A structural model for sustainable growth of the south African business process outsourcing sector
- Authors: Chinhamo, Edmore
- Date: 2022-04
- Subjects: Outsourcing sector , Contracting out -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/58306 , vital:58970
- Description: he total size of the South African Business Process Outsourcing sector is not growing as quickly as other global BPO locations like the Philippines and India. The sector has been identified by the South African government as a key sector for economic growth and for reducing unemployment. Reviewed frameworks are not exhaustive in providing a framework that is suitable for countries with an apartheid history like South Africa, so, the main aim of this study has been, therefore, to develop a structural model for sustainable growth of the South African BPO sector. The research was two phased: Firstly, it interrogated existing theories and models on BPO growth to identify variables for BPO growth. The variables were identified as talent pool, infrastructure, accessibility, lower costs, and legislative framework. The relationships between variables were hypothesised. The reviewed literature discussed the global economy and traced the origins of outsourcing as rooted in the advent of Information Technology and computer-enabled production which enabled fragmented processes which could be in any part of the world. The literature showed that competition for markets, coupled with a glut of products on the market, forced creativity which resulted in companies seeking operations in low-cost locations. The first popular locations for BPO operations were India and the Philippines, with emerging locations, like South Africa, positioning themselves to tap into this global development. Secondly, a quantitative study was performed using a web-based questionnaire which was sent to a sample of BPO executives in the BPO value chain in South Africa to test relationships among between variables. The results of the study showed statistically significant relationships between talent pool, infrastructure, lower costs, accessibility and legislative framework with BPO growth, albeit with varying degrees of strength. Contrary to popular belief, lower costs are no longer the most important driver of BPO location choice. Accessibility and legislative framework have also been confirmed by data as variables affecting BPO growth. After the computation of the relationships, the research concluded that the model developed is a good fit for BPO growth. , Thesis (PhD) -- Faculty of Engineering, the Built Environment, and Technology, 2022
- Full Text:
- Date Issued: 2022-04
A survey of food safety practices and microbial risk related to ready-to-eat chicken food outlets from a university campus in South Africa
- Authors: Michau, Willem P
- Date: 2022-04
- Subjects: Microbial exopolysaccharides -- South Africa , Food -- Safety measures
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/58925 , vital:60248
- Description: A survey of food safety practices and microbial risk related to ready-to-eat chicken in food outlets from a university campus in South Africa was investigated. The objective of the study was to determine the food safety practices and hygiene knowledge of food handlers in food outlets at a South African university campus. Six food outlets out of the thirteen university food outlets that were similar in type were selected for the study. These six food outlets were selected based on establish criteria but did not comply with HACCP principles. To assess the possible contamination risk related to hygiene practices and processing of ready-to-eat chicken, Total Viable Count, Escherichia coli, Salmonella and Staphylococcus aureus counts were determined using standard methods. A validated questionnaire was used to assess the educational levels of each of the 27 participating food handlers; as well as the determination of the food handlers’ personal and general hygiene. Microbial levels of each food handler hand, aprons, as well as the microbial contamination levels of direct food contact surfaces, and ready-to-eat chicken at each facility were evaluated using standard methods. Several risky non-conforming personal and general hygiene practices were detected during the study. Appropriate corrective actions such as an intensive food hygiene training programme accompanied by a food management system should be implemented in all food facilities. , Thesis (MA) -- Faculty of Health Sciences, 2022
- Full Text:
- Date Issued: 2022-04
A Sustainable development lens to understanding community participation in rural development: a case of Malamule Village, Mpumalanga Province
- Authors: Mathabela, Queen
- Date: 2022-04
- Subjects: Rural development -- South Africa , Sustainable development -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/57874 , vital:58300
- Description: The study sought to explore the nature and extent to which community participation takes place for sustainable rural development at Malamule village, to better understand how to accelerate participation at both a regional and local level leading to sustainable development. The study further investigated how community members participate and involve themselves in sustainable rural development processes and at the same time, it identified approaches used to encourage community participation and sustainability of rural development. A qualitative research methodology was adopted where semi-structured telephone interviews were conducted with community members and project managers from two NGOs in Malamule village. A thematic analysis was adopted in this study as it drew on a few thoughts introduced from the hypothetical framework supporting this investigation. There were four main findings of the study: 1) that community members of Malamule consider participation as a tool of emancipation and that they are not just development beneficiaries but influencers; 2) that the existence of NGOs brings about significant relief to the community of Malamule, while too much dependency on them could cause long term problems if the community does not learn to be self-sufficient; 3) that only a small amount of resources, or support, is needed to set up something sustainable; and 4) that the community of Malamule is undergoing many challenges, which results in class disputes that eventually translate into lack of unity. The following is recommended: that NGOs prioritise full involvement of the target communities to promote participation; that NGOs must continue to create awareness in Malamule through consistently training and equipping community members; and that there is a need for the community members and NGOs to continue working together so that sustainable development can be achieved. , Thesis (MA) -- Faculty of Business and Economic Sciences, 2022
