Implications of current labour legislation for small, medium and micro-enterprises with regard to procuring government contracts
- Authors: Long, Hylton Ernest
- Date: 2000
- Subjects: Small business -- Law and legislation -- South Africa , Small business -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10836 , http://hdl.handle.net/10948/29 , Small business -- Law and legislation -- South Africa , Small business -- South Africa -- Management
- Description: The research problem addressed in this study is to determine what affect current labour legislation has on small, medium and micro-enterprises (SMME’s), in particular with regard to the procuring of Government contracts. To achieve this objective a literature study was undertaken to ascertain what knowledgeable people believed was the affects of labour legislation on SMME’s. The literature study included all relevant labour legislation promulgated by the Government since 1994 The literature study was then used to develop a questionnaire to test the degree to which SMME’s, operating in the Municipal areas of East London and King Williams Town, abided by the relevant labour legislation. The empirical results, in general, indicated a strong adherence to labour legislation. Those organisations that had not strictly adhered to labour legislation were, in most instances, not successful in securing contracts offered by Government or parastatals. The results indicated that all the role-players, namely businesses, trade unions and knowledgeable people have valid arguments both for and against labour legislation. Each group, is however, still concerned and suspicious that in one way or another, they will be placed at a disadvantage with respect to the others positions, and this places a serious strain on the South African economy.
- Full Text:
- Date Issued: 2000
- Authors: Long, Hylton Ernest
- Date: 2000
- Subjects: Small business -- Law and legislation -- South Africa , Small business -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10836 , http://hdl.handle.net/10948/29 , Small business -- Law and legislation -- South Africa , Small business -- South Africa -- Management
- Description: The research problem addressed in this study is to determine what affect current labour legislation has on small, medium and micro-enterprises (SMME’s), in particular with regard to the procuring of Government contracts. To achieve this objective a literature study was undertaken to ascertain what knowledgeable people believed was the affects of labour legislation on SMME’s. The literature study included all relevant labour legislation promulgated by the Government since 1994 The literature study was then used to develop a questionnaire to test the degree to which SMME’s, operating in the Municipal areas of East London and King Williams Town, abided by the relevant labour legislation. The empirical results, in general, indicated a strong adherence to labour legislation. Those organisations that had not strictly adhered to labour legislation were, in most instances, not successful in securing contracts offered by Government or parastatals. The results indicated that all the role-players, namely businesses, trade unions and knowledgeable people have valid arguments both for and against labour legislation. Each group, is however, still concerned and suspicious that in one way or another, they will be placed at a disadvantage with respect to the others positions, and this places a serious strain on the South African economy.
- Full Text:
- Date Issued: 2000
In time of plague : the Basotho and the rinderpest, 1896-8
- Authors: Phoofolo, Pule
- Date: 2000
- Subjects: Rinderpest -- Lesotho -- History Epidemics -- Africa -- History Livestock -- Diseases -- Africa Sotho (African people) -- Social life and customs Lesotho -- History
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:2553 , http://hdl.handle.net/10962/d1002405
- Description: Rinderpest, the most dreaded bovine plague, struck the cattle of the BaSotho in British Basutoland early in 1897. By December the murrain had spent itself, having reduced the cattle population by half As it did so, the rinderpest claimed the primary historical significance of an epidemic. By sharpening behaviour and illuminating latent or developing tendencies, the rinderpest helped to reveal the nooks and crannies of contemporary historical processes that would have otherwise eluded historical visibility. This thesis brings out the complexities and ambiguities surrounding the epidemic. It uses the crisis occasioned by the panzootic in its multifaceted manifestations as a prism through which we might view the complex aspects of contemporary historical processes. It goes beyond the narrow limits of the crisis itself to discerning the broader and wider historical patterns that the rinderpest helped to highlight.
- Full Text:
- Date Issued: 2000
- Authors: Phoofolo, Pule
- Date: 2000
- Subjects: Rinderpest -- Lesotho -- History Epidemics -- Africa -- History Livestock -- Diseases -- Africa Sotho (African people) -- Social life and customs Lesotho -- History
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:2553 , http://hdl.handle.net/10962/d1002405
- Description: Rinderpest, the most dreaded bovine plague, struck the cattle of the BaSotho in British Basutoland early in 1897. By December the murrain had spent itself, having reduced the cattle population by half As it did so, the rinderpest claimed the primary historical significance of an epidemic. By sharpening behaviour and illuminating latent or developing tendencies, the rinderpest helped to reveal the nooks and crannies of contemporary historical processes that would have otherwise eluded historical visibility. This thesis brings out the complexities and ambiguities surrounding the epidemic. It uses the crisis occasioned by the panzootic in its multifaceted manifestations as a prism through which we might view the complex aspects of contemporary historical processes. It goes beyond the narrow limits of the crisis itself to discerning the broader and wider historical patterns that the rinderpest helped to highlight.
