State antiquity and early agricultural transition as deep economic roots in Africa
- Authors: Fani, Sisipho
- Date: 2022-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/55487 , vital:52374
- Description: Growth economists identified that current failures and successes of economies can be traced far in their histories. The Unified Growth Model has been developed to analyse the process of development. Economic researchers have developed and identified ‘deep roots’ variables that elaborate modern growth, institutions and development. These variables include State Antiquity and Early agricultural transition. The study is an examination of the effects of State Antiquity and Early agricultural transition in the 54 African economies. The study examines these effects employing the following years: 1990, 1995, 2000, 2005, 2010, 2015, and 2020. The study employs econometric models namely, Ordinary Least Squares, Ridge and Lasso regularization models to examine the effects of these deep root variables. The study borrows baseline regressions from the works of Bockstette, Chanda and Putterman (2002), Putterman and Weil (2010) and Borcan, Olsson and Putterman (2018). This study, to the best of our knowledge, is the first to empirically examine the effects of State Antiquity and Early agricultural transition in Africa. The results of the study suggest that African economies that have low level of state antiquity experience a positive effect on modern economic growth and development whilst African economies with high levels of state antiquity experience negative effect on modern economic growth and development. The results also suggest that African economies that transition at a later stage toward agriculture experience a positive effect on modern economic growth and development. The implications of these findings indicate that state antiquity and early agricultural transition influence modern economic development only when states have reached a certain level. Countries that transitioned early towards agriculture experience a negative effect on modern economic growth and development depicting a reversal of fortune. The study recommends that the implementation of polices should corelate with the state experience of the specific economy. , Thesis (M.Com.) -- Faculty of Business and Economic Sciences, School of Economics, Development & Tourism, 2022
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The decision to stay or go: study of generation y chartered accountants in South Africa
- Authors: Hluyo, Fungai
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53031 , vital:44878
- Description: Having deduced from literature that millennials have a very high employee turnover, the purpose of this study was to gain a deeper understanding of what factors would make millennial Chartered Accountants in South Africa, or (CA)s, stay with or leave organisations. This is a case study within a qualitative research paradigm and followed an interpretivistic approach. A purposeful sampling technique was used in selecting a sample of seven millennial CAs for data collection. The sample constituted millennials who had changed jobs at least once in the past five years as these fell within the scope of this study. Semistructured interviews were conducted virtually using an interview guide as a data collecting instrument. Data saturation was reached after the interview of the sixth participant. The interview process provided a good blance of subjective views, opinions, emotions, and values of all participants. Having transcribed the interview transcripts, a manually detailed coding process was completed. Eight main emerging themes were identified which ultimately provided responses to the research questions. The data analysis revealed that millennial CA(SA)s prioritise, and in fact, demand flexibility coupled with a work-life balance. They expect their employers to understand and be supportive of these expectations. Other important retaining factors for this cohort of employees include, amongst others; training and development opportunities, growth, diversity, obtaining performance feedback, and coaching. An important issue that participants highlighted is the importance of ethics at work and or ethical leadership. The researcher could not probe more into this due to time constraints. This is recommended for further research. Having interviewed only six participants, this relatively small number poses a limitation to this study as these findings cannot be generalised to apply to all millennial CAs in South Africa. The data collected however, provided useful recommendations to employers looking for ways to retain millennial Chartered Accountants. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
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- Date Issued: 2021-04
A framework to measure employee engagement at Stefanutti Stocks RPM Business Unit
- Authors: Maher, Theresa
- Date: 2021-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53315 , vital:45142
