgated by the Government since 1994 The literature study was then used to develop a questionnaire to test the degree to which SMME’s, operating in the Municipal areas of East London and King Williams Town, abided by the relevant labour legislation. The empirical results, in general, indicated a strong adherence to labour legislation. Those organisations that had not strictly adhered to labour legislation were, in most instances, not successful in securing contracts offered by Government or parastatals. The results indicated that all the role-players, namely businesses, trade unions and knowledgeable people have valid arguments both for and against labour legislation. Each group, is however, still concerned and suspicious that in one way or another, they will be placed at a disadvantage with respect to the others positions, and this places a serious strain on the South African economy.
- Full Text:
- Date Issued: 2000
- Authors: Long, Hylton Ernest
- Date: 2000
- Subjects: Small business -- Law and legislation -- South Africa , Small business -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10836 , http://hdl.handle.net/10948/29 , Small business -- Law and legislation -- South Africa , Small business -- South Africa -- Management
- Description: The research problem addressed in this study is to determine what affect current labour legislation has on small, medium and micro-enterprises (SMME’s), in particular with regard to the procuring of Government contracts. To achieve this objective a literature study was undertaken to ascertain what knowledgeable people believed was the affects of labour legislation on SMME’s. The literature study included all relevant labour legislation promulgated by the Government since 1994 The literature study was then used to develop a questionnaire to test the degree to which SMME’s, operating in the Municipal areas of East London and King Williams Town, abided by the relevant labour legislation. The empirical results, in general, indicated a strong adherence to labour legislation. Those organisations that had not strictly adhered to labour legislation were, in most instances, not successful in securing contracts offered by Government or parastatals. The results indicated that all the role-players, namely businesses, trade unions and knowledgeable people have valid arguments both for and against labour legislation. Each group, is however, still concerned and suspicious that in one way or another, they will be placed at a disadvantage with respect to the others positions, and this places a serious strain on the South African economy.
- Full Text:
- Date Issued: 2000
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