- Full Text:
- Date Issued: 2000
Incident
- Ma Sane, Do Sagna, Yade (vocals), Toto (guitar), Race, Magx Thiam (keyboards), Galass, Mbaye Joola (percussion), Beuz (drums), Studio 2000
- Authors: Ma Sane, Do Sagna, Yade (vocals) , Toto (guitar) , Race, Magx Thiam (keyboards) , Galass, Mbaye Joola (percussion) , Beuz (drums) , Studio 2000
- Date: 2000
- Subjects: Popular music , Popular music--Africa, West , Africa Senegal Thies f-sg
- Language: Wolof
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/128118 , vital:36078 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDC10-03
- Description: Senegalese band featuring singing accompanied by keyboard, guitar and percussion
- Full Text: false
- Date Issued: 2000
- Authors: Ma Sane, Do Sagna, Yade (vocals) , Toto (guitar) , Race, Magx Thiam (keyboards) , Galass, Mbaye Joola (percussion) , Beuz (drums) , Studio 2000
- Date: 2000
- Subjects: Popular music , Popular music--Africa, West , Africa Senegal Thies f-sg
- Language: Wolof
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/128118 , vital:36078 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDC10-03
- Description: Senegalese band featuring singing accompanied by keyboard, guitar and percussion
- Full Text: false
- Date Issued: 2000
Incorporating the spatial component of fisheries data into stock assessment models
- Authors: Booth, Anthony J
- Date: 2000
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/124800 , vital:35698 , https://doi.10.1006/jmsc.2000.0816
- Description: Fisheries-dependent and independent data have a strong spatial component. These data are also multi-dimensional, making them difficult to visualize and analyze, prompting the use of spatial analysis to facilitate an understanding of their relationships. One aspect of fisheries data that is often ignored is the distribution and abundance of a particular resource and the fishing patterns of its harvesting fisheries. In order to improve management advice, stock assessors need to incorporate the spatial component of these data into an existing assessment framework. This paper presents a three-dimensional visualization of the age-structure and fishery dependent and independent data associated with the sparid fish Pterogymnus laniarius on the Agulhas Bank, South Africa. A spatially-referenced spawner biomass per-recruit model is developed to illustrate the applicability of incorporating spatially referenced information in providing management advice. The model provided evidence that, even on a spatial scale, fishing mortality is significantly correlated to fishing effort. Areas of high levels of spawner biomass are noted, all of which corresponded to those geographic areas with a combination of low fishing effort and high adult biomass.
- Full Text:
- Date Issued: 2000
- Authors: Booth, Anthony J
- Date: 2000
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/124800 , vital:35698 , https://doi.10.1006/jmsc.2000.0816
- Description: Fisheries-dependent and independent data have a strong spatial component. These data are also multi-dimensional, making them difficult to visualize and analyze, prompting the use of spatial analysis to facilitate an understanding of their relationships. One aspect of fisheries data that is often ignored is the distribution and abundance of a particular resource and the fishing patterns of its harvesting fisheries. In order to improve management advice, stock assessors need to incorporate the spatial component of these data into an existing assessment framework. This paper presents a three-dimensional visualization of the age-structure and fishery dependent and independent data associated with the sparid fish Pterogymnus laniarius on the Agulhas Bank, South Africa. A spatially-referenced spawner biomass per-recruit model is developed to illustrate the applicability of incorporating spatially referenced information in providing management advice. The model provided evidence that, even on a spatial scale, fishing mortality is significantly correlated to fishing effort. Areas of high levels of spawner biomass are noted, all of which corresponded to those geographic areas with a combination of low fishing effort and high adult biomass.
- Full Text:
- Date Issued: 2000
Integrating customer requirements in the design of service processes in South African motor dealership
- Authors: Hodgkinson, Peter
- Date: 2000
- Subjects: Automobile industry and trade -- Customer services , Automobile industry and trade -- South Africa , Customer services -- Quality control
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10837 , http://hdl.handle.net/10948/30 , Automobile industry and trade -- Customer services , Automobile industry and trade -- South Africa , Customer services -- Quality control
- Description: The Motor Industry is set in a highly competitive and dynamic global arena constantly shaped by both external and internal forces. From an organisations point of view many of the external or macro forces are largely uncontrollable. Against this backdrop, players in the South African Motor Industry need to find new methods of differentiating themselves from competitors – One manner of performing this strategy is for Motor Dealerships to understand, meet or exceed customer requirements. In this research, the literature survey revealed the concepts of Total Quality Management (TQM) and fail-safing, the meaning of superior customer service and the importance of customer loyalty and retention. Customer service excellence levels of three Williams Hunt dealerships in the Port Elizabeth – Uitenhage metropole were measured by utilizing the SERVQUAL instrument for calibrating service quality. Customer expectations and perceptions were determined by means of the empirical study which yielded a service quality “gap.” From analysis of this gap and related findings, suggested improvements were suggested as a guideline for dealerships to utilise with the aim of improving customer service levels.
- Full Text:
- Date Issued: 2000
- Authors: Hodgkinson, Peter
- Date: 2000
- Subjects: Automobile industry and trade -- Customer services , Automobile industry and trade -- South Africa , Customer services -- Quality control
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10837 , http://hdl.handle.net/10948/30 , Automobile industry and trade -- Customer services , Automobile industry and trade -- South Africa , Customer services -- Quality control
- Description: The Motor Industry is set in a highly competitive and dynamic global arena constantly shaped by both external and internal forces. From an organisations point of view many of the external or macro forces are largely uncontrollable. Against this backdrop, players in the South African Motor Industry need to find new methods of differentiating themselves from competitors – One manner of performing this strategy is for Motor Dealerships to understand, meet or exceed customer requirements. In this research, the literature survey revealed the concepts of Total Quality Management (TQM) and fail-safing, the meaning of superior customer service and the importance of customer loyalty and retention. Customer service excellence levels of three Williams Hunt dealerships in the Port Elizabeth – Uitenhage metropole were measured by utilizing the SERVQUAL instrument for calibrating service quality. Customer expectations and perceptions were determined by means of the empirical study which yielded a service quality “gap.” From analysis of this gap and related findings, suggested improvements were suggested as a guideline for dealerships to utilise with the aim of improving customer service levels.
