A theoretical study on primary health care services within a South African context
- Authors: Mkalipi, Thembinkosi Delport
- Date: 2018
- Subjects: Primary health care -- South Africa , Health facilities -- South Africa Clinics -- South Africa
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/32193 , vital:31979
- Description: Primary health care (PHC) is a system introduced to bring health services closer to communities. It was introduced with its challenges such as the management and treatment of various illnesses including HIV, TB and STI’s which have affected certain communities. The non-communicable diseases which require the attention of PHC institutions still face numerous challenges including the referral system and clinics with limited medicine. The study revealed that there are limited measures in place to deal with communities in rural areas who require medical assistance from government. Further challenges identified from the study included human resource management, supply chain management, finance and other administrative support systems. The inadequate funding of the Department of Health appears to be directly related to adequate service delivery problems. The study adopted a qualitative research methodology which incorporated an extensive desktop analysis and literature review approach. No human participants were involved. Health legislation is an important enabler and a necessary component of health policy. Research has shown that since 1995 when the first edition of the review appeared, South Africa has been engaged in a constant process of public health law reform and despite significant gains, some legislative processes have stalled. Examples include the certificate of need provided for in the National Health Act, the introduction of compulsory continuing professional development for pharmacists, the recognition of specialist nurses as prescribers, and the introduction of international benchmarking for medicinal processes. The process of introducing NHI remains contested with the legislative component, still under developed. Although NHI will in due course be a game changer and there has been some strengthening of the health service in the NHI pilot district to date, in general, implementation has been slower than anticipated in the NHI green paper released in August 2011. The NHI white paper indicated that public health care spending was likely to increase substantially over the next 15years from 4% to 6% of the GDP. Several mechanisms for raising revenue have been proposed, including some combination of an increase of VAT or payroll tax, or an increase of personal income tax. NHI also has the potential to improve efficiencies in the overall health system through improved pooling, strategic purchasing, medicine price reduction through central procurement, redistribution, improved quality in the public sector and providing greater access to general practitioners. Development of, and amendment to the relevant health technology assessment policy and legislative frameworks are needed in order to inform appropriate universal health coverage and to align with the 2015 NHI white paper Addressing social determinants is the cornerstone of the National Department of Health’s primary health care system. A engineering strategy, and an approach that is embedded in the country’s national development plan is needed. However the translation of this policy commitment to programmatic action at different levels in the health system and in partnership with other sectors remains elusive Evidence indicate that South African patients face challenges in accessing heath care particularly those from rural areas. The main challenge is the lack of a coordinated strategy to ensure continuous access to treatment, cure and support for chronic conditions. This study has shown that the private for profit hospital sector is well resourced and caters to a population that is wealthier, urban and more likely to be formerly employed. The public hospital sector catering to the majority of South Africans, faces lower human resourcing ratios, financial constraints and ageing infrastructure. The ideal clinic realisation and maintenance programme was assigned in response to the current deficiencies in the quality of primary health care services and to lay a strong foundation for the implementation of national health insurance. There is an urgent need to develop cohesive, sustainable systems to support evidence based decisions on appropriate regime choices, while minimizing risks associated with medication. This study has shown the importance of a robust national PV system in order to reduce the significant burden of drug induced diseases, to inform treatment policies with real world evidence, to improve outcomes of common diseases, such as HIV, TB, hypertension, and diabetes through optimal therapeutic management, and to ensure the safety of large scale therapeutic interventions such as vaccines, especially when newly introduced. Results from the study suggest that there is a failure by policy-makers to adequately address the challenges faced by PHC institutions. There also appears to be a backlog in terms of the promulgation of enabling legislation to address certain of the challenges. The Department of Health has a number of draft policies which are negatively affecting the level of service delivery. The study revealed that the challenges include, inter alia, inadequate budgeting, staff shortages, aging infrastructure, the non-availability of certain medicines in hospitals, a poor referral system with limited measures in place to address HIV, TB and STI’s as well as non-communicable treatments.