- Full Text:
- Date Issued: 2022-04
A Talent Retention Framework for the South African Information Technology Sector
- Authors: Swart, Jean-pierre
- Date: 2022-04
- Subjects: Information Technology -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/58212 , vital:58728
- Description: The South African Information Technology (IT) sector is experiencing a chronic skills shortage, and the skills gap is widening. South African organisations try to retain existing skilled IT professionals in order to compete on a global platform, whilst simultaneously competing against international organisations who poach IT professionals from South Africa in what is referred to as “brain drain”. The South African IT sector is an increasingly important contributor to South Africa’s GDP, with several international corporates investing and creating opportunities in South Arica, including IBM, Dell, Microsoft and Intel. The retention of skilled IT professionals in South Africa is complex and costly due to the high demand for these professionals. An overview of the literature was provided that commenced with a broad analysis of strategic talent management frameworks in order to present a holistic view of talent management. From this broad analysis, the literature review narrowed the focus to the retention of talent. This section focused on the impact of organisational culture and employee engagement, whilst considering the critical roles that managers and leaders play in culture and employee engagement pertinent to the South African IT sector. The research paradigm adopted for this research was interpretivist and the methodology was qualitative research. The empirical data was collected through conducting semi-structured interviews with six IT professionals with extensive experience in the sector, and who directly play a role in the management and retention of skilled IT professionals. Various themes were developed from the interviews, with a focus on the extent of the skills gap and considerations regarding organisational culture, employee engagement and expectations from leaders and managers detailed in the themes. Finally, a talent retention framework for the South African IT sector was developed from the emerging themes. The themes included culture and the work environment, remuneration and benefits, continuous growth and employee engagement. , Thesis (MA) -- Faculty of Science, School of Environmental Sciences, 2022
- Full Text:
- Date Issued: 2022-04
Acceleration of Climate Change and the Impact on the Built Environment
- Authors: Van Rooyen, Mauritz Kenneth
- Date: 2022-04
- Subjects: Climatic changes , Natural disasters
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/58532 , vital:59751
- Description: Climate change is widely acknowledged as one of humanity's most pressing problems in the twenty-first century. The emission of greenhouse gases (GHGs) has changed the earth's normal climate cycle by raising the earth's surface temperature. The severity and frequency of various natural catastrophes, such as storms, floods, heat waves, and droughts, have increased as the earth's surface temperature has risen. These events have a devastating effect on populated areas; contaminating clean drinking water, leading to uncontrollable wildfires, damaging properties and infrastructure, environmental pollution, and loss of life. The increase in GHG emissions is largely contributed to by the built environment and the human activities within these areas. This research aimed to investigate the current state of climate change and the impact on the built environment. Furthermore, a quantitative approach was taken with regards to the research and a descriptive survey was conducted among professionals that work within the built environment, namely architects, project managers, construction managers, and electrical and mechanical engineers. The salient findings are: very few participants actively participate in activities to enhance their knowledge of climate change; most participants have a good understanding of what climate change is, although they make no extra effort to implement mitigating strategies on their projects other than what is required by the local council; most participants are unsure with respect to the impact that climate change has on the built environment, and most participants are unaware of global initiatives that South Africa has contributed to, to reduce GHG emissions. Governments and organisations around the world have implemented rules and regulations to regulate and decrease GHGs in the atmosphere, but it is still increasing at an accelerated rate. The increase of GHG emissions is devastating on all sectors of the built environment and will only intensify over time. As advancements are made to reduce GHG emissions progress has also been made to adapt to an ever-changing climate, specifically in the construction industry. Architecture and building processes have evolved to not only reduce the harmful effects on the environment but also to be more efficient and sustainable. , Thesis (MA) -- Faculty of Engineering, the Built Environment, and Technology, 2022
- Full Text:
- Date Issued: 2022-04
African feminism(s) as it informs the experiences of African women leaders at universities in South Africa
- Authors: Tau, Siphokazi
- Date: 2022-04
- Subjects: Feminisms--Africa , Leadership in women , Higher education -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/59991 , vital:62731
