The extent to which review for unreasonableness is meaningfully incorporated in the promotion of Administrative Justice Act no. 3 of 2000
- Authors: Bednar, Jeannine
- Date: 2006
- Subjects: Administrative law Administrative law -- South Africa Judicial review of administrative acts -- South Africa Law reform -- South Africa
- Language: English
- Type: Thesis , Masters , LLM
- Identifier: vital:3707 , http://hdl.handle.net/10962/d1006515
- Description: Prior to the current constitutional dispensation, the development of South African administrative law was restricted by the doctrine of Parliamentary Sovereignty. Even in that comparatively 'hostile' environment, review for unreasonableness developed as an aspect of judicial review, and was applied as a check on the exercise of administrative power in certain circumstances. The principle of proportionality as an aspect of review for unreasonableness also developed during this period. With the advent of the new Constitutional dispensation, the framework within which administrative law in South Africa operates became one governed by Constitutional Supremacy. The Rights to Just Administrative Action, including a right to reasonable administrative action, were entrenched in the Constitution. Review for unreasonableness is an important aspect of administrative law in the present Constitutional dispensation as the mechanism for protecting the Constitutional right to reasonable administrative action. Proportionality is an important principle underlying the Bill of Rights as a whole, and it is an important aspect of the right to reasonable administrative action, and of review for unreasonableness. In early 2000, the Promotion of Administrative Justice Act No. 3 of 2000 ("the PAJA"), was passed by Parliament in fulfillment of the Constitutional requirement to pass legislation to give effect to the constitutional rights to Just Administrative Action. This thesis examines whether or not review for unreasonableness, and proportionality as an aspect of review for unreasonableness, have been meaningfully incorporated in the PAJA, and if they have not been, what potential remedies there might be. This is done by examining the basis of judicial review both before and under the current constitutional dispensation; defining unreasonableness, and proportionality; examining the content of the right to administrative action which is "justifiable in relation to the reasons given" in section 24(d) of the Interim Constitution and the right to reasonable administrative action in terms of section 33(1) of the Final Constitution; examining the application of review for unreasonableness and proportionality by the Courts both before and under the current constitutional dispensation; examining the content of judicial review incorporated in the PAJA and the drafting history of section 6(2) of the PAJA which relates to review for unreasonableness; drawing conclusions regarding whether or not review for unreasonableness and proportionality were meaningfully incorporated in the PAJA; and finally making recommendations with regard to review for unreasonableness and proportionality in light of the provisions of the PAJA.
- Full Text:
- Date Issued: 2006
An assessment of urban residents' knowledge and appreciation of the intangible benefits of trees in two medium sized towns in South Africa
- Authors: Chinyimba, Abby
- Date: 2013
- Subjects: Trees in cities -- South Africa--Limpopo , Cities and towns -- South Africa -- Limpopo , Ecology -- South Africa -- Limpopo , Human-plant relationships -- South Africa -- Limpopo , Plants and civilization -- South Africa -- Limpopo , Willingness to pay -- South Africa -- Limpopo , Limpopo (South Africa) -- Environmental conditions , Cultural importance , Cultural and regulating services , Intangible benefits , Urban systems
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:4730 , http://hdl.handle.net/10962/d1001957
- Description: In order to meet the different public needs and requirements of contemporary urban society, a better understanding of public perceptions, appreciation and knowledge of the assorted values derived from urban trees is beneficial for improved urban greening. Thus, this study carried out an assessment of urban residents’ knowledge and appreciation of the benefits of trees and the role they play in enhancing the quality of life in urban systems. The study primarily focused on the intangible benefits (also referred to as cultural and regulating services) of urban trees, because most research to date in South Africa on trees and the benefits derived from them is biased towards the provisioning services of trees in rural areas. The significance and contribution of the intangible benefits of trees in urban systems is often underestimated and not seriously taken into account by urban planners, policy makers and other key decision makers. The study was conducted in three different residential settlement types (formal townships, RDP settlements and informal settlements) in two towns in the Limpopo Province in South Africa, namely Bela-Bela and Tzaneen. Findings revealed that the intangible benefits of trees are seen to play a significant role in improving both residents’ quality of life and the environmental conditions in cities, including the preservation of biodiversity. Findings also showed that urban residents had strong spiritual connections with trees and placed considerable cultural and historical importance on specific tree species and individual trees. Urban residents in both towns had moderate knowledge of the intangible benefits of trees based on the