VoIP : a corporate governance approach to avoid the risk of civil liability
- Authors: Gerber, Tian Johannes
- Date: 2012
- Subjects: Internet telephony -- Security measures , Telecommunication policy -- South Africa , Computer network protocols -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9812 , http://hdl.handle.net/10948/d1016272
- Description: Since the deregulation of Voice over Internet Protocol (VoIP) in 2005, many South African organizations are now attempting to leverage its cost saving and competitive values. However, it has been recently cited that VoIP is one of the greatest new risks to organizations and this risk is cited to increase Information Security insurance premiums in the near future. Due to the dynamic nature of the VoIP technology, regulatory and legislative concerns such as lawful interception of communications and privacy may also contribute to business risk. In order to leverage value from the VoIP implementation, an organization should implement the technology with knowledge of the potential risk of civil liability. This is further highlighted by the King III Report which indicates that the Directors of an organization should be ultimately responsible for Corporate Governance and, therefore, IT Governance and Information Security Governance. The report goes further to say that any newly implemented technology, such as VoIP, should comply with all South African legislation and regulations. This responsibility encourages the practice of both due care and due diligence. However, recent trends exercised by Information Security professionals, responsible for drafting Information Security policies and related procedures, often neglect the regulatory requirements and choose to only implement international best practices with no consideration of the risk of civil liability. Although these best practice frameworks may inadvertently comply with existing local legislation, a chance of an oversight is possible. Oversights may not only result in criminal sanctions, but also civil action due to losses or damages suffered. With regard to implementing VoIP, good Corporate Governance could potentially be ensured through the use of both identified regulations and relevant international best practices. This dissertation aims to aid organizations in avoiding or at least mitigating the risk of civil liability to better leverage VoIP’s value, through good Corporate Governance practices. This should aid in the exercise of due care and due diligence when implementing VoIP as a means of conducting business communication.
- Full Text:
- Date Issued: 2012
- Authors: Gerber, Tian Johannes
- Date: 2012
- Subjects: Internet telephony -- Security measures , Telecommunication policy -- South Africa , Computer network protocols -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9812 , http://hdl.handle.net/10948/d1016272
- Description: Since the deregulation of Voice over Internet Protocol (VoIP) in 2005, many South African organizations are now attempting to leverage its cost saving and competitive values. However, it has been recently cited that VoIP is one of the greatest new risks to organizations and this risk is cited to increase Information Security insurance premiums in the near future. Due to the dynamic nature of the VoIP technology, regulatory and legislative concerns such as lawful interception of communications and privacy may also contribute to business risk. In order to leverage value from the VoIP implementation, an organization should implement the technology with knowledge of the potential risk of civil liability. This is further highlighted by the King III Report which indicates that the Directors of an organization should be ultimately responsible for Corporate Governance and, therefore, IT Governance and Information Security Governance. The report goes further to say that any newly implemented technology, such as VoIP, should comply with all South African legislation and regulations. This responsibility encourages the practice of both due care and due diligence. However, recent trends exercised by Information Security professionals, responsible for drafting Information Security policies and related procedures, often neglect the regulatory requirements and choose to only implement international best practices with no consideration of the risk of civil liability. Although these best practice frameworks may inadvertently comply with existing local legislation, a chance of an oversight is possible. Oversights may not only result in criminal sanctions, but also civil action due to losses or damages suffered. With regard to implementing VoIP, good Corporate Governance could potentially be ensured through the use of both identified regulations and relevant international best practices. This dissertation aims to aid organizations in avoiding or at least mitigating the risk of civil liability to better leverage VoIP’s value, through good Corporate Governance practices. This should aid in the exercise of due care and due diligence when implementing VoIP as a means of conducting business communication.
- Full Text:
- Date Issued: 2012
Value delivered by private game reserves in South Africa : a comparison of visitors' and managers' perceptions
- Authors: Theron, Elizna
- Date: 2012
- Subjects: Tourism -- South Africa , Ecotourism -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9374 , http://hdl.handle.net/10948/d1019980
- Description: The uniqueness of the wildlife and the luxurious nature of South African private game reserves could be seen as a valuable niche in the South African tourism market and for this reason make South Africa a desired destination. Due to complex visitor needs and demands regarding price, service, social connection, authenticity, quality or image, value perceptions will differ in terms of visitors’ experiences. If managers do not understand these value requirements, differences might exist between consumers’ and service providers’ perceptions of value. To maintain visitor satisfaction, loyalty and intention for return to the reserves, managers should continue to provide valued offerings and improve their visitors’ wildlife experience. This research investigated visitors’ perceptions of the value delivered by private game reserves in South Africa and compared these with reserve managers’ perceptions of the value delivered. The results of this research study could contribute to a better understanding of perceived value, which in turn could enhance the success of the private game reserves. The literature contextualised the South African private game reserve as part of wildlife tourism, the wildlife tourism offering and the characteristics of wildlife visitors. An overview of customer value, customer value models showing their development over time, and the conceptual framework of the current study was provided. The resulting conceptual model was used to evaluate managers’ and visitors’ perceptions of Quality, Monetary price, Behavioural price, Reputation, Emotional response, Social value and Novelty value delivered by South African private game reserves. The empirical data was collected by means of a survey, using two structured self-administered electronic questionnaires administered to the managers of, and the visitors to, private game reserves. One hundred and sixty two visitors and 30 managers participated in the survey. By performing exploratory factor analysis it was found that the seven value factors were consistent with the value dimensions reported in the literature. These were labelled as Quality, Emotional response, Monetary price, Reputation, Novelty value, Social value and Behavioural price. Most of managers’ perceptions of value provided exceeded visitors’ perceptions of value received. Both managers and visitors rated value items related to Emotional response highly. Considerably more managers (17 percent) thought that the reserve experience can be associated with good service, opposed to only 4 percent of visitors who perceived the service to be good. On the other hand, a larger proportion of visitors (29%) than the managers (20 percent) perceived the reserve experience as relaxing. Managers rated eleven of the thirteen game reserve attributes more positively than what the visitors did. Of these attributes, accommodation services, protection of the natural environment, game drives and service delivery, showed significant differences. It is recommended that South African private game reserve managers: • conduct market research to get a better understanding of what delights visitors. Research should be conducted on a regular basis to ensure management stays current with visitors’ changing needs; • determine whether the prices charged reflect the quality of the physical offerings, service delivery and the time and effort visitors spent to obtain the offering; • use the adventurous activities offered at the reserves as part of their promotional campaigns to attract adventure tourists; • train service delivery staff and game drive guides to educate visitors on the history, culture and eco-friendly practices related to their reserve; • always deliver superior service to ensure memorable wildlife experiences, value for money and exceed visitors’ expectations; • continue using websites, social media and magazines to inform the target market about the reserve offerings; and • stay in regular contact with visitors through social media, newsletters, blogs, follow up emails/calls or face to face discussions at the reserve.
- Full Text:
- Date Issued: 2012
- Authors: Theron, Elizna
- Date: 2012
- Subjects: Tourism -- South Africa , Ecotourism -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9374 , http://hdl.handle.net/10948/d1019980
- Description: The uniqueness of the wildlife and the luxurious nature of South African private game reserves could be seen as a valuable niche in the South African tourism market and for this reason make South Africa a desired destination. Due to complex visitor needs and demands regarding price, service, social connection, authenticity, quality or image, value perceptions will differ in terms of visitors’ experiences. If managers do not understand these value requirements, differences might exist between consumers’ and service providers’ perceptions of value. To maintain visitor satisfaction, loyalty and intention for return to the reserves, managers should continue to provide valued offerings and improve their visitors’ wildlife experience. This research investigated visitors’ perceptions of the value delivered by private game reserves in South Africa and compared these with reserve managers’ perceptions of the value delivered. The results of this research study could contribute to a better understanding of perceived value, which in turn could enhance the success of the private game reserves. The literature contextualised the South African private game reserve as part of wildlife tourism, the wildlife tourism offering and the characteristics of wildlife visitors. An overview of customer value, customer value models showing their development over time, and the conceptual framework of the current study was provided. The resulting conceptual model was used to evaluate managers’ and visitors’ perceptions of Quality, Monetary price, Behavioural price, Reputation, Emotional response, Social value and Novelty value delivered by South African private game reserves. The empirical data was collected by means of a survey, using two structured self-administered electronic questionnaires administered to the managers of, and the visitors to, private game reserves. One hundred and sixty two visitors and 30 managers participated in the survey. By performing exploratory factor analysis it was found that the seven value factors were consistent with the value dimensions reported in the literature. These were labelled as Quality, Emotional response, Monetary price, Reputation, Novelty value, Social value and Behavioural price. Most of managers’ perceptions of value provided exceeded visitors’ perceptions of value received. Both managers and visitors rated value items related to Emotional response highly. Considerably more managers (17 percent) thought that the reserve experience can be associated with good service, opposed to only 4 percent of visitors who perceived the service to be good. On the other hand, a larger proportion of visitors (29%) than the managers (20 percent) perceived the reserve experience as relaxing. Managers rated eleven of the thirteen game reserve attributes more positively than what the visitors did. Of these attributes, accommodation services, protection of the natural environment, game drives and service delivery, showed significant differences. It is recommended that South African private game reserve managers: • conduct market research to get a better understanding of what delights visitors. Research should be conducted on a regular basis to ensure management stays current with visitors’ changing needs; • determine whether the prices charged reflect the quality of the physical offerings, service delivery and the time and effort visitors spent to obtain the offering; • use the adventurous activities offered at the reserves as part of their promotional campaigns to attract adventure tourists; • train service delivery staff and game drive guides to educate visitors on the history, culture and eco-friendly practices related to their reserve; • always deliver superior service to ensure memorable wildlife experiences, value for money and exceed visitors’ expectations; • continue using websites, social media and magazines to inform the target market about the reserve offerings; and • stay in regular contact with visitors through social media, newsletters, blogs, follow up emails/calls or face to face discussions at the reserve.
