The South African mining industry towards 2055: scenarios
- Authors: Du Plessis, Rudolf
- Date: 2015
- Subjects: Mines and mineral resources -- South Africa , Geology, Economic -- South Africa , Forecasting -- Study and teaching
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/4215 , vital:20568
- Description: The strained commodity price environment has triggered strong measures of cost containment and control by global and South African mining industries with workforce reductions, mine closures and shelved projects. Added to this, the South African mining industry is facing an unparalleled number of challenges, including an uncertain regulatory environment, infrastructure constraints, frequent industrial actions, rising costs and shortages of skills. The dynamism of discontinuous change has increased considerably and the South African mining industry is today facing an uncertain future with a blurred outlook. The results of the detailed analysis of future studies theory and practice in this research study support the argument that there is a strong need to fundamentally change the ways of planning for the future of the South African mining industry. The practice of developing new insight through the application of futures studies is central to this process. Today, collective decisions and strategies are progressively more founded on and informed by futures studies. The research study sought to develop insight regarding the future of the South African mining industry through the construction of four scenarios towards 2055: Divided We Fall, where a confident industry is threatened by social divisions as industry transformation is disregarded; Rock Bottom, where weak global economic conditions coincide with lacklustre industry innovation; Rising from Ashes, with similar economic conditions, but the industry responding positively through accelerated industry innovation; and Renaissance, set against positive global economic conditions with the South African mining industry adopting a collaborative, innovative approach to industry transformation. The research study further strived to uncover the preferred future for the South African mining industry as basis for the South African Mine of the Future Vision towards 2055. Throughout the research study, Inayatullah’s pillars of futures studies were applied as a guideline in mapping the present and future, deepening the future, broadening the future through the development of scenarios, and transforming the future by narrowing it down to the preferred. The study provides valuable insight into the driving forces relevant to the South African mining landscape. In addition, it provides insight on how to anticipate the changes these driving forces may bring about for the industry over the next 40 years from a decision-maker’s point of view. It is up to the mining industry to select the road to follow in terms of progress and sustainable development. Through an innovative approach, the creation of an environment of trust, the sharing of values, purposes and benefits, the South African Mine of the Future Vision is attainable. The South African mining industry must commit itself to working in collaborative partnerships with local communities, government, society and labour; stepping boldly into a world of social, environmental, technological and commercial innovation.
- Full Text:
- Date Issued: 2015
- Authors: Du Plessis, Rudolf
- Date: 2015
- Subjects: Mines and mineral resources -- South Africa , Geology, Economic -- South Africa , Forecasting -- Study and teaching
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/4215 , vital:20568
- Description: The strained commodity price environment has triggered strong measures of cost containment and control by global and South African mining industries with workforce reductions, mine closures and shelved projects. Added to this, the South African mining industry is facing an unparalleled number of challenges, including an uncertain regulatory environment, infrastructure constraints, frequent industrial actions, rising costs and shortages of skills. The dynamism of discontinuous change has increased considerably and the South African mining industry is today facing an uncertain future with a blurred outlook. The results of the detailed analysis of future studies theory and practice in this research study support the argument that there is a strong need to fundamentally change the ways of planning for the future of the South African mining industry. The practice of developing new insight through the application of futures studies is central to this process. Today, collective decisions and strategies are progressively more founded on and informed by futures studies. The research study sought to develop insight regarding the future of the South African mining industry through the construction of four scenarios towards 2055: Divided We Fall, where a confident industry is threatened by social divisions as industry transformation is disregarded; Rock Bottom, where weak global economic conditions coincide with lacklustre industry innovation; Rising from Ashes, with similar economic conditions, but the industry responding positively through accelerated industry innovation; and Renaissance, set against positive global economic conditions with the South African mining industry adopting a collaborative, innovative approach to industry transformation. The research study further strived to uncover the preferred future for the South African mining industry as basis for the South African Mine of the Future Vision towards 2055. Throughout the research study, Inayatullah’s pillars of futures studies were applied as a guideline in mapping the present and future, deepening the future, broadening the future through the development of scenarios, and transforming the future by narrowing it down to the preferred. The study provides valuable insight into the driving forces relevant to the South African mining landscape. In addition, it provides insight on how to anticipate the changes these driving forces may bring about for the industry over the next 40 years from a decision-maker’s point of view. It is up to the mining industry to select the road to follow in terms of progress and sustainable development. Through an innovative approach, the creation of an environment of trust, the sharing of values, purposes and benefits, the South African Mine of the Future Vision is attainable. The South African mining industry must commit itself to working in collaborative partnerships with local communities, government, society and labour; stepping boldly into a world of social, environmental, technological and commercial innovation.
- Full Text:
- Date Issued: 2015
The relationship between leadership, communication, engagement and effective performance in secondary schools
- Authors: Gibbs, Marilyn Dawn
- Date: 2016
- Subjects: Educational leadership -- South Africa , School management and organization -- South Africa , Performance contracts in education -- South Africa , Education, Secondary -- South Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/7186 , vital:21294
- Description: The ineffective performance of school operational teams in secondary schools in South Africa reflects in many negative aspects, from team operations, disengaged educators, ineffective leadership and communication and low performance in the teaching and learning domains. The purpose of this study is not only to contribute to the body of knowledge in this educational management field, but by examining the enabling factors that drive the high performance level of these school teams, these could assist with operation that utilises more of their human capital potential. By examining these high performance factors utilising a diagnostic tool, gaps could also be identified. To achieve this purpose, the objective was to develop a theoretical conceptual model and a school analytical tool that could holistically analyse and identify the strengths and weaknesses within each school. The purpose was to identify the enabling factors that create and drive the high performance of school operational teams in secondary schools This fingerprinting or profiling of the school could thereby allow for more cost effective interventions to be implemented within each school context. The aligned diagnostic and interventions addressing the gap enabling factors, assists in the school improvement and strategic plan for the school. At present, many schools do not have the resources or skills to conduct reliable and valid self, team and needs-assessments, therefore school improvement plans and strategic plans are often not using site-based analytics. By conducting these, a more focused and scientifically based, as well as cost effective intervention, could be implemented resulting in a more effective result in best practice. The three focus areas examined in the literature study in the field of educational management and school improvement, were leadership, engagement and communication. Initially the literature study indicated, thirteen independent and mediating variables around these key areas, which formed the foundations for the development of the design and development of the survey instrument. The thesis was based on a number of theoretical frameworks from which the conceptual model was devised. The dependent variables included literature based metrics for factors of Organisational Commitment and Employee Engagement, as well as the percentage Grade 12 pass rate obtained from the average performance over the last three years at the school. All the variables were hypothesised, defined and operationalised in the design of the school analytical tool for assessing the effective performance of the school operational teams. Independent and mediating variables included: Educator Team Competencies, Perceptions of leadership, Culture Alignment, Innovation potential, Employee experience, Fairness, Hybrid leadership environment, Trust, Support, Communication as well as Infrastructure, Leader-Member Exchange and Perceptions of Learner engagement. This predominantly quantitative research study examined the effective performance levels of school operational teams utilising an ecological systems theory approach. The School Analytical Tool comprised 71 items which were subjected to validity and reliability tests. Confirmatory Factor Analysis and Cronbach Alpha coefficients were conducted on the measuring instrument. Data was collected from school operational teams which included principals, educators and administrators from twenty-nine different secondary schools, in different contexts and across three regional areas in South Africa. A total of 413 respondents participated and a response rate of 40% was achieved. Ethical permission was obtained from all the relevant parties prior to commencement of the research study. After the proposed conceptual model was devised, structured equation modelling (SEM) was used to test the hypothesised significance of the relationships between the variables in the integrated model. Two sub-models were identified: Human (Individual/Team) Sub-Model A and System (Organisation/School) Sub-Model B. These were measured by two indices, the Team Performance Index and the School High Performance Work Index respectively. These measures showed different linkages to the Educator Employee Engagement and Organisational Commitment metrics. From the SEM, three models were tested for goodness of fit criteria with version 3 showing a reasonably good fit with a RMSEA (0.056 CI 95%: 0.054-0.058), with a CFI (0.86) and a normed Chi squared of 2.24. The objectives of this thesis were therefore achieved in developing a statistically and theoretically validated conceptual model for enabling factors that drive effective school operational teams, as well as a school analytical tool (SAT) that could identify gap factors for school profiling. The practical application of school profiling utilising the SAT was also indicated by analysing a high and low performing school from different regions in South Africa, indicating the ability to identify weaknesses and strengths of the school operational teams within different contexts.
- Full Text:
- Date Issued: 2016
- Authors: Gibbs, Marilyn Dawn
- Date: 2016
- Subjects: Educational leadership -- South Africa , School management and organization -- South Africa , Performance contracts in education -- South Africa , Education, Secondary -- South Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/7186 , vital:21294
- Description: The ineffective performance of school operational teams in secondary schools in South Africa reflects in many negative aspects, from team operations, disengaged educators, ineffective leadership and communication and low performance in the teaching and learning domains. The purpose of this study is not only to contribute to the body of knowledge in this educational management field, but by examining the enabling factors that drive the high performance level of these school teams, these could assist with operation that utilises more of their human capital potential. By examining these high performance factors utilising a diagnostic tool, gaps could also be identified. To achieve this purpose, the objective was to develop a theoretical conceptual model and a school analytical tool that could holistically analyse and identify the strengths and weaknesses within each school. The purpose was to identify the enabling factors that create and drive the high performance of school operational teams in secondary schools This fingerprinting or profiling of the school could thereby allow for more cost effective interventions to be implemented within each school context. The aligned diagnostic and interventions addressing the gap enabling factors, assists in the school improvement and strategic plan for the school. At present, many schools do not have the resources or skills to conduct reliable and valid self, team and needs-assessments, therefore school improvement plans and strategic plans are often not using site-based analytics. By conducting these, a more focused and scientifically based, as well as cost effective intervention, could be implemented resulting in a more effective result in best practice. The three focus areas examined in the literature study in the field of educational management and school improvement, were leadership, engagement and communication. Initially the literature study indicated, thirteen independent and mediating variables around these key areas, which formed the foundations for the development of the design and development of the survey instrument. The thesis was based on a number of theoretical frameworks from which the conceptual model was devised. The dependent variables included literature based metrics for factors of Organisational Commitment and Employee Engagement, as well as the percentage Grade 12 pass rate obtained from the average performance over the last three years at the school. All the variables were hypothesised, defined and operationalised in the design of the school analytical tool for assessing the effective performance of the school operational teams. Independent and mediating variables included: Educator Team Competencies, Perceptions of leadership, Culture Alignment, Innovation potential, Employee experience, Fairness, Hybrid leadership environment, Trust, Support, Communication as well as Infrastructure, Leader-Member Exchange and Perceptions of Learner engagement. This predominantly quantitative research study examined the effective performance levels of school operational teams utilising an ecological systems theory approach. The School Analytical Tool comprised 71 items which were subjected to validity and reliability tests. Confirmatory Factor Analysis and Cronbach Alpha coefficients were conducted on the measuring instrument. Data was collected from school operational teams which included principals, educators and administrators from twenty-nine different secondary schools, in different contexts and across three regional areas in South Africa. A total of 413 respondents participated and a response rate of 40% was achieved. Ethical permission was obtained from all the relevant parties prior to commencement of the research study. After the proposed conceptual model was devised, structured equation modelling (SEM) was used to test the hypothesised significance of the relationships between the variables in the integrated model. Two sub-models were identified: Human (Individual/Team) Sub-Model A and System (Organisation/School) Sub-Model B. These were measured by two indices, the Team Performance Index and the School High Performance Work Index respectively. These measures showed different linkages to the Educator Employee Engagement and Organisational Commitment metrics. From the SEM, three models were tested for goodness of fit criteria with version 3 showing a reasonably good fit with a RMSEA (0.056 CI 95%: 0.054-0.058), with a CFI (0.86) and a normed Chi squared of 2.24. The objectives of this thesis were therefore achieved in developing a statistically and theoretically validated conceptual model for enabling factors that drive effective school operational teams, as well as a school analytical tool (SAT) that could identify gap factors for school profiling. The practical application of school profiling utilising the SAT was also indicated by analysing a high and low performing school from different regions in South Africa, indicating the ability to identify weaknesses and strengths of the school operational teams within different contexts.