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- Date Issued: 2018
A theoretical study on the local government turnaround strategy: a South African perspective
- Authors: Mcunukelwa, Mgcineni Raymond
- Date: 2019
- Subjects: Local government -- South Africa , Public administration -- South Africa Business planning -- South Africa South Africa -- Politics and government
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/41482 , vital:36491
- Description: During 2009 the State of Local Government in South Africa 2009 Report, (2009:71- 75) showed that much of local government is in distress and it also revealed that most municipalities faced serious challenges such as, inter alia, the lack of service delivery, poor financial management and weak integration between the Integrated Development Plan (IDP) and Local Economic Development (LED). To improve the performance of municipalities, the national government approved a comprehensive Local Government Turnaround Strategy (LGTAS) that serves as a country-wide intervention with the aim to address the communities’ increasing dissatisfaction with poor municipal services, as well as to improve the administrative and financial performance of all municipalities. The purpose of the study was to assess the extent to which the Local Government Turnaround Strategy has managed to deal with the challenges as stated in the State of the Local Government in South Africa Report 2009. It was found during the study that, although some strides and achievements were made in the areas of accountability; citizen participation; anti-corruption; developing skills and capacity and service delivery, there still are challenges in the areas such as governance, accountability, skills shortages, financial well-being in local government, service delivery and a lack of confidence in certain government institutions. The study followed a desktop analysis approach without the participation of human subjects, for purposes of primary data collection.
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- Date Issued: 2019
An analysis of the effectiveness of public participation in the integrated development plan in relation to basic service delivery: a case study of Kwazakhele Township in Nelson Mandela Bay Municipality
- Authors: Nkonyashe, Lwando Morris
- Date: 2018
- Subjects: Public administration -- Citizen participation -- South Africa -- Nelson Mandela Bay Municipality , Municipal services -- South Africa -- Nelson Mandela Bay Municipality -- Citizen participation Municipal government -- South Africa -- Nelson Mandela Bay Municipality -- Citizen participation
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/22835 , vital:30109
- Description: This study focuses at analysing the effectiveness of public participation in the integrated development plan in relation to basic service delivery with specific reference, to ward 24 in the Nelson Mandela Metropolitan Municipality in the Eastern Cape. The pragmatic part of this of this study was undertaken in Nelson Mandela Metropolitan Municipality in KwaZakhele. Integrated Development Plan is constituted in Municipal Systems Act 32 of 2000 that municipalities are to undertake this type of development in their designated spheres. It stipulates that municipalities are to engage the public in their developmental planning as it concerns the public. Local government is the government that is closer to the public, and it carries the mandate of National government in ensuring basic services are delivered to the public. This then shows how vital it is for the public to share the same vision with the municipality. This study highlights the effectiveness of involving the public in planning their development by the municipality. Hence this study analyses the effectiveness of public participation, in a verge to see if it yields the desired results. Analysing how integrated development is shaped in the midst of public participation, the study will do that by analysing basic services in the Nelson Mandela Metropolitan Municipality in reference to KwaZakhele Ward. The study therefore encourages effective public participation in integrated development plan specifically in the Nelson Mandela Metropolitan Municipality, as to ensure basic services delivery.
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- Date Issued: 2018
An analysis of the payment of municipal services by the Department of Roads and Public works in the Eastern Cape
- Authors: Sirhamza, Wendy
- Date: 2018
- Subjects: Municipal finance -- South Africa -- Eastern Cape , Municipal services -- South Africa -- Eastern Cape Public works -- South Africa -- Eastern Cape -- Finance Public administration -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/23164 , vital:30449
- Description: The research study sought to analyze the payment of municipal service by the Department of Roads and Public Works in the Eastern Cape. Factor’s affecting the payment of municipal services by the DRPW is a great challenge in the Eastern Cape but not mainly in this province only. The purpose of the study was to help decision makers of the department in their strategic planning to be aware of the challenges in the payment of municipal services. The researcher selected qualitative method of research. The primary data for research study was collected through semi structures interview and the questionnaires. The findings of the study were obtained from the responses provided by the respondents and negatively affect the department’s ability to meet its obligation to pay municipal services. Recommendations are provided that could assist the Department of Roads and Public Works to improve in the payment of municipal services. Recommendations will hopefully help to improve the financial status for the betterment of the municipalities of this province. Research recommends centralization of municipal utilities from the client department to the owner and to improve intergovernmental relations and stakeholders management.
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- Date Issued: 2018
An assessment of asset based community development as a paradigm to promote ownership to communities of Nkonkobe Local Municipality in the Eastern Cape
- Authors: Kapayi, Nceba Isaac
- Date: 2017
- Subjects: Community development -- South Africa -- Eastern Cape , Sustainable development -- Research -- South Africa -- Eastern Cape Economic development -- South Africa -- Eastern Cape Local government -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/17788 , vital:28454
- Description: Local economic development has received a lot of attention as a mechanism of community empowerment and poverty alleviation globally. However, great concerns still exist due to the limited sustainability of some of the community-based projects. This study investigates the application of the Asset Based Community Development approach in the Nkonkobe Municipality in the Eastern Cape Province. The study examines the access and utilisation of assets and skills by members of the community. Adopting a qualitative research design, data was collected through questionnaire collected through questionnaire.
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- Date Issued: 2017
An assessment of implementation of performance and development systems: Amathole District Municipality, Province of the Eastern Cape
- Authors: Ganyaza, Yolanda
- Date: 2019
- Subjects: Performance -- Management -- South Africa -- Eastern Cape , Performance standards -- South Africa -- Eastern Cape Municipal government -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape Organizational effectiveness -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/39785 , vital:35456
- Description: The study focuses on the assessment of the Implementation of Performance Management System at Amathole District Municipality in the Eastern Cape. Local government is the closest sphere of government to service users, therefore it is expected to be a forefront of efficient service delivery. Local government needs to demonstrate that performance is managed, measured and improved on a continuous basis. For this purpose it must develop a comprehensive performance management system. The development of such a system is, however, not without challenges and local government should identify crucial elements which should be incorporated in such a system (van de Waldt, 2006:128). The aim of this study is to explore the challenges faced by Amathole District Municipality to see how service delivery can be improved through the effective implementation of performance management systems. The researcher has used a quantitative methodology in this study and has prepared questionnaires for the employee participants based at Amathole District Municipality. The total population of the employees is 1700 but the researcher uses a sample of between 20 and 30 employees within the Municipality. The findings of the study reveals that Amathole District Municipality does comply with performance management system policy in order to have an efficient and effective service delivery more operational policies will help the municipality to overcome its financial challenges need to be developed, so that they can be a change in terms of the municipality’s spending.
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- Date Issued: 2019
An assessment of performance management and development system at Department of Labour East London
- Authors: Getyeza, Ntomboxolo Alicia
- Date: 2019
- Subjects: Performance -- Management , Employees -- Rating of -- South Africa -- East London Local officials and employees -- South Africa -- East London South Africa -- Department of Labour
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/39741 , vital:35353
- Description: The performance management system was introduced in the South African public service with the intention to continuously manage performance by setting performance objectives, reviewing past performance, assessing current performance, improving poor performance, determining recognition and reward for good performance, and assisting with career planning. This study was undertaken as an attempt to investigate the assessment of the existing implementation processes of performance management systems to determine level of policy compliance and staff satisfaction in the department of Labour East London. This research adopted a descriptive research design where the 75 selected staff of the DOL participated in the research from the total staff component of 744 employees. To achieve this, self administered questionnaires were distributed to employees at different levels as well as union representatives who form part of employees and are members of Local Performance management Review Board to ensure fairness and non discriminatory practices in the process. Research has revealed that although the performance management system has been implemented in the department of Labour, it has not achieved all its expected results. The research findings indicate that although there is an understanding of performance management in the Department, implementation remains a challenge. The analysis of the responses indicated a great dissatisfaction with the current system. It has failed to link performance outcomes to rewards in a meaningful manner; there is not much emphasis placed on personal and career development; and there are no measures put in place by supervisors to address employees who do not achieve the set performance targets. The findings of the study and the conclusions by the researcher is that although certain elements of the PMS within the DOL can be perceived as being effective, however there are issues which still need to be addressed such as to communicate performance outcomes with employees and clearly defining the purpose of the PMS, commitment by supervisors and managers and addressing the staff attitudes and perceptions, as staff attitude and negative perception by employees can have detrimental consequences to the organization and positive perception can improve the organization and commitment of employees towards organizational performance. The findings from this study are consistent with the general proposition that effective performance management systems should be supported by practices and organizational contexts with certain characteristics. Indeed, as reported in this study, the institution needs to provide more performance management training, engage employees and emphasize employee recognition. In this way the performance management system will be effective, deliver more value and meet the desired outcomes. The conclusions by the researcher is that although certain elements of the PMS within the DOL can be perceived as being effective, however there are issues which still need to be addressed such as to communicate with employees on a continuous bases and clearly defining the purpose of the PMS, commitment of managers, supervisors and addressing the staff attitudes and perceptions, as staff attitude and negative perception by employees can have detrimental consequences to the department and positive perception can improve the organization and commitment of employees towards organizational performance. It is concluded that there is an urgent need for DOL to address the challenges experienced with the system, as at the moment, it is not meeting the objectives it was intended to meet.
