The readiness of the South African private and public sector for the fourth industrial revolution
- Authors: Putzier, Mark Ludwig
- Date: 2018
- Subjects: Technology and civilization , Sustainable development Artificial intelligence Industrial revolution
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/17422 , vital:28332
- Description: The exponential growth of technology over the past few years led to it being given prime slot at the World Economic Forum held in Davos in January 2016, with Forum founder and executive chairman Klaus Schwab coining this potentially disruptive phenomenon as the ‘Fourth Industrial Revolution’. Since then, the term Fourth Industrial Revolution (FIR) has gained ever increasing relevance and importance. Schwab (2016) emphasised that the world is on the edge of “a technological revolution that will fundamentally alter the way we live, work and relate to one another”; and that in the pure “scale, scope and complexity, the transformation will be unlike anything humankind has experienced before”. What is certain is that the FIR is predicted by many to impact significantly on jobs in the world as robotics; automation and artificial intelligence become more prolific. This shift will have a direct bearing on South Africa as well. With the challenges facing the country, such as infrastructure constraints, frequent industrial actions, rising costs and shortages of skills, the loss of further jobs should be of concern for government and the private sector alike. The outcomes of the in-depth analysis of future studies practice and theory in this research study give credence to the argument that the manner in which planning for the future of the FIR in the South African context is taking place requires profound adjustments. The development of fresh insight through the application of futures studies is essential to this planning process, as is progressively evidenced in the tendency for present day business to make collaborative decisions and strategies that are founded on and informed by futures studies. This research has tried to gain insight into the possible future of the FIR in South Africa through the creation of four scenarios towards 2035. These are outlined as follows: The Fifth Element, which is the ‘best case’ scenario, to which the country aspires; Terminator, the ‘worst case’ scenario, in which everything goes bad; The Matrix, the outlier future based on a surprising, disruptive, emerging issue; and The Day the Earth Stood Still, in which no change takes place, making it ‘business as usual’. The research furthermore endeavoured to discover the preferred future for the FIR in a South African context, as a basis for the Future Vision of the FIR in South Africa towards 2035. All through this study, Inayatullah’s (2008) pillars of futures studies were applied as a guide in mapping the present and future, further deepening and broadening the future through the development of scenarios, and, finally, transforming the future by narrowing it down to the preferred. It is up to the South African public and private sectors to determine which path is to be followed in the decisions surrounding the embrace and acceptance of the FIR as the country moves towards progress and sustainable development. Through a novel and innovative methodology, the creation of an atmosphere of trust, and the sharing of purpose, values and benefits, a national Future Vision of the FIR in South Africa towards 2035 is attainable. All stakeholders have to commit to working in co-operative partnerships, with government, society, local communities and labour striding boldly together into a world of technological, commercial, environmental and social innovation.
- Full Text:
- Date Issued: 2018
- Authors: Putzier, Mark Ludwig
- Date: 2018
- Subjects: Technology and civilization , Sustainable development Artificial intelligence Industrial revolution
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/17422 , vital:28332
- Description: The exponential growth of technology over the past few years led to it being given prime slot at the World Economic Forum held in Davos in January 2016, with Forum founder and executive chairman Klaus Schwab coining this potentially disruptive phenomenon as the ‘Fourth Industrial Revolution’. Since then, the term Fourth Industrial Revolution (FIR) has gained ever increasing relevance and importance. Schwab (2016) emphasised that the world is on the edge of “a technological revolution that will fundamentally alter the way we live, work and relate to one another”; and that in the pure “scale, scope and complexity, the transformation will be unlike anything humankind has experienced before”. What is certain is that the FIR is predicted by many to impact significantly on jobs in the world as robotics; automation and artificial intelligence become more prolific. This shift will have a direct bearing on South Africa as well. With the challenges facing the country, such as infrastructure constraints, frequent industrial actions, rising costs and shortages of skills, the loss of further jobs should be of concern for government and the private sector alike. The outcomes of the in-depth analysis of future studies practice and theory in this research study give credence to the argument that the manner in which planning for the future of the FIR in the South African context is taking place requires profound adjustments. The development of fresh insight through the application of futures studies is essential to this planning process, as is progressively evidenced in the tendency for present day business to make collaborative decisions and strategies that are founded on and informed by futures studies. This research has tried to gain insight into the possible future of the FIR in South Africa through the creation of four scenarios towards 2035. These are outlined as follows: The Fifth Element, which is the ‘best case’ scenario, to which the country aspires; Terminator, the ‘worst case’ scenario, in which everything goes bad; The Matrix, the outlier future based on a surprising, disruptive, emerging issue; and The Day the Earth Stood Still, in which no change takes place, making it ‘business as usual’. The research furthermore endeavoured to discover the preferred future for the FIR in a South African context, as a basis for the Future Vision of the FIR in South Africa towards 2035. All through this study, Inayatullah’s (2008) pillars of futures studies were applied as a guide in mapping the present and future, further deepening and broadening the future through the development of scenarios, and, finally, transforming the future by narrowing it down to the preferred. It is up to the South African public and private sectors to determine which path is to be followed in the decisions surrounding the embrace and acceptance of the FIR as the country moves towards progress and sustainable development. Through a novel and innovative methodology, the creation of an atmosphere of trust, and the sharing of purpose, values and benefits, a national Future Vision of the FIR in South Africa towards 2035 is attainable. All stakeholders have to commit to working in co-operative partnerships, with government, society, local communities and labour striding boldly together into a world of technological, commercial, environmental and social innovation.
- Full Text:
- Date Issued: 2018
The relationship between authentic leadership and employee performance
- Authors: Petzer, Liane
- Date: 2018
- Subjects: Authentic leadership , Positive psychology , Employee motivation -- South Africa , Employees -- Attitudes , Job satisfaction -- South Africa , Employees -- Rating of -- South Africa , Financial services industry -- South Africa
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/59467 , vital:27613
- Description: The impact of a leader on his or her followers has been a topic of much research and therefore organizations, including the financial services sector in South Africa, are placing more and more emphasis on what this leadership construct looks like. Research suggests that Authentic Leadership might be a new kind of leadership approach that the world is looking for. This study aims to establish the possible relationship between an authentic leader and the impact the leader’s behaviour has on the performance of his or her employee. The study further attempts to establish if satisfaction can play a mediating role in the relationship between authentic leadership and the performance of an employee. The research used two established research instruments, namely the Authentic Leadership Questionnaire (ALQ), as well as a section of Freese and Schalk’s (2008) psychological contract questionnaire relating to satisfaction specifically. Respondents were also requested to indicate their most recent performance rating. The study was conducted within the financial sector based in the Eastern and Southern Cape with a total population of 1077 employees across all business units, job grades, race, age, education and gender. The study established a significant positive relationship between authentic leadership and employee performance. A further significant positive relationship was established between authentic leadership and satisfaction. However, no relationship could be established between satisfaction and performance, thereby indicating that satisfaction was not a mediator of the relationship between authentic leadership and employee performance. In conclusion, recommendations for management practice and for further research are made.
- Full Text:
- Date Issued: 2018
- Authors: Petzer, Liane
- Date: 2018
- Subjects: Authentic leadership , Positive psychology , Employee motivation -- South Africa , Employees -- Attitudes , Job satisfaction -- South Africa , Employees -- Rating of -- South Africa , Financial services industry -- South Africa
- Language: English
- Type: text , Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/59467 , vital:27613
- Description: The impact of a leader on his or her followers has been a topic of much research and therefore organizations, including the financial services sector in South Africa, are placing more and more emphasis on what this leadership construct looks like. Research suggests that Authentic Leadership might be a new kind of leadership approach that the world is looking for. This study aims to establish the possible relationship between an authentic leader and the impact the leader’s behaviour has on the performance of his or her employee. The study further attempts to establish if satisfaction can play a mediating role in the relationship between authentic leadership and the performance of an employee. The research used two established research instruments, namely the Authentic Leadership Questionnaire (ALQ), as well as a section of Freese and Schalk’s (2008) psychological contract questionnaire relating to satisfaction specifically. Respondents were also requested to indicate their most recent performance rating. The study was conducted within the financial sector based in the Eastern and Southern Cape with a total population of 1077 employees across all business units, job grades, race, age, education and gender. The study established a significant positive relationship between authentic leadership and employee performance. A further significant positive relationship was established between authentic leadership and satisfaction. However, no relationship could be established between satisfaction and performance, thereby indicating that satisfaction was not a mediator of the relationship between authentic leadership and employee performance. In conclusion, recommendations for management practice and for further research are made.
- Full Text:
- Date Issued: 2018
The relationship between operational risk management and business continuity management: a case study of a selected financial institution in South Africa
- Mkhize, Gelvas Bhekabambo Senzoesihe
- Authors: Mkhize, Gelvas Bhekabambo Senzoesihe
- Date: 2018
- Subjects: Risk management -- South Africa , Risk assessment -- South Africa Operations research -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22769 , vital:30076
- Description: The disruption of a leading financial services company because of internal or external risks has huge negative impact on the business bottom-line and the South African Financial Services industry at large. The Basel Accord defined operational risk as one of the key risk to manage in an attempt to minimise risk within a bank. Business Continuity Management (BCM) is a key component of enabling a business to prepare for disruptions and yet BCM remains poorly integrated with Operational Risk Management (ORM) in most financial institutions. Qualitative research focuses on gathering and interpreting data through quotation, description and narration was undertaken to explore opportunities for integration of tools and methodologies used by these two risk types. This type of research is concerned with capturing conversations, experiences, perspectives, voices and meanings typically from small samples purposively selected. The study findings are based on a sample of 9 respondents. Most of the respondents indicated that the bank is guided by the Basel, Advanced Measurement Approach (AMA) accreditation to the South African Reserve Bank (SARB) and the three lines of defense. There were many integration points identified by respondent and three recommendations were made to address the research objectives.