- Full Text:
- Date Issued: 2016
The impact of diversity and organisational culture on effective strategy implementation in a higher education institution
- Authors: Strydom, Kariena
- Date: 2013
- Subjects: Diversity in the workplace -- South Africa Corporate culture -- South Africa , Organizational behavior -- South Africa Business anthropology Education, Higher -- South Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/21691 , vital:29734
- Description: Diversity should be included in an organisational culture and be aligned with the corporate strategy. South African institutions face diversity and multiculturalism challenges which affect their operation and strategies. Managers in South Africa regard organisational culture as a very useful tool to manage their diverse workforce. Against this background, the primary objective of this study was to investigate and analyse how workforce diversity and organisational culture impact on strategy implementation at a higher education institution, namely Walter Sisulu University (WSU). The study identified dimensions of diversity and organisational culture and strategy implementation from theoretical models supporting the study. A hypothetical model portraying these factors was constructed, displaying each factor and their relationship with strategy implementation. Furthermore, the relationship between strategy implementation and strategic outcomes was indicated. Given the nature of the problem statement and the research objectives presented in this study, the positivistic research paradigm was adopted. Self-administered questionnaires were distributed to executive and senior management, senior academic and senior support staff at WSU. In total, 266 usable questionnaires were returned. The data obtained from these questionnaires were subjected to both descriptive and inferential statistical analyses. Structural equation modeling (SEM) was used as the key statistical analysis tool. As the hypothetical model did not load onto SEM in total, it was re-specified into four sub-models. Each sub-model was subjected to SEM to test the hypothetical model and to indicate the significance of the relationships hypothesised between the various independent, mediating and dependent variables. Eight statistically significant relationships were identified in the study. The factors identified as having a statistically significant relationship with organisational culture included the following: degree of flexibility, degree of teamwork, task directiveness, degree of formalisation, leadership styles and decision making. In addition, a statistically significant relationship was found between organisational culture and strategy implementation. Furthermore the findings indicated a statistically significant relationship between strategy implementation and strategic outcomes in a higher education institution. There was no statistically significant relationship found between diversity and strategy implementation. This finding is contrary to empirical evidence by various other researchers. The study makes a contribution to multicultural higher education institutions by highlighting the crucial role of organisational culture in effective strategy implementation. It was clear from the results of the study that the nurturing of human capital is critical if higher education institutions wish to successfully aligning culture with strategy implementation. This study provided constructive and very practical guidelines to higher education institutions to ensure effective alignment of culture with strategy implementation and so enhance local and global competitiveness and long term sustainability. University councils throughout South Africa can apply the findings of this study in their respective institutions to support effective strategy execution.
- Full Text:
- Date Issued: 2013
- Authors: Strydom, Kariena
- Date: 2013
- Subjects: Diversity in the workplace -- South Africa Corporate culture -- South Africa , Organizational behavior -- South Africa Business anthropology Education, Higher -- South Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/21691 , vital:29734
- Description: Diversity should be included in an organisational culture and be aligned with the corporate strategy. South African institutions face diversity and multiculturalism challenges which affect their operation and strategies. Managers in South Africa regard organisational culture as a very useful tool to manage their diverse workforce. Against this background, the primary objective of this study was to investigate and analyse how workforce diversity and organisational culture impact on strategy implementation at a higher education institution, namely Walter Sisulu University (WSU). The study identified dimensions of diversity and organisational culture and strategy implementation from theoretical models supporting the study. A hypothetical model portraying these factors was constructed, displaying each factor and their relationship with strategy implementation. Furthermore, the relationship between strategy implementation and strategic outcomes was indicated. Given the nature of the problem statement and the research objectives presented in this study, the positivistic research paradigm was adopted. Self-administered questionnaires were distributed to executive and senior management, senior academic and senior support staff at WSU. In total, 266 usable questionnaires were returned. The data obtained from these questionnaires were subjected to both descriptive and inferential statistical analyses. Structural equation modeling (SEM) was used as the key statistical analysis tool. As the hypothetical model did not load onto SEM in total, it was re-specified into four sub-models. Each sub-model was subjected to SEM to test the hypothetical model and to indicate the significance of the relationships hypothesised between the various independent, mediating and dependent variables. Eight statistically significant relationships were identified in the study. The factors identified as having a statistically significant relationship with organisational culture included the following: degree of flexibility, degree of teamwork, task directiveness, degree of formalisation, leadership styles and decision making. In addition, a statistically significant relationship was found between organisational culture and strategy implementation. Furthermore the findings indicated a statistically significant relationship between strategy implementation and strategic outcomes in a higher education institution. There was no statistically significant relationship found between diversity and strategy implementation. This finding is contrary to empirical evidence by various other researchers. The study makes a contribution to multicultural higher education institutions by highlighting the crucial role of organisational culture in effective strategy implementation. It was clear from the results of the study that the nurturing of human capital is critical if higher education institutions wish to successfully aligning culture with strategy implementation. This study provided constructive and very practical guidelines to higher education institutions to ensure effective alignment of culture with strategy implementation and so enhance local and global competitiveness and long term sustainability. University councils throughout South Africa can apply the findings of this study in their respective institutions to support effective strategy execution.
- Full Text:
- Date Issued: 2013
The effect of HIV and AIDS on the viability and management of forestry contracting businesses in South Africa
- Authors: Steenkamp, Jacob Cornelus
- Date: 2007
- Subjects: Forest products Industry -- South Africa -- Employees -- Disease , AIDS (Disease) -- Economic aspects -- South Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:8768 , http://hdl.handle.net/10948/735 , Forest products Industry -- South Africa -- Employees -- Disease , AIDS (Disease) -- Economic aspects -- South Africa
- Description: The aim of the research is to quantify the HIV prevalence in human resources of forestry contracting businesses and to develop a management framework to promote economic sustainability of forestry contractors. HIV tests were conducted in the forest industry on the employees of contracting concerns from 2002/2003 to 2004/2005 with an accompanying questionnaire to collect demographic data. The HIV test results were analyzed with the demographic data to determine relationships between HIV prevalence and demographic factors. Contractors responded to a questionnaire on the effect of HIV and AIDS prevalence on (their) contracting businesses. The questionnaire also collected information about HIV and AIDS interventions and assistance to HIV and AIDS affected employees. Key stakeholders of other forestry sub-sectors were interviewed to facilitate comparison of the different sub-sectors and to establish if there were major differences between the sub-sectors, however, the focus was on the human resources of the forestry contracting sub-sector. The research results indicated that the HIV prevalence was increasing for the research period and was, in some regions, exceeding 40 per cent. The highest prevalence was recorded in the Highveld and Zululand regions and the lowest prevalence in the North-Eastern Cape. The HIV prevalence for females was constantly higher than the incidence for males and the ratio of males to females (all regions) approximated 68 per cent to 32 per cent. The high prevalence of HIV results in major social and economic impacts. The economic impact is aggravated through regulation (due to perceived market failure) and a bid for more equal distribution of wealth in the economy. The result of the sum of the impacts alludes to a conversion from labour to capital; however, to make well-informed decisions, various scenarios should be simulated to establish the optimum labour to capital ratio. The research further established that appropriate staffing is increasingly difficult and that the development of human capital is under pressure due to the high prevalence of HIV and AIDS. HIV and AIDS mitigation programmes will make a significant contribution to the return on human capital assets, as the economic life and productivity of such assets will be enhanced by such interventions. The management framework developed was assessed to be visually acceptable and useful by domain experts; however, to realise the full potential of the framework it should be used with anticipation of the research results regarding prevalence and future estimated AIDS releases and in conjunction with industry cost simulation models.
- Full Text:
- Date Issued: 2007
- Authors: Steenkamp, Jacob Cornelus
- Date: 2007
- Subjects: Forest products Industry -- South Africa -- Employees -- Disease , AIDS (Disease) -- Economic aspects -- South Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:8768 , http://hdl.handle.net/10948/735 , Forest products Industry -- South Africa -- Employees -- Disease , AIDS (Disease) -- Economic aspects -- South Africa
- Description: The aim of the research is to quantify the HIV prevalence in human resources of forestry contracting businesses and to develop a management framework to promote economic sustainability of forestry contractors. HIV tests were conducted in the forest industry on the employees of contracting concerns from 2002/2003 to 2004/2005 with an accompanying questionnaire to collect demographic data. The HIV test results were analyzed with the demographic data to determine relationships between HIV prevalence and demographic factors. Contractors responded to a questionnaire on the effect of HIV and AIDS prevalence on (their) contracting businesses. The questionnaire also collected information about HIV and AIDS interventions and assistance to HIV and AIDS affected employees. Key stakeholders of other forestry sub-sectors were interviewed to facilitate comparison of the different sub-sectors and to establish if there were major differences between the sub-sectors, however, the focus was on the human resources of the forestry contracting sub-sector. The research results indicated that the HIV prevalence was increasing for the research period and was, in some regions, exceeding 40 per cent. The highest prevalence was recorded in the Highveld and Zululand regions and the lowest prevalence in the North-Eastern Cape. The HIV prevalence for females was constantly higher than the incidence for males and the ratio of males to females (all regions) approximated 68 per cent to 32 per cent. The high prevalence of HIV results in major social and economic impacts. The economic impact is aggravated through regulation (due to perceived market failure) and a bid for more equal distribution of wealth in the economy. The result of the sum of the impacts alludes to a conversion from labour to capital; however, to make well-informed decisions, various scenarios should be simulated to establish the optimum labour to capital ratio. The research further established that appropriate staffing is increasingly difficult and that the development of human capital is under pressure due to the high prevalence of HIV and AIDS. HIV and AIDS mitigation programmes will make a significant contribution to the return on human capital assets, as the economic life and productivity of such assets will be enhanced by such interventions. The management framework developed was assessed to be visually acceptable and useful by domain experts; however, to realise the full potential of the framework it should be used with anticipation of the research results regarding prevalence and future estimated AIDS releases and in conjunction with industry cost simulation models.
- Full Text:
- Date Issued: 2007
The development of an entrepreneurial management model to promote the survival and growth of family estate wine businesses in the South African wine industry
- Cullen, Margaret Diane Munro
- Authors: Cullen, Margaret Diane Munro
- Date: 2006
- Subjects: Family-owned business enterprises -- South Africa , Wine industry -- South Africa -- Management , Entrepreneurship
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:8766 , http://hdl.handle.net/10948/491 , http://hdl.handle.net/10948/d1011909 , Family-owned business enterprises -- South Africa , Wine industry -- South Africa -- Management , Entrepreneurship
- Description: The South African wine industry is polarised into the quantity-producing majority and the quality-conscious minority [Hughes, 2003]. The qualityproducing sector of the South African wine industry is dominated by family businesses. Research shows that there are approximately ninety familyowned wineries in South Africa. By international standards, South Africa is viewed as a quantity, not quality producing wine country, which will make it difficult to survive in an industry where quality is paramount for recognition. The ‘trailblazers’ of the international wine industry are family owned wineries [Robinson, 2000]. Twenty five percent of the 2003 five star South African wines were made by individuals or family wineries [Hughes, 2003], emphasising the growing importance of family wineries in the production of quality wines. It is important now, more than ever, with the industry opening up internationally, that survival of the family-owned wineries and their production of icon wines are promoted so that they can become flagship producers of the industry. The achievement of international status as a quality producing country, as well as building an industry based on the longevity of wine producing families, as well as a nation of wine lovers in South Africa should result.
- Full Text:
- Date Issued: 2006
- Authors: Cullen, Margaret Diane Munro
- Date: 2006
- Subjects: Family-owned business enterprises -- South Africa , Wine industry -- South Africa -- Management , Entrepreneurship
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:8766 , http://hdl.handle.net/10948/491 , http://hdl.handle.net/10948/d1011909 , Family-owned business enterprises -- South Africa , Wine industry -- South Africa -- Management , Entrepreneurship
- Description: The South African wine industry is polarised into the quantity-producing majority and the quality-conscious minority [Hughes, 2003]. The qualityproducing sector of the South African wine industry is dominated by family businesses. Research shows that there are approximately ninety familyowned wineries in South Africa. By international standards, South Africa is viewed as a quantity, not quality producing wine country, which will make it difficult to survive in an industry where quality is paramount for recognition. The ‘trailblazers’ of the international wine industry are family owned wineries [Robinson, 2000]. Twenty five percent of the 2003 five star South African wines were made by individuals or family wineries [Hughes, 2003], emphasising the growing importance of family wineries in the production of quality wines. It is important now, more than ever, with the industry opening up internationally, that survival of the family-owned wineries and their production of icon wines are promoted so that they can become flagship producers of the industry. The achievement of international status as a quality producing country, as well as building an industry based on the longevity of wine producing families, as well as a nation of wine lovers in South Africa should result.