- Full Text:
- Date Issued: 2012
User experience metrics for Dr Math
- Authors: Ngaye, Zonke
- Date: 2012
- Subjects: Mathematics -- Data processing , Mathematical models , Mathematics -- Study and teaching , Numerical analysis
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9799 , http://hdl.handle.net/10948/d1012036 , Mathematics -- Data processing , Mathematical models , Mathematics -- Study and teaching , Numerical analysis
- Description: The purpose of this research study is to propose guidelines for providing a positive user experience for pupils using Dr Math®. User experience was found to have a positive impact on the acceptance and adoption of a product. Thus the proposed guidelines contribute in maximizing the adoption and acceptance of Dr Math® among pupils. This study begins with an introductory chapter that describes the problem that forms the basis for this research. The chapter defines the objectives that this study is intended to achieve in order to accomplish its ultimate goal. The methodology followed to conduct this research study as well as its scope are also defined here. The results from a preliminary survey revealed that despite its potential accessibility, Dr Math® has a low adoption rate. However, when compared to other mobile learning (m-learning) applications for mathematics learning, Dr Math® is more popular. Thus Dr Math® was selected as a case for study. Chapter 2 of this study provides a detailed description of Dr Math® as a local mobile application for mathematics learning. It was found that the affordability and accessibility of Dr Math® did not necessarily imply a high adoption rate. There are various possible barriers to its low adoption. User experience (UX), which is the focus of this study, is one of them. Thus, a subsequent chapter deals with UX. Chapter 3 discusses UX, its scope, components and definition and places particular emphasis on its significance in the success of any product. The chapter also highlights the characteristics of a positive UX and the importance of designing for this outcome. In Chapter 4, a discussion and justification of the methodology used to conduct this research is discussed. This study primarily employs a qualitative inductive approach within an interpretivism paradigm. An exploratory single case study was used to obtain an in-depth analysis of the case. Data was collected using Dr Math® log files as a documentary source. Gathered data was then analysed and organized into themes and categories using qualitative content analysis as outlined in Chapter 5. Also the findings obtained from the results, which are mainly the factors that were found to have an impact on the user interaction with Dr Math®, are presented here. The identified factors served as a basis from which the guidelines presented in Chapter 6 were developed. Chapter 7 presents the conclusions and recommendations of the research. From both theoretical and empirical work, it was concluded that Dr Math® has the potential to improve mathematics learning in South Africa. Its adoption rate, however, is not satisfying: hence, the investigation of the factors impacting on the user interaction with Dr Math®, from which the proposed guidelines are based.
- Full Text:
- Date Issued: 2012
- Authors: Ngaye, Zonke
- Date: 2012
- Subjects: Mathematics -- Data processing , Mathematical models , Mathematics -- Study and teaching , Numerical analysis
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9799 , http://hdl.handle.net/10948/d1012036 , Mathematics -- Data processing , Mathematical models , Mathematics -- Study and teaching , Numerical analysis
- Description: The purpose of this research study is to propose guidelines for providing a positive user experience for pupils using Dr Math®. User experience was found to have a positive impact on the acceptance and adoption of a product. Thus the proposed guidelines contribute in maximizing the adoption and acceptance of Dr Math® among pupils. This study begins with an introductory chapter that describes the problem that forms the basis for this research. The chapter defines the objectives that this study is intended to achieve in order to accomplish its ultimate goal. The methodology followed to conduct this research study as well as its scope are also defined here. The results from a preliminary survey revealed that despite its potential accessibility, Dr Math® has a low adoption rate. However, when compared to other mobile learning (m-learning) applications for mathematics learning, Dr Math® is more popular. Thus Dr Math® was selected as a case for study. Chapter 2 of this study provides a detailed description of Dr Math® as a local mobile application for mathematics learning. It was found that the affordability and accessibility of Dr Math® did not necessarily imply a high adoption rate. There are various possible barriers to its low adoption. User experience (UX), which is the focus of this study, is one of them. Thus, a subsequent chapter deals with UX. Chapter 3 discusses UX, its scope, components and definition and places particular emphasis on its significance in the success of any product. The chapter also highlights the characteristics of a positive UX and the importance of designing for this outcome. In Chapter 4, a discussion and justification of the methodology used to conduct this research is discussed. This study primarily employs a qualitative inductive approach within an interpretivism paradigm. An exploratory single case study was used to obtain an in-depth analysis of the case. Data was collected using Dr Math® log files as a documentary source. Gathered data was then analysed and organized into themes and categories using qualitative content analysis as outlined in Chapter 5. Also the findings obtained from the results, which are mainly the factors that were found to have an impact on the user interaction with Dr Math®, are presented here. The identified factors served as a basis from which the guidelines presented in Chapter 6 were developed. Chapter 7 presents the conclusions and recommendations of the research. From both theoretical and empirical work, it was concluded that Dr Math® has the potential to improve mathematics learning in South Africa. Its adoption rate, however, is not satisfying: hence, the investigation of the factors impacting on the user interaction with Dr Math®, from which the proposed guidelines are based.
- Full Text:
- Date Issued: 2012
The influence of persons and marketing related variables on consumers purchasing of environmentally-friendly products
- Authors: Jonas, Altouise Glowdean
- Date: 2012
- Subjects: Consumer behavior , Marketing research , Natural resources , Human ecology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9368 , http://hdl.handle.net/10948/d1011098 , Consumer behavior , Marketing research , Natural resources , Human ecology
- Description: The human environment is under serious threat as natural resources such as air, water and forests are being overused. Worldwide, people have become more aware of the threatening situation and consequently many more individuals are showing concern for the environment. Often this concern is not displayed in consumers’ purchasing behaviour, as consumers who claim to be concerned about the environment are not necessarily consuming or showing a preference for environmentally–friendly products. This study examined two sets of variables, namely, person related and marketing related factors, and determined the extent to which these factors influence consumers’ behaviour when buying environmentallyfriendly products. The empirical data was collected by means of a survey, using self-administered questionnaires distributed to adult employed consumers residing in Port Elizabeth. Two hundred usable questionnaires were received. Three person related factors, namely, norms, environmental concern and environmental knowledge, and four marketing related factors, namely, price, product, place and promotion - were found to influence respondents’ behaviour when purchasing environmentally-friendly products. Environmental concern explained the largest portion of variation in purchase behaviour, while promotion explained the smallest portion of variation. Significant differences in the influence of age were found for norms, nvironmental concern, environmental knowledge and price. It is recommended that suppliers of environmentally-friendly products should ensure that these products are located at outlets which are convenient to consumers; more should be done by the relevant stakeholders to increase environmental knowledge and educate South Africans about the benefits of leading a more environmentally-friendly lifestyle; marketers find more innovative methods to convince consumers to act on their environmental concern; further attempts be made to minimise the price difference between environmentally-friendly products and traditional products; marketers should pay more attention to advertisements promoting environmentally-friendly products to ensure that these appeal to their target markets; and the performance of environmentally-friendly products should be on a par with the performance of traditional products.