knowledge score that was created for the purposes of this study. Fifty seven percent of the residents had ‘reasonable’ knowledge of some of the intangible benefits of trees, while 43% had low levels of knowledge. That said, the majority of residents demonstrated high appreciation (98%) of the intangible benefits of trees (especially social and cultural values), with few residents not recognising these, suggesting that knowledge does not necessarily lead to appreciation. Age and level of education were found to influence knowledge of the intangible benefits of trees. A large proportion (86%) of residents who possessed tertiary level qualifications had more knowledge of the intangible benefits of trees as compared to residents with no formal education. Findings also revealed that younger respondents (60%) had more knowledge of the intangible benefits of trees. Factors that influenced appreciation of the intangible benefits of trees included links to crime, peoples’ value systems (their pro-environmental and altruistic values) and residential settlement type. Sixty five percent of residents in both towns felt that urban street trees and trees in public spaces attract criminals and promote crime, while 67% of RDP and 96% of informal township residents did not use or appreciate the social and recreational benefits of trees mainly because of the absence or long distances to public parks. A Willingness To Pay (WTP) survey revealed that a high proportion of residents in Bela-Bela (86%) were WTP a small annual fee in order to sustain greening initiatives in their communities compared to the residents in Tzaneen (53%). In terms of the planting and retention of trees, it was found that 300 households in both study towns had planted and retained a total of 1 615 trees in spite of the various factors that negatively influenced planting and retention of trees such as residency time and tenure security. The majority (66%) of informal township residents said tenure security was an important factor to consider when making tree planting decisions, while this was not an issue for formal township and RDP residents. Policy implications and recommendations are presented to help municipalities and urban planners improve and develop effective policies and programmes that will enable implementation of sustainable urban greening programmes
- Full Text:
- Date Issued: 2013
Text data analysis for a smart city project in a developing nation
- Authors: Currin, Aubrey Jason
- Date: 2015
- Subjects: Natural language processing (Computer science) Human computation Human-computer interaction
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/2227 , vital:27709
- Description: Increased urbanisation against the backdrop of limited resources is complicating city planning and management of functions including public safety. The smart city concept can help, but most previous smart city systems have focused on utilising automated sensors and analysing quantitative data. In developing nations, using the ubiquitous mobile phone as an enabler for crowdsourcing of qualitative public safety reports, from the public, is a more viable option due to limited resources and infrastructure limitations. However, there is no specific best method for the analysis of qualitative text reports for a smart city in a developing nation. The aim of this study, therefore, is the development of a model for enabling the analysis of unstructured natural language text for use in a public safety smart city project. Following the guidelines of the design science paradigm, the resulting model was developed through the inductive review of related literature, assessed and refined by observations of a crowdsourcing prototype and conversational analysis with industry experts and academics. The content analysis technique was applied to the public safety reports obtained from the prototype via computer assisted qualitative data analysis software. This has resulted in the development of a hierarchical ontology which forms an additional output of this research project. Thus, this study has shown how municipalities or local government can use CAQDAS and content analysis techniques to prepare large quantities of text data for use in a smart city.
- Full Text:
- Date Issued: 2015
Form and idea in the fiction and non-fiction of John Fowles
- Authors: Etter, Julie-Anne
- Date: 1986
- Subjects: Fowles, John, 1926-2005
- Language: English
- Type: text , Thesis , Masters , MA
- Identifier: vital:2179 , http://hdl.handle.net/10962/d1001830
- Full Text:
- Date Issued: 1986
Teachers’ practices of ‘cooperative learning’ instructional technique in six schools: Implications for learner performance in Mathematics
- Authors: Febana, Papama
- Date: 2015
- Subjects: Group work in education -- South Africa -- Eastern Cape Team learning approach in education -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , Degree
- Identifier: http://hdl.handle.net/10353/5094 , vital:29075
- Description: One of the key features of curriculum change in South Africa in the last twenty years has been a move away from teacher centred instructional techniques to those that promote active participation of learners in their learning. Although the post democratic National Curriculum Statement has put emphasis on the importance of cooperative learning as a learner centred instructional technique, there is hardly any research on how teachers in schools understand and use it. This study sought to fill this gap by using a case study of seven mathematics classes in six schools. Data was collected through interviews, observations and document analysis.