- Full Text:
- Date Issued: 2018
- Authors: Mkhize, Gelvas Bhekabambo Senzoesihe
- Date: 2018
- Subjects: Risk management -- South Africa , Risk assessment -- South Africa Operations research -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22769 , vital:30076
- Description: The disruption of a leading financial services company because of internal or external risks has huge negative impact on the business bottom-line and the South African Financial Services industry at large. The Basel Accord defined operational risk as one of the key risk to manage in an attempt to minimise risk within a bank. Business Continuity Management (BCM) is a key component of enabling a business to prepare for disruptions and yet BCM remains poorly integrated with Operational Risk Management (ORM) in most financial institutions. Qualitative research focuses on gathering and interpreting data through quotation, description and narration was undertaken to explore opportunities for integration of tools and methodologies used by these two risk types. This type of research is concerned with capturing conversations, experiences, perspectives, voices and meanings typically from small samples purposively selected. The study findings are based on a sample of 9 respondents. Most of the respondents indicated that the bank is guided by the Basel, Advanced Measurement Approach (AMA) accreditation to the South African Reserve Bank (SARB) and the three lines of defense. There were many integration points identified by respondent and three recommendations were made to address the research objectives.
- Full Text:
- Date Issued: 2018
The relationship between personal branding and career success: a study of female managers in South Africa
- Foli, Edem Nompumelelo Akoswa
- Authors: Foli, Edem Nompumelelo Akoswa
- Date: 2018
- Subjects: Branding (Marketing) -- South Africa -- Management , Success in business -- Women -- South Africa Career development -- Women -- South Africa Women executives -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21907 , vital:29800
- Description: The research objective of this study was to determine the relationship between personal branding and career success of female managers in South Africa. Personal branding is a technique used by individuals to enhance their careers. Women are still struggling to be recognised as equals to men in the workplace and do not hold as many key decision-making positions as their male counterparts. Women can use personal branding as a tool to help them progress faster in the workplace and enhance their career success. A questionnaire survey based on a conceptual framework – which consisted of the personal branding tactics of self-promotion, ingratiation, exemplification, intimidation, supplication and career success – was used to conduct this study. The research questions were: (1) Do female managers in South Africa think that personal branding is important; (2) What personal branding tactics for career success do female managers in South Africa use; (3) Do female managers think that online personal branding is important; and (4) How many female managers brand themselves online. The research questions were answered using descriptive statistics, one-sample tests, Analysis of Variance, and multiple linear aggression analysis. The research had 105 respondents and showed that female managers who participated in the study perceived personal branding as important; the results were statistically significant. The study also showed that the female managers were engaging in self-promotion as a way of advancing their career success. The majority of the female managers were also branding themselves online through media such as Facebook, LinkedIn, Twitter, websites and blogs. The main limitation of this study was that the non-probability sampling technique was used and this meant that the findings could not be generalised to the entire female manager population in South Africa. Suggestions for further research include collaborating with a women’s organisation with access to a database of female managers in South Africa and conducting the same research from the perspective of how others view female managers’ personal branding tactics and career successes.
- Full Text:
- Date Issued: 2018
- Authors: Foli, Edem Nompumelelo Akoswa
- Date: 2018
- Subjects: Branding (Marketing) -- South Africa -- Management , Success in business -- Women -- South Africa Career development -- Women -- South Africa Women executives -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21907 , vital:29800
- Description: The research objective of this study was to determine the relationship between personal branding and career success of female managers in South Africa. Personal branding is a technique used by individuals to enhance their careers. Women are still struggling to be recognised as equals to men in the workplace and do not hold as many key decision-making positions as their male counterparts. Women can use personal branding as a tool to help them progress faster in the workplace and enhance their career success. A questionnaire survey based on a conceptual framework – which consisted of the personal branding tactics of self-promotion, ingratiation, exemplification, intimidation, supplication and career success – was used to conduct this study. The research questions were: (1) Do female managers in South Africa think that personal branding is important; (2) What personal branding tactics for career success do female managers in South Africa use; (3) Do female managers think that online personal branding is important; and (4) How many female managers brand themselves online. The research questions were answered using descriptive statistics, one-sample tests, Analysis of Variance, and multiple linear aggression analysis. The research had 105 respondents and showed that female managers who participated in the study perceived personal branding as important; the results were statistically significant. The study also showed that the female managers were engaging in self-promotion as a way of advancing their career success. The majority of the female managers were also branding themselves online through media such as Facebook, LinkedIn, Twitter, websites and blogs. The main limitation of this study was that the non-probability sampling technique was used and this meant that the findings could not be generalised to the entire female manager population in South Africa. Suggestions for further research include collaborating with a women’s organisation with access to a database of female managers in South Africa and conducting the same research from the perspective of how others view female managers’ personal branding tactics and career successes.
- Full Text:
- Date Issued: 2018
The role of enterprise risk management in the success of South African short-term insurance companies
- Authors: Ntwana, Lwandile
- Date: 2018
- Subjects: Risk management -- South Africa , Insurance companies -- South Africa Insurance -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/33758 , vital:33015
- Description: Short-term insurance companies, though they are in a business of managing risks for other companies; they themselves are vulnerable to different types of risks in their operation. The pressure from the Financial Services Board and the ratings agencies has also added to the risk management burden faced by short-term insurance companies. For this study four generic types of risks were identified as the key risks each insurance company needs to focus on in order to ensure success and survival in their operations. Implementation of enterprise risk management framework has thus become a necessity for every short-term insurance company in order to effectively mitigate the complex risks brought by the ever-changing business environment. The purpose of this study was to evaluate the significance of the relationship between enterprise risk management and the success and survival of the companies in the short-term insurance industry in order to develop and implement strategies to manage risks effectively. This study specifically looked at these types of risks: operational risks, financial risks, market risks and reputational risks; and these have been identified as generic risks that can be used as a guide for companies who intend implementing an enterprise risk management framework. An empirical study was conducted using a population of 45 short-term insurance companies who operate in South Africa; and for this study a response rate of 53% was achieved. The methodology adopted in the study included the research design, research methods and test for tests for validity and reliability. The results were analysed and discussed. The key findings from the empirical study indicated that, there is a relationship between operational risk, market risk and reputational risk; and the success and survival of short-term insurance companies in South Africa. Secondary literature also emphasised the importance of enterprise risk management on the success and survival of short-term insurance companies in South Africa. Adoption and implementation of enterprise risk management remains vital for short-term insurance companies in South Africa as a tool to help manage the very complex risks facing the industry on daily basis.
- Full Text:
- Date Issued: 2018
- Authors: Ntwana, Lwandile
- Date: 2018
- Subjects: Risk management -- South Africa , Insurance companies -- South Africa Insurance -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/33758 , vital:33015
- Description: Short-term insurance companies, though they are in a business of managing risks for other companies; they themselves are vulnerable to different types of risks in their operation. The pressure from the Financial Services Board and the ratings agencies has also added to the risk management burden faced by short-term insurance companies. For this study four generic types of risks were identified as the key risks each insurance company needs to focus on in order to ensure success and survival in their operations. Implementation of enterprise risk management framework has thus become a necessity for every short-term insurance company in order to effectively mitigate the complex risks brought by the ever-changing business environment. The purpose of this study was to evaluate the significance of the relationship between enterprise risk management and the success and survival of the companies in the short-term insurance industry in order to develop and implement strategies to manage risks effectively. This study specifically looked at these types of risks: operational risks, financial risks, market risks and reputational risks; and these have been identified as generic risks that can be used as a guide for companies who intend implementing an enterprise risk management framework. An empirical study was conducted using a population of 45 short-term insurance companies who operate in South Africa; and for this study a response rate of 53% was achieved. The methodology adopted in the study included the research design, research methods and test for tests for validity and reliability. The results were analysed and discussed. The key findings from the empirical study indicated that, there is a relationship between operational risk, market risk and reputational risk; and the success and survival of short-term insurance companies in South Africa. Secondary literature also emphasised the importance of enterprise risk management on the success and survival of short-term insurance companies in South Africa. Adoption and implementation of enterprise risk management remains vital for short-term insurance companies in South Africa as a tool to help manage the very complex risks facing the industry on daily basis.
- Full Text:
- Date Issued: 2018
The role of renewable energy projects in solving South Africa’s energy crisis
- Authors: Mjoli, Anthony Lunga
- Date: 2018
- Subjects: Renewable energy sources -- South Africa , Wind power -- South Africa Solar energy
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/32171 , vital:31972
- Description: Renewable energy has played a critical role in improving the economy of South Africa as well as the lives of the citizens. There have been a lot of advantages in using renewable energy such as increased access to electricity, job creation and increased investment. This research project sought to give insight into the effectiveness of renewable energy projects in resolving the nation’s power crises. The research problem was motivated by the power outages that took place in South Africa for close to half a decade between 2010 and 2015. The introduction of renewable energy versus nuclear energy caused wide-spread debates in the business, political and social sectors inter alias. The renewable energy sector started off as a controversial issue across South Africa, with a lot of critics regarding it as an expensive trial and era method of tackling the energy crisis. The researcher purposed to explore on the role of renewable energy projects in solving South Africa’s energy crisis. The specific objectives of the research were to investigate and evaluate how the renewable energy projects contribute to improving the energy supply; to examine the effectiveness of the renewable energy projects in improving the energy supply; and to provide a critical appraisal of the constraints faced renewable energy projects in improving the energy supply in South Africa. The role of renewable energy projects in solving South Africa’s energy crisis is a controversial issue inviting many debates within the realm of scholarship pertaining to energy development. Thus literature was reviewed to give an understanding of the realities associated with the energy status in South Africa at present in order to have an in-depth understanding of the concerns, which need to be dealt with if renewable energy is to play a vital role in the alleviation of the plight of South Africa’s energy crisis. The literature review was part of the secondary data, therefore, the focus thereof led to the adoption of an interpretive stance as the favoured research methodology. A content analysis in case study approach was therefore, used to describe the role of renewable energy projects in solving South Africa’s energy crisis. The research focused on two main renewable energy sources wind and solar energy respectively. The results show that wind energy dominates the RE sector with 3342.59MW of electricity which accounts for approximately 53% of the total production. Solar energy in its various forms accounts for approximately 46% of the total production. Biomass, small hydro and land fill gas account for less than 2% of the total production. The research showed that wind and solar energy are the main renewable energy sources that combat the energy crisis in South Africa. The researcher concluded that there no longer exists a crisis in the South African energy sector. Secondly the researcher concluded that RE has significantly contributed to the energy mix, thereby playing a crucial role in the aversion of the afore-mentioned crisis. Thirdly, the researcher concluded that while the RE sector is growing at an impressive rate, coal will remain the cheapest and dominant source of energy in the foreseeable future of South Africa up to 2050 and possibly beyond.