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- Date Issued: 2019
An assessment of the implementation of the Employment Equity Act 55 of 1998 by the Eastern Cape Department of Education: the case of the provincial office in Zwelitsha
- Authors: Sikhotha, Mvumelwano
- Date: 2019
- Subjects: Employment equity
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/44743 , vital:38162
- Description: Before 1994, South Africa was under colonialism and apartheid government. The South African work environment was characterised by many cases of injustices, unfair treatment, unfair discrimination in employment, which led to continuous industrial actions. With the advent of democracy in South Africa in the early 1990s, many labour laws were passed to address labour disputesand to make the labour environment governable and conducive for maximum performance.
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- Date Issued: 2019
An assessment of the implementation of the performance management and development system: the office of the premier in the Eastern Cape Province
- Authors: Douglas, Bukelwa Maureen
- Date: 2019
- Subjects: Performance -- Management -- South Africa -- Eastern Cape , Eastern Cape (South Africa) -- Office of the Premier Eastern Cape (South Africa) -- Evaluation Local government -- South Africa -- Eastern Cape -- Case studies
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/39545 , vital:35289
- Description: The Performance management and development system has been introduced in the South African Public Service with the intention of monitoring, reviewing, assessing performance, developing under performers, recognising and rewarding good performance of the public officials. It is also there to develop the public officials who fail to attain required expectations. This study focuses on investigating whether employees do understand Performance Management and development system for the effectiveness of employee performance in the Eastern Cape Office of the Premier and that this has with the motivation of the public sector in the Eastern Cape, and the correlation that this has with the motivation of the public officials to improve performance. A qualitative research design was used for this study to investigate whether employees do understand effectiveness of PMDS on employees performance. The research design consisted of a case study where seven interview questions were conducted with the first employees from level four to level eight (operational staff), middle managers from level nine to level twelve and senior managers in the Office of the Premier Eastern Cape. Data analysis led to thematic analysis two themes were developed from the objectives of the study. This study has made the following recommendations: The employees in the Office of the Premier should be regularly monitored and evaluated on how to implement performance management and developed system. As a result, the study will give more understanding in aligning with the OTP strategy and drive individual performance, but will also assist all levels of employees within the OTP: EC in understanding the day to day operational activities of performance management. It will also help employee support and talent management professionals in knowing and understanding the best practices to adopt, in managing their individual performance levels.
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- Date Issued: 2019
An assessment of the performance management and development system with reference to Nkqubela TB Hospital
- Authors: Kune, Anele
- Date: 2019
- Subjects: Performance management
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/44728 , vital:38156
- Description: The aim of this study was to assess the performance management and development system, its implementation, practices, values and its relevance to the performance of the Nkqubela TB Hospital. The study explored how the institution implemented a performance management and development system and assessed the extent of policy compliance. An assessment was conducted into how the staff viewed, reacted and behaved with regard to the implementation through secondary data. This study also assessed whether or not the performance management and development system still was a viable tool to assess performance and/or if it was still relevant in attaining the objectives of the organisation. An assessment was also conducted into checking whether or not performance management motivated employees as its main purpose from a theoretical perspective versus current practices in the public sector, however, the focus of the study was the Nkqubela TB Hospital. The study also assessed the challenges encountered or experienced during the implementation of the performance management and development system at the Nkqubela TB Hospital. It adopted a qualitative approach and a desktop analysis was conducted. The study also assessed whether or not staff were being or had been trained in order to improve their development and the performance of services at the Nkqubela TB Hospital. As public administration is based on theories, this study also examined performance management from a theoretical perspective in relation to current practices at the Nkqubela TB Hospital. This research study significantly highlighted or discovered that training, communication, feedback and the proper implementation of performance without favouritism were important aspects and that it had to be noted for good governance. The research also revealed that a performance management and development system enabled employees to better understand the relationship and correlation between the strategic goals and objectives of the department, employees’ key performance areas and alignment with the vision of the organisation. Lastly, managers and supervisors should apply the performance management and development system to identify good and poor performance, and act appropriately through development, as well as recognising and rewarding good performance
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- Date Issued: 2019
An assessment of the performance management and development system with reference to Nkqubela TB hospital
- Authors: Kune, Anele
- Date: 2019
- Subjects: Performance technology , Performance -- Management Performance -- Measurement