- Full Text:
- Date Issued: 2012
- Authors: Jonas, Altouise Glowdean
- Date: 2012
- Subjects: Consumer behavior , Marketing research , Natural resources , Human ecology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9368 , http://hdl.handle.net/10948/d1011098 , Consumer behavior , Marketing research , Natural resources , Human ecology
- Description: The human environment is under serious threat as natural resources such as air, water and forests are being overused. Worldwide, people have become more aware of the threatening situation and consequently many more individuals are showing concern for the environment. Often this concern is not displayed in consumers’ purchasing behaviour, as consumers who claim to be concerned about the environment are not necessarily consuming or showing a preference for environmentally–friendly products. This study examined two sets of variables, namely, person related and marketing related factors, and determined the extent to which these factors influence consumers’ behaviour when buying environmentallyfriendly products. The empirical data was collected by means of a survey, using self-administered questionnaires distributed to adult employed consumers residing in Port Elizabeth. Two hundred usable questionnaires were received. Three person related factors, namely, norms, environmental concern and environmental knowledge, and four marketing related factors, namely, price, product, place and promotion - were found to influence respondents’ behaviour when purchasing environmentally-friendly products. Environmental concern explained the largest portion of variation in purchase behaviour, while promotion explained the smallest portion of variation. Significant differences in the influence of age were found for norms, nvironmental concern, environmental knowledge and price. It is recommended that suppliers of environmentally-friendly products should ensure that these products are located at outlets which are convenient to consumers; more should be done by the relevant stakeholders to increase environmental knowledge and educate South Africans about the benefits of leading a more environmentally-friendly lifestyle; marketers find more innovative methods to convince consumers to act on their environmental concern; further attempts be made to minimise the price difference between environmentally-friendly products and traditional products; marketers should pay more attention to advertisements promoting environmentally-friendly products to ensure that these appeal to their target markets; and the performance of environmentally-friendly products should be on a par with the performance of traditional products.
- Full Text:
- Date Issued: 2012
The impact of customer relationship management on retail banking using self-service channels
- Authors: Bothma, Tracy
- Date: 2012
- Subjects: Banks and banking -- Customer services , Service industries -- Technological innovations , Customer relations -- Management , Consumer satisfaction
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9346 , http://hdl.handle.net/10948/d1013654
- Description: If you do not own the latest technology today it is thought that you are left behind in this technology driven age. More businesses use Self- Service channels to accommodate the increasing demands of customers. It has been said that the use of self-service channels can reduce input costs, increase efficiency and improve customer service. Unfortunately, many customers are left unsatisfied because retail banks are moving away from the human interaction when visiting a branch or advise customers to use their self-service channels, sometimes without any assistance. This causes customers to move banks, complain and in so doing reduce profits and customer relationships with their banks.This research’s main objective was to determine the impact of customer relationship management on retail banks that make use of self-service channels. A theoretical overview of self-service channels and customer relationship management was given. Advantages and disadvantages of each option were explored. The researcher wanted to explore the relation between customers using self-service channels and the assistance and protection provided by retail banks. The customer experience questionnaire used in this research asked retail banking customers from the South African population to determine how customers perceive and experience their banks’ self-service channels and customer service. Many questions relating to their needs and wants with regards to banking have been explored. The results show that most customers are satisfied with their banks in general but do feel that the banks can improve their customer service and assistance with regards to using self-service channels like ATM’s, online and telephone banking and E-Wallet. It has concluded that most customers choose their banks based on advertisements and other media, not customer service, product range or word-of-mouth. The general perception is that customers say that their bank charges do justify the customer service received.
- Full Text:
- Date Issued: 2012
- Authors: Bothma, Tracy
- Date: 2012
- Subjects: Banks and banking -- Customer services , Service industries -- Technological innovations , Customer relations -- Management , Consumer satisfaction
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9346 , http://hdl.handle.net/10948/d1013654
- Description: If you do not own the latest technology today it is thought that you are left behind in this technology driven age. More businesses use Self- Service channels to accommodate the increasing demands of customers. It has been said that the use of self-service channels can reduce input costs, increase efficiency and improve customer service. Unfortunately, many customers are left unsatisfied because retail banks are moving away from the human interaction when visiting a branch or advise customers to use their self-service channels, sometimes without any assistance. This causes customers to move banks, complain and in so doing reduce profits and customer relationships with their banks.This research’s main objective was to determine the impact of customer relationship management on retail banks that make use of self-service channels. A theoretical overview of self-service channels and customer relationship management was given. Advantages and disadvantages of each option were explored. The researcher wanted to explore the relation between customers using self-service channels and the assistance and protection provided by retail banks. The customer experience questionnaire used in this research asked retail banking customers from the South African population to determine how customers perceive and experience their banks’ self-service channels and customer service. Many questions relating to their needs and wants with regards to banking have been explored. The results show that most customers are satisfied with their banks in general but do feel that the banks can improve their customer service and assistance with regards to using self-service channels like ATM’s, online and telephone banking and E-Wallet. It has concluded that most customers choose their banks based on advertisements and other media, not customer service, product range or word-of-mouth. The general perception is that customers say that their bank charges do justify the customer service received.
- Full Text:
- Date Issued: 2012
The effectiveness of agricultural extension as perceived by small scale farm holders
- Authors: Olufayo, Ayowumi Motunrayo
- Date: 2012
- Subjects: Agricultural extension work -- South Africa , Agriculture -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10592 , http://hdl.handle.net/10948/d1019765
- Description: Empirical studies have suggested that agricultural extension can increase agricultural productivity. However, the increase in productivity is dependent on a number of issues. As a result, this particular study was conducted among farmers in order to examine the relationship between the provision of extension services and increased productivity in a regional context. The perceptions of vegetable home gardeners resident in the Nelson Mandela Metropolitan area, who participated in the Siyazondla Homestead Production Programme, formed the source of the primary data. The views of these farmers were analysed to determine how extension services affected their performance. The findings revealed that the farmers have a good perception of the extension services, although this negatively correlates with their level of performance. In addition, the data indicate that farmers who had a poor perception of extension services tend to achieve high production while those with a good impression of services had a poor performance. It was however observed that level of education, farming experience and exposure to print media influenced the responses that were captured in the study.
- Full Text:
- Date Issued: 2012
- Authors: Olufayo, Ayowumi Motunrayo
- Date: 2012
- Subjects: Agricultural extension work -- South Africa , Agriculture -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10592 , http://hdl.handle.net/10948/d1019765
- Description: Empirical studies have suggested that agricultural extension can increase agricultural productivity. However, the increase in productivity is dependent on a number of issues. As a result, this particular study was conducted among farmers in order to examine the relationship between the provision of extension services and increased productivity in a regional context. The perceptions of vegetable home gardeners resident in the Nelson Mandela Metropolitan area, who participated in the Siyazondla Homestead Production Programme, formed the source of the primary data. The views of these farmers were analysed to determine how extension services affected their performance. The findings revealed that the farmers have a good perception of the extension services, although this negatively correlates with their level of performance. In addition, the data indicate that farmers who had a poor perception of extension services tend to achieve high production while those with a good impression of services had a poor performance. It was however observed that level of education, farming experience and exposure to print media influenced the responses that were captured in the study.
- Full Text:
- Date Issued: 2012
The development of an optimised rotor software design tool to improve performance of small horizontal axis wind turbines
- Authors: Newey, Kerryn Brett
- Date: 2012
- Subjects: Wind turbines -- Design , Wind power , Turbines -- Design
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9620 , http://hdl.handle.net/10948/d1009431 , Wind turbines -- Design , Wind power , Turbines -- Design
- Description: Horizontal axis wind turbines are by far the most common and well understood forms of wind turbine. Typically a large amount of research and development has been invested in the technology of large scale wind turbines. Unfortunately, development of small machines (rotor diameter smaller than 10 metres) has not been as forthcoming. The advantages of small turbines are that they are accessible to the individual consumer and they are a very attractive project for the home builder. The disadvantage of small turbines is that due to the negative influence of economies of scale, they tend to be costly in relation to their power output and suffer from a long-term return on investment. Furthermore, trends in the wind industry have shown that smaller machines tend to be relatively simple devices that have been developed with very little research and development. As a result, small turbines can be inefficient, unreliable and expensive to maintain. In many cases rotor design is less than optimal, with very little blade refinement. This is especially critical for small rotors due to low Reynolds Number operation. Further exacerbating the problem is that the rotors are typically not well matched to the generator. In many cases the machines are not suited to the wind speed range in which they are designed to operate, reducing the financial viability due to poor performance. It is envisaged that by applying optimising techniques and automating some of the design complexities into a software design tool, more cost-effective and viable machines can be developed that will deliver improved performance and therefore become more financially viable.