- Description: Work gratification and expectancies are of the utmost importance to the skilled workforce in the South African construction industry. The price paid for a demotivated workforce in this industry is very high and it leads to friction in the workplace, displeasing work outcomes and time delays. Furthermore it leads to increased incidences of theft,absenteeism and outputs that arebelow standard in terms of productivityand thequality of the work.In order to motivate the workforce in the construction industry,a day-by-day, step-by-step,hands-on approachmust be used. The aforesaid aids site managers to manage effectively and this in turn leads to an increase in production by way of enhanced productivity. Research shows that a correlationbetweenmotivation, excelling at work, improved productivity and fulfilment and expectancyexist. The reason why individuals act in a specific manner and choose not to act in a certain way can be directly linked totheirmotivation and engagement.As a member ofthe construction industry in South Africa, Stefanutti Stocks isseen as one of the leading construction groups. Employing more than 12 000 workers it has the ability to provide a wide variety of different scale projects for a host of clients in varied markets. The division concentrated on in this study is the Roads, Pipelines and Mining Services (RPM)Business Unit. The MD of the RPM Business Unit when starting at the company a few years ago came to the conclusion that in order for the RPM Business Unit to function optimally certain business inconsistencies regarding employee engagement needed to be addressed. Based on this he decided to use a consulting firm, AIM,to establish what the exact concernswere and what interventions wererequired to deal with them. ivInterventions facilitatedby AIM includedManagement Training Programmes and Workshops as well as one-on-one coaching sessions with selected individuals.The methodology used in this study was to measurethe current level of employee engagement subsequent toengagement interventionsconcludedby AIM.The approach used was the use of surveys distributed through AIM in conjunction with the RPM Business Unit’sHR Department. The surveys were distributed via Survey Monkey Software owned by the RPM Business Unit of Stefanutti Stocks. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMMU Business School, 2021
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- Date Issued: 2021-04
Fisher’s hypothesis from a disaggregated perspective for South Africa: an asymmetric approach
- Authors: Mbekeni, Lutho
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52978 , vital:44863
- Description: In this study, we re-examine Fisher’s hypothesis for the South African economy during the post-inflation targeting era of 2002:Q1 to 2019:Q4, and in doing so, we present four noteworthy empirical contributions. Firstly, we employ two nonlinear frameworks to carry out our empirical analysis, i.e. i) Flexible Fourier Function (FFF) unit root tests, and ii) Nonlinear Autoregressive Distributed Lag model (NARDL). Secondly, we take the disaggregated approach in examining Fisher’s hypothesis by making use of survey-based inflation expectations data for financial analysts, the business sector, trade unions representatives, and household participants. Thirdly, we capture our inflation expectations using three different forecast horizons (i.e. current, 12-month ahead, and 24-month ahead). Lastly, we conduct a sensitivity analysis. After employing our FFF based tests, the empirical results highlighted the Reserve Bank’s success of stabilizing real interest rates for periods subsequent to the 2008 Subprime crisis, as compared to periods before the crisis. Furthermore, after employing the NARDL model, we observed that nominal interest rates are more responsive to the falling inflation expectations across all economic agents except for trade unions during the pre-crisis period. On the other hand, nominal interest rates were found to be more responsive to rising expectations of all economic agents in the post-crisis period. Essentially, our findings have important policy implications for monetary policy. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
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- Date Issued: 2021-04
The readiness of embracing the fourth industrial revolution disruptive innovations: a case for an automotive assembler in the Nelson Mandela Metropole
- Authors: Mbolekwa, Luvuyo
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52988 , vital:44866
- Description: Organisations and people find themselves in the era of what is known as the Fourth Industrial Revolution (4IR). Unlike the preceding revolutions, this revolution is characterised by technological advancements that lead to disruptive phenomena. These advancements are growing at an exponential rate. They have brought disruptive innovations that have either reshaped many industries, causing them to lose market share or exit altogether. Some organisations are keen to embrace disruptive innovation to ensure that they are sustainable into the future, while others are only inclined to use known technologies to leverage economies of scale. The 4IR has already been around for a while and is moving at a fast pace. The level of readiness for the automotive assembler, Isuzu Motors South Africa (IMSAf), to take advantage of such technological changes brought by the 4IR, has not yet been measured. The primary objective of this study is to investigate IMSAf’s perceptions and readiness to embrace technological changes brought by the 4IR. The perceptions and readiness are assessed based on the technology embracing organisational framework of efficiencies, innovation, skills and re-training. This study is grounded in the philosophy of positivism and the related method used is a quantitative study to test the research questions in an objective manner. A questionnaire was the sole method of collecting first-hand data from the selected sample. The population size consisted of 139 respondents working in various business units within IMSAf. These individuals are occupying various roles and they have in depth, tacit, and multi-disciplinary knowledge of processes and would be the first to experience technological changes brought by the 4IR. A quantitative analysis technique is applied, such as descriptive and inferential statistics, to analyse data. A literature review on the topic was conducted as well as an empirical study. The results from both the literature review and the empirical study found that with the implementation of 4IR emerging technologies within an organisation, there is a significant improvement on efficiencies, innovation and skills and re-training. Furthermore, the level of awareness and understanding about the benefits of embracing 4IR emerging technologies within IMSAf is significant. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