- Full Text:
- Date Issued: 2018
- Authors: Mjoli, Anthony Lunga
- Date: 2018
- Subjects: Renewable energy sources -- South Africa , Wind power -- South Africa Solar energy
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/32171 , vital:31972
- Description: Renewable energy has played a critical role in improving the economy of South Africa as well as the lives of the citizens. There have been a lot of advantages in using renewable energy such as increased access to electricity, job creation and increased investment. This research project sought to give insight into the effectiveness of renewable energy projects in resolving the nation’s power crises. The research problem was motivated by the power outages that took place in South Africa for close to half a decade between 2010 and 2015. The introduction of renewable energy versus nuclear energy caused wide-spread debates in the business, political and social sectors inter alias. The renewable energy sector started off as a controversial issue across South Africa, with a lot of critics regarding it as an expensive trial and era method of tackling the energy crisis. The researcher purposed to explore on the role of renewable energy projects in solving South Africa’s energy crisis. The specific objectives of the research were to investigate and evaluate how the renewable energy projects contribute to improving the energy supply; to examine the effectiveness of the renewable energy projects in improving the energy supply; and to provide a critical appraisal of the constraints faced renewable energy projects in improving the energy supply in South Africa. The role of renewable energy projects in solving South Africa’s energy crisis is a controversial issue inviting many debates within the realm of scholarship pertaining to energy development. Thus literature was reviewed to give an understanding of the realities associated with the energy status in South Africa at present in order to have an in-depth understanding of the concerns, which need to be dealt with if renewable energy is to play a vital role in the alleviation of the plight of South Africa’s energy crisis. The literature review was part of the secondary data, therefore, the focus thereof led to the adoption of an interpretive stance as the favoured research methodology. A content analysis in case study approach was therefore, used to describe the role of renewable energy projects in solving South Africa’s energy crisis. The research focused on two main renewable energy sources wind and solar energy respectively. The results show that wind energy dominates the RE sector with 3342.59MW of electricity which accounts for approximately 53% of the total production. Solar energy in its various forms accounts for approximately 46% of the total production. Biomass, small hydro and land fill gas account for less than 2% of the total production. The research showed that wind and solar energy are the main renewable energy sources that combat the energy crisis in South Africa. The researcher concluded that there no longer exists a crisis in the South African energy sector. Secondly the researcher concluded that RE has significantly contributed to the energy mix, thereby playing a crucial role in the aversion of the afore-mentioned crisis. Thirdly, the researcher concluded that while the RE sector is growing at an impressive rate, coal will remain the cheapest and dominant source of energy in the foreseeable future of South Africa up to 2050 and possibly beyond.
- Full Text:
- Date Issued: 2018
The scalability of small and medium enterprises in South Africa
- Authors: Augustyn, Wesley
- Date: 2018
- Subjects: Small business -- South Africa -- Management , Business planning -- South Africa Corporations -- South Africa -- Growth Success in business -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21516 , vital:29532
- Description: It has long been recognised that small and medium enterprises (SMEs) account for an overwhelming part of businesses worldwide and that they contribute considerably to private sector Gross Domestic Product (GDP), growth and are the source for most new employment opportunities. It may therefore be postulated that scaling and growing SMEs are of notable importance to the economic wealth of the country and to this extent it eliminates economic stagnation. This treatise argues the significant impact that entrepreneurship exerts on the South African economy. This would allow the role players to identify the strategic interventions necessary to grow and scale SMEs. A literature review was conducted to develop insights on the factors that affect the scalability of SMEs. The aforementioned section expounds on the concept of SMEs. Secondly, the emergence of SMEs across developed and emerging economies is discussed by exploring the United States of America, Europe and the BRICS economies respectively. Thirdly, SMEs in the South African context are explored. Fourthly, the requirements and challenges of SMEs in the South African economy are highlighted. The primary data for this study were collected from the sample by means of an online questionnaire and through fieldworkers who were deployed to collect responses from the sample group. A representative sample of n = 295 responses were received. Descriptive statistics were used to summarize the data in a way to simplify the interpretation of the data. Inferential statistics were used to authenticate conclusions made from the data. The model was developed and identified the following factors as exerting influence on the scalability of SMEs: Access to Finance, Access to Markets and Access to Human Capital, Entrepreneurial Intention, Regulatory Framework, Business Support and Networks. The average mean values of the factors were then used to establish their position or ranking as determined from the responses received. All factors ranked above a mean value of 3 which indicates that SMEs have a neutral to positive opinion of the factors identified in the model. According to a one-tailed t-test from the sample of SMEs it was shown that two of the nine factors had a large effect size in the factors of Human Capital and Entrepreneurial Intention. The Scalability of SMEs’ model developed in this study specified the factors that influence the growth of SMEs.
- Full Text:
- Date Issued: 2018
- Authors: Augustyn, Wesley
- Date: 2018
- Subjects: Small business -- South Africa -- Management , Business planning -- South Africa Corporations -- South Africa -- Growth Success in business -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21516 , vital:29532
- Description: It has long been recognised that small and medium enterprises (SMEs) account for an overwhelming part of businesses worldwide and that they contribute considerably to private sector Gross Domestic Product (GDP), growth and are the source for most new employment opportunities. It may therefore be postulated that scaling and growing SMEs are of notable importance to the economic wealth of the country and to this extent it eliminates economic stagnation. This treatise argues the significant impact that entrepreneurship exerts on the South African economy. This would allow the role players to identify the strategic interventions necessary to grow and scale SMEs. A literature review was conducted to develop insights on the factors that affect the scalability of SMEs. The aforementioned section expounds on the concept of SMEs. Secondly, the emergence of SMEs across developed and emerging economies is discussed by exploring the United States of America, Europe and the BRICS economies respectively. Thirdly, SMEs in the South African context are explored. Fourthly, the requirements and challenges of SMEs in the South African economy are highlighted. The primary data for this study were collected from the sample by means of an online questionnaire and through fieldworkers who were deployed to collect responses from the sample group. A representative sample of n = 295 responses were received. Descriptive statistics were used to summarize the data in a way to simplify the interpretation of the data. Inferential statistics were used to authenticate conclusions made from the data. The model was developed and identified the following factors as exerting influence on the scalability of SMEs: Access to Finance, Access to Markets and Access to Human Capital, Entrepreneurial Intention, Regulatory Framework, Business Support and Networks. The average mean values of the factors were then used to establish their position or ranking as determined from the responses received. All factors ranked above a mean value of 3 which indicates that SMEs have a neutral to positive opinion of the factors identified in the model. According to a one-tailed t-test from the sample of SMEs it was shown that two of the nine factors had a large effect size in the factors of Human Capital and Entrepreneurial Intention. The Scalability of SMEs’ model developed in this study specified the factors that influence the growth of SMEs.
- Full Text:
- Date Issued: 2018
The sustainability of emerging black construction companies: potential threats
- Authors: Pietersen, Nolitha
- Date: 2018
- Subjects: South Africa -- Construction Industry Development Board , Construction contracts -- South Africa Sustainable development -- South Africa Business enterprises, Black -- South Africa Blacks -- South Africa -- Economic conditions
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22979 , vital:30260
- Description: Construction plays an important role in South Africa’s socio-economic development. The Construction Industry Development Board (CIDB) was therefore developed in terms of the CIDB Act 38 0f 2000 and its reason for establishment is to lead the construction industry stakeholders in construction development. Some of the responsibilities of the CIDB is to ensure that there is skills development and transformation in the industry. On the delivery of infrastructure assets for the benefit of the ordinary citizens of South Africa, there are frequent challenges that contractors tend to experience. Such challenges include a wide range of compliance protocols such as tax compliance issues. The limited knowledge of taxation often result in understatement of income culminating in taxation audits and ultimately significant penalties and unexpected taxation liabilities. Other critical areas include successful project management of projects including proper costing and scheduling of project activities. The extent of this problem is evident in the number of terminations of contracts of such service providers, where some of them have even been blacklisted on the National Treasury Database of restricted service providers prohibiting them from doing any business with government for a stipulated period. The primary objective of the study was to investigate the factors that contribute to threatening the sustainability of black owned emerging construction companies. In order to gain an understanding of the problems that contractors face that pose a threat to their sustainability, questionnaires will be distributed to contractors and reviews by interview will be conducted. A qualitative study was therefore conducted. The relationships between the skills set of the contractors, the type of work they have for example, government and/or private sector work, methods of funding projects, periods of receiving payments, SARS compliance requirements and how these factors interrelate with each other was investigated. The causal effect/relationship of each of these on the sustainability of the contractors was determined. This study involves a case study approach and a qualitative research design. A multiple-case study method was selected to broaden the understanding of the phenomenon under of the study. The two black-owned construction companies used as the subjects for this study were selected on the basis that they would enable this research to determine what factors play a role and what threats are to their sustainability, in spite of the government support programs. The interpretivism approach was used as a means of describing what factors posed threats to the sustainability of emerging black construction companies. The aim of this study was not to test any hypothesis but to rather explore and gain an in-depth understanding of the construction industry, the role of the government and to understand what factors affect the emerging black construction companies to a point of point threats to their sustainability. The results of this study indicate that a wide range of challenges tend to hamper development and progress of emerging construction companies. Some of these challenges include poor employee retention strategies where very little emphasis is placed on the value of people. Workplace training through formal learnership or artisan programs are non-existent and a formalised role is required in this regard. Performance management is hardly measured or monitored in the business which has a direct impact on prospective growth. Cash flow is a critical challenge in the business and the study finds that financial management administrative skills are lacking. Financial management administration is linked to cash flow management and cash flow projections. The study also contributes to emerging theories such as business planning in relation to sustainable growth and innovation of SMEs.