- Full Text:
- Date Issued: 2006
The development of a technology-strategy framework to improve the competitiveness of small-to medium-sized furniture manufacturers in South Africa
- Authors: Lourens, Ann Sharon
- Date: 2010
- Subjects: Furniture industry and trade -- Effect of technological innnovations on -- South Africa , Furniture industry and trade -- Economic aspects -- South Africa , Technology strategy , Competition
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:8658 , http://hdl.handle.net/10948/1329 , Furniture industry and trade -- Effect of technological innnovations on -- South Africa , Furniture industry and trade -- Economic aspects -- South Africa , Technology strategy , Competition
- Description: The research problem addressed in this study was to establish how small- to medium-sized furniture manufacturing businesses could develop a technology strategy that would improve their competitiveness. Therefore, the primary objective of this research study was to develop a technology-strategy framework for small- to medium-sized furniture manufacturers to assist them to improve their competitiveness. Research has indicated that small- to medium-sized furniture manufacturers have the potential to contribute to South Africa‟s economic growth, job creation and gross domestic product. However, research has also indicated that small- to medium-sized furniture manufacturing industries have not kept up with technology developments and, as a result, competiveness is on the decline. Low-technology businesses, such as those found within the furniture manufacturing industry, often have no framework or methodology to guide the successful acquisition and integration of technology to enable a more competitive business. The main problem was addressed in three phases. Firstly, a literature review of strategy and technology-related factors was conducted which provided valuable insight into the development of a strategic framework. This included identification of the business strategy, external and internal factors influencing technology requirements, technology integration, -selection and criterion for competitiveness. Secondly, an empirical study consisting of both a quantitative and qualitative investigation was performed. The quantitative measuring instrument used was a questionnaire designed from the literature study information and was administered to a stratified sample of small- to medium-sized furniture manufacturers. The quantitative results were triangulated by qualitative interviews with selected respondents. The empirical results revealed a strong relationship between technology and competitiveness (as measured by business performance and technology- iv competitive advantage), thereby confirming the importance of technology utilisation for small- to medium-sized furniture manufacturers and the significance of developing a technology-strategy framework. Thirdly, by combining the literature study information and findings from the empirical investigation, the technology-strategy framework was developed. The technology-strategy framework provides a roadmap to integrate technology with the business strategy. The technology-strategy framework is used in three phases, firstly, the business strategy is identified, secondly, the technology-strategy framework provides a guide to identify and forecast technology, conduct an internal audit and identify technology that can execute the business strategy. The final phase is the application of criteria by means of which competitiveness improvement is assessed. Ultimately, the technology-strategy framework can facilitate improved competitiveness of the furniture industry.
- Full Text:
- Date Issued: 2010
- Authors: Lourens, Ann Sharon
- Date: 2010
- Subjects: Furniture industry and trade -- Effect of technological innnovations on -- South Africa , Furniture industry and trade -- Economic aspects -- South Africa , Technology strategy , Competition
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:8658 , http://hdl.handle.net/10948/1329 , Furniture industry and trade -- Effect of technological innnovations on -- South Africa , Furniture industry and trade -- Economic aspects -- South Africa , Technology strategy , Competition
- Description: The research problem addressed in this study was to establish how small- to medium-sized furniture manufacturing businesses could develop a technology strategy that would improve their competitiveness. Therefore, the primary objective of this research study was to develop a technology-strategy framework for small- to medium-sized furniture manufacturers to assist them to improve their competitiveness. Research has indicated that small- to medium-sized furniture manufacturers have the potential to contribute to South Africa‟s economic growth, job creation and gross domestic product. However, research has also indicated that small- to medium-sized furniture manufacturing industries have not kept up with technology developments and, as a result, competiveness is on the decline. Low-technology businesses, such as those found within the furniture manufacturing industry, often have no framework or methodology to guide the successful acquisition and integration of technology to enable a more competitive business. The main problem was addressed in three phases. Firstly, a literature review of strategy and technology-related factors was conducted which provided valuable insight into the development of a strategic framework. This included identification of the business strategy, external and internal factors influencing technology requirements, technology integration, -selection and criterion for competitiveness. Secondly, an empirical study consisting of both a quantitative and qualitative investigation was performed. The quantitative measuring instrument used was a questionnaire designed from the literature study information and was administered to a stratified sample of small- to medium-sized furniture manufacturers. The quantitative results were triangulated by qualitative interviews with selected respondents. The empirical results revealed a strong relationship between technology and competitiveness (as measured by business performance and technology- iv competitive advantage), thereby confirming the importance of technology utilisation for small- to medium-sized furniture manufacturers and the significance of developing a technology-strategy framework. Thirdly, by combining the literature study information and findings from the empirical investigation, the technology-strategy framework was developed. The technology-strategy framework provides a roadmap to integrate technology with the business strategy. The technology-strategy framework is used in three phases, firstly, the business strategy is identified, secondly, the technology-strategy framework provides a guide to identify and forecast technology, conduct an internal audit and identify technology that can execute the business strategy. The final phase is the application of criteria by means of which competitiveness improvement is assessed. Ultimately, the technology-strategy framework can facilitate improved competitiveness of the furniture industry.
- Full Text:
- Date Issued: 2010
The development of a green energy sector model for the Southern African Development Community (SADC)
- Ramagoma, Mbavhalelo Justice
- Authors: Ramagoma, Mbavhalelo Justice
- Date: 2016
- Subjects: Southern African Development Community , Clean energy industries , Climatic changes , Greenhouse gases
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/5422 , vital:20839
- Description: The Southern African Development Community (SADC) region, like most parts of the African continent, faces significant modern energy services access challenges. It is estimated that less than 45% of the SADC region’s populace have access to reliable modern energy forms and the situation is worse in rural areas where access is approximately 30%. Poor energy security is exacerbated by electricity power cuts and load shedding in almost all of the member states in the region. With the advent of battery storage, all forms of green energy have the potential to contribute to the shortfall in the supply of peaking power required to meet the daily (morning and evenings) and seasonal (winter) peaks when most power is required on the grid network. The region is endowed with vast green (renewables/low carbon or clean) energy resources. The purpose of this study is to expand the empirical body of research and knowledge on factors that contribute to widespread access success to green energy in the SADC region. Investments into green energy resources require an understanding of the unique characteristics of the energy sector in the region. In order to achieve this, a conceptual theoretical model was developed and tested empirically. Factors that influence green energy access success were identified through literature reviews and discussions with energy practitioners. All identified factors were then operationalised by carefully defining them in the context of the study. In order to test the proposed theoretical model and the hypothesised relationships, a structured questionnaire was developed and sent to energy practitioners from various sections of the energy sector in the region. STATISTICA 12 was employed to analyse relationships between variables and responses between identified groups. Pearson Product Moment Correlation (Pearson r) was employed to determine correlations between variables. Conclusions about hypotheses six (6) to fifteen (15) were made based on correlations between variables. T-tests were employed to make inferences about the views of various categories of respondents with regard to the twelve (12) identified variables. Multivariate analysis of variance (MANOVA) and Analysis of variance (ANOVA) examined associations between the dependent and independent variables with the identified categories of respondents and conclusions about hypotheses one (1) to five (5) and sixteen (16) were also made. The study finds that policy and the regulatory environment are still the main driving force behind energy access in the region. Power generation is managed by authorities’ power utility companies. Unbundling of power utilities supported by new energy business and operating models to accommodate mini and off grid power plants is found to be a key to green energy access in the region. The energy market is transforming in favour of independent power producers (IPPs) and consumers will significantly influence energy access decisions in the future. Green energy power storage to overcome intermittency will feature prominently in the success of green energy access in the region. Widespread access success to green energy will be attained when green energy access is reliable, affordable, efficient, and socially acceptable, meet the demand and reduces environmental pollution. The study recommends that strategic green energy planning must incorporate green energy infrastructure development, projects finance and human capacity development as priorities amongst SADC region’s member countries. Regional energy access enabling institutions must be strengthened; energy policies implemented with vigour and private sector participation enhanced in an integrated energy market.
- Full Text:
- Date Issued: 2016
The development of a green energy sector model for the Southern African Development Community (SADC)
- Authors: Ramagoma, Mbavhalelo Justice
- Date: 2016
- Subjects: Southern African Development Community , Clean energy industries , Climatic changes , Greenhouse gases
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/5422 , vital:20839
- Description: The Southern African Development Community (SADC) region, like most parts of the African continent, faces significant modern energy services access challenges. It is estimated that less than 45% of the SADC region’s populace have access to reliable modern energy forms and the situation is worse in rural areas where access is approximately 30%. Poor energy security is exacerbated by electricity power cuts and load shedding in almost all of the member states in the region. With the advent of battery storage, all forms of green energy have the potential to contribute to the shortfall in the supply of peaking power required to meet the daily (morning and evenings) and seasonal (winter) peaks when most power is required on the grid network. The region is endowed with vast green (renewables/low carbon or clean) energy resources. The purpose of this study is to expand the empirical body of research and knowledge on factors that contribute to widespread access success to green energy in the SADC region. Investments into green energy resources require an understanding of the unique characteristics of the energy sector in the region. In order to achieve this, a conceptual theoretical model was developed and tested empirically. Factors that influence green energy access success were identified through literature reviews and discussions with energy practitioners. All identified factors were then operationalised by carefully defining them in the context of the study. In order to test the proposed theoretical model and the hypothesised relationships, a structured questionnaire was developed and sent to energy practitioners from various sections of the energy sector in the region. STATISTICA 12 was employed to analyse relationships between variables and responses between identified groups. Pearson Product Moment Correlation (Pearson r) was employed to determine correlations between variables. Conclusions about hypotheses six (6) to fifteen (15) were made based on correlations between variables. T-tests were employed to make inferences about the views of various categories of respondents with regard to the twelve (12) identified variables. Multivariate analysis of variance (MANOVA) and Analysis of variance (ANOVA) examined associations between the dependent and independent variables with the identified categories of respondents and conclusions about hypotheses one (1) to five (5) and sixteen (16) were also made. The study finds that policy and the regulatory environment are still the main driving force behind energy access in the region. Power generation is managed by authorities’ power utility companies. Unbundling of power utilities supported by new energy business and operating models to accommodate mini and off grid power plants is found to be a key to green energy access in the region. The energy market is transforming in favour of independent power producers (IPPs) and consumers will significantly influence energy access decisions in the future. Green energy power storage to overcome intermittency will feature prominently in the success of green energy access in the region. Widespread access success to green energy will be attained when green energy access is reliable, affordable, efficient, and socially acceptable, meet the demand and reduces environmental pollution. The study recommends that strategic green energy planning must incorporate green energy infrastructure development, projects finance and human capacity development as priorities amongst SADC region’s member countries. Regional energy access enabling institutions must be strengthened; energy policies implemented with vigour and private sector participation enhanced in an integrated energy market.
- Full Text:
- Date Issued: 2016
The development of a financing model for agricultural production in South Africa
- Authors: Oberholster, Jacobus Hoon
- Date: 2014
- Subjects: Agriculture -- South Africa -- Finance , Agricultural productivity -- South Africa , Agricultural industries -- South Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/3041 , vital:20389
- Description: The world agricultural industry, despite numerous supply and demand challenges, has to significantly increase its production capacity to satisfy the increased demand for food and successfully address the issues surrounding food security. Access to credit is however a key enabler in this regard, while a lack of it limits the adaptive capacity of agricultural producers. The financing needs of agricultural producers however vary and are influenced by the different production systems which have different investment, revenue and risk patterns. The sector is unique in that the risk and uncertainty in agriculture are increased by the nature of agricultural production systems, which is in many cases driven by unpredictable external factors such as adverse weather conditions. In addition agricultural production systems also function within the total food system which consists of a number of interrelated subsystems, each presenting agricultural producers with a unique set of risk factors that need to be taken into account. The development of new and innovative financing solutions for the sector therefore requires a thorough understanding of the multidimensional nature of agriculture and the unique characteristics of the sector. The purpose of this study was to contribute to the development of new and innovative financing solutions for the agricultural sector in South Africa.
- Full Text:
- Date Issued: 2014
- Authors: Oberholster, Jacobus Hoon
- Date: 2014
- Subjects: Agriculture -- South Africa -- Finance , Agricultural productivity -- South Africa , Agricultural industries -- South Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/3041 , vital:20389
- Description: The world agricultural industry, despite numerous supply and demand challenges, has to significantly increase its production capacity to satisfy the increased demand for food and successfully address the issues surrounding food security. Access to credit is however a key enabler in this regard, while a lack of it limits the adaptive capacity of agricultural producers. The financing needs of agricultural producers however vary and are influenced by the different production systems which have different investment, revenue and risk patterns. The sector is unique in that the risk and uncertainty in agriculture are increased by the nature of agricultural production systems, which is in many cases driven by unpredictable external factors such as adverse weather conditions. In addition agricultural production systems also function within the total food system which consists of a number of interrelated subsystems, each presenting agricultural producers with a unique set of risk factors that need to be taken into account. The development of new and innovative financing solutions for the sector therefore requires a thorough understanding of the multidimensional nature of agriculture and the unique characteristics of the sector. The purpose of this study was to contribute to the development of new and innovative financing solutions for the agricultural sector in South Africa.
