The impact of internal core competencies in improving the Organizational Competitive Advantagem the case of MTN SA Network Group
- Authors: Mashologu, Mlindi
- Date: 2013
- Subjects: Telecommunication -- South Africa , Core competencies -- South Africa , Strategic planning -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8780 , http://hdl.handle.net/10948/d1012961
- Description: South African Telecommunication market is becoming more challenging and highly competitive which results in market share continuously shifting between the role-players in this sector. The market is characterized by diverse service offering radical price plans that are offered by the operators. An organization that operates in this space needs to have some sort of competitive advantage which will ensure that it remains relevant and be able to survive the tough competition. Competitive advantage in an organization is seen as having leverage of rival organizations and is derived from either the external sources or internal sources. The external sources include factors like lower prices, differentiated services etc. This research unpacks the internal sources for achieving competitive advantage. These internal sources are seen as the internal corecompetencies, which are the combination of skills, knowledge and intellect that will ensure that the organization thrives amongst the competitors. The dimensions of core competencies that have been analysed are innovation, strategic entrepreneurship, intellectual capital and effective leadership. The primary objective of this research is to determine the impact of these internal core competencies in improving the organizational competitive advantage. This will in turn provide a view of the critical skills and knowledge base in the organization and how these skills will assist the organization in surviving in this challenging and competitive environment. This research makes use of the resource based view (RBV) as the baseline model for core competencies and to address the short comings of RBV, organizational learning theory dimensions have been added to the operational model of this research. The research then provides the analysis of all the dimensions of core competencies using statistical modelling to provide empirical evidence. Based on the empirical evidence, descriptive statistics and using the theoretical frameworks, the recommendations for this research are provided.
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- Date Issued: 2013
A framework to guide development through ICT in rural areas in South Africa
- Authors: Mamba, Malungelo Siphiwosami Njinga
- Date: 2012
- Subjects: Information technology -- Economic aspects -- South Africa , Telecommunication -- South Africa , Information services industry -- South Africa , Rural development -- South Africa , Information services -- Government policy -- South Africa , Communication policy -- South Africa , Communication planning -- South Africa
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11137 , http://hdl.handle.net/10353/d1007024 , Information technology -- Economic aspects -- South Africa , Telecommunication -- South Africa , Information services industry -- South Africa , Rural development -- South Africa , Information services -- Government policy -- South Africa , Communication policy -- South Africa , Communication planning -- South Africa
- Description: Information and Communication Technology (ICT) is widely regarded as a key tool for bringing about development to people who live in underserved areas. Technologies such as mobile phones and Wi-Fi are seen as advantageous because they can be made available to poor places without the cost of building extensive physical infrastructure. However, researchers argue that ICTs have failed to live up to their potential in the context of development. Researchers point out developing countries lack frameworks to guide them through the implementation of ICTs in this context. The objective of this study is to come up with a framework that can be used in rural areas in South Africa to implement ICT projects. The researcher interviewed individuals who have been directly involved in an ICT initiative in a rural setting in the Eastern Cape Province to learn from their experiences. The researcher also studied publications that have been produced from these initiatives in order to gain a richer understanding. The findings of the study show that participants share similar views about how ICT projects should be approached and implemented in rural areas in South Africa. The views are grouped according to similarity into themes and discussed in detail in the study. From these themes a framework that can help implement ICT projects in rural areas is developed.
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- Date Issued: 2012
Optimising the material distribution process for the southern region of Telkom SA
- Authors: Naicker, Kosalin Ganasen
- Date: 2005
- Subjects: Business logistics -- South Africa , Telecommunication -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8547 , http://hdl.handle.net/10948/407 , Business logistics -- South Africa , Telecommunication -- South Africa
- Description: Most government owned telecommunication operators across the world have to deal with a number of regulatory, technology and service challenges, as the industry is liberalised in co-ordinance with worldwide trends. Telkom SA will be facing a number of strategic challenges that will test its ability to survive as a telecommunications company over the next number of years. To remain competitive, Telkom must develop strategies to assure survival in a competitive environment. To assure the long-term survival of Telkom SA when moving into a competitive environment, the organisation must build a sustainable competitive advantage. In the face of increasingly fierce competition, the adoption of collaborative alliances between firms is becoming more and more common and the adoption of a world-class supply chain will be an ideal scenario for Telkom SA. A worldclass supply chain goes beyond the scope of the internal operations of an organisation, therefore the material distribution process was chosen for this study, which involved the internal operations in the organisation. The study included the availability of material up to the transportation of the material to the staging areas. The aim of this research was to identify the inefficiencies of the material distribution process of the Southern Region of Telkom SA to become worldclass. A quantitative technique was used to identify the inefficiencies. It was found that the availability and transportation of material were the inefficient categories, preventing the customer to receive the product or service on time. Communication, inaccurate forecasting and inefficient transportation of material were some of the reasons for not delivering material on time. Some of the recommendations included developing a model that could overcome the current inefficiencies in transportation, improving the communication channels, training and the development of employees at all levels.
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- Date Issued: 2005
The effect of commercialisation, privatisation and liberalisation on universal access in South Africa
- Authors: Gardner, Sean Patrick Newell
- Date: 2004
- Subjects: Telkom (Firm : South Africa) , Telecommunication , Telecommunication -- South Africa , Privatization -- South Africa , Trade regulation -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:3431 , http://hdl.handle.net/10962/d1002885 , Telkom (Firm : South Africa) , Telecommunication , Telecommunication -- South Africa , Privatization -- South Africa , Trade regulation -- South Africa
- Description: From the 1990s onwards, significant developments have occurred in the international telecommunications sector that have affected the South African telecommunications industry and peoples’ access to the network. Rapid developments in Information and Communication Technologies and the reorganisation of telecommunications operators through commercialisation, privatisation and the effects of market liberalisation have resulted in monopoly operators moving away from their public service mandates. Globalisation and adherence to World Trade Organisation rules are causing operators to rebalance their tariffs closer to cost. Long-distance rates are decreasing while the cost of local calls is increasing. High-end users of telecommunications services are benefiting while low-end, largely residential users are being priced off the network. The end result is a negative effect on universal access to telecommunications services. This study examines the extent to which commercialisation, privatisation and liberalization are affecting the provision of telecommunications services and the government’s goal of achieving universal access in South Africa. Qualitative research methods were utilised to establish that the state owned operator, Telkom, has transformed itself from a public service operator to one that is fully commercialised and prepared for an Initial Public Offering and competition. Telkom no longer attempts to ensure that its tariffs are affordable for all people. However, positive developments presented themselves in the form of an increasingly competent regulator, a reorganised and dedicated Universal Service Agency, and the popularity of cellular telephony. The primary discovery of this study is that the liberalisation of the South African telecommunications sector cannot be assumed to have a negative effect on the provision of service. This study finds that liberalisation will most likely benefit the country through the role out of new infrastructure, the provision of new services and ultimately the reduction of those services themselves. In order for universal access to be achieved in this country the study recommends that the resources of the Independent Communications Authority of South Africa be enhanced to enable the regulator oversee the industry effectively. Secondly, the Universal Service Agency must provide clear definitions of universal access and universal service as well as manage the Universal Service Fund with greater efficiency. Lastly, the two bodies mentioned above must ensure that services are affordable for all people of this country.
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- Date Issued: 2004