- Full Text:
- Date Issued: 2018
- Authors: Pietersen, Nolitha
- Date: 2018
- Subjects: South Africa -- Construction Industry Development Board , Construction contracts -- South Africa Sustainable development -- South Africa Business enterprises, Black -- South Africa Blacks -- South Africa -- Economic conditions
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22979 , vital:30260
- Description: Construction plays an important role in South Africa’s socio-economic development. The Construction Industry Development Board (CIDB) was therefore developed in terms of the CIDB Act 38 0f 2000 and its reason for establishment is to lead the construction industry stakeholders in construction development. Some of the responsibilities of the CIDB is to ensure that there is skills development and transformation in the industry. On the delivery of infrastructure assets for the benefit of the ordinary citizens of South Africa, there are frequent challenges that contractors tend to experience. Such challenges include a wide range of compliance protocols such as tax compliance issues. The limited knowledge of taxation often result in understatement of income culminating in taxation audits and ultimately significant penalties and unexpected taxation liabilities. Other critical areas include successful project management of projects including proper costing and scheduling of project activities. The extent of this problem is evident in the number of terminations of contracts of such service providers, where some of them have even been blacklisted on the National Treasury Database of restricted service providers prohibiting them from doing any business with government for a stipulated period. The primary objective of the study was to investigate the factors that contribute to threatening the sustainability of black owned emerging construction companies. In order to gain an understanding of the problems that contractors face that pose a threat to their sustainability, questionnaires will be distributed to contractors and reviews by interview will be conducted. A qualitative study was therefore conducted. The relationships between the skills set of the contractors, the type of work they have for example, government and/or private sector work, methods of funding projects, periods of receiving payments, SARS compliance requirements and how these factors interrelate with each other was investigated. The causal effect/relationship of each of these on the sustainability of the contractors was determined. This study involves a case study approach and a qualitative research design. A multiple-case study method was selected to broaden the understanding of the phenomenon under of the study. The two black-owned construction companies used as the subjects for this study were selected on the basis that they would enable this research to determine what factors play a role and what threats are to their sustainability, in spite of the government support programs. The interpretivism approach was used as a means of describing what factors posed threats to the sustainability of emerging black construction companies. The aim of this study was not to test any hypothesis but to rather explore and gain an in-depth understanding of the construction industry, the role of the government and to understand what factors affect the emerging black construction companies to a point of point threats to their sustainability. The results of this study indicate that a wide range of challenges tend to hamper development and progress of emerging construction companies. Some of these challenges include poor employee retention strategies where very little emphasis is placed on the value of people. Workplace training through formal learnership or artisan programs are non-existent and a formalised role is required in this regard. Performance management is hardly measured or monitored in the business which has a direct impact on prospective growth. Cash flow is a critical challenge in the business and the study finds that financial management administrative skills are lacking. Financial management administration is linked to cash flow management and cash flow projections. The study also contributes to emerging theories such as business planning in relation to sustainable growth and innovation of SMEs.
- Full Text:
- Date Issued: 2018
The utility of vertical farming for urban renewal: an integrated business model for profitable and sustainable vegetation production
- Authors: Vermeulen, Robert Stanley
- Date: 2018
- Subjects: Business -- Models , Sustainable development Urban renewal Urban agriculture
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23294 , vital:30522
- Description: The global population growth rate is increasing exponentially and is expected to reach nine billion people by 2050. This accelerated population growth and associated increase in food demand, coupled with the trend of decreasing productive agricultural land, present a calamitous food security risk for future generations. The ensuing expansion of agricultural land to supply this food demand leads to irreversible environmental damage including encroachment, climate change and biodiversity extinction. Moreover, rapid urbanisation of the aforementioned over-populace leads to mass unemployment in many major cities and widespread suburbanisation. The concurrence of the latter and former trends creates pockets of urban brown space, unutilised and dilapidated areas that have various consequences. Vertical farming is a system of cultivating crops or food products in buildings, tall structures or vertically inclined surfaces. If applied correctly this method results in substantial increases in crop yield, environmental benefits and reduced pressure on agricultural land. The research problem in this study was to establish how the vertical farming business model can be integrated with urban renewal of brown space to enable profitable and sustainable vegetation production. In order to achieve this objective the following research process was followed: Identification of the factors pertinent for the examination of urban gentrification, vertical farming and business model implementation through the literature review; Identification of approaches for integrating vertical farming applications with urban renewal activities and collective insights from the review of relevant literature; Development of a semi-structured interview guide from the literature review, to determine the extent of perceived utility of vertical farming for revitalisation and to gain valuable insights into strategies for integrating the model; Conducting an empirical study consisting of face-to-face interviews with subject matter experts and/or individuals with experience in the case scope, that were selected through purposive sampling as defined in the research methodology chapter; and Amalgamation and synthesis of the results to develop a proposed integrated model that can be used for urban renewal to create businesses that not only gentrify the urban brown space but that are profitable and provide sustainable development value to the city where it is based. The empirical results obtained from the interviews with respondents were analysed and included in the conceptual framework developed from the examination of secondary data sources. This led to the development of the integrated business model for urban renewal and achievement of the research objectives. The main findings from the research centred on customer segmentation strategy, distribution channels and gentrification through key partnerships. The intricacies of the integrated model and its application are discussed in detail in this research paper.
- Full Text:
- Date Issued: 2018
- Authors: Vermeulen, Robert Stanley
- Date: 2018
- Subjects: Business -- Models , Sustainable development Urban renewal Urban agriculture
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23294 , vital:30522
- Description: The global population growth rate is increasing exponentially and is expected to reach nine billion people by 2050. This accelerated population growth and associated increase in food demand, coupled with the trend of decreasing productive agricultural land, present a calamitous food security risk for future generations. The ensuing expansion of agricultural land to supply this food demand leads to irreversible environmental damage including encroachment, climate change and biodiversity extinction. Moreover, rapid urbanisation of the aforementioned over-populace leads to mass unemployment in many major cities and widespread suburbanisation. The concurrence of the latter and former trends creates pockets of urban brown space, unutilised and dilapidated areas that have various consequences. Vertical farming is a system of cultivating crops or food products in buildings, tall structures or vertically inclined surfaces. If applied correctly this method results in substantial increases in crop yield, environmental benefits and reduced pressure on agricultural land. The research problem in this study was to establish how the vertical farming business model can be integrated with urban renewal of brown space to enable profitable and sustainable vegetation production. In order to achieve this objective the following research process was followed: Identification of the factors pertinent for the examination of urban gentrification, vertical farming and business model implementation through the literature review; Identification of approaches for integrating vertical farming applications with urban renewal activities and collective insights from the review of relevant literature; Development of a semi-structured interview guide from the literature review, to determine the extent of perceived utility of vertical farming for revitalisation and to gain valuable insights into strategies for integrating the model; Conducting an empirical study consisting of face-to-face interviews with subject matter experts and/or individuals with experience in the case scope, that were selected through purposive sampling as defined in the research methodology chapter; and Amalgamation and synthesis of the results to develop a proposed integrated model that can be used for urban renewal to create businesses that not only gentrify the urban brown space but that are profitable and provide sustainable development value to the city where it is based. The empirical results obtained from the interviews with respondents were analysed and included in the conceptual framework developed from the examination of secondary data sources. This led to the development of the integrated business model for urban renewal and achievement of the research objectives. The main findings from the research centred on customer segmentation strategy, distribution channels and gentrification through key partnerships. The intricacies of the integrated model and its application are discussed in detail in this research paper.
- Full Text:
- Date Issued: 2018
The viability of mobile payments across South Africa, Kenya and Nigeria
- Authors: Wentzel, Bradley
- Date: 2018
- Subjects: Mobile commerce -- Africa , Banks and banking --Technological innovations -- Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/45756 , vital:38961
- Description: As the global accessibility to the internet and mobile data and cellular systems is on the rise, the ability for the use of mobile devices in order to facilitate banking and to make payment across the African continent will increase. The question is then asked as to whether the African continent is ready for this technology and if it is not at this stage, will this ability to transact with a bank and a trusted method of payment ever be an option in Africa? This needs to be analysed and critically studied to determine whether Africa must invest in this technology and if so, when and how this investment should take place. The ability for the regular African consumer to access the wealth of knowledge that abounds over the internet is critical in order for the new mobile payment initiative to be a success. Education, infrastructure and ability to access this available technology will have long reaching effects in bringing Africa to the forefront in the global economy, while a move away from corporeal and historic tenders such as bartering systems, precious metals or cash, will be something new to the African continent and will need to be explored separately. In this study we will assess the readiness of the top three African economies, namely South Africa, Kenya and Nigeria of their current abilities to facilitate this technology and the barriers to entries and possible remedies to those if this is not the case.
- Full Text:
- Date Issued: 2018
- Authors: Wentzel, Bradley
- Date: 2018
- Subjects: Mobile commerce -- Africa , Banks and banking --Technological innovations -- Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/45756 , vital:38961
- Description: As the global accessibility to the internet and mobile data and cellular systems is on the rise, the ability for the use of mobile devices in order to facilitate banking and to make payment across the African continent will increase. The question is then asked as to whether the African continent is ready for this technology and if it is not at this stage, will this ability to transact with a bank and a trusted method of payment ever be an option in Africa? This needs to be analysed and critically studied to determine whether Africa must invest in this technology and if so, when and how this investment should take place. The ability for the regular African consumer to access the wealth of knowledge that abounds over the internet is critical in order for the new mobile payment initiative to be a success. Education, infrastructure and ability to access this available technology will have long reaching effects in bringing Africa to the forefront in the global economy, while a move away from corporeal and historic tenders such as bartering systems, precious metals or cash, will be something new to the African continent and will need to be explored separately. In this study we will assess the readiness of the top three African economies, namely South Africa, Kenya and Nigeria of their current abilities to facilitate this technology and the barriers to entries and possible remedies to those if this is not the case.