- Full Text:
- Date Issued: 2012
- Authors: Newey, Kerryn Brett
- Date: 2012
- Subjects: Wind turbines -- Design , Wind power , Turbines -- Design
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9620 , http://hdl.handle.net/10948/d1009431 , Wind turbines -- Design , Wind power , Turbines -- Design
- Description: Horizontal axis wind turbines are by far the most common and well understood forms of wind turbine. Typically a large amount of research and development has been invested in the technology of large scale wind turbines. Unfortunately, development of small machines (rotor diameter smaller than 10 metres) has not been as forthcoming. The advantages of small turbines are that they are accessible to the individual consumer and they are a very attractive project for the home builder. The disadvantage of small turbines is that due to the negative influence of economies of scale, they tend to be costly in relation to their power output and suffer from a long-term return on investment. Furthermore, trends in the wind industry have shown that smaller machines tend to be relatively simple devices that have been developed with very little research and development. As a result, small turbines can be inefficient, unreliable and expensive to maintain. In many cases rotor design is less than optimal, with very little blade refinement. This is especially critical for small rotors due to low Reynolds Number operation. Further exacerbating the problem is that the rotors are typically not well matched to the generator. In many cases the machines are not suited to the wind speed range in which they are designed to operate, reducing the financial viability due to poor performance. It is envisaged that by applying optimising techniques and automating some of the design complexities into a software design tool, more cost-effective and viable machines can be developed that will deliver improved performance and therefore become more financially viable.
- Full Text:
- Date Issued: 2012
The development of a programmable engine management system for a formula student race vehicle
- Authors: Parmar, Hiten
- Date: 2012
- Subjects: Automobiles -- Motors -- Computer control systems , Automotive computers
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9601 , http://hdl.handle.net/10948/d1010957 , Automobiles -- Motors -- Computer control systems , Automotive computers
- Full Text:
- Date Issued: 2012
- Authors: Parmar, Hiten
- Date: 2012
- Subjects: Automobiles -- Motors -- Computer control systems , Automotive computers
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9601 , http://hdl.handle.net/10948/d1010957 , Automobiles -- Motors -- Computer control systems , Automotive computers
- Full Text:
- Date Issued: 2012
Problems encountered with the implementation of an activity-based costing system
- Authors: Konan, Nangan Christian
- Date: 2012
- Subjects: Managerial accounting , Cost allocation
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:8979 , http://hdl.handle.net/10948/d1018653
- Description: The activity-based costing (ABC) system is a cost allocation technique which appears to have many benefits over the traditional costing systems. However, companies that have attempted to implement ABC have encountered various difficulties. Thus, there is a need to investigate the problems faced by companies while implementing ABC. The main objective of this study was to find solutions to overcome the problems encountered by South African companies during the implementation of an activity-based costing system.
- Full Text:
- Date Issued: 2012
- Authors: Konan, Nangan Christian
- Date: 2012
- Subjects: Managerial accounting , Cost allocation
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:8979 , http://hdl.handle.net/10948/d1018653
- Description: The activity-based costing (ABC) system is a cost allocation technique which appears to have many benefits over the traditional costing systems. However, companies that have attempted to implement ABC have encountered various difficulties. Thus, there is a need to investigate the problems faced by companies while implementing ABC. The main objective of this study was to find solutions to overcome the problems encountered by South African companies during the implementation of an activity-based costing system.
- Full Text:
- Date Issued: 2012
Optimised small scale reative compensation for Eskom's Albany-Wesley 66/22Kv transmission system
- Authors: Ndimurwimo, Alexis
- Date: 2012
- Subjects: Capacitors , Electric capacity , Power transmission , Voltage regulators
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9597 , http://hdl.handle.net/10948/d1008156 , Capacitors , Electric capacity , Power transmission , Voltage regulators
- Description: Reactive power compensation, as generated by capacitors, has been used to mitigate the constraints of power transmission and improve the power transfer of the transmission system of the South African power utility, Eskom‟s 66/22kV Albany-Wesley transmission system. An investigation was carried out on a number of current compensation schemes, and their operations, by means of load flow analysis. Different capacitor qualities and technologies were applied to alter the transmission line characteristics that resulted in acceptable voltage regulation. This resulted in easing the load on the lines and transformers and hence reducing line losses. For long transmission lines, utilities need voltage support, as provided for by different voltage compensators, to keep the terminal voltage within standard voltage regulation, and meet the designed power demand. The approach to large and small scale compensation was tested and the outcomes revealed distinct patterns that were used to confirm the hypothesis and improve the transfer of power. The templating temperature and thermal perspective as used by Eskom on line design was discussed and used to design a new transmission line. Load flow solutions were also used to plan and design the optimised transmission system as well as to determine the specification and location of the compensating capacitor banks. Capacitor banks, as a source of reactive power, were used to model the compensation in this research. Electrical protection and faults associated with the capacitors banks were discussed, as prevention to total blackout or load shedding on the transmission line in case of established contingency. Long term investment plans, to meet future electricity demands, require substantial investment hence a financial survey was carried out. Finally this dissertation selects a viable solution to meet the electrical power demands and then recommends a way forward for the Eskom‟s 66/22kV Albany-Wesley line.
- Full Text:
- Date Issued: 2012
- Authors: Ndimurwimo, Alexis
- Date: 2012
- Subjects: Capacitors , Electric capacity , Power transmission , Voltage regulators
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9597 , http://hdl.handle.net/10948/d1008156 , Capacitors , Electric capacity , Power transmission , Voltage regulators
- Description: Reactive power compensation, as generated by capacitors, has been used to mitigate the constraints of power transmission and improve the power transfer of the transmission system of the South African power utility, Eskom‟s 66/22kV Albany-Wesley transmission system. An investigation was carried out on a number of current compensation schemes, and their operations, by means of load flow analysis. Different capacitor qualities and technologies were applied to alter the transmission line characteristics that resulted in acceptable voltage regulation. This resulted in easing the load on the lines and transformers and hence reducing line losses. For long transmission lines, utilities need voltage support, as provided for by different voltage compensators, to keep the terminal voltage within standard voltage regulation, and meet the designed power demand. The approach to large and small scale compensation was tested and the outcomes revealed distinct patterns that were used to confirm the hypothesis and improve the transfer of power. The templating temperature and thermal perspective as used by Eskom on line design was discussed and used to design a new transmission line. Load flow solutions were also used to plan and design the optimised transmission system as well as to determine the specification and location of the compensating capacitor banks. Capacitor banks, as a source of reactive power, were used to model the compensation in this research. Electrical protection and faults associated with the capacitors banks were discussed, as prevention to total blackout or load shedding on the transmission line in case of established contingency. Long term investment plans, to meet future electricity demands, require substantial investment hence a financial survey was carried out. Finally this dissertation selects a viable solution to meet the electrical power demands and then recommends a way forward for the Eskom‟s 66/22kV Albany-Wesley line.
- Full Text:
- Date Issued: 2012
Observed pathological changes in male Wistar rats after co-treatment of Type II Diabetes with metformin and sutherlandia frutescens
- Authors: Tili, Siphokazi Pamphilia
- Date: 2012
- Subjects: Rats -- Physiology , Rats as laboratory animals , Non-insulin-dependent diabetes -- Research
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10123 , http://hdl.handle.net/10948/d1012644 , Rats -- Physiology , Rats as laboratory animals , Non-insulin-dependent diabetes -- Research
- Description: Diabetes is a serious condition that affects all the body’s systems including kidneys, heart, eyes and limbs. This alone makes type II diabetes a life threatening disease; an expensive disease and economic burden that many individuals struggle to cope with.The rapid growth type II diabetes in South Africa is associated with the change of life style, and environmental factors brought by westernized way of life living in rural areas. Despite the technical advances in diagnosis and therapy of diabetes many people still use alternative forms of therapy due to the cost, traditional reasons and religion. Some of the people use the conventional medication together with the alternative therapy without informing their doctor and knowing the pathological changes. The aim of the study was to investigate pathological changes in male Wistar rats after co-treatment of type II diabetes with metformin and Sutherlandia frutescens and the possible synergistic and antagonistic effects. The thirty five rats were divided into five groups, seven in each group. There were two control groups and three test groups. Only the first control group was on a low fat diet (normal rat pellets) and second control group and test groups were on a high fat diet which induces obesity, insulin resistance and leads a typical prediabetic state for 12 weeks (Buettner et al., 2006). After 11.5 weeks medication was administered by oral gavaging to the test groups for 4 weeks and control groups received water. Blood was collected for determination of glucose, insulin, lipid profile and the concentrations of the liver enzymes. Pancreas, liver and kidney tissue were removed and used for histology. Urine was collected from the bladder for creatinine analyses. The plant + metformin group co-treatment was better in managing hyperglycemia, liver damages were minimal and also weight control was better when compared to metformin alone.