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/45205 , vital:38332
- Description: The aim of this study was to assess the performance management and development system, its implementation, practices, values and its relevance to the performance of the Nkqubela TB Hospital. The study explored how the institution implemented a performance management and development system and assessed the extent of policy compliance. An assessment was conducted into how the staff viewed, reacted and behaved with regard to the implementation through secondary data. This study also assessed whether or not the performance management and development system still was a viable tool to assess performance and/or if it was still relevant in attaining the objectives of the organisation. An assessment was also conducted into checking whether or not performance management motivated employees as its main purpose from a theoretical perspective versus current practices in the public sector, however, the focus of the study was the Nkqubela TB Hospital. The study also assessed the challenges encountered or experienced during the implementation of the performance management and development system at the Nkqubela TB Hospital. It adopted a qualitative approach and a desktop analysis was conducted. The study also assessed whether or not staff were being or had been trained in order to improve their development and the performance of services at the Nkqubela TB Hospital. As public administration is based on theories, this study also examined performance management from a theoretical perspective in relation to current practices at the Nkqubela TB Hospital. This research study significantly highlighted or discovered that training, communication, feedback and the proper implementation of performance without favouritism were important aspects and that it had to be noted for good governance. The research also revealed that a performance management and development system enabled employees to better understand the relationship and correlation between the strategic goals and objectives of the department, employees’ key performance areas and alignment with the vision of the organisation. Lastly, managers and supervisors should apply the performance management and development system to identify good and poor performance, and act appropriately through development, as well as recognising and rewarding good performance.
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- Date Issued: 2019
An assessment of the service delivery challenges facing the Lukhanji local municipality, Queenstown
- Authors: Masiso, Nomthandazo
- Date: 2018
- Subjects: Municipal services -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/31830 , vital:31849
- Description: This study is about investigating the service delivery challenges facing local government, with specific reference to the Lukhanji Local Municipality (LLM). The research study consists of five chapters. The research topic was carefully selected by the researcher as it appears that numerous municipalities in South Africa are facing challenges in terms of adequate basic service delivery (LGTAS: 2009; 17). Key components of the local government system in South Africa are still showing signs of distress. A local government system is in distress when it is seen that: It is failing the poor; it is not working properly; it is unaccountable to the citizens; it is marred by excessive levels of corruption, fraud and maladministration; and municipalities are centres of factional conflicts, political infighting and patronage (LGTAS: 2009; 18). Self-administered questionnaires were used as a method of collecting data from the respondents. Based on the information gathered from the respondents the researcher made findings and formulated certain recommendations.
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- Date Issued: 2018
An assessment of the system of billing for basic services in the Nelson Mandela Bay Municipality
- Authors: Ntenge, Nolukhanyo Dorothea
- Date: 2018
- Subjects: Municipal finance -- South Africa -- Nelson Mandela Bay Municipality -- Accounting -- Data processing , Municipal services -- South Africa -- Nelson Mandela Bay Municipality Local government -- Finance
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/22890 , vital:30122
- Description: The study focussed on the system of billing for basic services in the Nelson Mandela bay Municipality. The role of the municipality in the provision of basic services to the community and how communities are supposed to be billed for the basic services is explained. The research problem has also been identified and explained. The study reviewed the literature on the system of billing for basic services. In that processes, municipal by-laws, relevant books and internet sources were consulted. The researcher used qualitative research methodology: face to face and telephonic interviews were used during the research. 4 meter readers from the NMBM as well as 3 meter readers from each of the 3 contractors were interviewed. The researcher also interviewed 15 consumers whose accounts have been billed on estimations, 2 pre-billing and 2 post billing clerks as well as one administration worker from each of the three contractors. The Assistant Director of Meter Services and the Director of Revenue Management and Customer Care were also interviewed. Research findings revealed that meter readers were trained and only a few felt that they needed more training in meter reading. Various challenges were revealed by meter readers as the causes of the incorrect billing of consumers’ accounts. Incorrect meter linkage and inaccessibility of water and electricity meters to meter readers were also reasons for the unending queues on the enquiry counters in the Nelson Mandela Bay Customer Care Centres. It has been highly recommended that the NMBM review the meter reading function and ensure that every meter reader is highly trained and equipped with the equipment needed to perform the function. It has also been recommended that those electricity meters that are inside houses, be placed outside or in an accessible place. The keys can be given to meter readers with a spare key to be kept by the owner of the property. All water meters should be placed outside the yard so that they are easily accessible to the meter readers at any given time.