- Full Text:
- Date Issued: 2000
Integration Africaine
- Pap Jibi Ba (lead vocal), Ndeye Marie Ndiaye, Zacaria Niang, Ousmane Seck (vocals), Cheikh Tidiane Tall (guitar), Pape Ndiaye (sabar, talmba tamb), Dame Mbaye (xalam), Studio 2000
- Authors: Pap Jibi Ba (lead vocal) , Ndeye Marie Ndiaye, Zacaria Niang, Ousmane Seck (vocals) , Cheikh Tidiane Tall (guitar) , Pape Ndiaye (sabar, talmba tamb) , Dame Mbaye (xalam) , Studio 2000
- Date: 2000
- Subjects: Folk music , Popular music--Africa, West , Africa Senegal Dakar f-sg
- Language: Wolof
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/130245 , vital:36391 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDC40-01
- Description: Modern Senegalese song accompanied by traditional instruments including the sabar, xalam and talmba tamb, that create a combination of mbalax, yaba, ndaga, wolof and yela peul rhythms, fused with Afro-Cuban and soul music
- Full Text: false
- Date Issued: 2000
- Authors: Pap Jibi Ba (lead vocal) , Ndeye Marie Ndiaye, Zacaria Niang, Ousmane Seck (vocals) , Cheikh Tidiane Tall (guitar) , Pape Ndiaye (sabar, talmba tamb) , Dame Mbaye (xalam) , Studio 2000
- Date: 2000
- Subjects: Folk music , Popular music--Africa, West , Africa Senegal Dakar f-sg
- Language: Wolof
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/130245 , vital:36391 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDC40-01
- Description: Modern Senegalese song accompanied by traditional instruments including the sabar, xalam and talmba tamb, that create a combination of mbalax, yaba, ndaga, wolof and yela peul rhythms, fused with Afro-Cuban and soul music
- Full Text: false
- Date Issued: 2000
Interaction between iron (II) tetrasulfophthalocyanine and the neurotransmitters, serotonin and dopamine
- Oni, Joshua, Nyokong, Tebello
- Authors: Oni, Joshua , Nyokong, Tebello
- Date: 2000
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/293223 , vital:57066 , xlink:href="https://doi.org/10.1016/S0277-5387(00)00421-6"
- Description: This work reports on the kinetics of interaction of iron(II) tetrasulfophthalocyanine, [FeTSPc]4−, with dopamine (DA) and serotonin (5-HT). The interaction results in the coordination of dopamine and serotonin to [FeTSPc]4−, followed by internal electron transfer and the formation of [(DA+)FeITSPc]4− and [(5-HT+) FeITSPc]4− complexes, respectively. The rate constants for the coordination of dopamine or serotonin to [FeTSPc]4− and the formation of the FeITSPc species were found to be kf=6.8 and 9.3 dm3 mol−1 s−1, respectively. The equilibrium constants were 2.2×103 and 1.5×103 dm3 mol−1, respectively, for the interaction of dopamine or serotonin to [FeTSPc]4−.
- Full Text:
- Date Issued: 2000
- Authors: Oni, Joshua , Nyokong, Tebello
- Date: 2000
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/293223 , vital:57066 , xlink:href="https://doi.org/10.1016/S0277-5387(00)00421-6"
- Description: This work reports on the kinetics of interaction of iron(II) tetrasulfophthalocyanine, [FeTSPc]4−, with dopamine (DA) and serotonin (5-HT). The interaction results in the coordination of dopamine and serotonin to [FeTSPc]4−, followed by internal electron transfer and the formation of [(DA+)FeITSPc]4− and [(5-HT+) FeITSPc]4− complexes, respectively. The rate constants for the coordination of dopamine or serotonin to [FeTSPc]4− and the formation of the FeITSPc species were found to be kf=6.8 and 9.3 dm3 mol−1 s−1, respectively. The equilibrium constants were 2.2×103 and 1.5×103 dm3 mol−1, respectively, for the interaction of dopamine or serotonin to [FeTSPc]4−.
- Full Text:
- Date Issued: 2000
Interaction of nitric oxide with cobalt (II) tetrasulfophthalocyanine
- Vilakazi, Sibulelo, Nyokong, Tebello
- Authors: Vilakazi, Sibulelo , Nyokong, Tebello
- Date: 2000
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/293235 , vital:57067 , xlink:href="https://doi.org/10.1016/S0277-5387(99)00373-3"
- Description: The interaction of nitric oxide (NO) with cobalt(II) tetrasulfophthalocyanine [Co(II)TSPc]4−) has been studied. Coordination of NO is accompanied by electron transfer from the central metal in [Co(II)TSPc]4−, the resulting complex being represented as [(NO−)Co(III)TSPc]4−. The rate constant for the formation of this species is kf=142±7 dm3 mol−1 s−1 and an equilibrium constant of 3.0±0.5×105 dm3 mol−1 was obtained. When adsorbed to a glassy carbon electrode, [Co(II)TSPc]4− catalyses the oxidation and reduction of NO, with a detection limit of the order of 10−9 mol dm−3. Ammonia and hydroxylamine are some of the reduction products obtained for the reduction of NO on [Co(II)TSPc]4−-modified glassy carbon electrodes.