- Full Text:
- Date Issued: 2014
Strategies to improve the effectiveness of South African professional associations
- Authors: Goldman, Lester Mark
- Date: 2015
- Subjects: Professional associations -- South Africa , Organizational effectiveness -- South Africa , Social structure -- South Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:8930 , http://hdl.handle.net/10948/d1021186
- Description: Professional associations and professional relationships are a feature of the social structure of all advanced societies. Professional associations perform or provide a number of functions and services for professionals and for the organisations employing them: Continuing education, admission to practice, certification and credentialing, educational standards, enforcement of standards, codes of ethics, and standards of performance, meetings, social activities, newsletters, and journals. Professional association membership is therefore very valuable to professionals and, in turn, for the organisations which employ those professionals, because of the wide variety of important functions served and services provided by such associations. This value cascades through to the economy of the countries in which the associations perform. This study seeks to contribute to the increased effectiveness of professional associations in South Africa by assessing the level of organisational effectiveness within these associations, and the factors that affect such effectiveness. It is hoped that this research will provide the necessary information to enable senior stakeholders within the associations to make better decisions, and formulate better strategies to improve their effectiveness. If challenges of ineffectiveness are not addressed, the risk is that these associations might not achieve optimal effectiveness and growth, with negative impact on the professionals they serve, and the economy. Conversely, and optimistically, improvements in the effectiveness of professional associations, will positively impact the professionals they serve, with cascading benefits to the economy. Convenience sampling was used to target the senior staff or office bearers within the 48 SAQA registered professional associations in South Africa, at the time of survey. Self-constructed instruments were used to measure the variables included in the hypothesised model. Open-ended questions were also included in the questionnaire in order to capture qualitative information about professional associations. Using STATISTICS Version 10 (2010), the data analyses included exploratory factor analyses, the calculation of Cronbach alphas and Pearson correlations, and the content analysis of qualitative data. The most important finding of this study is that being an effective learning organisation (ELO) is an important indicator of a PA’s organisational effectiveness. To be an ELO means that the PA should continuously strive to learn and improve by conducting research that benefits the association itself, its members, its sector and its country. It is therefore important that PA’s focus their efforts on becoming effective learning organisations by planning and directing their resources on achieving this objective. It means that PA’s must employ or contract in intellectual resources that would enable them to stay at the cutting-edge of services that their members and clients want. This would require PA’s to ensure that they have the continuous services of high calibre researchers. The second important finding of this study is the indication that membership growth is another measure of a PA’s organisational effectiveness. It has already been reported above that being an ELO drives membership growth. The fact that being the first-mover in the industry increases membership growth is an indication that PA’s should capitalise on this strength, by always striving to be the first in everything its members and clients require, or will require. This calls for PA’s to conduct continuous environmental scanning, and the required research and development to deliver products and services first to their members and clients. The fact that competitive characteristics drive membership growth indicates to PA’s that they could attract more members if they maintain and improve service levels; continuously and effectively lobby government for better services for their members and clients; develop and deliver unique services to their members and clients; protect themselves against imitation of their resources and skills, outperform their competitors; and continuously enhance their credibility compared to other professional associations.
- Full Text:
- Date Issued: 2015
- Authors: Goldman, Lester Mark
- Date: 2015
- Subjects: Professional associations -- South Africa , Organizational effectiveness -- South Africa , Social structure -- South Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:8930 , http://hdl.handle.net/10948/d1021186
- Description: Professional associations and professional relationships are a feature of the social structure of all advanced societies. Professional associations perform or provide a number of functions and services for professionals and for the organisations employing them: Continuing education, admission to practice, certification and credentialing, educational standards, enforcement of standards, codes of ethics, and standards of performance, meetings, social activities, newsletters, and journals. Professional association membership is therefore very valuable to professionals and, in turn, for the organisations which employ those professionals, because of the wide variety of important functions served and services provided by such associations. This value cascades through to the economy of the countries in which the associations perform. This study seeks to contribute to the increased effectiveness of professional associations in South Africa by assessing the level of organisational effectiveness within these associations, and the factors that affect such effectiveness. It is hoped that this research will provide the necessary information to enable senior stakeholders within the associations to make better decisions, and formulate better strategies to improve their effectiveness. If challenges of ineffectiveness are not addressed, the risk is that these associations might not achieve optimal effectiveness and growth, with negative impact on the professionals they serve, and the economy. Conversely, and optimistically, improvements in the effectiveness of professional associations, will positively impact the professionals they serve, with cascading benefits to the economy. Convenience sampling was used to target the senior staff or office bearers within the 48 SAQA registered professional associations in South Africa, at the time of survey. Self-constructed instruments were used to measure the variables included in the hypothesised model. Open-ended questions were also included in the questionnaire in order to capture qualitative information about professional associations. Using STATISTICS Version 10 (2010), the data analyses included exploratory factor analyses, the calculation of Cronbach alphas and Pearson correlations, and the content analysis of qualitative data. The most important finding of this study is that being an effective learning organisation (ELO) is an important indicator of a PA’s organisational effectiveness. To be an ELO means that the PA should continuously strive to learn and improve by conducting research that benefits the association itself, its members, its sector and its country. It is therefore important that PA’s focus their efforts on becoming effective learning organisations by planning and directing their resources on achieving this objective. It means that PA’s must employ or contract in intellectual resources that would enable them to stay at the cutting-edge of services that their members and clients want. This would require PA’s to ensure that they have the continuous services of high calibre researchers. The second important finding of this study is the indication that membership growth is another measure of a PA’s organisational effectiveness. It has already been reported above that being an ELO drives membership growth. The fact that being the first-mover in the industry increases membership growth is an indication that PA’s should capitalise on this strength, by always striving to be the first in everything its members and clients require, or will require. This calls for PA’s to conduct continuous environmental scanning, and the required research and development to deliver products and services first to their members and clients. The fact that competitive characteristics drive membership growth indicates to PA’s that they could attract more members if they maintain and improve service levels; continuously and effectively lobby government for better services for their members and clients; develop and deliver unique services to their members and clients; protect themselves against imitation of their resources and skills, outperform their competitors; and continuously enhance their credibility compared to other professional associations.
- Full Text:
- Date Issued: 2015
Stakeholder management for urban development projects in South Africa
- Authors: Mgemane, Lesley Musa
- Date: 2012
- Subjects: Economic development projects -- South Africa , Project management , City planning -- South Africa , South Africa -- Economic conditions
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:9014 , http://hdl.handle.net/10948/d1018588
- Description: The study arose from a research issue that is both practical and theoretical. The apparent challenges of a stakeholder management nature in the execution of urban development projects in South Africa led to the conception of the study. However, the most compelling need for the study was the theoretical gap – in the urban development theory, in the projects theory, and particularly in the stakeholder management theory – on the management of stakeholders in the South African urban development projects. As a result, the value of the study is both managerial and scholarly. The urban development concept is understood to be referring to the development of urban areas for the purpose of improving the quality of life in the cities, and the development of the infrastructure to enable economic growth. Urban development projects, as vehicles for accomplishing urban development, are important for a newly industrialised economy (NIE) like South Africa. Also, as a result of the political past – in the form of a systematic preferential development based on racial segregation by the previous government, and the two decades of subjection of South Africa to economic and cultural isolation by the international community – South Africa has a huge backlog with regard to the two general purposes of urban development: social progress and economic progress. Consequently, urban development projects in South Africa are very critical and important, particularly for geopolitical and socio-economic reasons. Judging by the extensive negative media coverage, many of the South African urban development projects demonstrate poor stakeholder management. The list of urban development projects that have experienced stakeholder related challenges in South Africa is endless: the Johannesburg BRT project, the Gauteng Freeway Improvement project, the Transnet multi-product pipeline-construction project, the Chapman’s Peak toll-road project, the Kusile and Medupi power stations construction projects, are some examples. The project management profession and body of knowledge view stakeholder management in a serious light, actually a failure in adequately implementing stakeholder management in a project is tantamount to a failure of the project itself. There is also a consensus among numerous researchers that there is a general lack of knowledge for project managers on how to manage stakeholders, particularly external stakeholders. Stakeholder management is a poorly understood and, usually a very badly implemented project management discipline. Managing projects in Africa, and by inference in South Africa, can be particularly complex – given the involvement of multiple stakeholders and their historical, geopolitical, economic relationships, and cultural differences. The study set out to develop a framework to improve the management of stakeholders in urban development projects – by investigating the critical success factors that have an influence on stakeholder management success in urban development projects in South Africa. This study is important primarily because there seems to be no previous research conducted on this important project management discipline, stakeholder management of urban development projects; and there seems to be a neglect of stakeholder management duties by urban development projects agencies, and by inference, projects practitioners in South Africa. A theoretical space was created for this study in the fraternal literature of previous studies on critical success factors and/or stakeholder management in construction projects – as there seem to be none undertaken in the urban development environment, particularly in the South African context.
- Full Text:
- Date Issued: 2012
- Authors: Mgemane, Lesley Musa
- Date: 2012
- Subjects: Economic development projects -- South Africa , Project management , City planning -- South Africa , South Africa -- Economic conditions
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:9014 , http://hdl.handle.net/10948/d1018588
- Description: The study arose from a research issue that is both practical and theoretical. The apparent challenges of a stakeholder management nature in the execution of urban development projects in South Africa led to the conception of the study. However, the most compelling need for the study was the theoretical gap – in the urban development theory, in the projects theory, and particularly in the stakeholder management theory – on the management of stakeholders in the South African urban development projects. As a result, the value of the study is both managerial and scholarly. The urban development concept is understood to be referring to the development of urban areas for the purpose of improving the quality of life in the cities, and the development of the infrastructure to enable economic growth. Urban development projects, as vehicles for accomplishing urban development, are important for a newly industrialised economy (NIE) like South Africa. Also, as a result of the political past – in the form of a systematic preferential development based on racial segregation by the previous government, and the two decades of subjection of South Africa to economic and cultural isolation by the international community – South Africa has a huge backlog with regard to the two general purposes of urban development: social progress and economic progress. Consequently, urban development projects in South Africa are very critical and important, particularly for geopolitical and socio-economic reasons. Judging by the extensive negative media coverage, many of the South African urban development projects demonstrate poor stakeholder management. The list of urban development projects that have experienced stakeholder related challenges in South Africa is endless: the Johannesburg BRT project, the Gauteng Freeway Improvement project, the Transnet multi-product pipeline-construction project, the Chapman’s Peak toll-road project, the Kusile and Medupi power stations construction projects, are some examples. The project management profession and body of knowledge view stakeholder management in a serious light, actually a failure in adequately implementing stakeholder management in a project is tantamount to a failure of the project itself. There is also a consensus among numerous researchers that there is a general lack of knowledge for project managers on how to manage stakeholders, particularly external stakeholders. Stakeholder management is a poorly understood and, usually a very badly implemented project management discipline. Managing projects in Africa, and by inference in South Africa, can be particularly complex – given the involvement of multiple stakeholders and their historical, geopolitical, economic relationships, and cultural differences. The study set out to develop a framework to improve the management of stakeholders in urban development projects – by investigating the critical success factors that have an influence on stakeholder management success in urban development projects in South Africa. This study is important primarily because there seems to be no previous research conducted on this important project management discipline, stakeholder management of urban development projects; and there seems to be a neglect of stakeholder management duties by urban development projects agencies, and by inference, projects practitioners in South Africa. A theoretical space was created for this study in the fraternal literature of previous studies on critical success factors and/or stakeholder management in construction projects – as there seem to be none undertaken in the urban development environment, particularly in the South African context.
- Full Text:
- Date Issued: 2012
Possible futures for the Republic of South Africa towards 2055
- Adendorff, Christian Michael
- Authors: Adendorff, Christian Michael
- Date: 2013
- Subjects: Economic development -- South Africa , Sustainable development -- South Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/7816 , vital:24294
- Description: The purpose of this thesis was to develop four scenarios for South Africa over the next forty years: Mandela's Dream in which positive elements come into function for South Africa's economy and governance; the Historical African Syndrome, in which the key driving forces unfold in an uneven pattern, or have a differentiated impact on South Africa's economy; the Good, the Bad and the Ugly in which less good governance prevails, but where a fortunate economy and firm national management allow South Africa to become competitive and benefit from satisfactory economic growth; and the Pyramid Syndrome Scenario in which negative regional drivers of change corrode positive policies and initiatives in a manner which compounds the pre-existing threats to South Africa's growth.
- Full Text:
- Date Issued: 2013
- Authors: Adendorff, Christian Michael
- Date: 2013
- Subjects: Economic development -- South Africa , Sustainable development -- South Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/7816 , vital:24294
- Description: The purpose of this thesis was to develop four scenarios for South Africa over the next forty years: Mandela's Dream in which positive elements come into function for South Africa's economy and governance; the Historical African Syndrome, in which the key driving forces unfold in an uneven pattern, or have a differentiated impact on South Africa's economy; the Good, the Bad and the Ugly in which less good governance prevails, but where a fortunate economy and firm national management allow South Africa to become competitive and benefit from satisfactory economic growth; and the Pyramid Syndrome Scenario in which negative regional drivers of change corrode positive policies and initiatives in a manner which compounds the pre-existing threats to South Africa's growth.
