Application of Pascale's constructive 'conflict paradigm' to consider transformation efforts at a selected bank with particular attention to the ATM devision

Coetzer, Gary

Title: Application of Pascale's constructive 'conflict paradigm' to consider transformation efforts at a selected bank with particular attention to the ATM devision
Creator: Coetzer, Gary
Subject: Organizational change
Subject: Banks and banking -- South Africa
Date Issued: 2001
Date: 2001
Type: Thesis
Type: Masters
Type: MTech
Identifier: vital:10843
Identifier: http://hdl.handle.net/10948/39
Identifier: Organizational change
Identifier: Banks and banking -- South Africa
Description: In applying Pascale’s (1990) constructive ‘conflict paradigm’ to consider transformation efforts at a selected bank, this study argues that transformation could be sustained if the organisation were to self-reflect on the paradoxes that are generated when constructive conflict is encouraged. Underlying this supposition is the notion of “disequilibrium” which supports creative tension within organisations and prompts inquiry and dialogue, leading to the new. Sustaining disequilibrium allows an organisation to develop the “requisite internal variety” in order to meet the challenges in its environment. Key to encouraging this form of organisational resilience to its environment is the nature of the organisation’s culture or context. Johnson’s (1998) “cultural web” is used to analyse the culture of the selected bank and “re-map” the culture in line with the bank’s transformation strategies. Pascale’s seven domains of contention are applied with particular emphasis on the ATM division in order to develop a profile of conflict in the organisation.
Format: xiv, 146 leaves
Format: pdf
Publisher: Port Elizabeth Technikon
Publisher: Faculty of Management, Business Administration
Language: English
Rights: Nelson Mandela Metropolitan University

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