- Description: The South African higher education geography is one that is met with contesting ideas. The establishment of the university in Africa was a project to mimic the exclusionary nature of the western university. Of centering a particular knowledge and way of being, leaving African women and other marginalised groups outside of the culture of the space and away from the possibility of being knowledge producers. The end of Apartheid, signaled an opportunity for new policies that address racial, gendered and various other lines of oppression and marginalisation. Universities, Technical and Vocational Education and Training (TVET) colleges with different histories were merged to make way for the new South Africa. Access to institutions of higher education opened up across geographies, making way for a multicultural student and staff demographic. This transformation has also led to the transformation of the leadership structures of such spaces, with currently only five institutions being led by female and women, out of twenty-six in the country. The aim of this study is to understand the experiences of African women who are leaders in universities, focusing on how they negotiate a history of being excluded in the space with the present context of being able to influence the future of higher education. Using an African feminist lens, I draw on five individual interviews and secondary data from previous studies to excavate phenomenological experiences. The findings reveal that feminist traits of equality of social justice are integral in how the participants perform their leadership. The findings also show experiences of belonging in the culture of the university cause a great deal of tension of which the leaders are constantly working to change, to establish different cultures of being and existing in the South African university. , Thesis (MA) -- Faculty of Humanities, School of governmental science and social sciences, 2022
- Full Text:
- Date Issued: 2022-04
An aesthetic exploration of skin as the abject other
- Authors: Knickelbein, Jonel , Wentzel, Andrieta
- Date: 2022-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/55341 , vital:51913
- Description: The purpose of this dissertation is to explore the notion of skin, its functions, and dysfunctions as the basis for the conceptual as well as theoretical output of this work. The problem statement aims to establish whether cathartic relief can be achieved through the process of visualizing skin as the abject other. Every human and animal is born with skin. The epidermis is the outermost of three layers that make up the skin. This layer provides a barrier to infection from environmental pathogens and regulates the amount of water released from the body into the atmosphere through trans epidermal water loss (Bouwstra, 2003:34). Although the human skin serves as a protective barrier, the skin itself can be a source of physical as well as emotional pain. I was born with Epidermolysis Bullosa (EB), a rare and genetic skin condition that results in extensive blistering and wounding of the skin caused by mechanical trauma. The process of friction, wounding and healing has been a part of my physical being and daily affairs since I can remember. According to Cervero, ―Pain is our most powerful emotion, an essential learning tool, a major factor in our relationship with the world, and the source of much of our social behavior‖ (2012:34).I believe that my personal experience with EB has affected how I view the functions and importance of skin. In this study I explore the purposes and functions of skin through both a physical and psychological lense I also investigate the role skin plays in forming identity. The works of artists such as Frida Kahlo, Eva Hesse and Alina Szapocznikow are carefully considered in understanding different approaches and mediums used in engaging with the experience of catharsis. Investigations are made into theories on Abjection, the Skin-Ego, Materiality and Catharsis in order to sufficiently inform and shape the outcomes of the creative process. The creative and research processes have resulted in the body of artwork, entitled Skin- deep: transforming dysfunction into function, which is presented as a narrative installation and exhibition of abstract sculptural work. Ultimately, the body of work and research attempts to validate that the notion of skin (as the abject other skin) can be artistically explored to achieve cathartic relief. , Thesis (MA) -- Faculty of Humanities, School of Visual and Performing Arts, 2022
- Full Text: false
- Date Issued: 2022-04
An Antrhrological investigation of the Motherwell township community members regarding academic drop-outs
- Authors: Veyi, Gcina Merise
- Date: 2022-04
- Subjects: College dropouts --Gqeberha-Motherwell , Unemployment--Eastern Cape (South Africa) , Maps
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/55595 , vital:53360
- Description: This research study investigated the Motherwell Township community members regarding academic drop out. The Motherwell Township is located in the city of Port Elizabeth and it is one of the largest townships in South Africa. The current outlook of South Africa’s education system has many challenges which is greatly impacted by poverty, insufficient resources and inequalities in terms of schooling, race and class. South Africa is one of the many countries with a high number of students who do not complete their university studies. This influences the young people’s future as it reduces the chances of employment. To understand the factors that contribute to academic drop out, this research study explored factors that causes female and male students to drop out. The community members provided the following reasons; lack of financial stability to sustain their academic tuition, poor performance, peer pressure, consumption of harmful substances such as alcohol and drugs, pregnancy, rape and illnesses. These factors suggested three underlying themes that influence students to remain in school namely, improvement of health facilities, better financial policies e.g. university scholarships and reduction of poverty. The objectives of this study are as follows: to investigate the causes of academic drop outs in Motherwell Township, to contribute with the anthropology of education particularly with reference to Motherwell Township in the Eastern Cape Province and to come up with recommendations with the view to address some of the challenges faced by the people who are affected. , Thesis (MA) -- Faculty of Humanities, Sociology and Anthropology, 2022