- Full Text:
- Date Issued: 2000
- Authors: Vilakazi, Sibulelo , Nyokong, Tebello
- Date: 2000
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/293235 , vital:57067 , xlink:href="https://doi.org/10.1016/S0277-5387(99)00373-3"
- Description: The interaction of nitric oxide (NO) with cobalt(II) tetrasulfophthalocyanine [Co(II)TSPc]4−) has been studied. Coordination of NO is accompanied by electron transfer from the central metal in [Co(II)TSPc]4−, the resulting complex being represented as [(NO−)Co(III)TSPc]4−. The rate constant for the formation of this species is kf=142±7 dm3 mol−1 s−1 and an equilibrium constant of 3.0±0.5×105 dm3 mol−1 was obtained. When adsorbed to a glassy carbon electrode, [Co(II)TSPc]4− catalyses the oxidation and reduction of NO, with a detection limit of the order of 10−9 mol dm−3. Ammonia and hydroxylamine are some of the reduction products obtained for the reduction of NO on [Co(II)TSPc]4−-modified glassy carbon electrodes.
- Full Text:
- Date Issued: 2000
Interaction of the neurotransmitter acetylcholine with aluminium, calcium and sodium
- Matlaba, Pulane M, Daya, Santy, Nyokong, Tebello
- Authors: Matlaba, Pulane M , Daya, Santy , Nyokong, Tebello
- Date: 2000
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/293246 , vital:57068 , xlink:href="https://doi.org/10.1211/146080800128735890"
- Description: Binding of aluminium to acetylcholine has important biological implications particularly in Alzheimer's disease. An electrochemical technique, adsorptive cathodic stripping voltammetry, has been employed in this study to investigate the in-situ formation of a complex between aluminium and acetylcholine. The stability of the resulting complex was compared with that of the in-situ complexes formed between acetylcholine and sodium or calcium. From the shifts in the reduction potential of the metals on addition of acetylcholine it is concluded that a strong complex is formed between acetylcholine and aluminium. Much weaker complexes are formed between calcium or sodium and acetylcholine. These results have important implications in the aetiology of Alzheimer's disease-in which brain aluminium concentrations are known to be high and brain cholinergic function is lower than normal.
- Full Text:
- Date Issued: 2000
- Authors: Matlaba, Pulane M , Daya, Santy , Nyokong, Tebello
- Date: 2000
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/293246 , vital:57068 , xlink:href="https://doi.org/10.1211/146080800128735890"
- Description: Binding of aluminium to acetylcholine has important biological implications particularly in Alzheimer's disease. An electrochemical technique, adsorptive cathodic stripping voltammetry, has been employed in this study to investigate the in-situ formation of a complex between aluminium and acetylcholine. The stability of the resulting complex was compared with that of the in-situ complexes formed between acetylcholine and sodium or calcium. From the shifts in the reduction potential of the metals on addition of acetylcholine it is concluded that a strong complex is formed between acetylcholine and aluminium. Much weaker complexes are formed between calcium or sodium and acetylcholine. These results have important implications in the aetiology of Alzheimer's disease-in which brain aluminium concentrations are known to be high and brain cholinergic function is lower than normal.
- Full Text:
- Date Issued: 2000
Intertidal population structure of the edible mollusc Turbo sarmaticus (Vetigastropoda) at an unexploited and exploited sites along the coast of the Eastern Cape Province, South Africa
- Foster, Gregory G, Hodgson, Alan N
- Authors: Foster, Gregory G , Hodgson, Alan N
- Date: 2000
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/447403 , vital:74622 , https://doi.org/10.1080/15627020.2000.11657088
- Description: The intertidal population structure of the large edible gastropod Turbo sarmaticus was examined at four sites along the Eastern Cape Province of South Africa. One site was free from exploitation, two were subjected to low levels of exploitationand one was heavily exploited. Within the intertidal zone at all sites there was a size-related distribution, with smalleranimals being found towards the upper mid-shore and larger animals occurring in a downshore direction. The mean shore densities (1.2–animals/m2) and biomass (4.4–9.4 g/m2) of T. sarmaticus at the sites where there was no, or minimal, exploitation of animals were not significantly different (P0.001). However, the largest animals (up to 110mmshell length) were found at the unexploited site, an offshore island. The lowest density (0.2 animals/m2) and biomass (0.4 g/m2) of T. sarmaticus was recorded at the site where the exploitation of this gastropod was intense. In addition, no animals of a legally exploitable size (>70 mm shell length) were found. It is suggested that intense over-exploitation is threatening the population at this site.
- Full Text:
- Date Issued: 2000
- Authors: Foster, Gregory G , Hodgson, Alan N
- Date: 2000
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/447403 , vital:74622 , https://doi.org/10.1080/15627020.2000.11657088
- Description: The intertidal population structure of the large edible gastropod Turbo sarmaticus was examined at four sites along the Eastern Cape Province of South Africa. One site was free from exploitation, two were subjected to low levels of exploitationand one was heavily exploited. Within the intertidal zone at all sites there was a size-related distribution, with smalleranimals being found towards the upper mid-shore and larger animals occurring in a downshore direction. The mean shore densities (1.2–animals/m2) and biomass (4.4–9.4 g/m2) of T. sarmaticus at the sites where there was no, or minimal, exploitation of animals were not significantly different (P0.001). However, the largest animals (up to 110mmshell length) were found at the unexploited site, an offshore island. The lowest density (0.2 animals/m2) and biomass (0.4 g/m2) of T. sarmaticus was recorded at the site where the exploitation of this gastropod was intense. In addition, no animals of a legally exploitable size (>70 mm shell length) were found. It is suggested that intense over-exploitation is threatening the population at this site.