- Full Text:
- Date Issued: 2018
Urban agriculture and stokvels
- Authors: Sonti, Yolisa Wendy
- Date: 2018
- Subjects: Urban agriculture -- Economic aspects , Agriculture -- Finance Cooperative societies
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23142 , vital:30433
- Description: Agriculture has been identified as a strategy for sustainable development in an attempt to improve food security and alleviate poverty around the world. Urban agriculture is the practise of farming and gardening in urban and peri-urban areas. There has been a growing trend to involve innovative methods to urban agriculture due to lack of land in urban areas. Stokvels are informal saving groups popularly used in South Africa. This is one of the strategies families in South Africa use to generate income, as a result of the high rate of unemployment in the country. The income from stokvels is used by members to source food and sustain their families. This study aims to investigate the possibility of using stokvels in urban agriculture for entrepreneurial purposes to improve the level of food security and alleviate unemployment and increase the household income of families in South Africa. This study therefore reviews literature on urban agriculture and identifies its enablers and barriers. Literature on stokvels is also reviewed, the reasons for participation in stokvels are highlighted and the different types of stokvels are also identified. The literature that was reviewed on urban agriculture and stokvels informed the questionnaire of the study. A self-administered questionnaire was distributed to a representative sample of 152 stokvel members in the Nelson Mandela Bay Area. The results from the questionnaire were then analysed using univariate analysis and descriptive statistics. Multivariate analysis and inferential statistics were also used for data analysis. The findings of the study revealed that stokvel members know agriculture activities although they do not use their stokvel funds to participate in urban agriculture. The study found that stokvel members participate in stokvels as means to generate income for their households. It was also found that there is interest among stokvel members to use their stokvel funds in urban agriculture. A conceptual model of urban agriculture for stokvel members was developed from the study which enabled the possibility for future detailed research in testing the model.
- Full Text:
- Date Issued: 2018
- Authors: Sonti, Yolisa Wendy
- Date: 2018
- Subjects: Urban agriculture -- Economic aspects , Agriculture -- Finance Cooperative societies
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23142 , vital:30433
- Description: Agriculture has been identified as a strategy for sustainable development in an attempt to improve food security and alleviate poverty around the world. Urban agriculture is the practise of farming and gardening in urban and peri-urban areas. There has been a growing trend to involve innovative methods to urban agriculture due to lack of land in urban areas. Stokvels are informal saving groups popularly used in South Africa. This is one of the strategies families in South Africa use to generate income, as a result of the high rate of unemployment in the country. The income from stokvels is used by members to source food and sustain their families. This study aims to investigate the possibility of using stokvels in urban agriculture for entrepreneurial purposes to improve the level of food security and alleviate unemployment and increase the household income of families in South Africa. This study therefore reviews literature on urban agriculture and identifies its enablers and barriers. Literature on stokvels is also reviewed, the reasons for participation in stokvels are highlighted and the different types of stokvels are also identified. The literature that was reviewed on urban agriculture and stokvels informed the questionnaire of the study. A self-administered questionnaire was distributed to a representative sample of 152 stokvel members in the Nelson Mandela Bay Area. The results from the questionnaire were then analysed using univariate analysis and descriptive statistics. Multivariate analysis and inferential statistics were also used for data analysis. The findings of the study revealed that stokvel members know agriculture activities although they do not use their stokvel funds to participate in urban agriculture. The study found that stokvel members participate in stokvels as means to generate income for their households. It was also found that there is interest among stokvel members to use their stokvel funds in urban agriculture. A conceptual model of urban agriculture for stokvel members was developed from the study which enabled the possibility for future detailed research in testing the model.
- Full Text:
- Date Issued: 2018
Why municipalities do not comply and implement expanded public works programmes: a case study of the Buffalo City Metropolitan Municipality in South Africa
- Jikwana, Mvumelwano Valithuba
- Authors: Jikwana, Mvumelwano Valithuba
- Date: 2018
- Subjects: Local government -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22486 , vital:29975
- Description: The Expanded public works programme (EPWP) was a South African government initiative that was meant to fight poverty, reduce unemployment and develop skills for young people, women and people with disabilities. EPWP was to be implemented by the national, provincial and local governments in order to alleviate poverty and increase economic growth. The programme started with phase 1 in April 2004, where the objective was to create a minimum of 1 million job opportunities by March 2009. The target was achieved by the South African government, but many municipalities faced challenges as they were struggling to meet their own targets. EPWP phase 2 started in April 2009, where the target of creating 4.5 million work opportunities was set and it was meant to end in March 2014. Phase 3 was scheduled to start in April 2014 to March 2019. Buffalo City Metropolitan Municipality (BCMM) is a metropolitan municipality, which should implement EPWP, and it consists of the towns of East London, King Williams Town and Bisho. BCMM council accepted the EPWP structure in the financial year 2013/14, charging the Programme Manager to lead the EPWP unit, consisting of a single office to implement the programme. The municipality faced many challenges, in failing to meet the targets set by the National Department of Public Works (NDPW). These challenges include: the lack of political and administration commitment towards EPWP, lack of proper EPWP training and lack of accountability from Senior Management. Other challenges facing BCMM include: a lack of data capturers to consolidate EPWP information, lack of qualifies people to design and implement labour intensive projects and the shortage of staff within the EPWP unit, which was meant to support all departments. If the municipality can overcome all the challenges, the set targets can be met, unemployment can be reduced and poverty can be alleviated. There is an urgent need for the Mayor and Municipal Manager to commit themselves toward the full implementation of EPWP.
- Full Text:
- Date Issued: 2018
- Authors: Jikwana, Mvumelwano Valithuba
- Date: 2018
- Subjects: Local government -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/22486 , vital:29975
- Description: The Expanded public works programme (EPWP) was a South African government initiative that was meant to fight poverty, reduce unemployment and develop skills for young people, women and people with disabilities. EPWP was to be implemented by the national, provincial and local governments in order to alleviate poverty and increase economic growth. The programme started with phase 1 in April 2004, where the objective was to create a minimum of 1 million job opportunities by March 2009. The target was achieved by the South African government, but many municipalities faced challenges as they were struggling to meet their own targets. EPWP phase 2 started in April 2009, where the target of creating 4.5 million work opportunities was set and it was meant to end in March 2014. Phase 3 was scheduled to start in April 2014 to March 2019. Buffalo City Metropolitan Municipality (BCMM) is a metropolitan municipality, which should implement EPWP, and it consists of the towns of East London, King Williams Town and Bisho. BCMM council accepted the EPWP structure in the financial year 2013/14, charging the Programme Manager to lead the EPWP unit, consisting of a single office to implement the programme. The municipality faced many challenges, in failing to meet the targets set by the National Department of Public Works (NDPW). These challenges include: the lack of political and administration commitment towards EPWP, lack of proper EPWP training and lack of accountability from Senior Management. Other challenges facing BCMM include: a lack of data capturers to consolidate EPWP information, lack of qualifies people to design and implement labour intensive projects and the shortage of staff within the EPWP unit, which was meant to support all departments. If the municipality can overcome all the challenges, the set targets can be met, unemployment can be reduced and poverty can be alleviated. There is an urgent need for the Mayor and Municipal Manager to commit themselves toward the full implementation of EPWP.
- Full Text:
- Date Issued: 2018
A customer retention framework for the port of Ngqura container commodity
- Authors: Myoli, Chuma
- Date: 2017
- Subjects: Customer loyalty -- South Africa -- Port Elizabeth , Customer relations -- South Africa -- Port Elizabeth Harbors -- Economic aspects -- South Africa -- Port Elizabeth Shipping -- South Africa -- Port Elizabeth -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/14179 , vital:27440
- Description: The maritime sector plays an important role in economies across the globe. Ports in particular are the backbone of the economy of countries endowed with shorelines as they facilitate foreign trade through the importation and exportation of goods to and from their domestic markets. South Africa’s latest addition to its complimentary ports system, the Port of Ngqura, is positioned as a container transshipment hub and a gateway port to Africa with its world-class infrastructure and deep-water container berths at 18 metres, the deepest on the African continent. Ports, whose main mandate is the container commodity, struggle to retain customers as the container industry is a fickle one. As a result, the retention of transshipment container cargo customers remain a challenge for ports. In recent years, ports have to compete more aggressively for their participation in major logistics networks and these days, the ports of the same region are increasingly competing with each other. There are clusters of ports with the same type of supply located within a region competing with other clusters of ports in other regions. The main objective of this study was to propose a customer retention framework for the Port of Ngqura to be used as part of the marketing strategy to possibly retain customers, grow market share and to increase profits. The study focused on the effect of components such as value proposition, customer service quality, customer satisfaction, customer relationship management and customer loyalty on customer retention. After the exercise of testing statistical reliability, the researcher established that the measuring instrument for the component of value proposition was deemed unreliable and therefore, does not necessarily lead to customer retention for the Port of Ngqura. Nunnally (1978) recommends that instruments used in basic research have reliability of 0.70 or higher. The Cronbach Alpha score for the value proposition measuring scale was 0.41, which is below the recommended 0.70. The measuring instruments of the remaining four components of customer service quality, customer satisfaction, customer relationship management and customer loyalty as influencers of customer retention proved to be reliable due to the Cronbach Alpha score being above the recommended 0.70 for all four measuring instruments. In conclusion, this study showed the importance of customer retention and more importantly, how the mentioned reliable four components affect customer retention at the Port of Ngqura. Recommendations were presented by the author on how to integrate the components of customer retention into a retention framework that can contribute to the profitability of the port. The findings of this study led to the recommendation of the need for the Port of Ngqura to firstly, incorporate customer retention into overall marketing strategy and to thus be aggressive as customer relationship building is crucial in retaining customers and growing market share in today’s competitive port environment. Secondly, the port needs to segment its target customers, it is recommended that the target market be well defined, understood and segmented based on industry (shipping line, clearing and forwarding agency, fruit, automotive or wool) and amount of volumes and revenue brought to the Port of Ngqura. Thirdly, leadership involvement as at the strategic level of Transnet Group and Transnet National Ports Authority, executive leaders need to be involved in the implementation of customer retention for marketing of the port as they are the ones that have a high delegation of authority when it comes to decision making. It is also recommended that the measurement of success be clearly defined and linked to the objectives for the implementation of customer retention. The marketers and the Port of Ngqura, using customer relationship strategies, should devise ways of measuring loyalty to the port and the brand, the reputation of the port, service quality and customer satisfaction. Employee training is the most critical recommendation as they must be well trained and equipped to execute their duties, they must be knowledgeable about the maritime industry as well as the business of their customers, fully understand their customers’ needs and have customer empathy. Ports can also improve service quality by focusing on port and terminal efficiency by conducting benchmark studies with high ranked ports like the Port of Singapore as they are known for high levels of efficiency in the market. By improving service quality, the port will improve customer satisfaction and achieve customer loyalty and ultimately, retention.