- Full Text:
- Date Issued: 2022-04
An assessment of broadband infrastructure investment as a primer for inclusive growth in South Africa
- Authors: Dhlamini, James Tapiwa
- Date: 2022-04
- Subjects: Investment -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/57623 , vital:58187
- Description: This study investigated the impact in the telecommunication and broadband sectors on growth, employment creation, and poverty alleviation. It employs micro-simulation techniques and an economy-wide Leontief-based social accounting matric multiplier model to assess empirically the influence that fiscal injection into these sectors has in achieving South Africa's macroeconomic objectives. The study found positive but declining trends in output multipliers in the telecommunication sector over the past recession period (2009-18), signifying the enervation of the intersectoral multiplier effect over the post-recession period. Fiscal injection into the telecommunication and broadband sectors led to poverty reduction and to job creation in South Africa. However, the overall findings of this study highlight gender biases, spatial imbalances between urban and non-urban, an age gulf between young people and adults and further imbalance between formal and informal employment. The study commends that the government follows a priorities- weighted state spending policy which concurrently targets projects generating high gross value added and employment multipliers and with high capacity to address the disparity caused by the legacy of aparthied , Thesis (MA) -- Faculty of Business and Economic science, 2022
- Full Text: false
- Date Issued: 2022-04
An employer's ability to substitute a disciplinary hearing sanction
- Authors: Hlwatika, Siphile
- Date: 2022-04
- Subjects: Employees--Dismissal of--Law and legislation , Labor discipline--South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/55690 , vital:53407
- Description: It is common practice for employers to appoint external disciplinary hearing chairpersons to preside over a disciplinary hearing which has been convened for purposes of investigating allegations of misconduct against an employee. The external chairperson is ordinarily mandated to decide on guilt, and to the extent that there is a guilty finding, to recommend or impose the appropriate disciplinary sanction. Employers often tend to have expectations that the external chairperson will, after having found the employee guilty of the alleged misconduct, impose a sanction of dismissal. The expected outcome of dismissal, however, does not always occur. An external chairperson may impose a sanction short of dismissal after considering an disciplinary sanction may result in the employer instituting an internal review process to review the external chairperson employers may resort to unilaterally substituting the external disciplinary sanction with a sanction of dismissal. or the collective agreement regulating the disciplinary procedure in the workplace may or may not make provision for the substitution of the disciplinary sanction. In circumstances where there is no provision for the substitution of the disciplinary sanction, t questions regarding the applicability of the double jeopardy principle which means, in an employment context, that an employee should not be subjected to more than one disciplinary hearing on disciplinary charges arising from the same set of facts. It is, however, a well-established principle that employers who are classified as organs of state can review their own decisions. This includes decisions of chairpersons who are appointed preside over disciplinary hearings and decide on the appropriate disciplinary sanction. In the latter case, and in circumstances where the organ of state is dissatisfied with the disciplinary sanction, it may institute review proceedings in the Labour available to organs of state and not private-sector employers. This research seeks to determine whether it is permissible for an employer to substitute an external , and, if so, the circumstances under which an employer is allowed to do so and the procedure which should be followed in such an instance. , Thesis (LMM) -- Faculty of Law, Mercantile Law, 2022
- Full Text:
- Date Issued: 2022-04
An evaluation of osteoarthritis rehabilitative practices within a South African multidisciplinary rehabilitation setting
- Authors: Gilchrist, Robynne Claire
- Date: 2022-04
- Subjects: Osteoarthritis --Physical therapy --South Africa , Osteoarthritis –Patients--Treatment --South Africa , Medical rehabilitation
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/55278 , vital:51441
- Description: A multifaceted condition such as osteoarthritis is ideally suited in the realm of multidisciplinary management which focuses on holistic patient care. Literature has identified a bio-psycho-social approach to osteoarthritis management, however a lack of adherence to evidence-based guidelines is a concern previously found in the South African healthcare system. Aim: To evaluate and describe osteoarthritis rehabilitative practices among clinical and rehabilitative practitioners within a South African setting, thereby identifying current trends within a multidisciplinary rehabilitation landscape. Methods: A descriptive research methodology with a cross-sectional study design and a convenience sampling technique was used. The target population consisted of practitioners located within the South African public and private healthcare sectors. The professions included biokinetics, dietetics, general medicine, occupational therapy, personal training, pharmacy, physiotherapy, psychology and specialised medicine. A self-administered, online questionnaire surveyed practitioners’ management modalities, patient referral trends and views on multidisciplinary