Business ethics in Ugandan small and medium-sized enterprises
- Authors: Mayanja, Jamiah
- Date: 2016
- Subjects: Business ethics -- Uganda , Small business -- Uganda
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10948/8521 , vital:26400
- Description: SMEs have been acknowledged by governments globally as a prime source of economic growth and development. In Africa there has been a noticeable increase in the number of SME establishments. In Uganda, SMEs are the most popular business choice and play a major role in the national economy. Although SMEs significant economic contributions are generally acknowledged, being ethical and successful has become a challenge, as many SMEs in Uganda have not fully adopted and integrated ethics into their business strategies. Understanding the reasons for the increased unethical behaviour in SMEs is central to their continued business success. The primary objective of the study was to investigate the factors that influence ethical business conduct in Ugandan SMEs. From a comprehensive literature review, three main independent variables (staff-, business- and external environment factors) were identified as variables influencing ethical business conduct (dependent variable) of SMEs. A hypothetical model was developed to determine whether the independent variables have an influence on the dependent variable. Twelve hypotheses were formulated to test the relationships between three staff factors, five business factors, four external environment factors and ethical business conduct. The study sought the perceptions of SME owners or managers in the Kampala District and utilised the quantitative research paradigm. A survey was conducted with the aid of a structured self-administered questionnaire distributed by three fieldworkers. A combination of convenience and snowball sampling was utilised. The final sample comprised 384 respondents. The validity of the measuring instrument was ascertained by using exploratory factor analysis. The Cronbach‟s alpha values for reliability were calculated for each of the factors identified during the exploratory factor analysis. A total of ten valid and reliable factors were retained. Pearson product-moment correlation and multiple regression analysis were used to test the correlation and statistical significance of the relationships hypothesised between the various independent and dependent variables. One statistically significant relationship was found between the staff factors (employee attitude) and ethical business conduct. Two statistically significant relationships were found between the business factors (knowledge acquisition and management practices) and ethical business conduct. Three statistically significant relationships were found between the external environment factors (legal requirements, industry norm and media power) and ethical business conduct. External environmental factors seem to have a greater influence on SME ethical business conduct in Uganda. Multivariate Analysis of Variance (MANOVA) was used to identify if significant relationships exist between the eight demographic variables and seven reliable and valid independent variables. Furthermore, post-hoc Scheffé tests identified where the significant differences occurred between the different categories. Cohen‟s d-values were calculated in order to assess the practical significance of the mean scores. A total of twelve practical significant relationships were identified. SME owners or managers should consider employing staff with the right attitude to uphold sound ethical business values. They should implement ethical management practices to promote ethical business conduct amongst employees and ensure that employees are made aware of what is regarded as acceptable ethical business behaviour. SME owners or managers should adhere to legal requirements and industry norms to be known as businesses exhibiting ethical behaviour and utilise media to instil and guide ethical values in employees. Lastly, they must pay attention to the role that demographical variables such as: gender, level of education, current employment status, number of years in business and number of employees, play in behaving ethically in business.
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- Date Issued: 2016
Causes of staff turnover in selected departments: province of the Eastern Cape
- Authors: Khelekethe, Eric Phathisile
- Date: 2016
- Subjects: Labor turnover -- South Africa -- Eastern Cape , Employee retention -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10948/8836 , vital:26434
- Description: This research focused on the impact of staff turnover in selected departments of the Province of the Eastern Cape Province. High staff turnover rate may jeopardise efforts to attain organisational objectives. In addition, `when an organisation loses a critical employee, there is a negative impact, on innovation; consistency in providing service to guests may be jeopardised, and major delays in the delivery of services to customers may occur. The research design used in this study contained elements of both the quantitative and qualitative approaches, which allowed the researcher to use structured questionnaires in data collection, on which space was provided for comments. This study was influenced and shaped by the concerns raised by a number of General Managers in the course of various provincial meetings. The main purpose of this research was to identify retention strategies that could be used by selected departments to reduce the turnover of their talented staff. The research also investigated methods to retain knowledge within departments that could possibly be lost due to a high turnover rate among talented staff. The first step used to resolve the issues discussed above was to conduct a full literature study. The literature study sought to reveal what characteristics were required in the departments that ensured that staff would be happy in those departments and remain there for a long time. The literature study also covered what knowledge management methods could be used in managing valuable knowledge. Secondly, the views of current staff and management of the selected departments on staff and knowledge management strategies were solicited in an empirical study, which involved the completion of structured questionnaires. It is the researcher’s aim that this study will, firstly, contribute to the existing body of knowledge of staff turnover and that the Provincial Departments will take into cognisance the problems that lead to employee turnover. Secondly, that it will contribute to an improvement in employee working conditions in various Provincial Government departments.
