An investigation into the provision of government social grants to people with disabilities in Amathole Distrcit municipality
- Authors: Aplom, Thobeka
- Date: 2016
- Subjects: South African Social Security Agency , Public welfare -- South Africa , Grants-in-aid -- South Africa , Welfare fraud -- South Africa -- Eastern Cape , Social service -- South Africa
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/5754 , vital:20998
- Description: This study seeks to investigate the efficiency and effectiveness of the process for providing government social grants to people with disabilities in the South African Social Security Agency (SASSA) Amathole District Municipality in order to determine the need for any improvement measures. Taylor’s scientific management theory and the Total Quality Management (TQM) concept were used to interpret efficiency in the functional activities of the officials working in the Disability Grant Unit in Amathole District. The study also sought to answer the question of whether exit programmes existed that were designed to assist the beneficiaries to support them and cater for their needs related to their disabilities. The study followed a qualitative method. Face-to-face interviews were conducted and the sample of this study consisted of ten participants who are working at Grant Administration. These participants included one General Manager; one District Manager; one SASSA doctor; one Head of Grants Administration in the district and six officials who are at lower levels of the hierarchy at Amathole District Municipality in East London service office. Thematic analysis was used to identify themes from the interviews. The findings of this study revealed that the majority of the respondents experienced challenges such as lack of assessment doctors, turn around-time, corruption, poor consultation, lack of managerial commitment and doctors regarding the assessment of applications. In this regards, the study made a set of recommendations on the measures and strategies that could improve efficiency in the provision of this service.
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- Date Issued: 2016
Measuring progress towards developmental social welfare: social worker perceptions and experiences
- Authors: Nyereyemhuka, Christie Tamuka
- Date: 2014
- Subjects: Public welfare -- South Africa , Social service -- South Africa , Social workers -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/8003 , vital:24441
- Description: The introduction of a new policy and approach to South Africa’s welfare system saw a shift in focus and advancement made towards, the redress of past socio-economic imbalances which was brought on by apartheid laws and legislations which deliberately discriminated against South Africa’s majority groups. Within this new welfare system, came the introduction of The White Paper for Social Development (1997) which advances Developmental Social Welfare as the new approach to social welfare in South Africa.The body of literature around this approach focuses on transformation of welfare services since the adaptation of the new developmental welfare policy in 1997. Amongst scholars there is consensus on the need to continuously explore and to make an analysis of the transformation process advocated by this new approach. Interests in recent times suggest the need to bench mark the transformation process against a set of indicators. This and the study of available literature resulted in this qualitative, exploratory-descriptive and contextual research study with the following goal: To contribute to the proposed evaluation of the implementation of the developmental social welfare approach by measuring progress towards developmental social welfare through social workers’ perceptions and experiences. On the backdrop of the research goal a qualitative research approach was used. A purposive sampling method was used to draw participants from two Non-governmental organisations in Pretoria. Data was collected by means of two focus group interviews and two individual interviews which were tape recorded for data analysis. All the interviews were transcribed verbatim. Data analysis was done using Tesch’s model for data analysis and the findings were displayed in the form of themes subthemes and categories. Data verification occurred in reference to Guba’s model for trustworthiness. The researcher then drew conclusions from this analysis of data and used literature control to discuss the findings. Through these processes this research presents findings in relation to social workers perceptions of the concept of developmental social welfare, their perception on the implementation progress of the developmental social welfare approach, perceptions on Indicators of developmental social work and social welfare and in relation to the principles of the proposed framework by Patel and Hochfeld (2008).
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- Date Issued: 2014
A critical evaluation of the quality of social development interventions with specific reference to social assistance
- Authors: Draai, Enaleen Enchella
- Date: 2013
- Subjects: South African Social Security Agency , Social security -- South Africa , Social service -- South Africa , Public welfare -- South Africa
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:8277 , http://hdl.handle.net/10948/d1016210
- Description: Citizens interact with government departments and agencies for public services and goods which lead to a service encounter between a public official and client. Various initiatives and policies have been developed and are being implemented in the public service to adopt a client-centred approach to service delivery. The White Paper on the Transformation of the Public Service of 1997, identifies the eight Batho Pele principles which sets the framework for implementation of service quality within the South African public service. Government departments are expected to implement measurable service standards to determine levels of service quality to be met that will define levels of client satisfaction with service provision. The assessment of the service encounter by the client informs perceived levels of satisfaction held. This assessment of service quality by clients is therefore value-laden, subjective and periodic. The study focused on the implementation of measures to create and maintain a clientcentric public service in South Africa that would lead to levels of client satisfaction with service quality. The study assessed the implementation and maintenance of service quality at the Social Security Agency of South African the Eastern Cape. The SASSA is responsible for the disbursement of various social grants to facilitate a quality of life as enshrined by the Bill of Rights in the Constitution of South Africa, 1996. The focus of the study was linked to beneficiary maintenance and customer care at SASSA. The study included three different sample groups namely the clients, officials engaged in grant administration and different levels of management which included senior management, district and area managers. The findings revealed that the SASSA has implemented numerous new programmes aimed at a client-centric approach to service delivery. Analysis of the findings revealed expectation as well performance gaps which indicated that officials do not comply with the protocols of the agency and the Batho Pele principles. The promised service standards specified within the SASSA Customer Care Charter is not being realised which fundamentally indicate inefficient and ineffective monitoring of compliance with norms and standards. A conclusion drawn therefore is that the human dignity of clients in search of socials assistance who chiefly constitute vulnerable groups is being infringed. Three key service quality dimensions are identified that needs intervention for improved service quality. These dimensions include tangibility, assurance and responsiveness of functional components identified in respect of nine themes.