- Full Text:
- Date Issued: 2012
- Authors: Tili, Siphokazi Pamphilia
- Date: 2012
- Subjects: Rats -- Physiology , Rats as laboratory animals , Non-insulin-dependent diabetes -- Research
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10123 , http://hdl.handle.net/10948/d1012644 , Rats -- Physiology , Rats as laboratory animals , Non-insulin-dependent diabetes -- Research
- Description: Diabetes is a serious condition that affects all the body’s systems including kidneys, heart, eyes and limbs. This alone makes type II diabetes a life threatening disease; an expensive disease and economic burden that many individuals struggle to cope with.The rapid growth type II diabetes in South Africa is associated with the change of life style, and environmental factors brought by westernized way of life living in rural areas. Despite the technical advances in diagnosis and therapy of diabetes many people still use alternative forms of therapy due to the cost, traditional reasons and religion. Some of the people use the conventional medication together with the alternative therapy without informing their doctor and knowing the pathological changes. The aim of the study was to investigate pathological changes in male Wistar rats after co-treatment of type II diabetes with metformin and Sutherlandia frutescens and the possible synergistic and antagonistic effects. The thirty five rats were divided into five groups, seven in each group. There were two control groups and three test groups. Only the first control group was on a low fat diet (normal rat pellets) and second control group and test groups were on a high fat diet which induces obesity, insulin resistance and leads a typical prediabetic state for 12 weeks (Buettner et al., 2006). After 11.5 weeks medication was administered by oral gavaging to the test groups for 4 weeks and control groups received water. Blood was collected for determination of glucose, insulin, lipid profile and the concentrations of the liver enzymes. Pancreas, liver and kidney tissue were removed and used for histology. Urine was collected from the bladder for creatinine analyses. The plant + metformin group co-treatment was better in managing hyperglycemia, liver damages were minimal and also weight control was better when compared to metformin alone.
- Full Text:
- Date Issued: 2012
Moderat's Rusty nails and Loie Fuller's Serpentine dance : analysis cloth, the body and movement as symbolic interpretation of meaning in film
- Authors: Coates, Maran
- Date: 2012
- Subjects: Fashion in motion pictures
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:8498 , http://hdl.handle.net/10948/d1015733
- Description: The main objective of the study is to explore how cloth, the body and movement are able to communicate possible symbolic meaning in Loïe Fuller’s Serpentine Dance film and Moderat’s Rusty Nails music video. The study further attempts to establish the characteristics of fashion film to include cloth, the body and movement and provide a methodology that locates fashion film as a sign system using a visual semiotic analysis framework. The films were then compared and contrasted to determine similarities and differences in their use of cloth, the body and movement. The findings from the film analysis suggest that cloth, the body and movement communicate symbolic meaning in the films based on their associated meanings that are generated both inside and outside the film context. By focussing on cloth, the body and movement as primary communicators (rather than secondary or supporting communicators) in film, new meanings can be interpreted from their interrelationship. The results inform new ways for fashion designers and fashion filmmakers to engage with cloth, the body and movement in fashion film.
- Full Text:
- Date Issued: 2012
- Authors: Coates, Maran
- Date: 2012
- Subjects: Fashion in motion pictures
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:8498 , http://hdl.handle.net/10948/d1015733
- Description: The main objective of the study is to explore how cloth, the body and movement are able to communicate possible symbolic meaning in Loïe Fuller’s Serpentine Dance film and Moderat’s Rusty Nails music video. The study further attempts to establish the characteristics of fashion film to include cloth, the body and movement and provide a methodology that locates fashion film as a sign system using a visual semiotic analysis framework. The films were then compared and contrasted to determine similarities and differences in their use of cloth, the body and movement. The findings from the film analysis suggest that cloth, the body and movement communicate symbolic meaning in the films based on their associated meanings that are generated both inside and outside the film context. By focussing on cloth, the body and movement as primary communicators (rather than secondary or supporting communicators) in film, new meanings can be interpreted from their interrelationship. The results inform new ways for fashion designers and fashion filmmakers to engage with cloth, the body and movement in fashion film.
- Full Text:
- Date Issued: 2012
Managing an information security policy architecture : a technical documentation perspective
- Maninjwa, Prosecutor Mvikeli
- Authors: Maninjwa, Prosecutor Mvikeli
- Date: 2012
- Subjects: Computer security -- Management , Computer architecture , Data protection
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9825 , http://hdl.handle.net/10948/d1020757
- Description: Information and the related assets form critical business assets for most organizations. Organizations depend on their information assets to survive and to remain competitive. However, the organization’s information assets are faced with a number of internal and external threats, aimed at compromising the confidentiality, integrity and/or availability (CIA) of information assets. These threats can be of physical, technical, or operational nature. For an organization to successfully conduct its business operations, information assets should always be protected from these threats. The process of protecting information and its related assets, ensuring the CIA thereof, is referred to as information security. To be effective, information security should be viewed as critical to the overall success of the organization, and therefore be included as one of the organization’s Corporate Governance sub-functions, referred to as Information Security Governance. Information Security Governance is the strategic system for directing and controlling the organization’s information security initiatives. Directing is the process whereby management issues directives, giving a strategic direction for information security within an organization. Controlling is the process of ensuring that management directives are being adhered to within an organization. To be effective, Information Security Governance directing and controlling depend on the organization’s Information Security Policy Architecture. An Information Security Policy Architecture is a hierarchical representation of the various information security policies and related documentation that an organization has used. When directing, management directives should be issued in the form of an Information Security Policy Architecture, and controlling should ensure adherence to the Information Security Policy Architecture. However, this study noted that in both literature and organizational practices, Information Security Policy Architectures are not comprehensively addressed and adequately managed. Therefore, this study argues towards a more comprehensive Information Security Policy Architecture, and the proper management thereof.
- Full Text:
- Date Issued: 2012
- Authors: Maninjwa, Prosecutor Mvikeli
- Date: 2012
- Subjects: Computer security -- Management , Computer architecture , Data protection
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9825 , http://hdl.handle.net/10948/d1020757
- Description: Information and the related assets form critical business assets for most organizations. Organizations depend on their information assets to survive and to remain competitive. However, the organization’s information assets are faced with a number of internal and external threats, aimed at compromising the confidentiality, integrity and/or availability (CIA) of information assets. These threats can be of physical, technical, or operational nature. For an organization to successfully conduct its business operations, information assets should always be protected from these threats. The process of protecting information and its related assets, ensuring the CIA thereof, is referred to as information security. To be effective, information security should be viewed as critical to the overall success of the organization, and therefore be included as one of the organization’s Corporate Governance sub-functions, referred to as Information Security Governance. Information Security Governance is the strategic system for directing and controlling the organization’s information security initiatives. Directing is the process whereby management issues directives, giving a strategic direction for information security within an organization. Controlling is the process of ensuring that management directives are being adhered to within an organization. To be effective, Information Security Governance directing and controlling depend on the organization’s Information Security Policy Architecture. An Information Security Policy Architecture is a hierarchical representation of the various information security policies and related documentation that an organization has used. When directing, management directives should be issued in the form of an Information Security Policy Architecture, and controlling should ensure adherence to the Information Security Policy Architecture. However, this study noted that in both literature and organizational practices, Information Security Policy Architectures are not comprehensively addressed and adequately managed. Therefore, this study argues towards a more comprehensive Information Security Policy Architecture, and the proper management thereof.
- Full Text:
- Date Issued: 2012
Increasing the gap tolerance in friction stir welded joints of AA6082-T6
- Authors: Oyedemi, Kayode
- Date: 2012
- Subjects: Friction stir welding , Aluminum alloys -- Welding , Welding
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9628 , http://hdl.handle.net/10948/d1012325 , Friction stir welding , Aluminum alloys -- Welding , Welding
- Description: This research project was conducted to increase weld gap tolerance in Friction Stir Welding (FSW) of 8 mm thick aluminum alloy 6082 – T6. Investigation was done on I-STIR PDS platform and a Johnford milling machine. The research project involved tool-pin design with varying re-entrant features and varying parameters as a method of weld gap closing to produce successful welds. Direction of spindle rotation and dwell time were established as part of a preliminary study. Clockwise spindle rotation with 20 seconds dwell time allows sufficient plasticity and improved material flow which assisted in achieving welds with prior 30 percent weld gap of the plate thickness. Final welds were made using three rotational speeds and feed rates with sufficient plunging to prevent root defects. Analysis of the results were detailed which include vickers microhardness test, tensile test and metallographic observation to access the suitability of the weld structure. From the set of tool-pins designed, the flare tool-pin gave a well-defined weld nugget with improved stirring at the weld root. Also, with a concave shoulder, right hand threaded tool-pin and counterclockwise flutes undergoing a clockwise spindle rotation, plasticized material flow was upward which was beneficial in reducing the amount of plate thinning. The right hand thread counter clockwise flute with a flute machined in the foot exhibited superior tensile strength for welds containing 30 percent weld gap.
- Full Text:
- Date Issued: 2012
- Authors: Oyedemi, Kayode
- Date: 2012
- Subjects: Friction stir welding , Aluminum alloys -- Welding , Welding
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9628 , http://hdl.handle.net/10948/d1012325 , Friction stir welding , Aluminum alloys -- Welding , Welding
- Description: This research project was conducted to increase weld gap tolerance in Friction Stir Welding (FSW) of 8 mm thick aluminum alloy 6082 – T6. Investigation was done on I-STIR PDS platform and a Johnford milling machine. The research project involved tool-pin design with varying re-entrant features and varying parameters as a method of weld gap closing to produce successful welds. Direction of spindle rotation and dwell time were established as part of a preliminary study. Clockwise spindle rotation with 20 seconds dwell time allows sufficient plasticity and improved material flow which assisted in achieving welds with prior 30 percent weld gap of the plate thickness. Final welds were made using three rotational speeds and feed rates with sufficient plunging to prevent root defects. Analysis of the results were detailed which include vickers microhardness test, tensile test and metallographic observation to access the suitability of the weld structure. From the set of tool-pins designed, the flare tool-pin gave a well-defined weld nugget with improved stirring at the weld root. Also, with a concave shoulder, right hand threaded tool-pin and counterclockwise flutes undergoing a clockwise spindle rotation, plasticized material flow was upward which was beneficial in reducing the amount of plate thinning. The right hand thread counter clockwise flute with a flute machined in the foot exhibited superior tensile strength for welds containing 30 percent weld gap.
- Full Text:
- Date Issued: 2012
Guidelines to establish an e-safety awareness in South Africa
- Authors: De Lange, Mariska
- Date: 2012
- Subjects: Internet and children--Safety measures , Internet in education , Online etiquette
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9747 , http://hdl.handle.net/10948/d1007863 , Internet and children--Safety measures , Internet in education , Online etiquette
- Description: Information and Communication Technology (ICT) has become an integral part of almost every individual’s life. Although ICT, particularly the Internet, might offer numerous opportunities, individuals should also be aware of the associated risks. Especially with the younger generations who can be seen as being the most vulnerable to online dangers as they are becoming more involved in online activities. Children are utilizing new technologies from an early age and should know how to keep themselves and others safe whilst accessing the Internet. However, most of them do not have the required knowledge and expertise to protect themselves. This is because, under most circumstances, the parents do not understand their children’s online behaviours and activities and are, therefore, unable to teach their children how to utilize it safe and responsibly. A school can be seen as the perfect place to teach children safe online behaviours. However, there is currently a definite lack of e-Safety in South African schools, because no e-Safety policies are in place and there is little or nothing in curricula with regards to e-Safety. This can lead to additional concerns. The primary objective of this research study is, therefore, to develop, motivate and verify a framework that might contribute towards the development of an e-Safety culture. This e-Safety culture should allow individuals to adapt their behavior towards the secure utilization of ICT. However, for the purpose of this research study, the focus will primarily be on learners from primary and secondary schools.
- Full Text:
- Date Issued: 2012
- Authors: De Lange, Mariska
- Date: 2012
- Subjects: Internet and children--Safety measures , Internet in education , Online etiquette
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9747 , http://hdl.handle.net/10948/d1007863 , Internet and children--Safety measures , Internet in education , Online etiquette
- Description: Information and Communication Technology (ICT) has become an integral part of almost every individual’s life. Although ICT, particularly the Internet, might offer numerous opportunities, individuals should also be aware of the associated risks. Especially with the younger generations who can be seen as being the most vulnerable to online dangers as they are becoming more involved in online activities. Children are utilizing new technologies from an early age and should know how to keep themselves and others safe whilst accessing the Internet. However, most of them do not have the required knowledge and expertise to protect themselves. This is because, under most circumstances, the parents do not understand their children’s online behaviours and activities and are, therefore, unable to teach their children how to utilize it safe and responsibly. A school can be seen as the perfect place to teach children safe online behaviours. However, there is currently a definite lack of e-Safety in South African schools, because no e-Safety policies are in place and there is little or nothing in curricula with regards to e-Safety. This can lead to additional concerns. The primary objective of this research study is, therefore, to develop, motivate and verify a framework that might contribute towards the development of an e-Safety culture. This e-Safety culture should allow individuals to adapt their behavior towards the secure utilization of ICT. However, for the purpose of this research study, the focus will primarily be on learners from primary and secondary schools.
- Full Text:
- Date Issued: 2012
Guidelines for the design of a mobile phone application for deaf people
- Authors: Yeratziotis, George
- Date: 2012
- Subjects: Mobile communication systems -- Design and construction , Deaf -- Means of communication
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9750 , http://hdl.handle.net/10948/d1007925 , Mobile communication systems -- Design and construction , Deaf -- Means of communication
- Description: Deaf people in South Africa are no longer a minority group and their needs regarding communication and interaction must therefore be taken into consideration. This demographic does not communicate and interact in the same way as hearing people, which means that any existing usability or accessibility guidelines do not apply. As a result, Deaf people do not have access to information in the same way that a hearing person does. Providing proper access to Information and Communications Technology services, which meet their particular needs, will help the hearing impaired to better integrate into society. The importance of demolishing the communication barrier between the hearing and the hearing impaired is very important. Many people assume that sign language is somehow based on oral language. However, this is not the case. Sign languages are natural visual-spatial languages, and form a contrast with spoken languages which are auditory-vocal based. Acknowledging this fact in 2008, the South African Sign Language Policy Implementation Conference together with several governmental bodies suggested that South African Sign Language should become recognized as the 12th official language of South Africa. Due to the fact that cell phone technology continues to evolve, it will remain a tool of communication upon which Deaf people heavily rely on. The cell phone fulfils a basic need for everyone, but especially for the Deaf demographic as they rely on the short message system to communicate. Deaf people are currently faced with a lack of appropriate mobile phone applications, which would allow them to communicate with hearing as well as deaf people. The primary objective of this research was therefore to make mobile technology equally accessible meaning usable to members of the Deaf demographic. The focus of the research was to investigate the communication barrier and a range of variables that can influence the deaf user’s experience. Topics such as user interface design, usability and interaction were investigated. The outcome of this research was to propose a set of guidelines that, when applied to the design of a website or to phone application accessibility, would ensure communication and interaction from a deaf user. The proposed set of guidelines was then applied to the design of the high fidelity prototype of a mobile phone application. The specific application is a messaging phone application that allows deaf users to communicate with other deaf and hearing users via short message system. A mobile phone application that allows Deaf people to send and receive messages based on the sign language alphabet. The application was named Signchat. Purpose of this was to visibly display how the guidelines were implemented in Signchat. While Signchat’s main purpose is to accommodate the needs of Deaf people, it is also a learning tool and an application that bridges the gap by allowing deaf and hearing users to communicate.
- Full Text:
- Date Issued: 2012
- Authors: Yeratziotis, George
- Date: 2012
- Subjects: Mobile communication systems -- Design and construction , Deaf -- Means of communication
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9750 , http://hdl.handle.net/10948/d1007925 , Mobile communication systems -- Design and construction , Deaf -- Means of communication
- Description: Deaf people in South Africa are no longer a minority group and their needs regarding communication and interaction must therefore be taken into consideration. This demographic does not communicate and interact in the same way as hearing people, which means that any existing usability or accessibility guidelines do not apply. As a result, Deaf people do not have access to information in the same way that a hearing person does. Providing proper access to Information and Communications Technology services, which meet their particular needs, will help the hearing impaired to better integrate into society. The importance of demolishing the communication barrier between the hearing and the hearing impaired is very important. Many people assume that sign language is somehow based on oral language. However, this is not the case. Sign languages are natural visual-spatial languages, and form a contrast with spoken languages which are auditory-vocal based. Acknowledging this fact in 2008, the South African Sign Language Policy Implementation Conference together with several governmental bodies suggested that South African Sign Language should become recognized as the 12th official language of South Africa. Due to the fact that cell phone technology continues to evolve, it will remain a tool of communication upon which Deaf people heavily rely on. The cell phone fulfils a basic need for everyone, but especially for the Deaf demographic as they rely on the short message system to communicate. Deaf people are currently faced with a lack of appropriate mobile phone applications, which would allow them to communicate with hearing as well as deaf people. The primary objective of this research was therefore to make mobile technology equally accessible meaning usable to members of the Deaf demographic. The focus of the research was to investigate the communication barrier and a range of variables that can influence the deaf user’s experience. Topics such as user interface design, usability and interaction were investigated. The outcome of this research was to propose a set of guidelines that, when applied to the design of a website or to phone application accessibility, would ensure communication and interaction from a deaf user. The proposed set of guidelines was then applied to the design of the high fidelity prototype of a mobile phone application. The specific application is a messaging phone application that allows deaf users to communicate with other deaf and hearing users via short message system. A mobile phone application that allows Deaf people to send and receive messages based on the sign language alphabet. The application was named Signchat. Purpose of this was to visibly display how the guidelines were implemented in Signchat. While Signchat’s main purpose is to accommodate the needs of Deaf people, it is also a learning tool and an application that bridges the gap by allowing deaf and hearing users to communicate.
- Full Text:
- Date Issued: 2012
Guidelines for the adaptation of the TETRA educational programme at Nelson Mandela Metropolitan University to address human behavioural issues
- Authors: Fouche Nico Pieter
- Date: 2012
- Subjects: Nelson Mandela Metropolitan University -- Communication systems , Human behavior
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9801 , http://hdl.handle.net/10948/d1012248 , Nelson Mandela Metropolitan University -- Communication systems , Human behavior
- Description: Information is a vitally important asset to organizations and the information should be protected to sustain the value it provides to the organization. Information is transferred via different mediums in these organizations. An example would be Terrestrial Trunked Radio or TETRA, which is utilized within organizations to provide a technically very secure form of digital radio communication. TETRA is a communications technology that is currently being successfully used throughout the world for secure, reliable and robust critical communication. TETRA is used by Public Safety and Security (PSS) and transportation sectors, amongst others. PSS includes police officers, fire marshals and emergency medical units who require protected and accurate information that could influence decisions that could make difference between life and death. The TETRA educational programme offered by the TETRA Academy at the Nelson Mandela Metropolitan University (NMMU), educates TETRA users in various aspects of the TETRA standard. TETRA is viewed as a technically very secure communication standard, as it utilizes security features such as mutual authentication, air interface encryption, end-to-end encryption, jamming detection and ambience listening, amongst other security techniques to ensure that the information traversing through the network is kept secure. The TETRA educational programme material includes many physical and technical controls to assist TETRA users in protecting information. However, to what extent does the TETRA educational programme address operational controls? Operational controls address what is often referred to as the weakest link in information security – human behavioural issues. Humans can be exploited through human manipulation attacks, which include social engineering and bribery. Therefore, this study argues towards adapting the TETRA educational programme offered at the NMMU to address these human behavioural issues.
- Full Text:
- Date Issued: 2012
- Authors: Fouche Nico Pieter
- Date: 2012
- Subjects: Nelson Mandela Metropolitan University -- Communication systems , Human behavior
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9801 , http://hdl.handle.net/10948/d1012248 , Nelson Mandela Metropolitan University -- Communication systems , Human behavior
- Description: Information is a vitally important asset to organizations and the information should be protected to sustain the value it provides to the organization. Information is transferred via different mediums in these organizations. An example would be Terrestrial Trunked Radio or TETRA, which is utilized within organizations to provide a technically very secure form of digital radio communication. TETRA is a communications technology that is currently being successfully used throughout the world for secure, reliable and robust critical communication. TETRA is used by Public Safety and Security (PSS) and transportation sectors, amongst others. PSS includes police officers, fire marshals and emergency medical units who require protected and accurate information that could influence decisions that could make difference between life and death. The TETRA educational programme offered by the TETRA Academy at the Nelson Mandela Metropolitan University (NMMU), educates TETRA users in various aspects of the TETRA standard. TETRA is viewed as a technically very secure communication standard, as it utilizes security features such as mutual authentication, air interface encryption, end-to-end encryption, jamming detection and ambience listening, amongst other security techniques to ensure that the information traversing through the network is kept secure. The TETRA educational programme material includes many physical and technical controls to assist TETRA users in protecting information. However, to what extent does the TETRA educational programme address operational controls? Operational controls address what is often referred to as the weakest link in information security – human behavioural issues. Humans can be exploited through human manipulation attacks, which include social engineering and bribery. Therefore, this study argues towards adapting the TETRA educational programme offered at the NMMU to address these human behavioural issues.
- Full Text:
- Date Issued: 2012
Factors affecting the use of mobile devices for remote data collection in home community based care
- Authors: Shozi, Nobubele Angel
- Date: 2012
- Subjects: Home care services -- Technological innovations , Medical technology , Home care services -- Organisation and administration
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9806 , http://hdl.handle.net/10948/d1012621 , Home care services -- Technological innovations , Medical technology , Home care services -- Organisation and administration
- Description: The health care systems of developing countries, which are already weak, have to carry an additional strain brought on by the burden of infectious diseases. This added strain means that the health care provided is not of the highest quality. The use of home community based care (HCBC) was introduced as an attempt to provide basic health care services to people through the services of community health care workers (CHCW). With the development of HCBC in developing countries and the CHCW playing a vital role in ensuring that the lives of people living with diseases are improved, the need for information and communication technology (ICT) solutions is increased. The information that is collected by the CHCW is paper-based and it cannot be analysed and used efficiently and effectively. This study embraces the adoption of a socio-technical perspective when an ICT solution is introduced in an environment. A socio-technical perspective focuses on three dimensions: the user, the environment and the technology used. These three need to be in coherence to ensure that the technology is used effectively by the user within the environment. Therefore the objective of this study is to identify a list of socio-technical factors that affect CHCWs when they are using mobile phones for data collection purposes in home community based care. In order to achieve this it was necessary to understand how the socio-technical subsystems of the HCBC environment are constituted. The study followed a qualitative approach, including interviews and observations, to collect the data which will best enable the researcher to understand the home community based care environment, its people and the use of the technology to collect data in this environment, in particular mobile phones. A qualitative content analysis approach was followed to analyse the data and constitute a list of factors affecting the use of mobile devices for remote data collection in home community based care. It is hoped that this research will assist to inform the design of appropriate mobile health applications to both ease the burden of CHCWs (i.e. it should be faster and easier to use than paper) and improve the healthcare service provided through enabling access to patient records to all partners in the care continuum.
- Full Text:
- Date Issued: 2012
- Authors: Shozi, Nobubele Angel
- Date: 2012
- Subjects: Home care services -- Technological innovations , Medical technology , Home care services -- Organisation and administration
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9806 , http://hdl.handle.net/10948/d1012621 , Home care services -- Technological innovations , Medical technology , Home care services -- Organisation and administration
- Description: The health care systems of developing countries, which are already weak, have to carry an additional strain brought on by the burden of infectious diseases. This added strain means that the health care provided is not of the highest quality. The use of home community based care (HCBC) was introduced as an attempt to provide basic health care services to people through the services of community health care workers (CHCW). With the development of HCBC in developing countries and the CHCW playing a vital role in ensuring that the lives of people living with diseases are improved, the need for information and communication technology (ICT) solutions is increased. The information that is collected by the CHCW is paper-based and it cannot be analysed and used efficiently and effectively. This study embraces the adoption of a socio-technical perspective when an ICT solution is introduced in an environment. A socio-technical perspective focuses on three dimensions: the user, the environment and the technology used. These three need to be in coherence to ensure that the technology is used effectively by the user within the environment. Therefore the objective of this study is to identify a list of socio-technical factors that affect CHCWs when they are using mobile phones for data collection purposes in home community based care. In order to achieve this it was necessary to understand how the socio-technical subsystems of the HCBC environment are constituted. The study followed a qualitative approach, including interviews and observations, to collect the data which will best enable the researcher to understand the home community based care environment, its people and the use of the technology to collect data in this environment, in particular mobile phones. A qualitative content analysis approach was followed to analyse the data and constitute a list of factors affecting the use of mobile devices for remote data collection in home community based care. It is hoped that this research will assist to inform the design of appropriate mobile health applications to both ease the burden of CHCWs (i.e. it should be faster and easier to use than paper) and improve the healthcare service provided through enabling access to patient records to all partners in the care continuum.
