- Title
- An evaluation of performance management and development system: South African social security agency, Eastern Cape regional office
- Creator
- Ndamase, Nkuthalo
- Subject
- Performance -- Management -- South Africa -- Eastern Cape
- Subject
- Employee motivation -- South Africa -- Eastern Cape Organizational commitment -- South Africa -- Eastern Cape Job satisfaction -- South Africa -- Eastern Cape
- Date Issued
- 2019
- Date
- 2019
- Type
- Thesis
- Type
- Masters
- Type
- MPA
- Identifier
- http://hdl.handle.net/10948/41763
- Identifier
- vital:36579
- Description
- The main aim and objective of the study was to conduct an evaluation of Performance Management and Development System with reference to South African Social Security Agency Eastern Cape Regional Office. In order to achieve the objective, the study applied stratified random sampling to draw a sample of 44 participants and 4 key informants representing the four PMDS Moderation Branch Committees. The study utilized questionnaires and semi-structured interviews as data collection instruments. Data analysis was conducted using descriptive statistics in terms of frequencies and percentages of occurrences. Data was also analyzed using thematic content analysis and a number of themes were identified. The main findings of the study, were that there was alignment of individual key performance areas to their unit’s Operational Plan and ultimately to goals and objectives of the Agency. There was lack of performance feedback sessions between supervisor and supervisee, which resulted in training of employees not being conducted. PMDS Moderation Committee members were not equipped in terms of how to assess employee performance. The main recommendation of the study is for the Human Capital Development unit as custodians of the implementation of PMDS, to conduct regular workshops on the application of the PMDS Policy for the employees as well as training of the PMDS Moderation Committee members. This would be done in an effort to ensure that the implementation of PMDS leads to the achievement of the goals and objectives of the Agency. The implementation of the PMDS Policy at SASSA Eastern Cape Regional Office has the potential to contribute to improved service delivery and by implication, the improvement of the quality of life of the millions of the recipients of social grant.
- Format
- xv, 149 leaves
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Arts
- Language
- English
- Rights
- Nelson Mandela University
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NMU School of Governmental and Social Sciences
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | NKUTHALO NDAMASE.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |