- Title
- The impact of technology on job redesign
- Creator
- Merchant, Amelia Sarwal
- Subject
- Work design
- Subject
- Job analysis Job enrichment
- Date Issued
- 2018
- Date
- 2018
- Type
- Thesis
- Type
- Masters
- Type
- MBA
- Identifier
- http://hdl.handle.net/10948/32006
- Identifier
- vital:31908
- Description
- The primary objective of this study was to establish the impact of cognitive technology on job redesign. The study was prompted by the uncertainty on employee job security and satisfaction introduced by leaps in technological development. The study adopted a qualitative approach and targeted business, human resources and IT executives to provide insights on the adoption of cognitive technology and its impact on employees and business profitability. Data were collected through in-depth interviews guided by semi-structured interview guides. Content analysis was used to analyse the data. The findings indicate that cognitive technology creates new jobs that require employees to have more advanced skills; challenges employees and companies to collaborate in order to transition to higher levels of efficiency and productivity; and enables employees to advance their careers. Cognitive technology also enables companies to seek improved strategies for job redesign and staff retention. The findings also indicate that employees can be anxious and fearful about job security; companies may lack the capacity or resources to support employees to upskill; and employees may seek alternative employment opportunities. When introducing cognitive technology and conducting the inevitable job redesign the following recommendations were made: Companies should develop change management programs to assure that all employees are on board; Develop a clear roadmap for the roll-out of activities associated with cognitive technology and job redesign; and establish support structures and resources to assist staff to acquire new skills to transition from old to new roles.
- Format
- xi, 92 leaves
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Business and Economics Sciences
- Language
- English
- Rights
- Nelson Mandela University
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| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | AMELIA SARWAL MERCHANT.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |