An adaptive internet management model for higher education institutions in South Africa
- Boshoff, Ryno, Cullen, Margaret
- Authors: Boshoff, Ryno , Cullen, Margaret
- Date: 2018
- Subjects: Internet governance -- South Africa , Internet in higher education -- South Africa Internet -- South Africa -- Management Education, Higher -- South Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/17428 , vital:28331
- Description: It has become standard practice at Higher Education Institutions (HEIs) for their Internet management and relevant Information and Communication Technology (ICT) resources, specifically Internet resources, to be continuously investigated by HEI Management as well as by their users. The reason is that the Internet has become the foundation on which most ICT and business resources function and therefore is labelled as a distinctive competency for the HEI. HEIs, however, have limited ICT Internet resources and are expected to use these resources optimally, to ensure efficient and effective Internet connectivity on all campuses and to all users and systems. The management of Internet resources at South African Higher Education Institutions (SA HEIs) are the focus of this thesis. The primary purpose therefore, is to provide a proposed adaptive Internet Management Model for HEIs which will assist them to achieve prime value from their Internet management resources. This was realised by firstly; identifying the current Internet Management Business Models of the SA HEI landscape; secondly, determining what the Internet users of the Nelson Mandela University, a South African Higher Education Institute situated in the Eastern and Western Cape area in South Africa, were using the Internet for; thirdly, comparing these findings to the actual Nelson Mandela University Firewall data and lastly, using the combined findings to draw conclusions and create a proposed adaptive Internet Management Model for HEIs. This can assist the HEI ICT Management team to realign the Internet resources to match the current business and customer requirements. This thesis is an exploratory, mixed method study which consists of literature studies, surveys and cross sectional studies. The literature studies were conducted on secondary sources to identify the national and international governance structures that influence Internet management. The empirical study which consisted of two surveys was compiled from existing surveys as well as from literature studies and was completed by its respective respondent groups. The first survey was used to gain insight into what was considered the standard Internet Management Business Model at HEIs in South Africa. The second survey was used to gain insight how the Internet was being used at Nelson Mandela University by staff and students. Lastly, an extract of the Nelson Mandela University Firewall data were gathered and used to confirm or deny results from the previous survey. The findings of the first survey, HEI Internet Management Survey (HEIIMS), confirmed that the Internet and its relevant resources are extremely important to all HEIs. The HEIs Internet Management Business Models are to a large extent aligned with the National Research an Education Networks (NRENs) business models with some adjustments. The HEIs indicated that they cater for a large Internet community but do not differentiate between them. The findings do, however, specify that some differentiation does take place. The HEI Internet is provided to the Internet community at no cost and is funded by Council funds. The requirements of staff and students are mostly similar with some priority differences to key content needs. The Internet resources of the HEIs are very much aligned to support the physical infrastructure of the Internet. HEIs consider the NRENs to be key partners and suppliers with additional local suppliers used as secondary support. The second survey, Nelson Mandela University Internet Usage Survey (NMUIUS), indicated that there was a wide gap between how the Internet was used by the staff and students. The findings indicated that staff tend to be more aware of the policies and surrounding practices while students appeared somewhat unaware. The staff and students have different needs for the Internet and these needs also change slightly according to the time of day and day of the week. Regarding content access (including Firewall data), some of the users said Internet practices were true whilst others were false. The majority of those giving a false opinion said that said Internet practices were focused on activities linked to cyberloafing content. In addition, they stated that these activities were undersold, meaning that they said that they access the Internet content rarely while the Firewall data indicated that it was frequently being accessed and by many users. It was clear that the staff received a pleasant Nelson Mandela University Internet experience while the students received a slightly degraded Internet experience. The study concluded with the development of a proposed adaptive Internet Management Model for HEIs and recommendations and considerations on how to improve the current Nelson Mandela University Internet management strategy. This thesis makes a contribution towards the body of knowledge by identifying and discussing current national and international Internet Governance (IG) practices. It continues by identifying the current SA NRENs and their business models which overflow into the HEI landscape. This is followed by an investigation into the various HEI Internet Management Business Models, current usage of the Nelson Mandela University Internet and patterns of use and Nelson Mandela University Firewall data. The thesis will therefore assist readers to understand the effective and efficient management of their Internet usage requirements and the provision of Internet resources. This in turn, will confirm that the availability of the Internet for its users and systems becomes a productive, reliable and pleasant experience.
- Full Text:
- Date Issued: 2018
- Authors: Boshoff, Ryno , Cullen, Margaret
- Date: 2018
- Subjects: Internet governance -- South Africa , Internet in higher education -- South Africa Internet -- South Africa -- Management Education, Higher -- South Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/17428 , vital:28331
- Description: It has become standard practice at Higher Education Institutions (HEIs) for their Internet management and relevant Information and Communication Technology (ICT) resources, specifically Internet resources, to be continuously investigated by HEI Management as well as by their users. The reason is that the Internet has become the foundation on which most ICT and business resources function and therefore is labelled as a distinctive competency for the HEI. HEIs, however, have limited ICT Internet resources and are expected to use these resources optimally, to ensure efficient and effective Internet connectivity on all campuses and to all users and systems. The management of Internet resources at South African Higher Education Institutions (SA HEIs) are the focus of this thesis. The primary purpose therefore, is to provide a proposed adaptive Internet Management Model for HEIs which will assist them to achieve prime value from their Internet management resources. This was realised by firstly; identifying the current Internet Management Business Models of the SA HEI landscape; secondly, determining what the Internet users of the Nelson Mandela University, a South African Higher Education Institute situated in the Eastern and Western Cape area in South Africa, were using the Internet for; thirdly, comparing these findings to the actual Nelson Mandela University Firewall data and lastly, using the combined findings to draw conclusions and create a proposed adaptive Internet Management Model for HEIs. This can assist the HEI ICT Management team to realign the Internet resources to match the current business and customer requirements. This thesis is an exploratory, mixed method study which consists of literature studies, surveys and cross sectional studies. The literature studies were conducted on secondary sources to identify the national and international governance structures that influence Internet management. The empirical study which consisted of two surveys was compiled from existing surveys as well as from literature studies and was completed by its respective respondent groups. The first survey was used to gain insight into what was considered the standard Internet Management Business Model at HEIs in South Africa. The second survey was used to gain insight how the Internet was being used at Nelson Mandela University by staff and students. Lastly, an extract of the Nelson Mandela University Firewall data were gathered and used to confirm or deny results from the previous survey. The findings of the first survey, HEI Internet Management Survey (HEIIMS), confirmed that the Internet and its relevant resources are extremely important to all HEIs. The HEIs Internet Management Business Models are to a large extent aligned with the National Research an Education Networks (NRENs) business models with some adjustments. The HEIs indicated that they cater for a large Internet community but do not differentiate between them. The findings do, however, specify that some differentiation does take place. The HEI Internet is provided to the Internet community at no cost and is funded by Council funds. The requirements of staff and students are mostly similar with some priority differences to key content needs. The Internet resources of the HEIs are very much aligned to support the physical infrastructure of the Internet. HEIs consider the NRENs to be key partners and suppliers with additional local suppliers used as secondary support. The second survey, Nelson Mandela University Internet Usage Survey (NMUIUS), indicated that there was a wide gap between how the Internet was used by the staff and students. The findings indicated that staff tend to be more aware of the policies and surrounding practices while students appeared somewhat unaware. The staff and students have different needs for the Internet and these needs also change slightly according to the time of day and day of the week. Regarding content access (including Firewall data), some of the users said Internet practices were true whilst others were false. The majority of those giving a false opinion said that said Internet practices were focused on activities linked to cyberloafing content. In addition, they stated that these activities were undersold, meaning that they said that they access the Internet content rarely while the Firewall data indicated that it was frequently being accessed and by many users. It was clear that the staff received a pleasant Nelson Mandela University Internet experience while the students received a slightly degraded Internet experience. The study concluded with the development of a proposed adaptive Internet Management Model for HEIs and recommendations and considerations on how to improve the current Nelson Mandela University Internet management strategy. This thesis makes a contribution towards the body of knowledge by identifying and discussing current national and international Internet Governance (IG) practices. It continues by identifying the current SA NRENs and their business models which overflow into the HEI landscape. This is followed by an investigation into the various HEI Internet Management Business Models, current usage of the Nelson Mandela University Internet and patterns of use and Nelson Mandela University Firewall data. The thesis will therefore assist readers to understand the effective and efficient management of their Internet usage requirements and the provision of Internet resources. This in turn, will confirm that the availability of the Internet for its users and systems becomes a productive, reliable and pleasant experience.
- Full Text:
- Date Issued: 2018
A model for Internet management at a higher education institution
- Authors: Boshoff, Ryno
- Date: 2016
- Subjects: Internet governance -- South Africa -- Port Elizabeth Internet -- Security measures -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/10839 , vital:26828
- Description: The management of the Internet at the Nelson Mandela Metropolitan University (NMMU), an Higher Education Institute (HEI) in the Eastern and Western Cape area in South Africa (SA) was the focus of this research. The investigation was conducted into the level of Internet usage by determining for what purpose the Internet is used by the people at NMMU. The empirical data was collected, analysed and interpreted. From these findings a proposed Internet Management Model was created that will assist NMMU with its Internet management obligations. It has become a standing practice at HEIs for its Internet management and relevant Information and Communication Technology (ICT) resources to be continuously investigated by HEI Management as well as by its users. The reason is that the Internet has become the foundation on which most ICT resources function and therefore is labelled as a distinctive competency for the HEI. HEIs have limited ICT Internet resources and are expected to utilise these resources optimally, to ensure efficient and effective Internet connectivity on all campuses and to all users and systems. This is a daunting task for various reasons, amongst which are: guidelines, best practices, governance influences, etc. are not readily available to assist with decision-making processes; the number of devices that require Internet connectivity is increasing almost on a daily basis; the content found on the Internet has become extremely resources-demanding; the Internet is no longer being utilised only during working hours but on a 24/7 basis; and lastly, the Internet is increasingly being abused by its use for non-work related activities which hinder the required connection and resources requirements for those who are using the Internet for work and research purposes. The purpose of this research study was to provide a proposed Internet Management Model to address all weaknesses and threats, currently being experienced at NMMU. This was created by firstly; determining what was considered best practices regarding Internet management at HEI; secondly, determining what the NMMU Internet users were utilising the Internet for and lastly; using the combined findings to draw conclusions and thereafter create an Internet Management Model for the HEI. This can assist the NMMU ICT Management team to re-align the Internet resources to match the current business and customer requirements. This will ensure that the NMMU Internet resources are effectively and efficiently utilised, which in turn will confirm that the availability of the Internet to its users and systems becomes a reliable and pleasant experience. The ICT Management team can then focus their undivided attention on other ICT-related matters. This treatise is an exploratory, mixed method study which comprises of literature studies, surveys and cross-sectional studies. The literature studies were conducted on secondary sources to identify the national and international governance structures that influence Internet management. The empirical study which consisted of two surveys (questionnaires) was compiled from existing questionnaires as well as from literature studies, and was completed by its respective respondent groups. The first survey was used to gain an insight into what was considered best practices regarding Internet management at HEIs in South Africa. The survey consisted of questions regarding demographic data and various ICT Internet resources. Respondents were asked to identify the practices relevant to their HEI. The second survey was used to gain an insight into what the Internet was being used for at NMMU by staff and students. The survey consisted of questions regarding demographic data and the various uses, frequency and periods of Internet usage. These respondents were then asked to identify the practices relevant to their Internet usage patterns. A cross-sectional study was then used to compare the two different population groups, which were NMMU staff and students, at a single point in time. Both Descriptive and Inferential Statistical methods were used for the analysis of the data. The HEI Internet management survey samples were of various sizes with each sample having its Internet resources specifically aligned with its environment. The common stereotypes regarding their Internet resources were mostly not present.
- Full Text:
- Date Issued: 2016
- Authors: Boshoff, Ryno
- Date: 2016
- Subjects: Internet governance -- South Africa -- Port Elizabeth Internet -- Security measures -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/10839 , vital:26828
- Description: The management of the Internet at the Nelson Mandela Metropolitan University (NMMU), an Higher Education Institute (HEI) in the Eastern and Western Cape area in South Africa (SA) was the focus of this research. The investigation was conducted into the level of Internet usage by determining for what purpose the Internet is used by the people at NMMU. The empirical data was collected, analysed and interpreted. From these findings a proposed Internet Management Model was created that will assist NMMU with its Internet management obligations. It has become a standing practice at HEIs for its Internet management and relevant Information and Communication Technology (ICT) resources to be continuously investigated by HEI Management as well as by its users. The reason is that the Internet has become the foundation on which most ICT resources function and therefore is labelled as a distinctive competency for the HEI. HEIs have limited ICT Internet resources and are expected to utilise these resources optimally, to ensure efficient and effective Internet connectivity on all campuses and to all users and systems. This is a daunting task for various reasons, amongst which are: guidelines, best practices, governance influences, etc. are not readily available to assist with decision-making processes; the number of devices that require Internet connectivity is increasing almost on a daily basis; the content found on the Internet has become extremely resources-demanding; the Internet is no longer being utilised only during working hours but on a 24/7 basis; and lastly, the Internet is increasingly being abused by its use for non-work related activities which hinder the required connection and resources requirements for those who are using the Internet for work and research purposes. The purpose of this research study was to provide a proposed Internet Management Model to address all weaknesses and threats, currently being experienced at NMMU. This was created by firstly; determining what was considered best practices regarding Internet management at HEI; secondly, determining what the NMMU Internet users were utilising the Internet for and lastly; using the combined findings to draw conclusions and thereafter create an Internet Management Model for the HEI. This can assist the NMMU ICT Management team to re-align the Internet resources to match the current business and customer requirements. This will ensure that the NMMU Internet resources are effectively and efficiently utilised, which in turn will confirm that the availability of the Internet to its users and systems becomes a reliable and pleasant experience. The ICT Management team can then focus their undivided attention on other ICT-related matters. This treatise is an exploratory, mixed method study which comprises of literature studies, surveys and cross-sectional studies. The literature studies were conducted on secondary sources to identify the national and international governance structures that influence Internet management. The empirical study which consisted of two surveys (questionnaires) was compiled from existing questionnaires as well as from literature studies, and was completed by its respective respondent groups. The first survey was used to gain an insight into what was considered best practices regarding Internet management at HEIs in South Africa. The survey consisted of questions regarding demographic data and various ICT Internet resources. Respondents were asked to identify the practices relevant to their HEI. The second survey was used to gain an insight into what the Internet was being used for at NMMU by staff and students. The survey consisted of questions regarding demographic data and the various uses, frequency and periods of Internet usage. These respondents were then asked to identify the practices relevant to their Internet usage patterns. A cross-sectional study was then used to compare the two different population groups, which were NMMU staff and students, at a single point in time. Both Descriptive and Inferential Statistical methods were used for the analysis of the data. The HEI Internet management survey samples were of various sizes with each sample having its Internet resources specifically aligned with its environment. The common stereotypes regarding their Internet resources were mostly not present.
- Full Text:
- Date Issued: 2016
A baseline for information security knowledge for end users
- Authors: Boshoff, Ryno
- Date: 2012
- Subjects: Data protection -- Management , Computer security -- Management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9808 , http://hdl.handle.net/10948/d1013260
- Description: Information plays a vast contributing role to all resources within an organisation. Organisations should recognise the importance of information and implement information security controls to protect their information as this will ensure that the organisation‟s information retains its confidentiality, integrity and availability. Information security controls, which are the means of managing information risks, rely heavily on the user‟s knowledge regarding the use of these controls for their effectiveness, and as such, users should be educated in order to maximise effectiveness of these controls. Current information security educational programmes are created without necessarily taking into account the target audience, who comprises of all employees, stakeholders, suppliers, third parties, customers or other external parties or third party that requires access to the organisation‟s information. This results in programmes that are not linguistically appropriate; or that present knowledge at an inappropriate level for the target audience. This could leave users bored or confused, without successfully changing their behaviour or improving knowledge. This dissertation identifies a baseline for information security knowledge targeted at end users. This was done by means of a Delphi Study, where a profile of “generic” end users comprised of information security topics and concepts were rated by experts from the field of information security education. This resulted in the elimination of inappropriate topics and concepts and retaining the relevant and appropriate aspects. This baseline for information security knowledge can be characterised as a minimum standard that everybody should be educated on as an introductory or refresher course. This can also serve as the foundation phase to educate end users with knowledge of the basic topics and concepts to enable them to fulfil their responsibilities in order to protect information. If needed, topics and concepts could be added to the baseline for information security knowledge for specialised target audiences (e.g. specialised End Users, ICT Staff or Top Management).
- Full Text:
- Date Issued: 2012
- Authors: Boshoff, Ryno
- Date: 2012
- Subjects: Data protection -- Management , Computer security -- Management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9808 , http://hdl.handle.net/10948/d1013260
- Description: Information plays a vast contributing role to all resources within an organisation. Organisations should recognise the importance of information and implement information security controls to protect their information as this will ensure that the organisation‟s information retains its confidentiality, integrity and availability. Information security controls, which are the means of managing information risks, rely heavily on the user‟s knowledge regarding the use of these controls for their effectiveness, and as such, users should be educated in order to maximise effectiveness of these controls. Current information security educational programmes are created without necessarily taking into account the target audience, who comprises of all employees, stakeholders, suppliers, third parties, customers or other external parties or third party that requires access to the organisation‟s information. This results in programmes that are not linguistically appropriate; or that present knowledge at an inappropriate level for the target audience. This could leave users bored or confused, without successfully changing their behaviour or improving knowledge. This dissertation identifies a baseline for information security knowledge targeted at end users. This was done by means of a Delphi Study, where a profile of “generic” end users comprised of information security topics and concepts were rated by experts from the field of information security education. This resulted in the elimination of inappropriate topics and concepts and retaining the relevant and appropriate aspects. This baseline for information security knowledge can be characterised as a minimum standard that everybody should be educated on as an introductory or refresher course. This can also serve as the foundation phase to educate end users with knowledge of the basic topics and concepts to enable them to fulfil their responsibilities in order to protect information. If needed, topics and concepts could be added to the baseline for information security knowledge for specialised target audiences (e.g. specialised End Users, ICT Staff or Top Management).
- Full Text:
- Date Issued: 2012
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