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- Date Issued: 2021-04
The impact of talent management on profitability at Business Connexion
- Authors: Mbulawa, Xolani
- Date: 2013-11
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53337 , vital:45139
- Description: Human resource is seen as one of the key organisational factors for business success. The latest focus in the business arena has been how talent can be optimised to improve business success. When one reflects and looks back from the 1940s to the 1980s, it is clear that HR was not seen as a business unit that could impact profitability. It is clear in the literature that from the 1900s HR has evolved to being a business partner and a catalyst to improving financial performance within organisations. This has predominately been driven by HR ensuring the attraction and retention of high potential employees who can contribute to profits. The study’s focal point is whether talent management components impact profitability. The selected talent management components for this study are namely talent strategy, talent recruitment, talent development, performance management, talent retention, and succession planning. A strong belief exist that poor implementation of talent management components impedes on companies reaching optimum profit levels. It is for this reason that this study will argue the importance of talent management components as a strategic obligation in the current competitive war for talent. Business reality demands that companies should ensure having current and future talent needs addressed if they want to stay competitive. The war for talent has led to companies fighting for high potential talent, not only through remuneration packages ,but taking into account other talent management components that encompasses aspects such as work-life balance, better performance management linked to rewards and incentives , challenging work, succession planning etc. The researcher took a view to have this study done within BCX who is an employer of the researcher. The hypothesis utilised is the application of talent management components as an approach and process to facilitate profitability within BCX. Research shows that most companies are taking talent management very serious and are fully aware of its impact to productivity and profitability. Businesses in the service industry identified that implementing talent management processes and approaches is vital to competitive edge and profitability. However many companies are still struggling to reach the real understanding of what it meant by talent management. The research data indicates that most respondents are fully aware of the importance of these components. However at BCX, either they are unaware, uncertain on some of the talent components within the company and are unsure of the existence of these components and their impact to profitability. The literature reviewed in chapter two deliberates talent management components assessed in the questionnaire as imperative in contributing to profitability. Business Connexion does not implement these components to the extent of success. However some of the components are well implemented and managed such as performance management. Managers at Business Connexion to some extent have conflicting views of how the company is implementing these components and on their impact to profitability. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMMU Business School, 2021
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- Date Issued: 2013-11
The development of a framework to assess the effectiveness of the existing viability based lending format of development funding institutions to facilitate increased financial inclusion; recent evidence from the SME sector in Kwazulu-Natal, South Africa
- Authors: Mkhize, Bukhosi Walter
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52999 , vital:44867
- Description: Small and medium enterprises (SMEs) internationally have a significant involvement in global economies, as they often are key drivers of economic growth through job creation, increasing production volumes, increased exports and imports. SMEs’ access to development finance and other financing products in the market remains one of the most significant constraints to the establishment, survival, growth, and productivity of SMEs. The South African Government has enacted policies to support SME development and enhance financial inclusion; however, the financing gap has proven to be persistent. Most SMEs cannot access various development and commercial credit funding due to a number of reasons, such as: the detailed complex financial documentation, own contribution and collateral required by finance institutions to grant loan finance; high cost involved in raising loan funding and high punitive interest rates due to the perceived high risk nature of the SMEs; and long time frames for the economic viability and business sustainability assessment processes for credit approval. In this study, a broad analysis of a viability based lending format of a development funding institution was conducted with the intention to develop a framework to assess its effectiveness to facilitate increased financial inclusion in the SMEs sector in KwaZulu-Natal. The study used the literature review to identify key factors that have an impact on economic viability and business sustainability/feasibility in terms of how these factors influence perceived financial inclusion of SMEs. The empirical section of the study tested SMEs’ perceptions and understanding of the concepts that influence the economic viability and business sustainability/feasibility of the SME sector. Strong evidence emerged from the empirical study that SMEs lack crucial resources such as own contribution to achieve an optimal equity structure in the business, lack of grant funding information available to support SMEs, lack of collateral required for funding security, lack of business support available to SMEs to compile comprehensive business plans and lack of own resources to manage various aspects of the business. Without appropriate coordination of the SMEs’ ecosystem, financial inclusion for SMEs will remain a challenge. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