- Full Text:
- Date Issued: 2015
The profit maximising pricing model
- Authors: Jackson, Cecil Wilfred
- Date: 1988
- Subjects: Profit -- Mathematical models , Pricing -- Mathematical models
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:899 , http://hdl.handle.net/10962/d1004597 , Profit -- Mathematical models , Pricing -- Mathematical models
- Full Text:
- Date Issued: 1988
The perceptions and experiences of tenants living in a social housing initiative in Port Elizabeth
- Authors: Konstabel, Desiree
- Date: 2020
- Subjects: Social settlements
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/46410 , vital:39579
- Description: Social housing aims to redress the housing crisis that South Africa is currently facing given the backlog that was left in the provision of free basic housing. Research conducted on the low to the middle-income group from which South African social housing tenants originate, suggests that this income bracket experiences social, physical and mental health challenges. They are three times more likely to suffer from depression than their counterparts in developed countries. Little to no literature has been published focusing on tenants who represent low to middle-income groups living in social housing in South Africa. Furthermore, the researcher did not come across literature highlighting the perceptions and experiences of tenants, who represent these low to middle-income groups, and who live in social housing in South Africa. In the context of South African social housing, there is a gap in the literature about the perceptions and experiences of tenants living in a social housing initiative.Guided by the Social Constructionism and Sense of Community theoretical frameworks, the goal of this qualitative research study waste gain a better understanding about the perceptions and experiences of tenants living in a social housing initiative in South Africa. An exploratory and descriptive research design was employed, focusing on the tenants of one social housing initiative. A non-probability purposive sampling procedure was followed. Convenience sampling was applied and followed up by volunteer sampling techniques. The sample size consisted of 9 social housing tenants. Individual, semi-structured interviews were conducted by an independent interviewer and used to collect data and analyse themes. Trustworthiness and ethical considerations were adhered to on all levels.This research contributes to a greater understanding of the perceptions and experiences of tenants living in a social housing initiative. The study revealed that most tenants experienced an increased sense of safety in the social housing initiative as compared to the surrounding community. The study further revealed that lower-income tenants have concerns about the long-term affordability of rentals in social housing. Among others, the study recommends that social workers advocate for inclusive social and economic policies to promote greater inclusion of vulnerable groups from low-income backgrounds.
- Full Text:
- Date Issued: 2020
The response of microalgal biomass and community composition to environmental factors in the Sundays Estuary
- Authors: Kotsedi, Daisy
- Date: 2011
- Subjects: Algal blooms -- South Africa -- Sundays River Estuary
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:10609 , http://hdl.handle.net/10948/1434 , Algal blooms -- South Africa -- Sundays River Estuary
- Description: The Sundays Estuary is permanently open to the sea and has been described as channel-like along its entire length with a narrow intertidal area (mostly less than 5 - 6 m in width). The estuary experiences regular freshwater inflow with large supplies of nutrients, derived from the Orange River transfer scheme and agricultural return flow. In particular, nitrate concentrations are high as a result of fertilisers used in the Sundays River catchment area. The objectives of this study were to measure microalgal biomass and community composition and relate to flow, water quality and other environmental variables. Surveys in August 2006, March 2007, February, June and August 2008 showed that salinity less than 10 percent mostly occurred from 12.5 km from the mouth and this was also where the highest water column chlorophyll a (>20 μg l-1) was found. Different groups of microalgae formed phytoplankton blooms for the different sampling sessions, which were correlated with high chlorophyll a. These included blooms of green algae (August 2006), flagellates (March 2007), dinoflagellates (June 2008) and diatom species (February and August 2008). The dominant diatom (Cyclotella atomus) indicated nutrient-rich conditions. Green algae and diatoms were associated with low salinity water in the upper reaches of the estuary. Flagellates were dominant throughout the estuary particularly when nutrients were low, whereas the dinoflagellate bloom in June 2008 was correlated with high ammonium and pH. Maximum benthic chlorophyll a was found at 12.5 km from the mouth in February, June and August 2008 and was correlated with high sediment organic and moisture content. Benthic diatoms were associated with high temperature whereas some species in June 2008 were associated with high ammonium concentrations. The middle reaches of the estuary characterise a zone of deposition rather than suspension which would favour benthic diatom colonization. Phytoplankton cells settling out on the sediments may account for the high benthic chlorophyll a because maximum water column chlorophyll a was also found in the REI zone (where salinity is less than 10 percent and where high biological activity occurs) in the Sundays Estuary. The estuary was sampled over five consecutive weeks from March to April 2009 to identify environmental factors that support different microalgal bloom species. Phytoplankton blooms, defined as chlorophyll a greater than 20 μg l-1, were found during Weeks 1, 4 and 5 from the middle to the upper reaches of the estuary. Diatom species (Cylindrotheca closterium, Cyclotella atomus and Cyclostephanus dubius) occurred in bloom concentrations during these weeks. These diatom species are cosmopolitan and indicate brackish nutrient-rich water. Flagellates were the dominant group in Weeks 2 to 4, but positive correlations with chlorophyll a were found during Weeks 1 and 2. During the first week of this study the conditions were warm and calm (measured as temperature and wind speed) and there was a well developed bloom (38 μg l-1). There was a strong cold front from 17 to 19 March, which mixed the water column resulting in the decrease of the chlorophyll a levels (<20 μg l-1) and the bloom collapsed during Weeks 2 and 3. However, in Weeks 4 and 5 conditions were again calm and warmer, which appeared to stimulate the phytoplankton bloom. Nanoplankton (2.7 - 20 μm) was dominant during each week sampled and contributed a considerable amount (55 - 79 percent) to the phytoplankton biomass. Once again subtidal benthic chlorophyll a and water column chlorophyll a were highest 12.5 km from the mouth. Deposition of phytoplankton cells from the water column was evident in the benthic samples. The study showed that the Sundays Estuary is eutrophic and characterised by microalgal blooms consisting of different phytoplankton groups.