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- Date Issued: 2016
Digital capital: a mode of bridging capital for immigrant and refugee population
- Authors: Rosendahl, Patricia
- Date: 2016
- Subjects: Social capital (Sociology) -- United States , Immigrants -- United States
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10948/3645 , vital:20449
- Description: The resettlement of immigrant and refugee populations poses specific challenges to new host communities. Municipalities must find resources to assist these populations in transitioning into a new culture. Immediate needs are often adequate housing, health care, and primary schooling. While this transitioning process is still in play, the search for employment begins; often at the cost of consideration of longer-term needs, such as English or other host country language acquisition and planning for long-term career goals. Theorists in the field of social capital postulate that bonding and bridging social capital offers benefits for populations adjusting to new communities. Connections to like-minded individuals or pre-existing ethnic ties (bonding social capital) can provide support important to the well-being of individuals going through difficult social adjustments while connecting with new social groups (bridging social capital) can provide new information leading to expanding opportunities. The concept of bridging social capital for immigrant and refugee populations is the subject of this research study. It is situated within the context of our digital age in which information communication technology (ICT) is the primary mode of access to information and services. For the purpose of this thesis, the capability to exploit this mode of communication is thus identified as “digital capital.” As more and more governmental, educational, and social services are distributed within a technological environment, it is necessary to examine this mode of connection to information as a form of capital which can be viewed in a similar framework to other types of social capital. Access to technology and ICTs has been considered an integral element of the Development Goals as adopted by the United Nations for the Year 2000 Millennium Goals. Though later debates have questioned how ICTs may have benefited development goals, the pervasiveness of this form of information flow continues. Within Development Studies, Sen’s theory on the Capability Approach offers a valuable opportunity of connecting digital capital to development. Just as the Capabilities Approach accommodates the diversity of human values, characteristics, and functionings, so can digital capital provide flexibility through adaptation by the users to tailor the medium to meet specific needs. It is this freedom to adjust to individual needs and goals that allows this mode of bridging capital to hold a distinct advantage for immigrants and refugees who are searching for effective links into new social networks in the job search process. The role of the community college system has been at the forefront of providing educational training and social acclimation for this population in their quest for economic self-sufficiency in the resettlement process. A greater understanding of the role that technology plays in the success of immigrant and refugee resettlement is vitally important for the well-being of communities undergoing dynamic demographic change.
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- Date Issued: 2016
Emotional intelligence training model for executive leadership in South Africa
- Authors: Els, Deon André
- Date: 2016
- Subjects: Development leadership -- South Africa , Executives -- Training of -- South Africa , Emotional intelligence -- South Africa
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10948/7398 , vital:21350
- Description: Global leadership crises and increasing executive leadership failures necessitate a new approach to executive leadership development. Globalisation results in new leadership challenges that affect people, the planet and peace across the world. Critical issues include increasing extremism and terrorism, displaced migrants fleeing to stable countries, earth warming and economic decline. The role of the individual executive leader cannot be isolated from human development challenges. Various executive leadership failures and examples of unethical leadership practises, both internationally and in South Africa, place the focus on ethical governance and emotionally matured leadership development. This study follows a nexus, based on a three-stranded cordial link between human development, emotional intelligence and executive leadership. The central themes of the United Nations Human Development’s (UNDP) reports of 1990 to 2009 as well as the Post-United Nations Human Development Report of 2015 form a framework for evaluating the relationship between human development and executive leadership. Although economic growth is central to human development, the development of people through building human capabilities and active participation to improve their lives, are the main goals of the UNDP-2015. The role of executive leadership, leadership derailment and required executive proficiencies and attributes are investigated by evaluating traditional leadership theories and approaches as a lens for investigating leadership development. The positive effect of globalisation is that it affords new approaches and opportunities for executive leadership development. Emotional intelligence-based leadership, including the role of neuro-leadership, is evaluated and an integrative approach that involves the new paradigm of leadership as a response to human development challenges and globalisation is presented. The new paradigm of integrative leadership approaches includes empirical-based authentic leadership, shared leadership and gender-based leadership. The integrative leadership models of Hatala and Passmore are selected as a framework to propose a theoretical emotional intelligence leadership model for this study. New opportunities to develop emotionally intelligent executive leaders include technology-based training, iLeadership and eLeadership in an environment without boundaries. Time constraints are identified as a key obstacle for leadership development. Various training and executive coaching strategies are evaluated and proposed to accelerate leadership development. The link between human development and executive leadership development is proposed by collective leadership approaches towards Corporate Social Responsibilities (CSR) above entrepreneurial acumen and stakeholder involvement. A positivist approach based on quantitative research using Structural Equation Modelling (SEM) is used. The primary research problem is formulated to investigate the multidimensional and complex nature of factors that influence the success of developing emotionally intelligent executive leaders in South Africa. A conceptual theoretical model comprising of factors that influence Human Development and the perceived success of Emotional Intelligence Training is developed. A total of ten independent variables that influence the two mentioned dependent variables are identified. The proposed model and envisaged hypotheses are empirically tested. The study consists of a 73-itemed questionnaire with 360 participants. The sourced data are statically analysed by means of the exploratory factor analysis (EFA) to assess the discriminate validity of the research instrument and to confirm underlying dimensions of the constructs. Cronbach-alpha coefficients are calculated for each of the identified factors by using SEM. The significance of the hypothesised relationships in the revised model is tested. The value of this study’s contribution to the body of knowledge lies within the findings, the proposed Integrative Emotional Intelligence Leadership Model and recommendations for future research. The proposed model identifies practical training approaches to accelerate executive leadership against a background of serious leadership failures in South Africa.