- Full Text:
- Date Issued: 2000
Investigation into the provision of service excellence in a selected bank in the Port Elizabeth metropole
- Authors: Keet, Marius
- Date: 2000
- Subjects: Banks and banking -- South Africa , Bank management , Consumer satisfaction , Quality assurance -- Management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10838 , http://hdl.handle.net/10948/31 , Banks and banking -- South Africa , Bank management , Consumer satisfaction , Quality assurance -- Management
- Description: In this research customer service excellence in First National Bank in the Port Elizabeth metropole was investigated. From the industry and competitor analysis it can be concluded that banking is a highly competitive industry that is undergoing constant change because of fierce competition. The literature survey was aimed at placing the concept of service quality, excellence and customer loyalty which lead to customer retention into perspective. The concept of total quality management outlining the specific requirements of how the concept can be utilised and how a service quality programme can be implemented was discussed. The purpose of the empirical study was to test customers’ perceptions of service provided by First National Bank and to contribute with useful information to the bank studied. From these findings improvements and recommendations were suggested as a guideline for any bank to follow to improve customer service levels. The empirical study results were satisfactory and informative. The meaningful positive responses that were identified can be utilised as competitive marketing strategies by FNB. The meaningful negative concerns the bank should consider improving upon and attention should be given to the language and SBU differences outlined.
- Full Text:
- Date Issued: 2000
- Authors: Keet, Marius
- Date: 2000
- Subjects: Banks and banking -- South Africa , Bank management , Consumer satisfaction , Quality assurance -- Management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10838 , http://hdl.handle.net/10948/31 , Banks and banking -- South Africa , Bank management , Consumer satisfaction , Quality assurance -- Management
- Description: In this research customer service excellence in First National Bank in the Port Elizabeth metropole was investigated. From the industry and competitor analysis it can be concluded that banking is a highly competitive industry that is undergoing constant change because of fierce competition. The literature survey was aimed at placing the concept of service quality, excellence and customer loyalty which lead to customer retention into perspective. The concept of total quality management outlining the specific requirements of how the concept can be utilised and how a service quality programme can be implemented was discussed. The purpose of the empirical study was to test customers’ perceptions of service provided by First National Bank and to contribute with useful information to the bank studied. From these findings improvements and recommendations were suggested as a guideline for any bank to follow to improve customer service levels. The empirical study results were satisfactory and informative. The meaningful positive responses that were identified can be utilised as competitive marketing strategies by FNB. The meaningful negative concerns the bank should consider improving upon and attention should be given to the language and SBU differences outlined.
- Full Text:
- Date Issued: 2000
Je Chante
- Priscilia Ngando (lead vocal), Mevio-Mayo, Dany Mouanga, Mouasso (rhythm guitars), Aubin Sandjo, Scorpionkabambay, Mouche Bass (bass guitar), Dany Mouanga, Eric Sefu (solo guitar), Aubin Sandjo, Paul Balong (keyboard), Abel Massock, Fabo Claude, Nono (chorus), Priscilia Ngando (composer), Aubin Sandjo (drum, percussion, keyboard), Alhadji Mallam Issa (talking drum), Moussa Haissam
- Authors: Priscilia Ngando (lead vocal) , Mevio-Mayo, Dany Mouanga, Mouasso (rhythm guitars) , Aubin Sandjo, Scorpionkabambay, Mouche Bass (bass guitar) , Dany Mouanga, Eric Sefu (solo guitar) , Aubin Sandjo, Paul Balong (keyboard) , Abel Massock, Fabo Claude, Nono (chorus) , Priscilia Ngando (composer) , Aubin Sandjo (drum, percussion, keyboard) , Alhadji Mallam Issa (talking drum) , Moussa Haissam
- Date: 2000
- Subjects: Popular music , Popular music--Africa, West , Africa Cameroon Yaounde f-cm
- Language: French
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/130896 , vital:36496 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDC47-10
- Description: Popular songs from Cameroon, featuring female vocal accompanied by keyboard, chorus, guitar, percussion and talking drum, playing West and Central African rhythms
- Full Text: false
- Date Issued: 2000
- Authors: Priscilia Ngando (lead vocal) , Mevio-Mayo, Dany Mouanga, Mouasso (rhythm guitars) , Aubin Sandjo, Scorpionkabambay, Mouche Bass (bass guitar) , Dany Mouanga, Eric Sefu (solo guitar) , Aubin Sandjo, Paul Balong (keyboard) , Abel Massock, Fabo Claude, Nono (chorus) , Priscilia Ngando (composer) , Aubin Sandjo (drum, percussion, keyboard) , Alhadji Mallam Issa (talking drum) , Moussa Haissam
- Date: 2000
- Subjects: Popular music , Popular music--Africa, West , Africa Cameroon Yaounde f-cm
- Language: French
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/130896 , vital:36496 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDC47-10
- Description: Popular songs from Cameroon, featuring female vocal accompanied by keyboard, chorus, guitar, percussion and talking drum, playing West and Central African rhythms
- Full Text: false
- Date Issued: 2000
Jeex Na
- Ajah Sy ( lead vocals, author, composer, chorus), Biram Ndeck Ndiaye, El Hadji Niang (arrangement), Lamine Faye (guitar), El Hadji Niang (bass), Bakane Seck (percussion), Marie Codou Pouye, Ajah Sy, Abdourahmane Diallo,Missala man, Aly Hachem, Mame Gor Mboup (chorus), El Hadji Niang, Aly Hachem, Ousmane Wade (keyboards), Studio 2000
- Authors: Ajah Sy ( lead vocals, author, composer, chorus) , Biram Ndeck Ndiaye , El Hadji Niang (arrangement) , Lamine Faye (guitar) , El Hadji Niang (bass) , Bakane Seck (percussion) , Marie Codou Pouye, Ajah Sy, Abdourahmane Diallo,Missala man, Aly Hachem, Mame Gor Mboup (chorus) , El Hadji Niang, Aly Hachem, Ousmane Wade (keyboards) , Studio 2000
- Date: 2000
- Subjects: Popular music , Popular music--Africa, West , Africa Senegal Dakar f-sg
- Language: Wolof
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/129377 , vital:36269 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDC27-05
- Description: A homage to women in general and rural women in particular, for courageously and stoically facing their arduous socetal burden
- Full Text: false
- Date Issued: 2000
- Authors: Ajah Sy ( lead vocals, author, composer, chorus) , Biram Ndeck Ndiaye , El Hadji Niang (arrangement) , Lamine Faye (guitar) , El Hadji Niang (bass) , Bakane Seck (percussion) , Marie Codou Pouye, Ajah Sy, Abdourahmane Diallo,Missala man, Aly Hachem, Mame Gor Mboup (chorus) , El Hadji Niang, Aly Hachem, Ousmane Wade (keyboards) , Studio 2000
- Date: 2000
- Subjects: Popular music , Popular music--Africa, West , Africa Senegal Dakar f-sg
- Language: Wolof
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/129377 , vital:36269 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDC27-05
- Description: A homage to women in general and rural women in particular, for courageously and stoically facing their arduous socetal burden
- Full Text: false
- Date Issued: 2000
Kalidu
- Fatou Laobe (performer, composer), Mareme Ndiaye, Kouna Sow, Aissata Sow, Law Kouyate (chorus), Mbeya Samb (bass guitar), Assana Aldara (guitar), Azizi Diallo (piano), Beydi Thior (pianos), Law Kouyate (kora), Amadou Athiel (xalam), Moussa Gningue (drums), Elle Mbaye, Mbaye Thiam (sabar), Jololi
- Authors: Fatou Laobe (performer, composer) , Mareme Ndiaye, Kouna Sow, Aissata Sow, Law Kouyate (chorus) , Mbeya Samb (bass guitar) , Assana Aldara (guitar) , Azizi Diallo (piano) , Beydi Thior (pianos) , Law Kouyate (kora) , Amadou Athiel (xalam) , Moussa Gningue (drums) , Elle Mbaye, Mbaye Thiam (sabar) , Jololi
- Date: 2000
- Subjects: Popular music , Popular music--Africa, West , Africa Senegal Dakar f-sg
- Language: Wolof
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/127683 , vital:36034 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDCO6-03
- Description: Senegalese band featuring solo and chorus singers accampanied by kora, xalam, sabar, guitar and piano
- Full Text: false
- Date Issued: 2000
- Authors: Fatou Laobe (performer, composer) , Mareme Ndiaye, Kouna Sow, Aissata Sow, Law Kouyate (chorus) , Mbeya Samb (bass guitar) , Assana Aldara (guitar) , Azizi Diallo (piano) , Beydi Thior (pianos) , Law Kouyate (kora) , Amadou Athiel (xalam) , Moussa Gningue (drums) , Elle Mbaye, Mbaye Thiam (sabar) , Jololi
- Date: 2000
- Subjects: Popular music , Popular music--Africa, West , Africa Senegal Dakar f-sg
- Language: Wolof
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/127683 , vital:36034 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDCO6-03
- Description: Senegalese band featuring solo and chorus singers accampanied by kora, xalam, sabar, guitar and piano
- Full Text: false
- Date Issued: 2000
Kana Neni
- Rokia Traore (author, composer, arranger, interpreter, lead singer, guitar), Coco Mbassi, Rokia Traore (chorus), Abdul Wahab Berthe (bass), Andra Kouyate (N'Goni), Sidiki Camara (percussion), Label Bleu
- Authors: Rokia Traore (author, composer, arranger, interpreter, lead singer, guitar) , Coco Mbassi, Rokia Traore (chorus) , Abdul Wahab Berthe (bass) , Andra Kouyate (N'Goni) , Sidiki Camara (percussion) , Label Bleu
- Date: 2000
- Subjects: Popular music , Popular music--Africa, West , Africa Cameroon Yaounde f-cm
- Language: Bambara
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/130999 , vital:36513 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDC49-01
- Description: Non-Malian vocal style and multilayered singing accompanied by traditional Malian instuments played with a modern edge
- Full Text: false
- Date Issued: 2000
- Authors: Rokia Traore (author, composer, arranger, interpreter, lead singer, guitar) , Coco Mbassi, Rokia Traore (chorus) , Abdul Wahab Berthe (bass) , Andra Kouyate (N'Goni) , Sidiki Camara (percussion) , Label Bleu
- Date: 2000
- Subjects: Popular music , Popular music--Africa, West , Africa Cameroon Yaounde f-cm
- Language: Bambara
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/130999 , vital:36513 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDC49-01
- Description: Non-Malian vocal style and multilayered singing accompanied by traditional Malian instuments played with a modern edge
- Full Text: false
- Date Issued: 2000
Kebali
- Banani Kone (composer, performer, arranger), Nalini, Mamani Keita, Bintou Camara (chorus), Dominique Sablier (piano), Raphael Chossin (drums), Julio (bass guitar), Mouriba Koita, Fousseni Kouyate (N'goni), Moussa Kone, Djelikedjan, Yacou (cora), Oumar Dagon, Moussa Kouyate, Partrick (guitars), Kerfala Kante (arranger), Eric Bono