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- Date Issued: 2021-04
Improving customer service through the marketing-logistic interface for automotive suppliers in the Eastern Cape
- Authors: Mkumatela, Yolisa
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52955 , vital:44865
- Description: The primary purpose of this study was to investigate if the marketing-log-istics interface can improve customer service for automotive suppliers in the Eastern Cape. The rationale was that the poor service delivery by automotive suppliers can negatively affect the customer service levels, which can lead to dissatisfied customers and thus decrease the firm's profits while improved customer service levels may benefit the supplier, as customers may seek the best service from the supplier in terms of the right price, good quality, on time delivery, correct order quantities, and the correct delivery location for orders. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Management Sciences, 2021
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- Date Issued: 2021-04
A baseline study of land tenure rights and livelihoods in the Amatole District in the context of proposed shale gas development
- Authors: Mmtsila, Mkhuseli
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52969 , vital:44869
- Description: Shale Gas Exploration (SGE) is one among various means that are seen as a solution to the energy crisis of the 21st century. In many first world countries, especially in America, Shale Gas Exploration (SGE) has been one of the energy sources that has been utilised along with other energy sources like coal as a means of moving towards a cleaner and more sustainable renewable energy source to reduce carbon emissions as it burns cleaner than coal. Shale Gas Development (SGD) is now gaining momentum around the world, including in the African continent and in particular, South Africa, which has shown potential for exploration. The recently discovered shale gas deposits in the Karoo region have drawn significant attention across the entire central region of the interior, including the Amathole District of the Eastern Cape Province of South Africa, a region often neglected in the discussion surrounding SGD as it falls within the far eastern corner of the existing areas under application for exploration. In the District, as in the Province as a whole, this has brought discussions around potential for development for the area and the country at large. Since the discovery of shale gas extracts in the Karoo, there has also been a heated debate in looking at Shale Gas Development (SGD) as one of the alternatives to coal within the Integrated Resource Plan (IRP) to be a part of a mixed resource plan for the country. The heated debate is based on anticipated environmental short run effects together with long-run impacts in comparison with the economic benefits that could bring about economic growth and development in the Eastern Cape and South Africa at large. The concerns around Shale Gas Development (SGD) make it difficult to exploit the resource due to scepticism of residents of the Amathole District Municipality, environmental organisations, NGOs and civil society, including land tenure rights as there is an unresolved land question in South Africa. The debate around the land question in South Africa is based on redressing the socio-economic imbalances that were caused by the historical land dispossessions and the apartheid system that disallowed the indigenous black majority land rights. , Thesis (MA) -- Faculty of Business and Economic Sciences, Department of Development Studies, 2021
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- Date Issued: 2021-04
An assessment of risk management in a State-Owned Enterprise (SOE): a case of Transnet engineering
- Authors: Mnyiphika, Aphiwe
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53009 , vital:44868
- Description: State-owned enterprises are facing several challenges. The challenges are associated with several risks in the business environment. Risk management has become increasingly important in the day to operations of any enterprise. This study is conducted to assess risk management implementation and execution within a state-owned enterprise (SOE). The main reason behind this research is that very little is known about risk management in the SOE sector in South Africa, as can be seen by the perpetual failure of these organisations. Therefore, this research focused on assessing the implementation and execution of risk management at Transnet Engineering because it continues to suffer losses as a result of “state capture”. The study sought to find out the role of organisational culture on the adoption of risk management in a state-owned enterprise. the main objectives of the research focused on the impact of commitment on the adoption of risk management in a state-owned enterprise; the function of implementation on the adoption of risk management in a state-owned enterprise; and the impact of monitoring on the adoption of risk management in a state-owned enterprise. A qualitative research methodology was utilised to attain results for these research objectives.The areas focused on Transnet Engineering with it regions and excluded other subdivisions of Transnet such as Transnet National Ports Authority, Freight rail, Port Terminals Pipelines and Properties. Convenience sampling was used to select 10 appropriate participants who were willing to provide the needed information to furnish the study’s findings. Interviews were utilised to collect data for this study. The data that was collected in this study was analysed using thematic analysis. The main findings of this study show that the organisational culture of Transnet Engineering is not enhancing the adoption and implementation of Enterprise Risk Management (ERM). , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMMU Business School, 2021