management. Descriptive data were presented as means (95 CIs) for categorical data and mean ± standard deviation for normally distributed data. Data were assessed for normality using the Shapiro-Wilk test. Significant results Conclusion: Practitioners recognised the value of a multidisciplinary approach, however the implementation of such an approach was fragmented. This disjointed management was facilitated by referral systems that do not fit with the theory of a bio-psycho-social approach. Poor communication among the different healthcare professions and practitioners may have exacerbated disjointed management. This study aimed to contribute to the mutual appreciation of the different professions in the multidisciplinary team and prevent trespassing on the roles of other professions by disseminating guidelines to facilitate the translation of evidence-based recommendations into clinical practice for the benefit of the osteoarthritis patient. , Thesis (MA) -- Faculty of Health Sciences, Human Movement Science, 2022
- Full Text:
- Date Issued: 2022-04
An evolutionary algorithm approach to ecological optimal control problems
- Authors: Westcott, Amy-Rose
- Date: 2022-04
- Subjects: Mathematical optimization -- South africa , Evolutionary programming (Computer science)
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/55544 , vital:52812
- Description: There are several challenges associated with applying conventional (hereafter classic) optimal control (OC) methods to ecological optimal control problems (OCPs). Conditions required by these methods, including differentiability and convexity, for example, are not always met, and ecological problems do not always adhere to solvable OCP formulations. Moreover, mathematically optimal solutions do not always translate to optimal ecological strategies in practice. Despite this, alternative OC approaches are relatively under-explored. Evolutionary algorithms (EAs) circumvent many of the complex aspects of classic OC methods and have been successfully applied to diverse OCPs. Nevertheless, EAs have sel dom been applied to ecological OCPs. The viability of an EA approach to ecological OCPs was therefore investigated in the current study, facilitated by four case studies of increasing complexity and a genetic algorithm (GA) as a representative EA approach. To ascertain the accuracy of a GA approach, comparisons between a GA and classic OC methods were conducted in the first three case studies. The GA generated near-optima in these comparisons, comparable to the corresponding classical solutions, whilst avoiding non-trivial mathematical theory. Supported by these results, an unconventional OCP, that arguably cannot be solved using classic OC methods, was formulated in the fourth case study, and solved using a GA approach. The resulting solution was feasible and further conformed with strategies found to be successful in practice. Additionally, the GA approach was rela tively simple to apply in all case studies. These collective outcomes of demonstrated the viability of a GA as an OC method in eco logical OCPs, thereby supporting the use of an EA approach as an alternative to classic OC methods in ecological OCPs. The feasibility of an EA approach to atypical OCPs was further demonstrated, which may act to increase realism in OC applications. Further investigation in this regard is thus warranted by this study. , Thesis (MS) -- Faculty of Science, Mathematics and Applied Mathematics, 2022
- Full Text:
- Date Issued: 2022-04
An exploration of burnout among health Professions academics employed in Health sciences faculties at a south African university
- Authors: Burger, Jeanine
- Date: 2022-04
- Subjects: Health care personnel -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/58665 , vital:59979
- Description: The label of ‘stress factories’ is becoming a way to collectively refer to higher education institutions due to the changing academic landscape. Academics within health professions face key stressors related to excessive workloads, and insufficient resources resulting in burnout. Some of the most pertinent consequences of burnout include deterioration in physical and mental health, incline in absenteeism and a negative impact on the well-being and performance of students, patients, and organisations. There is a lack of research conducted on health professions academics in South Africa. The overall aim of this study was, therefore, to explore burnout among health professions academic staff who worked within the Community and Health Sciences (CHS) and Dentistry faculties (collectively referred to as Health sciences faculties) at a historically disadvantaged university. The study adopted an online survey design. Participants were selected using simple random sampling. Frequency tables were used to summarise and describe the participants, while correlation analysis was used to test associative relationships. ANOVA was used to test group differences and Scheffé tests were used for posthoc analysis. Ethics clearance was obtained from the Bio-Medical Research Ethics Committee of UWC. Permission to conduct the study was given by the Registrar of UWC. Informed consent was sought from participants for their voluntary participation. Their identities were kept anonymous and responses confidential. Overall findings from the current study indicated that this sample of Health Professional Academics (HPAs) experienced moderate to high levels of burnout, as measured by the Oldenburg Burnout Inventory. No demographic factors were found to correlate with the total score of burnout. Two variables were significantly related to exhaustion, namely the level of qualification and whether participants were studying at the time of completing the survey. Furthermore, nurses and participants currently studying towards a PhD reported significantly higher levels of burnout than the rest of the sample of HPAs. The impact of this study shows HPAs’ experience of moderate to high levels of burnout require interventions to decrease job demands and increase job resources. , Thesis (MA) -- Faculty of Health Sciences, 2022
- Full Text:
- Date Issued: 2022-04