- Full Text:
- Date Issued: 2011
The response of microalgal biomass and community composition to environmental factors in the Sundays estuary
- Authors: Kotsedi, Daisy
- Date: 2011
- Subjects: Algal blooms -- South Africa -- Sundays River Estuary , Estuaries -- South Africa
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:10636 , http://hdl.handle.net/10948/d1013611
- Description: The Sundays Estuary is permanently open to the sea and has been described as channel-like along its entire length with a narrow intertidal area (mostly less than 5 - 6 m in width). The estuary experiences regular freshwater inflow with large supplies of nutrients, derived from the Orange River transfer scheme and agricultural return flow. In particular, nitrate concentrations are high as a result of fertilisers used in the Sundays River catchment area. The objectives of this study were to measure microalgal biomass and community composition and relate to flow, water quality and other environmental variables. Surveys in August 2006, March 2007, February, June and August 2008 showed that salinity less than 10 percent mostly occurred from 12.5 km from the mouth and this was also where the highest water column chlorophyll a (>20 μg l-1) was found. Different groups of microalgae formed phytoplankton blooms for the different sampling sessions, which were correlated with high chlorophyll a. These included blooms of green algae (August 2006), flagellates (March 2007), dinoflagellates (June 2008) and diatom species (February and August 2008). The dominant diatom (Cyclotella atomus) indicated nutrient-rich conditions. Green algae and diatoms were associated with low salinity water in the upper reaches of the estuary. Flagellates were dominant throughout the estuary particularly when nutrients were low, whereas the dinoflagellate bloom in June 2008 was correlated with high ammonium and pH. Maximum benthic chlorophyll a was found at 12.5 km from the mouth in February, June and August 2008 and was correlated with high sediment organic and moisture content. Benthic diatoms were associated with high temperature whereas some species in June 2008 were associated with high ammonium concentrations. The middle reaches of the estuary characterise a zone of deposition rather than suspension which would favour benthic diatom colonization. Phytoplankton cells settling out on the sediments may account for the high benthic chlorophyll a because maximum water column chlorophyll a was also found in the REI zone (where salinity is less than 10 percent and where high biological activity occurs) in the Sundays Estuary.
- Full Text:
- Date Issued: 2011
An evaluation of the life science curriculum in Namibia and its development through stakeholders' perceptions of ʺlearner centred educationʺ
- Authors: Kristensen, Jesper Olsson
- Date: 2000
- Subjects: Life science project Curriculum evaluation -- Namibia Environmental education Educational change -- Namibia Life sciences -- Study and teaching -- Evaluation
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:1527 , http://hdl.handle.net/10962/d1003409
- Description: Following Independence in 1991 Namibia embarked on a major reform of the entire education system. The reform was perceived as a way of redressing the apartheid legacy and bringing about a democratic learner centred education for all. At the same time the reform was also seen as a prime vehicle to bring about sustainable development through incorporating relevant environmental education into various carrier subjects. One such carrier has been the subject Life Science, which is compulsory from Grade 8 to Grade 10. The Life Science Project was a joint venture between the Ministry of Education and Ibis, a Danish Development NGO, established to develop and support the implementation of Life Science in junior secondary schools. This half-thesis is an evaluation of the Life Science Project through an analysis of the central assumptions on which the Life Science curriculum is based and by investigating different stakeholders’ perceptions and understanding of the learner centred approach adopted by the curriculum. Three questions have guided this research: 1. Are there curriculum models that are more conducive for reform and change than others? 2. Do stakeholders and curriculum developers in Namibia understand the theory of social constructivism, and the systemic implications such an approach has for the education system? 3. Which approach to environmental education complements a transformative curriculum and the changes outlined in policy? From the research carried out in this half-thesis, it would appear that the Namibian education system and the Life Science curriculum suffers from what could be termed “ideological confusion”. Confusion in the sense that there are marked inconsistencies between policy and praxis, between the stated goals and aims of the reform and the curriculum designed to achieve these. This confusion is further exacerbated by various stakeholders’ different interpretations of both policy and the systemic implications the reform policy has on education. In this half-thesis I argue that embarking on an objectives driven model of curriculum cannot bring about change and transformation of the Namibian education system. I further argue that, by not having considered and implemented the necessary systemic changes to the education system, Namibia has, in fact, developed a child centred education system which is fundamentally different from a learner centred education system. Finally, I argue that environmental education, through the subject Life Science, set within an objectives driven, Child Centred Education system is inappropriate for and unable to address the need for developing an environmentally literate citizenry who are able to take informed decisions in order to address the environmental crisis and bring forth a more sustainable future.