- Full Text:
- Date Issued: 2012
Factors affecting the adoption and meaningful use of electronic medical records in general practices
- Authors: Masiza, Melissa
- Date: 2012
- Subjects: Medical records -- Data processing , Medical records
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9814 , http://hdl.handle.net/10948/d1018561
- Description: Patients typically enter the healthcare systems at the primary care level from where they are further referred to specialists or hospitals as necessary. In the private healthcare system, primary care is provided by a general practitioner (GP). A GP will refer a patient to a specialist for treatment when necessary, while the GP remains the main healthcare provider. The provision of care is, thus, fragmented which results in continuity of care becoming a challenge. Furthermore, the majority of healthcare providers continue to use paper-based systems to capture and store patient medical data. However, capturing and storing patient medical data via electronic methods, such as Electronic Medical Records (EMRs), has been found to improve continuity of care. Despite this benefit, research reveals that smaller practices are slow to adopt electronic methods of record keeping. Hence this explorative research attempts to identify factors that affect the lack of adoption and meaningful use of EMRs in general practices. Four general practices are surveyed through patient and staff questionnaires, as well as GP interviews. Socio-Technical Systems (STS) theory is used as a theoretical lens to formulate the resulting factors. The findings of the research indicate specific factors that relate to either the social, environmental or technical sub-systems of the socio-technical system, or an overlap between these sub-systems. It is significant to note that within these sub-systems, the social sub-system plays a key role. This is due to various reasons revealed by this research. Furthermore, multiple perceptions emerged from the GP and patient participants during the analysis of the findings. These perceptions may have an influence on the adoption and potential meaningful use of an EMR in a general practice. Additionally, the socio-technical factors identified from this research highlight the challenges related to encouraging the adoption and meaningful use of EMRs. These challenges are introduced by the complexities represented by these factors. Nevertheless, addressing the factors will contribute towards improving the rate of adoption and meaningful use of EMRs in small practices.
- Full Text:
- Date Issued: 2012
Factors affecting the adoption and meaningful use of electronic medical records in general practices
- Authors: Masiza, Melissa
- Date: 2012
- Subjects: Medical records -- Data processing , Medical records
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9814 , http://hdl.handle.net/10948/d1018561
- Description: Patients typically enter the healthcare systems at the primary care level from where they are further referred to specialists or hospitals as necessary. In the private healthcare system, primary care is provided by a general practitioner (GP). A GP will refer a patient to a specialist for treatment when necessary, while the GP remains the main healthcare provider. The provision of care is, thus, fragmented which results in continuity of care becoming a challenge. Furthermore, the majority of healthcare providers continue to use paper-based systems to capture and store patient medical data. However, capturing and storing patient medical data via electronic methods, such as Electronic Medical Records (EMRs), has been found to improve continuity of care. Despite this benefit, research reveals that smaller practices are slow to adopt electronic methods of record keeping. Hence this explorative research attempts to identify factors that affect the lack of adoption and meaningful use of EMRs in general practices. Four general practices are surveyed through patient and staff questionnaires, as well as GP interviews. Socio-Technical Systems (STS) theory is used as a theoretical lens to formulate the resulting factors. The findings of the research indicate specific factors that relate to either the social, environmental or technical sub-systems of the socio-technical system, or an overlap between these sub-systems. It is significant to note that within these sub-systems, the social sub-system plays a key role. This is due to various reasons revealed by this research. Furthermore, multiple perceptions emerged from the GP and patient participants during the analysis of the findings. These perceptions may have an influence on the adoption and potential meaningful use of an EMR in a general practice. Additionally, the socio-technical factors identified from this research highlight the challenges related to encouraging the adoption and meaningful use of EMRs. These challenges are introduced by the complexities represented by these factors. Nevertheless, addressing the factors will contribute towards improving the rate of adoption and meaningful use of EMRs in small practices.
- Full Text:
- Date Issued: 2012
Environmental health work methods and procedures for the surveillance and control of cholera in the KwaZulu-Natal Province, South Africa
- Authors: Bigara, Ana Doherty
- Date: 2012
- Subjects: Avian influenza -- Eastern Cape -- South Africa -- Prevention , Environmental health -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9836 , http://hdl.handle.net/10948/d1016073
- Description: The aim of this study was to develop a standardised set of Environmental-Health work methods and procedures, with the purpose of contributing to the effective surveillance and control of Cholera in the KwaZulu-Natal province, South Africa. The researcher followed a qualitative research design, which was explorative, descriptive, inductive and deductive by nature. The methods of data collection were documentary research and focus-group interviews. A documentary research approach was employed as the primary method of data collection for the study. The researcher has used semi-structured questions to obtain relevant information from the participants in the focus groups. The purpose of using semi-structured questions in the focus groups was to draw on their knowledge and experience of communicable disease surveillance and control in relation to Cholera, as well as to ascertain their views on the role of the Environmental-Health Practitioners in the Communicable - Disease Outbreak- Response Teams at the three different spheres of government. The process of qualitative data analysis was followed. This was based on data reduction and interpretation; and it was conducted as an activity simultaneously with data collection, data interpretation (coding) and narrative writing. The information obtained from the analysed data assisted in the development of the environmentalhealth work methods and procedures for the surveillance and control of Cholera in the KwaZulu-Natal province, South Africa. In this study, firstly, the epidemiology of Cholera was described and analysed against the background of its manifestation in South Africa. Secondly, the national health care system, with specific reference to the place and role of environmental health practitioners at national, provincial and municipal spheres – in relation to Cholera surveillance and control – was analysed. Thirdly, the relevant research that has been done globally has been analysed against the background of the findings of the above, together with work methods and procedures to be used by environmental-health practitioners during the surveillance and control of Cholera in the KwaZulu-Natal Province, South Africa. These include, inter alia: Work methods and procedures for Cholera case investigation; Work methods and procedures for sanitary investigations; and Work methods and procedures for identifying the sources of contamination in environmental waters. Finally, the conclusion and limitations was presented, and appropriate recommendations were made. These include: he need to educate all role - players, on the recent developments in the identification of Vibrio cholerae from environmental surface waters; Communication systems should be developed that allow the Director: Environmental Health to communicate urgent environmental health information directly to the Minister of Health; he training of environmental-health practitioners on detailed work methods and procedures for the surveillance and control of Cholera; and the existing national Cholera control guidelines need to be updated to include relevant environmental health situations when emergencies arise.
- Full Text:
- Date Issued: 2012
- Authors: Bigara, Ana Doherty
- Date: 2012
- Subjects: Avian influenza -- Eastern Cape -- South Africa -- Prevention , Environmental health -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9836 , http://hdl.handle.net/10948/d1016073
- Description: The aim of this study was to develop a standardised set of Environmental-Health work methods and procedures, with the purpose of contributing to the effective surveillance and control of Cholera in the KwaZulu-Natal province, South Africa. The researcher followed a qualitative research design, which was explorative, descriptive, inductive and deductive by nature. The methods of data collection were documentary research and focus-group interviews. A documentary research approach was employed as the primary method of data collection for the study. The researcher has used semi-structured questions to obtain relevant information from the participants in the focus groups. The purpose of using semi-structured questions in the focus groups was to draw on their knowledge and experience of communicable disease surveillance and control in relation to Cholera, as well as to ascertain their views on the role of the Environmental-Health Practitioners in the Communicable - Disease Outbreak- Response Teams at the three different spheres of government. The process of qualitative data analysis was followed. This was based on data reduction and interpretation; and it was conducted as an activity simultaneously with data collection, data interpretation (coding) and narrative writing. The information obtained from the analysed data assisted in the development of the environmentalhealth work methods and procedures for the surveillance and control of Cholera in the KwaZulu-Natal province, South Africa. In this study, firstly, the epidemiology of Cholera was described and analysed against the background of its manifestation in South Africa. Secondly, the national health care system, with specific reference to the place and role of environmental health practitioners at national, provincial and municipal spheres – in relation to Cholera surveillance and control – was analysed. Thirdly, the relevant research that has been done globally has been analysed against the background of the findings of the above, together with work methods and procedures to be used by environmental-health practitioners during the surveillance and control of Cholera in the KwaZulu-Natal Province, South Africa. These include, inter alia: Work methods and procedures for Cholera case investigation; Work methods and procedures for sanitary investigations; and Work methods and procedures for identifying the sources of contamination in environmental waters. Finally, the conclusion and limitations was presented, and appropriate recommendations were made. These include: he need to educate all role - players, on the recent developments in the identification of Vibrio cholerae from environmental surface waters; Communication systems should be developed that allow the Director: Environmental Health to communicate urgent environmental health information directly to the Minister of Health; he training of environmental-health practitioners on detailed work methods and procedures for the surveillance and control of Cholera; and the existing national Cholera control guidelines need to be updated to include relevant environmental health situations when emergencies arise.
- Full Text:
- Date Issued: 2012