- Full Text:
- Date Issued: 2013
Methods to improve the effective implementation of organisational codes of conduct
- Robinson, Bryan Michael Kenneth
- Authors: Robinson, Bryan Michael Kenneth
- Date: 2015
- Subjects: Business ethics , Organizational behavior -- Moral and ethical aspects
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/6541 , vital:21105
- Description: This research explores methods to improve code of conduct effectiveness. Misconduct is a common phenomenon in the business environment, even in the face of increased regulation, and the adoption of codes of conduct by organisations. This impacts negatively on organisations’ reputations, results in financial loss, and has a negative impact on the sustainability of businesses. While researchers suggest that codes of conduct should reduce misconduct and improve the ethical culture of organisations, mixed research results suggest codes of conduct are not always effective. While research into code of conduct effectiveness proliferates, seldom does such research take a holistic approach to understanding effectiveness of codes of conduct. Models proposed to better research code of conduct effectiveness, such as Kaptein and Schwartz’ (2008) integrated research model, do not present guidelines for better developing and implementing codes of conduct. Therefore the primary research objective was to develop a benchmarking framework which could provide insight into factors that could influence code of conduct effectiveness, and provide guidelines on how these factors should be influenced and accounted for to improve code of conduct effectiveness. Content of codes of conduct can play an important part in code of conduct effectiveness, yet they vary enormously in terms of provisions, language, tone, style, design. Some are directional or rules based, others aspirational, or values based. Bettcher, Deshpandé, Margolis and Paine (2005) developed the Global Business Standards Codex that depicted the most commonly found provisions in organisations they surveyed. A secondary research objective was therefore to apply this codex to the evaluation of participating organisations codes of conduct, and in so doing, evaluate the suitability of the codex as a benchmarking framework for the content of the code of conduct. Adopting a grounded theory methodological approach and code of conduct content analysis, the researcher investigated nine of South Africa’s largest multinational organisations in order to understand the factors influencing their code of conduct effectiveness better. The research makes a significant contribution to the understanding of codes of conduct, their effectiveness, and provides practical guidelines on improving their effectiveness. This is achieved by 1) presenting nine formulae for an effective code of conduct; 2) detailing a multi-dimensional model that can facilitate the effectiveness of codes of conduct; and 3) improving the codex developed by Bettcher et al. (2005) on the content of codes of conduct with the proposed code of conduct architecture criterion.
- Full Text:
- Date Issued: 2015
- Authors: Robinson, Bryan Michael Kenneth
- Date: 2015
- Subjects: Business ethics , Organizational behavior -- Moral and ethical aspects
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/6541 , vital:21105
- Description: This research explores methods to improve code of conduct effectiveness. Misconduct is a common phenomenon in the business environment, even in the face of increased regulation, and the adoption of codes of conduct by organisations. This impacts negatively on organisations’ reputations, results in financial loss, and has a negative impact on the sustainability of businesses. While researchers suggest that codes of conduct should reduce misconduct and improve the ethical culture of organisations, mixed research results suggest codes of conduct are not always effective. While research into code of conduct effectiveness proliferates, seldom does such research take a holistic approach to understanding effectiveness of codes of conduct. Models proposed to better research code of conduct effectiveness, such as Kaptein and Schwartz’ (2008) integrated research model, do not present guidelines for better developing and implementing codes of conduct. Therefore the primary research objective was to develop a benchmarking framework which could provide insight into factors that could influence code of conduct effectiveness, and provide guidelines on how these factors should be influenced and accounted for to improve code of conduct effectiveness. Content of codes of conduct can play an important part in code of conduct effectiveness, yet they vary enormously in terms of provisions, language, tone, style, design. Some are directional or rules based, others aspirational, or values based. Bettcher, Deshpandé, Margolis and Paine (2005) developed the Global Business Standards Codex that depicted the most commonly found provisions in organisations they surveyed. A secondary research objective was therefore to apply this codex to the evaluation of participating organisations codes of conduct, and in so doing, evaluate the suitability of the codex as a benchmarking framework for the content of the code of conduct. Adopting a grounded theory methodological approach and code of conduct content analysis, the researcher investigated nine of South Africa’s largest multinational organisations in order to understand the factors influencing their code of conduct effectiveness better. The research makes a significant contribution to the understanding of codes of conduct, their effectiveness, and provides practical guidelines on improving their effectiveness. This is achieved by 1) presenting nine formulae for an effective code of conduct; 2) detailing a multi-dimensional model that can facilitate the effectiveness of codes of conduct; and 3) improving the codex developed by Bettcher et al. (2005) on the content of codes of conduct with the proposed code of conduct architecture criterion.
- Full Text:
- Date Issued: 2015
Marketers' perceptions of negotiation behaviour in a global scale
- Authors: Burhan, Ahmad Mtengwa
- Date: 2012
- Subjects: Negotiation in business -- Tanzania , Business enterprises -- Tanzania , Export marketing -- Tanzania
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:9297 , http://hdl.handle.net/10948/d1013705
- Description: The success of international business depends on effective negotiations. Such negotiations do no happen in a vacuum, but usually in a specific environment that includes; time, surrounding, place, culture and people. The business environmental setting includes legal and political pluralism, currency fluctuations, foreign exchange, foreign government controls, bureaucracy, instability, change, ideological and cultural differences, as well as the influence of external stakeholders. These business negotiations environments can influence the behaviour of negotiation in global firms, impacting firms internationally. The reasons to negotiate on an international level may include considerations such as: choice of venue, culture to observe; and the outcome of the negotiation process. The aim of this study was to determine the influence of the international marketing environment, awareness of negotiation skill, interest groups and negotiation atmosphere on behaviour of marketers in a global firm. The study assessed the impact of negotiation behaviour on business agreements based on trust and certainty and level of commitment. The purpose of the study was to gauge the impact of negotiations behaviour pertaining to failure of business negotiations in Tanzania. In addition, the study endeavoured to determine the impact of environmental variables on the negotiation behaviour of marketers. The questionnaires used in the study comprised seven variables with statements linked to a five-point Likert-type interval scale varying from “strongly agree” to “strongly disagree. Self-administered questionnaires were used for data collection from global firms’ marketers and their management representatives; 323 questionnaires were collected from respondents. This study contributed to the literature on negotiation behaviour in a global firm and the perceptions of such global marketers in Tanzania. Many international companies in Tanzania find it difficult to formulate and implement a comprehensive business strategy; therefore, this study intends to equip international business managers with the leadership skills required. Based on the findings of this study, the negotiators and government are expected to play a major role in business negotiations to promote effective trade agreements despite limitations of political influence in the negotiation process. Political stability in a country enhances foreign business which in turn improves negotiation behaviour. A just legal system, with clear and unambiguous business guidelines and policies would benefit and promote local businesses and government representatives and negotiators in respect of international business negotiation behaviour. Reasonable tax and interest rates and fair business policies should improve international trade negotiations and business practices. In order to conduct successful international negotiations aspects such as culture, language differences, customs and traditions are important and should enjoy high priority. Aspects such as these mentioned influence the conducting and atmosphere and outcome of negotiations. The study reveals that the use of specialists and interpreters are imperative to guarantee understanding and successful outcomes. According to the findings negotiators should possess good negotiating skills to be able to steer the negotiation process through the different phases of negotiation that requires different negotiating skills at each stage of negotiation. It is clear that to have successful win-win negotiation outcomes the leading negotiator should put together a good team, with expert knowledge of product or conditions and negotiating skill, as well as possessing the attributes mentioned in the previous paragraph. The negotiator should also be able to determine authority limits, patience and observe negotiation ethics. No team disagreements concerning the business/project matters should be aired in front of counterparts during negotiations and professional conduct must prevail at all times. The findings of the study indicated that awareness of the practice of offering concessions regarding government tariff laws and price discounts that is in line with traditions in Tanzania. Concessions should not be made until all issues have been discussed, to avoid granting unnecessary benefits during negotiation that might be interpreted as bribery. This study concluded that it is important that marketers meet the requirements of business practices by sharing clear guidelines and policies regarding business practices, as this will lead to fruitful decisions. It was also found that negotiation behaviour improves when negotiators are willing to share information and agree that all communication must be in writing; marketers are more comfortable when there is a clear understanding of matters agreed upon, the choice of trading partners and that all trading agreements are written and a contract signed by all the parties, including governments where necessary. Marketers’ intentions are derived from the common interests of both parties and the negotiations should always take place in avenue that is suitable to both parties, conducted in fairness and offers must be reasonable and attainable with a positive outcome as the ultimate aim for both parties. This study reveals that negotiators insist on the use an agent or agents and sub-contractors to ensure mutually beneficial strategic business partnerships. However, when the role of the interest groups is explained to all participants, negotiation behaviour improves. It can also be concluded that negotiators allow interest groups to participate as team leaders and their number should be equal to the number of foreign negotiators, to ensure that marketers feel more at ease and comfortable to participate. An atmosphere based on bargaining power exerts a positive influence on the level of commitment among negotiating partners; and can be a predictor of the range of agreement as well as shape limits and priorities among dimensions of rivalry. However, it is important for marketers to express willingness to accept the terms of their counterpart’s bargaining zone regardless of non-profitable quotas at stake; identify areas of bargaining from foreign traders even if they are not attractive enough for local traders and are comfortable with the counterparts’ bargaining zone regarding fixed rates on exporting and importing quotas between trading partners to build trust among negotiators. In conclusion, it was found that negotiation behaviour has a positive influence on the level of commitment of trading partners. A positive business relationship is created on trust and a high-level of commitment which should be of great satisfaction to negotiating parties for future prospective negotiations.
- Full Text:
- Date Issued: 2012
- Authors: Burhan, Ahmad Mtengwa
- Date: 2012
- Subjects: Negotiation in business -- Tanzania , Business enterprises -- Tanzania , Export marketing -- Tanzania
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:9297 , http://hdl.handle.net/10948/d1013705
- Description: The success of international business depends on effective negotiations. Such negotiations do no happen in a vacuum, but usually in a specific environment that includes; time, surrounding, place, culture and people. The business environmental setting includes legal and political pluralism, currency fluctuations, foreign exchange, foreign government controls, bureaucracy, instability, change, ideological and cultural differences, as well as the influence of external stakeholders. These business negotiations environments can influence the behaviour of negotiation in global firms, impacting firms internationally. The reasons to negotiate on an international level may include considerations such as: choice of venue, culture to observe; and the outcome of the negotiation process. The aim of this study was to determine the influence of the international marketing environment, awareness of negotiation skill, interest groups and negotiation atmosphere on behaviour of marketers in a global firm. The study assessed the impact of negotiation behaviour on business agreements based on trust and certainty and level of commitment. The purpose of the study was to gauge the impact of negotiations behaviour pertaining to failure of business negotiations in Tanzania. In addition, the study endeavoured to determine the impact of environmental variables on the negotiation behaviour of marketers. The questionnaires used in the study comprised seven variables with statements linked to a five-point Likert-type interval scale varying from “strongly agree” to “strongly disagree. Self-administered questionnaires were used for data collection from global firms’ marketers and their management representatives; 323 questionnaires were collected from respondents. This study contributed to the literature on negotiation behaviour in a global firm and the perceptions of such global marketers in Tanzania. Many international companies in Tanzania find it difficult to formulate and implement a comprehensive business strategy; therefore, this study intends to equip international business managers with the leadership skills required. Based on the findings of this study, the negotiators and government are expected to play a major role in business negotiations to promote effective trade agreements despite limitations of political influence in the negotiation process. Political stability in a country enhances foreign business which in turn improves negotiation behaviour. A just legal system, with clear and unambiguous business guidelines and policies would benefit and promote local businesses and government representatives and negotiators in respect of international business negotiation behaviour. Reasonable tax and interest rates and fair business policies should improve international trade negotiations and business practices. In order to conduct successful international negotiations aspects such as culture, language differences, customs and traditions are important and should enjoy high priority. Aspects such as these mentioned influence the conducting and atmosphere and outcome of negotiations. The study reveals that the use of specialists and interpreters are imperative to guarantee understanding and successful outcomes. According to the findings negotiators should possess good negotiating skills to be able to steer the negotiation process through the different phases of negotiation that requires different negotiating skills at each stage of negotiation. It is clear that to have successful win-win negotiation outcomes the leading negotiator should put together a good team, with expert knowledge of product or conditions and negotiating skill, as well as possessing the attributes mentioned in the previous paragraph. The negotiator should also be able to determine authority limits, patience and observe negotiation ethics. No team disagreements concerning the business/project matters should be aired in front of counterparts during negotiations and professional conduct must prevail at all times. The findings of the study indicated that awareness of the practice of offering concessions regarding government tariff laws and price discounts that is in line with traditions in Tanzania. Concessions should not be made until all issues have been discussed, to avoid granting unnecessary benefits during negotiation that might be interpreted as bribery. This study concluded that it is important that marketers meet the requirements of business practices by sharing clear guidelines and policies regarding business practices, as this will lead to fruitful decisions. It was also found that negotiation behaviour improves when negotiators are willing to share information and agree that all communication must be in writing; marketers are more comfortable when there is a clear understanding of matters agreed upon, the choice of trading partners and that all trading agreements are written and a contract signed by all the parties, including governments where necessary. Marketers’ intentions are derived from the common interests of both parties and the negotiations should always take place in avenue that is suitable to both parties, conducted in fairness and offers must be reasonable and attainable with a positive outcome as the ultimate aim for both parties. This study reveals that negotiators insist on the use an agent or agents and sub-contractors to ensure mutually beneficial strategic business partnerships. However, when the role of the interest groups is explained to all participants, negotiation behaviour improves. It can also be concluded that negotiators allow interest groups to participate as team leaders and their number should be equal to the number of foreign negotiators, to ensure that marketers feel more at ease and comfortable to participate. An atmosphere based on bargaining power exerts a positive influence on the level of commitment among negotiating partners; and can be a predictor of the range of agreement as well as shape limits and priorities among dimensions of rivalry. However, it is important for marketers to express willingness to accept the terms of their counterpart’s bargaining zone regardless of non-profitable quotas at stake; identify areas of bargaining from foreign traders even if they are not attractive enough for local traders and are comfortable with the counterparts’ bargaining zone regarding fixed rates on exporting and importing quotas between trading partners to build trust among negotiators. In conclusion, it was found that negotiation behaviour has a positive influence on the level of commitment of trading partners. A positive business relationship is created on trust and a high-level of commitment which should be of great satisfaction to negotiating parties for future prospective negotiations.