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- Date Issued: 2013
A learning state?: a case study of the post-1994 South African welfare regime
- Authors: Mungwashu, Sthembiso Handinawangu
- Date: 2011
- Subjects: South African Social Security Agency , South Africa -- Social policy , Poor -- South Africa , Social service -- South Africa , Public welfare -- South Africa , Social service -- Government policy -- South Africa
- Language: English
- Type: Thesis , Masters , MSocSc
- Identifier: vital:3325 , http://hdl.handle.net/10962/d1003113 , South African Social Security Agency , South Africa -- Social policy , Poor -- South Africa , Social service -- South Africa , Public welfare -- South Africa , Social service -- Government policy -- South Africa
- Description: This thesis examines the processes of policymaking in South Africa, as expressed through the shifts in income maintenance policy. The thesis focuses on the processes leading to the establishment of the South African Social Security Agency (SASSA), as its case study. SASSA is the institutional framework for the delivery of social grants. Our intention is to test the efficacy of what we have called ‘state learning’ in the South African context. Therefore, the overall aim of the study is to assess the capacity of the ‘state to learn’ in the process of policymaking as expressed through the shifts in social grant administration and the institutional framework of social welfare in South Africa. The subsidiary goals of the research includes mapping changes in the system of social grants administration since 1994 in order to assess the sources of the shifts in its institutional framework; to assess processes and responses within the state that result in policy shifts and the extent to which these can be considered dimensions of state learning; to assess the power of ideas in the policymaking process and to assess the influence of non-state agencies/actors in policy contestation and learning processes. This is essential, because social policy, especially welfare policy research in post-apartheid South Africa, has focused on the economic value of policies and not the political processes in policymaking. For the framework of analysis the study draws on theories of learning, especially at the organizational or institutional level. We start from the perspective that policymaking and implementation cannot be reduced to a neatly ordered schema (Lamb: 1987:6). Further, that policy change and policymaking are “iterative, haphazard, and highly political processes, in which the apparently logical sequences of decision-making, may turn out to be the reverse” (Lamb, 1987:6). This is mainly because state building is a complex affair and a contested terrain; policy learning and making are neither benign nor do they involve the state working in isolation (Sabatier, 1998). To understand processes of policymaking in South Africa, we rely on content analysis of primary and secondary materials or documents and in-depth interviews with key informants involved in the policy process. The documentary sources include records of parliamentary debates, green and white papers on social welfare, ANC party documents, presidential task force reports, newspapers, magazines and court judgments. The study reveals that the establishment of SASSA lends itself to the idea of ‘state learning’. Learning is indicated in South Africa by the capacity and ability of the state to stimulate ideas, debate ideas to establish ideational matrixes as well as paradigms that have informed the development of policy, take ideas and implement them to try and solve mismatches between the intention of the state and the outcomes and the ability of the state to produce policy.
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- Date Issued: 2011
Social workers' experiences on the transformation of social welfare from a remedial approach to a developmental approach
- Authors: Mashigo, Boipuso Stephina
- Date: 2007
- Subjects: Social service -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9990 , http://hdl.handle.net/10948/559 , Social service -- South Africa
- Description: When the new democratic government came into power, much legislation, policies and strategies were transformed, included was the welfare system that was imbalanced, unjust, discriminatory and inappropriate. It was replaced by a developmental approach that is more just, equitable and appropriate system contained in the White Paper for Social Welfare (1997). Social workers were expected to reform their method of intervention. Consequently, this study will focus on the experiences of social workers as changes were brought into the approaches used in service delivery. The goal of the study is to explore and describe social workers’ experiences on the transformation of social welfare from a traditional remedial approach to a developmental approach. The study was conducted using the qualitative research approach. The research study made use of an explorative, descriptive and contextual design. The researcher used purposive and theoretical non-probability sampling methods to draw the sample. Data was collected through semi- structured interviews. The data was analyzed using Tesch’s eight steps in Creswell (1994:155) and was verified against four criteria that Guba in (Krefting, 1991) developed for testing the trustworthiness of a qualitative study. Based on the findings and conclusion of the study, recommendations were made to the management of the department of social development on how to address the challenges facing social workers on the implementation of the developmental approach. The results will be disseminated by means of a written research report.