An ICT framework to support a patient-centric approach in public healthcare : A case study of Malawi
- Authors: Pankomera, Richard
- Date: 2022-04
- Subjects: Technological innovations -- Malawi
- Language: English
- Type: Doctor's theses , text
- Identifier: http://hdl.handle.net/10948/58462 , vital:59285
- Description: The proliferation of Information and Communication Technologies (ICTs) worldwide has enhanced the amelioration of the quality of healthcare services. There is evidence that the adoption of electronic health (e-health) and mobile health (m-health) technologies has transformed the healthcare domain by improving the efficiency of healthcare service delivery. Digitising health ecosystems has culminated in increased access to healthcare services, even for remote rural areas. The application of ICTs in the healthcare sector has reduced the overall costs of healthcare services. However, developing countries, such as Malawi, face a plethora of challenges in implementing ICT initiatives in the public health sector. Although Malawi deploys several e-health systems, most are fragmented and, therefore, not interoperable. In addition, many m-health interventions are still in the pilot phase, and the Government does not manage them centrally. These challenges are further exacerbated by a lack of appropriate policy and regulatory framework, insufficient human capacity and development, inadequate financial resources, and poor ICT governance in the public healthcare sector. Furthermore, the current provider-centred approach to healthcare service delivery does not fully meet the needs of health consumers. It is, therefore, not surprising that the dearth of an ICT framework for patient-centric healthcare services has made coordination and management of ICT interventions less sustainable, less health consumer-centric and less cost-effective. Unlike the provider-centred approach, patient-centric healthcare empowers health consumers with health information to control their own health and well-being. A patient-centric healthcare approach provides treatment and care to health consumers based on their preferences, values, and beliefs. It is, therefore, cost-effective as it takes a preventive approach rather than a curative one. An ICT framework is proposed to support patient-centric healthcare services in the public healthcare sector in Malawi. A comprehensive literature review and analysis was succinctly conducted to gain an understanding of the Malawi health landscape and patient healthcare approaches. Semi-structured interviews were also undertaken to solicit information from various key v stakeholders such as policymakers, software developers, health consumers, and healthcare providers. Design science research paradigm coupled with pragmatism was then followed to develop the ICT framework, which will ultimately support patient-centric healthcare services in the public sector in Malawi. This methodology assists in solving social problems in a specific context by providing technology-based solutions in the form of an artefact. Experts in various disciplines domiciled in Malawi validated the ICT framework, as an artefact, for its relevance and applicability. The results showed that the framework is appropriate and relevant in the public healthcare sector in Malawi. This study contributes to design science research methodology as it addressed the improvement quadrant described by Gregor and Hevner. It also contributes to the existing body of knowledge by providing a design science artefact in the form of an ICT framework. It is envisaged that the proposed ICT framework will assist the Ministry of Health and other key stakeholders in providing quality patient-centric healthcare services in the public healthcare in Malawi. , Thesis (PhD) -- Faculty of Engineering, the Built Environment, and Technology, 2022
- Full Text:
- Date Issued: 2022-04
An information privacy compliance model based on configurable software objects
- Authors: Kandeh, Agbor Takang
- Date: 2022-04
- Subjects: Software protection , Software configuration management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/58374 , vital:59052
- Description: South Africa’s Protection of Personal Information Act (POPIA), Act 4 of 2013 requires that organisations enforce information privacy rules in technology systems handling personally identifiable information (PII). This is in line with other national and regional information privacy legislations across the world. However, the absence of a coherent way to implement this legislation, in the form of software objects in technology systems, has created a gap in organisations around the world. To bridge this gap, this thesis proposes a compliance model based on a conceptual framework, a design framework, and a software-based prototype. The objective of this model is to test how best to enforce information privacy regulations in technology systems handling personally identifiable information. The proposed conceptual framework views information privacy compliance as a context-driven reality enforced by configurable software objects. To refine the conceptual framework, a design framework and a software-based prototype was developed using the design science research methodology as the theoretical construct and the UML ontology language and object-oriented programming paradigms as the underpinning practical construct. This prototype will assist organisational stakeholders in understanding and visualising the theoretical and practical constructs of handling personally identifiable information as software objects in technology systems. The design and implementation of this prototype resulted in some practical and theoretical recommendations. These include the adoption of a decision model notation (DMN) as a formal standard to manage privacy rules and the creation of a context-aware privacy compliance zone (CAP). However, the main contribution of this thesis is a reusable conceptual and contextual design framework and a prototype through which POPIA rules, or those of any similar information privacy law, such as the European General Data Protection Regulation (GDPR), can be encapsulated into software objects used in technology systems to ease compliance with information privacy regulations. , Thesis (PhD) -- Faculty of Engineering, the Built Environment, and Technology, 2022