- Authors: Banani Kone (composer, performer, arranger) , Nalini, Mamani Keita, Bintou Camara (chorus) , Dominique Sablier (piano) , Raphael Chossin (drums) , Julio (bass guitar) , Mouriba Koita, Fousseni Kouyate (N'goni) , Moussa Kone, Djelikedjan, Yacou (cora) , Oumar Dagon, Moussa Kouyate, Partrick (guitars) , Kerfala Kante (arranger) , Eric Bono
- Date: 2000
- Subjects: Popular music , Popular music--Mali--1991-2000 , Africa Mali Souther Region f-ml
- Language: English
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/${Handle} , vital:36029 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDCO5-06
- Description: Malian modern band, solo female vocalist and chorus sing accompanied by N'goni, cora, guitar, piano and drums
- Full Text: false
- Date Issued: 2000
- Authors: Banani Kone (composer, performer, arranger) , Nalini, Mamani Keita, Bintou Camara (chorus) , Dominique Sablier (piano) , Raphael Chossin (drums) , Julio (bass guitar) , Mouriba Koita, Fousseni Kouyate (N'goni) , Moussa Kone, Djelikedjan, Yacou (cora) , Oumar Dagon, Moussa Kouyate, Partrick (guitars) , Kerfala Kante (arranger) , Eric Bono
- Date: 2000
- Subjects: Popular music , Popular music--Mali--1991-2000 , Africa Mali Souther Region f-ml
- Language: English
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/${Handle} , vital:36029 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDCO5-06
- Description: Malian modern band, solo female vocalist and chorus sing accompanied by N'goni, cora, guitar, piano and drums
- Full Text: false
- Date Issued: 2000
Ken Bugul Dee-
- Selle Diop (comoser, performer), Souleymane Faye (arranged by), Lay Diagne (keyboards), Robson (accoustic guitar, percussion), Nagirou Dia, Selle Diop (chorus), Studio 2000
- Authors: Selle Diop (comoser, performer) , Souleymane Faye (arranged by) , Lay Diagne (keyboards) , Robson (accoustic guitar, percussion) , Nagirou Dia, Selle Diop (chorus) , Studio 2000
- Date: 2000
- Subjects: Popular music , Popular music--Africa, West , Africa Senegal Dakar f-sg
- Language: Wolof
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/128467 , vital:36112 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDC11-01
- Description: Senegalese band featuring singing accompanied by keyboard, guitar and percussion
- Full Text: false
- Date Issued: 2000
- Authors: Selle Diop (comoser, performer) , Souleymane Faye (arranged by) , Lay Diagne (keyboards) , Robson (accoustic guitar, percussion) , Nagirou Dia, Selle Diop (chorus) , Studio 2000
- Date: 2000
- Subjects: Popular music , Popular music--Africa, West , Africa Senegal Dakar f-sg
- Language: Wolof
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/128467 , vital:36112 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDC11-01
- Description: Senegalese band featuring singing accompanied by keyboard, guitar and percussion
- Full Text: false
- Date Issued: 2000
Key decision-makers' perceptions of sustainable sea fisheries in Namibia and the implications for environmental education programmes
- Authors: Boois, Ulrich
- Date: 2000
- Subjects: Environmental education -- Namibia Fisheries -- Environmental aspects Fisheries -- Environmental aspects -- Namibia Sustainable development -- Environmental aspects Sustainable development -- Environmental aspects -- Namibia
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:1661 , http://hdl.handle.net/10962/d1003544
- Description: This study investigates key decision-makers' perceptions of sustainable sea fisheries in Namibia, and explores the possibilities for the future development of education programmes that focus on "sustainability" in the fisheries sector. The concept of "sustainability" and its application in the context of a biological resource, namely sea fisheries, was examined. A series of questions were raised concerning sustainable fisheries: intergenerational implications of patterns of resource use, equity concerns, time horizons, and the protection of marine biodiveristy, among others. Examples from the Namibian and the European Community Sea Fisheries Industries are used to illustrate these issues. In spite of divergent views on what "sustainability" means, the study leads to certain findings that have broader policy implications. Data was collected from semi-structured interviews undertaken with six (6) key decision-makers in the Sea Fisheries Industry of Namibia, then analysed and assessed. The perceptions of key decisionmakers were determined by qualitative analysis in the interpretive paradigm. The data indicated some agreement in terms of what the key decision-makers think about the sustainable utilisation of the fisherjes resources. It is almost impossible to have complete agreement, because the decision-makers are from different contextual backgrounds. Those who make the decisions are more concerned about "how to manage" and those who act on the decisions put more emphasis on economic self-interest. Although the interviewees' perceptions of sustainable fisheries was imperfect, there was broad support for its aims and principles. The study also revealed that the achievement of sustainable sea fisheries development in Wamibia will require broader educational and public awareness programmes to enhance participation in decision-making debates. Formal and informal marine environmental education, from the perspective of "Responsible Fishing" has been emphasised.
