An investigation into the conflict management styles used in organisations with special reference to some organisations in the northern region of the Eastern Cape Province
- Authors: Bwowe, Patrick W
- Date: 2002
- Subjects: Conflict management -- South Africa -- Eastern Provice
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10911 , http://hdl.handle.net/10948/103 , Conflict management -- South Africa -- Eastern Provice
- Description: common and in most cases unavoidable. Because of this, it has become critical for managers to start evaluating the styles they use in managing conflict and to assess the implications of these styles to the benefits and costs of conflict. In order to meet this challenge, managers must understand the nature, sources and the outcome of conflict. It is by reflecting on the above, that managers may become more informed about the right conflict management approach to apply. This research deals with an investigation into the conflict management styles used by managers in organisations. It seeks to identify the styles currently used and to establish whether there is any correlation between these styles and the conflict management styles identified in the literature survey. The study targeted six health institutions in the Northern Region of the Eastern Cape Province. Findings from the literature study revealed two main approaches to managing conflict. These were: the Resolution and the Stimulating approaches. Five conflict management styles were identified when the resolution technique is used. These included: Collaboration, Avoidance, Accommodating, Compromise and the Dominating styles. Five approaches for stimulating functional conflict in organisations were also identified.They included the following: use of programmed conflict, manipulation of communication channels, encouraging competition among employees, encouraging the use structured debates and changing the organisational structure and culture. A research questionnaire and personal interviews were used for collecting data. The Questionnaire sought to establish the conflict management styles currently used in organisations while the interview’s aim was to probe deeper and to establish the participants’ view of the factors which determine one’s preferred conflict handling style and also to assess to what extent managers understand contemporary approaches to managing conflict such as conflict stimulation. The study revealed that the conflict management styles used by managers are similar to those identified in the literature review. It also emerged that managers are not very knowledgeable about the view of managing conflict by stimulating it. This highlighted the importance for further research into managing conflict by means of the stimulation approach.
- Full Text:
- Date Issued: 2002
- Authors: Bwowe, Patrick W
- Date: 2002
- Subjects: Conflict management -- South Africa -- Eastern Provice
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10911 , http://hdl.handle.net/10948/103 , Conflict management -- South Africa -- Eastern Provice
- Description: common and in most cases unavoidable. Because of this, it has become critical for managers to start evaluating the styles they use in managing conflict and to assess the implications of these styles to the benefits and costs of conflict. In order to meet this challenge, managers must understand the nature, sources and the outcome of conflict. It is by reflecting on the above, that managers may become more informed about the right conflict management approach to apply. This research deals with an investigation into the conflict management styles used by managers in organisations. It seeks to identify the styles currently used and to establish whether there is any correlation between these styles and the conflict management styles identified in the literature survey. The study targeted six health institutions in the Northern Region of the Eastern Cape Province. Findings from the literature study revealed two main approaches to managing conflict. These were: the Resolution and the Stimulating approaches. Five conflict management styles were identified when the resolution technique is used. These included: Collaboration, Avoidance, Accommodating, Compromise and the Dominating styles. Five approaches for stimulating functional conflict in organisations were also identified.They included the following: use of programmed conflict, manipulation of communication channels, encouraging competition among employees, encouraging the use structured debates and changing the organisational structure and culture. A research questionnaire and personal interviews were used for collecting data. The Questionnaire sought to establish the conflict management styles currently used in organisations while the interview’s aim was to probe deeper and to establish the participants’ view of the factors which determine one’s preferred conflict handling style and also to assess to what extent managers understand contemporary approaches to managing conflict such as conflict stimulation. The study revealed that the conflict management styles used by managers are similar to those identified in the literature review. It also emerged that managers are not very knowledgeable about the view of managing conflict by stimulating it. This highlighted the importance for further research into managing conflict by means of the stimulation approach.