- Full Text:
- Date Issued: 2012
Improving organisational effectiveness of public enterprises in Kenya
- Authors: Koigi, Alice Nyambura
- Date: 2011
- Subjects: Organisational effectiveness -- Kenya , Organisational change -- Kenya , Performance (Management) , Government business enterprises -- Kenya -- Management
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:8660 , http://hdl.handle.net/10948/1316 , Organisational effectiveness -- Kenya , Organisational change -- Kenya , Performance (Management) , Government business enterprises -- Kenya -- Management
- Description: To achieve effectiveness and efficiency in public enterprises, change is needed. Due to the rapid changing global environment and increasing demand for service delivery, continuous change is needed. Changes have been taking place in the Kenyan public sector since 2003. The public enterprises in Kenya, like in most countries in Sub-Saharan Africa, have been characterised by slow and bureaucratic processes that retard organisational performance. Employees and managers in these enterprises have been perceived as not performing as they should. Kenyan public enterprises are important to the economy of the country. They provide social services to the Kenyan population and employ about 654 200 people. The latter translated in a wage bill of 84 378 million Kenyan Shillings (Ksh 80 = 1 US dollar). There is therefore a need to investigate ways to improve individual and organisational performance, collectively viewed as organisational effectiveness in this study, in these enterprises. It is generally accepted that leadership and organisational culture play a critical role in managing the effectiveness of enterprises. In this study, leadership style (transactional and transformational), leadership personality (Machiavellianism, narcissism, masculinity, femininity, individualism and collectivism) and organisational culture (entrepreneurial and market-orientation), strategic management, corporate ethics are investigated determinants of organisational effectiveness. A survey approach was used to collect data from 670 senior executives from 134 Kenyan public (state) enterprises. Two hundred and fifty-six (256) useful survey responses from 53 public enterprises were received. Structural equation modelling (SEM) statistical technique was used to test the hypothesised relationships between the above-mentioned determinants and the dependent variables (individual performance intention and organisational performance). The descriptive statistics of the raw data were also analysed to ascertain the managers’ perceptions about these determinants in the public enterprises. The empirical results revealed that transformational leadership exerts a positive influence on both organisational performance and individual performance intention; that self-deceptive narcissism motivates individual performance intent but decreases organisational performance; that an entrepreneurial, market and strategic management orientation positively influences organisational performance; and that strategy implementation positively influences individual performance intent. In view of these findings, the study concludes that it is critical that leadership styles and leadership personalities be taken into account in leadership recruitment and development process in Kenya public enterprises. Kenyan public enterprises will also improve their organisational performance if they implement entrepreneurial, market and strategic management principles.
- Full Text:
- Date Issued: 2011
- Authors: Koigi, Alice Nyambura
- Date: 2011
- Subjects: Organisational effectiveness -- Kenya , Organisational change -- Kenya , Performance (Management) , Government business enterprises -- Kenya -- Management
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:8660 , http://hdl.handle.net/10948/1316 , Organisational effectiveness -- Kenya , Organisational change -- Kenya , Performance (Management) , Government business enterprises -- Kenya -- Management
- Description: To achieve effectiveness and efficiency in public enterprises, change is needed. Due to the rapid changing global environment and increasing demand for service delivery, continuous change is needed. Changes have been taking place in the Kenyan public sector since 2003. The public enterprises in Kenya, like in most countries in Sub-Saharan Africa, have been characterised by slow and bureaucratic processes that retard organisational performance. Employees and managers in these enterprises have been perceived as not performing as they should. Kenyan public enterprises are important to the economy of the country. They provide social services to the Kenyan population and employ about 654 200 people. The latter translated in a wage bill of 84 378 million Kenyan Shillings (Ksh 80 = 1 US dollar). There is therefore a need to investigate ways to improve individual and organisational performance, collectively viewed as organisational effectiveness in this study, in these enterprises. It is generally accepted that leadership and organisational culture play a critical role in managing the effectiveness of enterprises. In this study, leadership style (transactional and transformational), leadership personality (Machiavellianism, narcissism, masculinity, femininity, individualism and collectivism) and organisational culture (entrepreneurial and market-orientation), strategic management, corporate ethics are investigated determinants of organisational effectiveness. A survey approach was used to collect data from 670 senior executives from 134 Kenyan public (state) enterprises. Two hundred and fifty-six (256) useful survey responses from 53 public enterprises were received. Structural equation modelling (SEM) statistical technique was used to test the hypothesised relationships between the above-mentioned determinants and the dependent variables (individual performance intention and organisational performance). The descriptive statistics of the raw data were also analysed to ascertain the managers’ perceptions about these determinants in the public enterprises. The empirical results revealed that transformational leadership exerts a positive influence on both organisational performance and individual performance intention; that self-deceptive narcissism motivates individual performance intent but decreases organisational performance; that an entrepreneurial, market and strategic management orientation positively influences organisational performance; and that strategy implementation positively influences individual performance intent. In view of these findings, the study concludes that it is critical that leadership styles and leadership personalities be taken into account in leadership recruitment and development process in Kenya public enterprises. Kenyan public enterprises will also improve their organisational performance if they implement entrepreneurial, market and strategic management principles.
- Full Text:
- Date Issued: 2011
Going green: the impact of integrated sustainability reporting within JSE companies
- Authors: Nkosi, Jabulani Elias
- Date: 2015
- Subjects: Sustainable development , Environmental policy
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/9129 , vital:26467
- Description: The world is threatened by the possibility of an irreversible catastrophe that many would blame on the environmental impact of the present lifestyle, the results of which are climate change or global warming. This is clearly unacceptable to both present and future generations. If going green really means changing the way we live and pursuing knowledge and practices that can lead to more environmentally friendly and socio-ecologically responsible decisions, it is time to protect the environment and sustain its natural resources for current and future generations. Integrated sustainability reporting should be viewed as a vehicle to accomplish this global agenda of going green beyond mere legal requirements. The purpose of this study was to investigate the impact of integrated sustainability reporting (ISR) on achieving green business status within JSE listed companies. To achieve the purpose, an in-depth literature study and empirical research were undertaken using a triangulation method. After a detailed descriptive and content analysis of the collected primary and secondary data, the study found the following: Most of the JSE listed corporations’ integrated reports are not utilising the CSR, GRI guidelines and voluntary standards as effective tools to drive the process of green sustainable business. Some of the JSE listed organisations are treating financial and non-financial matters as separate issues in their integrated reports; The ISR has no impact in terms of using the NEMA framework in driving the process of green sustainable business in the JSE listed organisations; Most of the JSE listed organisations were fully aware of ecological sustainability as a pillar to drive the process of green sustainable business. They treat this pillar of sustainable development as a separate entity from socio-economic developmental issues. Most of the JSE listed corporations adhere to all the bylaws and regulations of ecological sustainability within their required certification of ISO 14001 standards in order to remain effectively certified by the auditing authority. Some integrated reports indicated much support for staff in terms of health, educational activities, labour laws and programmes that advance the socio-economic aspects of human beings; The study has found that the social pillar of sustainability is mostly supported by JSE listed organisations in South Africa - to the level of the requirements of labour relations legislation. It is not integrated with sustainability policies beyond the statutory requirements; It was further noticed in this study that integrated sustainability reports, based on the Global Reporting Initiative (GRI) principles and the King III reporting guidelines, disclose outcomes and results regarding the JSE listed organisations’ obligations, strategy and management approach which occurred within the reporting period. To address the above-listed findings, the researcher recommended that the JSE listed organisations integrate the NEMA, EMS, CSR, GRI and King III guidelines in their integrated sustainability reporting, in order to produce an effective sustainable green business in South Africa that is ecologically accountable and socio-economically supportive to all multi-stakeholders. The government and non-governmental organisations are the key players to drive the process of going green using the ISR. The government needs more structured policies and regulations that will support the National Development Plan in the pursuit of green economy in the form of grants and incentives that are beyond the present status quo.
- Full Text:
- Date Issued: 2015
- Authors: Nkosi, Jabulani Elias
- Date: 2015
- Subjects: Sustainable development , Environmental policy
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/9129 , vital:26467
- Description: The world is threatened by the possibility of an irreversible catastrophe that many would blame on the environmental impact of the present lifestyle, the results of which are climate change or global warming. This is clearly unacceptable to both present and future generations. If going green really means changing the way we live and pursuing knowledge and practices that can lead to more environmentally friendly and socio-ecologically responsible decisions, it is time to protect the environment and sustain its natural resources for current and future generations. Integrated sustainability reporting should be viewed as a vehicle to accomplish this global agenda of going green beyond mere legal requirements. The purpose of this study was to investigate the impact of integrated sustainability reporting (ISR) on achieving green business status within JSE listed companies. To achieve the purpose, an in-depth literature study and empirical research were undertaken using a triangulation method. After a detailed descriptive and content analysis of the collected primary and secondary data, the study found the following: Most of the JSE listed corporations’ integrated reports are not utilising the CSR, GRI guidelines and voluntary standards as effective tools to drive the process of green sustainable business. Some of the JSE listed organisations are treating financial and non-financial matters as separate issues in their integrated reports; The ISR has no impact in terms of using the NEMA framework in driving the process of green sustainable business in the JSE listed organisations; Most of the JSE listed organisations were fully aware of ecological sustainability as a pillar to drive the process of green sustainable business. They treat this pillar of sustainable development as a separate entity from socio-economic developmental issues. Most of the JSE listed corporations adhere to all the bylaws and regulations of ecological sustainability within their required certification of ISO 14001 standards in order to remain effectively certified by the auditing authority. Some integrated reports indicated much support for staff in terms of health, educational activities, labour laws and programmes that advance the socio-economic aspects of human beings; The study has found that the social pillar of sustainability is mostly supported by JSE listed organisations in South Africa - to the level of the requirements of labour relations legislation. It is not integrated with sustainability policies beyond the statutory requirements; It was further noticed in this study that integrated sustainability reports, based on the Global Reporting Initiative (GRI) principles and the King III reporting guidelines, disclose outcomes and results regarding the JSE listed organisations’ obligations, strategy and management approach which occurred within the reporting period. To address the above-listed findings, the researcher recommended that the JSE listed organisations integrate the NEMA, EMS, CSR, GRI and King III guidelines in their integrated sustainability reporting, in order to produce an effective sustainable green business in South Africa that is ecologically accountable and socio-economically supportive to all multi-stakeholders. The government and non-governmental organisations are the key players to drive the process of going green using the ISR. The government needs more structured policies and regulations that will support the National Development Plan in the pursuit of green economy in the form of grants and incentives that are beyond the present status quo.
- Full Text:
- Date Issued: 2015
Factors affecting supply chain integration in public hospital pharmacies in Kenya
- Authors: Kamau, George Michungu
- Date: 2015
- Subjects: Supply and demand , Materials management , Business logistics
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/7915 , vital:24321
- Description: The purpose of this study was to develop and empirically test the Supply Chain Integration Framework (SCI framework) in order to develop a framework to address the inefficiencies experienced in the public hospital pharmacies’ Supply Chain (SC) in Kenya. Supply Chain Management (SCM) can be regarded as a vibrant business entity that is changing and evolving continually because of constant changes in technology, competition and customer demands. The study investigated and analysed how the independent variables, namely SCI initiatives, performance improvement drivers, organisation environmental forces, workforce and management support, financial factors, flow and integration, regulatory framework and information sharing and technology influenced the SCI. The SCI was categorised into three components namely: customer order fulfilment, supplier collaboration and dedicated SC as the dependent variable. The literature reviewed established that globalisation and intensive worldwide competition, alongside technological developments, creates a completely new operating environment for organisations. The researcher reviewed various models and theories related to SCI which include systems theory, value chain models and value ecology models among others. An SCI framework was then developed to capture the interacting variables within the SCI network that could be adopted for the public hospital pharmacies in Kenya. The study was conducted using a survey questionnaire (Annexure B) that comprised both open and closed ended questions that were distributed to managers in public hospitals and pharmacies in Kenya. The population for the survey was 154 public hospital pharmacies in Kenya, with the final sample comprised of 280 respondents. The study was conducted using a survey questionnaire (Annexure B) that comprised both open and closed ended questions that were distributed to 325 respondents in 154 public hospitals and pharmacies in Kenya. The population for the survey was 154 public hospital pharmacies in Kenya, with the final sample comprised of 280 respondents. Exploratory factor analysis was used to ascertain the validity of the measuring instrument and the Cronbach alpha coefficients were used to measure the reliability of the measuring instruments. Key preliminary tests performed were the Kaiser-Meyer-Olkin test (KMO test) of sample adequacy, the Bartlett’s test of sphericity and the Kolmogorov-Smirnov test (Z-Statistic test) for normality and multi-collinearity diagnostic. Analysis of Variance (ANOVA) and multiple linear regressions were the main statistical procedures used to test the regression model fit and the significance of the relationships hypothesised among various variables in the study. Statistical softwares, namely Statistica 10 (2010) and Statistical Package for Social Sciences (SPSS) Version 18, were used to analyse quantitative data. The study identified five statistically significant relationships between customer order fulfilment and workforce and management support, financial factors, flow and integration, information sharing and technology, supplier collaborations and dedicated SCI. In addition, a total of six statistically significant relationships exist between the supplier collaborations and SCI initiatives i.e. performance improvement drivers, workforce and management support, financial factors, flow and integration, information sharing and technology adoption as well as dedicated SCI. Furthermore, four statistically significant relationships were found between dedicated SCI and SCI initiatives, workforce and management support, financial factors, flow and integration, information sharing and technology adoption.