- Full Text:
- Date Issued: 2017
- Authors: Myoli, Chuma
- Date: 2017
- Subjects: Customer loyalty -- South Africa -- Port Elizabeth , Customer relations -- South Africa -- Port Elizabeth Harbors -- Economic aspects -- South Africa -- Port Elizabeth Shipping -- South Africa -- Port Elizabeth -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/14179 , vital:27440
- Description: The maritime sector plays an important role in economies across the globe. Ports in particular are the backbone of the economy of countries endowed with shorelines as they facilitate foreign trade through the importation and exportation of goods to and from their domestic markets. South Africa’s latest addition to its complimentary ports system, the Port of Ngqura, is positioned as a container transshipment hub and a gateway port to Africa with its world-class infrastructure and deep-water container berths at 18 metres, the deepest on the African continent. Ports, whose main mandate is the container commodity, struggle to retain customers as the container industry is a fickle one. As a result, the retention of transshipment container cargo customers remain a challenge for ports. In recent years, ports have to compete more aggressively for their participation in major logistics networks and these days, the ports of the same region are increasingly competing with each other. There are clusters of ports with the same type of supply located within a region competing with other clusters of ports in other regions. The main objective of this study was to propose a customer retention framework for the Port of Ngqura to be used as part of the marketing strategy to possibly retain customers, grow market share and to increase profits. The study focused on the effect of components such as value proposition, customer service quality, customer satisfaction, customer relationship management and customer loyalty on customer retention. After the exercise of testing statistical reliability, the researcher established that the measuring instrument for the component of value proposition was deemed unreliable and therefore, does not necessarily lead to customer retention for the Port of Ngqura. Nunnally (1978) recommends that instruments used in basic research have reliability of 0.70 or higher. The Cronbach Alpha score for the value proposition measuring scale was 0.41, which is below the recommended 0.70. The measuring instruments of the remaining four components of customer service quality, customer satisfaction, customer relationship management and customer loyalty as influencers of customer retention proved to be reliable due to the Cronbach Alpha score being above the recommended 0.70 for all four measuring instruments. In conclusion, this study showed the importance of customer retention and more importantly, how the mentioned reliable four components affect customer retention at the Port of Ngqura. Recommendations were presented by the author on how to integrate the components of customer retention into a retention framework that can contribute to the profitability of the port. The findings of this study led to the recommendation of the need for the Port of Ngqura to firstly, incorporate customer retention into overall marketing strategy and to thus be aggressive as customer relationship building is crucial in retaining customers and growing market share in today’s competitive port environment. Secondly, the port needs to segment its target customers, it is recommended that the target market be well defined, understood and segmented based on industry (shipping line, clearing and forwarding agency, fruit, automotive or wool) and amount of volumes and revenue brought to the Port of Ngqura. Thirdly, leadership involvement as at the strategic level of Transnet Group and Transnet National Ports Authority, executive leaders need to be involved in the implementation of customer retention for marketing of the port as they are the ones that have a high delegation of authority when it comes to decision making. It is also recommended that the measurement of success be clearly defined and linked to the objectives for the implementation of customer retention. The marketers and the Port of Ngqura, using customer relationship strategies, should devise ways of measuring loyalty to the port and the brand, the reputation of the port, service quality and customer satisfaction. Employee training is the most critical recommendation as they must be well trained and equipped to execute their duties, they must be knowledgeable about the maritime industry as well as the business of their customers, fully understand their customers’ needs and have customer empathy. Ports can also improve service quality by focusing on port and terminal efficiency by conducting benchmark studies with high ranked ports like the Port of Singapore as they are known for high levels of efficiency in the market. By improving service quality, the port will improve customer satisfaction and achieve customer loyalty and ultimately, retention.
- Full Text:
- Date Issued: 2017
A leadership transfer framework to improve the retention rate in the private hotel industry
- Authors: Gregersen, Peter Carl
- Date: 2017
- Subjects: Corporate culture -- South Africa , Employee retention -- South Africa , Hospitality industry -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/7160 , vital:21284
- Description: The transference of knowledge and the creation of a knowledge vault within operations of the Hospitality sector is the cornerstone to the success of this dynamic contributor to the economy, not only as a skills developer, but also as a collective group of experts that unknowingly build a community of expertise that transfer knowledge amongst themselves within an organisation. Leadership that share knowledge, whether tacit or implied, leads to the development and knowledge growth from members to those who are exposed to the intricacies of decision making and business practices. This leads then to the skills development and retention of the participants who feel nurtured and fulfilled in the employment within the organisation and view themselves as valued members. The finding of this research reveals a correlation between knowledge sharing and the desire for job security that leads to the feeling of being nurtured and finding the employment positive and enjoyable. The transference of knowledge allows the receiver of the knowledge to develop to where the point of the receiver becoming an expert in their chosen field is attained and the collective of the mangers are developed to the level of a community of experts in their various fields. However the academic qualifications of leadership is low, the significance of this highlights the level of networking amongst themselves as paramount to the success of this multi million rand industry.
- Full Text:
- Date Issued: 2017
- Authors: Gregersen, Peter Carl
- Date: 2017
- Subjects: Corporate culture -- South Africa , Employee retention -- South Africa , Hospitality industry -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/7160 , vital:21284
- Description: The transference of knowledge and the creation of a knowledge vault within operations of the Hospitality sector is the cornerstone to the success of this dynamic contributor to the economy, not only as a skills developer, but also as a collective group of experts that unknowingly build a community of expertise that transfer knowledge amongst themselves within an organisation. Leadership that share knowledge, whether tacit or implied, leads to the development and knowledge growth from members to those who are exposed to the intricacies of decision making and business practices. This leads then to the skills development and retention of the participants who feel nurtured and fulfilled in the employment within the organisation and view themselves as valued members. The finding of this research reveals a correlation between knowledge sharing and the desire for job security that leads to the feeling of being nurtured and finding the employment positive and enjoyable. The transference of knowledge allows the receiver of the knowledge to develop to where the point of the receiver becoming an expert in their chosen field is attained and the collective of the mangers are developed to the level of a community of experts in their various fields. However the academic qualifications of leadership is low, the significance of this highlights the level of networking amongst themselves as paramount to the success of this multi million rand industry.
- Full Text:
- Date Issued: 2017
A proposed model for enterprise resource planning benefits for SMEs
- Authors: De Matos, Paulo
- Date: 2017
- Subjects: Small business -- South Africa Enterprise resource planning -- South Africa , Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/14971 , vital:28107
- Description: Small to medium sized enterprises (SMEs) play a significant role in global and national economies, both in developed and developing countries, contributing significantly to economic growth and job creation. Yet, SMEs face ongoing survival issues as their limited access to resources often constrains their ability to compete and realise their potential. Enterprise Resource Planning (ERP) systems are known to be a crucial component in realising benefits for any organisation and are seen as significant contributors to an organisation’s performance. However, only a portion of SMEs report that their value expectations have been met in adopting an ERP system. SMEs require a better understanding of how to extract value from ERP adoption in order to remain competitive. An on-going SME problem is a lack of low-level awareness of the benefits that an ERP system is capable of providing them. The problem is stated as “SMEs do not understand the benefits derived from the adoption of an ERP system”. The purpose of this treatise was to determine a clearer understanding of how ERP systems can be considered a technological innovation that may be exploited by an SME to deliver business value by increasing the performance of the SME and thereby increasing the SME’s competitive advantage. A literature review was conducted on ERP and SMEs which identified benefit models grounded in the theories of Diffusion of Innovation (DOI) and Resource Based View (RBV). DOI explains the benefits derived from ERP use as the technology diffuses throughout the social organisation and RBV measures the business value extracted from ERP adoption and use. A model for ERP benefits for SMEs was proposed based on the extant literature and empirical evaluation on a sample of 107 SYSPRO ERP users in South Africa. The model was statistically assessed as to the relationships between the independent variables of ease of use, collaboration, capabilities, efficiencies, analytics, industry sector and maturity against the dependent variable of ERP business value. The variables of analytics, capabilities and ease of use together explain 68.9% of the variance of ERP business value, while analytics and capabilities explain 53.8%. No significant relationship was found for efficiencies, collaboration, industry or maturity, being a measure of length of years’ experience in ERP use. The results indicate that SMEs perceive analytics to be a valuable determinant of ERP value contributing to the competitiveness of SMEs. The higher the SME focuses on analytics, the greater the organisation’s performance increases due to the enhancement of analytical-based decisions aiding in a better decision-making process. Capabilities are the degree to which an ERP system caters for the functional needs of the SME. This treatise argues that SMEs should pay particular focus on their operational requirements and whether the ERP system is capable of providing them as customisation of the ERP is costly. Organisational personnel utilising ERP must be comfortable utilising it. Perceptions as to an ERP’s complexity and usefulness define the ease-of-use. SMEs should consider the inherent aspects of a given ERP system that support the adoption rate of their personnel of an ERP system. Practically, SMEs should assess the degree of system intuitiveness both during ERP selection and during the adoption lifecycle phases. ERP providers should focus on the provisioning of aspects both in the software and during the implementation of an ERP system at an SME in ensuring the system is intuitive, useful, easy to use, functionally addresses the SME requirements simply and surfaces meaningful analytics in support of decision-making process.