- Full Text:
- Date Issued: 2000
An investigation into the benefits of integrating learners' prior everyday knowledge and experiences during teaching and learning of acids and bases in Grade 7: a case study
- Authors: Kuhlane, Zukiswa
- Date: 2012
- Subjects: Science -- Study and teaching (Primary) -- Research -- South Africa Prior learning -- South Africa Limited English-proficient students -- Education (Primary) -- South Africa Teaching -- Aids and devices -- Research
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:1602 , http://hdl.handle.net/10962/d1003484
- Description: This study was conducted at a school designated as a higher primary school comprised of grade 0-9 learners (GET band) in Grahamstown in the Eastern Cape, South Africa. With the advent of the new curriculum in South Africa, we are also grappling with the implementation of the new curriculum at this school. This motivated me to investigate the benefits of eliciting and integrating learners’ prior everyday knowledge and experiences during teaching and learning of acids and bases. Essentially, the study sought to gain insight into whether engaging learners during practical activities using easily accessible materials from their homes facilitated meaning-making of acids and bases. This study is located within an interpretive paradigm. Within this paradigm, a qualitative case study approach was conducted with the researcher’s Grade 7 class. To gather data, document analysis, semi-structured interviews, questionnaires, lesson observations, stimulated recall discussions while watching the videotaped lessons as well as focus group interviews with learners were used. An inductive analysis to discover patterns and themes was applied during the data analysis process. The validation process was done through watching the videotaped lessons with the teachers who observed the lessons. Also, transcripts of the interviews and a summary of discussions were given back to the respondents to verify their responses and check for any misinterpretations. Rich data sets were analysed in relation to the research questions which were: How do Natural Sciences teachers elicit and integrate learners’ prioreveryday knowledge and experiences to facilitate learning of scientific concepts of acids and bases in their classrooms? Does engaging learners in practical activities using everyday substances enhance their conceptual development and understanding of acids and bases? The findings from the study revealed that the use of learners’ prior everyday knowledge and experiences during teaching and learning of acids and bases facilitated meaningful learning. Furthermore, linking learning to learners’ everyday experiences enabled them to learn scientific concepts in a relaxed and non-threatening environment. It is thus recommended that teachers should be supported in their endeavours to incorporate learners’ real life experiences during their teaching and learning repertoires. Notwithstanding, as much as there were benefits in this study there were, however, also some challenges that were encountered, such as language, which warrants further research.
- Full Text:
- Date Issued: 2012
The economics of institutions, institutional governance and efficiency: the case of water distribution in Lower Sundays River Valley
- Authors: Madigele, Patricia Kefilwe
- Date: 2015
- Language: English
- Type: text , Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10962/54777 , vital:26611
- Description: The institutional dynamics, policies and legislation that were prevalent during the apartheid era have left imprints that are difficult to ignore as they still dictate the interaction between different elements in the water sector to date. During the apartheid era, the formulation of policies was informed by racial segregation, resulting in a socio-economic pattern that dictated the distribution and access of resources for the people of different races in the country. Post-apartheid, the National Water Act has established the basis for management of water resources on a catchment basis (for equity, efficiency and sustainability), and the Water Services Act aims to ensure everybody has access to basic water supply and sanitation services. Regardless of the improvements in water supply to the rural sector made by the South African government, many of the current patterns of water use are still characterised by inequality, inefficiency, and inadequacy. The poor remain marginalised, and emerging farmers and poor rural communities have limited access to water resources while water continues to be used inefficiently by some farmers in the agricultural sector with few incentives to improve its water use efficiency. Despite the existence of the thriving citrus industry in the area, around 60% of people in the Sundays River Valley Municipality (SRVM) live below the poverty datum line. The inequality between the municipal populace and the commercial citrus industry is noticeable and the inequitable water redistribution is prevalent in the Lower Sundays River Valley (LSRV). The problem of disrupted water supply is prevalent in the catchment. However, there is also currently no physical shortage of water in the catchment. Therefore, the currently experienced problems with water supply in the LSRV are consequence of a lack of effective institutions and infrastructure, not of physical water scarcity. It is argued in this paper that there is a notable lack of understanding about the design of institutions for water management in developing countries. The vast majority of research on water management and access is premised on neoclassical economics ideas related to water markets and pricing among others. The neoclassical economics approach, however, does not adequately define the role of institutions in shaping the direction of water access and supply. This study uses new institutional economics (NIE) arguments to define the institutional arrangements and dynamics defining the water sector in South Africa, using the Lower Sunday River Water Users Association (LSR-WUA) as the case study. It aims at analysing the institutional governance and performance of the using equity, efficiency and effectiveness as key indicators. The various research methods employed in this study include; interpretive and post-positivist paradigms, quantitative and qualitative research, the case study research method and in-depth key informant interviews. It is concluded that that the current and future decisions made by the LSR-WUA are not entirely independent of those made in the past under Sundays River Irrigation Board (SRIB). The thesis argues that such factors as old effective networks, vested interests of commercial farmers, sunk costs towards the building of canals, among other factors, may have influenced the dependence of the LSR-WUA on the SRIB’s set path. It is further concluded that the absence of contractual agreement between the LRS-WUA which acts as the bulk water supplier, and the SRVM which acts as both the water services authority (WSA) and the water service provider (WSP) creates an institutional arrangement deficiency. Such an institutional arrangement vacuum can lead to a failure of the water institutions in the catchment to provide water resources effectively. The study further argues that because the post-apartheid National Water Policy of South Africa is largely influenced by neoclassical economics foundations, the desired results in the water sector, such as equitable distribution of water resources, have not yet been fulfilled completely.