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- Date Issued: 2016
Standards and indicators for sustainability in South African businesses
- Authors: Janse van Rensburg, Heidi
- Date: 2016
- Subjects: Sustainable development reporting -- South Africa Economic development -- South Africa
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10948/14334 , vital:27571
- Description: Sustainability reporting is becoming increasingly important, and governments and stock exchanges of many countries require or strongly encourage businesses to provide some level of sustainability reporting. South Africa is one of few emerging market economies and the only country in Africa which show substantial sustainability reporting activities. In South Africa, sustainable development has been recognised at a constitutional and legislative level. Companies listed on the Johannesburg Stock Exchange (JSE) must integrate sustainability reporting with financial reporting, or explain why they are not complying. Establishing a suitable sustainability reporting framework should therefore be part of the strategic integration of sustainability with other aspects of organisational planning and decision-making. This study suggests such a framework of standards and indicators for sustainability reporting in South African businesses, and evaluates it in South African listed companies. Mixed methods research was used in two phases. In phase 1, a critical analysis of the literature produced a framework of standards and indicators to be used as a measure to evaluate sustainability reporting in South Africa. In phase 2, first hand, original data was collected by performing a quantitative content analysis of sustainability reports of 84 companies listed on the Johannesburg stock exchange with the aim to identify standards and indicators that are applied in the content of sustainability reports in South Africa. Quantitative content analysis involves analysing material and then classifying it into various coding units or themes found in the material - it is a systematic way of converting text to numerical variables for quantitative data analysis.
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- Date Issued: 2016
The relationship between language and xenophobia: a developmental perspective
- Authors: Chikanda, Flora
- Date: 2016
- Subjects: Xenophobia -- South Africa , Xenophobia in language , Immigrants -- South Africa
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10948/4942 , vital:20768
- Description: Modernisation, globalisation, neoliberalism and the increase in immigration have morphed into xenophobia, as they have resulted in structures that increased inequalities and competition for scarce resources, although there are other factors such as the global recession that is deepening inequalities and social classes. In South Africa, xenophobia is a topical matter, with chronic violent outbursts. The study addresses the gap in knowledge in the relationship between language and xenophobia. Language is central to human communication and to human socialisation and is not neutral but is embedded in ideologies that favour specific interest groups. The neoliberal ideology compels people as human capital to develop linguistic capital. The paradox is that globalisation transcends the national to transnational, while at the same time being conscious of the local or the indigenous language. Globalisation promotes hybridity and diversity, while at the same time promoting homogeneity or Westernisation, which is contrary to the nationalist ideology to protect the cultural heritage of the locals. This thesis is guided by a range of classical and more contemporary development theories. It includes the use of Marxist theory with regard to ownership and unequal distribution of resources. The culture of violence that manifests in xenophobia in South Africa can also be related to the violence of the colonial and apartheid periods. This thesis is also guided by the post-colonial theory. It also looks at theories of modernity and of globalisation, suggesting that a truly ‘modern’ society should be transformed in all spheres and should value multifaceted human well-being (and not only in terms of economic ‘growth’). A primary objective of this study is to explore the role of language in social institutions such as education in order to understand how matters of language exacerbate xenophobia and to document the challenges related to language that ‘foreigners’ from other parts of Africa face in South Africa. Questions asked include whether they can survive/thrive without knowledge of local languages, whether they are victims of crime because they cannot speak the local languages and whether and how they are being assimilated into South African society. This research therefore, recommends that language planning in South Africa should maintain a balance in the use of the English language as a lingua franca and the use of the indigenous languages so as to avoid the language endangerment of the indigenous languages and monolingualism, as well as subtractive bilingualism. This research is against institutional discrimination of foreigners by use of language as a gate keeper or an entry fee into the higher domains. The results of this research lead to the recommendation on language planning that leads to economic opportunity, higher economic productivity, educational development, enrichment in the sense of creativity innovation, cognitive flexibility, and more effective social integration, while restoring citizens’ sense of self-worth and their experience of emotional and social security, and also promoting social integrity and nation-building. Good language planning should be a crucial aspect of development planning. This research contributes to the field of Development Studies in that it analyses the conflicting issues within language and xenophobia in South Africa, while using the complexity theory to restore a modernised society with modern values that are not xenophobic but open to the global society. It also contributes to the politics of culture by keeping a balance between the endogenous culture versus the exogenous culture; a localised culture versus a globalised culture.
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- Date Issued: 2016