- Title
- Assessment of the implementation of the citizen centric strategies for social grant service delivery :Chris Hani District
- Creator
- Danster, Siyabulela
- Subject
- South African Social Security Agency -- South Africa -- Chris Hani District
- Date Issued
- 2020
- Date
- 2020
- Type
- Thesis
- Type
- Masters
- Type
- MA
- Identifier
- http://hdl.handle.net/10948/46692
- Identifier
- vital:39609
- Description
- This study aimed to assess the implementation of citizen centric strategies for social grant service delivery in the Chris Hani District and if SASSA is still living up to its promise. SASSA claims it will always pay the right social grant, to the right person, at the right time and place. This study aimed to understand and assess the different strategies of SASSA towards enhancing citizen experience in delivering social grants. The study’s objective was to assess citizen experience regarding the SASSA social grant payment systems, the social grant application processes, and SASSA communication and advocacy programmes. To conduct this study, a qualitative research methodology was employed. The population sample comprised of SASSA officials in the Chris Hani District. Semi-structured interviews were conducted with SASSA officials. The findings of this study reveal that SASSA did well to improve application turnaround time from 90 days to one day. Even so, payment methods must be improved. The recommendations suggest that SASSA should consider insourcing the function of paying social grants and consider opening the closed pay-points, as beneficiaries are struggling to travel to the remaining opened pay-points. The findings also proposed aligning the SocPen and MIS.
- Format
- 92 leaves
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Arts
- Language
- English
- Rights
- Nelson Mandela University
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NMU School of Governmental and Social Sciences
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