- Full Text:
- Date Issued: 2015
Call centres as a vehicle to improve customer satisfaction in local government: a case study of front line workers in the Nelson Mandela Metropolitan Municipality
- Authors: Magoqwana, Babalwa Mirianda
- Date: 2009
- Subjects: Nelson Mandela Metropolitan Municipality (Eastern Cape, South Africa) Local government -- South Africa -- Eastern Cape -- Case studies Local government -- South Africa -- Eastern Cape -- Case studies Public administration -- South Africa -- Eastern Cape -- Case studies Work environment -- South Africa -- Eastern Cape -- Case studies Customer services -- South Africa -- Eastern Cape -- Case studies Customer satisfaction -- South Africa -- Eastern Cape -- Case studies Municipal services -- South Africa -- Eastern Cape -- Case studies Call center agents -- South Africa -- Eastern Cape -- Case studies
- Language: English
- Type: Thesis , Masters , MSocSc
- Identifier: vital:3340 , http://hdl.handle.net/10962/d1004339
- Description: This dissertation provides an account of 'Batho Pele' (People First) and 'new public management' as applied in two government call-centres in the Eastern Cape. Focusing on the workers at these call-centres, this research examines the workplace organisation of these call-centres based in the Nelson Mandela Metropolitan Municipality. The study involved interviews with managers, call-centre operators and trade unionists. The findings show how the work environment is not conducive to the goals of customer satisfaction as presented in the Batho Pele policies. The research investigates the conditions of workers as one explanatory factor for poor call-centre service. If workers are a key element in the success of the 'new public management', their work environment and conditions have to facilitate their job satisfaction and their improved customer service. The research demonstrated the evident lack of professionalism in the call-centre, customer care designed as a matter of compliance rather the need to change the culture and the persistent lack of discipline and supervision. The call centre operator's experiences include issues of surveillance, stress, emotional labour, lack of training, internal conflicts and bad 'customer service' as perceived by the citizens of the Metro.
- Full Text:
- Date Issued: 2009
Rural livelihoods, forest products and poverty alleviation: the role of markets
- Authors: Mutamba, Manyewu
- Date: 2013
- Subjects: Rural development -- Zambia Rural poor -- Zambia Zambia -- Rural conditions Forest management -- Zambia Forest conservation -- Zambia Households -- Economic aspects -- Zambia Forest products -- Zambia Forests and forestry -- Zambia Non-timber forest products -- Zambia
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:4741 , http://hdl.handle.net/10962/d1006081
- Description: There is growing acknowledgement that forests and forest products are central to rural livelihoods, but their role in lifting households out of poverty remains contentious. This study tested the assertion by proponents of forest based poverty alleviation that changing conditions in the use and management of forests and forest products has created opportunities for poor rural households to lift themselves out of poverty. The study used detailed annual income data from various household sectors in two contrasting sites in Zambia, namely Mufulira and Kabompo districts, analyzing the relative contribution of forest income to household livelihood, the effect of household wealth status on forest use, factors driving household participation in forest product trade, and the influence of distance to urban markets on trends in the use of forest products. The study found that forest based activities play a central role in the livelihoods of households in the two study sites, contributing close to half of total household income, and dwarfing the contribution of agricultural sectors such as cropping and livestock rearing which are generally regarded as the main income sources for rural households. Forest based sectors were also found to be particularly valuable sources of household cash, often coming at critical times to meet basic needs. The findings also revealed that without the contribution of forest income, the proportion of households that would fall below the poverty line would increase sharply in both study sites. Wealthier households earned higher magnitudes of both subsistence and cash income from forest based activities than their poorer counterparts. Even the share of total household income coming from forest based activities was also higher among these better-off households, confirming that these activities are lucrative and they are improving the wealth status of households. Household participation in forest product trade was found to be influenced by demographic factors such as number of productive household members, age and the education level of the household head. Economic factors such as the level of income from wage labour, household poverty level, and ownership of key assets such as a bicycle were found to be important. Distance of homestead from the forest was also found to be an important contextual variable. The influence of urban demand on the use of forest products by rural households was significant in the study area. Although local sales played an important part as a source of cash for households, the most preferred channels for trade were linked to urban markets, either through roadside markets, middlemen or direct sales to urban buyers. The study concluded that with improved local organization and support for product development and marketing, some forest based activities provide a viable poverty alleviation option for poor rural households who otherwise have limited economic opportunities to escape poverty.