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- Date Issued: 2021-04
Financing of local economic development initiatives in South Africa
- Authors: Moses, Itumeleng James
- Date: 2021-04
- Subjects: Grahamstown (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53035 , vital:44864
- Description: Post the 2008/09 global economic and financial crises, increased calls have been made for exploration and consideration of alternative sources of funding for economic development at a local level. To limit dependence on restricted and sometimes dwindling public finances from central government, many countries in the world have considered various alternative forms of financing. In South Africa, only four of the eight metropolitan municipalities (in short metros), have introduced municipal bonds primarily to finance their infrastructure development initiatives. Having noted the reluctance of metros and secondary cities in South Africa to explore alternative sources to finance their local economic development (LED) initiatives, this study advocates for the use of municipal bonds in the Mangaung Metropolitan Municipality (henceforth Mangaung Metro), as an alternative source of finance for its LED initiatives, especially its infrastructure development programme. The study further presents evidence for the other metros in South Africa, where municipal bonds have worked as an additional and/or alternative source of finance. Using analysis of socio-economic conditions as well as selected financial ratios, the study compares Mangaung Metro to the other four metros that have issued municipal bonds in order to assess the state of readiness and the viability of a municipality bond for the metro. On the analysis of socio-economic conditions, this study found that on the one hand, the Mangaung Metro lags all the other metros under review on almost all the indicators, whilst the economic and labour market data highlights the development potential of the metro. On the financial analysis, the study found that Mangaung Metro’s financial situation seems to have been improving and could have been described as sound up to 2015/16, and that the deterioration in the metro’s finance coincided with the changes in the political and 6 administrative leadership and management of the metro. , Thesis (MPhil) -- Faculty of Business and Economic Sciences, School of Economics Development and Tourism, 2021
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- Date Issued: 2021-04
The relationship between psychological capital and employee wellness in the retail sector in South Africa
- Authors: Mphinyana, Masindi
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53018 , vital:44870
- Description: Psychological Capital (PsyCap) and employee wellness. Moreover, the study investigated demographic differences in relation to the variables. The study employed a cross-sectional, correlational design to achieve the objectives. Additionally, a non-probability convenience sampling method was used. Data was collected from retail employees in Gauteng, Pretoria through a composite self-administered paper-and-pencil questionnaire which incorporated a biographical questionnaire, the PCQ-24 and the PWS. To determine whether a relationship exists between the constructs, Pearson’s product-moment correlations were used. To further determine demographical differences, the analysis of variance (ANOVA) was utilised, and post-hoc Tukey HSD tests were used to determine where the differences lie. Results indicated that PsyCap was positively correlated with wellness; and significant differences in the means for both PsyCap and wellness were observed for demographic variables. The study further revealed that PsyCap is predictive of employee wellness. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Industrial Psychology and Human Resources, 2021
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- Date Issued: 2021-04
Employee Value Proposition (EVP) and employee engagement in a leading South African car rental company
- Authors: Mtati, Yanela
- Date: 2014-12
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53330 , vital:45134
- Description: The car rental industry in South Africa is a highly competitive sector. The industry’s players are constantly faced with the challenge of finding ways in which to enhance their competitiveness. One of the most important challenges for organisations operating in this industry is to deliver the best service to their customers, hence ensuring they retain customer loyalty, growth and securing future profitability. While a number of competitors may rely on various competitive strategies such as lower prices, it could become increasingly challenging for others to adopt similar approaches without comprising profitability. To overcome this challenge, together with Barloworld, Avis has implemented various employment engagement strategies with the aim of attracting, empowering, and retaining an engaged workforce. Research has shown that employees provide organisations with sustainable competitive advantage. More specifically, it has shown that engaged employees outperform disengaged employees. The differentiating factor for organisations in the pursuit