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- Date Issued: 2007
An exploration of the social worker's role in promoting sustainability of poverty alleviating projects
- Authors: Ndude, Peace-Maker Mqokeleli
- Date: 2002
- Subjects: Poverty -- South Africa , Poor -- Services for -- South Africa , Social service -- South Africa
- Language: English
- Type: Thesis , Masters , MSocSc
- Identifier: vital:6058 , http://hdl.handle.net/10962/d1006664 , Poverty -- South Africa , Poor -- Services for -- South Africa , Social service -- South Africa
- Description: In this research study the researcher attempted to gain an insight on what constitutes sustainability of poverty alleviating projects. Further, the researcher attempted to explore and gain understanding of the role of social worker in promoting sustainability of poverty alleviating projects. Since the literature on sustainability is limited, it is hoped that this study will provide valuable information for further research on the topic. In the limited literature study undertaken however, it was evident that despite the generic service that they provide, social workers have a role to play in community development. It was found that social workers can no longer afford to restrict their service provision to the traditional methods of social work. The egalitarian nature of their profession demands that they occupy the centre stage in poverty alleviation as they are strategically placed between the poor and the decision-makers in government. Eighteen respondents composed of six social workers, six committee members and six community members from six poverty alleviating projects were interviewed. One project from each of the six districts of Tsomo, Nqamakwe, Butterworth, Centane, Idutywa and Willowvale were used in the research study. The fmdings suggested that social workers, committee members and community members have differing opinions on what promotes or impedes sustainability of poverty alleviating projects, All respondents however agreed that participation as well as empowerment through training were basic requirements towards sustainability of poverty alleviating projects. Again the findings agreed with the literature that social workers have an important role to play in promoting sustainability of poverty alleviating projects.
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- Date Issued: 2002
The implications of the IMF programme in Zambia: lessons for South Africa in the Reconstruction and Development Programme (RDP)
- Authors: Motsilili, Phoka
- Date: 1996
- Subjects: International Monetary Fund , Reconstruction and Development Programme (South Africa) , Social service -- South Africa , Economic assistance -- South Africa , Zambia -- Economic conditions -- 1964-
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:2811 , http://hdl.handle.net/10962/d1003021 , International Monetary Fund , Reconstruction and Development Programme (South Africa) , Social service -- South Africa , Economic assistance -- South Africa , Zambia -- Economic conditions -- 1964-
- Description: This study attempts to present a comparative analysis of the implication of the IMF in Zambia and South Africa in its Reconstruction and Development Programme (RDP). In examining the IMF programme, the study focuses on the Fund's understanding of such economies and its prescriptions for development. It is argued that IMF's familiar orthodoxy will have disastrous consequences for South Africa's poor, disadvantaged and rural communities. Finally, the IMF's market-oriented policy prescriptions are likely to erode democracy and have devastating effects to people-centred development programmes such as the RDP.
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- Date Issued: 1996
Application for RDP funds in terms of the “extension of municipal services presidential lead programme’’ as programme managed by the Department of Constitutional Affairs
- Authors: Local RDP Committee
- Date: 1995-03-09
- Subjects: Reconstruction and Development Programme (South Africa) , Social service -- South Africa , Municipal services -- South Africa
- Language: English
- Type: text , book
- Identifier: http://hdl.handle.net/10962/66131 , vital:28906
- Description: The majority of the residents of Khutsong are employed at mines in the area south of Carletonville (stretching form East Driefontein in the east to Deelkraal in the west), as well as in Carletonville itself. The large majority of these people are dependant on public transport for commuting to work, for undertaking trips for shopping purposes and for going to school. The condition of the road network in Khutsong is of such a nature that large areas are totally inaccessible to public transport (especially in the rainy season) resulting in a situation where large numbers of people have to walk unacceptable long distances between their places of residence and public transport routes. A comprehensive programme have been embarked upon in consultation with the community to rectify this situation.
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- Date Issued: 1995-03-09