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- Date Issued: 2018
An assessment of the system of billing for basic services in the Nelson Mandela Bay Municipality
- Authors: Ntenge, Nolukhanyo Dorothea
- Date: 2018
- Subjects: Municipal finance -- South Africa -- Nelson Mandela Bay Municipality -- Accounting -- Data processing Municipal services -- South Africa -- Nelson Mandela Bay Municipality Local government -- Finance
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/22881 , vital:30120
- Description: The study focussed on the system of billing for basic services in the Nelson Mandela bay Municipality. The role of the municipality in the provision of basic services to the community and how communities are supposed to be billed for the basic services is explained. The research problem has also been identified and explained. The study reviewed the literature on the system of billing for basic services. In that processes, municipal by-laws, relevant books and internet sources were consulted. The researcher used qualitative research methodology: face to face and telephonic interviews were used during the research. 4 meter readers from the NMBM as well as 3 meter readers from each of the 3 contractors were interviewed. The researcher also interviewed 15 consumers whose accounts have been billed on estimations, 2 prebilling and 2 post billing clerks as well as one administration worker from each of the three contractors. The Assistant Director of Meter Services and the Director of Revenue Management and Customer Care were also interviewed. Research findings revealed that meter readers were trained and only a few felt that they needed more training in meter reading. Various challenges were revealed by meter readers as the causes of the incorrect billing of consumers’ accounts. Incorrect meter linkage and inaccessibility of water and electricity meters to meter readers were also reasons for the unending queues on the enquiry counters in the Nelson Mandela Bay Customer Care Centres. It has been highly recommended that the NMBM review the meter reading function and ensure that every meter reader is highly trained and equipped with the equipment needed to perform the function. It has also been recommended that those electricity meters that are inside houses, be placed outside or in an accessible place. The keys can be given to meter readers with a spare key to be kept by the owner of the property. All water meters should be placed outside the yard so that they are easily accessible to the meter readers at any given time.
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- Date Issued: 2018
An evaluation of performance and management development systems: a case study of Nelson Mandela Bay Municipality
- Authors: Bokwana, Bulelani
- Date: 2019
- Subjects: Performance -- Management
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/36498 , vital:33953
- Description: The primary aim of this study was to establish whether the Performance Management and Development Systems (PMDS) in public institutions, has an effect on service delivery, with specific reference to the Nelson Mandela Bay Municipality (NMBM). This is pertinent because municipalities have become the focal points of service delivery and they tend to focus mainly on complying with the legislative frameworks of having an Integrated Development Plan (IDP) and Performance Management and Development Systems (PMDS) rather than implementing the Integrated Development Plan (IDP) and the Performance Management and Development Systems (PMDS) to enhance service delivery to communities. The Department of Cooperative Governance and Traditional Affairs (CoGta), introduces the Performance Management framework to municipalities with the aim of empowering the communities to demand better services and to hold municipalities accountable. This study provides an in-depth theoretical review on PMDS and service delivery. It is evident that one of the biggest challenges that are being faced by most municipalities in South Africa, is the lack of universal access to services such as water and electricity, sanitation, refuse removal systems and local economic development. This study employed the qualitative research approach to validate the research questions as well as to address the research objectives and data was collected through documentary sources of annual reports, Integrated Development Plan (IDP), Service Delivery and Budget Implementation Plan (SDBIP), articles, journals text books and legislation. Further findings in this study indicate that Performance Management and Development Systems (PDMS) in the Nelson Mandela Bay Municipality (NMBM), has not led to positive changes in service delivery and this is identified by violent service delivery protests. This study also identified that the system is currently flawed because, amongst other things, there is minimal employee involvement in the planning of performance management, including a lack of training opportunities to address identified weaknesses and the non-payment of performance bonuses to good performing employees, similarly majority of employees do not know their performance targets as reflected in the Service Delivery and Budget Implementation Plan (SDBIP). Recommendations emanating from the literature review are presented to enhance service delivery for the Nelson Mandela Bay Municipality (NMBM) through Performance Management and Development Systems (PMDS) and they include cascading PMDS to all employees, furthering issues of alignment and integration of the Integrated Development Plan (IDP) processes, budget, PMDS, monitoring, evaluation and training on the formulation of Key Performance Areas (KPAs) and Key Performance Indicators (KPIs). If these recommendations are adopted, the Nelson Mandela Bay Municipality (NMBM) will be able to deal with the current developmental obstacles that are being faced, in a more effective and efficient manner.