of competitive advantage would therefore be an engaged workforce. In order to remain competitive, Avis realised that their employees area source of competitive advantage. In the year 2013, Avis packaged and introduced EVP as a human resources strategy towards winning an engaged workforce. Some of the objectives for taking on this strategy were to increase job satisfaction and motivation amongst employees and thus result in higher job performance. The main purpose of this study was to measure the impact that the introduction of EVP had on employee engagement at Avis. Introducing a structured EVP plan within this organisation was aimed to increase employee engagement and thus, this study aimed to measure the impact of this intervention. A literature review was conducted to expand on the various definitions of EVP, employee engagement and the elements that influence and impact these variables. This research revealed that engaged employees make positive contributions to key business outcomes such as financial performance, productivity and customer satisfaction. An empirical study was conducted by means of a survey with a questionnaire as data collecting tool. The purpose of the structured questionnaire was to validate the findings obtained from the theoretical overview and to assess employees’ perceptions of the EVP elements, engagement factors and the impact of engagement on the organisational success. The population comprised of 142employeesand 65% a response rate was obtained. The key findings of the study indicated that in general employees are engaged and committed to the vision of the organisation. It also indicated that the introduction of EVP improved the manner in which employees’ viewed their leaders and created a leadership culture that was conducive to the success of the organisation. Furthermore, the study validated the existence of a strong positive relationship between EVP, employee motivation, leadership culture, employee retention, compensation and employee engagement. This study provided direction and feedback in the organisation’s attempt to improve engagement levels and ultimately in the pursuit of competitive advantage. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMMU Business School, 2014.
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- Date Issued: 2014-12
Customer experience in the South African retail banking industry
- Authors: Mtyu, Noluchumo
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53037 , vital:44874
- Description: This treatise explores customer experience in the South African banking industry and its importance for the success of retail banks. Customer experience leaves a memory that has critical effects on future spending of not only direct customers, but others around them. The main issues addressed by this study are how customer experience is a differentiator in the South African banking industry. The banking industry is a highly competitive industry and the importance of customer service in the banking industry is essential for business if they wish to stay relevant and have sustained continuity and growth. In today’s fast-evolving business life, customer experience has become the new battleground for businesses and banks can no longer rely on products or prices to be competitive. Retail banks now need to compete by providing exceptional customer experiences, which cannot be imitated by their competitors. Services provided by South African banks are very similar and banks need to use superior customer experiences to gain competitive advantage over rivals. Understanding customer experience in achieving customer satisfaction is essential to ensure that banks have satisfied customers who encourage others to join or stay with the bank. Once understood, customer experience will assist bank managers to provide inimitable and superior experiences, resulting in business success. The study aims to assist South African banks to improve customer experiences by investigating customer experience and factors that influence it. Definitions and theories are discussed as well as the importance of customer experience in the South African retail banking industry. This study specifically explored the role of the customer experience through factors brand experience, service experience and post-purchase experience. Each factor is statistically explored and its importance highlighted. An empirical study, using a questionnaire, was conducted amongst 858 respondents. The purpose of this was to determine the satisfaction levels of South African retail banking customers, by using data analyses and descriptive and inferential statistics to test the factors identified in the conceptual model. , Thesis (MA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
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- Date Issued: 2021-04
Psychological capital and burnout in the financial service sector
- Authors: Muller, Nadia
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52990 , vital:44872