- Full Text:
- Date Issued: 2000
- Authors: Boois, Ulrich
- Date: 2000
- Subjects: Environmental education -- Namibia Fisheries -- Environmental aspects Fisheries -- Environmental aspects -- Namibia Sustainable development -- Environmental aspects Sustainable development -- Environmental aspects -- Namibia
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:1661 , http://hdl.handle.net/10962/d1003544
- Description: This study investigates key decision-makers' perceptions of sustainable sea fisheries in Namibia, and explores the possibilities for the future development of education programmes that focus on "sustainability" in the fisheries sector. The concept of "sustainability" and its application in the context of a biological resource, namely sea fisheries, was examined. A series of questions were raised concerning sustainable fisheries: intergenerational implications of patterns of resource use, equity concerns, time horizons, and the protection of marine biodiveristy, among others. Examples from the Namibian and the European Community Sea Fisheries Industries are used to illustrate these issues. In spite of divergent views on what "sustainability" means, the study leads to certain findings that have broader policy implications. Data was collected from semi-structured interviews undertaken with six (6) key decision-makers in the Sea Fisheries Industry of Namibia, then analysed and assessed. The perceptions of key decisionmakers were determined by qualitative analysis in the interpretive paradigm. The data indicated some agreement in terms of what the key decision-makers think about the sustainable utilisation of the fisherjes resources. It is almost impossible to have complete agreement, because the decision-makers are from different contextual backgrounds. Those who make the decisions are more concerned about "how to manage" and those who act on the decisions put more emphasis on economic self-interest. Although the interviewees' perceptions of sustainable fisheries was imperfect, there was broad support for its aims and principles. The study also revealed that the achievement of sustainable sea fisheries development in Wamibia will require broader educational and public awareness programmes to enhance participation in decision-making debates. Formal and informal marine environmental education, from the perspective of "Responsible Fishing" has been emphasised.
- Full Text:
- Date Issued: 2000
Kolondji
- Adama Drame (performer, arranger, composer, djembe, tama, doumdoum, chekere, voice, harmonica), Yacouba Kone (djembe), Bakari Doumbia (zin-zin), Mamadou Diabate ( balafon), Djesou Mory Kante (accoustic and electric guitar), Adjara Cisse (lead vocal), Oulare, Mariame Sylla, Tagaly (chorus), Adama Troare (accoustic guitar), Augustin Lompo (bass), Bassirou Sanou (flute), Tinminu Adio (tama), Brass: Andre Laourou, Dadie, Franck Desamin, Dramane Kienou (djembe accompaniment), Lamine Soumano (kora), Seydoni Production B.F.
- Authors: Adama Drame (performer, arranger, composer, djembe, tama, doumdoum, chekere, voice, harmonica) , Yacouba Kone (djembe) , Bakari Doumbia (zin-zin) , Mamadou Diabate ( balafon) , Djesou Mory Kante (accoustic and electric guitar) , Adjara Cisse (lead vocal) , Oulare, Mariame Sylla, Tagaly (chorus) , Adama Troare (accoustic guitar) , Augustin Lompo (bass) , Bassirou Sanou (flute) , Tinminu Adio (tama) , Brass: Andre Laourou, Dadie, Franck Desamin , Dramane Kienou (djembe accompaniment) , Lamine Soumano (kora) , Seydoni Production B.F.
- Date: 2000
- Subjects: Popular music , Popular music--Africa, West , Africa Burkina Faso Ouagadougou f-uv
- Language: French
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/128744 , vital:36148 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDC14-05
- Description: Music from Burkino Faso played and sung in the griot style commenting on historical and contemporary events
- Full Text: false
- Date Issued: 2000
- Authors: Adama Drame (performer, arranger, composer, djembe, tama, doumdoum, chekere, voice, harmonica) , Yacouba Kone (djembe) , Bakari Doumbia (zin-zin) , Mamadou Diabate ( balafon) , Djesou Mory Kante (accoustic and electric guitar) , Adjara Cisse (lead vocal) , Oulare, Mariame Sylla, Tagaly (chorus) , Adama Troare (accoustic guitar) , Augustin Lompo (bass) , Bassirou Sanou (flute) , Tinminu Adio (tama) , Brass: Andre Laourou, Dadie, Franck Desamin , Dramane Kienou (djembe accompaniment) , Lamine Soumano (kora) , Seydoni Production B.F.
- Date: 2000
- Subjects: Popular music , Popular music--Africa, West , Africa Burkina Faso Ouagadougou f-uv
- Language: French
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/128744 , vital:36148 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDC14-05
- Description: Music from Burkino Faso played and sung in the griot style commenting on historical and contemporary events
- Full Text: false
- Date Issued: 2000
Kouman
- Founy Faya (author, composer, lead vocal), Marcelin Yace (flute), Evan's Yace (guitar, arrangement), Jojo (bass), Kone Ibrahim, Founy Faya (percussion), Astride, Oliza, Hariton T Cheky (chorus), Showbiz
- Authors: Founy Faya (author, composer, lead vocal) , Marcelin Yace (flute) , Evan's Yace (guitar, arrangement) , Jojo (bass) , Kone Ibrahim, Founy Faya (percussion) , Astride, Oliza, Hariton T Cheky (chorus) , Showbiz
- Date: 2000
- Subjects: Popular music , Reggae music , Africa Cote d'Ivoire Abidjan f-iv
- Language: French
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/129695 , vital:36321 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDC31-08
- Description: Reggae music from Cote d'Ivoire's Burkinabe's diaspora
- Full Text: false
- Date Issued: 2000
- Authors: Founy Faya (author, composer, lead vocal) , Marcelin Yace (flute) , Evan's Yace (guitar, arrangement) , Jojo (bass) , Kone Ibrahim, Founy Faya (percussion) , Astride, Oliza, Hariton T Cheky (chorus) , Showbiz
- Date: 2000
- Subjects: Popular music , Reggae music , Africa Cote d'Ivoire Abidjan f-iv
- Language: French
- Type: sound recordings , field recordings , sound recording-musical
- Identifier: http://hdl.handle.net/10962/129695 , vital:36321 , International Library of African Music, Rhodes University, Grahamstown, South Africa , SDC31-08
- Description: Reggae music from Cote d'Ivoire's Burkinabe's diaspora
- Full Text: false
- Date Issued: 2000