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- Date Issued: 2019
An evaluation of performance management and development system: South African social security agency, Eastern Cape regional office
- Authors: Ndamase, Nkuthalo
- Date: 2019
- Subjects: Performance -- Management -- South Africa -- Eastern Cape , Employee motivation -- South Africa -- Eastern Cape Organizational commitment -- South Africa -- Eastern Cape Job satisfaction -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/41763 , vital:36579
- Description: The main aim and objective of the study was to conduct an evaluation of Performance Management and Development System with reference to South African Social Security Agency Eastern Cape Regional Office. In order to achieve the objective, the study applied stratified random sampling to draw a sample of 44 participants and 4 key informants representing the four PMDS Moderation Branch Committees. The study utilized questionnaires and semi-structured interviews as data collection instruments. Data analysis was conducted using descriptive statistics in terms of frequencies and percentages of occurrences. Data was also analyzed using thematic content analysis and a number of themes were identified. The main findings of the study, were that there was alignment of individual key performance areas to their unit’s Operational Plan and ultimately to goals and objectives of the Agency. There was lack of performance feedback sessions between supervisor and supervisee, which resulted in training of employees not being conducted. PMDS Moderation Committee members were not equipped in terms of how to assess employee performance. The main recommendation of the study is for the Human Capital Development unit as custodians of the implementation of PMDS, to conduct regular workshops on the application of the PMDS Policy for the employees as well as training of the PMDS Moderation Committee members. This would be done in an effort to ensure that the implementation of PMDS leads to the achievement of the goals and objectives of the Agency. The implementation of the PMDS Policy at SASSA Eastern Cape Regional Office has the potential to contribute to improved service delivery and by implication, the improvement of the quality of life of the millions of the recipients of social grant.
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- Date Issued: 2019
An evaluation of the impact of public participation on good governance: a case of Buffalo City Municipality
- Authors: Makhubu, Sifiso Amos
- Date: 2019
- Subjects: Local government -- South Africa -- Buffalo City Municipality -- Citizen participation , Municipal services -- South Africa -- Eastern Cape -- Citizen participation Public administration -- South Africa -- Eastern Cape Responsibility -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/40823 , vital:36240
- Description: Public administration theory suggests that public participation in good governance plays a critical role in the socio-economic development of communities. This study seeks to investigate the impact of public participation in good governance; identify hindrances for public participation in the good governance; examine current efforts and processes in place to promote public participation in municipal governance of Buffalo City Municipality. A qualitative research methodology that considered a comprehensive review of literature and secondary data was adopted for this research. The literature review explored the theoretical, conceptual and legislative framework for public participation in good governance. Regardless of the importance of public participation in good governance, the research has shown that public participation is not being implemented at the level that enables the nation to achieve its good governance vision. It is therefore recommended in the dissertation that, when municipalities draft Integrated Development Plans (IDPs) that embrace public participation in good governance, they should firstly analyse current context of municipal area; establish strategic objectives and vision of the municipality; identify and design the actual projects to carry out. Moreover, municipalities should consolidate all project proposals from local and district municipalities, and ultimately consider and integrate all the submissions received in relation to the draft IDP.
- Full Text:
- Date Issued: 2019
An evaluation of the implementation of e-learning: selected high schools in the Eden central Karoo education district
- Authors: Pinzie, Ayabulela
- Date: 2019
- Subjects: Web-based instruction -- Education , Computer-assisted instruction Internet in education Educational technology Information technology -- Education
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/43256 , vital:36775
- Description: One of the post-1994 democratic government’s foremost tasks has been to transform education into a more responsive tool in building communities in order to drive economic and social development. Thus, today a number of legislation and policy changes were made. Throughout the country, today emergence of technology in education paradigm is at the center of education development, terms such as e-Education and e-Learning are popular. The Western Cape Education Department in particular is bound to align its policies and programmes to ensure that they speak the language of the fourth industrial revolution. The Western Cape Government’s (WCG) vision on e-Learning as informed by the White Paper 7, policy document on e-Education and further supported by the National Development Plan (Operations Phakisa), has adopted various policies and projects on education. This includes the game changer initiative of the WCG that gave birth to the e-Learning project. As part of this project the WCG has invested hundreds of millions to implement the project throughout the schools in the Western Cape province. The aim of this study is to enhance ICT solutions in schools, educator professional development, learner upskilling and infrastructure development, in order to achieve social and economic inclusion of the people of the Western Cape. The purpose of this study was to evaluate the implementation of the project, while identifying the challenges experienced and further record corrective measures that should be taken into cognisant in order to achieve the successful completion of the project. The literature review was undertaken to provide an in-depth understanding of the existing subject body of knowledge. This review covers various subtopics on the subject, comprehensive analysis of the phenomena under investigation and furthermore, look at theoretical perspective of project evaluation. Since the challenges were identified and outlined during the course of evaluation, therefore, corrective measures are thus explicitly taken with cognisant in ensuring completion of the project. Thus, this treatise provides an insight on the emergence of e-Learning, further explain various key concepts and venture to a number of recommendations in improving e-Learning project in the Eden and Central Karoo (Karoo) District of the Western Cape Education Department.