- Description: The purpose of this research study was to determine the relationship between PsyCap and burnout in a service-related working environment that is somewhat unexplored, including the non-banking financial services sector. To achieve this purpose, a correlational research design was employed and the convenience, non-probability sampling method was utilised as the technique for sourcing participants. Data was collected by way of an online survey comprising of the PCQ-24, OLBI and a Biographical Section, which was distributed among 380 non-banking employees in the sample company, and a final sample size of N=88 was achieved. The two psychometric instruments utilised were both proven to be valid and reliable, thus increasing the credibility of the data obtained. The raw data was processed and analysed through statistical calculations, performed by a qualified Statistician, and included descriptive and inferential statistics in the form of cronbach’s alpha coefficients, pearsons correlations, t-tests, ANOVA’s, and linear regression for the data interpretation. The results revealed that there was a negative, statistically significant relationship between PsyCap and burnout, and that PsyCap explained 18% of the variance in burnout scores amongst the sample. In addition, statistically significant differences were found between burnout, disengagement, and position, as well as between PsyCap and some of its dimensions with gender, educational level, position, and department in terms of the demographic variables. The researcher has considered the ethical principles of autonomy, confidentiality, anonymity, and ownership of the data throughout the research process, and the research paper was submitted for assessment and ethical approval before commencement of this study. The primary aim of this research study was achieved in that a significant and negative correlation between PsyCap and burnout was revealed. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Industrial Psychology and Human Resources, 2021
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- Date Issued: 2021-04
Perceptions regarding corporate citizenship behaviour in Zimbabwe
- Authors: Muzvidziwa, Itai
- Date: 2015-03
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/53396 , vital:45144
- Description: Corporate Citizenship (CC) has risen as a conspicuous term in the literature dealing with the social role of business. Citizenship‟s focal point is the rights and responsibilities of all members of the community. CC can be defined as the extent to which organisations undertake the compulsory economic, legal, ethical, and discretionary responsibilities imposed on them by their stakeholders. CC recognises organisations as legal persons with certain rights and responsibilities as members of a community. The upsurge in undertaking acts of social responsibility illustrates that CC tends to be a strategic measurement that investors use to consciously align ethical concerns with publicly held organisations. In Zimbabwe, some organisations have made some progress towards CC - yet a long journey lies ahead in promoting CC by both the private sector and the Government of Zimbabwe. Against this background, the following research question was addressed in this study: What are the perceptions regarding CC behaviour in Zimbabwe? This study has been motivated by the knowledge gap on CC as a dynamic and contextual response to internal and external environmental pressures and the shift in community expectations concerning the roles, responsibilities and accountabilities of businesses in Zimbabwe. The main objective of this study was to investigate perceptions regarding corporate citizenship behaviour in Zimbabwe. A hypothetical model shows various factors that may influence perceptions regarding CC behaviour in Zimbabwe. Three independent variables (internal factors, external factors and personal factors) were identified as variables that may influence perceptions regarding CC behaviour. The mediating variable (perceptions regarding CC behaviour) was also identified as a variable that have potential to affect the dependent variables (organisational performance, competitiveness, image and sustainability). Furthermore, seven null-hypotheses were developed to test the relationship between the independent, mediating and dependent variables. All these variables were clearly defined and operationalised with various items obtained from measuring instruments used in other similar studies. , Thesis (PhD) -- Faculty of Business and Economic Sciences, School of Management Sciences, 2021
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- Date Issued: 2015-03
Entrepreneurial intentions of Eskom employees in the Eastern Cape
- Authors: Ngamlana, Vuyiseka Pakama
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53026 , vital:44871
- Description: Entrepreneurship has been gathering increasing attention because of its critical impact on the economy. This is due to Entrepreneurship serving both as an engine driving economic growth and as a strategy, which promotes the discovery, dissemination and implementation of innovation. In South Africa, limited research has been conducted to test the entrepreneurial intentions of employees working in the State Owned Enterprises (SOEs). SOEs such as Eskom are facing significant political, institutional and normative pressures which minimise its ability to perform its mandate. Eskom has a surplus work force with a headcount of 47 600 employees, this is 15 000 more than the headcount it had a decade ago, while the electricity production has not changed. The aim of this study is to examine entrepreneurial intentions of Eskom employees and the factors that influence individuals to select employment in the public sector. The entrepreneurial intention model used in this study draws from the work by Mhlanga (2019). The model consists of culture, family obligations, job security, role modelling, entrepreneurial self – efficacy, access to financial resources and locus of control to entrepreneurial intentions. Convenience sampling was used in this study (n=160). The research design involved a cross-sectional approach. SPSS and STATA statistical software were used for the analyses. Job security, role modelling and selfefficacy were found to influence entrepreneurial intentions of Eskom employees in the Eastern Cape. Eskom employees in the Eastern Cape were found to be optimistic about the availability of financing and accessibility for start-ups business ventures. One of the recommendations therefore is for Eskom management to facilitate initiatives such as Entrepreneurship Workshops for Eskom employees to network and share ideas, with funders and mentors. The target population consist of 2050 employees sample size of 160 respondents was obtained. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NNU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