- Full Text:
- Date Issued: 2013
Terrorism as a contributory factor to state failure in Somalia: A case study of Al-Shabaab
- Authors: Ndlovu, Sitembiso Irene
- Date: 2016
- Subjects: Terrorism -- Somalia
- Language: English
- Type: Thesis , Masters , Degree
- Identifier: http://hdl.handle.net/10353/2656 , vital:27979
- Description: This study is an investigation of terrorism as a contributory factor to state failure in Somalia with specific reference to Al-Shabaab, using Huntington‟s Clash of Civilizations theory. It utilises both primary and secondary sources of data. The study found out that Somalia had been a failed state even before the birth of Al-Shabaab. However, the activities of Al-Shabaab perpetuated state failure in Somalia. These activities included bombings, small arms attacks, executions, siege, kidnappings, hijackings and looting. The study also found out that Al-Shabaab regularly conducted incursions in neighbouring countries and all these activities destabilised Somalia politically and perpetuated state failure. However, the study also found out that there were other factors that contributed to Somalia‟s state failure some of which were clan rivalry, civil war, warlordism, piracy, poverty and religion. Despite all these, the study noted that there were various actors involved in containing the terrorist activities of Al-Shabaab. These actors included the Transitional Federal Government, Kenya, the African Union, the United Nations and the United States. The study recommends that dialogue between the TFG, the clan structures and Al-Shabaab is the most viable path to sustainable peace in Somalia.
- Full Text:
- Date Issued: 2016
The electrical, structural and elemental analyis of degraded single junction amorphous silicon solar modules
- Authors: Osayemwenre, Gilbert Omorodion
- Date: 2015
- Subjects: Amorphous semiconductors Solar cells Silicon crystals
- Language: English
- Type: Thesis , Masters , Science
- Identifier: http://hdl.handle.net/10353/11674 , vital:39095
- Description: This study focuses on the degradation of solar cells due to localized heat. A decrease in optical absorbance represents a huge problem because of long-term solar cell degradation, decrease in absorption coefficient and a reduction in solar cell conversion efficiency. This decreases the photo-generating current hence reduces the effective efficiency of the solar device. As such the electrical output decreases, this research investigates the reduction in a-Si:H modules maximum power and its light absorption and correlates this with hot spot formation. Infrared Thermography was used for mapping of the module temperature profile, while IR flying meter software was used to analyze the hot spot centre. Fourier Transform Infrared Spectroscopy (FTIR) was used for absorption characterization. The study was undertaken during outdoor deployment of five PV modules. This method was chosen so as to deduce the practical effect of hot spot formation on the module’s absorption ability. The results show a direct correlation between localized heat and absorption degradation and structural degradation (damaged) in a-Si:H.
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- Date Issued: 2015
An investigation of community learning through participation in integrated water resource management practices
- Authors: Phiri, Charles M
- Date: 2012
- Subjects: Water-supply -- Management -- South Africa Water conservation -- South Africa -- Management Water resources development -- South Africa -- Citizen participation Rain and rainfall -- South Africa Water quality management -- South Africa Integrated water development -- South Africa Water -- Management -- South Africa -- Study and teaching Social learning -- South Africa
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:1622 , http://hdl.handle.net/10962/d1003504
- Description: South Africa is a semi arid country in which the average rainfall of 450mm/year is well below the world average of about 860mm/year. As a result, South Africa’s water resources are scarce in global terms and limited in extent. Current predictions are that demand will outstrip water availability in the next 15 years. A coordinated approach to improve both water quality and quantity is needed and in order to achieve that, it is crucial to strengthen capacities of local community involvement in identifying the problems that affect them and strategies to solve them. This research was undertaken to develop a deeper understanding of community learning processes in integrated water resources management (IWRM) practices. The study drew on situated and social learning theory which explains that knowledge and skills are learned and embedded in the contexts in which knowledge is obtained and applied in everyday situations. Multiple data collection techniques were used within a case study design and included document analysis, interviews, focus group discussions and field observations. Data analysis was done in three phases and involved uncovering patterns and trends in the data sets. In this context I discovered, through careful observation and interviews with members of the different communities of practice, that people are learning through social learning interactions with other community members as they engage in their daily water management and food production practices. Learning interactions take place through both informal and formal processes such as meetings, training workshops, conversations and interactions with outsiders. I also discovered that people learn from ‘external groups’ or training programmes which bring new knowledge and expertise, but this needs to be contextualised in the local communities of practice. The research has also shown that there are a number of challenges that appear to exist in these learning contexts. For instance it was found that participation and social learning processes and interactions are influenced by a range of causal mechanisms that are contextual. These insights into how communities learn, as well as the tensions and difficulties that are experienced in the learning processes are important for furthering learning and participation in community-based IWRM practices, projects and programmes.