- Full Text:
- Date Issued: 2015
- Authors: Kamau, George Michungu
- Date: 2015
- Subjects: Supply and demand , Materials management , Business logistics
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/7915 , vital:24321
- Description: The purpose of this study was to develop and empirically test the Supply Chain Integration Framework (SCI framework) in order to develop a framework to address the inefficiencies experienced in the public hospital pharmacies’ Supply Chain (SC) in Kenya. Supply Chain Management (SCM) can be regarded as a vibrant business entity that is changing and evolving continually because of constant changes in technology, competition and customer demands. The study investigated and analysed how the independent variables, namely SCI initiatives, performance improvement drivers, organisation environmental forces, workforce and management support, financial factors, flow and integration, regulatory framework and information sharing and technology influenced the SCI. The SCI was categorised into three components namely: customer order fulfilment, supplier collaboration and dedicated SC as the dependent variable. The literature reviewed established that globalisation and intensive worldwide competition, alongside technological developments, creates a completely new operating environment for organisations. The researcher reviewed various models and theories related to SCI which include systems theory, value chain models and value ecology models among others. An SCI framework was then developed to capture the interacting variables within the SCI network that could be adopted for the public hospital pharmacies in Kenya. The study was conducted using a survey questionnaire (Annexure B) that comprised both open and closed ended questions that were distributed to managers in public hospitals and pharmacies in Kenya. The population for the survey was 154 public hospital pharmacies in Kenya, with the final sample comprised of 280 respondents. The study was conducted using a survey questionnaire (Annexure B) that comprised both open and closed ended questions that were distributed to 325 respondents in 154 public hospitals and pharmacies in Kenya. The population for the survey was 154 public hospital pharmacies in Kenya, with the final sample comprised of 280 respondents. Exploratory factor analysis was used to ascertain the validity of the measuring instrument and the Cronbach alpha coefficients were used to measure the reliability of the measuring instruments. Key preliminary tests performed were the Kaiser-Meyer-Olkin test (KMO test) of sample adequacy, the Bartlett’s test of sphericity and the Kolmogorov-Smirnov test (Z-Statistic test) for normality and multi-collinearity diagnostic. Analysis of Variance (ANOVA) and multiple linear regressions were the main statistical procedures used to test the regression model fit and the significance of the relationships hypothesised among various variables in the study. Statistical softwares, namely Statistica 10 (2010) and Statistical Package for Social Sciences (SPSS) Version 18, were used to analyse quantitative data. The study identified five statistically significant relationships between customer order fulfilment and workforce and management support, financial factors, flow and integration, information sharing and technology, supplier collaborations and dedicated SCI. In addition, a total of six statistically significant relationships exist between the supplier collaborations and SCI initiatives i.e. performance improvement drivers, workforce and management support, financial factors, flow and integration, information sharing and technology adoption as well as dedicated SCI. Furthermore, four statistically significant relationships were found between dedicated SCI and SCI initiatives, workforce and management support, financial factors, flow and integration, information sharing and technology adoption.
- Full Text:
- Date Issued: 2015
Establishing the links between performance improvement programmes, maturity and performance to facilitate improvement strategy formulation
- Authors: Ebrahim, Zahier
- Date: 2016
- Subjects: Automobile industry and trade , Lean manufacturing , Organizational effectiveness
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/6865 , vital:21155
- Description: The automotive components manufacturing sector is facing tremendous pressure to remain competitive in a global economy. The application of performance improvement techniques to optimise factor production inputs remains a key strategic mechanism to effect the necessary change towards competitiveness. The high failure rate of these programmes, however, is a risk factor that should be considered by manufacturing firms. The investment into the implementation of these programmes will yield no return if the organisational maturity profile is not considered. The expected gains may not materialise and the execution of critical projects may take much longer than required. It is for this reason that an approach towards selecting the correct Performance Improvement Programme to optimise the performance of companies is a business imperative. Through a better understanding of the relationships between Performance Improvement Programmes and Organisational Maturity Variables, implementation success rates can increase, leading to improved results and sustainability. The approach taken to this research was quantitative in nature. Various descriptive and inferential statistics were applied to the selected respondents from the Eastern Cape automotive sector. The respondents had a working knowledge of Lean Manufacturing, Total Productive Maintenance (TPM) and Six Sigma. The research instrument was administered through an online survey. The research sought to identify whether there was a relationship amongst the variables under the three identified constructs. The research also sought to establish whether there was a difference between the specific Performance Improvement Programmes’ and Organisational Maturity Variables’ relationships. This affirmed the use of a new framework that integrates the programmes on the basis of their relationship to Organisational Maturity Variables. The research also provided insight into the challenges of the industry from a performance perspective and linked these with the relationship between Organisational Maturity Variables and Organisational Performance Variables. This allowed the researcher to include this additional insight as a consideration in the integrated implementation framework developed as part of the research. The results show that good consideration should be given to the Organisational Maturity Variables as these variables are related to the successful adoption of Performance Improvement Programmes. The research also shows that Lean Manufacturing, Total Productive Maintenance and Six Sigma are related to an organisations’ maturity profile in different ways. These results support the integrated Performance Improvement Programme approach, using a common set of tools and selecting the necessary programme specific tools based on a firm’s maturity profile. The research affords industry a framework to aid in decision making considering the relationships tested as part of this research. The linkages between Performance Programmes, Organisational Maturity Variables and Organisational Performance Variables are now more specific in nature.
- Full Text:
- Date Issued: 2016
- Authors: Ebrahim, Zahier
- Date: 2016
- Subjects: Automobile industry and trade , Lean manufacturing , Organizational effectiveness
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/6865 , vital:21155
- Description: The automotive components manufacturing sector is facing tremendous pressure to remain competitive in a global economy. The application of performance improvement techniques to optimise factor production inputs remains a key strategic mechanism to effect the necessary change towards competitiveness. The high failure rate of these programmes, however, is a risk factor that should be considered by manufacturing firms. The investment into the implementation of these programmes will yield no return if the organisational maturity profile is not considered. The expected gains may not materialise and the execution of critical projects may take much longer than required. It is for this reason that an approach towards selecting the correct Performance Improvement Programme to optimise the performance of companies is a business imperative. Through a better understanding of the relationships between Performance Improvement Programmes and Organisational Maturity Variables, implementation success rates can increase, leading to improved results and sustainability. The approach taken to this research was quantitative in nature. Various descriptive and inferential statistics were applied to the selected respondents from the Eastern Cape automotive sector. The respondents had a working knowledge of Lean Manufacturing, Total Productive Maintenance (TPM) and Six Sigma. The research instrument was administered through an online survey. The research sought to identify whether there was a relationship amongst the variables under the three identified constructs. The research also sought to establish whether there was a difference between the specific Performance Improvement Programmes’ and Organisational Maturity Variables’ relationships. This affirmed the use of a new framework that integrates the programmes on the basis of their relationship to Organisational Maturity Variables. The research also provided insight into the challenges of the industry from a performance perspective and linked these with the relationship between Organisational Maturity Variables and Organisational Performance Variables. This allowed the researcher to include this additional insight as a consideration in the integrated implementation framework developed as part of the research. The results show that good consideration should be given to the Organisational Maturity Variables as these variables are related to the successful adoption of Performance Improvement Programmes. The research also shows that Lean Manufacturing, Total Productive Maintenance and Six Sigma are related to an organisations’ maturity profile in different ways. These results support the integrated Performance Improvement Programme approach, using a common set of tools and selecting the necessary programme specific tools based on a firm’s maturity profile. The research affords industry a framework to aid in decision making considering the relationships tested as part of this research. The linkages between Performance Programmes, Organisational Maturity Variables and Organisational Performance Variables are now more specific in nature.
- Full Text:
- Date Issued: 2016
Determinants of customer satisfaction and retention: a survey of the banking industry in Kenya
- Authors: Mburu, Peris Njoki
- Date: 2012
- Subjects: Banks and banking -- Customer services -- Kenya , Consumer satisfaction -- Banks and banking -- Kenya , Customer relations -- Management -- Kenya
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:8787 , http://hdl.handle.net/10948/d1014106
- Description: Customers have become the lifeblood of any organisation. Without customers, or-ganisations would not exist let alone survive in this competitive global environment (Grigoroudis, Politis and Siskos, 2002). Banks depend on sufficient and sustaining profitability to survive in the global business world. Customers are the source of banks‟ profitability. By satisfying the customer, the bank is able to retain the custom-er and reap maximum benefits from the relationship which ultimately leads to higher profitability. Customer satisfaction has therefore evolved as a strategic business ini-tiative which banks cannot ignore. Retention of the bank customer has become one of the most important objectives of the overall marketing strategy of any bank. In Kenya, the term „customer service‟ came to the fore just over fifteen years ago when banks started acquiring customer service departments. Since then, many cus-tomer training programs for staff have been put in place to transform the image of the customer as not just a profit-maker for the banks but as a human being with needs, which if not fulfilled will cause the customer to look for alternatives in the market. Training has focused on the bank staff whose customer handling skills have been sharpened. In spite of this, no empirical study has attempted to find out if the intended satisfaction of the customer has been achieved or not, which is indicative of little or no attention being given to this important phenomenon. In Africa, with the ex-ception of South Africa, empirical studies on customer satisfaction in the banking in-dustry are few. This gap presented the motivation for this study. The primary objective was to establish the determinants of customer satisfaction and retention in the Kenyan banking industry. The secondary objectives were to establish the relationship between socio-economic factors and customer satisfaction in Ken-yan banks; secondly, to determine whether bank-related factors influence customer satisfaction in Kenyan banks; thirdly, to identify the various strategies known to cus-tomers and employed by Kenyan banks to ensure customer satisfaction and customer retention and finally, to analyse the relationship between customer satisfaction and customer retention in Kenyan banks. The study adopted a descriptive survey design to suit the target population which was dispersed over a wide geographical region spanning the entire Kenya. The tar-get population included every bank customer in Kenya. Both qualitative and quantita-tive data were used. The data collection instrument was a self-administered ques-tionnaire that contained both closed and open-ended questions. Statistical tests were done using Pearson, Chi Square, Anova, Pearson Correlation and Multi-linear re-gression. Data were presented using frequency distribution tables, percentages, cross tabulation and pie charts. The findings indicated a positive relationship be-tween bank-related factors and customer satisfaction and retention. The conclusion was that if banks improved on factors like quality service, staff orientation towards customers, availability of management and ATM uptimes just to name a few, propor-tionately, customer satisfaction and retention would be enhanced. Finally, recommendations based on the findings were made to the Kenyan banks highlighting antecedents which would enhance the customers‟ satisfaction and reten-tion in the Kenyan banking industry.