- Full Text:
- Date Issued: 2017
- Authors: De Matos, Paulo
- Date: 2017
- Subjects: Small business -- South Africa Enterprise resource planning -- South Africa , Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/14971 , vital:28107
- Description: Small to medium sized enterprises (SMEs) play a significant role in global and national economies, both in developed and developing countries, contributing significantly to economic growth and job creation. Yet, SMEs face ongoing survival issues as their limited access to resources often constrains their ability to compete and realise their potential. Enterprise Resource Planning (ERP) systems are known to be a crucial component in realising benefits for any organisation and are seen as significant contributors to an organisation’s performance. However, only a portion of SMEs report that their value expectations have been met in adopting an ERP system. SMEs require a better understanding of how to extract value from ERP adoption in order to remain competitive. An on-going SME problem is a lack of low-level awareness of the benefits that an ERP system is capable of providing them. The problem is stated as “SMEs do not understand the benefits derived from the adoption of an ERP system”. The purpose of this treatise was to determine a clearer understanding of how ERP systems can be considered a technological innovation that may be exploited by an SME to deliver business value by increasing the performance of the SME and thereby increasing the SME’s competitive advantage. A literature review was conducted on ERP and SMEs which identified benefit models grounded in the theories of Diffusion of Innovation (DOI) and Resource Based View (RBV). DOI explains the benefits derived from ERP use as the technology diffuses throughout the social organisation and RBV measures the business value extracted from ERP adoption and use. A model for ERP benefits for SMEs was proposed based on the extant literature and empirical evaluation on a sample of 107 SYSPRO ERP users in South Africa. The model was statistically assessed as to the relationships between the independent variables of ease of use, collaboration, capabilities, efficiencies, analytics, industry sector and maturity against the dependent variable of ERP business value. The variables of analytics, capabilities and ease of use together explain 68.9% of the variance of ERP business value, while analytics and capabilities explain 53.8%. No significant relationship was found for efficiencies, collaboration, industry or maturity, being a measure of length of years’ experience in ERP use. The results indicate that SMEs perceive analytics to be a valuable determinant of ERP value contributing to the competitiveness of SMEs. The higher the SME focuses on analytics, the greater the organisation’s performance increases due to the enhancement of analytical-based decisions aiding in a better decision-making process. Capabilities are the degree to which an ERP system caters for the functional needs of the SME. This treatise argues that SMEs should pay particular focus on their operational requirements and whether the ERP system is capable of providing them as customisation of the ERP is costly. Organisational personnel utilising ERP must be comfortable utilising it. Perceptions as to an ERP’s complexity and usefulness define the ease-of-use. SMEs should consider the inherent aspects of a given ERP system that support the adoption rate of their personnel of an ERP system. Practically, SMEs should assess the degree of system intuitiveness both during ERP selection and during the adoption lifecycle phases. ERP providers should focus on the provisioning of aspects both in the software and during the implementation of an ERP system at an SME in ensuring the system is intuitive, useful, easy to use, functionally addresses the SME requirements simply and surfaces meaningful analytics in support of decision-making process.
- Full Text:
- Date Issued: 2017
A proposed service quality framework for multi-national supply logistics providers in the South African automotive industry
- Authors: Van Aswegen, Dawid Titus
- Date: 2017
- Subjects: Business logistics -- South Africa -- Management , Purchasing -- South Africa -- Management , Automobile industry and trade -- South Africa , Industrial procurement -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21307 , vital:29476
- Description: Managing a sustainable service business rests on two critical customer perceptions: Firstly, the perceived sufficiency of the value of the service, and secondly the level of value differentiation between the current service provider other service providers in the market. (DeSarbo, Ebbs, Fong & Snow, 2010; Parasuraman & Grewal, 2000) The direction for this study was prompted by the limited research available around service quality for Supply Logistics within the global automotive industry. The study identified the key factors that logistics service providers need to focus on when aligning their perceptions of service quality to that of their customers. The service gaps between customer and service provider perceptions are uncovered. Particular focus was given to: The definition gaps in service quality, The perceived level of service quality, and The size of service quality differentiation between service providers. The key finding of the study is that service differentiation is influenced by the ability of the Logistics Service Provider (LSP) to deliver a quality of service in line with the level of importance the various elements hold to the customer. The causal relationships offered a step wise understanding of improving the perceptions of customers. This perception forming process is outlined as follows: Firstly, create a common understanding of the definition of service quality and establish the comparative importance of the various elements. Having an understanding of how customers’ value service quality is a critical first step in delivering superior service. A proposed Service Quality Framework for multi-national Supply Logistics providers in the South African automotive industry Secondly, align efforts to achieve in accordance to the level of importance of the service elements. If this is achieved, LSP’s will retain positive differentiation to its competitors irrespective of the actions of those competitors. Lastly, LSP’s need to regularly review if their own perception of the service level (per element) is in line with that of the customer. The study created a service quality framework of 22 different service elements grouped in four service factors. The relative importance of these elements were uncovered. This offered insight for organizing the business around key service elements. Within Supply Logistics the operational-management-tools, engineering-skills, processes-stability and management-structure are typical elements around which customers form their perceptions. The quality of the direct staff holds the key to sustained customer satisfaction, much more so than the commercial arrangements, industry innovations and the prestige of the brand behind the service. This study laid a foundation from which future research can deeper explore the unique slant that geographical, organisational designation or customer brand lines hold on the service quality perception.
- Full Text:
- Date Issued: 2017
- Authors: Van Aswegen, Dawid Titus
- Date: 2017
- Subjects: Business logistics -- South Africa -- Management , Purchasing -- South Africa -- Management , Automobile industry and trade -- South Africa , Industrial procurement -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21307 , vital:29476
- Description: Managing a sustainable service business rests on two critical customer perceptions: Firstly, the perceived sufficiency of the value of the service, and secondly the level of value differentiation between the current service provider other service providers in the market. (DeSarbo, Ebbs, Fong & Snow, 2010; Parasuraman & Grewal, 2000) The direction for this study was prompted by the limited research available around service quality for Supply Logistics within the global automotive industry. The study identified the key factors that logistics service providers need to focus on when aligning their perceptions of service quality to that of their customers. The service gaps between customer and service provider perceptions are uncovered. Particular focus was given to: The definition gaps in service quality, The perceived level of service quality, and The size of service quality differentiation between service providers. The key finding of the study is that service differentiation is influenced by the ability of the Logistics Service Provider (LSP) to deliver a quality of service in line with the level of importance the various elements hold to the customer. The causal relationships offered a step wise understanding of improving the perceptions of customers. This perception forming process is outlined as follows: Firstly, create a common understanding of the definition of service quality and establish the comparative importance of the various elements. Having an understanding of how customers’ value service quality is a critical first step in delivering superior service. A proposed Service Quality Framework for multi-national Supply Logistics providers in the South African automotive industry Secondly, align efforts to achieve in accordance to the level of importance of the service elements. If this is achieved, LSP’s will retain positive differentiation to its competitors irrespective of the actions of those competitors. Lastly, LSP’s need to regularly review if their own perception of the service level (per element) is in line with that of the customer. The study created a service quality framework of 22 different service elements grouped in four service factors. The relative importance of these elements were uncovered. This offered insight for organizing the business around key service elements. Within Supply Logistics the operational-management-tools, engineering-skills, processes-stability and management-structure are typical elements around which customers form their perceptions. The quality of the direct staff holds the key to sustained customer satisfaction, much more so than the commercial arrangements, industry innovations and the prestige of the brand behind the service. This study laid a foundation from which future research can deeper explore the unique slant that geographical, organisational designation or customer brand lines hold on the service quality perception.
- Full Text:
- Date Issued: 2017
A proposed theoretical model for successful implementation of franchising in the South African chicken-based fast food industry
- Ekosse, Emmanuel Georges Ivo Ekosse
- Authors: Ekosse, Emmanuel Georges Ivo Ekosse
- Date: 2017
- Subjects: Franchises (Retail trade) -- South Africa , Fast food restaurants -- South Africa -- Management Chain restaurants -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/15567 , vital:28270
- Description: The purpose of this case study research effort was to develop and propose a theoretical model for the successful implementation of franchising in the South African chicken-based fast food industry. Design/Methodology/Approach - A single case with embedded units of a franchisor and a franchisee was initially adopted, but inaccessibility to respondents resulted in the adaptation of the study into a single holistic case. This is justified as the case serves a revelatory and explanatory purpose (Yin, 1994, p. 44). The case provided insight into the implementation processes of franchising in the South African chicken-based fast food industry; where franchised chicken-based concepts are leading the industry. The inaccessibility to original target respondents considered a limitation in the original research design. The limited contextual knowledge of the transcriber, and inexperience resulted in a sub-par transcript which slightly limited the interpretation of the data. Originality/Value – The case study examines the current implementation of franchising in the South African chicken-based fast food industry; with particular focus on the chicken-based fast food franchise systems which have consistently outperformed other types of fast food franchise systems. The proposed theoretical model can be applied in any industry or geographical location with an adjustment of the model‟s contextual considerations.
- Full Text:
- Date Issued: 2017
- Authors: Ekosse, Emmanuel Georges Ivo Ekosse
- Date: 2017
- Subjects: Franchises (Retail trade) -- South Africa , Fast food restaurants -- South Africa -- Management Chain restaurants -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/15567 , vital:28270
- Description: The purpose of this case study research effort was to develop and propose a theoretical model for the successful implementation of franchising in the South African chicken-based fast food industry. Design/Methodology/Approach - A single case with embedded units of a franchisor and a franchisee was initially adopted, but inaccessibility to respondents resulted in the adaptation of the study into a single holistic case. This is justified as the case serves a revelatory and explanatory purpose (Yin, 1994, p. 44). The case provided insight into the implementation processes of franchising in the South African chicken-based fast food industry; where franchised chicken-based concepts are leading the industry. The inaccessibility to original target respondents considered a limitation in the original research design. The limited contextual knowledge of the transcriber, and inexperience resulted in a sub-par transcript which slightly limited the interpretation of the data. Originality/Value – The case study examines the current implementation of franchising in the South African chicken-based fast food industry; with particular focus on the chicken-based fast food franchise systems which have consistently outperformed other types of fast food franchise systems. The proposed theoretical model can be applied in any industry or geographical location with an adjustment of the model‟s contextual considerations.