- Full Text:
- Date Issued: 2019
An evaluation of the management performance assessment tool in the department of cooperative governance and traditional affairs in the Eastern Cape
- Authors: Braweni, Asanda
- Date: 2019
- Subjects: Performance -- Management , Local government -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape Organizational effectiveness -- South Africa -- Eastern Cape Performance -- Evaluation
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/37233 , vital:34139
- Description: Management Performance Assessment Tool for improving audit outcomes in the Eastern Cape Department of Cooperative Governance & Traditional Affairs steamed out of the need to possibly have a preliminary understanding of the MPAT and how its application has fared towards performance improvement and service delivery mandate of the department in review. In 2010, South African Cabinet requested the Department of Performance Monitoring and Evaluation (DPME) in the Presidency in collaboration with the Department of Public Service and Administration (DPSA) to lead the development of a comprehensive assessment tool through the nine provincial departments and offices of the Premiers as the Provincial coordinating agencies. The aim of this empirical study was to assess how Management Performance Assessment Tool (MPAT) can be well utilised to improve audit outcomes of the Department of Cooperative Governance & Traditional Affairs (DCoGTA). Performance Management which is the basis for the research aims at assisting the DCoGTA in the Eastern Cape to better apply the MPAT tools to achieving better performance improvement through well informed Management decision-making which will ultimately guarantee smarter public service delivery and improved audit outcomes. The research methodology is socially driven in outlook with designed structure and plan which investigates the research aims through an introductory platform on the research questions demanding answers towards solving the research problems emanating from the main title of the research. Data analysis which informs the research findings provides some policy lessons on the application of MPAT as a tool for performance improvement when it is appropriately applied, and adopted within the decision-making structures of the Department of Cooperative Governance & Traditional Affairs of the Eastern Cape Provincial government.
- Full Text:
- Date Issued: 2019
An investigation into the contribution of human resource development to job creation in the Eastern Cape Province
- Authors: Nketiah, Francis
- Date: 2019
- Subjects: Job creation -- South Africa -- Eastern Cape , Economic development -- South Africa -- Eastern Cape Personnel management
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/42030 , vital:36619
- Description: This study aimed at determining the contribution of Human Resource Development to job creation in the Eastern Cape Province. This investigation was done on how development in human resources in the Municipality (King William’s Town/Bhisho specifically) and the Province would help reduce the rate of unemployment in the Province of Eastern Cape in general. This research was necessitated by the fact that Eastern Cape is one of the Province with the highest level of unemployment in the country and Bhisho is the administrative capital of the Province. The study investigated the relationship between HRD and job creation in the Province. The statement of the problem, therefore, provided a foundation within which the aims of the study were explained. The significance of this research cannot be overemphasized especially against the backdrop of the intertwined society crisis of unemployment and poverty facing the Province. Although an extensive amount of research on HRD has been conducted, there is still no specific solution to how the human resource development contribute to job creation to reduce poverty and its associated social vices in the Eastern Cape Province. The objective of the study examine how human resource development can help reduce unemployment, discuss how stakeholders can help train and develop the youth especially the unemployed and to examine the relevance of human resource development to government department in King William’s Town/Bhisho. The nature of the study necessitated the use of questionnaires to elicit information from households. The researcher then presented, analyzed and discussed research findings. The nature of the study enabled the use of tables and frequency distribution to present data. In drawing conclusions, it became clear that there were problems hindering job creation and employment in the Municipality. The main problem was the lack of employable skills on the part of the job seeker and inadequate entrepreneurial skills to create new jobs or expand already existing jobs. To address the problems identified, recommendations were made to the Municipal officials, institutions of learning (FET colleges and universities) and to job seekers/students as well.
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- Date Issued: 2019