- Full Text:
- Date Issued: 2012
- Authors: Mburu, Peris Njoki
- Date: 2012
- Subjects: Banks and banking -- Customer services -- Kenya , Consumer satisfaction -- Banks and banking -- Kenya , Customer relations -- Management -- Kenya
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:8787 , http://hdl.handle.net/10948/d1014106
- Description: Customers have become the lifeblood of any organisation. Without customers, or-ganisations would not exist let alone survive in this competitive global environment (Grigoroudis, Politis and Siskos, 2002). Banks depend on sufficient and sustaining profitability to survive in the global business world. Customers are the source of banks‟ profitability. By satisfying the customer, the bank is able to retain the custom-er and reap maximum benefits from the relationship which ultimately leads to higher profitability. Customer satisfaction has therefore evolved as a strategic business ini-tiative which banks cannot ignore. Retention of the bank customer has become one of the most important objectives of the overall marketing strategy of any bank. In Kenya, the term „customer service‟ came to the fore just over fifteen years ago when banks started acquiring customer service departments. Since then, many cus-tomer training programs for staff have been put in place to transform the image of the customer as not just a profit-maker for the banks but as a human being with needs, which if not fulfilled will cause the customer to look for alternatives in the market. Training has focused on the bank staff whose customer handling skills have been sharpened. In spite of this, no empirical study has attempted to find out if the intended satisfaction of the customer has been achieved or not, which is indicative of little or no attention being given to this important phenomenon. In Africa, with the ex-ception of South Africa, empirical studies on customer satisfaction in the banking in-dustry are few. This gap presented the motivation for this study. The primary objective was to establish the determinants of customer satisfaction and retention in the Kenyan banking industry. The secondary objectives were to establish the relationship between socio-economic factors and customer satisfaction in Ken-yan banks; secondly, to determine whether bank-related factors influence customer satisfaction in Kenyan banks; thirdly, to identify the various strategies known to cus-tomers and employed by Kenyan banks to ensure customer satisfaction and customer retention and finally, to analyse the relationship between customer satisfaction and customer retention in Kenyan banks. The study adopted a descriptive survey design to suit the target population which was dispersed over a wide geographical region spanning the entire Kenya. The tar-get population included every bank customer in Kenya. Both qualitative and quantita-tive data were used. The data collection instrument was a self-administered ques-tionnaire that contained both closed and open-ended questions. Statistical tests were done using Pearson, Chi Square, Anova, Pearson Correlation and Multi-linear re-gression. Data were presented using frequency distribution tables, percentages, cross tabulation and pie charts. The findings indicated a positive relationship be-tween bank-related factors and customer satisfaction and retention. The conclusion was that if banks improved on factors like quality service, staff orientation towards customers, availability of management and ATM uptimes just to name a few, propor-tionately, customer satisfaction and retention would be enhanced. Finally, recommendations based on the findings were made to the Kenyan banks highlighting antecedents which would enhance the customers‟ satisfaction and reten-tion in the Kenyan banking industry.
- Full Text:
- Date Issued: 2012
Critical factors for enabling knowledge sharing between government agencies within South Africa
- Authors: Mannie, Avain
- Date: 2012
- Subjects: Administrative agencies , Knowledge management , Business intelligence
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:8822 , http://hdl.handle.net/10948/d1019699
- Description: Globally, organisations have recognised the strategic importance of knowledge management (KM) and are increasingly focusing their efforts on practices to foster the creation, sharing and integration of knowledge. Whilst most research in Knowledge Management (KM) has focused on the private sector, there is a breadth of potential applications of KM theory and practice for government agencies to adopt in search of resolving pertinent problems. The purpose of this study is to examine the factors that influence the effectiveness of knowledge management towards collaborative problem solving in government. What is missing is research-based evidence of the factors that influence the main factors for knowledge sharing across government agencies. Given this gap, the researcher addresses the research question: In government agencies mandated to resolve issues of crime, what are the key factors required which support and influence the collaborative sharing culture? Upon analysing the data, the researcher found the following key factors as being determinants on knowledge management: organisational culture, learning organisation, collaboration, subject matter experts and trust. The two factors – organisational culture and learning organisation were identified as the most significant factors which lay as the root or core for the ‘knowledge tree’. Once these roots are in place, the other factors will gain their significance on knowledge management. These findings serve to extend the findings of the existing literature within the government sector. This study is important because the findings provide government agencies with critically important information to guide their actions towards ensuring a knowledge sharing culture is embedded in government. Whilst the empirical findings do not focus on databases or information technology specifically, it is important to acknowledge the use of both technology and people. The main concern is with managing an organisation’s knowledge assets: creating, storing, protecting, disseminating and using mission-critical knowledge. When people need knowledge, is it the right knowledge and is it timely and easy to locate and access? Is this precious commodity updated as learning occurs and better ways of doing things are discovered? The awareness of the value of knowledge to a business, coupled with its leadership, acts as an integrator that improves cross- functional communication and cooperation. Shared knowledge not only makes for a more effective, efficient and agile organisation, but creates a common perspective and culture that produces a natural consistency of successful decisions and actions. The collaborative knowledge tree model proposed in this study uses the analogy of a tree when viewing South African government agencies as the branches of a collective tree (government). This ‘tree’ requires leaders and policy making to ‘dig deep’ into understanding the roots of the tree in order to ensure that the appropriate ‘seeds’ are planted such that the tree grows and is able to provide the necessary fruit required. Ultimately, as suggested by former President Thabo Mbeki (2012) in his address, the role of knowledge would thus be seen as a collaborative means towards the betterment of society.
- Full Text:
- Date Issued: 2012
- Authors: Mannie, Avain
- Date: 2012
- Subjects: Administrative agencies , Knowledge management , Business intelligence
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:8822 , http://hdl.handle.net/10948/d1019699
- Description: Globally, organisations have recognised the strategic importance of knowledge management (KM) and are increasingly focusing their efforts on practices to foster the creation, sharing and integration of knowledge. Whilst most research in Knowledge Management (KM) has focused on the private sector, there is a breadth of potential applications of KM theory and practice for government agencies to adopt in search of resolving pertinent problems. The purpose of this study is to examine the factors that influence the effectiveness of knowledge management towards collaborative problem solving in government. What is missing is research-based evidence of the factors that influence the main factors for knowledge sharing across government agencies. Given this gap, the researcher addresses the research question: In government agencies mandated to resolve issues of crime, what are the key factors required which support and influence the collaborative sharing culture? Upon analysing the data, the researcher found the following key factors as being determinants on knowledge management: organisational culture, learning organisation, collaboration, subject matter experts and trust. The two factors – organisational culture and learning organisation were identified as the most significant factors which lay as the root or core for the ‘knowledge tree’. Once these roots are in place, the other factors will gain their significance on knowledge management. These findings serve to extend the findings of the existing literature within the government sector. This study is important because the findings provide government agencies with critically important information to guide their actions towards ensuring a knowledge sharing culture is embedded in government. Whilst the empirical findings do not focus on databases or information technology specifically, it is important to acknowledge the use of both technology and people. The main concern is with managing an organisation’s knowledge assets: creating, storing, protecting, disseminating and using mission-critical knowledge. When people need knowledge, is it the right knowledge and is it timely and easy to locate and access? Is this precious commodity updated as learning occurs and better ways of doing things are discovered? The awareness of the value of knowledge to a business, coupled with its leadership, acts as an integrator that improves cross- functional communication and cooperation. Shared knowledge not only makes for a more effective, efficient and agile organisation, but creates a common perspective and culture that produces a natural consistency of successful decisions and actions. The collaborative knowledge tree model proposed in this study uses the analogy of a tree when viewing South African government agencies as the branches of a collective tree (government). This ‘tree’ requires leaders and policy making to ‘dig deep’ into understanding the roots of the tree in order to ensure that the appropriate ‘seeds’ are planted such that the tree grows and is able to provide the necessary fruit required. Ultimately, as suggested by former President Thabo Mbeki (2012) in his address, the role of knowledge would thus be seen as a collaborative means towards the betterment of society.
- Full Text:
- Date Issued: 2012
Competitive strategy implementation in microfinance organisations in Kenya
- Authors: Waweru, Ruth Wambui
- Date: 2013
- Subjects: Microfinance -- Kenya , Financial institutions -- Kenya
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:8888 , http://hdl.handle.net/10948/d1020815
- Description: Poverty is a major challenge in most developing countries. Key challenges of the government are to alleviate poverty and propel citizens toward wealth creation through development of enterprises across all sectors and to address the problem of unemployment. In Kenya, the SME sector comprises of about 99% of private sector enterprises and is prolific in employment and wealth creation. Despite this critical role played by SMEs in growing the economy, they remain outside the formal banking sector, especially in Africa. Although the number of MFOs since the 1980s has increased, the demand for financial services is largely unmet. However, MFOs are increasingly experiencing competition from new entrants and commercial banks that have developed financial models to target SMEs. MFOs are required to formulate and implement competitive strategies to enable them achieve sustainable growth and compete with commercial banks. However, strategy implementation is generally accepted as a challenge across organisations and it is often easier to formulate strategies than implementing it. Despite the need to address strategy implementation challenges across organisations, there is a greater focus by practitioners and researchers regarding strategy formulation than implementation. Consequently, this study aimed at assessing the level of strategy implementation in MFOs and factors that affect strategy implementation in MFOs. The ultimate objective was to develop a hypothetical model that could be used to improve strategy implementation in microfinance organisations in Kenya. This quantitative study used purposive sampling to select MFOs that are members of the Association of Microfinance Institutions (AMFI) in Kenya, completing a selfadministered structured questionnaire. In total, 135 MFOs were involved in this study and a total sample size of 300 managers was used in this study. This study considered fourteen factors to have an influence on the level of strategy implementation of MFOs in Kenya and hence fourteen null-hypotheses were formulated and tested. The content factors included stakeholder involvement in strategy development and the quality of strategies. The context factors included organisational structure and culture, strategic leadership and alignment of strategy to market conditions. The operational process factors included operational planning, monitoring and review of progress, teamwork, resources allocation, people-strategy fit, effective communication, strategic and management control systems and information resources. It is assumed that if all these critical strategy implementation factors are addressed, MFOs should be able improve their level of strategy implementation, ultimately leading to improved performance. The outcome factors considered were improved financial sustainability and outreach of MFOs. Advanced statistical analyses were used to analyse the data, such as factor analysis, regression and correlation analysis to assess the hypothesised relationship between the dependent and independent variables of this study. The empirical results revealed that the level of strategy implementation in MFOs in Kenya is moderate to high and content, context and operational factors do have an influence on the level of strategy implementation. However, operational factors have a more significant positive linear relationship with level of strategy implementation than the other two factors. There is also a positive relationship between the level of strategy implementation and financial sustainability and outreach by MFOs. This study has contributed to the existing body of knowledge by developing a hypothetical model that can be utilised by MFOs as well as other organisations to improve the level of strategy implementation resulting in better performance. The findings of the study can also inform strategy formulation and implementation of MFOs in Kenya, but also in other developing countries, to become more competitive. This study could also help MFOs and other organisations to put in place structures, systems, people and other resources required to attain a high level of strategy implementation. This study provides useful and practical guidelines in dealing with content, context and operational factors affecting strategy implementation in any organisational setting.
- Full Text:
- Date Issued: 2013
- Authors: Waweru, Ruth Wambui
- Date: 2013
- Subjects: Microfinance -- Kenya , Financial institutions -- Kenya
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:8888 , http://hdl.handle.net/10948/d1020815
- Description: Poverty is a major challenge in most developing countries. Key challenges of the government are to alleviate poverty and propel citizens toward wealth creation through development of enterprises across all sectors and to address the problem of unemployment. In Kenya, the SME sector comprises of about 99% of private sector enterprises and is prolific in employment and wealth creation. Despite this critical role played by SMEs in growing the economy, they remain outside the formal banking sector, especially in Africa. Although the number of MFOs since the 1980s has increased, the demand for financial services is largely unmet. However, MFOs are increasingly experiencing competition from new entrants and commercial banks that have developed financial models to target SMEs. MFOs are required to formulate and implement competitive strategies to enable them achieve sustainable growth and compete with commercial banks. However, strategy implementation is generally accepted as a challenge across organisations and it is often easier to formulate strategies than implementing it. Despite the need to address strategy implementation challenges across organisations, there is a greater focus by practitioners and researchers regarding strategy formulation than implementation. Consequently, this study aimed at assessing the level of strategy implementation in MFOs and factors that affect strategy implementation in MFOs. The ultimate objective was to develop a hypothetical model that could be used to improve strategy implementation in microfinance organisations in Kenya. This quantitative study used purposive sampling to select MFOs that are members of the Association of Microfinance Institutions (AMFI) in Kenya, completing a selfadministered structured questionnaire. In total, 135 MFOs were involved in this study and a total sample size of 300 managers was used in this study. This study considered fourteen factors to have an influence on the level of strategy implementation of MFOs in Kenya and hence fourteen null-hypotheses were formulated and tested. The content factors included stakeholder involvement in strategy development and the quality of strategies. The context factors included organisational structure and culture, strategic leadership and alignment of strategy to market conditions. The operational process factors included operational planning, monitoring and review of progress, teamwork, resources allocation, people-strategy fit, effective communication, strategic and management control systems and information resources. It is assumed that if all these critical strategy implementation factors are addressed, MFOs should be able improve their level of strategy implementation, ultimately leading to improved performance. The outcome factors considered were improved financial sustainability and outreach of MFOs. Advanced statistical analyses were used to analyse the data, such as factor analysis, regression and correlation analysis to assess the hypothesised relationship between the dependent and independent variables of this study. The empirical results revealed that the level of strategy implementation in MFOs in Kenya is moderate to high and content, context and operational factors do have an influence on the level of strategy implementation. However, operational factors have a more significant positive linear relationship with level of strategy implementation than the other two factors. There is also a positive relationship between the level of strategy implementation and financial sustainability and outreach by MFOs. This study has contributed to the existing body of knowledge by developing a hypothetical model that can be utilised by MFOs as well as other organisations to improve the level of strategy implementation resulting in better performance. The findings of the study can also inform strategy formulation and implementation of MFOs in Kenya, but also in other developing countries, to become more competitive. This study could also help MFOs and other organisations to put in place structures, systems, people and other resources required to attain a high level of strategy implementation. This study provides useful and practical guidelines in dealing with content, context and operational factors affecting strategy implementation in any organisational setting.
- Full Text:
- Date Issued: 2013