- Full Text:
- Date Issued: 2017
A real estate management framework for the public sector in South Africa
- Moleko, Thabang Vuyani Qaqambile
- Authors: Moleko, Thabang Vuyani Qaqambile
- Date: 2017
- Subjects: Real estate management -- South Africa , Real property -- South Africa Real estate development -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/19135 , vital:28776
- Description: Organisations have realised that fixed asset portfolio or real estate portfolio can be the second or third largest operating cost of an organisation. Management has not placed sufficient attention to how to treat real estate as a strategic asset that is part of corporate strategy. This is now called Corporate Real Estate Management (CREM) which is now embraced as a way of incorporating the strategy and management of real estate into the corporate strategy imperatives in the management of all successful organisations with a property portfolio. Property and land are part of the narrative of the painful legacy of apartheid and dispossession in South Africa. The South African government has a sizable property portfolio that should be supporting its strategic and necessary service delivery needs. The state property portfolio has an urgent maintenance backlog and concedes it has performed poor overall management of the portfolio. The rectification of the backlog and the new buildings are required at a significant cost to the taxpayer. The state has to start using CREM in the management of their public sector real estate assets(PSRE). The study seeks to see if public sector organisations have adopted the principles of CREM into their management of PSRE. The study has reviewed the variables of planning, processes, competencies, information, operations and structure around PSRE. These majority of these variables have been shown an influence on the wellbeing of the public-sector property portfolio and the functioning of public sector as a whole.
- Full Text:
- Date Issued: 2017
- Authors: Moleko, Thabang Vuyani Qaqambile
- Date: 2017
- Subjects: Real estate management -- South Africa , Real property -- South Africa Real estate development -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/19135 , vital:28776
- Description: Organisations have realised that fixed asset portfolio or real estate portfolio can be the second or third largest operating cost of an organisation. Management has not placed sufficient attention to how to treat real estate as a strategic asset that is part of corporate strategy. This is now called Corporate Real Estate Management (CREM) which is now embraced as a way of incorporating the strategy and management of real estate into the corporate strategy imperatives in the management of all successful organisations with a property portfolio. Property and land are part of the narrative of the painful legacy of apartheid and dispossession in South Africa. The South African government has a sizable property portfolio that should be supporting its strategic and necessary service delivery needs. The state property portfolio has an urgent maintenance backlog and concedes it has performed poor overall management of the portfolio. The rectification of the backlog and the new buildings are required at a significant cost to the taxpayer. The state has to start using CREM in the management of their public sector real estate assets(PSRE). The study seeks to see if public sector organisations have adopted the principles of CREM into their management of PSRE. The study has reviewed the variables of planning, processes, competencies, information, operations and structure around PSRE. These majority of these variables have been shown an influence on the wellbeing of the public-sector property portfolio and the functioning of public sector as a whole.
- Full Text:
- Date Issued: 2017
A sustainability assessment of the Inxuba Yethemba local municipality
- Authors: Van Lingen, Matthew
- Date: 2017
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/7056 , vital:21213
- Description: The aim of this research was to assess the sustainability of the Inxuba Yethemba local municipality with the goal that policy-makers would use the assessment recommendations to improve their decision-making. The United Nations Indicators for Sustainable Development framework (3rd Edition) was chosen to carry out the assessment because of its indicator selection and methodology for distinguishing which indicators were relevant or irrelevant for the assessment (United Nations, 2007). If an indicator showed that the situation was improving, it was assumed to help with the overall sustainability of the area (Hedayati-Moghadam, Eskandar Seidayi and Nouri, 2014; and United Nations, 2007). The indicators for environmental sustainability showed that the area is on an environmentally sustainable path (Du Toit, 2017; United Nations, 2007). While the indicators for social sustainability showed that the living standards of the population (measured by poverty, housing, and access to electricity amongst others) had increased which is a good indication for social sustainability. The indicators for education and labour productivity showed the opposite (CHDM a, 2012; CHDM a, 2014; United Nations, 2007). The indicators for the economy showed that the economy was not growing which is not a good indication for economic sustainability (CHDM a, 2012; CHDM a, 2014; United Nations, 2007). The recommendation to policy-makers is that developing labour productivity through education and skills training is the most important area to improve, and compiling regular sustainability assessments will improve their decision making. Another recommendation is that, because 65% of the households rely on the social grant (CHDM b, 2014) this cannot be withdrawn in the short term. Furthermore, if inflation were to develop into hyperinflation, the value of the social grants would deteriorate (Market Insight South Africa, 2016). A recommendation to policy makers is that more data collection is needed in order to do proper sustainability assessments. Overall, the municipality cannot be classified as sustainable mainly on account of the poor education system, high levels of unemployed and unskilled labour, and the social, and economic dependence that the municipality has on government spending.
- Full Text:
- Date Issued: 2017
- Authors: Van Lingen, Matthew
- Date: 2017
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/7056 , vital:21213
- Description: The aim of this research was to assess the sustainability of the Inxuba Yethemba local municipality with the goal that policy-makers would use the assessment recommendations to improve their decision-making. The United Nations Indicators for Sustainable Development framework (3rd Edition) was chosen to carry out the assessment because of its indicator selection and methodology for distinguishing which indicators were relevant or irrelevant for the assessment (United Nations, 2007). If an indicator showed that the situation was improving, it was assumed to help with the overall sustainability of the area (Hedayati-Moghadam, Eskandar Seidayi and Nouri, 2014; and United Nations, 2007). The indicators for environmental sustainability showed that the area is on an environmentally sustainable path (Du Toit, 2017; United Nations, 2007). While the indicators for social sustainability showed that the living standards of the population (measured by poverty, housing, and access to electricity amongst others) had increased which is a good indication for social sustainability. The indicators for education and labour productivity showed the opposite (CHDM a, 2012; CHDM a, 2014; United Nations, 2007). The indicators for the economy showed that the economy was not growing which is not a good indication for economic sustainability (CHDM a, 2012; CHDM a, 2014; United Nations, 2007). The recommendation to policy-makers is that developing labour productivity through education and skills training is the most important area to improve, and compiling regular sustainability assessments will improve their decision making. Another recommendation is that, because 65% of the households rely on the social grant (CHDM b, 2014) this cannot be withdrawn in the short term. Furthermore, if inflation were to develop into hyperinflation, the value of the social grants would deteriorate (Market Insight South Africa, 2016). A recommendation to policy makers is that more data collection is needed in order to do proper sustainability assessments. Overall, the municipality cannot be classified as sustainable mainly on account of the poor education system, high levels of unemployed and unskilled labour, and the social, and economic dependence that the municipality has on government spending.
- Full Text:
- Date Issued: 2017
A sustainable franchise venture framework for new franchises in South Africa
- Authors: George, Karen Jean
- Date: 2017
- Subjects: Franchises (Retail trade) -- South Africa New business enterprises -- South Africa , New business enterprises -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47948 , vital:40455
- Description: This paper proposes a franchise framework to gain better insight into identifying sustainable future franchise business ventures in South Africa. Many studies have confirmed that worldwide franchises offer more sustainable business growth for entrepreneurs and a higher success rate for start-up businesses, yet the problem persists of franchise failures and there are inconclusive reasons for these failures. By developing a franchise framework, the study aimed to contribute to possible solutions of South Africa’s high unemployment, as well as its poor performance in terms of entrepreneurial activity and economic development. The study proposed methods for improving the chances of success with franchise selection for franchisees through developing a franchise framework with specific emphasis on the sustainability of the business. By applying the proposed framework, the prospective franchisee could apply this framework in determining whether a particular franchise would provide a sound investment. Design/Methodology/Approach – A literature study was followed up with a case study research approach. The context was singular, namely the franchise restaurant industry in South Africa. Semi-structured interview questionnaires and recorded interviews were undertaken with embedded multiple units of analyses based on feedback from franchise industry experts, franchisees and a franchisor who owns restaurant franchises. The case study research explored the factors that contributed to the successful franchising business model of selected Spur Corporation Ltd. restaurant franchises, located in the Western Cape Province of South Africa. Key success factors, which were necessary to maintain and establish a sustainable franchise that has competitive edge over its competitors, were explored in this research.
- Full Text:
- Date Issued: 2017
- Authors: George, Karen Jean
- Date: 2017
- Subjects: Franchises (Retail trade) -- South Africa New business enterprises -- South Africa , New business enterprises -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47948 , vital:40455
- Description: This paper proposes a franchise framework to gain better insight into identifying sustainable future franchise business ventures in South Africa. Many studies have confirmed that worldwide franchises offer more sustainable business growth for entrepreneurs and a higher success rate for start-up businesses, yet the problem persists of franchise failures and there are inconclusive reasons for these failures. By developing a franchise framework, the study aimed to contribute to possible solutions of South Africa’s high unemployment, as well as its poor performance in terms of entrepreneurial activity and economic development. The study proposed methods for improving the chances of success with franchise selection for franchisees through developing a franchise framework with specific emphasis on the sustainability of the business. By applying the proposed framework, the prospective franchisee could apply this framework in determining whether a particular franchise would provide a sound investment. Design/Methodology/Approach – A literature study was followed up with a case study research approach. The context was singular, namely the franchise restaurant industry in South Africa. Semi-structured interview questionnaires and recorded interviews were undertaken with embedded multiple units of analyses based on feedback from franchise industry experts, franchisees and a franchisor who owns restaurant franchises. The case study research explored the factors that contributed to the successful franchising business model of selected Spur Corporation Ltd. restaurant franchises, located in the Western Cape Province of South Africa. Key success factors, which were necessary to maintain and establish a sustainable franchise that has competitive edge over its competitors, were explored in this research.
- Full Text:
- Date Issued: 2017