- Full Text:
- Date Issued: 2022-04
An investigating of the causes of conflict in the department of employment and labour in Port Elizabeth
- Authors: Dlwati, Siphesihle
- Date: 2022-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/55346 , vital:51914
- Description: The public sector in South Africa accounts for a huge amount of the public service jobs and it has been learnt that there is also a considerable amount of dysfunctional conflict that affects the public sector. The main aim of this study is to investigate the causes of conflict in the public sector, with specific reference to the department of Employment and Labour, in Port Elizabeth. The research objectives were as follows; firstly, to investigate the causes of conflict or potential conflict at the department of Employment and Labour in Port Elizabeth. Secondly, the research sought to ascertain government employees’ approach to conflict and how it affects their performance (management and subordinates) with specific reference to the department of Employment and Labour, in Port Elizabeth. Thirdly, the research also sought to come up with the recommendations with the view to address conflict or what might be causing conflict at the department of Employment and Labour in Port Elizabeth. Workplace conflict was used in this study as a conceptual framework to understand conflict in the department of Employment and Labour, in Port Elizabeth. The research has followed a qualitative approach to gather data. Using a purposive selection sampling technique, 12 semi-structured interviews were conducted with employees of the department of Employment and Labour, in Port Elizabeth. Ethical considerations were adhered to throughout the course of the study. The findings of this study have revealed that lack of consultation or lack of an inclusive or participative approach in dealing with matters is regarded as the main cause of conflict within the studied organisation. The organisations lack conflict management skills. This study can be of benefit to the organisation, in that its recommendations can assist the organisation place more attention on improving its conflict management skills, which may help reduce the negative impacts of unmanaged conflicts. , Thesis (MA) -- Faculty of Humanities, School of Governmental and Social Sciences, 2022
- Full Text: false
- Date Issued: 2022-04
An investigation of Expanded Public Works Programme (EPWP) to enhance community development in Mount Ayliff village
- Authors: Pindo, Abongile
- Date: 2022-04
- Subjects: Expanded Public Works Programme , Public works -- South Africa , Rural development -- South Africa -- Eastern Cape
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/58146 , vital:58613
- Description: Lack of community development which includes poverty, unemployment and inequality is still prevalent in South Africa, even after the country has gained its independency in April 1994. South Africa has the highest unemployment and poverty rate, especially in rural areas like Mount Ayliff. This high unemployment, inequality and poverty within the country is an indication that the government is not doing enough in terms of dealing with these triple challenges. The South African government has introduced numerous development and economic policies, programmes and strategies to address unemployment, poverty and enhance community development. These initiatives include Reconstruction and Development Programme (RDP), Growth, Employment and Redistribution (GEAR), National Growth Plan (NGP), National Development Plan (NDP) and the Expanded Public Works Programme (EPWP). The EPWP’s vision is to enhance community development in South African communities through temporary employment and skills development for unemployed youth. EPWP has been unemployment relief in many communities and has employed over five million people since its introduction. This study aims to investigate the role played by the EPWP to enhance community development and employment creation in Mount Ayliff Village. The study followed a qualitative descriptive approach, where secondary sources of data were reviewed to address the research objectives and questions. The main research findings are that the EPWP has played a significant role in enhancing community development in Mount Ayliff Village through provision of employment opportunities, development projects, introducing and empowering youth with skills and training for future permanent employment. Based on the findings, the study recommends that there must be frequent monitoring and evaluation of the EPWP projects to ensure that its goal is achieved and guidelines for recruitment of participants are followed. , Thesis (MA) -- Faculty of Business and Economic science, 2022
- Full Text:
- Date Issued: 2022-04
Antecedents to employee engagement in a Selected quick-service chain in South Africa:
- Authors: Venter, Erasmus Johannes
- Date: 2022-04
- Subjects: Fast food restaurants , Restaurants--Employees
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/58246 , vital:58781
- Description: The Quick-Service Restaurant (QSR) industry in South Africa is highly competitive with various local and international brands competing for market share. The importance of a differentiated customer experience is crucial to gain market share in such a competitive marketplace. The most important element of an excellent restaurant experience remains friendly and hospitable staff according to a customer experience survey conducted. It was established that customers’ attitude towards the brand is dependent on the level of engagement and commitment of the restaurant’s employees (Deloitte, 2017a, p.7). In the fight for market share most corporate budgets are focused on digital and customer investments, as is currently the trend globally. Unfortunately this results in inadequate investment in programmes that is focussed on employee engagement and commitment. Employee engagement is still considered a Human Resources (HR) issue by many corporates who fail to