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- Date Issued: 2012
Exploring the suitability of causal loop diagrams to assess the value chains of aquatic ecosystem services: a case study of the Baviaanskloof, South Africa
- Authors: Rawlins, Jonathan Mark
- Date: 2017
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10962/4909 , vital:20742
- Description: Healthy, functioning aquatic ecosystems are fundamental to the survival and development of any nation, particularly so for water-stressed countries like South Africa. Aquatic ecosystem services (AESs) are becoming increasingly recognised for their importance to society with regards to the ecological goods and services they provide in terms of health, social, cultural and economic benefits. The development of markets for AESs begins with a clear understanding of the nature and extent of the goods and services provided by aquatic ecosystems. However, an inclusive understanding of AESs and their associated values is currently lacking in South Africa. Although flows of ecosystem services provide a nearly limitless set of valuable properties, a large proportion of their services remain unpriced or inaccurately priced through traditional neo-classical markets. This often results in market failure, as these markets do not reflect the full social costs and/or benefits of ecosystem services. This provides incentive to identify and develop a tool to bridge the gap between ecosystem service valuation and practical, sustainable management recommendations for improving the provision of ecosystem services and their associated markets. This study explores the suitability of causal loop diagrams (CLDs) to assess the value chains of AESs in South Africa within the context of a case study. AESs do not usually have finite market values nor are they traded in formal markets, thus, a traditional approach to value chain analysis is unsuitable. A professional workshop environment was utilised to facilitate a transdisciplinary approach towards identifying relevant AESs and their complex inputs, interactions and trade-offs. Numerous CLDs were developed in an effort to map the complex relationships between these AESs and their associated inputs, which formed the basis to attempt subsequent scenario analyses and 'alternative' value chain analyses. The findings of this study show that CLDs have the potential to qualitatively identify challenges and opportunities within the value chains of AESs. Thus, the use of such 'alternative' value chain analyses can directly contribute towards the development of recommendations for improving sustainable management of aquatic ecosystems.
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- Date Issued: 2017
Geological and economic factors affecting ore reserve estimation and grade control in porphyry type deposits
- Authors: Reichhard-Barends, E O
- Date: 1980
- Subjects: Porphyry , Geology, Economic , Ore deposits , Copper mines and mining
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:4921 , http://hdl.handle.net/10962/d1004466
- Description: From introduction: The mining of porphyry type deposits accounts for about 50% of the world's present copper (Figs.I,2) and molybdenum production and resources. Mining organizations therefore invest substantial amounts of time, money and skills in the location and delineation of these types of deposit. The optimization of this investment effort is based on complex inter-relationships between geological, economic and political factors. The object of this dissertation is to review the geological and some of the economic aspects involved in the exploration and evaluation of porphyry deposits . These may hopefully provide some practical guidelines for decision making during the exploration and evaluation of such deposits. For the purpose of this dissertation, the exploration-evaluation of porphyry deposits, has been divided into three main stages:- Stage 1 : Geological mapping, interpretation of exploration drilling results and other geological factors which may help in understanding the shape and nature of the deposit. A knowledge of existing geological models for porphyry deposits will be essential in understanding the geological factors affecting tonnage and grade of these deposits Stage 2 Stage 3 (see Part I). Determination of grade-tonnage relationships. This is important in order to establish the different tonnage-grade alternatives for the deposit. Based on this, reserve estimations are calculated for different possible scales of mining. Drilling and sampling techniques, as well as statistical and preliminary economic evaluation methods are applied during this stage (see Part 2). Mine development and feasibility studies involve factors that influence type and scale of mining, and factors affecting mineral processing and extraction in relation to tonnage- grade alternatives. These factors are reviewed in Part 3.
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- Date Issued: 1980
The relationship between work-family conflict and job stress on organisational commitment: a study of selected hospitals within the health department in the Kkonkobe municipality of the Eastern Cape Province, South Africa
- Authors: Ruzungunde, Vongai Sarah
- Date: 2014
- Language: English
- Type: Thesis , Masters , MCom (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/955 , vital:26512
- Description: The aim of this research was to assess whether and to what extent does work-family conflict (WFC) and job stress affect organisational commitment of the employees within the health department. The quantitative design was used for the purposes of this study and the sample consisted of 141 respondents from selected hospitals within the Nkonkobe Municipality. The cluster sampling method was used to select the hospitals and then the simple random sampling was used to select the sample from the cluster. Data was analysed using both inferential and descriptive statistical analysis such as SAS 9.1, T-test scale and The Pearson Correlation Analysis. The results of the study showed significant positive relationships between WFC and job stress. Also, both WFC and job stress showed negative relationships with organisational commitment showing that they affect the commitment of workers. These findings are helpful and useful to the health department in implementing policies and procedures that will reduce WFC and job stress in employees in order to ensure that high levels of commitment towards the organisation are maintained for optimal success.
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- Date Issued: 2014