- Full Text:
- Date Issued: 2002
Enhancing the accountability of ward councillors through public participation in Buffalo City Metropolitan Municipality
- Authors: Ngeni, Siphiwo Christopher
- Date: 2013
- Subjects: Local government -- South Africa -- Buffalo City -- Citizen participation , Municipal government -- South Africa -- Eastern Cape , Municipal officials and employees -- South Africa -- Eastern Cape , Political participation -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8292 , http://hdl.handle.net/10948/d10186906
- Description: In terms of section 152(1)(a) of the Constitution of the Republic of South Africa, 1996 local government should provide a democratic and accountable service to local communities. Therefore, elected representatives and municipal officials must be accountable for their actions. This study investigates the influence of public participation in enhancing the accountability of ward councillors in the Buffalo City Metropolitan Municipality (BCMM). For the purpose of the study, the hypothesis was formulated that accountability of ward councillors is hampered by improper public participation mechanisms in Buffalo City Metropolitan Municipality (BCMM). In order to achieve the goal of this study and to test the hypothesis, it was essential to review literature on the accountability of ward councillors and public participation in local government. Primary data was obtained by interviewing ward committees and ward councillors from Buffalo City Metropolitan Municipality. Interviews were conducted with ward councillors and ward committees in wards 13 and 14 of BCMM. The major findings of the study, inter alia, are that ward councillors give feedback to their constituencies. Ward committees are instrumental in encouraging members of the public to attending these meetings. The most popular forum for public participation is the Independent Development Planning (IDP). It was established that approachability, accessibility and visibility of both ward councillors and ward committees in the community enhance public participation. The study concludes with recommendations that will assist the BCMM to enhance the accountability of ward councillors through public participation.
- Full Text:
- Date Issued: 2013
- Authors: Ngeni, Siphiwo Christopher
- Date: 2013
- Subjects: Local government -- South Africa -- Buffalo City -- Citizen participation , Municipal government -- South Africa -- Eastern Cape , Municipal officials and employees -- South Africa -- Eastern Cape , Political participation -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8292 , http://hdl.handle.net/10948/d10186906
- Description: In terms of section 152(1)(a) of the Constitution of the Republic of South Africa, 1996 local government should provide a democratic and accountable service to local communities. Therefore, elected representatives and municipal officials must be accountable for their actions. This study investigates the influence of public participation in enhancing the accountability of ward councillors in the Buffalo City Metropolitan Municipality (BCMM). For the purpose of the study, the hypothesis was formulated that accountability of ward councillors is hampered by improper public participation mechanisms in Buffalo City Metropolitan Municipality (BCMM). In order to achieve the goal of this study and to test the hypothesis, it was essential to review literature on the accountability of ward councillors and public participation in local government. Primary data was obtained by interviewing ward committees and ward councillors from Buffalo City Metropolitan Municipality. Interviews were conducted with ward councillors and ward committees in wards 13 and 14 of BCMM. The major findings of the study, inter alia, are that ward councillors give feedback to their constituencies. Ward committees are instrumental in encouraging members of the public to attending these meetings. The most popular forum for public participation is the Independent Development Planning (IDP). It was established that approachability, accessibility and visibility of both ward councillors and ward committees in the community enhance public participation. The study concludes with recommendations that will assist the BCMM to enhance the accountability of ward councillors through public participation.
- Full Text:
- Date Issued: 2013
Supplier development for competitive advantage in manufacturing small medium enterprises
- Authors: Makumbila, Louis Boy
- Date: 2017
- Subjects: Competition -- South Africa Small business -- South Africa -- Management , Business planning -- South Africa Industrial management -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/18102 , vital:28576
- Description: Competitive advantage is crucial for a business to be sustainable, yet many small- and medium-sized enterprises are not engaging in supplier development in order to achieve a competitive advantage. This empirical study was conducted on a sample of 64 small- and medium-sized enterprises in the manufacturing industry in Kempton Park, Gauteng. The factors that influence engagement in supplier development were analysed to assess whether supplier development can lead to competitive advantage and other benefits. The findings indicate that supplier development can create and improve competitive advantage, as well as lead to other benefits. Four factors were found to have a relationship with supplier development, and therefore could influence the decision to take part in supplier development. Small- and medium-sized enterprises can use tools such as supplier development in order to be competitive and have an advantage over their competitors. The awareness of operational performance measures, competitive advantage, judgment of the absence or existence of trust, and a buyer’s relative power can all influence participation in supplier development.
