Explorative study on the efficacy of the Total Quality Management System as a performance enhancement instrument: the case of Walter Sisulu University (Eastern Cape Province, Republic of South Africa)
- Authors: Gwele, Xolani
- Date: 2013
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11681 , http://hdl.handle.net/10353/d1013544
- Description: With the advent of a democratic South Africa in 1994, national public administration has effected reforms to improve government performance and service delivery. The importance of education for the development of excellence, expertise and knowledge leading to overall development in economy cannot be undermined. This has necessitated a sound strategy for the development of higher education in South Africa. Establishing leadership in this country is possible only when there is a developed system of higher education in which efficiency remains the sole criteria to evaluate performance. Higher education institutions are faced with an increasing number of complex challenges including implementing and maintaining a quality management system. This study seeks to explore the efficacy of total quality management as the performance enhancement instrument at Walter Sisulu University, in the Eastern Cape Province – South Africa. Relevant literature regarding quality, quality assurance, total quality management and performance management has been reviewed in order to establish and test if this study is researchable. Interviews with students have been conducted in order understand a sense of student perception towards quality assurance in the university. Observations and Staff questionnaires have been used to collect more data on total quality management and performance management system. The data collected is analysed and interpreted in chapter four and chapter five provides for findings and recommendations in concluding this study.
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- Date Issued: 2013
The use of the performance management system as management tool to accelerate service delivery in municipalities, case study Amathole District Municipality Eastern Cape
- Authors: Nako, Mkhululi
- Date: 2019
- Subjects: Performance -- Management Public administration Local government
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/13824 , vital:39715
- Description: In the recent years have been several public protests in our communities which was a result of slow pace in the provision of services by the municipalities in the district which has led to the use of the performance management system in order to accelerate the service delivery. The study focused on the usage of the system like performance management to accelerate service delivery in Amatole District Municipality (ADM) in the Eastern Cape Province. There is limited research regarding the usage of the system like performance management to accelerate service delivery in Amatole District Municipality. Mixed research methodology was used. The sample (n=10) comprised of individual involved in performance management systems. Data was collected through the questionnaire method and both qualitative and quantitative methods were used for data analysis. The study results show that while the performance management systems are being practiced at the municipality it is not done effectively and efficiently. In addition, not all municipal employees had the necessary knowledge and expertise to implement PMS. It can also be noted that every respondent in the study agreed that performance management systems do accelerate service delivery if done efficiently. The study recommends that local government should not only focus on their plans on dealing with backlogs but also on the rapid development taking place and the performance management system framework should cater for individual performance.
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- Date Issued: 2019