Impacts of food security programmes at Buffalo City Metropolitan Municipality in the Eastern Cape, South Africa
- Authors: Ngxeba, Zola
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Masters theses , text
- Identifier: http://hdl.handle.net/10948/53030 , vital:44875
- Description: Poverty is recognised as one of the greatest challenges faced by developing and the least developed countries. South Africa has been no different with increased levels of poverty which are also inherit from the substantial inequality in the country. Thus, food security programmes have become an innovative way to tackle the issue of poverty across municipalities. Taking a qualitative and quantitative root within the Buffallo City Municipality located in the Eastern Cape, this study evaluated the impact these programmes have on household food security. Through surveys and interviews with participants in the Siyazondla and Siyakhula food programme instituted by department of rural development and agrarian reform (DRDAR) the findings show that beneficiaries benefited heavily from the programmes. Several households reported increased scale of food supply due to programmes such as the gardening projects and inputs within the agricultural process particularly; seeds, fertilizer and equipment neccesary for planting. Thus, conclusively, the outcome of these food security programmes has been positive and it is adviced that the department of rural development and agrarian reform (DRDAR) increase the population of households in the projects offered by the department. Moreover, these projects should be implimented to provide means which could enable communities to continue the projects without need for dependence. This would entail providing individuals with the neccesary skills and education to continue these projects within their households at limited costs. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
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- Date Issued: 2021-04
A model for smart factories in the consumer health sector
- Authors: Nherera, Bruce
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52959 , vital:44879
- Description: The manufacturing sector, globally, is facing significant challenges due to current societal, economic, environmental, and technological developments. To overcome the challenges into the future, manufacturing organisations will need new capabilities to manage their end to end supply chains to make sure that it is responsive and agile. The Smart factories, as an element of Industry 4.0, drive efficient operations while at the same time ensure that employees are safe, and operations are environmentally sustainable. The ability to be flexible, to be reconfigured and to be connected to customers allows Smart factories to mass customise their customers’ orders and maintain the same efficiencies when compared to mass production operations. Technologies such as the Internet of Things (IoT) in Smart factories must be employed to further drive efficiencies, agility and ease of production by giving operations the capability to respond in real time to problems with machines and customer requests. Smart factory technology allows operational sustainability through the efficient use of resources. The Smart factory revolution is significantly changing the relationship between humans and machines. Based on the literature review conducted, a theoretical model was constructed which was tested at a Consumer Health Organisation to identify the relationship between the dependent and independent factors. The independent factors, specified in the model were job security, organisation culture, training and skills, trust, costs and resources, parent company and standards. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
A framework to integrate social entrepreneurship into development planning in South Africa
- Authors: Nwauche, Sokeibelemaye
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/52982 , vital:44881
- Description: The thesis presents a framework to integrate social entrepreneurship (SE) into development planning in South Africa. Even though there is no consensus on a universally accepted definition of the term, there is concurrence that SE brings about social change that can influence the overall development of the community. In South Africa, SE is thus conceived of as one of the mechanisms for addressing the wicked and persistent socio-economic challenges that face the country. Social entrepreneurship occurs in areas such as education, health, skills development, youth programmes, rehabilitation, safety, food security, poverty, job creation, human rights activism, environmental issues, arts and culture, among others. However, it remains unclear how SE is integrated into the development planning and implementation processes. Questions of integrating SE into development planning are asked within the context of South Africa as a democratic developmental state that intervenes in the development process. It emphasises the mobilization of and engagement with all sectors towards the achievement of its development objectives as articulated in the national development plan (NDP). Also, government recognizes organizations in the social enterprise sector (such as NPOs and NPCs) as stakeholders and development partners who deliver relevant services towards the achievement of these development objectives. However, there is a lack of framework to mobilize and integrate the social enterprise sector and SE into the development planning process. Social entrepreneurship, therefore, tends to occur in insolation from other development programmes. , Thesis (PhD) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04