realise that employee engagement is a strategic imperative for workplace satisfaction and optimal profit realisation. The study has provided insights into the antecedents to employee engagement specific to the Quick-Service Restaurant (QSR) industry and highlighted the important role of leadership in inspiring employee engagement. The study answered the research questions by conducting a literature review and data analysis by means of descriptive and inferential statistics. It was confirmed that leadership empowering behaviours, organisational and team factors, being customer focussed and organisational interventions and activities have a significant influence on employee engagement. The study further provides a better understanding of the required leadership empowering behaviours that inspires employee engagement. This knowledge can be used to further develop leaders and managers in understanding their roles in creating an environment conducive to higher levels of employee engagement. The findings of the study provided a solution to a management problem and made a contribution to the field of understanding the antecedents to employee engagement in the Quick-Service Restaurant (QSR) industry. , Thesis (MA) -- Faculty of Business and Economic science, 2022
- Full Text:
- Date Issued: 2022-04
Anthropological Inquiry into the causes of Measles within the community of Moletji- Ramakgaphola, Limpopo Province, South Africa
- Authors: Kolobe,Hlonyana Dimakatso
- Date: 2022-04
- Subjects: Measles –Vaccination--Limpompo , Traditional medicine – Limpompo-South Africa , Medical anthropology
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/59315 , vital:62032
- Description: The study is a multidisciplinary study constituting both Indigenous Knowledge Systems and Medical Anthropology, which focuses on people's health and well-being and the possible cultural ways of dealing with factors influencing their health and well-being. The study aim is to explore the Community members of Moletji-Ramakgaphola's Indigenous knowledge of the causes of measles. The objectives of the study were as follows, to investigate what are the community of Moletji's views on the causes of measles, to contribute within the Medical Anthropology with specific reference to MoletjiRamakgaphola in the Limpopo Province and lastly to come up with recommendations on how indigenous knowledge can be incorporated in the epidemiology of Measles. The study followed a qualitative research approach. Purposive sampling was used with snowballing as a technique. Data was collected through observations and face to face interviews with an interview schedule. Scientific research procedures and ethics were respected and maintained throughout the research process from the initial stage to the last. The collected data was analysed using thematic analysis. Relevant literature was also consulted, and indigenous healing was used as a conceptual framework to understand measles within the Moletji-Ramakgaphola community. Lastly, an outline of every chapter of this report was presented together with the research findings and recommendations. , Thesis (MA) -- Faculty of Humanities, School of Governmental and Social Sciences, 2022
- Full Text:
- Date Issued: 2022-04
Appropriation or appreciation: assessing cultural adoption in terms of diverse conceptions of otherness
- Authors: Manona, Lungelo Samkelo
- Date: 2022-04
- Subjects: cultural appropriation , Fashion--Moral and ethical aspects
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/55657 , vital:53404
- Description: Reciprocal, cross-cultural adoption of “symbols, artefacts, rituals, genres, and/or technologies” (Rogers 2006: 477) is an everyday phenomenon in today’s highly mediated popular culture. Increasingly, however, instances of cultural adoption are coming under the spotlight of media scrutiny, and are generating public outcry, as alleged forms of exploitative ‘cultural appropriation’. In an overly easy counter-argument it may be insisted rather that cultural adoption is a form of affirmative ‘cultural appreciation’. The question arises of how cultural theorists, as well as media practitioners and media consumers may usefully assess contentions instances of cultural adoption. How does a person decide whether an instance of cultural adoption is unacceptable ‘cultural appropriation’ or acceptable ‘cultural appreciation’? It is especially important to answer this question with regard to postcolonial societies (such as South Africa), where ingrained power imbalances make it easy for instances of cultural adoption to silence, exploit, misrepresent, or offend and in this way “exacerbate inequality and marginalization” (Matthes 2018: 1003). By contrast, affirmation of cultural identity and cultural heritage through respectful cultural adoption can play a significant role in fostering social cohesion. This study aims, firstly, to address the theoretical problem of how to assess contentious instances of cultural adoption, by contributing to the development of a systematic, but non-binary, theoretical framework, that will help cultural theorists and others to justify critical assessments regarding cultural adoption and make recommendations about whether or not they should be condoned. Secondly, it aims to test the application of this theoretical framework through the critical analysis of a selected instance of cultural adoption. The study is situated in the field of cultural studies, which falls within the broader domain of media studies. The research is cross-disciplinary in nature. A preliminary literature review supports the research hypothesis that a systematic theoretical framework for justifying critical assessments regarding cultural adoption can be developed from the complex concept of ‘Otherness’. Text-based, theoretical research will be conducted to elaborate on this proposed framework. Further, media products will be critically analysed in terms of this framework, to test and potentially modify it. No interviews will be conducted, and no ethics clearance is needed for this research. , Thesis (MA) -- Faculty of Humanities, Media and Communication, 2022
- Full Text:
- Date Issued: 2022-04