- Full Text:
- Date Issued: 2017
- Authors: Makumbila, Louis Boy
- Date: 2017
- Subjects: Competition -- South Africa Small business -- South Africa -- Management , Business planning -- South Africa Industrial management -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/18102 , vital:28576
- Description: Competitive advantage is crucial for a business to be sustainable, yet many small- and medium-sized enterprises are not engaging in supplier development in order to achieve a competitive advantage. This empirical study was conducted on a sample of 64 small- and medium-sized enterprises in the manufacturing industry in Kempton Park, Gauteng. The factors that influence engagement in supplier development were analysed to assess whether supplier development can lead to competitive advantage and other benefits. The findings indicate that supplier development can create and improve competitive advantage, as well as lead to other benefits. Four factors were found to have a relationship with supplier development, and therefore could influence the decision to take part in supplier development. Small- and medium-sized enterprises can use tools such as supplier development in order to be competitive and have an advantage over their competitors. The awareness of operational performance measures, competitive advantage, judgment of the absence or existence of trust, and a buyer’s relative power can all influence participation in supplier development.
- Full Text:
- Date Issued: 2017
The impact of violent conflict on rural development : a case study of Mawku Municipal area, Ghana
- Authors: Malik-Kusi, Georgina Leila
- Date: 2012
- Subjects: Rural development -- Ghana -- Case studies
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9111 , http://hdl.handle.net/10948/d1015016
- Description: Development has suffered a great deal due to the frequent changes that occur in life and these changes inevitably cause conflict. A typical example is the research setting, the Bawku Municipal area in Ghana. This area has suffered severe forms of conflict which in one way or the other have affected the development of the district and the people as a whole. The effect of conflict has not only affected the rural development but also social, human, intellectual, economic and technological developments in general. While the aim of all countries is to develop, some may have reached a stage where they qualify as developed; others are still in the process of reaching their goal; yet others are still struggling to barely survive thus the names ‗developed countries, developing countries and under developed countries‘. Most developing countries are faced with the problem of rural underdevelopment and Ghana is no exception. Most rural areas have been neglected in the development project of the country. Resources are channelled to the urban areas and other places where the government reaps profits; however the Bawku municipal area has not only suffered underdevelopment from government negligence but also from conflict. The district of Bawku has been in tribal war stretching for the past ten years. This has stalled most developmental works from both government and external bodies. The area is one of the poorest places in Ghana; the problem is not only with rural development but social, economic and human development as well.
- Full Text:
- Date Issued: 2012
- Authors: Malik-Kusi, Georgina Leila
- Date: 2012
- Subjects: Rural development -- Ghana -- Case studies
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9111 , http://hdl.handle.net/10948/d1015016
- Description: Development has suffered a great deal due to the frequent changes that occur in life and these changes inevitably cause conflict. A typical example is the research setting, the Bawku Municipal area in Ghana. This area has suffered severe forms of conflict which in one way or the other have affected the development of the district and the people as a whole. The effect of conflict has not only affected the rural development but also social, human, intellectual, economic and technological developments in general. While the aim of all countries is to develop, some may have reached a stage where they qualify as developed; others are still in the process of reaching their goal; yet others are still struggling to barely survive thus the names ‗developed countries, developing countries and under developed countries‘. Most developing countries are faced with the problem of rural underdevelopment and Ghana is no exception. Most rural areas have been neglected in the development project of the country. Resources are channelled to the urban areas and other places where the government reaps profits; however the Bawku municipal area has not only suffered underdevelopment from government negligence but also from conflict. The district of Bawku has been in tribal war stretching for the past ten years. This has stalled most developmental works from both government and external bodies. The area is one of the poorest places in Ghana; the problem is not only with rural development but social, economic and human development as well.
- Full Text:
- Date Issued: 2012
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